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LJUBLJANA CULTURAL TOURISM AS KEY ELEMENT OF STRATEGY OF DEVELOPMENT M. Sc. Petra Stušek managing director Ljubljana Tourism Ljubljana, 11. 4. 2018

LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

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Page 1: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

LJUBLJANACULTURAL TOURISM AS KEY ELEMENT OF STRATEGY OF DEVELOPMENT

M. Sc. Petra Stušekmanaging director Ljubljana Tourism

Ljubljana, 11. 4. 2018

Page 2: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

Cultural Tourist

• Tourist with motive of visitingcultural attractions

• Tourist with other motive butevent though visiting culturalattractions

• Random cultural touristvisiting destination withother motive but visitingcultural attraction

Cultural Tourism

=

Life style

+

Creative Industries

+

Art Tourism

+

Heritage Tourism

CULTURAL TOURISM = CITY TOURISM

Page 3: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and

foreign visitors

STRATEGY OF CULTURAL TOURISM 2017 – 2020

Page 4: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

GOAL 1: to increase share of domestic and foreign tourists who visit Ljubljana for the cultural offer

GOAL 2: to increase share of foreign visitors among the visitors to cultural events, establishments, and institutions

2 STRATEGIC GOALS

Page 5: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

Education and raising quality of offer

Measurement and analysis

DEVELOPMENT MODEL WITH 5 KEY ELEMENTS

Partnership and communication

Development of cultural tourist productsand linking of cultural tourist offer

Marketing of cultural tourist offer

Page 6: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

[email protected]

Wider working group: Cultural institutions (15) Hotels Restaurants Tourist agencies Ljubljana Tourism

Goal: promotion and marketingMeetings: on the project basis

Smaller stakeholder group:Cultural institutions (15)Ljubljana TourismCultural department of the

Municipality of Ljubljana

Goal: the development of cultural tourismMeetings: twice a year

21. PARTNERSHIP AND COMMUNICATION

Page 7: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

Cultural tourist experience ”Moustache Tour”

3 giants from Ljubljana 3 styles of life with moustache

The most famous slovenianarhitect Jože Plečnik

The pioneer of slovenianimpresionism painter Rihard Jakopič

The greatest slovenian writer Ivan Cankar

2. DEVELOPMENT OF CULTURAL PRODUCTS AND LINKING OF CULTURAL TOURIST OFFER

Page 8: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

Ljubljana hosts more than 14.000 events per year

Ljubljana Tourism co-financed 48 projects and more than 1000 open air events in public areas in 2017

Page 9: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY
Page 10: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

Upgrade of Ljubljana tourist card in 2017 with 4 new cultural institutions:

• Plečnik’s house • Museum of Modern Arts • Museum of Illusions • Union Beer Experience Museum

3. MARKETING OF CULTURAL TOURIST OFFER

Page 11: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

Trainings for staff working in Tourist information centres and cultural institusions

4. EDUCATION & RAISING QUALITY OF OFFER

Page 12: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

• Development of the tool for collecting,measuring and analysing data about the numberand origin of foreign tourists in galeries andmuseums in Ljubljana

• Test: December 2017

• Implementation: January 2018

• 8 institutions in the system

• Goal: Targeted promotion

5. MEASUREMENT & ANALYSIS

Page 13: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

14 out of 43 actions planned have already been completed

Improved knowledge sharingand information flow among tourism and cultural stakeholders

Focused performance on foreign markets

2017 RESULTS

Page 14: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

377.954 391.431367.368

393.101425.163

458.527503.295

562.213

655.846

737.456

812.894

0

100.000

200.000

300.000

400.000

500.000

600.000

700.000

800.000

900.000

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

+ 115,1 %

Source: Statistical Office of the Republic of Slovenia

ARRIVALS

Page 15: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

719.934777.247

687.605739.453

794.646856.695

948.7711.021.929

1.186.191

1.334.603

1.486.198

0

200.000

400.000

600.000

800.000

1.000.000

1.200.000

1.400.000

1.600.000

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

+ 106,4 %

Source: Statistical Office of the Republic of Slovenia

OVERNIGHT STAYS

Page 16: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

Source: Statistical Office of the Republic of Slovenia

TOURISTS BY COUNTRY OF ORIGIN

157.972

107.296

97.432

86.362

75.091

55.549

54.300

52.153

49.571

45.469

42.656

40.331

34.53531.342 30.968

Italy

Germny

UK

USA

Other Asian countries

France

Austria

Spain

Croatia

Serbia

China

Netherlands

Israel

Belgium

Page 17: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

Cultural tourism as the keyelement of promoton of Slovenia on foreign markets in 2018 and 2019

Slovenian National Tourist Boardelaborated a 2018-2020 marketing plan for culturaltourism in which Ljubljana has theleading role

FUTURE PLANS

Page 18: LJUBLJANA - European Festivals Association · Ljubljana is a CULTURAL, ART, ADVENTURE and FESTIVAL capital of Slovenia with attractive offer for domestic and foreign visitors STRATEGY

THANK YOU

www.visitljubljana.com