Lisa Dawn Crawford708 Eastridge DrYukon OK 73099

Lisacrawford83@gmail.comCell Phone: 405-520-4555

Home Phone: 405-265-2252

CAREER OBJECTIVE: To utilize my business degree along with work experience with an organization that offers excellent benefits and retirement packages.

SUMMARY

Proficient with Microsoft Office 2010 Outlook, Word, Excel, and Access65 wpm typing skillsSkilled and dedicated with learning new concepts quickly.Ability to work well under duress, and communicating ideas clearly and effectively.Professional demeanor, dependable, self-motivated, and demonstrates teamwork.

EDUCATION

2008 University of Central Oklahoma / Bachelor of Business Administration (BBA)2001 Rose State College / Associates Degree in Applied Science (AAS)

PROFESSIONAL DEVELOPMENT

2014 Farmers Insurance Adjuster License 2013 Fair Housing Seminar2011 Certification in Rent Calculations and Occupancy at OHFA.2011 Attended OPM HRDS Workshop Course, “Customer Service, A Lost Art”.2010 Completed an audit training class at CompSource Oklahoma.2007 Volunteer on the State Charitable Campaign fundraiser committee at CompSource Oklahoma.2006 Employee Council Secretary at Oklahoma Medical Research Foundation.2004 Attended Skillpath Seminar for Administrative Assistants.

PROFESSIONAL EXPERIENCE

04/14 – Present Farmers Insurance Group Customer Service Associate – Farmers ClaimsResponsible for timely and accurate completion of customer inquiries. Obtain loss reports from agents, insureds, and claimants and enters into the Customer Restoration Network. Makes assignments under the direction of the Care Center management . Achieves and maintain telephone service level goals. Responds to telephone and written inquiries regarding status of claims assigned. Makes initial contact with insureds and claimants to verify claims information and advise them of the claim process. Arrange drive-in and field appointments. Handles minor, undisputed claims on instruction from supervisor. Authorizes rental cars when liability and coverage are not questioned within payment authority, may authorize supplements. Promote benefits of cross selling, value-added service and increased coverages. Ensure that all customer communication/contact is clearly documented. Performs other duties as assigned.

11/11 – Present Sterling Jewelers Incorporated – Kay Jewelers Outlet MallSales Associate (Part-time)Performs excellent customer service skills to provide quality service to customers. Attains personal sales goals by developing selling skills through company training programs. Develops a complete

knowledge of the merchandise. Learn the features and benefits through sales meetings, sales bulletins, trade magazines and independent study. Ability to handle customer complaints quickly, efficiently and courteously. Assist in merchandise control areas as designated by the manager: transfers, merchandise orders, and daily merchandise piece counts.

10/10 – 03/14 Oklahoma Housing Finance Agency (OHFA)

09/13 – 03/14Home Compliance Program – Tax Credit Specialist Trained to perform site inspection audits of files and occupied units for assigned Housing Development Programs to ensure compliance by participants with all program rules and regulations. Clearly and adequately notifies owners of audit review findings and provides instructions on appropriate corrective actions when non-compliance issues are identified. Reports any non-compliance issues with the Federal and State authority as required.

10/10 – 09/13Section 8 Housing Choice Voucher (HCV) Program – Rental Assistant Specialist The ability to communicate effectively the requirements and understanding of Housing Choice Voucher (HCV) regulations to program participants. The ability to apply HUD and OHFA established policies and procedures of non-HCV federal requirements that affect income and rent determinations, including fair housing and equal opportunity, fraud and program abuse, personnel and employment practices.

Work as a rental assistance specialist for the Section 8 Rental Assistance program. Assist phone calls from program participants in regards to compliance for the program. Manage and process all program documents received from program participants. Efficient processing of special and annual enrollments for all clients assisted on the program. Perform background verifications, process scheduling requests, determine rent reasonableness and submit for scheduling inspections. Review and process lease/contracts for the housing assistance payments and utility reimbursements provided for the program participants. Print daily reports and maintenance of correspondence in HousingPro Software program for each participant file assisted on the program.

06/07 – 10/10 CompSource Oklahoma (CSO)

02/10 – 10/10 Workers Compensation Insurance Technician – Collections DepartmentResponsible for collection of workers compensation insurance premium accounts payment arrangements. Created and maintained access client database accounts for the uncollected accounts for submission to outsource collection agency.Processed all invoices and payments received daily from payees.Communicated to policyholders documents needed for collection audit review.Responsible for monthly activity reports due to department director.Represented CSO in a professional manner with outside vendors, attorneys, and policyholders.

07/08 – 02/10 Purchasing Assistant – Purchasing DepartmentResponsible for processing department purchase requisitions and related documents Record all vendor invoices accurately and distribute to the assigned agent.Responsible for maintaining various reports for the Purchasing Director.Recorded and maintained all department personnel timekeeping records, requisition files, forms and authorizations.Assist vendor inquires pertaining to their payment of invoices for purchasing orders.

06/07 – 07/08 Executive Assistant – Vice President, Administrative Services DivisionResponsible for communicating information or services needed for the managers under the supervision of the VP of Administrative Services Division.Responsible for creating and maintaining various reports needed in division operations.Responsible for research for various projects, created and maintained spreadsheets for project timelines.Coordinated and scheduled all department meetings.Responsible for all travel arrangements and processing of travel reimbursements.

06/05 – 03/07 Executive Assistant - Oklahoma Medical Research Foundation (OMRF)Provided secretarial support for two Research Scientist Principle Investigators for the planning and efficient submission of grant research applications.Researched federal and state guidelines for grant applications.Worked directly with OMRF and OU Health Sciences Center Institutional Review Board to provide assistance in completing forms for approval for research participants. Conducted extensive research for printing and ordering articles needed for scientific research.Coordinated all travel arrangements and timekeeping for both scientists and lab personnel.

07/02 – 06/05 Corporate Assistant II - O’Reilly Auto Parts Distribution CenterHandled all aspects of secretarial support for the Regional Distribution Center Director and Distribution Center Administrative Services Manager.Answered incoming calls, scheduled meetings, prepared correspondence, recorded and distributed meeting minutes.Assisted corporate office with new hire team member training and travel schedules.Maintained excel spreadsheet detaining the management trainee participants and mapping their progress through the training program.

10/92 – 07/02 Admissions Coordinator - HealthSouth Rehabilitation HospitalServed as referral intake coordinator for the efficient transfer and scheduling patient admission for physical rehabilitation with hospital social workers and discharge planners.Responsible for scheduling marketing staff and nurse liaisons for patient evaluations.Responsible for verifying insurance benefits for inpatient and outpatient therapy services.Responsible for scheduling and the transportation of patient admissions.Assisted in the patient admission process that included: patient admission forms, explanation of benefits and providing social worker with patient information for discharge planning.

PROFESSIONAL AND PERSONAL REFERENCES

Jacqueline Deviney - Purchasing DirectorCompSource Oklahoma PO Box 53505Okla City OK 73121Office Phone: 405-962-3388

Steven Gingras – AttorneyCompSource OklahomaPO Box 53505Okla City OK 73121Office Phone: 405-962-3761

Sherry Kast – Corporate Communications/PR ManagerExpress Employment Professionals8516 NW ExpresswayOkla City OK 73162Cell Phone: 423-304-2317

Linda Sargent – Human Resources ManagerOHFAPO Box 26730Okla City OK 73126Office Phone: 405-419-8291

Larry Boevers – Regional DirectorO’Reilly Auto Parts Distribution Center11 S MacArthur Blvd Okla City OK 73126Office Phone: 405-787-6499