Listening

We spend more time listening, than any other communication activity

HEARINGPhysiological process

that occurs when you are in the vicinity of vibration

Listening Process Listening, Culture,

Gender Effective Listening Active Listening

I. The Listening Process

Receiving(stimuli)

Under-standing

(assign meaning)

Remembering(reconstructive)

Evaluating(pos. or neg.)

Responding(back-channeling cues or feedback)

2. Attending- The process of selection. If we attended to every sound we would go crazy, so we must filter out some messages and focus on them.

3. Understanding/Evaluating – When we make sense of messages.

4. Remembering- the ability to recall information/retaining.

We only retain 50% of what we hear/listen to.

How much can you retain?

Listening Exam: 1-4. 534,354,435,543 5. green,red,grey, 6. red,green,grey 7. grey,green,red 8. green,grey,red 9. Interpersonally I

communicate best non-verbally. 10. I_____ this interpersonal

communication class.

5. Responding- giving observable feedback to the speaker. Verbally/non-verbally.

Barriers to listening Rapid thought Message overload Preoccupation Ego Fear physical

II. Listening, Culture, Gender

A. Culture Effects:

1. Speech

2. Nonverbal Behaviors

3. Direct and Indirect Styles

4. Credibility

5. Feedback

B. Gender & Listening

III. Styles of Effective Listening

A. Participatory/Active

IV. Active Listening = is a skill that produces therapeutic effects

A. Purposes of Active Listening

1. Increases Accuracy

2. Validation of Others Feelings

3. Prompts the Speaker to Explore Their Own Thoughts & Feelings

B. Techniques

1. Paraphrase Speaker’s Meaning

2. Express Understanding of Speaker’s Feelings

3. Ask Questions

Empathy and objective listening – listening that warrants that you feel and see what speaker feels and sees. And see beyond and above that.

C. Nonjudgmental and Critical Listening

*Non-judgmental and critical listening- listening with an open mind. Evaluation

D. Surface and Depth

A. Passive listening – listening that is attentive and supportive but occurs without talking and without directing the speaker in any nonverbal way. Also used negatively to refer to inattentive an uninvolved listening.

Types of ineffective listening

Pseudo-listening- when you give the false impression of listening (giving eye contact, nod and smile, and answering occasionally) but you are actually thinking about something else.

Stage-hogging (Conversational Narcissists)- when one turns the topic of conversations to themselves instead of showing interest in speaker.

Selective listening- you respond only to the remarks that interest them, rejecting everything else.

Insulated listening- opposite of selective. Instead of looking for something these people avoid it.

Defensive listening- they take others’ remarks as personal attacks.

Ambushing- they listen carefully, but only to collect information that they’ll use to attack what you say.

Insensitive listeners- listeners who aren’t able to listen beyond the words to understand the hidden meanings, so they do not receive massages clearly.

Key to becoming an effective listener

sit upright/ avoid putting hands on chin etc. write down questions to ask later/ points you did

not understand etc. create your own examples write your note in outline form rhetorical questions eye contact If you lose focus, or drift off, re-position yourself

and start again. Do not write everything the speaker is saying