Listening and Speaking Lesson 9 Provider Overbills Customer

8/12/2019 Listening and Speaking Lesson 9 Provider Overbills Customer

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Provider Overbills Customer

Simon got a monthly bill that he didn't like. His Internet service provider, Wink,automatically ithdre !"# $rom his checking account each month. %his ascalled direct payment. It made things simpler $or him because it meant one less

check to rite each month.

In $act, Simon had direct payments ith his gas company, his phone company,and his electric company. So that as $our $e er checks that he had to riteeach month.

%his month, instead o$ !"#, Wink had ithdra n !. Simon ent online andlooked at his account. Part o$ the increase as because he had s itched $rom aslo dial up connection to a $ast (S) connection. Wink charged him !*# +ust tomake that s itch.

Simon thought that this charge in itsel$ as ridiculous. It probably took themabout $ive seconds to make the s itch. ut any time a corporation can gougeyou, they ill.

In addition to the !*#, Wink had charged him !"# $or his dial up account, buthad also charged him !"# $or his (S) account. %his as a double charge, sincea computer uses dial up or (S), but not both.

We'll see about this, Simon thought, as he searched $or Wink's - number.

A) Questions". What did Simon get/

0. (id he get a bill that he liked/

1. Who as the bill $rom/

*. What did the Provider automatically do/

#. What kind o$ payment as that/

2. (id this kind o$ payment make things easier or more di$$icult $or Simon/Why/

&. Who else did Simon have direct payments ith/

-. What did it mean $or Simon to have direct payments ith other ServiceProviders/

3. Ho much had Simon4s Provider 5Wink6 ithdra n $rom his checkingaccount this month/

" ." . What did he do hen he $ound out about such ithdra al/

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"".What as part o$ the bill increase due to/

"0.Ho much did 5Wink6 charge him +ust $or that s itch/

"1.What did Simon think o$ such s itch charge/

"*.Ho long did Simon think it ould take the Provider employees to makethe s itch/

"#.Ho much more, besides the !*# did Wink charge Simon/

"2.What kind o$ charge did Simon think this as/

"&.What did Simon decide to do about this overbill issue/

"-.What ould you have done i$ you had been in Simon4s shoes/

"3.Ho about you, have ever been overbilled $or any payments/

0 .(o you think that any Service Providers ill try to gouge you i$ they can/

Vocabulary

bill a written list showing how much you have to pay for services you havereceived, work that has been done etc

Service Provider a company or person that provides a service:

to ithdra 7 ithdre 7 ithdra n (here - to take money out of a bankaccount)

checking account 8 current account

s itch 8 change

dial up relating to a telephone line that is used to send information from onecomputer to another:

(S) 8 (igital Subscriber )inecharge the amount of money you have to pay for goods or services:

to charge 7 charged 7 charged to ask someone for a particular amount ofmoney for something you are selling:

corporation 8 company

to gouge 7 gouged 7 gouged to make a deep hole or cut in the surface ofsomething; (here - to cheat someone out of something.)


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*. cientists are searching for a ___ &etween tomatoes and the out&reak of salmonella.o far, they ha$en t found one.

. There is a ___ connection &etween the price of a &arrel of oil and the price ofgasoline/ as oil prices rise, so do gas prices.

. "f you had told people in 2001 that they would &e paying more than 4 for a gallonof gas in 200 , they would ha$e laughed and said, 3That s ___ 314. ___ 5ashington and 6incoln are considered to &e great ! presidents.

B)Now look back at the story, read it again silentlytwo or three times. Then, translate the Portugueseversion below back to English.

O Simon recebeu uma conta mensal 9ue ele n:o gostou. O seu $ornecedor deservi;os da Internet, Wink, sacava lhe automaticamente ! "# da sua contacorrente cada mescrever?menos um che9ue a cada mescrever? a cada mdial up line?,e tinha lhe tamb m cobrado ! "# pela sua conta (S).=sta $oi uma cobran;a dupla, uma veD 9ue um computador usa uma linha dialup ou (S), mas n:o ambas .

5Isso K 9ue vamos ver6, Simon pensou, en9uanto procurava o nLmero - daWink ..

Crossword Puzzle Key

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Listening and Speaking Lesson 9 Provider Overbills Customer