Assignment #2Submitted To:Faiaz RahmanCourse Instructor MIS205Submitted By: Sajid AhmedID No. 111 0602 00Sec! 15Schoo" o# $usiness% $$A &ro'ram North South (ni)ersit*Dha+a4 July 20121. List of Information Systems used at FedEx: Information system used for collecting data entry and process.(data regarding senders location, date/place of collection etc.) Information system for shipping data entry and process.(data regarding receipents location/choice of consignment service-standard,express etc,) Information system for calculating packages volume. Information system for calculating freight charge based on packages volume and eight. Information system for collecting and monitoring flight operations. Information system for delivery data entry and process.(data regarding date of delivery, time of delivery etc).Information Systems that might be used at FedEx : !ecison support system hich combine data and mathematical or anlytical models. "xpert system that grabs and stores the knoledge of huan experts. #ransaction processing system used to perform and record the daily routine transactions.2. Information regarding the eight, height, destination of the package etc are available to all the employees and all datas are automatically sorted out in order to send each package are sent to the right destination as $uickly as possible. %o, this isan enterprise system as the ai of efficiency is present. #hey also aims to anser thecustomer re$uests by integrating information hich also suggest that this is an enterprising system. &gain they evaluate the best ay to put packages into the plane in order not to lose any space. #here is a central database that helps to co-ordinate shipping and monitor packages at any time hich is efficient since 'ed"x controllers can use the information to make decisions in order to make sure the packages are delivered on time. %o all these suggests that this is an enterprising system.3. #echnology is important to 'ed"x business processes because ithout these technologies it ould not have been possible to deliver the packages packages so $uickly and efficiently. &gain technology also helps to send or deliver the packagesat the right place or destination. #hrough technology the price to be paid by the sender is determined by (udging the eight and height of the package. #echnology helps to avoid human mistakes and also helps both the company and the customer to kno at every moment here the package is located.4. #he to ays by hich 'ed"x shipping process can be improved are given belo)a) *ne of the solutions may be to ork on the confidence beteen 'ed"x and its customers, and reinforce loyalty. #he receiver should be aare of the future arrival of the package (date, time) and could leave another address (ust next to the real one here it could be left (at a neighbors, a close shop).b)&nother solution could be an incentive for employees according to the number of complaints they received, so that they ould pay more attention to the place here they leave the box.