ListeningListening

IntroductionIntroduction •Part of Communication•Hearing - a physical aspect•Listening is an intellectual, and emotional process that integrates physical, emotional and intellectual inputs Listening is a mental process

DefinitionDefinition

Leland Brown – Listening is an activity that can be turned on and off consciously and unconsciously. It starts with the receiver’s becoming aware that they should listen and become attentive to what is being said.

Definition Definition M.V. Rodriques – Listening is a process of receiving, interpreting and reacting to the messages received from the communication sender

DefinitionDefinition

Keith Davis – Listening is a conscious, positive act requiring will power. It is not a simple, passive exposure to sound

Nature Nature

•We spend – 60% time in listening

•Most of us are 35 – 55% efficient in listening

•Must have mutual understanding for effective communication

Principles - Principles - Good ListeningGood Listening

• Listen Patiently• Understand the

feelings of the Speaker – ‘Bhavnao Ko Samjho’

• Allow time for discussion - feedback

Principles - Principles - Good Good

ListeningListening •Avoid cliches / jargon•Respond to the speakers comments

•Listener should have a purpose for listening

•Time Differential – we speak 100 – 150 wpm. - & we think 400 – 500 wpm

Process of ListeningProcess of Listening • Awareness – Speaker

should say something ‘new’ – what the audience does not know

New ideas, thoughts, information, thus NEWS

Process of ListeningProcess of Listening • Reception & Hearing –

listener to be attentive and aware

• Get closer to a person who is deaf / hard of hearing

• Keep an open mind – not the ‘I know it all’ attitude

Process of ListeningProcess of Listening • Perception by the

listener – correctly understanding the message – depends on age, maturity, knowledge, experience, attitude, values, etc.

• Understand the Speaker - the feelings – Bhavana

Types of ListeningTypes of Listening • Active Listening –

listening to a person without passing judgment

• Deliberate listening – • Listening By

Observation – body language, smile, gestures etc.

Types of ListeningTypes of Listening • Projective Listening –

process to observe and understand. Commonly used in meetings and discussions

• Marginal / Partial Listening -

Types of ListeningTypes of Listening • Passive Listening –

tape or radio• Evaluating – takes

time to evaluate what the Speaker is saying

• Fake -

Listening StylesListening Styles

Results-style:Results-style: Interested in the bottom line or result of a message.

Reasons-style:Reasons-style: Interested in hearing the rationale behind a message.

Process-style:Process-style: Likes to discuss issues in detail.

The Keys to Effective ListeningThe Keys to Effective ListeningKeys to Effective ListeningKeys to Effective Listening The Bad ListenerThe Bad Listener The Good ListenerThe Good Listener

1. Capitalize on thought

speed

Tends to daydream Stays with the speaker, mentally summarizes the speaker, weighs evidence, and listens between the lines

2. Listen for ideas Listens for facts Listens for central or overall ideas

3. Find an area of interest Tunes out dry speakers or subjects

Listens for any useful information

4. Judge content, not

delivery

Tunes out dry monotone speakers

Assesses content by listening to entire message before making judgments

5. Hold your fire Gets too emotional or worked up by something said by the speaker and enters into an argument

Withholds judgment until comprehension is complete

The Keys to Effective Listening (cont)The Keys to Effective Listening (cont)

Keys to Effective ListeningKeys to Effective Listening The Bad ListenerThe Bad Listener The Good ListenerThe Good Listener

6. Work at listening Does not expend energy on listening

Gives the speaker full attention

7. Resist Distractions Is easily distracted Fights distractions and concentrates on the speaker

8. Hear what is said Shuts our or denies unfavorable information

Listens to both favorable and unfavorable information

9. Challenge yourself Resists listening to presentations of difficult subject manner

Treats complex presentations as exercises for the mind

10. Use handouts, overheads,

or other visual aids

Does not take notes or pay attention to visual aids

Takes notes as required and uses visual aids to enhance understanding of the presentation

Barriers Barriers of of

ListeningListening

Barriers of Listening Barriers of Listening • Wandering Mind – • Partial Listening – • Distraction of mind – • Lack of motivation – • Emotional block –

beliefs, prejudice, fear, dislike, bias, apprehension, etc

Barriers of Listening Barriers of Listening • Taking Notes –• Rebuttal Instinct –

something said is wrong, and gradually results in quarrels – arguments

• Jumbled/Mumbled Words• Monologue – go on and on

Barriers of Listening Barriers of Listening • Selective Listening –• Listening only for

words• False Listening• Lack of interest• Noise• Poor perception /

understanding

Bad Listening HabitsBad Listening Habits • Listening attitudes

formed in early life –• Parents’ influence• Authoritarian Parents –• Warm parents who

listen to you – you respond positively

Bad Listening HabitsBad Listening Habits

• Timid nature / submissive behaviour

• Wandering mind• Calling the subject

‘uninteresting’

Bad Listening HabitsBad Listening Habits • Technical talk – not

interested or not clear

• Fake listening• “I know it All”

attitude

Guidelines To Guidelines To Effective Listening Effective Listening

Prof. C.S. Rayudu suggests the following techniques to overcome poor listening habits and to accomplish an effective listening and improved listening

• Listener to maintain eye contact

• Listeners body language – nod your head, posture, etc

• Avoid uninterested gestures – looking at watch, SMS, reading paper, playing with pen / pencil, etc.

• Ask questions – shows interest – after the Speaker has finished speaking

•Listen patiently –•Avoid arguments –•Hold your temper•Be honest with your

answers•Listen and understand the

total meaning of the message

•Drop personal biasness

Thank YouThank You