Link from TNT UK

Feature

LINK SUMMER 20151

T-REXMISSION TO MOVE

Using state-of-the-art tracking technology to deliver a priceless dinosaur skeleton to Europe

TNT – THE INTEGRAL PART OF YOUR SUPPLY CHAIN

ISSUE ONE • AUTUMN 2015

INSIDE

Key investments to improve the customer experience

7 ways to keep your business moving

Expanding horizons – your guide to exporting

Women in logistics

WIN

APPLE WATCH

SEE P.15

KEEP SCORING WITH TNT

Discounts and prizes up for grabs by staying

in the game

Staying one step ahead of your needs by investing in customer facing-IT, our network

and technologies that support the speed and reliability of our services

Investing inyour future

Improving our services is a constant priority. Both our domestic and international divisions have benefited from the significant

investments we made last year in the way we carry your shipments. In 2015, our efforts and investments have continued.

SWINDON SUPER-DEPOTAcknowledging that speed to market is essential for successful businesses, we have opened a new multi-million pound facility in Swindon, which combines both depot and hub operations. The new super-depot has created greater capacity within our network – meaning faster deliveries for customers.

The new 10-acre site on the South Marston Industrial Estate, became operational in early August. It includes a new state-of-the-art sorting machine and more than 100 loading bays for both long-haul and Pickup and Delivery vehicles (PUD). Simon Harper, Director of Operations TNT UK (Domestic), said:

“Coupled with our multi-million pound investment in our fleet of vehicles, Swindon will enable us to cut delivery times, improve our service and our capacity for growth into next year and beyond.”

Keeping local parcel traffic in the South West will also mean fewer vehicles on already congested roads and motorways. We estimate our long-haul lorries will reduce mileage by nearly 690,000 miles (1.1 million km), which, in turn, will reduce CO2 emissions by up to 815,000 kg each year, thereby reducing the impact on the environment.

TNT’S NEW FLEETTNT UK has continued to invest millions of pounds into upgrading our fleet with more than 300 new long-haul trailers, 200 new tractor units, 330 new pick-up and delivery trucks and more than 85 new sprinter vans.

The upgrade is part of our strategy to improve services for customers and drive operational efficiency.

Welcome

We’re able to deliver our high quality services to you, our customers, thanks to the hard work and commitment of every employee across The People Network.

As a Loading Bay Operative in one of our busiest depots at Kingsbury, I can see the increasing volumes of parcels and freight going through our network.

All this points to greater confidence in TNT from our customers. Everyone continually strives to deliver the perfect transaction to each of our customers.

In this first issue of Link – your new customer magazine – you can learn about the many different services we offer. For example: l We can deliver – safely, efficiently

and on-time – such priceless cargo as a T.rex skull.

l We deliver vital blood to hospitals around the country.

l We have a whole team which specialises in event logistics such as the Virgin London Marathon and the London to Brighton Bike Ride.

l If you want to save space, reduce costs and store documents securely so that they are available on demand – either electronically or as hard copies – we have a whole division dedicated to doing just that.We never rest on our laurels and we

are investing heavily in our network to even better serve your needs.

It’s all great for our business and yours and it’s how we, at TNT, are helping to keep the wheels of business turning. I hope you enjoy reading Link.

DANIEL ROWELL Daniel is a Loading Bay Operative, who is training to become a TNT driver

AUTUMN 20152

Link

“We are expanding and upgrading our fleet to increase our capacity and provide even better services for our customers, offering them increased flexibility and reliability and ensuring we can continue to consistently deliver the high standards of service for which we are proud to be known,” said Domestic Managing Director Marianne Culver. “All of this while improving our carbon footprint which is obviously good news for our customers and the communities in which we work. This is a responsibility we take very seriously.”

In upgrading our fleet, we have also ensured we are backing British industry with new trailers already rolling off the UK production lines at Cartwright and Tiger – two of the UK’s leading commercial vehicle body and trailer manufacturers.

INVESTMENT IN ITWe are transforming our IT to provide a more responsive and coordinated approach to better support services to customers. This includes not only sophisticated technology but also the

ways in which we work.Three partners have been selected

to provide Outsourced IT services, these are Verizon for Voice & Data, HP for Data Centres and Infosys for Applications Development and Maintenance.

Our sales teams now have more facts at their fingertips to help customers thanks to a new app launched in January.

The Priority Verticals App brings together useful market information about our key vertical markets – Healthcare, Automotive, Industrial, High Tech and Lifestyle, through which valuable business information and insight can be stored and shared.

NO TO DAMAGEOur people are committed to ensuring your deliveries arrive in perfect condition. So we have introduced a No to Damage campaign, whereby The People Network treats every package as if it was our own and ensures it is not damaged in transit. We will also work closely with our customers to ensure when we collect the item it is in pristine condition.

NEW DEPOTSCustomers delivering into central London are benefiting from faster and improved services, after we opened a new London City Depot in early June.

As well as providing a long term base for our operations in central London, the new depot means we can get PUD vehicles on the road even earlier each morning, providing extra capacity for

the ever increasing demands from all over the UK for premium-timed deliveries into central London.

And a new depot in Howden is improving delivery times for businesses across Yorkshire, Lincolnshire, Humberside and the North East of England. Based on the Ozone Park trading estate, Howden depot handles up to 25,000 items each week within a 30-mile radius of TNT’s other depots. This operation now puts local businesses within easy reach of an extensive road network including the M62, M18, M1 and A1 motorways.

NEW EQUIPMENT Many of our depots are also receiving new equipment to improve efficiencies, such as Reversible In-line Conveyor Systems.

We are expanding and upgrading our

fleet to increase our capacity and

provide even better services for

our customers.

INVESTMENT: TNT’s new fleet and far left the new

Swindon depot

IMPROVEMENTS: The new London City Depot

SWINDON: an aerial view of our new super-depot

3AUTUMN 2015

Feature

Delivering overseas growth

With over 580,000 new businesses having launched in 2014, it was a particularly strong year

for the emergence of small and medium sized businesses (SMEs). In 2015, many of these new businesses are taking advantage of the great demand for quality British products across the world and are opting to export their goods to overseas markets. When taking advantage of the opportunities new markets can bring, businesses need to be aware of several issues.

Small and medium-sized businesses continue to help drive the UK out of the recession. They are growing in number and they are a growing force of both traditional and online trading

managing extended payment terms and maintaining a healthy cash flow. It’s important that SMEs understand these challenges and know that there is support out there.

What are the rewards of exporting?There are plenty of benefits for those who export. Research recently published by the British Chambers of Commerce highlighted that the majority of exporting firms reported an increase in sales over the past 12 months and a third of exporters had to expand their production capacity to cope with demand from international markets.

What help and advice is on offer?There is a wealth of exporting advice available to SMEs. Other businesses who already export internationally can support the transition from a domestic to an international operation. Businesses you know who have been exporting for a

few years will be well placed to offer advice. Websites such as Export

Britain share great case studies from firms who are exporting successfully. Exporting is so essential to the recovery of the UK economy that the UK

What are the challenges faced by SMEs who export?Exporting goods is a great way for SMEs to develop and grow their business and can bring with it many benefits. However many are unsure how to approach it. Researching potential new markets and

opportunities requires additional planning and resources for the

business involved, which all needs to be done in addition to the day job. Many small business owners shy away from exporting at first because of the perceived costs of getting started, uncertainty

over how to access new markets or because the export registration

process seems too complex to navigate on their own.

Careful forward planning and taking advantage of the exporting resources on offer can ensure that SMEs have a greater understanding of market conditions elsewhere. The greatest challenge for many SMEs in moving from a national to an international operation is dealing with the cultural, legal and language barriers,

65,000dedicated people across the world

keeping the wheels of your business turning

Link

30,000 vehicles and 50 planes delivering your parcels

throughout 200+ countries worldwide

AUTUMN 20154

5AUTUMN 2015

How you benefit from our new focus

Government set a target in 2012 to double UK exports to £1 trillion by 2020 and get 100,000 more UK companies exporting by 2020. There are a number of government initiatives including the UK Trade and Investment’s Passport to Export service which launched in 2014 as an export assessment and support programme for SMEs. It provides new or inexperienced exporters with training and support to grow their business overseas and is delivered by UKTI’s regional International Trade Teams.

Exporters are assigned local UKTI trade experts who provide support over 12 months, including an action plan for export activity, workshops on the stages of exporting and help with market research into the target market.

The Institute of Export launched their Open to Export website in 2014 to provide SMEs with an online community where they can talk to like-minded businesses and experts. The programme is supported by the UKTI and the Federation of Small Businesses.

Events such as Going Global, which takes place in May and November each year, are also great for networking with experts who are able to offer valuable insight on how to expand internationally.

How can TNT help? “TNT understands the importance of this growing market and now has a team of experts from across its People Network which is dedicated to supporting SMEs with their international shipping requirements,” explains International Sales Director Adrian Watts. “TNT can help SMEs grow by providing a range of products and services that are designed specifically for international markets. For example, our full Authorised Economic Operator (AEO) status enables us to fast-track shipments through customs.”

With internationally focused sales centres across the UK our team of experts are never far away and are able to give customers the right advice and solutions to make sure their account runs smoothly. We also offer a first call resolution service from our dedicated international customer service agents providing direct access to our dedicated support teams who are experts in international shipping.

TNT developed new dedicated domestic and international support teams, each with the specific expertise, industry knowledge and resources to help you. Creating two dedicated teams in sales, customer services and marketing has enabled us to focus on enhanced levels of specialist domestic and international support. The excellent service remains unchanged. We continue to combine all collections and deliveries through our reliable single network of drivers, vehicles, planes and depots.

TNT NOW PROVIDES:l More flexible account managementl More focused services and products aimed specifically at domestic and/or international markets l Direct access to sales and customer service representatives with more relevant knowledge to deal with specific enquiries about domestic or international deliveriesl Greater opportunity for us to design services around specific UK markets and industries at home and abroadl The assurance of dealing with a world class service provider.

150mitems delivered every

year, keeping your customers happy

Find out more about how TNT can help your business expand its

international horizons, visit www.tnt.co.uk or call 0800 100 600.

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ADRIAN WATTS

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AUTUMN 20156

We moved T.rex

W e’re more than just a parcel carrier and, sometimes, we’re called into action to

ship very unusual items such as a giant dinosaur skull.

The very special cargo was transported from the Black Hills Institute of Geological Research in South Dakota, in the United States, to the Fraunhofer EZRT research institute in Fuerth, Germany.

Owned by the Naturalis Biodiversity Centre (Netherlands), the well-preserved skull belongs to a 66 million-year-old female T.rex excavated in Montana in 2013 and acquired by Naturalis in 2014.

The fragile skull was carefully delivered to Fraunhofer EZRT in Fuerth,

where the fossil underwent a high-resolution CT scan, designed to provide detailed 3D x-ray images of its structure for a research presentation by the Naturalis Biodiversity Centre.

The 690 kilo skull made the 7,800 km journey from the United States in a 1.90-metre long wooden crate, carefully prepared and sealed. We drove the skull over a distance of 2,785 km from South Dakota to JFK Airport in New York, flew it to our air hub in Liège using a Boeing 747 aircraft, and then trucked it to Fuerth.

Regular status updates were provided to the customer throughout the journey. On the way back the skull made a stopover in Amsterdam for a national TV show. We used a specially-

WOMEN AT THE WHEEL OF INDUSTRY

We have been recognised for the outstanding

contribution women in The People Network are making to the industry.

Suzy Bailey-Hawke (right), Director of Marketing TNT International UK & Ireland, was shortlisted in the Women in Logistics Leader of the Year awards.

Sarah Bell, Head of Learning and Talent Development, made the final cut in the Diversity Champion category for work on TNT’s Discover U programme to encourage women to develop careers in the industry.

More than 37,000 runners – including elite athletes – depend on The People Network to ensure everything goes smoothly in

the Virgin Money London Marathon. TNT Special Services Events Logistics team has been supporting the world’s greatest city marathon for the past 25 years. As the official logistic and distribution supplier to the event, TNT delivers:

We run the Extra Mile for the Virgin London Marathon...

DID YOU

KNOW? 1.25 600000MILLION

bottles of water and Lucozade

items of food, T-shirts and other treats into the finisher bags

Shipping a dinosaur skull thousands of miles was all in a day’s work for the team at TNT

branded truck for the transport which is equipped with state-of-the-art tracking technology.

Grant Cochrane, Global Special Services Director, TNT, said: “We are proud to have assisted the Naturalis Biodiversity Center in bringing a rare T.rex skeleton to Europe. At TNT, we have the required expertise and a history of delivering very special cargo. But this is our first opportunity to handle a prehistoric item of such research value.”

7AUTUMN 2015

50 trestle tables to

the 26 drinks stations along

the 26 mile 365 yard course

first aid kits around the London route

When Westco needed to improve its efficiency to avoid losing business to competitors,

it turned to TNT for a solution to guarantee deliveries when and where they were needed.

Westco provides merchants, plumbers and heating installers with products to service every job from commercial premises to domestic households, providing a nationwide distribution service.

“Our previous supplier offered a £40,000 saving when TNT pitched but I wanted something new,” said Westco Managing Director, Nick Horton.

“When deliveries weren’t made properly, our people were purely

chasing claims. Now it’s much more efficient. It has been really successful and we have sales people selling rather than chasing lost items.”

TNT provides a next day, pre-noon, delivery option to Westco that is proving very successful

with on-time deliveries reaching record levels of 95+ per cent.

“We no longer get customers calling up and asking where their shipment is. Previously, if parcels got lost, they were lost for good… six or seven in a day. Our customers are much happier now.

“We didn’t go out to get a faster service but we did get a faster service so we have retained customers.”

Such is the efficiency of TNT’s service, Westco’s Warehouse Manager Darren Mercer says his team’s challenge, now, is to pick and pack products quick enough to keep up!

Westco’s products are evolving as the business evolves and the company needs a sophisticated supply chain solution to match.

“We can now say to our customers that if they order it for before noon the next day, they’ll get it before noon the next day. TNT is delivering our orders on time,” added Nick.

“We have visibility and traceability of freight and we can give customers accurate advice. Eighty-two per cent of our deliveries are before 12 the next day so those people aren’t chasing us.

“Most of our products come in from the same suppliers across the world. Most of our competitors charge the same price or, if anything, we are a little bit dearer which means we have to beat them on service.

“TNT has invested in the technologies to allow us to do it.”

Supplies on tap

“It has been really successful ...our customers

are much happier now.”

PLUMB JOB: Westco Managing Director Nick Horton

TNT FINDS CURE TO CELESIO HEADACHE

C elesio, the leading national pharmaceutical distributor, with the largest community

pharmacy network, is delivering vital drugs and medications quickly and efficiently to patients across the UK with the help of TNT.

Coventry-based Celesio, the parent company of well-known brands Lloyds Pharmacy, AAH Pharmaceuticals and DrThom, signed a rolling contract with TNT.

Following a review, Celesio established a need to improve its service with a more consolidated and efficient logistics solution.

Speed and flexibility are paramount in Celesio’s extensive distribution service and TNT’s Logistics Solutions division provides a fleet of vehicles and drivers, collecting from AAH distribution centres throughout the country to deliver vital medications into pharmacies, dispensing chemists, prisons and doctors surgeries. Our Same Day service offers prescription deliveries from Celesio’s pharmacy network to patients’ homes.

Celesio’s National Transport Manager Neil Donoghue has worked closely with the team at TNT.

“We chose to work with TNT because they are the experts who understood the journey we needed to go on as a business and supported us every step of the way,” said Neil.

“We have a really strong working relationship with TNT because they always listen to our needs and respond swiftly. The Logistics Solutions team takes full responsibility by providing its own fully-equipped vehicles for retail and community deliveries.”

Leading heating and plumbing supply specialists Westco is reaping the benefits of a reinvigorated supply chain

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AUTUMN 20158

ways to keep your business moving7

TNT, focused on delivering to ensure your business growsAs a people business, our aim is to deliver for our customers in every sense of the word.

Our mission is to keep the wheels of business moving. We will ensure that we help our customers keep their promises to their customers...everyday.

Our broad range of services coupled with our people who take the time to really get to know your business, backed by one of the most extensive transport networks in the UK, Europe and the rest of the world, means we’re able to provide the best possible

solutions to meet all of your needs. It’s this combination – our people and our network – that delivers the quality, reliability and service that you and your customers can depend upon.

So, whenever you need to get it there, select the service that suits your needs.

1

We can ensure next day delivery almost anywhere in the UK and to major cities and business areas in more than 40 countries – by 9am if necessary. We even deliver on Saturdays!

Call: 0800 100 600

Special Express: A tailor-made solution to meet your needs

9:00 Express: Delivery before 9am on the next working day

10:00 Express: Delivery before 10am, next working day

12:00 Express: Delivery before 12 noon, next working day

Express: Delivery next working day (non time-specific)

12:00 Economy Express: Most economical day-definite delivery

Economy Express: Day specific delivery for less urgent parcels

LOGISTICS SOLUTIONS If you regularly need to move time-sensitive and critical items across multiple sites within your network, 24/7, you need a partner you can trust with award winning expertise.

We stake our reputation on protecting yours. Whether it be sensitive financial documents, critical blood deliveries and temperature-controlled shipments, we can build a tailored solution that is quick, efficient and secure.

Special HandlingSpecialist transport solutions for delicate, sensitive and temperature-controlled shipments

Fulfilment ServicesStock management, pick, pack, consolidation and distribution

Service LogisticsInventory control solutions including storage, delivery and returns 24/7/365

Call us with your specific needs on 0800 801 605 and talk to our industry experts.

3

NEXT DAY AND DAY-DEFINITE SERVICES

SAME DAYFor UK Domestic customers when it seems impossible, when it absolutely must be there today, we can help you. Our Same Day service is fast, reliable and easy to use on any day of the year, at any time, no matter how big, small, light or heavy. Twenty-four hours a day, seven days a week 365 days of the year. Call our specialist Same Day team, day or night, on 08451 247 365

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9AUTUMN 2015

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CUSTOMER SUPPORT When you choose TNT to support your business, our people are there at every step to help and support you. Not

only are our experts in The People Network always on hand to offer you one-to-one advice, but we also have a wide range of support and advice materials available online to help make doing business with us as easy as possible.

At TNT we’re passionate about what we do, and how our people can support you in growing and delivering your business every single day.

That’s why our network of people is always on hand to offer timely expert advice and support when you need it.

BUSINESS SOLUTIONS When you need a trusted partner to securely manage your records and documents; when you need to save time, money and space while remaining fully compliant, our experts in outsourcing can help you.

Partnering with TNT to streamline your document management processes, giving you more time to focus on your core business.

Records management • Paper storage solutions that

save you money• Box and file off-site storage • Digital off-site storage • Scan on demand

Scanning & print• Data capture helping you

streamline your processes and digitise your records

• MailOut – hybrid mail services

Call us on 0800 801 605 or visit tntbusinesssolutions.co.uk

FASHION You need your garments to be handled with care, arriving in pristine condition, ready for the shop floor.

Our expertise in hanging garment delivery, cartons or fulfilment of Click & Collect orders, enables you to focus on selling and delighting your customers. Our retail ready deliveries make us the trusted partner to the UK high street.

If you want, fast, reliable and easy to use, call our fashion specialists on 0116 232 0011 or visit tnt.co.uk

To download your own copy of our guides to services,

please visit http://bit.ly/TNTservices


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This is a partnership in every sense of the word, demonstrating what can

be achieved when two like-minded enterprises come

together with a joint focus on delivering excellence.”

RICHARD RUSSELLGroup Distribution and Logistics

Manager, Bristan Group

INTERNATIONAL SPECIAL SERVICES International customers, you can always rely on us to keep you connected to your customers. Control the speed and cost of your supply chain, whether you are sending documents, parcels or freight. Our range of international transportation methods mean that we can always deliver whatever you need to send, no matter the size, weight or shape and your business never needs to be limited.

Time Critical For your most urgent shipments • Dedicated vehicles • Air charters • Onboard couriers • Next flight out

Freight Services For your heavier freight shipments by air, road or sea.

Call 08451 247 365

7

TNT has shown world class credentials in delivering

an excellent operation, underpinned by robust change management, a

continuous improvement culture and a desire to drive

cost-efficiencies.RICHARD FORD

Head of Group Logistics at RBS

Win all expenses trips to see

top flight European football!

Link

AUTUMN 201510

B ritain’s newest bank is delivering tangible benefits to its customers by outsourcing its internal mail to

TNT Logistics Solutions.Metro Bank, the rapidly-expanding latest

addition to the sector (it is the first new bank on British High Streets in the past 100 years) uses TNT dedicated vehicles, to deliver internal mail, financial documents and stationery between the banks’ 35 branches – most of which lie within the M25 – and its central cheque clearing facility in Holborn, London.

Metro Bank has ambitious plans and hopes to increase to 200 branches across the UK in the next few years.

Joe Bakowski, Head of Procurement and Supplier Management at Metro Bank, said: “I hold up TNT as an example of a superb supplier. They are the epitome of what we

look for in a vendor and offer outstanding service – turning up on time, collecting our documents and doing it right. I couldn’t ask for a better performance and truly see them as an extension of our business.

“Metro Bank needs items picking up every day, and the Logistics Solutions team from TNT is great at providing this dependable service, leaving us free to focus on our core business which is serving the financial needs of our customers.”

TNT has worked closely with the bank to provide a tailored solution. Dedicated vehicles collect and deliver mail pouches overnight which means day-to-day business is not disrupted. Metro Bank benefits from the experience of TNT Express’ existing network, which serves many of the high street banks.

Banking on a special solution

W ith the new football season in the UK well underway, we are launching a new special offer

for customers enabling businesses to keep scoring savings with TNT, and give you the chance to win all expenses trips to see European football matches, to boot!

With TNT on your team, your business can do more business. Sending with us gives you access to an international team of experts and Europe’s fastest road network. You also benefit from the widest range of time-definite and day-definite express delivery services in the UK and 200 countries worldwide.

Want more reasons to choose us? Just tell us about your new delivery needs and we’ll help you score amazing savings.

It’s Game On for all of our customers.Keep Scoring with TNT is the action-

packed game that has it all. The more shipments you send, the more chance

Keep Scoring with TNTOur goal is to help you score in your industry and to turn your customers into die-hard fans

you have of winning. You can even fire up your team spirit by inviting colleagues to play. With a new prize draw every week, you are constantly in the running to win great prizes including tickets to top-flight European football games.

Or you might win a world-class football table for your office or home.

And super discounts of up to 20% will be available to some customers when shipping to selected countries.

Kick off now and find out more about this exciting online competition and how you can keep scoring with us at

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Win all expenses trips to see

top flight European football!

11AUTUMN 2015

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ONLINE PURCHASING

We recognise that the world is changing and many customers are conducting their business online. Transactions need to be simple, convenient and easy to pay. Our TNT Direct e-commerce solution enables our customers to:• Trade in five easy steps• Pay up-front to suit their

needs via a credit card, debit card or Paypal

• Print their own labels• Integrate with their own

Excel spreadsheets• See a full archive of their

past shipments.

BOOKING OPTIONS We offer four easy-to-use online booking tools to suit your shipping needs. Customers can arrange a collection in minutes and keep track of its progress online throughout its journey.

1. Online booking without an account

• For ad-hoc delivery needs simply go to www.tnt.co.uk. Book in minutes thanks to our simple four-step process and pay online by credit/debit card.

2. Online booking with an account• Enjoy the benefits that come with

being an account holder, including pay by invoice, by signing up for a MyTNT account at www.tnt.co.uk.

3. Express Shipper• Offering a fuller range of account

management tools for more regular shippers, including real-

New tools to make your life easierWe’re always looking at new ways to make our customers’ lives easier. Check out the latest ways we’re making things better

time overviews of your shipments and pay by invoice. Go to www.tnt.co.uk to sign up.

4. Express Manager• For high frequency shippers, a

range of electronic tools at your fingertips in one user-friendly interface, accessible to multiple users across multiple sites. Go to www.tnt.co.uk to find out more.

TRACK SHIPMENTSOur online tools allow you to keep track of your shipments in real time, 24 hours a day, giving you peace of mind that your shipments will get to your customers as promised. Simply visit www.tnt.co.uk and enter your consignment number or reference details for an up-to-the-minute update. If you can’t get online, simply call 0800 100 600 and speak to one of our Customer Services agents.

EASY ONLINEA fresh, new website giving you convenience, mobility and everything you need for online ease of access.

All of our digital platforms are mobile optimised, making it easy for you to order anytime, any place, anywhere.

For more information about our services

visit www.tnt.co.uk or call 0800 100 600.


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AUTUMN 201512

A s one of our customers, you rightly expect – and deserve – the best possible service

to help you meet the demands of your customers.

At The People Network we remain – individually and collectively – committed to ensuring you receive the best possible experience when dealing with TNT.

Earlier this year, it was announced that FedEx intended to acquire TNT for €4.4billion. Recently the European Commission announced it needed more time to investigate the proposal, but both TNT and FedEx remain confident of success.

The combination of both businesses will create a leading global player in the transportation and logistics industry, drawing on the considerable and complementary strengths of FedEx and TNT. Jointly, we will have an incredible breadth of services supported by the most powerful global network in the industry.

And that’s good news for all of our customers. You will benefit from:

• Access to an enhanced, integrated global network, combining TNT’s strong European capabilities and FedEx’s strength in North America and Asia

• Access to a comprehensive portfolio of transportation solutions, such as express, economy, global freight forwarding, contract logistics and surface transportation capabilities

• Market leading customer interface technology

• Investments in service and innovation enabled by the combination’s strong balance sheet

• A culture of customer service, operational excellence and good corporate citizenship.The FedEx intended acquisition is

making good progress and is on track for an anticipated completion in the first half of 2016. While the process is on-going we continue with our Outlook Strategy, which is already delivering significant benefits to you, our valued customers, and pressing ahead with plans to improve services for our customers.

Managing Directors Marianne Culver and Tony Jakobsen deliver the latest update on TNT and the intended acquisition of the business

Driving TNT into the future

Meet the people who are leading the future of TNT in the UK.

MARIANNE CULVER, MANAGING DIRECTOR, TNT UK DOMESTIC Marianne is a senior international executive with significant P&L experience in the Distribution sector and more than 20 years’ experience of driving growth and business transformation. With a strong track record of increasing shareholder value and growth, she has worked across four continents in multi-cultural, multi-channel, large-scale customer-facing environments.

She is known for her strong people leadership and for driving customer and supplier service excellence, along with complex procurement/supply chain solutions on a global basis.

TONY JAKOBSEN, MANAGING DIRECTOR TNT INTERNATIONAL UK & IRELAND Before being recently appointed to head up the International Division, Tony was Business Development Director Domestics and has held a number of key positions within TNT in his 27 years in the business, including Managing Director in Italy.

With a proven track record in developing the TNT business, Tony turned around the business performance in Italy. Before this, Tony was Managing Director of TNT Northern Europe and has always worked in the world of transport, having started as a driver, then Export Assistant and then Sales Manager in XP Express Parcel Systems Denmark, a company later acquired by TNT.

MDs in focus

13AUTUMN 2015

Link

Seeing is believingHow our people care for our local communities

TNT’s employees are a generous bunch – always quick to fundraise for our primary designated charity

Wooden Spoon.The long-standing relationship with

the children’s charity of rugby is well documented and nearly 19 years of fundraising has generated in excess of £3.5million.

Through TNT and Wooden Spoon’s Seeing is Believing projects, our people not only get to see where the money they raise is spent, they also take the opportunity to work alongside the young people who benefit from their efforts.

A team of TNT volunteers from Atherstone and Leicester recently visited Brooke School in Rugby, which has built and maintains a small farm with TNT funding.

Pupils – each with their own individual care needs – look after animals, grow crops and learn about animal husbandry.

“It is quite a magical moment to see the youngsters interact with the

animals,” said Arti Singh, a Customer Service Representative at our Lount Contact Centre.

Brooke School caters for 164 children aged between two and 19 years old. The farm provides not only a stimulating

sanctuary for the young students but also a valuable learning facility.

“They learn every aspect of life on a farm,” says Jacqui Day, Business Development Manager at the school. “It is a proper farm not just a petting zoo. The students have to care for the animals, feed them, collect eggs from the chickens and muck out the pens! We collect and sell fertiliser.

“We are very grateful to TNT and Spoon for the £10,000 we needed to create the farm.”

Jai Purewal, Head of Community Investment at Wooden Spoon, said: “It is thanks to TNT and the excellent fundraising its people do that we are able to support these projects.”

Brooke School has ambitious plans to extend its education services to a wider group of young people and intends to set up a facility for new-borns to two-year-olds and cater for young people aged up to 25-years-old.

OktoberFest London 2015WHEN: 8-11 OctoberWHAT: The spirit of Munich comes to London! Oktoberfest is about more than (great) beer. Over four days you can experience everything that makes Oktoberfest, held in the wooden halls of Tobacco Dock. Live music, full Oktoberfest decoration and thousands of people going crazy for the authentic experience. Along with steins, you’ll get the best German food catered by the award-winning Herman Ze German.WHERE: Tobacco Dock, 50 Porters Walk, United KingdomTICKETS: £10 per person or Paulaner Passes for £60 – includes priority entry, unlimited Paulaner beer and a meal from Herman Ze German. Table packages and bespoke offers for larger groups start from £600 per table. INFORMATION: www.oktoberfest.london

Festival feverThe mud has barely dried on the wellies, and the tent is in need of a good airing…the summer festivals are over. There’s still plenty to enjoy around the UK over the coming months though, so perhaps keep the waterproofs and the tent to hand…

Canterbury FestivalWHEN: 17-31 OctoberWHAT: The largest festival of arts and culture in the region, and one of the most important cultural events in the South East. The Festival attracts an audience of 60,000 people of all ages to over 200 free and ticketed events, drawn from across Kent, London and the South East. Every year the Festival fortnight includes a wide range of events, including Music, Theatre & Dance, Comedy, Science, Exhibitions, Walks and Talks. WHERE: Canterbury, KentINFORMATION: www.canterburyfestival.co.uk

Tenby Blues Festival WHEN: 13-15 November 2015WHAT: Tenby Blues Festival features a host of local and international artists in concert plus a variety of workshops at venues all around the seaside town.WHERE: Tenby, Pembrokeshire, WalesTICKETS: A full weekend pass to all performances is £45INFORMATION: www.tenbyblues.co.uk

£3.5mraised for

Wooden Spoon over 19 years

Link

AUTUMN 201514

T NT not only helps the Virgin London Marathon organisers keep the thousands of

runners fed and watered, we also enter a team every year in aid of our primary charity Wooden Spoon.

While the Events Logistics team starts preparing for the marathon the day after the last runner crosses the finish line, some of our employees start their training early too.

This year Daniel Vines, TNT UK Domestic Director of Sales, was part of the competing TNT team that raised more than £6,500.

Dan, Steve Brown, Craig Smith, Tom Martin, from our sales teams were joined by Thando Dube, from TNT France, Darren Newland, customer Samantha Brown, of Bristan, and policeman Iain Prideaux alongside 36,667 other runners.

Dan said: “As a runner, you really appreciate the work the Special Services Events Logistics team do in keeping us all well-watered during the race.

“It is rewarding just to cross the finish line but even more so knowing that TNT has played such a big part in such a big event and, at the end of the day, our charity Wooden Spoon, benefits so much from the efforts of everyone.”

TNT’s people are prolific when it comes to going the extra mile whether they are delivering on our

promises to customers or raising money for worthy causes.

While Wooden Spoon remains our primary designated charity, the business has raised some fantastic amounts for other charities including Cancer Research UK and Macmillan Support.

Last year alone our people raised more than £11,000 for both charities with the proceeds being split equally down the middle.

And, where we can, we like to get our customers involved too. This year, another collaboration sees a team of trekkers from The People Network and the Department for Work and Pensions (DWP) embark on a marathon march across the Peak District to raise money for Cancer Research UK.

Neil Hall, National Operations Manager – TNT Special Services, and Graham Thomas, TNT Group Security, will be matched stride for stride by Paul Carter and Joanne Lishman, of the DWP Commercial Directorate, in covering 100km in 24 hours in the daunting Peak District Ultra Gold Challenge.

Neil, a veteran of walking, cycling and canoeing challenges for many years, said: “This is likely to be the toughest challenge we have done yet.

“We have completed the Lake District ‘3000’, River Deep Mountain High and the Cateran Yomp through Scotland last year but this is going to be a greater challenge. Because we have to cover 100km in 24 hours – or less! – we will be tackling some quite hostile conditions and walking during darkness.

“We are looking forward to collaborating with DWP and it is for a worthy cause. Cancer Research UK focuses on prevention rather than looking after people suffering from the illness.”

Joanne Lishman, added: “The lives of all team members have been touched in some way by cancer, the loss of either a close friend or relative, so this year we decided we wanted to try to help Cancer Research UK keep increasing the numbers of people surviving cancer.”

Over the years, the team has raised more than £20,000 for causes such as the Wooden Spoon, Help for Heroes and the Army Benevolent Fund.

A Just Giving page has been created for the team’s challenge and donations can be made online for Cancer Research at www.justgiving.com/TheExtraMile2015

Marching on to beat cancer

“The lives of all the team

members have been touched by cancer in some way.”

MARATHON EFFORT

RUNNERS: Steve Brown, Daniel Vines, Tom Martin and Craig Smith selling it like it is at the London Marathon

TREKKERS: Neil Hall (centre) and (right )

Graham Thomas (Inset) Joanne

Lishman

15AUTUMN 2015

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Whether it’s a barge cruise inFrance or travels further afieldon an ocean-liner, the food is keyto making it a mouth-wateringexperience, writes Paul Newman

Those familiar with cruises know the staff on board can make or break the relaxing experience.

Amongst the unsung heroes are the chefs and these three have one extra level of skill: they carry out (or have carried out) their profession from a galley kitchen.

Todd English Chef on Cunard Line’s Queen Mary 2Despite the name, Todd English is actually an American chef who is based in Boston. He is the proprietor of an

upscale chain of Mediterranean-style restaurants called Olives, and with a list of accolades up his sleeve including National Rising Star Chef and Top 50 Tastemakers, he is guaranteed to deliver a quality dish. Amongst his specialties are seared yellow fin tuna and sea scallops with oxtail and risotto cake.

Luc Dessain Chef on La Renaissance of European WaterwaysHaving started his career at the age of 18 in a ski resort in the French Alps, English-born Luc Dessain is a passionate chef who has spent eight years refining his skills and specialises in authentic French cuisine.

He is often praised for his Sticky Toffee Pudding.

Derek McKight (inset) Chef on Allure of the Seas®Having worked in the cruise industry for over 30 years, Derek McKnight is truly seasoned in his profession. Arranging dinner for over 5,000 people every morning, afternoon and evening, the cooking skills of this Irish chef are hard to beat. He trained in Cork, Killarney and Stuttgart before joining

the cruise industry, and also owns a restaurant in Cork.

About the author: Paul Newman is the Marketing and E-Systems

Executive for European Waterways - luxury all-inclusive barge cruise holidays. For more information visit www.gobarging.com

Chefs to make your mouth water

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