LIVING - Serviced Apartments€¦ · Suwan Park View, a 152-unit serviced residence in Bangkok’s central business district. In March, the group secured the contract to manage the

ASCOTT LIVING June 2003 1

JUNE 2003VOL 3 N1

MITA (P) NO. 301/08/2001ISSN: 0219-6107

LIVINGNEWSLETTER OF THE ASCOTT GROUP

3 Citadines Serviced Residences 4 Somerset Merchant City In Glasgow

6 More Management Contracts 8 Somerset Azabu East In Tokyo

9 Where Success Resides 10 Around The Residences

14 The Ascott Group Directory

Expanding In EuropeFollowing its recent acquisition of 50 per cent stake in the CitadinesEuropean serviced residence chain, Ascott now has servicedapartments across the gateway cities of Europe, Southeast Asia,North Asia and Australasia.

The Ascott Group is today a leading international serviced residencecompany with presence in 37 cities in 15 countries.

These include London, Paris, Brussels, Berlin and Barcelona inEurope; Singapore, Bangkok, Ho Chi Minh City, Jakarta and KualaLumpur in Southeast Asia; Tokyo, Shanghai and Beijing in NorthAsia; and Sydney, Melbourne and Auckland in Australasia.

Citadines’ portfolio comprises over 5,100 serviced apartments inParis and other European cities.

Ascott’s new chief executive officer,Mr Eugene Lai, has extensive experiencein the financial, investment banking,legal and hospitality industries.

Mr Lai was previously a managingdirector of The Carlyle Group, aUS-based global private equity firm. Hewas also a director of Raffles Holdings.

From 1997 to 2001, Mr Lai held varioussenior positions as an investment bankerwith Schroders and Salomon SmithBarney. Prior to this, he was an attorneyand is qualified in New York, England,Singapore and Malaysia.

Mr Lai has a Bachelor’s degree in Law withfirst class honours from The LondonSchool of Economics and Political Science,London University; and a Master’s degreein Law from Harvard University.

Ascott’s previous CEO, Mr Kee Teck Koon,is now CEO of CapitaLand Commercialand CapitaLand Financial, and a directorof Ascott. Mr Cameron Ong, previouslyAscott’s chief operating officer, is now itsdeputy CEO for Operations.

New CEO

(Continued on pg 2)Citadines Paris Louvre in France


Expanding In Europe (...Continued from pg 1)

Mr Lai said that the mid-tierCitadines brand complements thegroup’s The Ascott brand whichserves the luxury serviced residencemarket, and Somerset brand which

serves the upper-tier segment. TheCitadines brand could potentiallybe rolled out to properties beyondEurope, such as in China andAustralia.

The Citadines acquisition expands Ascott’s presence into continental Europe

• Ascott’s presence before Citadines• Citadines’ presence

More AwardsTransparent CompanyAscott was runner-up in the hotel /restaurant category for the MostTransparent Company Awards inSingapore last year.

Organised by the SecuritiesInvestors Association of Singapore,the awards recognise companiesfor their good corporate disclosureand governance practices.

Good ServiceIn Vietnam, Somerset Grand Hanoiwon an award for Best Service in theServiced Apartments category ofThe Guide Awards 2002.

Organised by the VietnamEconomic Times, a monthly newsmagazine, the event in Decemberlast year follows an annual surveyof top performers in the country’shospitality and tourism industries.

The group continues to win awards for its corporate transparency, quality offinancial reporting and customer service.

Annual ReportAscott was first runner-up in the prestigious29th Singapore Annual Report Awards inJanuary.

The group’s 2001 annual report, with thetheme ‘Strengthening Foundations’, triumphedlarger blue-chip companies on the SGXmainboard to clinch the second prize.

The awards recognise good disclosure andeffective communication of financial andcorporate strategy information.

The event is sponsored by the Institute ofCertified Public Accountants of Singapore, Singapore Exchange, SingaporeInstitute of Management, Singapore Institute of Directors, Business Timesand Securities Investors Association of Singapore.

Ascott’s 2000 and 1999 annual reports won certificates of commendation inthe 28th and 27th Singapore Annual Report Awards.

More ChoicesMr Eugene Lai, Ascott’s chiefexecutive officer, said that the group’sexpanded portfolio means moreresidences in more cities for clients tochoose from. Guests would havepeace of mind knowing that theywould have a consistently satisfyingcustomer experience at any Ascottproperty, anywhere in the world.

For Ascott shareholders, a largerglobal footprint means a morepowerful engine for future earningsgrowth. There would also be a morestable earnings base from theregional diversification, and greatercompetitive edge from economies ofscale.

He added that Citadines providesAscott with local knowledge ofthe European market, and anexcellent platform for expansion incontinental Europe.


FRANCE

ParisCitadines Paris AusterlitzCitadines Paris Bastille MaraisCitadines Paris Bastille NationCitadines Paris Didot AlésiaCitadines Paris HaussmannCitadines Paris La DéfenseCitadines Paris Les HallesCitadines Paris LouvreCitadines Paris Maine MontparnasseCitadines Paris MontmartreCitadines Paris Opéra DrouotCitadines Paris Opéra VendômeCitadines Paris Place d’ItalieCitadines Paris Saint-Germain-des-Prés

Citadines Paris Tour EiffelCitadines Paris TrocadéroCitadines Paris Voltaire République

Outside ParisCitadines Aix Forbin, Aix-en-ProvenceCitadines Aix Jas de Bouffan,Aix-en-ProvenceCitadines Bordeaux MériadeckCitadines Cannes CarnotCitadines GaillardCitadines Ferney Voltaire, GenèveCitadines GrenobleCitadines Lille CentreCitadines Lyon Part DieuCitadines Lyon Presqu’îleCitadines Marseille CentreCitadines Marseille Prado CastellaneCitadines Marseille Prado ChanotCitadines Montpellier AntigoneCitadines Montpellier Sainte-OdileCitadines Nice BuffaCitadines Nice FleursCitadines Nice Promenade

Citadines Serviced ResidencesReservations for Citadines properties: (33-1) 4105 7905 Citadines website: www.citadines.com

Citadines Strasbourg KléberCitadines Toulouse Wilson

BELGIUM

BrusselsCitadines Brussels Sainte-CatherineCitadines Brussels Toison d’Or

GERMANY

BerlinCitadines Berlin Olivaer Platz

SPAIN

BarcelonaCitadines Barcelona Ramblas

UNITED KINGDOM

LondonCitadines London BarbicanCitadines London Holborn-Covent GardenCitadines London South KensingtonCitadines London Trafalgar Square

In February 2003, The Ascott Groupacquired 50 per cent interest in theCitadines serviced residence chain.

Citadines Paris Opéra Vendôme Citadines Paris Saint-Germain-des-Prés Citadines Brussels Sainte-Catherine

Citadines Paris Montmartre Citadines London Holborn-Covent Garden Citadines Brussels Toison d’Or


Stunning FacadeMr Ong said that the Somerset Merchant City project received a £500,000grant from the Merchant City Townscape Heritage Initiative, which aims toregenerate the city’s architectural landscape.

Residents at Somerset Merchant City can enjoy the unique experience ofliving in a historic building with stunning baronial facade and the convenienceof modern facilities.

Ranging from designer studio to two-bedroom suites, the apartments areinstalled with high speed Internet access, cable TV, a home entertainmentsystem and fully-equipped kitchen.

The beautiful architecture of Somerset Merchant City

(From left) Ascott’s Dty CEO (Operations) Cameron Ong, CapitaLand’s UK ChairmanSir Alan Cockshaw, Lord Provost of Glasgow Sir Alex Mossan at the grand opening

Modern facilities in a historic building

Ascott opened its first servicedresidence in Scotland, SomersetMerchant City, to the swirlingfanfare of Scottish pipe music.

In the heart of Merchant City, the102-unit serviced residence wasconverted from a historic buildingdesigned by Scottish architect J TRochead in the 1850s. Once hometo the City of Glasgow BankChambers, the property has beenrefurbished, with its architecturaldetails carefully reinstated.

Mr Cameron Ong, Ascott’s deputyCEO (Operations), said: “The city’sthriving business climate will drivedemand for short to medium-termaccommodation. Our researchshows Glasgow’s business andleisure visitors are ready for theserviced residence concept.

“We will provide a supportiveliving environment, and activitiesthat facilitate guests’ businessnetworking, community integrationand family recreation in Glasgow.”

Somerset Merchant City


Serviced ResidencesGlasgow

Somerset Merchant City– 102 units, Albion Street

London

The Ascott Mayfair– 56 units, Mayfair

Somerset Bayswater– 195 units, Bayswater

Somerset Bishopsgate– 48 units, Bishopsgate

Somerset Kensington Gardens– 40 units, Bayswater

Somerset Prince’s Square– 37 units, Notting Hill

Somerset Queen’s Gate Gardens– 108 units, South Kensington

Somerset Roland Gardens– 94 units, South Kensington

Citadines London Barbican– 129 units, Goswell Road

Citadines London Holborn-Covent Garden– 192 units, High Holborn

Citadines London South Kensington– 92 units, Gloucester Road

Ascott in the UK

Citadines London Trafalgar Square– 187 units, Northumberland Avenue

Manchester

Somerset Atrium— 116 units, Princess Street

Corporate Leasing Residences

St Marks– 80 units, Islington, London

Zinc House– 14 units, Farringdon, London

Rave reviews from Glasgow’s business community

The Ascott Mayfair

“Your staff have been perfect,making us feel right at home.

As a resident of over twomonths, I found my every needanswered, from questions ontransportation, restaurants,and good running routes to

day-to-day needs. Mostimportant, were the personaltouches that went well above

the call of duty,such as the birthday card and

congratulatory note.I have passed word to mycompany and hope that,

on future stays in London,I will have the pleasure of

staying in Somerset RolandGardens again.

Congratulations on havingsuch a magnificent team.”

- J Gorelick,Somerset Roland Gardens, London

“As a repeat andlongtime guest, I have to write

to you about two of yourvalued employees.

They are a credit to yourorganisation. They are

knowledgeable, warm, helpful,responsive...”

- H Hurwits, The Ascott Mayfair, London

Guest Views In Glasgow


More Management Contracts

Somerset Suwan Park View - purpose-built for the executive and his family

Somerset Suwan Park View

Operational EfficienciesAscott’s chief corporate and investment officer, Mr Benett Theseira,said: “Our increased size in the three cities will enable us to commandgreater market share and drive operating efficiencies. The managedresidences will also benefit from leveraging Ascott’s global sales andmarketing network, enabling a rapid ramp-up of their occupanciesand providing a strong competitive advantage.”

He added that in Bangkok and Kuala Lumpur, Ascott’s residencescontinue to lead the market in occupancy and rental rates. In Manila,Ascott is today the largest international serviced residence chain.

As part of the group’s Somerset brand of serviced residences, thethree properties will target senior to upper management executives,and project a contemporary and stylish lifestyle.

Mr Theseira added that Ascott’s ‘enriched living experience’programme will be offered to guests at the properties. Theprogramme has set new standards in how serviced residences canprovide business travellers and their families with a nurturing homeand support community.

It features activities that facilitate guests’ business networking,community integration and family recreation in the city.

Somerset Suwan Park ViewIn the heart of Bangkok’s bustling central business district, SomersetSuwan Park View is within walking distance of Ploenchit andChidlom skytrain stations, and the Ploenchit Road shopping belt.

The serviced residence offers stylish one to three-bedroom suites,installed with broadband Internet access, a home entertainmentsystem and fully-equipped kitchen. Facilities for guests include aswimming pool, sauna and fitness centre.

Ascott’s leadership presence in SoutheastAsia has expanded further. The group hassecured three new serviced residencemanagement contracts in Bangkok, KualaLumpur and Manila.

In April, Ascott began managing SomersetSuwan Park View, a 152-unit servicedresidence in Bangkok’s central businessdistrict.

In March, the group secured the contractto manage the 96-unit Somerset BukitCeylon serviced residence in Kuala Lumpur,and acquired 48 apartments in the primeproperty.

In Manila, it bagged the contract to managethe 116-unit Olympia Suites servicedresidence in Makati City.

The portfolio increase is in line with Ascott’sgoal to grow its global presence. The groupis today the largest serviced residenceoperator in the Asia Pacific, with more than13,500 serviced apartments across Europe,Asia and Australasia.


Ascott is managing theproperty for five years, with theoption to renew for anotherfive years.

Somerset Bukit CeylonLocated in Kuala Lumpur’sGolden Triangle, SomersetBukit Ceylon is a five-minutewalk from Lot 10 and Starhillretail malls and the BintangWalk shopping belt. It is alsoclose to the major hotels andoffice buildings along JalanSultan Ismail and the KualaLumpur City Centre.

Part of a mixed-use complex,the serviced residence will openin the second quarter of 2005.

Ascott has acquired 48 of the serviced apartments for RM11.9million (S$5.4 million).

The group will manage the property for five years, with the optionto renew for another five years. It has also secured the contract toprovide pre-opening technical services during the development phase.

Somerset Bukit Ceylon will offer studio to three-bedroom suitesand facilities such as a gym, swimming pool and residents’ lounge.

Somerset Bukit Ceylon

Olympia Suites

Ascott’s Other Properties

In Manila, PhilippinesServiced Residences• Somerset Millennium• Somerset Salcedo

Olympia SuitesThe serviced residence is close to the ManilaStock Exchange, Glorietta and Landmarkshopping malls and hotels in the Makatibusiness district.

Ascott will supervise the upgrading ofOlympia Suites and its relaunch as SomersetOlympia early next year. The group willoperate the residence for five years, with theoption to renew for another five years.

Olympia Suites offers studio suites totwo-bedroom penthouses. Facilities includea swimming pool, restaurants, gym andbusiness centre.

In Bangkok, ThailandServiced Residences• Somerset Lake Point• Somerset Thonglor• Omni Tower

Corporate Leasing• Lake Point Residences

In MalaysiaServiced Residences• The Ascott Kuala Lumpur• Somerset Gateway, Kuching

Corporate Leasing• Suasana Sentral Residences,

Kuala Lumpur

Somerset Thonglor, Bangkok

Somerset Millennium, Makati


Somerset Azabu East In TokyoAscott’s second serviced residence in Tokyo, the79-unit Somerset Azabu East, opened in March.

The property is in the heart of the prestigious Higashi-Azabu district of Minato ward, close to embassies,multinational companies, restaurants and the TokyoTower. The Minato City Hall, public library and touristattractions such as Zojo-ji Temple and Shiba Park arealso in the vicinity.

Units at the residence range from stylish studio to one-bedroom suites with facilities such as a fitness centre,indoor pool and rooftop barbecue terrace.

Somerset RoppongiAscott’s first serviced residence in Tokyo, SomersetRoppongi, opened in July last year. The 64-unit residenceis a five-minute walk from Roppongi subway station onthe Hibiya and Oedo lines.

It is also near subway stations such as Akasaka,Tameike-Sanno and Kamiyacho. Guests can choose fromunits ranging from studios to two-bedroom apartments.

Joint VentureAscott’s presence in Tokyo is part of its joint venturewith Mitsubishi Estate Co Ltd, one of Japan’s largestreal-estate developers. The partnership to own, developand manage serviced residences in the country, combinesAscott’s expertise in managing serviced apartments withMitsubishi Estate’s local knowledge of the propertymarket.

Ascott is also assisting with the management of 200corporate leasing apartments in Green Park Akasaka,Komazawa Garden House, Nakameguro Residence andShochiku Square Residence, as part of the joint venture.

Splendid views of Tokyo Tower from the rooftop terrace of SomersetAzabu East


Where Success Resides

It has also invested more resources in strengtheningits global sales and marketing infrastructure. Itsenhanced web-based marketing platform has enabledsales staff in the various cities to manage multinationalaccounts more proactively.

Positive ResultsEarly successes from the staff rally include higher scores

in most of the properties’customer satisfaction andservice audits, and moreguest referrals.

In Shanghai, 91 per centof guests indicated they‘are very likely to stay inthe future’ in the group’sresidences. In Singapore,customers’ ‘excellent stay’ratings doubled in the threemonths following the rally.

The ‘Where Success Resides’ campaign in business publications

In Indonesia, staff hand-printtheir promise to ‘wow’ guests

Ascott has launched its ‘Where Success Resides’campaign, to raise the international profile of its brands.

The campaign highlights how Ascott residences provideguests with a living experience with nurturing communitiesand support services that help them succeed in any city,anywhere in the world.

The tagline, ‘Where Success Resides’, ties in with TheAscott Heartware – the group’s philosophy of service fromthe heart and of going the extra mile.

Inspiring StaffIn line with Ascott’s view that its staff are key to deliveringwinning customer experiences, the group launched asix-month staff rally and training in 2002, prior to theexternal brand launch.

Through staff communications sessions and team projects,property managers worked to inspire and guide staff todeliver better the brand promise.

Key to the staff campaign was the customer experiencerally, where each property planned strategies to “wow”their customers and deliver memorable guest experiences.Property teams competed to achieve improved customersatisfaction and exceptional delivery of the brand promise.

“We believe that the consistent delivery of excellentcustomer experiences is the best client retention scheme,”said Mr Cameron Ong, Ascott’s deputy CEO (Operations).

Extending Brand ReachTo boost brand awareness, Ascott has heightened its mediapresence in international publications, and increased salesvisits and web promotions.


Around the Residences

Tea TreatIn Beijing, The Ascott International Ladies’ Club mixed businesswith pleasure at its inaugural meeting at a teahouse in February.After planning the year’s networking events, the ladies enjoyeda tea ceremony demonstration and sampled fine Chinese tea.

Flower Power BondingFor their debut gathering, the Somerset Ladies’ Club at SomersetGrand Citra, Jakarta spent a delightful day chatting overblossoms. After some basic demos on the craft, they deftly createdfloral works worthy of exhibition.

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Kampong JoyAscott’s residents and business associatescelebrated Christmas ‘Kampong-style’(village-style) at The Ascott Singapore.Coconut leaves and sarong-clad staff injectedkampong flavour into the residents’ lounge.Instead of the usual Yuletide fare, guestsenjoyed laksa and ice balls, and masteredkampong sports.

Lunar RiddlesAt the Lantern Festival on the 15th day of theLunar New Year, guests at Ascott’s Shanghairesidences joined in the traditional solving ofriddles hanging from lanterns. Those with theright answers, or most creative solutions, tookhome lantern prizes.


High Life in ShanghaiNetworking in Shanghai is easy if youare part of The Ascott InternationalLadies’ Club. Formed in January thisyear, the club of female residents atAscott properties boasts a host ofactivities to spur and sustainfriendships.

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Sun, Sand, SeaGuests of The Ascott Jakarta and Somerset Grand Citraenjoyed the sun, sand and sea at Pulau Ayer, a popularresort. The agenda for the weekend get-away includedan island exploration trip and sumptuous seafoodbuffet.

The WigglesKids from The Ascott Beijing and Somerset FortuneGarden got to ‘wiggle’ with Henry The Octopus, WagsThe Dog and Dorothy The Dinosaur. The team fromPlayhouse Disney’s The Wiggles TV series stayed at TheAscott Beijing as part of their Asian tour, and decidedto give the kids a day to remember.

Brush With CalligraphyAscott residents in Beijing watchedrenowned calligrapher Wei Ligangbreathe life to the traditional art formas his brush danced with lyrics.Inspired guests wielded the brush,under the master’s guiding hand, atSomerset Fortune Garden.

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Around the Residences (...Continued from pg 11)

Turning HatsTurning heads with eye-catching creations, was the order of theevening for corporate clients and residents of Somerset Grand Hanoiand Somerset West Lake. The ‘fancy hats’ party sprouted manyconversation starters such as for Mr & Mrs Kennedy (inset). Butthe top prize went to Mr John Hickins who produced an entirefamily with handmade headgear. They are joined by GM of SomersetGrand Hanoi and Somerset West Lake Kelvin Ong (centre).

Fresh ViewsOne look at the fresh greens – andresidents from the Singapore propertieswere convinced. They brought back bagsof ‘high-tech’ vegetables and lettuce juicefrom a farm. The trick to the leaves’healthy lustre is hydroponics, which useswater in place of soil.

Fruitful TripMrs Josiak enlisted hubby’s help to get a better feel of the ‘kingof fruits’. The couple were part of a group from The AscottKuala Lumpur who visited the 145 hectare Cerakah TropicalFruit Farm. The residents feasted on durian, mangosteen andpapaya, and brought more home at wholesale prices.

Chinatown CharmMore than 100 residents from the Singaporeproperties joined in the bustle of Chinatownduring the Lunar New Year season. Theybraved the crowds at the wet market and stalls,ablaze with festive decorations and delicacies.And took home bags of ‘auspicious’ food andsouvenirs.

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A nuturing home at SomersetRoppongi

“I had a great experiencestaying in your apartment during

my short trip to Tokyo.The outstanding cleanliness and

neat layout of the apartmentcame as a pleasant surprise.

Not forgetting the ever helpfuland courteous staff.

I will definitely recommendSomerset Roppongi to anyone

planning a trip to Tokyo.”

- Daniel Tan,Somerset Roppongi, Tokyo

Residents Mr & Mrs Atzkern (centre) and theirdaughter with Ascott staff in China

Guest Views

“Very convenient location,good service and the in-houseactivities are very useful for

meeting the other residents.”

- Ms Deckers, The Ascott Beijing

“When I knew that I had anassignment in Malaysia,

I didn’t know what to expect.Now that I’m here with my

wife, we don’t want to leave!The friendliness, initiative,

concern and professionalismof your staff was really

impressive. I was worried mywife would feel lonely, butthanks to the busy scheduleof activities organised by the

residence, she ended upmaking lots of friends here.”

- A Raafat,Somerset Gateway, Kuching

“My two-month stay atSomerset Liang Court wasmemorable and enjoyable.The facilities and services

were excellent. It was truly ahome away from home. Yourstaff made me feel at home,with their professionalism

and personal touch.”

- K B Prabhn,Somerset Liang Court, Singapore

“Almost all the staff know me by name.They know what I like for breakfast and when

I need a car. You don’t get that in hotels.It makes the fact that you’re away from

home a little easier.”

- Maj J Loh, Somerset Millennium, Manila

Long staying residents of Somerset Millennium Makatiand Somerset Salcedo at the ‘Where Success Resides’Launch

“My family and I had a great time at SomersetGrand Shanghai. The service was superb, the

staff were extremely responsible and courteous.The security personnel were always ready

to help with luggage, give directionsto taxi drivers, even shelter guests with

umbrellas when raining.The senior staff went out of their way tomake arrangements with neighbourhoodschools for my children. They even used

their personal contacts to get the best possibleprice for my golf clubs.

The housekeeping staff were immediate intheir response to any problems to the

Internet broadband on my laptop.We would definitely be back.”

- S J Low, Somerset Grand Shanghai

“Your staff were just delightful.Nothing was too much trouble

for them. I asked a staff memberabout trams and he arrived with

maps, timetables and ticketprices. This was after he had

carried our bags to ourapartment. The personal touchesthat your staff displayed in theirservice to us was a pleasure andvery welcoming on a cold andwet Melbourne day. They alsoarranged our transport back tothe airport. Thanks for a great

stay. Our room was spotless andhaving a kitchenette was anadded bonus. We are now

booking for the same conferencenext year and intend to stay here

for a few more days with ourbusiness associates then.”

- P Shannon,Oakford Gordon Place, Melbourne

At home at Somerset Liang Court


The Ascott Group DirectoryReservations for The Ascott, Somerset, Oakford serviced residences& corporate leasing properties: (65) 6272 7272Website: www.the-ascott.com E-mail: [email protected]

SOUTHEAST ASIA TEL:

Singapore The Ascott Singapore 6 Scotts Road, Singapore 228209 (65) 6735 6868Somerset Compass 2 Mount Elizabeth Link, Singapore 227973 (65) 6732 7737Somerset Grand Cairnhill 15 Cairnhill Road, Singapore 229650 (65) 6835 2900Somerset Liang Court 177B River Valley Road, Singapore 179032 (65) 6337 0111Somerset Orchard 160 Orchard Road, #06-01 Orchard Point, Singapore 238842 (65) 6735 0500Char Yong Gardens (Corporate Leasing) 1/3 Hullet Road, Singapore 229157 (65) 6272 7272Portofino (Corporate Leasing) 6 Sarkies Road, Singapore 258126 (65) 6272 7272The Heritage Singapore (Corporate Leasing) Mount Pleasant Road, Singapore (65) 6272 7272

MalaysiaKuala Lumpur The Ascott Kuala Lumpur 9 Jalan Pinang, 50450 Kuala Lumpur, Malaysia (60-3) 2142 6868

Suasana Sentral Residences 2 Jalan Stesen Sentral 5, 50470 Kuala Lumpur, Malaysia (60-3) 2730 2110Kuching Somerset Gateway 9 Jalan Bukit Mata, 93100 Kuching, Sarawak, Malaysia (60-82) 250 958

IndonesiaJakarta The Ascott Jakarta 2 Jalan Kebon Kacang Raya, The Golden Triangle, Jakarta 10230, Indonesia (62-21) 391 6868

Somerset Grand Citra Jalan Prof Dr Satrio Kav 1, Kuningan, Jakarta 12940, Indonesia (62-21) 522 5225Country Woods, Jakarta (Corporate Leasing) Jalan WR Supratman Pondok, Ranji-Rengas Ciputat, (62-21) 740 1245Jakarta 15412, Indonesia

Surabaya Somerset Puri Darmo 17A Jalan Raya Kupang Baru, Surabaya 60189, Indonesia (62-31) 732 6066Somerset Surabaya Jalan Raya Kupang Indah, Surabaya 60189, Indonesia (62-31) 732 8738

ThailandBangkok Somerset Lake Point 41 Sukhumvit Soi 16, Klongtoey, Bangkok 10110, Thailand (66-2) 663 1234

Somerset Thonglor 23 Soi Chaem Chan (Soi Thonglor 20), Sukhumvit 55Klongton Nua, Wattana, Bangkok 10110, Thailand (66-2) 714 9200Omni Tower 69 Sukhumvit Soi 4, Klongtoey Bangkok 10110, Thailand (66-2) 656 8300Lake Point Residences (Corporate Leasing) 41 Sukhumvit Soi 16Klongtoey, Bangkok 10110, Thailand (66-2) 663 1234

The PhilippinesManila Somerset Millennium 104 Aguirre Street, Legaspi Village, Makati City 1229, Philippines (63-2) 888 0505

Somerset Salcedo H V Dela Costa Corner L P Leviste Street, Salcedo Village (63-2) 888 6668Makati City 1227, PhilippinesOlympia Suites (To be rebranded Somerset Olympia) 7912 Makati Avenue, (63-2) 812 1010Makati City 1200, Philippines

VietnamHanoi Somerset Grand Hanoi 49 Hai Ba Trung Street, Hanoi, Vietnam (84-4) 934 2342

Somerset West Lake 254D Thuy Khue Street, Hanoi, Vietnam (84-4) 843 0030Ho Chi Minh City Somerset Chancellor Court 21-23 Nguyen Thi Minh Khai Street, District 1,

Ho Chi Minh City, Vietnam (84-8) 822 9197Somerset Ho Chi Minh City 8A Nguyen Binh Khiem Street, District 1 (84-8) 822 8899Ho Chi Minh City, Vietnam


The Ascott Group DirectoryNORTH ASIA TEL:ChinaBeijing The Ascott Beijing 108B Jian Guo Road, Chaoyang District, Beijing 100022, China (86-10) 6567 8100

Somerset Fortune Garden 46 Liang Ma Qiao Road, Chaoyang District, Beijing 100016, China (86-10) 8451 8888Shanghai The Ascott Pudong 3 Pudong Avenue, Shanghai 200120, China (86-21) 6886 0088

Somerset Grand Shanghai 8 Jinan Road, Luwan District, Shanghai 200021, China (86-21) 6385 6888Somerset Xu Hui 888 Shanxinan Road, Xu Hui District, Shanghai 200031, China (86-21) 6466 0888

Tianjin Somerset Olympic Tower 126 Chengdu Dao, Heping District, Tianjin 300051, China (86-22) 2335 5888

JapanTokyo Somerset Azabu East 1-9-1 Higashi-Azabu, Minato-ku, Tokyo 106-0044, Japan (81-3) 5114 2800

Somerset Roppongi 3-4-31 Roppongi, Minato-ku, Tokyo 106-0032, Japan (81-3) 3568 3939Green Park Akasaka (Corporate Leasing) 5-2-10 Akasaka, Minato-ku, Tokyo 107-6101, Japan (81-3) 5573 8800Komazawa Garden House (Corporate Leasing) 1-2-33 Komazawa, Setagaya-kuTokyo 154-0012, Japan (81-3) 5486 9922Nakameguro Residence (Corporate Leasing) 4-13-41 Nakameguro, Meguro-kuTokyo 153-0061, Japan (81-3) 3714 1131Shochiku Square Residence (Corporate Leasing) 1-13-5 Tsukiji, Chuo-KuTokyo 104-0045, Japan (81-3) 6226 5923

AUSTRALASIAAustraliaHobart Oakford on Salamanca 8 Salamanca Place, Hobart, TAS 7000, Australia (61-3) 6220 6600

Oakford on the Pier Elizabeth Street Pier, Hobart, TAS 7000, Australia (61-3) 6220 6600Melbourne Oakford Gordon Place 24 Little Bourke Street, Melbourne, VIC 3000, Australia (61-3) 9663 2888

Oakford Gordon Towers 43 Lonsdale Street, Melbourne, VIC 3000, Australia (61-3) 9663 3317Oakford on Collins 182 Collins Street, Melbourne, VIC 3000, Australia (61-3) 9639 1811Oakford on Lygon 2-9 Finlay Place, Carlton, VIC 3053, Australia (61-3) 8341 4777Oakford The Mews 9 Balmoral Street, South Yarra, VIC 3141, Australia (61-3) 9823 8888The Ultimate Apartments (Corporate Leasing) Corner of Cromwell Road andSurrey Road North, South Yarra, VIC 3141, Australia (61-3) 9823 8888

Sydney Somerset Hyde Park 281 Elizabeth Street, Sydney, NSW 2000, Australia (61-2) 8263 5000Oakford City West 23-33 Missenden Road, Camperdown, NSW 2050, Australia (61-2) 9557 6100Oakford Darling Harbour 252 Sussex Street, Darling Harbour, NSW 2000, Australia (61-2) 8280 5000Potts Point Apartments (Corporate Leasing) 10 Wylde Street, Potts Point, NSW 2011, Australia (61-2) 9358 4544

New ZealandAuckland The Ascott Metropolis 1 Courthouse Lane, Auckland, New Zealand (64-9) 300 8800

EUROPEThe United KingdomGlasgow Somerset Merchant City 1-19 Albion Street Merchant City, Glasgow G1 1NY Scotland, UK (44-141) 553 4288London The Ascott Mayfair 49 Hill Street, Mayfair, London W1J 5NB, UK (44-20) 7499 6868

Somerset Bishopsgate 196 Bishopsgate, London EC2M 4NR, UK (44-20) 7621 8788Somerset Kensington Gardens 33-36 Prince’s Square, London W2 4NP, UK (44-20) 7908 9188Somerset Prince’s Square 74-76 Prince’s Square, London W2 4NP, UK (44-20) 7313 7888Somerset Queen’s Gate Gardens 54-66 Cromwell Road, South Kensington, London SW7 5DA, UK (44-20) 7969 3555Somerset Roland Gardens 121 Old Brompton Road, South Kensington, London SW7 3RX, UK (44-20) 7341 6800St Marks (Corporate Leasing) 300 City Road, London EC1V 2PW, UK (44-20) 7253 2039Zinc House (Corporate Leasing) 19 – 25 Cowcross Street, London EC1M 6DH, UK (44-20) 7608 9100

Manchester Somerset Atrium 74 Princess Street, Manchester M1 6JD, UK (44-161) 235 2000


The Ascott GroupNo 8 Shenton Way #13-01

Temasek Tower Singapore 068811

Tel: (65) 6220 8222 Fax: (65) 6227 2220

Website: www.the-ascott.com

No part of this publication may be quoted or reproduced without the prior permission of the copyright holders, The Ascott Group. Printed by Ad Graphic Pte Ltd

The Ascott Group is a leading international serviced residence companywith serviced apartments spanning the gateway cities of Europe, Asiaand Australasia.

For Reservations, call tel: (65) 6272 7272. For queries on the newsletter,call the Investor Relations & Corporate Communications departmentat tel: (65) 6586 7232 or email: ir&[email protected]

THE ASCOTTThe Ascott offers elegant living for the distinguished in some of the finest residences in gateway citiesin the Asia Pacific and UK. Located in prime business districts, The Ascott residences provide luxuriouscomfort, discreet service and meticulous attention to detail.

SOMERSETRight in the business hub of major cities, Somerset serviced residences offer a seamless blend of comfort,convenience and stylish living. Savvy executives and their families enjoy modern business amenitiesand good living amid the charming local culture and pulsating city life.

OAKFORD / CITADINESOakford in Australia and Citadines in Europe offer busy executives convenientand comfortable residences in the heart of the city. Designed for their vibrantlifestyles, the residences provide space, privacy and practical amenities to relaxand recharge, yet stay on top of business in the city.

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