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This is my presentation at the Agile Scrum International Summit 2012 in Bengaluru, India. In this, I reflect on current role of line managers and traditional practice heads. I suggest how this role needs to transform to be relevant in an Agile setting. I have taken a stab at what I think the transformed role would look like. I also share my insights based on working with line managers who have started their Agile journey - how to make this transition.
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Line Managers – A Changing Role in Agile
Pankaj Kanchankar
Agenda
Line Managers & their Role
Transforming the role
Transitioning to the new Role
Line Managers
Traditional Line Managers
Practice / Vertical Heads
Activity 1
A day in the life of a Line Manager
On the sheet on your table draw a fictitious timeline for a day of a Line Manager
Time: 10 mins
Traditional Role of Line Managers
People
Process
Administration & Tools
What Agile says to managers?
Create a clear vision Establish appropriate boundariesFacilitate team collaboration
And then, get out of the way!
What this means for team?
Self Organizing Teams of Empowered Employees
Increased collaboration
Incremental and Iterative work
• Fast feedback
Adaptive Planning
What this leads to?
Feeling of being “Left Out”
Issues / Symptoms Observed
Turf wars for people, processes, tools
Team gets conflicting messages
Team collaboration is reduced
SO… Are managers irrelevant in Agile?
NO
You still need Leadership
However…
The Role needs to TRANSFORM…
How the Role can be relevant?
Agile mindset to management
Helping the team to deliver better & faster
Activity 2
A day in the life of an Agile Line Manager
On the sheet on your table draw a fictitious timeline for a day of a Line Manager with Agile Mindset
Time: 10 mins
The Transformed Role
Light on Decision making
Coaching & mentoring
Fostering learning & sharing
How to make this transition?
Mindset Change
Open your mind
Suspend Mental Models
Let Go
What is a Mental Model?
Mental Model
Observable Data & Experience
I select data from what I observe
I add meaning (Cultural & Personal)
I make Assumptions based on meaning
I draw Conclusions
Update beliefs about the world
I take actions based on beliefs
Reflexive Loop
Activity 3 - Mental Model
Write & share your mental model about any colleague or team
Leadership with a Twist
Managers are working for the team
• Team has everything they need to deliver• Accept hard truths• Trust your teams• Encourage experimentation and innovation
There is no harm in being a “Pig”
Lead with Agile Values
Remove Impediments
Move away from status reporting to asking “How can I help?”
• Organizational• Physical• Resources / Infra & tools• Team / Personnel• Reduce WIP
Coaching and Mentoring
Communication & CollaborationTeam over individualFrequent One-on-onesTeam• Feedback• Conflict resolution
Questions?
Suggested Reading and References
“Behind Closed Doors – Secrets of Great Management” - by Johanna Rothman and Esther Derby
“The Fifth Discipline” – by Peter Senge
“Agile Project Management” - by Jim Highsmith
http://www.allaboutagile.com/10-things-agile-executives-need-to-do-differently/ - by Kelly Waters
Thank you!ThoughtWorks is a global custom software solutions consultancy
trusted by many of the world’s leading businesses with their most complex and critical systems. We deliver consulting grounded in
delivery expertise, build custom applications and help organizations across all market sectors to drive IT efficiency – working to an
exceptionally high standard.
Pankaj [email protected]
@pkanchankar
