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Living With Change:Coping and Stress
Reductionin the Library Workplace
Instructor:
Jean [email protected]
An Infopeople Workshop
Spring 2005
This Workshop Is Brought to You By the Infopeople Project
Infopeople is a federally-funded grant project supported by the California State Library. It provides a wide variety of training to California libraries. Infopeople workshops are offered around the state and are open registration on a first-come, first-served basis.
For a complete list of workshops, and for other information about the Project, go to the Infopeople Web site at infopeople.org.
Where We’re Going
What is Stress and where does it come from?
What is its relation to Change?
Identifying the signs and symptoms of stress
The protective nature of the stress response
Customizing a stress resistance plan
Coping with the stress of change in the library workplace
A Working Definition Of Stress
“The natural response of the body to any demand placed upon it.”
--Hans Selye, M.D., 1946
“Mental, emotional, or physical strain, tension or distress.”
-- Webster’s New Riverside Dictionary
Stress Truths and Myths
Stress is all around us
Stress can be positive or negative
Most people focus on the stress itself, rather than on managing it
A stress-free life is possible and preferable
Only unpleasant situations are stressful
Stress is bad - avoid it at all costs
Change Can Be….
Small, incremental Predictable Positive Productive A small
modification to your life
Taken in stride, managed
Huge, catastrophic Unpredictable Negative Unproductive A devastating
collapse of your world
Continuously stressful
Perception Defines Experience
It’s not the event itself, but how you react to it that causes the feeling of stress.
So, it’s not the change, but your reaction to it that determines how stressed you feel.
Basics of Stress Management
Fight or Flight: Nature’s way of protecting us with an adrenalin dump
Saber tooth tiger and holiday season: examples
Can lead to hypertension and physical breakdown
Best strategy is to focus on what is under your control
Responding To The Stress Of Change
Your body produces physical signals that can tell you that the adrenalin dump has happened.
Your mind produces cognitive signals, which lead to emotional signals, which lead to behavior and interaction.
On-the-job Reactions To Change
Feel attacked and betrayed
Caught off guard, blind-sided
Resistance, anger, frustration, confusion
Presentee-ism – become “retired on the job”
Afraid to take risks, innovate, try new things
Feel victimized due to loss of traditional relationships, familiar structure and predictable patterns on the job
Burnout
Burnout
Burnout is an impairment of motivation to work
- the inability to mobilize enough interest to act
How to recognize if you are approaching burnout?
What to do about it?
look for the warning signs
activate your coping strategy
Phases Of Change
Denial: shock, refusal to recognize the change
Resistance: increased distress, blaming, complaining
Exploration/Consideration: clarify goals, assess resources, look at alternatives, experiment with new possibilities, motivated, hopeful
Commitment/Acceptance: focus on new course of action after a period of growth and adaptation, support others in accepting the change
Navigating The Phases Of Change
Denial
Resistance
Commitment
Exploration
Improving Your Ability To Handle Change
Self-assurance
Personal vision
Choose realistic and flexible goals
Get organized
Proactive perspective
Anticipate changes, plan contingencies
Fine tune problem solving skills
Interpersonal competence
Socially connected
Balance your workload
Self-inventory: what helps you be resilient in times of stress?
Keys To Managing Stress
Reframe the situation with positive Self-talk
Turn trigger thoughts into coping
thoughts
Use assertive communication to create a win-win
Self-talk: Re-framing The Situation
Self-talk is the way you make sense of a situation
Happens automatically, instantaneously
Sets the stage for your emotions and your behavior
Re-framing puts the situation into perspective – seeing with new eyes
The Big Picture
Thoughts lead to emotions, which lead to behaviors
Taking more control of each step is the name of the game
Transform Trigger Thoughts
Into Coping Thoughts Trigger Thoughts
- automatic response to an event
- just the right reason to get upset
- great justification for stonewalling
Coping Thoughts
- reduce stress by changing your perception of the event
- the goal is that this response becomes automatic
Assertive Communication Is Problem-solving Communication
Focused on solutions
The goal is a win-win
Helps you move through stressful interactions while taking care of yourself and others
More of the Big Picture
You own 50% of any relationship and are 100% in control of your own behavior.
Multi-tasking
Is this helpful or detrimental in your library?
Stress Reduction TechniquesThat Work
Something internal:
- deep breathing
- guided imagery
- meditation
- re-framing
- “thought stopping”
- Trigger thoughts to coping thoughts
Something external:
- aerobics, stretching
- running, jogging,
swimming, biking
- lifting weights
- expressive arts
Physical Self-care
Diet: healthy breakfast; low-fat, low-sugar diet; restrict alcohol intake
Rest: daily quiet time; relaxation exercises before bed; get a good night’s sleep
Exercise: 20 minutes of aerobic exercise three times/week; participate in games/sports regularly; walk as much as possible
Recharging: regular time with friends/family; establish personal and professional goals; assess accomplishments
Reactions To Change
People don’t resist change; they resist being changed- habit, have always done it this way….
- uncertainty, anxiety about what will happen
- self-interest, non-aligned goals
- misunderstanding, poor communication
- lack of trust, team not cohesive
- peer pressure
- too little time to adapt
- feeling victimized
How Can I Stop Feeling Like A Victim Of Change?
Responding to Feeling Victimized
Derail your automatic response
Think WIIFM (what’s in it for me?)
Determine the costs and benefits of your reaction
New strategies become automatic through practice
Learning From Past Change
How do predictable changes differ from unpredictable changes?
How can we anticipate and handle each type of change?
A Closer Look at Change in My Library
Clarify what is really over for you, what’s not.
Identify what is lost and what is gained by this change.
Determine if your reaction is based on current losses or old wounds.
Reevaluate what you have and what you want from this change.
Look at the challenge that this change offers.
Look at the opportunities that this change offers.
Discussion
A Closer Look at Change in My Library
Workplace Change in Process
Is there a way to distinguish between current losses and old wounds?
Exploring Other Points Of View
Value of looking at the change through the lenses of others:- management
- colleagues
- library users
Develop new perspectives on the change
Avoid us-them thinking
Coping Strategies Manage your own reactions
Set goals and reward yourself
Build a support system
Reinforce your skills
Manage your time and tasks
Identify and eliminate time wasters
Rationally detach
Exert control and/or influence
Develop An Effective Response to Change
Stay involved and committed
See change as a challenge & an opportunity
Focus on things you can control
Ask for help and support from coworkers, work for a sense of connection to others