Livelink ECM - Imaging Viewer and DesktopLink 9.5.x

Release Notes

Livelink Imaging: Viewer and DesktopLink 9.5.x 2008-Nov-12

CLVW090500-RN-EN-14

Release Notes Livelink Imaging: Viewer and DesktopLink 9.5.x CLVW090500-RN-EN-14 Rev.: 2008-Nov-12

Open Text Corporation

275 Frank Tompa Drive, Waterloo, Ontario, Canada, N2L 0A1

Tel: +1-519-888-7111 Toll Free Canada/USA: 1-800-499-6544 International: +800-4996-5440 Fax: +1-519-888-0677 E-mail: [email protected] FTP: ftp://ftp.opentext.com For more information, visit http://www.opentext.com

Copyright © 2008 by Open Text Corporation

Open Text Corporation is the owner of the trademarks Open Text, The Content Experts, Great Minds Working Together, Livelink, Livelink ECM, Livelink ECM-eDOCS, Livelink MeetingZone, MeetingZone, B2BScene, B2BScene.com, Client/Surfer, Collaboration, Creative Desktop, Further Faster, Hyperinnovation, Internet Anywhere ,Livelink IRIMS, IRIMS, IXOS, Livelink OnTime, OnTime, Livelink Remote Cache, Microstar, MyLivelink, O & Design, Odesta, Odesta Helix, Odesta Livelink, Open Text Intranet, Open Text Web Index, Personality +, Putting Knowledge To Work, Techlib, The Hyperlinked Organization, The Source For Business Knowledge, Worksmart, and World Of E among others. This list is not exhaustive.

ACKNOWLEDGEMENTS

SAP®, R/3® and SAP ArchiveLink® are registered trademarks of SAP AG.

Adobe® is a trademark of Adobe Systems Incorporated.

Lotus® and Lotus Notes® are registered trademarks of Lotus Development Corporation. Domino is a trademark of Lotus Development Corporation.

Microsoft® and Microsoft SQL® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Oracle® is a registered trademark of Oracle Corporation.

Netscape and the Netscape N and Ship's Wheel logos are registered trademarks of Netscape Communications Corporation in the U.S. and other countries.

Firefox® is a registered trademark of the Mozilla Foundation.

Sentry Spelling-Checker Engine Copyright © 2000 Wintertree Software Inc.

WordNet 2.0 Copyright © 2003 by Princeton University. All rights reserved.

Outside In® Viewing Technology © 1992-2002 Stellent Chicago, Inc. All rights reserved. Outside In® HTML Export © 2002 Stellent Chicago, Inc. All rights reserved.

Portions of eDOCS DM are copyrighted by DataDirect Technologies, 1991-2002.

All other products or company names are used for identification purposes only, and are trademarks of their respective own-ers. All rights reserved.

http://www.opentext.com/

ftp://ftp.opentext.com/

mailto:[email protected]

CLVW090500-RN-EN-14 Release Notes iii

Table of Contents

1 Introduction ............................................................................... 5 1.1 Welcome .................................................................................................. 5 1.2 About this document ................................................................................ 5 1.3 Contact information .................................................................................. 5 1.4 How to find the documentation ................................................................ 6

2 Livelink Imaging ........................................................................ 9 2.1 What is Livelink Imaging? ........................................................................ 9 2.2 Delivery information ............................................................................... 10 2.3 What's new?........................................................................................... 10 2.3.1 What's new in version 9.5.2 ................................................................... 10 2.3.2 What's new in version 9.5.1 ................................................................... 11 2.3.3 What's new in version 9.5.0 ................................................................... 11 2.3.3.1 Livelink Archive Windows Viewer .......................................................... 11 2.3.3.2 Livelink Archive Java Viewer ................................................................. 11 2.3.3.3 Livelink Archive Web Viewer.................................................................. 11 2.4 GUIs and documentation ....................................................................... 13 2.4.1 GUI and Online Help languages ............................................................ 13 2.4.2 Manuals.................................................................................................. 14 2.4.3 Errata ..................................................................................................... 15

3 Software dependencies .......................................................... 17 3.1 Supported platforms, browsers and protocols ....................................... 17 3.1.1 Windows Viewer and DesktopLink......................................................... 18 3.1.1.1 Livelink Imaging PDF Extensions .......................................................... 19 3.1.2 Web Viewer............................................................................................ 19 3.1.3 Java Viewer............................................................................................ 19 3.1.4 Supported SAP GUI versions ................................................................ 20 3.1.5 Protocols and security............................................................................ 20 3.2 Document formats.................................................................................. 20 3.3 Compatibility with other Livelink products .............................................. 21

4 Installation and upgrade ......................................................... 23 4.1 Hardware requirements ......................................................................... 23 4.2 Installation .............................................................................................. 23 4.3 Upgrades................................................................................................ 24

Table of Contents

iv Release Notes CLVW090500-RN-EN-14

5 Known restrictions ..................................................................27 5.1 Windows Viewer..................................................................................... 27 5.2 Java Viewer............................................................................................ 30 5.2.1 General known restrictions .................................................................... 30 5.2.2 Known restrictions for Macintosh ........................................................... 32 5.2.3 Known restrictions on Linux platforms ................................................... 32 5.3 Web Viewer............................................................................................ 33 5.4 DesktopLink ........................................................................................... 34 5.5 Imaging Configuration............................................................................ 36

CLVW090500-RN-EN-14 Release Notes 5

Chapter 1 Introduction

1.1 Welcome Welcome to Livelink ECM – Imaging: Viewers and DesktopLink 9.5! Livelink ECM – Imaging: Viewers and DesktopLink brings the power of an Open Text solution to your employees in their daily work. Its powerful, intuitive and easy-to-learn interface enables the employees to fulfill their tasks with maximum efficiency. Combined with other products of Open Text, Livelink ECM – Imaging: Viewers and DesktopLink seamlessly integrates all your business documents within your IT system. Whether using SAP, Siebel, IXOS-eCONtext for Applications, Livelink ECM – Production Document Management or an application developed in-house, from now on your employees will have instant access to all the documents they need in the proper business context.

1.2 About this document This document is the “Getting started” for Livelink ECM – Imaging: Viewers and DesktopLink.

• “What's new?” on page 10 tells you what is new or has changed in this new Livelink ECM – Imaging: Viewers and DesktopLink version 9.5.

• “GUIs and documentation” on page 13 gives you a short introduction on how to retrieve the various manuals of Livelink ECM – Imaging: Viewers and DesktopLink.

• “Software dependencies” on page 17 lists the hardware and software requirements and deals with the cooperation of the various existing software versions and the items which you should observe to avoid problems.

In the “Known restrictions” on page 27, each entry has an internal reference number (Reference 39941, for example). This number refers to an internal information system and allows Open Text/IXOS to provide you with even faster high quality support.

1.3 Contact information Open Text Online is a single point of access for the product information provided by Open Text. Depending on your role, you have access to different scopes of information (see below for details).

Chapter 1 Introduction

6 Release Notes CLVW090500-RN-EN-14

You can access Open Text Online via the Internet at http://online.opentext.com/ or the support sites at http://support.opentext.com/.

The following information and support sources can be accessed through Open Text Online:

Knowledge Center Open Text's corporate extranet and primary site for technical support. It is the official source for:

• Open Text products and modules.

• Documentation for Open Text products.

• Patches for Open Text products.

The following role-specific information is available:

Partners

• Information on the Open Text Partner Program.

• Programs and support for registered partners.

Business Users

• Tips, help files, and further information from Open Text staff and other users in one of the Open Text online communities

Administrators/developers

• Downloads and patches

• Documentation

• Product information

• Discussions

• Product previews

Feedback on documentation

If you have any comments, questions, or suggestions to improve our documentation, contact us by e-mail at [email protected].

1.4 How to find the documentation You can find the product documentation as follows:

• The product ISO image comprises the complete product CD-ROM in one *.iso file. The product ISO image is available in the Open Text Knowledge Center: Select the product family page and then click the Downloads link.

• The documentation of all products and all supported versions is available in the Open Text Knowledge Center. See the Release Notes for details and links. In the Knowledge Center, select the product family page, and then click the Documentation link. In case, the required product belongs to the Livelink ECM –


http://support.opentext.com/

http://online.opentext.com/

1.4 How to find the documentation

CLVW090500-RN-EN-14 Livelink Imaging: Viewer and DesktopLink 9.5.x 7

Enterprise Server family, click the Livelink Module Documentation link and select the product from the list.

Note: You can find the latest information on manuals and online help files for each product in the corresponding Release Notes. This includes the identification codes of the current documentation.

Access to the technical documentation

Most manuals are available in various formats to provide optimum access for you. You can choose between HTML and PDF format (Acrobat Reader).

PDF version If you want to print a complete manual, open the PDF version. The PDF format is also useful to search for certain items in the whole manual.

HTML If you just want to read a manual on screen, open the HTML version. It can be opened directly from the ISO image and is optimized for being read on the screen. You can find the newest versions of Microsoft Internet Explorer and Acrobat Reader on Microsoft (www.microsoft.com) and Adobe (www.adobe.com) Web sites.

Refer to the HTML guide on the ISO image to obtain further information about special configuration issues and how to deal with some of known software bugs.

ISO image directory overview

The following list describes the contents of important folders on the ISO image and where you can find further information. These folders are located on the root level or in the /docu folder. However, the HTML guide /index.htm is a more convenient way to find specific contents.

/index, /guide, /info Files for the HTML guide. The files in /guide help you find a certain manual, whereas the files in /info contain additional information, for example about document types, workarounds for bugs etc.

/manual Contains subfolders with all manuals. See “GUIs and documentation” on page 13 for details.

/tools Additional software tools.

All others For internal purposes only.

www.adobe.com

www.microsoft.com


Chapter 2 Livelink Imaging

2.1 What is Livelink Imaging? Livelink Imaging consists of the following components:

• Livelink Archive Windows Viewer: The Livelink ECM – Imaging: Windows Viewer displays archived documents on the user's workstation. It also provides functions for attaching notes and annotations and for printing and checking the authenticity of documents. It also enables the standard TWAIN interface to scan and immediately archive individual documents.

• Livelink Archive Web Viewer: Basic idea of a pure HTML Viewer is that Java Viewer running on a server and renders the document to PNG. The HTML Viewer offers a web page that includes the PNG and enables the user to control the navigation inside a document. Thus it is a viewer based on pure HTML and no installation is needed on client side.

• Livelink Archive Java Viewer: Livelink ECM – Imaging: Java Viewer is an applet that can be used for displaying and printing documents in Web-based scenarios and appending comments to these documents. The program is installed on a Web server and is automatically loaded on your computer when you click on a link to open a document.

• Livelink DesktopLink: You can use Livelink ECM – Imaging: DesktopLink to archive your own files quickly and easily from your workstation. You can also search for previously archived documents. To do this, Livelink ECM – Imaging: DesktopLink uses the ODMA interface (Open Document Management API) integrated in the Systems based on Livelink Enterprise Archive. You can select whether you want to archive the file in its original format or in TIFF or PDF format.

Viewers are used in various products which provide the interface for the end user. Some client components are installed on almost every user's desktop using the following products:

• Livelink for SAP® Solutions

• Livelink for Production Document Management

• Livelink BPM Server

• IXOS-eCONtext for Applications



• IXOS for Siebel

• Livelink ECM – Enterprise Server

2.2 Delivery information Livelink ECM – Imaging: Viewers and DesktopLink is delivered as two ISO images in the Open Text Knowledge Center. Delivery includes the Release Notes. You can download the ISO images here: https://knowledge.opentext.com/knowledge/llisapi.dll/fetch/2001/3539520/14258745/13060214/customview%2Ehtml?func=ll&objId=13060214&objAction=browse&sort=name&viewType=1

Software ISO image The software ISO image is located in the Livelink Imaging - Viewers and DesktopLink folder. It contains Livelink ECM – Imaging: Viewers and DesktopLink with the corresponding documentation.

Language ISO image The language ISO image is located in the Livelink Imaging - Viewers and DesktopLink Language Extenders folder. It contains the language packages for Livelink ECM – Imaging: Viewers and DesktopLink, and the localized documentation.

Note: The language ISO image contains the complete installation for Livelink Archive Java Viewer and Livelink Archive Web Viewer in all available languages. You can install Livelink Archive Java Viewer and Livelink Archive Web Viewer from the language ISO image.

Release Notes Release Notes are delivered with every Open Text product. They describe in detail the hardware supported by the product or package and whatever changes or important dependencies should be known. They also describe where to find documentation and further information about the products. The latest version of the Release Notes is available in the Expert Service Center (https://esc.ixos.com/1109932541-430).

2.3 What's new? As IXOS is now part of the Open Text Group, all products have been or will be rebranded to become part of the Livelink family of products. You can find an overview of the new product names (and their corresponding names in the IXOS 6 suite) in the ESC at https://esc.ixos.com/1129536386-167.

2.3.1 What's new in version 9.5.2 • PDF annotation conversion to IXOS annotations.

• Livelink Archive Java Viewer supports the server-side search (Livelink ECM - Archive Server).

https://esc.ixos.com/1129536386-167


https://knowledge.opentext.com/knowledge/llisapi.dll/fetch/2001/3539520/14258745/13060214/customview%2Ehtml?func=ll&objId=13060214&objAction=browse&sort=name&viewType=1



2.3 What's new?


• Livelink Archive Windows Viewer supports Microsoft .NET 2.0.

2.3.2 What's new in version 9.5.1 • Windows Viewer: Integration into Enterprise Server

• Support of annotations and notes on PDF, TIFF and JPEG documents without the need for the Archive Server. Advanced PDF support requires Imaging PDF Extensions 9.5.1

• Windows Viewer: Reintroduction of OLE annotations

• Windows Viewer: Support of Imaging PDF Extensions 9.5.1

• Windows Viewer: Preserving settings - Zoom and position

• Bug fixes described in the patches VU095-002, VU095-004 and VU095-005 (see ESC (https://esc.ixos.com/1090500232-569))

2.3.3 What's new in version 9.5.0

2.3.3.1 Livelink Archive Windows Viewer • Support of PDF document format

• Renditions to PDF

• Automatic recognition of correct black color on B&W TIFFs

• Comfortable stamp configuration

2.3.3.2 Livelink Archive Java Viewer • Automatic recognition of correct black color on B&W TIFFs

• Save locally

• Printing XML notes

• Show notes and annotations immediately

• Extended status bar

• Annotations on ALF

• Displaying of stamp annotations

• Support of Cache Servers

• MAC OS application discontinued

2.3.3.3 Livelink Archive Web Viewer The Web Viewer is used to allow viewing of documents by users who have less than optimal computer configurations. This service saves valuable time and money when




implemented within corporate networks comprised of diverse hardware and software.

2.4 GUIs and documentation


2.4 GUIs and documentation The following section gives you an overview of GUIs and manuals that are available for the Livelink Imaging: Viewers and DesktopLink and in which languages they are available.

If you have any comments, questions, or suggestions to improve our documentation, contact us by e-mail at [email protected].

2.4.1 GUI and Online Help languages

Component en1 de1 ja1 fr1 es1 pt1 cs1

Livelink Archive Windows Viewer G, O G, O G, O G, O G, O G, O G, O

Livelink Archive Web Viewer G, O G, O G, O G, O G, O G, O G, O

Livelink Archive Java Viewer G, O G, O G, O G, O G, O G, O G, O

Livelink DesktopLink G, O G, O G, O G, O G, O G, O G, O

Livelink Imaging Configuration G, O

Livelink Imaging Clients Installation G

Common Components G, O G, O G, O G, O G, O G, O G, O

Livelink Ixtractor G, O G, O

Notes: 1. G=GUI, O=Online Help

Note: For version 9.5.1. GUIs are updated for all languages. Online Help is updated for EN and DE only.




2.4.2 Manuals Open Text recommends that you use the HTML navigator guide provided on the ISO image to find the desired document. Alternatively, you may find the documents in the file system.

The manuals for the Livelink Imaging: Viewers and DesktopLink are located in the directories <ISO image>:/manual/<language>/<manual>.

The names of the <language> folders use the long English language designation instead of the two-letter form in the table below. <manual> refers to the code number of the manual, e.g. the guide CL95-UVW-EN is located in cl-uvw.

Document Title Version Number

EN DE JA ES PT FR CS

Installation and Administration Guide1

CL95-IVW-EN-2

X

Livelink Archive Windows Viewer User Guide CL95-UVW-XX

X X X X X X X

Livelink DesktopLink User Guide CL95-UDL-XX

X X X X X X X

Livelink Archive Java Viewer User Guide CL95-UJA-XX

X X X X X X X

Livelink Imaging ODMA Program-ming Guide CL95-POD-EN

X

Livelink Archive Windows Viewer and Livelink DesktopLink Configu-ration Parameters2

CL95-RCP-EN

X3

Supplement for minor versions 9.5.x C090501-SVW-EN-1

X

Notes: 1. The former Administration Guide does no longer exist. The new Installation and Administration

Guide now contains the troubleshooting information, and the configuration of Java Viewer and Web Viewer.

2. The Configuration Parameters Guide explains the usage of the Livelink Imaging Configuration tool and the configuration settings for Windows Viewer and DesktopLink.

3. In HTML and CHM format only.

2.4 GUIs and documentation


2.4.3 Errata Addition to Livelink DesktopLink - User Guide (CL-UDL): Supporting local TIFF conversion on Vista (32 bit) systems in SAP scenarios

Patch VU095-042 (or higher) makes it possible to convert documents to TIFF on Vista operating systems (32 bit) in SAP scenarios. Therefore, patch VU095-042 introduces a new printer driver IXOS TIFF Vista Converter for SAP to enable printing and archiving to SAP on Vista systems.

In Section 4.6 "Print option, Conversion to TIFF or PDF format" in Livelink DesktopLink - User Guide (CL-UDL), the following entry must be added to step 3 of the Procedure:

IXOS TIFF Vista Converter for SAP To archive the document in TIFF format and index it in SAP applications (for Vista systems).

IXOS TIFF Vista Converter For Application To archive the document in TIFF format and index it in IXOS-eCONtext for Applications (for Vista systems).

IXOS TIFF Vista Converter To archive the document in TIFF format (for Vista systems).

Known Issues

• The solution introduces one additional dialog. At this point of time, this new dialog is available in English only, not in the localized languages. The local-ized version (with all supported languages) will be available in the next local-ization patches.


Chapter 3 Software dependencies

Livelink ECM – Imaging: Viewers and DesktopLink 9.5 is released for new installations and upgrades from version 5.1 and 6.x.

The Livelink ECM – Imaging: Viewers and DesktopLink Release Notes are updated continually. The latest version for 9.5 and further technical information is available from the Expert Service Center at http://esc.ixos.com.

Notes:

• Only the products and versions specified in the Release Notes are supported. Other versions have not been tested and are therefore not officially supported for this version. The Release Notes contain the definitive list of supported versions. Any other versions mentioned in the product documentation are superseded by the versions specified in the Release Notes.

• If no service pack, maintenance level, patch level or similar is explicitly mentioned for a specific software version, Open Text supports each service pack, maintenance level, and patch level released for a third-party product version, unless explicitly stated otherwise. If details of a specific service pack, patch and maintenance level etc. are given, this one and all subsequent ones are supported.

3.1 Supported platforms, browsers and protocols Note that there are three different viewer clients:

• Livelink Archive Windows Viewer: An application for Windows, which is installed on the client computer.

• Livelink Archive Web Viewer: Server based retrieval solution. Thin client that requires no installation on client side.

• Livelink Archive Java Viewer: An applet for Web access under Windows and Mac OS, which is installed on a Web server.

Virtual infrastructure management software, e.g. Vmware, is not supported.

http://esc.ixos.com/



3.1.1 Windows Viewer and DesktopLink Windows Viewer supports following operating systems and browsers:

Com-ponent

Windows operating system Browser

Windows Vista

Windows XP Profes-sional SP1 and SP21

Windows 2000 Profes-sional SP4

Windows 2000 Terminal Services2, 3,

Windows Server 2003 Terminal Ser-

vices3

Windows 2008 Server (Long Horn) with Terminal Ser-

vice activated4, 5

Internet Explorer 6.x

Livelink Archive Win-dows Viewer

X6 X X X X

Livelink Desk-topLink7

X X X X X

Livelink Imaging Configu-ration

X X X X

Notes: 1. We recommend using SP2. 2. Windows Server 2000 SP4 is required 3. Citrix is an Add-On to Windows Terminal Services. The Windows Terminal Services version

must be supported by Open Text. Citrix must fit to the used Windows Terminal Services version.

4. DocuLink, GOS scenarios and viewing archived documents from SAP GUI in Windows Viewer does not work on Windows 2008.

5. IXOS printer drivers will not be installed on Windows 2008. Hence, TIFF conversion cannot be used on Windows 2008.

6. To run Windows Viewer in Internet Explorer 7.x, patch VU095–024 or later is mandatory. 7. For supported platforms and restrictions for TIFF/PDF conversion, see ESC entry:

https://esc.ixos.com/0985939139-860.

Microsoft Office Livelink DesktopLink supports Microsoft Office 2000, 2003, XP and 2007. TIFF and PDF conversion requires the Microsoft Office applications to be installed. Reference 36295

Proxy Windows Viewer and Java Viewer support ISA 2004 and Apache mod_proxy with HTTP/1.1 protocol. HTTP/1.0 is not supported in general.


3.1 Supported platforms, browsers and protocols


See “Document formats” on page 20 for the supported document formats.

Advanced PDF support requires Imaging PDF Extensions 9.5.1

Annotation and watermark support on PDF documents:

• The solution based on plugins in Adobe Acrobat has been discontinued.

• The new solution is based on Livelink Imaging PDF Extensions.

• An automatic conversion from Adobe annotations to Livelink annotations is provided. However, a 1:1 mapping is not always possible.

3.1.1.1 Livelink Imaging PDF Extensions What are Livelink Imaging PDF Extensions? Livelink Imaging PDF Extensions are an optional and separately to license component for advanced PDF support in Livelink Windows Viewer. If you are interested in using the Livelink Imaging PDF Extensions functionality contact your account manager.

Benefit of the Livelink Imaging PDF Extensions:

• Render document to PDF and save locally

• Render document to PDF and send via e-mail

• Annotation support on PDF documents

These PDF functionalities do not require the Livelink Imaging PDF Extensions license:

• View, Print, Send PDF Documents

• View, Print, Send PDF Documents (with form overlay)

Usage of watermarks and display of annotations on PDF documents require Livelink Imaging PDF Extensions.

3.1.2 Web Viewer The Web Viewer supports Java 1.4.2 and higher, Sun JDK 1.4.2 and Servlet container with support of Servlet 2.4/JSP 2.0. Recommendation: Use latest release of Tomcat 5.0.

Integration of Web Viewer into Enterprise Server is currently NOT supported.

3.1.3 Java Viewer Java Viewer supports following operating systems and browsers:

Important

Open Text strongly advises to use the recommended versions listed below.



Browser Operating system Java ver-sion1

Recommended Java version

Internet Explorer 6.x and 7 Windows 2000, XP and Vista

1.4.2 and 1.52

1.53

Safari 1.2.4 or newer Mac OS X version 10.3.6 or higher

1.4.2 latest 1.4.2

Mozilla 1.6 or newer Windows 2000, XP and Vista

1.4.2 and 1.52

1.53

Mozilla 1.6 or newer SuSE Linux 9.0 1.4.2 and 1.52

1.53

Notes: 1. Java version 1.5 is the same as version 5.0 as of new naming conventions. 2. With patch VU095-031, Java version 1.6 is supported. 3. With patch VU095-031, Java version 1.6 is recommended.

Integration of Java Viewer into Enterprise Server is currently NOT supported.

3.1.4 Supported SAP GUI versions For supported SAP server and SAP GUI versions, see the Release Notes of Livelink for SAP® Solutions.

3.1.5 Protocols and security Communication

protocol Windows Viewer (no matter which version it is) must use HTTP protocol for communication with Livelink Enterprise Archive and SAP GUI.

SSL (Secure Socket Layer)

communication

SSL is not supported by SAP R/3 version 4.6. SSL should be activated only if the encryption of network traffic is explicitly desired, as it decreases the performance of the Livelink Enterprise Archive Server.

SecKeys SecKeys and IX_HTTP1 protocol is only supported with Internet Explorer 6.0 and higher.

3.2 Document formats Viewers support these document formats: W: archive and read, R: read (view) only

Compression Livelink Ar-chive Windows

Viewer

Livelink Ar-chive Web

Viewer

Livelink Ar-chive Java

Viewer

G3.1 W R R

G3.2 W R R

NCI TIFF

G4.0 W R R

3.3 Compatibility with other Livelink products


Compression Livelink Ar-chive Windows

Viewer

Livelink Ar-chive Web

Viewer

Livelink Ar-chive Java

Viewer

JPEG (colored TIFF)

W R R

LZW R

JPEG/JFIF

W R R

JPEG2000 W R

ALF R R R

ASCII R R R

CI

OTF R R R

PDF R

Forms Management

Forms Management supports these formats for documents: OTF, TIFF G3, TIFF G4, ASCII, PDF, JPEG, JPEG2000 Java Viewer and WebViewer support forms management only for OTF and ASCII documents.

Forms Management supports these formats for forms: TIFF G3, TIFF G4, JPEG

3.3 Compatibility with other Livelink products For a list of Livelink product versions supported by Livelink Imaging: Viewers and DesktopLink 9.5, see the Products Compatibility Matrix in the ESC entry: https://esc.ixos.com/1040043376-722.

For information and restrictions concerning other products see the corresponding Release Notes in the ESC.



Chapter 4 Installation and upgrade

4.1 Hardware requirements Windows Viewer / DesktopLink

Microsoft's requirements for the operating system are also adequate for Windows Viewer components.

Windows operating systems can only be used with Intel compatible processors.

For large images (B/W images larger than DIN A1 with 600 dpi, up to 10 times the size of a DIN A0 document (11.88 m x 8.40 m) with 600 dpi), the following requirements have to be fulfilled:

• 1 GHz processor

• 512 MB RAM or more depending on image size

• Graphic card with 8 MB RAM

• Fast network connection with 100 Mbit is recommended.

Livelink Archive Web Viewer For Web Viewer server we recommend at least Pentium III 1 GHz processor, 1 GB RAM and 40 GB hard disk.

Livelink Archive Java Viewer

Windows Pentium 500 MHz with 128 MB RAM Pentium 1GHz with 512 MB RAM for large documents

MAC OS X PowerPC G3/500 or newer with 256 MB RAM

4.2 Installation Many Windows Viewer on one

workstation

All Livelink Imaging components on one PC must be of the same version. For installation with the IXOS-eCONtext for Applications Client, refer to the Products Compatibility Matrix for version compatibilities: https://esc.ixos.com/1040043376-722.



Chapter 4 Installation and upgrade


Administration Server (ADMS)

compatibility

The compatibility table with patch information is available in the ESC entry: https://esc.ixos.com/1084538687-996.

Central software distribution

Supported central software distribution tools are Microsoft Systems Management Server (SMS), ON Command CCM (CCM) and ActiveDirectory IntelliMirror. For further information, see Livelink Imaging: Viewers and DesktopLink - Installation and Administration (CL-IVW).

install.ini file Due to increased security enforced by the IntelliMirror deployment infrastructure the following features of the silent installation cannot be used: • The “AddProject” section in install.ini file to execute additional applications

after the installation.

• When installing the “Save to SAP” scenario the saplogon.ini file will not be modified with values specified in the install.ini.

Microsoft Installer

The installation of Windows Viewer and DesktopLink requires Microsoft Installer version 2.0. The upgrade is automated on Windows platforms. Download the Windows Installer upgrade package from the Microsoft Web site or use the one provided on the Livelink Imaging: Viewers and DesktopLink ISO image: <ISO image>:/ScPL/instmsiw.exe.

Microsoft .NET Framework

The installation requires Microsoft .NET Framework version 1.1. The redistributable runtime is provided on the Livelink Imaging: Viewers and DesktopLink ISO image.

Installation on Terminal Server

To install Windows Viewer and DesktopLink on a Terminal Server, it is necessary to switch the Terminal Server Mode to Application Mode. Installing in Remote Administration Mode is not supported. Refer to the Microsoft documentation how to switch the Terminal Server Mode. IXOS-eCONtext for Applications version 5.0 cannot be installed after installation of the Livelink Imaging Clients version 9.5.

It is not possible to install Livelink Imaging: Viewers and DesktopLink 9.5 on a computer where IXOS ECR Integrator with Convera or the Livelink Enterprise Archive Cache Server is installed.

Installation of DesktopLink

If you select the component DesktopLink without any subfeature during the first installation and then you add any DesktopLink subfeature (e.g. Save to SAP) later (Modify mode), the installed scenario will not be registered correctly. Workaround: After an installation in Modify mode, run the installation again in Repair mode. Reference 45333

Installation of Web Viewer

Installation of Web Viewer on an Application Server: Copy the two war files into the deployment directory of the Application Server.

4.3 Upgrades An upgrade with a conversion of settings is only possible for Windows Viewer version 5.1 and 6.x.


4.3 Upgrades


An upgrade from IXOS Clients version 5.1 to Livelink Imaging: Viewers and DesktopLink version 9.5 is possible without uninstalling IXOS-eCONtext for Applications 5.1.


Chapter 5 Known restrictions

Note: Restrictions on behalf of non-Open Text products are not listed here. See the respective Release Notes for those products for further information.

5.1 Windows Viewer Printing options Shrink to Printable Area and Auto Rotate and Center

Patch VU095-046 introduces new printing options Shrink to Printable Area and Auto Rotate and Center for PDF documents. These printing options are only available in English language at present. These options will be available for other languages with the next localization patch.

If Shrink to Printable Area or Auto Rotate and Center options are selected for PDFs with a non-standard page size, then water marks are not displayed correctly in the print preview.

Special language specific characters in PDF documents PDF documents are displayed directly in the Windows Viewer, not in the Adobe Reader. If there are special characters, like Czech, in a PDF document, it is not displayed properly in the standard configuration of the Windows Viewer.

Solution: Adobe provides special font sets that enable the standard Adobe Reader to display PDF documents with special characters, correctly. To make the Windows Viewer display these files, copy the font set files from Adobe to the <Installation directory>\IXOS\bin\Fonts folder, overwriting present files. Reference 204523

Embedded and standalone mode A simultaneous use of the Windows Viewer in embedded and standalone mode is not supported.

Encrypted PDF documents Encrypted PDF documents cannot be displayed.

Signed PDF documents Signed PDF documents can be displayed, but their signature cannot be displayed.



Document cannot be viewed with special characters in component names The UTF-8 encoded non-ASCII characters cannot be used in the component names. However both ISO-8859-1 and ISO-8859-2 encodings are supported.

Windows Viewer scanning and Citrix The scanning functionality with the Desktop Scan is not supported in a Windows Terminal Services/Citrix environment.

Parallel usage of Windows Viewer version 9.5 and previous Windows Viewer versions

The installation of Patch VU095-012 is necessary in order to be able to send documents as a reference that is compatible with the Windows Viewer version 5.1. Alternatively the problem disappears if 9.5.2 version is installed.

PDF annotations that have been converted by Windows Viewer version 9.5 cannot be viewed with previous Windows Viewer versions unless following Registry key is set to 1: HKEY_CURRENT_USER\Software\IXOS\IXOS_ARCHIVE\Prodile\<profile>\Viewer\Display PDF\SaveConvertedAnnotations

Japanese watermarks Windows Viewer displays Japanese/UNICODE watermark only from ECR Server 6.0D with patch CR60-20. Reference 203769

Remote Standby scenario is not supported for ECR Context Servers Windows Viewer and Java Viewer can not be used in Remote Standby scenarios where ECR Context Server is used. For scenarios with 5.x archive servers and Livelink Enterprise Archive 9.5 Remote Standby is supported.

Viewer ignores the PDF document flags “content copy and extraction” PDF documents can be displayed and the content can be copied out of the document.

Viewer cannot print the watermark when the full color JPEG is used as a form The form is not transparent and covers the first layer (watermark). This problem does not occur for TIFF forms.

JPEG image inside PDF documents Assuming a PDF document contains a JPEG image, then this image overlays both form and watermark. The output is correct neither on PCL nor on PS printer. In the contrary both watermark and form are correctly printed for JPEG documents (on PCL printers only). PS does not support transparent JPEG at all.

Printing and copying restriction to PDF documents

• It is not possible to print a rectangular selection of a PDF page.

• It is not possible to print tiles. This functionality is not available for PDF documents in this release.

• It is not possible to copy a rectangular area of a PDF page to clipboard.

5.1 Windows Viewer


Windows Viewer and Livelink BPM Server You can configure Livelink BPM Server to display documents with the Windows Viewer. If BPM is configured to use the file system as DMS (basic configuration), and uses an SSL connection to the BPM Web Client, then the Windows Viewer cannot display documents. Reference 44752

Annotations A maximum of 1000 annotations per document is supported.

Displaying huge images in thumbnail view Due to high memory requirements, thumbnail views for huge images might remain empty.

Embedded Windows Viewer For restrictions on embedded viewers, see the ESC entry: https://esc.ixos.com/0983872443-507.

Watermarks for PDF and ALF documents To print ALF documents with transparent watermarks, set black and white print mode in Settings-Printlists-Advanced.

For PDF and ALF documents, the watermark text hides the form overlay (not the PDF or ALF text itself). Set transparency for watermarks to 1 (in Profile/<Profile>/Viewer/Annotations/Watermark/WaterMarkTransparent) to avoid this.

Unicode support Supported Unicode documents are plain text documents in UTF-8 or UCS-2 (BE and LE) encoding.

Notes editor and notes format XML You should not mix traditional notes and XML notes in one document. Only switch to XML notes when all clients support them (version 4.2 or higher).

Notes editor and IXOS ECR Server version 6.0 In the Print dialog of the notes editor, you can select the number of copies to print. Because of a bug in the .NET framework, the notes editor prints only one copy regardless of the number of copies selected. Reference 36218

Terminal Server The Windows Viewer does not work if a user is logged on twice to one Terminal Server with the same user name.

Displaying JPEG and PDF documents with MS Internet Explorer The default settings must be changed in order to use the Windows Viewer to display JPEG and PDF documents in the Microsoft Internet Explorer when using ArchiveLink 4.5. For customizing and restrictions, see the ESC entry: https://esc.ixos.com/0959262195-227.





Viewing document components To start the appropriate viewing application automatically for different document components with an HTTP connection, make an entry in the client Registry (HKCR/MIME/Database/Content Type) for the content type of the document component.

Pagelists for MTA documents It is not recommended to use pagelists for MTA documents.

Copy and Paste to MS Word 2003 from Windows Viewer The object in the clipboard is inserted into MS Word 2003, but the Windows Viewer window disappears and the process alviewer.exe is still running. The cause is the different behaviour of MS Word 2003. Reference 202544

Converted PDF annotation into IXOS annotations PDF annotations converted to IXOS format may be displayed in wrong position for PDF documents with active tag initial page rotation.

Viewing multiple JPEG documents from command line This limitation applies when Windows Viewer is started in a command prompt. The command line arguments containing more than one filename that contains capital letters in file extension cannot be correctly processed. This restriction applies only to JPEGs and JPEG2000 documents.

5.2 Java Viewer

5.2.1 General known restrictions JPEG2000

JPEG2000 format is not supported.

Document cannot be viewed with special characters in component names The patch VU095-010 or VU095-011 must be installed assuming the non-ASCII characters that are UTF-8 encoded and used in technical component names. The parameter vu_ContextServerCharSet=UTF-8 activates the UTF-8 support for component names. The solution is integrated in 9.5.2 as well.

Printing ALF without pagelist When all pages are selected to be printed, all pages are printed. Otherwise only the current page is printed.

Scrolling by scrollbars in long pages with ALF without pagelist In an ALF with long pages the scrollbar can be used only to roughly locate the beginning of the page. To scroll inside the page Page Up/Down and arrow keys have to be used. Reference 203886

Java Viewer used as embedded applet For restrictions, see the ESC entry: https://esc.ixos.com/1051612919-297.


5.2 Java Viewer


Archiving scenarios Archiving scenarios are not supported.

DesktopScan The DesktopScan feature is not supported.

HTTP The use of special characters (such as German “Umlauts”) in the names of components is not supported, as these characters cause problems when viewing documents via an HTTP interface.

Maximum lines per page is not respected when creating ASCII pagelist Using very long lines (number of characters > 1000) with line wrapping in ASCII documents might lead to an incomplete display of characters. Reference 43156

Opening fax document is not possible with proxy/SSL and Java 1.4 from Sun An incomplete SSL certificate might cause problems in SSL mode (Java 1.4.0). Workaround is to use newer version of Java or to use full certificate. The name of the certificate issuer must be the same as the name of the computer, as required by the Mac implementation of the SSL library. Reference 43159

Watermarks Alpha blending for background and font colors are ignored in the printout. Colored areas in text documents (ASCII and OTF) hide the watermark.

Large fonts and complex (long) watermarks can cause performance problems when printing. Reference 43660

PDF documents The Java Viewer does not display PDF documents inline but calls Adobe Acrobat Reader (or Adobe Exchange Viewer) to display and print PDF documents. To handle PDF documents with Livelink Forms Management properly, install the Windows Viewer.

Internet Explorer

• Opened Java Console may cause Java performance problems when running the Java Viewer.

• Printing on Java 1.4.1 and 1.4.2 (using the printing DLL vu_WinPrintUseDll=true, used by default) and reloading the Java Viewer start HTML page in the Internet Explorer using Reload, the printing DLL becomes unusable. Java Viewer cannot print using the DLL and switches to pure Java printing (as with vu_WinPrintUseDll=false). Reference 42861



5.2.2 Known restrictions for Macintosh Invoking the online help in Java Viewer does not display the help page (Mac OS X only)

Invoking the online help from a modal dialog in Java Viewer (via Help or F1)does not display the help page. As long as the calling modal dialog remains open, the help page will not be displayed. Only an empty browser page is visible. Close the calling dialog first to display the requested online help page. This is valid for all modal dialogs in Java Viewer that can call an online help page. Reference 202464

Printing of document It is necessary to select the correct paper size (e.g. A4) in the PageSetup dialog before printing. Otherwise the pages are not printed completely. It is necessary to select correct page range in the first print dialog and left the page range as it is in the second. Otherwise some pages are not printed at all. Reference 43155

Watermarks Watermarks are not supported on Mac OS. Reference 43660

5.2.3 Known restrictions on Linux platforms SMB/CIFS clients and Java Viewer hosted by a UNIX file system

The names of folders transferred from Win32 to a UNIX system might have a transliteration problem. Lowercase names become uppercase and vice versa. The problem is often related to the tools used to copy the files from the Win32 file system to the UNIX file system. SMB/CIFS clients have this problem.

Make sure that the path names have not changed after you transfer them between Win32 and the UNIX file system. Rename them if necessary. Names are case-sensitive.

This may also cause the <CR><LF> conversion. Win32 system has a different line end mechanism than UNIX, and SMB/CIFS clients may automatically introduce a line end conversion.

Check the line ends in the ixosjv.pl script after you copy it to the host system. Remove redundant characters if necessary. See also Livelink Imaging: Viewers and DesktopLink - Installation and Administration (CL-IVW) for detailed installation instructions.

Known GUI problems on SuSe Linux platform More than one rotated text annotations cause performance problems in main view redrawing.

Hyperlinks may not be underlined completely.

5.3 Web Viewer


5.3 Web Viewer Document cannot be viewed with special characters in component names

With Context Server versions lower than 9.5 and change of the local character to UTF-8 you have to install Patch VU095-010 (for Java Viewer) or VU095-011 (for Web Viewer). Furthermore change the parameter in the configuration file to vu_ContextServerCharSet=UTF-8. The solution is integrated in 9.5.2 as well.

HTTP The use of special characters (such as German “Umlauts”) in the names of components is not supported, as these characters cause problems when viewing documents via an HTTP interface.

Maximum lines per page is not respected when creating ASCII pagelist Using very long lines (number of characters > 1000) with line wrapping in ASCII documents might lead to an incomplete display of characters. Reference 43156

JVM proxy is not supported It is not supported to use proxy within the JVM (via “-Dhttp.proxyHost” and “-Dhttp.proxyPort” JVM parameters) and setting custom proxy in WebViewer viewer.cfg.

PDF documents PDF documents are supported however the “search” function does not work. The PDF documents are converted to images.

SSL servers with not fully trusted certificates To support SSL servers with not fully trusted certificates, add IxosCrypto.properties file and configure: ixos.sec.crypto.comm.client.unknownServerCert=no_check If IBM JDK is used then also following key should be defined as ixos.sec.crypto.jceProvider=iaik.security.provider.IAIK.The location of IxosCrypto.properties is specified by the Java System property crypto.PropertyFile. In the Tomcats bin/setenv.bat file set JAVA_OPTS=-Dcrypto.PropertyFile=<<PATH to IxosCrypto.properties>>.

Japanese documents To render Japanese documents correctly, it is required that the server operating system itself is using Japanese regional settings and Japanese fonts are installed on the system. On Windows it is also required that the “Language for non-Unicode programs” is also set to use Japanese language.

Remote Standby and Cache Servers are not supported.

Printing is not supported.



5.4 DesktopLink DesktopLink with Windows Vista

With Windows Vista as the operating system, the rendition to PDF via printer drivers is not supported. The rendition to TIFF via printer drivers is only supported for Vista (32 bit), with patch VU095-042 installed.

DesktopLink with 64-bit and Terminal Services platforms The client-side conversion to TIFF is not supported for 64-bit, and Terminal Services platforms.

DesktopLink with Microsoft Excel 2007 With Microsoft Excel 2007, the addin Save to Desktoplink appears twice as menu item.

Files from within web based applications DesktopLink does not work with files from within web based applications, e.g. Sharepoint Portal Server. The current implementation of DesktopLink is designed for files that are stored in a file system and is not designed for use with files that are accessed remotely. The added value of such a functionality is an issue for the Product Management to decide and has been presented as a request.

Example:

If it is attempted to archive files from such a web based application the following messages are reported:

ERROR 2007/03/09 14:38:29:914 IXODMACT.exe:1708\IXODMACT.exe:3356 ida_document_state_empty.cpp,92 MSG18024 Document not found on location http://server/archive/SAP/Document Library/Test1.doc. INFO 2007/03/09 14:38:29:914 IXODMACT.exe:1708\IXODMACT.exe:3356 com_document.cpp,1888 MSG0 info CCOMDocument::CreateLocalContext(Silent: 0, Format: .doc, Location: http://server/archive/SAP/Document Library/Test1.doc: 80044668 USER 2007/03/09 14:38:29:923 WINWORD.EXE:3116\ixodma32.dll:3112 ida_wrapper_document.cpp,97 MSG0 info CXDocumentWrapper::Destruct ERROR 2007/03/09 14:38:29:923 WINWORD.EXE:3116\ixodma32.dll:3112 ida_wrapper_document.cpp,487 MSG0 (D)COM Exception: HRESULT: 80044668 (18024), Description: Dokument konnte an Standort http://server/archive/SAP/Document Library/Test1.doc nicht gefunden werden.USER 2007/03/09 14:38:29:923 WINWORD.EXE:3116\ixodma32.dll:3112 com_main.cpp,2888 MSG0 leave IJavaODMDocMan::NewDoc(): ODM_E_FAIL

Reference 186647

Drag & Drop functionality This function utilizes the Microsoft Windows shell. The Microsoft Windows shell cannot process command lines that exceed a length of 2048 characters. So, selecting too many documents to send or drag & drop results in the error

5.4 DesktopLink


message “Access to the specified device, path, or file is denied”. As a workaround, use the Archive To context menu available in the Windows Explorer. Reference 36111

Livelink BPM Server scenario for DesktopLink It is currently not possible to start a Livelink BPM Server workflow for documents with multiple components: documents with note(s) or annotation(s) and multipage-TIFF image documents (JPEG images). Only single-component documents can be used to activate a workflow. However, notes and annotations can be added to the documents later while the document is processed in the workflow. References 35808, 35813 and 35823

Consult the ESC to get info about available patches for these problems (https://esc.ixos.com/0937573812-774).

Canceling actions initiated via DesktopLink When canceling any actions initiated via DesktopLink, wait for the Livelink Desktop Monitor to delete the pending jobs automatically. This is done after a configurable timeout value (see Livelink Archive Windows Viewer and Livelink DesktopLink - Configuration Parameters (CL-RCP)). Failure to do this might lead to the system being in an inconsistent state.

DesktopLink R/3 transport and Livelink Imaging Clients versions Open Text recommends that the DesktopLink R/3 transports are of the same or higher version than the installed DesktopLink Imaging Clients. If this is not the case, restrictions apply (consult the compatibility matrix). The R/3 transport can be found in the DesktopLink 5.1 (R3 components) or R3Transports directory in the root folder of the Livelink Imaging Clients ISO image.

Note: The transports are stored in the ESC under Patches for DesktopLink version 5.5: https://esc.ixos.com/1058967884-020.

TIFF and PDF conversion and scenario “Print to archive” For detailed information and known restrictions, see the ESC entry: https://esc.ixos.com/0985939139-860.

Open scenario from MS PowerPoint XP and offline work in MS Internet Explorer In offline mode, PowerPoint tries to open the document but shows an error message. After the third attempt the document is opened in PowerPoint. This problem is only relevant if the standard ODMA integration in Microsoft PowerPoint is used, because the default installation provides office add-in integration to Microsoft PowerPoint. Standard ODMA is turned off. Reference 39006

No remote connection to Windows 2000 Terminal Server On a Windows 2000 Terminal Server environment, install all the Windows hot-fixes and the .NET framework 1.1. Otherwise no .NET application (e.g. Windows Viewer, Save to PDMS etc.) works. Reference 44055






Save to PDMS scenario if UMS port is different from default 8080 If UMS port on ECR server is different than 8080, it is necessary to configure this port in the clients Registry: [HKEY_LOCAL_MACHINE\SOFTWARE\IXOS\IXOS_ARCHIVE\Profile\Default\CWin\ArchiveLink\Archive-0] “HTTP port”=“xxxx” where “xxxx” is the port where UMS is available. Also install Server patch CR60-026 for this scenario.

5.5 Imaging Configuration Refreshing the display of configuration values

The Imaging Configuration program might have some problems refreshing the display of configuration values. This is due to the caching capabilities of Internet Explorer, which is used as a control inside the Imaging Configuration. After setting some values, refresh the pane with F5 (or the toolbar button) to ensure the correct values are always displayed.

Tooltips are not shown If you open a search window in the Windows Explorer, the tooltips in Imaging Configuration are not shown anymore. If you close the search window, the tooltips are shown again. Reference 41551