HNDBM – Tutorial 12Lim Sei Kee @ cK

1. Which of the following statements is false about organizational change?a. Pressures for organizational change will drop in

the futureb. Organizational change involves movement from

the organization's present state to a target future state

c. Managers need to know how to manage change and how to deliberately change an organization

d. People and organizations often resist organizational change

2. Which of the following statements is false about unplanned and planned organizational change?a. Unplanned change happens when pressures for

change overwhelm an organizationb. Planned change is a systematic effort to move a

subsystem or an entire organization to a new state

c. A change agent guides the change process, helping managers with planned organizational change

d. Planned change typically moves forward smoothly

3. Which of the following statements is false about resistance to change?

a. Coercive approaches quickly reduce resistance

b. Employees can resist change because they have a low tolerance for change

c. Managers can use resistance to change as a reason to get more information

d. Employees can resist change because they distrust the change agent

4. Which of the following is not true of organizational development?a. Organizational development is a short-term,

systematic, and prescriptive approach to organizational change

b. Organizational development builds mechanisms that let members get feedback about the state of the organization

c. Feedback about the state of the organization encourages all members to focus on continuous improvement

d. Organizational development tries to create a flexible organization

5. All the following characterize the feedback phase of organizational development except

a. The consultant offers a preliminary diagnosis of the client system

b. Discussions during the feedback meeting only focus on the consultant's preliminary diagnosis

c. The consultant and organization members collaboratively arrive at a diagnosis

d. There typically are a limited number of feedback meetings

6. Which of the following statements is false about leadership and organizational change?

a. A vision offers a view of the futureb. An effective vision is future oriented and

compellingc. A person with the leadership mystique can

build a power base for organizational change

d. Managers change organizations

7. Which of the following is the major source of change affecting large number of organizations today?

a. Corporate governanceb. Globalizationc. Business ethicsd. Cultural change

8. All of the following are examples of external forces for change EXCEPT:

a. Workforce diversityb. Globalizationc. Company crisisd. Ethical behavior

9. Usually in organizations, who is responsible for managing change activities?

a. Senior managementb. Consultantsc. Managersd. Employees

10. Which of the following is the individual source of resistance to change?

a. Structural inertiab. Threat to expertisec. Fear of unknownd. Threatened power

11. Which of the following is the process of planned change and improvement of the organization through application of knowledge of the behavioral science?

a. Organizational cultureb. Organizational theoryc. Organizational changed. Organizational development

12. Which of the following is the process in which data is gathered, analyzed, summarized and returned to those who generated them?

a. Process consultationb. Survey feedbackc. Inter-group developmentd. Sensitivity training

13. Which of the following item(s) can be considered warning sign(s) of a need to change culture?

a. Poor group relationsb. Adequate moralec. Long-term visiond. All of the above

14. When an industrial organization installs specialized equipment to monitor potentially hazardous emissions due to environmentalist pressure, they are in essence experiencing change that is __________.

a. Unplannedb. Temporaryc. Plannedd. Guided by upper-level management

15. When an organization fails to change a processing method that has been proven to be less effective than newer methods now available, it can be stated that the organization is dealing with ____________.a. Company inertiab. Habitc. Fear of the unknownd. Fear of economic threats

SOLUTIONS1. D2. D3. A4. A5. D6. D7. B8. C

9. C10. C11. D12. B13. A14. A15 . A

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