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Lindsay Municipal Hospital Medical Service Area
Telephone Survey Form and Results
Oklahoma State Department of Health
Oklahoma Office of Rural Health
Oklahoma Cooperative Extension Service Oklahoma State University
June 2000
ADAIR
ALFALFA
ATOKA
BECKHAM
BLAINE
BRYAN
CANADIAN
CARTER
CHER
OKEE
CHOCTAW
CIMARRON
CLEVELAND
COMANCHE
COTTON
CRAIG
CUSTERDE
LAW
ARE
DEWEY
ELLISGARFIELD
GRADY
GRANT
GREER
HARM
ON
HARPER
JACKSON
JEFFERSON
KAY
KIOWA LATIMER
LOVE
MAYES
MURRAY
MUSKOGEE
NOBLE
NOWATA
OKLAHOMA
OKM
ULGE
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OSAGE
OTTAWA
PAWNEE
PAYNE
PUSHMATAHA
ROGER MILLS
ROGERS
SEQUOYAH
STEPHENSTILLMAN
TULSA
WAGONER
WASHITA
WOODS
WOODWARD WAS
HING
TON
SHALLMAR-
MAJOR
KINGFISHER
BEAVERTEXAS
LOGANCREEK
LINCOLNOKFUSKEE
McINTOSH
CADDO
MCCLAIN
GARVIN
SEMI
NOLE
POTT
A-W
ATO
MIE
HUGHES
PITTSBURG
HASKELL
LE FLORE
COAL
JOHNSTON
PONTOTOC
MCCURTAIN
El Reno
Piedmont
Mustang
Yukon
AE-0059
Lindsay Municipal Hospital Medical Service Area Survey Form and Results
Turia Sporleder & Sarah Trzebiatowski, Student Extension Associates Stillwater (405) 744-6083
Mary K. Lawler, Assistant Extension State Specialist
Stillwater (405) 744-6081
Gerald A. Doeksen, Extension Economist Stillwater (405) 744-6081
Stan Ralstin, Western Rural Development Specialist
(580) 233-5295
Robert F. Leadford, Garvin County Extension Director Pauls Valley (405) 238-6681
Val Schott, Director, Oklahoma Office of Rural Health, Oklahoma City
(405) 271-8750
Rod Hargrave, Coordinator, Oklahoma Flex Program, Oklahoma City (405) 271-8750
RURAL DEVELOPMENT OKLAHOMA COOPERATIVE EXTENSION SERVICE
OKLAHOMA STATE UNIVERSITY
June 2000
Lindsay Municipal Hospital Medical Service Area Survey Form
Lindsay Municipal Hospital Medical Service Area Survey Page 1 of 5
1. Do you use a family doctor/nurse practitioner for most of your routine health care? � Yes � No 2. If no, who do you go to for routine care?
__________________________________________________________________________ 3. About how long has it been since your last routine check-up? � Within 12 months � More than 1 year, Less than 2 years � More than 2 years, Less than 5 years � More than 5 years � Never 4. Where do you go the most for your family’s primary health care needs? � Lindsay � Oklahoma City � Chickasha � Purcell � Maysville � Norman � Pauls Valley � ______________________
5. Do you use a family doctor/nurse practitioner outside of Lindsay?
� Yes � No Why? __________________________________________________________________________ __________________________________________________________________________
6. Are you able to get an appointment with your family doctor/nurse practitioner when
you need one? � Yes � No
7. How long do you wait for an appointment? � One day or less � More than one day but less than a week
� More than a week but less than a month � More than a month 8. How long do you normally wait in the waiting room to see your family doctor/nurse
practitioner? � No wait � 31 minutes – 1 hour � Less than 15 minutes � 1 – 2 hours � 16-30 minutes � 2+ hours 9. Does your family doctor/nurse practitioner give you enough time in his/her office to
discuss your health needs? � Yes � No
10. How would you describe the quality of care provided by your family doctor/nurse practitioner?
� Satisfied � Dissatisfied
Lindsay Municipal Hospital Medical Service Area Survey Page 2 of 5
Why? __________________________________________________________________________
11. Do you think there are enough family doctors in Lindsay? � Yes � No � Don’t Know
12. Do you think that additional specialty physicians are needed in Lindsay? � Yes � No � Don’t Know 13. If yes, which specialties are needed?
____________________________________________________________________________________________________________________________________________________
14. What health insurance covers you and your family? You Family Insurance through Employer/ Previous Employer � � Medicare � � Medicare Supplement � � Medicaid or Sooner Care � � Champus � � Self-Paid Plan � � Native American Benefits � � Do Not Have Health Insurance � � Other ___________________ � � 15. If you do not have health insurance coverage, which best describes why?
��Cannot afford coverage ��Pre-Existing Condition or Medical Problem ��Other__________________________________________
16. How many miles do you travel one way for the following medical services?
0-10 11-20 21-50 51-100 101+ Don’t Use Doctor/nurse practitioner � � � � � � Hospital � � � � � � Dentist � � � � � � Pharmacy � � � � � � Durable Medical Equipment � � � � � � Other ___________________ � � � � � �
17. Has any member of your household used the services of a hospital in the past 12 months? � Yes � No
Lindsay Municipal Hospital Medical Service Area Survey Page 3 of 5
18. If Yes, at which hospital were services received?
� Grady Memorial Hospital, Chickasha � Norman Regional Hospital, Norman � Purcell Municipal Hospital, Purcell � Pauls Valley General Hospital, Pauls Valley� Oklahoma City area hospitals � Other ______________________________
19. Why did you choose this hospital? � Insurance Coverage � Personal Preference � Doctor Referral � Distance from Home � Specialty Services � ________________ � Recommended by Friend 20. What hospital services did you use? � Specialty Doctor � Emergency Room � Outpatient Surgery � Inpatient Surgery � Laboratory (blood) Tests � Inpatient Stay � Radiology (X-ray, CT, mammogram) � Birthing Services � Physical Therapy � _______________ 21. How would you describe your last hospital experience? � Satisfied � Dissatisfied Why?
___________________________________________________________________________ 22. Do you think Lindsay Municipal Hospital should reopen?
� Yes � No � Don’t Know Why?_____________________________________________________________________
23. If Lindsay Municipal Hospital reopened, would you and/or your family member(s) use
the hospital services? � Yes � No � Don’t Know Why?_____________________________________________________________________
24. Has any member of your household used the services of the Lindsay office of the Garvin
County Health Department in the past 12 months? � Yes � No
25. If so, were you:
� Satisfied � Dissatisfied Why? ___________________________________________________________________________
Lindsay Municipal Hospital Medical Service Area Survey Page 4 of 5
26. Would you recommend a nursing home in Lindsay to someone in need of long term care? � Yes � No � Don’t Know
27. Do you think Lindsay has adequate home health care services?
� Yes � No � Don’t Know
28. Is the EMS service (ambulance) in Lindsay adequate? � Yes � No � Don’t Know
29. Do you feel that Lindsay provides adequate services for the following:
Yes No Don’t Know Adult Day Care � � � Physical Fitness � � �
Pharmacy � � � Dental Services � � � Residential Care � � � Assisted Living � � � Speech Therapy � � � Physical Therapy � � � Occupational Therapy � � � Other:____________________ � � �
30. Do you feel Lindsay needs additional resources and/or education about:
Yes No Don’t Know Teenage Pregnancy � � �
Mental Health � � � Substance Abuse � � � Child Abuse � � � Spouse Abuse � � � Elderly Abuse � � � Other ________________ � � �
31. What are the three most important health concerns in Lindsay?
1. ________________________________________________________________________ 2. ________________________________________________________________________ 3. ________________________________________________________________________
32. What is your age? � 1-20 � 21-30 � 31-40 � 41-50 � 51-60 � 61-70 � 71-80 � 81+
Lindsay Municipal Hospital Medical Service Area Survey Page 5 of 5
33. What is your race? (Optional) � White � Asian � Hispanic � Black � Native American � Other ___________
34. What town do you live in or close to?
� Lindsay � Criner � Other ___________ � Purdy � Payne � Wallville � Alex � Maysville � Bradley
35. What is your zip code?
� 73002 � 73052 � 73095 � 73011 � 73057 � Other____
36. What is your yearly household income? ______Less than $10,000 ______$25,000 to less than $35,000 ______$10,000 to less than $15,000 ______$35,000 to $50,000 ______$15,000 to less than $20,000 ______Over $50,000
______$20,000 to less than $25,000 [Do not read ______Don't know/Not sure these responses.] ______Refused
37. DO NOT ASK THIS QUESTION!!!!
Interviewer will decide on the answer to this question!!! � Male � Female � Unknown (Can’t Tell)
Lindsay Municipal Hospital Medical Service Area Survey Results
Lindsay Telephone Survey Results 1
Frequency PercentYes 184 90%No 20 10%Total 204 100%
Q1. Do you use a family doctor for most of your routine health care?
Do you use a family doctor for mostof your routine health care?
Yes90%
No10%
Lindsay Telephone Survey Results 2
Response Frequency Percent
don't go/don't use 5 25%speciality doctor 4 20%University Health Center 3 15%Indian services 2 10%VA services 2 10%corporation in California 1 5%different doctors 1 5%doctor comes to home 1 5%physician's assistant 1 5%
Total Responses 20 100%
Q2. If no. who do you go to for routine health care?
Lindsay Telephone Survey Results 3
Frequency PercentWithin the past 12 months 152 75%> 1 year but < 2 years 25 13%> 2 years but < 5 years 14 7%> 5 years 8 4%Never 1 1%Total 200 100%
Q3. About how long has it been since your last routine check-up?
How long has it been since your last routine check-up?
Within the past 12 months
75%
> 1 year but < 2 years
13%
> 2 years but < 5 years7%> 5 years
4%Never
1%
Lindsay Telephone Survey Results 4
Frequency PercentLindsay 55 29%Norman 33 16%Chickasha 27 13%Purcell 27 13%Oklahoma City 18 9%Maysville 12 6%Pauls Valley 6 3%Other 22 11%Total 200 100%
Q4. Where do you go the most for your family's primary health care needs?
Where do you go the most for your family's primary health care needs?
29%
16%
13%
13%
9%
6%
3%
11%
0% 5% 10% 15% 20% 25% 30% 35%
Lindsay
Norman
Chickasha
Purcell
Oklahoma City
Maysville
Pauls Valley
Other
Lindsay Telephone Survey Results 5
Response Frequency Percent
Ada 10 43%Duncan 2 9%Ardmore 1 4%Grady County 1 4%Headlton 1 4%Houston, TX 1 4%Lawton 1 4%Marlow 1 4%Moore 1 4%Oklahoma City 1 4%Rush Springs 1 4%Wichita Falls, TX 1 4%Wynnewood 1 4%
Total Responses 23 100%
Q4A. What other city or town do you go to for most of your family's health care needs
Lindsay Telephone Survey Results 6
Frequency PercentYes 119 66%No 61 34%Total 180 100%
Q5. Do you use a family doctor/nurse practitioner outside of Lindsay?
Do you use a family doctor/nurse practitioneroutside of Lindsay?
No34%
Yes66%
Lindsay Telephone Survey Results 7
Response Frequency Percent
Closer to home/Convenience 49 41%Established patient/Former resident 22 18%Confidence/Quality of care 17 14%Insurance reasons/Cost/Affordability 17 14%Indian health services 7 6%Better facilities/hospital 4 3%Recommendation/Referral 4 3%
Total Responses 120 100%
Q5A. Why do you use a family doctor/nurse practitioner outside of Lindsay?
Lindsay Telephone Survey Results 8
Frequency PercentYes 174 97%No 6 3%Total 180 100%
Q6. Are you able to get an appointment with your family doctor when you need one?
Are you able to get an appointment with your family doctor when you need one?
Yes97%
No3%
Lindsay Telephone Survey Results 9
Frequency PercentOne day or less 104 58%> 1 day but < 1 week 59 33%> 1 week but < 1 month 15 8%> 1 month 2 1%Total 180 100%
Q7. How long do you wait for an appointment?
How long do you wait for an appointment?
> 1 day but < 1 week33%
> 1 month1%
> 1 week but < 1 month
8%
One day or less58%
Lindsay Telephone Survey Results 10
Frequency PercentNo wait 9 5%Less than 15 minutes 46 26%16-30 minutes 91 50%31 minutes - 1 hour 27 15%1-2 hours 5 3%Over 2 hours 2 1%Total 180 100%
Q8. How long do you normally wait in the waiting room to see your family doctor?
How long do you normally wait in the waiting room to see your family doctor?
Over 2 hours1%
1-2 hours3%
Less than 15 minutes
26%
16-30 minutes50%
31 minutes - 1 hour15%
No wait5%
Lindsay Telephone Survey Results 11
Frequency PercentYes 177 98%No 3 2%Total 180 100%
in his/her office to discuss your health needs?Q9. Does your family doctor/nurse practitioner give you enough time
Does your family doctor/nurse practitioner give you enough time in his/her office to discuss your health care needs?
Yes98%
No2%
Lindsay Telephone Survey Results 12
Frequency PercentSatisfied 175 97%Dissatisfied 5 3%Total 180 100%
by your family doctor/nurse practitioner?Q10. How would you describe the quality of care provided
How would you describe the quality of care provided by your family doctor/nurse practitioner?
Satisfied97%
Dissatisfied3%
Lindsay Telephone Survey Results 13
Response Frequency Percent
confidence/quality of care 97 53%communication 58 32%commpassionate/caring 13 7%don't know 6 3%other 5 3%closer to home/convenience 2 1%established patient/former resident 2 1%insurance reasons/cost/affordability 1 1%
Total Responses 184 100%
Q10A. Why are you satisfied with the quality of carefrom your family doctor/nurse practitioner?
Lindsay Telephone Survey Results 14
Response Frequency
confidence/quality of care 2does not spend enough time 1insurance reasons/cost/affordability 1wait was too long 1
Total Responses 4
from your family doctor/nurse practitioner?Q10B. Why are you dissatisfied with the quality of care
Lindsay Telephone Survey Results 15
Frequency PercentYes 8 4%No 127 63%Don't know 65 33%Total 200 100%
Q11. Do you think there are enough family doctors in Lindsay?
Do you think there are enough family doctors in Lindsay?
No63%
Don't know33%
Yes4%
Lindsay Telephone Survey Results 16
Frequency PercentYes 107 53%No 38 19%Don't know 55 28%Total 200 100%
Q12. Do you think that additional specialty doctors are needed in Lindsay?
Do you think that additional specialty doctorsare needed in Lindsay?
Yes 53%
No19%
Don't know28%
Lindsay Telephone Survey Results 17
Response Frequency Percent
cardiologist 31 17%pediatrician 24 13%geriatric specialists 13 7%all specialists 12 7%diabetic doctor 10 6%family doctors/general practitioners 10 6%OB/GYN 10 6%internal medicine 9 5%orthopedic specialists 8 4%don't know 6 3%emergency doctors 5 3%medical doctors (MDs) 5 3%dentists 3 2%eye doctors 3 2%surgeon 3 2%arthritis specialist 2 1%dermatologist 2 1%ear, nose and throat specialist 2 1%kidney doctor 2 1%oncologist 2 1%podiatrist 2 1%stomach doctors 2 1%allergist 1 1%arm therapy 1 1%brain specialist 1 1%child care 1 1%GI specialists 1 1%hospital for emergencies 1 1%nervous system specialist 1 1%opthomologist 1 1%osteopathic doctors--need better quality 1 1%pain management 1 1%physical therapist 1 1%radiologist 1 1%rehabilitation specialist 1 1%urologist 1 1%veteran's consultations 1 1%Total Responses 181 100%
Q13. If yes, which specialties are needed?
Lindsay Telephone Survey Results 18
Frequency PercentInsurance through Employer/Previous Employer 104 43%Medicare 51 21%Medicare supplement 24 10%Self-Paid Plan 21 9%Do Not Have Health Insurance 19 8%Native American Benefits 9 4%Medicaid or Sooner Care 8 3%Champus 4 2%Other 3 1%Total 243 100%
Q14A. What health insurance covers you?
What health insurance covers you?
10%
21%
1%
2%
3%
8%
9%
4%
43%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Employer/PreviousEmployer
Medicare
Medicare supplement
Self-Paid Plan
Do Not Have HealthInsurance
Native American Benefits
Medicaid or Sooner Care
Champus
Other
Lindsay Telephone Survey Results 19
Response Frequency
VA coverage 2refused 1
Total Responses 3
Q. 14A -1 What "other" health insurance covers you?
Lindsay Telephone Survey Results 20
Response Frequency
disability 1refused 1retiree insurance 1
Total Responses 3
Q.14B - 1 What "other" health insurance covers your family?
Lindsay Telephone Survey Results 21
Frequency PercentInsurance through Employer/Previous Employer 88 46%Medicare 30 16%Self-Paid Plan 19 10%Do Not Have Health Insurance 14 7%Medicaid or Sooner Care 14 7%Native American Benefits 11 6%Medicare supplement 10 5%Champus 4 2%Other 3 2%Total 193 100%
Q14B. What type of health insurance covers your family?
What type of health insurance covers your family?
46%
2%
16%
10%
7%
7%
6%
5%
2%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Employer/PreviousEmployer
Medicare
Self-Paid Plan
Do Not Have HealthInsurance
Medicaid or Sooner Care
Native American Benefits
Medicare supplement
Champus
Other
Lindsay Telephone Survey Results 22
Frequency PercentCannot afford coverage 14 74%Pre-existing medical condition 1 5%Other 4 21%Total 19 100%
Q15. If you do not have health insurance coverage, which best describes why?
If you don't have health insurance coverage,which best describes why?
Cannot afford coverage
74%
Other21%Pre-existing
medical condition
5%
Lindsay Telephone Survey Results 23
Response Frequency
employer has not offered yet 3Indian benefits 1
Total Responses 4
Q.15B What "other" reason don't you have health insurance?
Lindsay Telephone Survey Results 24
0-10 11-20 21-50 51-100 101 or more Don't Use TotalPrimary Care Docto 79 37 66 17 0 1 200 Provider
Percent 40% 19% 33% 9% 0% 1% 100%
Hospital 16 33 123 25 0 3 200Percent 8% 17% 62% 13% 0% 2% 100%
Dentist 68 39 57 17 0 19 200Percent 34% 20% 29% 9% 0% 10% 100%
Pharmacy 148 30 15 3 0 4 200Percent 74% 15% 8% 2% 0% 2% 100%
Durable Medical 84 14 28 6 1 67 200 Equipment
Percent 42% 7% 14% 3% 1% 34% 100%
Q16. How many miles do you travel one way for the following services?
Lindsay Telephone Survey Results 25
0-10 11-20 21-50 51-100 101+ Don't Use TotalPrimary Care Doctor/ 79 37 66 17 0 1 200 Provider
Percent 40% 19% 33% 9% 0% 1% 100%
Q16A. How many miles do you travel one way for a primary care doctor/provider?
How many miles do you travel one way for a primary care doctor/provider?
1%
40%
19%
9%
33%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
0-10
11-20
21-50
51-100
Don't Use
Mile
s
Lindsay Telephone Survey Results 26
0-10 11-20 21-50 51-100 101+ Don't Use TotalHospital 16 33 123 25 0 3 200
Percent 8% 17% 62% 13% 0% 2% 100%
Q16B. How many miles do you travel one way for a hospital?
How many miles do you travel one way for a hospital?
2%
13%
62%
17%
8%
0% 10% 20% 30% 40% 50% 60% 70%
0-10
11-20
21-50
51-100
Don't Use
Mile
s
Lindsay Telephone Survey Results 27
0-10 11-20 21-50 51-100 101+ Don't Use TotalDentist 68 39 57 17 0 19 200
Percent 34% 20% 29% 9% 0% 10% 100%
Q16C. How many miles do you travel one way for a dentist?
How many miles do you travel one way for a dentist?
10%
34%
20%
29%
9%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
0-10
11-20
21-50
51-100
Don't Use
Mile
s
Lindsay Telephone Survey Results 28
0-10 11-20 21-50 51-100 101+ Don't Use TotalPharmacy 148 30 15 3 0 4 200
Percent 74% 15% 8% 2% 0% 2% 100%
Q16D. How many miles do you travel one way for a pharmacy?
How many miles do you travel one way for a pharmacy?
2%
2%
8%
15%
74%
0% 10% 20% 30% 40% 50% 60% 70% 80%
0-10
11-20
21-50
51-100
Don't Use
Mile
s
Lindsay Telephone Survey Results 29
0-10 11-20 21-50 51-100 101+ Don't Use TotalDurable Medical Equipme 84 14 28 6 1 67 200
Percent 42% 7% 14% 3% 1% 34% 100%
Q16E. How many miles do you travel one way for durable medical equipment?
How many miles do you travel one wayfor durable medical equipment?
1%
42%
7%
14%
3%
34%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
0-10
11-20
21-50
51-100
101 or more
Don't Use
Mile
s
Lindsay Telephone Survey Results 30
Frequency PercentYes 87 44%No 113 56%Total 200 100%
Q17. Has any member of your household used the services of a hospital in the past 12 months?
Has any member of your household used the services of a hospital in the past 12 months?
Yes44%
No56%
Lindsay Telephone Survey Results 31
Frequency PercentNorman Regional Hospital 28 32%OKC Area Hospitals 21 24%Purcell Mun Hosp 13 15%Grady Mem Hosp, Chickasha 9 10%Pauls Valley Gen Hosp 5 6%Other 11 13%Total 87 100%
Q18. If yes, at which hospital were services rendered?
If yes, at which hospital were services rendered?
13%
15%
24%
32%
6%
10%
0% 10% 20% 30% 40% 50% 60%
Norman Regional Hospital
OKC Area Hospitals
Purcell Mun Hosp
Grady Mem Hosp,Chickasha
Pauls Valley Gen Hosp
Other
Lindsay Telephone Survey Results 32
Response Frequency
Carl Albert Indian Hospital, Ada 4Hospital, Ada 2Duncan Regional 1Hospital, New Mexico 1Indian Hospital, Lawton 1MD Anderson, Houston, TX 1St. Francis, Tulsa 1
Total Responses 11
Q18A. Which "other" hospital did you use during your most recent visit?
Lindsay Telephone Survey Results 33
Frequency PercentDoctor Referral 36 34%Specialty Services 16 16%Distance from Home 13 13%Insurance Coverage 12 12%Personal Preference 12 12%Other 12 12%Recommended by Friend 1 1%Total 102 100%
Q.19 Why did you choose this hospital?
Why did you choose this hospital?
Specialty Services16%
Distance from Home13%
Insurance Coverage12%
Personal Preference12%
Other12%
Recommended by Friend
1% Doctor Referral34%
Lindsay Telephone Survey Results 34
Response Frequency Percent
emergency services 7 58%Indian services 2 17%employee benefits 1 8%insurance reasons/cost/affordability 1 8%VA services 1 8%
Total Responses 12 100%
Q.19 "Other" reasons, Why did you choose this hospital?
Lindsay Telephone Survey Results 35
Frequency PercentLaboratory (blood) Tests 52 23%Emergency Room 39 17%Specialty Doctor 36 16%Radiology (X-Ray, CT, Mammogr 34 15%Inpatient Surgery 22 10%Inpatient Stay 15 7%Outpatient Surgery 14 6%Birthing Services 8 4%Physical Therapy 4 2%Other 2 1%Total 226 100%
Other Response FrequencyCast a broken leg 1
Q20. What hospital services did you use?
What hospital services did you use?
1%
2%
4%
6%
10%
15%
16%
17%
23%
7%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Laboratory (blood) Tests
Emergency Room
Specialty Doctor
Radiology (X-Ray, CT, Mammogram)
Inpatient Surgery
Inpatient Stay
Outpatient Surgery
Birthing Services
Physical Therapy
Other
Lindsay Telephone Survey Results 36
Frequency PercentSatisfied 83 95%Dissatisfied 4 5%Total 87 100%
Q21. How would you describe your last hospital experience?
How would you describe your last hospital experience?
Satisfied95%
Dissatisfied5%
Lindsay Telephone Survey Results 37
Response Frequency Percent
confidence/quality of care 67 79%compassionate/caring 9 10%better facilities/hospital 3 4%communication 3 4%don't know 2 2%closer to home/convenience 1 1%
Total Responses 82 100%
Q21A. Why were you satisfied with your last hospital experience?
Lindsay Telephone Survey Results 38
Response Frequency Percent
confidence/quality of care 4 100%
Total Responses 4 100%
Q21B. Why were you dissatisfied with your last hospital experience?
Lindsay Telephone Survey Results 39
Frequency PercentYes 161 80%No 13 7%Don't Know 26 13%Total 200 100%
Q.22 Do you think Lindsay Municipal Hospital should reopen?
Do you think Lindsay Municipal Hospital should reopen?
No7%
Don't Know13%
Yes80%
Lindsay Telephone Survey Results 40
Response Frequency Percent
closer to home/convenience 61 37%emergency services 44 27%community has a need for it 37 22%elderly need it 19 11%other 3 2%better services 1 1%need the facilities 1 1%
Total Responses 166 100%
Q22A. Why do you think Lindsay Municipal Hospital should reopen?
Lindsay Telephone Survey Results 41
Reasponse Frequency Percent
not adequate medical services 5 38%too close to better hospitals 4 31%not enough patients 3 23%not cost effective 1 8%
Total Responses 13 100%
Q.22B Why do you think Lindsay Municipal Hospital should not reopen?
Lindsay Telephone Survey Results 42
Frequency PercentYes 135 67%No 56 28%Don't Know 9 5%Total 200 100%
Q23. If Lindsay Municipal Hospital reopened, would you and/or your family member(s) use the hospital services?
If Lindsay Municipal Hospital reopened, would you and/or your family member(s) use the
hospital services?
No28%
Don't Know5%
Yes67%
Lindsay Telephone Survey Results 43
Responses Frequency Percent
closer to home/convenience 88 65%emergency services 21 16%depends on quality of care 8 6%general medical care 6 4%insurance reasons/cost/affordability 3 2%depends on specialty services 1 1%if they met my needs 1 1%other 7 5%
Total Responses 135 100%
Q23A. Why would you and/or your family member(s) use the hospital services?
Lindsay Telephone Survey Results 44
Response Frequency Percent
not close to home/convenient 21 38%satisfied with current care 12 21%go elsewhere 9 16%not adequate medical services/quality of care 6 11%better facilities 2 4%don't need it 1 2%don't offer Indian benefits 1 2%other 4 7%
Total Responses 56 100%
Q23B. Why would you and/or your family member(s) not use the hospital services?
Lindsay Telephone Survey Results 45
Frequency PercentYes 46 23%No 154 77%Total 200 100%
Q24. Has any member of your household used the services of the Lindsay office of the Garvin County Health Department in the past 12 months?
Has any member of your household used the services of the Lindsay office of the Garvin County Health
Department in the past 12 months?
No77%
Yes23%
Lindsay Telephone Survey Results 46
Frequency PercentSatisfied 46 100%
Q25. Were you satisfied or dissatisfied with the services of the Garvin CountyHealth Department?
Were you satisfied or dissatisfied with the services of the Garvin County Health Department?
Satisfied100%
Lindsay Telephone Survey Results 47
Response Frequency Percent
confidence/quality of care 24 52%compassionate/caring 10 22%closer to home/convenience 4 9%communication 3 7%insurance reasons/cost/affordability 3 7%don't know 1 2%established patient/former resident 1 2%
Total Responses 46 100%
Q25A. Why were you "satisfied" with the Garvin County Health Department?
Lindsay Telephone Survey Results 48
Frequency PercentYes 85 42%No 40 20%Don't Know 75 38%Total 200 100%
Q26. Would you recommend a nursing home in Lindsay to someone in need of long term care?
Would you recommend a nursing home in Lindsay to someone in need of long term health care?
Yes42%
Don't Know38%
No20%
Lindsay Telephone Survey Results 49
Frequency PercentYes 77 39%No 23 12%Don't Know 100 49%Total 200 100%
Q27. Do you think Lindsay has adequate home health care services?
Do you think Lindsay has adequate home health care services?
Yes39%
No12%
Don't Know49%
Lindsay Telephone Survey Results 50
Frequency PercentYes 126 62%No 13 7%Don't Know 61 31%Total 200 100%
Q28. Is the EMS (ambulance) service in the Lindsay area adequate?
Is the EMS (ambulance) service in the Lindsay area adequate?
Yes62%
No7%
Don't Know31%
Lindsay Telephone Survey Results 51
Yes PercentPharmacy Services 184 92%Dental Services 111 56%Residential Care 105 53%Physical Therapy 84 42%Assisted Living Facilities 77 39%Physical Fitness 66 33%Adult Day Care 44 22%Speech Therapy 37 19%Occupational Therapy 35 18%
Q29. Do you feel that Lindsay provides adequate services for the following:
Do you feel that Lindsay provides adequate servicesfor the following:
18%
19%
22%
33%
39%
42%
53%
56%
92%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Pharmacy Services
Dental Services
Residential Care
Physical Therapy
Assisted Living Facilities
Physical Fitness
Adult Day Care
Speech Therapy
Occupational Therapy
Lindsay Telephone Survey Results 52
Yes PercentSubstance Abuse 166 83%Child Abuse 151 76%Teenage Pregnancy 147 74%Mental Health 142 71%Spouse Abuse 138 69%Elderly Abuse 129 65%
Q30. Do you feel your community needs additional resources and/or education about:
Do you feel your community needs additional resources and/or education about:
83%
76%
74%
71%
69%
65%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Substance Abuse
Child Abuse
Teenage Pregnancy
Mental Health
Spouse Abuse
Elderly Abuse
Lindsay Telephone Survey Results 53
Response Frequency Percent
elderly care 37 20%hospital services/reopening hospital 32 17%adequate medical doctors/medical services 31 17%emergency services/ambulance services 25 13%cancer 11 6%teenage alcohol abuse/drug use/tobacco use 10 5%heart conditions 7 4%affordable health services 5 3%water quality 5 3%child abuse/neglect 3 2%teen sex/STDs/teen pregnancy 3 2%distance to medical facilities/health services 2 1%drinking and driving 2 1%lack of education 2 1%24 hour care facility 1 1%affordable health services 1 1%child care 1 1%community upkeep 1 1%general health 1 1%health education 1 1%home health care 1 1%nursing home 1 1%physical fitness/fitness center 1 1%prenatal care 1 1%residential care 1 1%specialists 1 1%
Total Responses 187 100%
NOTE: 14 respondents indicated "don't know".
Q31A. What do you believe is the number one most important health concern in your community?
Lindsay Telephone Survey Results 54
Response Frequency Percent
adequate medical doctors/medical services 30 19%emergency services/ambulance services 30 19%elderly care 15 9%child care 12 8%hospital services/reopening hospital 12 8%teenage alcohol abuse/drug use/tobacco use 12 8%cancer 6 4%nursing home 6 4%water quality 5 3%affordable health services 4 3%heart conditions 4 3%specialists 4 3%nursing home 3 2%child abuse/neglect 2 1%distance to medical facilities/health services 2 1%other 2 1%crisis services 1 1%diabetes 1 1%general health 1 1%health education 1 1%high blood pressure 1 1%home health care 1 1%jobs 1 1%mental health 1 1%nutrition 1 1%pharmacy 1 1%teen sex/STDs/teen pregnancy 1 1%
Total Responses 160 100%
NOTE: 37 respondents indicated "don't know", and 3 respondents indicated "none".
31B. What do you believe is the second most important health concern in your communit
Lindsay Telephone Survey Results 55
Response Frequency Percent
adequate medical doctors/medical services 28 24%emergency services/ambulance services 10 9%elderly care 9 8%child care 6 5%other 6 5%teenage alcohol abuse/drug use/tobacco use 6 5%nursing home 5 4%affordable health services 4 3%diabetes 4 3%hospital services/reopening hospital 4 3%mental health 4 3%specialists 4 3%teen sex/STDs/teen pregnancy 4 3%home health care 3 3%cancer 2 2%dentists 2 2%general health 2 2%physical fitness/fitness center 2 2%accidents in the home 1 1%Alzheimer's disease 1 1%chemical danger in the area 1 1%child abuse/neglect 1 1%community upkeep 1 1%coronary facilities 1 1%counseling services 1 1%funding for volunteer services 1 1%high blood pressure 1 1%nutrition 1 1%pharmacy 1 1%water quality 1 1%
Total Responses 117 100%
NOTE: 72 respondents indicated "don't know", and 11 respondents indicated "none".
31C. What do you believe is the third most important health concern in your community
Lindsay Telephone Survey Results 56
Health Concern Nos. %'s
adequate medical doctors/medical services 89 19%emergency services/ambulance services 65 14%elderly care 61 13%hospital services/reopening hospital 48 10%teenage alcohol abuse/drug use/tobacco use 28 6%cancer 19 4%child care 19 4%heart conditions 11 2%nursing home 11 2%water quality 11 2%affordable health services 9 2%specialists 9 2%other 8 2%teen sex/STDs/teen pregnancy 8 2%child abuse/neglect 6 1%affordable health services 5 1%diabetes 5 1%home health care 5 1%mental health 5 1%distance to medical facilities/health services 4 1%general health 4 1%nursing home 4 1%physical fitness/fitness center 3 1%community upkeep 2 0%dentists 2 0%drinking and driving 2 0%health education 2 0%high blood pressure 2 0%lack of education 2 0%nutrition 2 0%pharmacy 2 0%24 hour care facility 1 0%accidents in the home 1 0%Alzheimer's disease 1 0%chemical danger in the area 1 0%coronary facilities 1 0%
Combined Totals
Q.31 Summary of Top Health ConcernsLindsay Medical Service Area Phone Survey Results
Lindsay Telephone Survey Results 57
Health Concern Nos. %'s
counseling services 1 0%crisis services 1 0%funding for volunteer services 1 0%jobs 1 0%prenatal care 1 0%residential care 1 0%
Total Responses 464 100%
NOTE: 123 respondents indicated "don't know", and 14 indicated "none".
Lindsay Memorial Hospital Medical Services Area Phone Survey ResultsQ.31 Summary of Top Health Concerns (continued)
Combined Totals
Lindsay Telephone Survey Results 58
Frequency Percent18-20 Years 7 3%21-30 Years 26 13%31-40 Years 29 15%41-50 Years 39 20%51-60 Years 35 17%61-70 Years 36 18%71-80 Years 19 10%81 or Over 9 4%Total 200 100%
Q32. What is your age?
What is your age?
81 or Over4%
31-40 Years15%
21-30 Years13%
18-20 Years3%
71-80 Years10%
61-70 Years18%
51-60 Years17% 41-50 Years
20%
Lindsay Telephone Survey Results 59
Frequency PercentWhite 179 88%Native American 17 9%Black 1 1%Hispanic 1 1%Other 2 1%Total 200 100%
Q33. What is your race?
What is your race?
Hispanic1% Black
1%
Other1%
Native American9%
White88%
Lindsay Telephone Survey Results 60
Frequency PercentLindsay 104 50%Maysville 41 21%Alex 23 12%Bradley 6 3%Payne 1 1%Other 25 13%Total 200 100%
Q34. What town do you live in or close to?
What town do you live in or close to?
Other13%
Payne1% Bradley
3%Alex12%
Maysville21%
Lindsay50%
Lindsay Telephone Survey Results 61
Frequency PercentLess than $10,000 29 14%$10,000-$14,999 20 10%$15,000-$19,999 16 8%$20,000-$24,999 11 6%$25,000-$34,999 29 15%$35,000-$50,000 39 19%Over $50,000 35 17%Don't Know/Not Sure 10 5%No Response 11 6%Total 200 100%
Q36. What is your yearly household income?
What is your yearly household income?
Over $50,00017%
$35,000-$50,00019% $25,000-$34,999
15%
$20,000-$24,9996%
$15,000-$19,9998%
$10,000-$14,99910%
Less than $10,00014%
Don't Know/Not Sure5%
No Response6%
Lindsay Telephone Survey Results 62
Frequency Percent73052 Lindsay 106 53%73057 Maysville 38 19%73095 Wayne 21 11%73002 Alex 19 10%73011 Bradley 6 3%Other/Don't Know 10 5%Total 200 100%
Q35. What is your zip code?
What is your zip code?
5%
10%
11%
19%
3%
53%
0% 10% 20% 30% 40% 50% 60%
73052 Lindsay
73057 Maysville
73095 Wayne
73002 Alex
73011 Bradley
Other/Don't Know