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LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington CDC 1

LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

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Page 1: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)

Larisa Ortiz, Principal, Larisa Ortiz Associates

Sandy Salzman, Executive Director, New Kensington CDC

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Page 2: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

CORE Program Goals

Jump start new economic activity through strategic, high

impact/low cost tactical interventions

Drive retail sales and support existing businesses

Enhance creditability for partner organization

Leverages additional funding for future efforts

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Page 3: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

CORE Partners

Funder: PNC Bank

Technical Assistance Provider: LISC MetroEdge

Intermediary: Local LISC office

Client: Local CDC

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Page 4: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Program Overview

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Page 5: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Phase 1: Inputs

• Walking Tour (2 hours)

– Physical conditions

– Density (residential and retail)

– Retail synergy

• 3-5 Interviews with local leaders

and business owners (4 hours)

• Market Scan

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Page 6: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Phase 2: Options - Early Action

• Administrative Capacity

• Physical Conditions

• Business Environment

• Market Scan

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Page 7: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Phase 3: Outputs - Measure

• Scribe articles

• Measurement of impact

– New businesses

– Pedestrian counts

– Leveraged investments

• Local news coverage

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Page 8: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

What makes the program unique?

• Diagnosis as a tool for engagement

• Competitive selection of service providers through a

transparent RFP process

• Communications as project outcome

• Action and outcome oriented: the best can

sometimes be the enemy of the good

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Page 9: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

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Page 10: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

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Page 12: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Physical Conditions

Sidewalk Conditions Street Conditions

Gaps in pedestrian environment Wide street, difficult to cross

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Page 13: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Physical Conditions

Streetscape Conditions Streetscape Conditions

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Page 14: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Physical Conditions

Streetscape Conditions Buildings

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Page 15: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Physical Conditions

Vacancies Vacancies

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Page 16: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Opportunities

Activate a key “connector” block

Mitigate gaps in pedestrian environment

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Page 17: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Menu of Options

Within one month, NKCDC acted on this recommendation by applying for and

receiving a $25k city grant for a marketing plan.

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Page 18: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Model Block

“We have restaurants and bars as anchors on either end of the street, and now with this we have an anchor in the middle. It will draw traffic to us from either end.”

- Business owner Katherine Jennings at the Model Block unveiling

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Page 19: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

LISC CORE – Model Block

Architects: MAKE Architecture + Planning

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Page 20: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

LISC CORE – Model Block 20

Page 21: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

LISC CORE – Model Block 21

Page 22: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Model Block - BEFORE

Vacant Lots

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Page 23: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Model Block - BEFORE

One Full Time Business

Before selection of model block option, the

CDC gauged property owner interest

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Page 24: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Storefront Menu 24

Page 25: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Storefront Menu 25

Page 26: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Storefront Menu 26

Page 27: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

LISC CORE – Model Block

Over course of project – 2 new retail businesses

Nick knacks

Gifts, local crafts

Within 12-18 months of projects

One new mixed-use development

A total of three new restaurants

At beginning of project – 1 existing retail business

Antiques

The making of a destination

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Page 28: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Model Block – ADDITIONAL UNINTENDED OUTCOMES

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Page 29: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

New business in vacant storefront and improvements to

non-participating property

AFTER

BEFORE

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Page 30: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Former vacant lot redeveloped into mixed use building with

ground floor restaurant

AFTER

BEFORE

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Page 31: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

The 300 block as a collective

destination and brand

Merchant collaboration

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Page 32: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Model Block - PRESS

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Page 33: LISC CORRIDORS OF RETAIL EXCELLENCE (CORE)...LISC CORRIDORS OF RETAIL EXCELLENCE (CORE) Larisa Ortiz, Principal, Larisa Ortiz Associates Sandy Salzman, Executive Director, New Kensington

Local news outlets, blogs and social media

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