LO710-V46c-En Problem Processing With Quality Notifications

8/22/2019 LO710-V46c-En Problem Processing With Quality Notifications

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LO710 Problem Processing with Quality

Notifications

LO710

Release 630 01.10.2003


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LO710 Problem Processing with Quality Notifications....................................................................................................1

Copyright.......................................................................................................................................................................2

Quality anagement !Q"........................................................................................................................................#

Course Prere$uisites...................................................................................................................................................%

&arget 'roup..............................................................................................................................................................(

Course O)er)iew...........................................................................................................................................................1Course O)er)iew *iagram.........................................................................................................................................2

Course O)er)iew+ ,usiness -cenario........................................................................................................................

Course O)er)iew+ /nit Obecti)es............................................................................................................................#

Course Content...........................................................................................................................................................%

Position of Q...........................................................................................................................................................(

lements of my-P PL Quality anagement.......................................................................................................7

Course O)er)iew+ /nit -ummary..............................................................................................................................3

Problem Processing with Quality Notifications.............................................................................................................1

Problem Processing with Quality Notifications+ /nit Obecti)es.............................................................................2

Course O)er)iew *iagram.........................................................................................................................................

Problem Processing+ ,usiness -cenario....................................................................................................................#

/sing Quality Notifications.......................................................................................................................................%

Continuous Process 4mpro)ement.............................................................................................................................(

Proce5ure for Problem Processing.............................................................................................................................7

6ample+ Customer Complaint..................................................................................................................................3

Problem Processing with Quality Notifications+ /nit -ummary...............................................................................

*efinition an5 -tructure.................................................................................................................................................1

*efinition an5 -tructure+ /nit Obecti)es.................................................................................................................2


*efinition an5 -tructure+ ,usiness -cenario.............................................................................................................#

Notifications in the -P -ystem8 O)er)iew..............................................................................................................%

Notifications in the -P -ystem8 ssociations.........................................................................................................(

Quality Notifications in the Logistics -upply Chain.................................................................................................7

-tructure of a Quality Notification............................................................................................................................3

Contents of a Quality Notification 9 'eneral *ata....................................................................................................

Contents of a Quality Notification 9 Partners..........................................................................................................10

Contents of a Quality Notification 9 Notification 4tem............................................................................................11

Contents of a Quality Notification 9 Cause..............................................................................................................12

Contents of a Quality Notification 9 cti)ity..........................................................................................................1

Contents of a Quality Notification 9 &as:................................................................................................................1#

lements of the Quality Notification -ystem..........................................................................................................1%

*efinition an5 -tructure+ /nit -ummary.................................................................................................................1(

*ata for 6ercises....................................................................................................................................................17


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*ata for 6ercises !4*-".......................................................................................................................................1

*efinition an5 -tructure of a Quality Notification6ercises...................................................................................22

*efinition an5 -tructure of a Quality Notification-olutions...................................................................................2

Catalogs an5 Catalog Profiles........................................................................................................................................1

Catalogs an5 Catalog Profiles+ /nit Obecti)es.........................................................................................................2


Catalogs an5 Catalog Profiles+ ,usiness -cenario.....................................................................................................#

/sing Catalogs...........................................................................................................................................................%

Catalog &ypes............................................................................................................................................................(

Catalog ;ierarchy......................................................................................................................................................7

Catalogs+ 6ercises....................................................................................................................................................3

Catalogs+ -olutions....................................................................................................................................................

Catalog &ypes in the Notification &ype...................................................................................................................12

Catalog Profile.........................................................................................................................................................1

Creating a Catalog Profile !1"..................................................................................................................................1#Creating a Catalog Profile !2"..................................................................................................................................1%

ntry in a Catalog Profile........................................................................................................................................1(

*etermining the Catalog Profile..............................................................................................................................17

Catalog profile+ 6ercises........................................................................................................................................13

Catalog profile+ -olutions........................................................................................................................................22

Catalogs an5 Catalog Profiles+ /nit -ummary........................................................................................................2

Problem Processing in Procurement..............................................................................................................................1

Problem Processing with Quality Notifications+ /nit Obecti)es.............................................................................2


Problem Processing in Procurement+ ,usiness -cenario...........................................................................................#

Process 1+ Complaint Concerning a eference Obect...................................................................................................7

&ransfer Posting of 'oo5s.........................................................................................................................................3

Create a >eturn *eli)ery...........................................................................................................................................

Cre5it?*ebit emo..................................................................................................................................................10

Process 2+ Quality 4nspection with *efects >ecor5ing............................................................................................11

&riggering a Quality Notification !*efects >ecor5ing"...........................................................................................12

Planning *efects >ecor5ing....................................................................................................................................1

*etermining a Catalog Profile for *efects >ecor5ing.............................................................................................1#

*efects >ecor5ing?cti)ating the Quality Notification..........................................................................................1%

*isplaying >elate5 Quality Notifications................................................................................................................1(

*isplaying ,uyer@s Negotiation -heet.....................................................................................................................17

Printing a Quality Notification.................................................................................................................................13


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>e$uesting an 3*9>eport.........................................................................................................................................1

=en5or )aluation...................................................................................................................................................20

=en5or )aluation+ Criteria.....................................................................................................................................21

>ele)ant lements for =en5or )aluation..............................................................................................................22

Problem Processing in Procurement+ /nit -ummary..............................................................................................2

Problem Processing in Procurement+ /nit -ummary !2".........................................................................................2#

'eneral Aunctions+ /nit -ummary !1".....................................................................................................................2%

Problem Processing in Procurement 6ercises........................................................................................................2(

Problem Processing in Procurement-olutions.........................................................................................................0

4nternal Problem Notifications.......................................................................................................................................1

4nternal Problem Notification+ /nit Obecti)es.........................................................................................................2


4nternal Problem Notifications+ ,usiness -cenario...................................................................................................#

Problems *uring the Pro5uction Process..................................................................................................................%

Creating an 4nternal Problem Notification with >eference Obect............................................................................(Classification+ *efinition of &erms............................................................................................................................7

-earching in the Classification -ystem......................................................................................................................3

Creating a Notification at Or5er Confirmation..........................................................................................................

>e$uest to *e)iate from -pecification....................................................................................................................10

Creation of Complaints gainst the =en5or from an 6isting Notification...........................................................11

Quality 4nspection *uring Pro5uction.....................................................................................................................12

*efects >ecor5ing in Pro5uction.............................................................................................................................1

Quality Notification -tatus+ ....................................................................................................................................1#

cti)ating a Quality Notification.............................................................................................................................1%

-tatus anagement for Quality Notifications.........................................................................................................1(

'eneral -tatus anagement !1"...............................................................................................................................17

'eneral -tatus anagement !2"...............................................................................................................................13

-P ,usiness


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Customer Complaint /sing the 4nternet !2"...............................................................................................................7

Customer Complaint !4nternet" 6ercises..................................................................................................................3

Customer Complaint !4nternet" -olutions................................................................................................................12

Creating a Customer Complaint with >eference Obect..........................................................................................1%

*etermining &as:s 9 onitoring >esponse &ime....................................................................................................1(

*isplaying the -ales -ummary................................................................................................................................17

ction Log for the Quality Notification..................................................................................................................13

Aollow9/p ctions for &as:s !1" 9 aintain Catalog..............................................................................................1

Aollow9/p ctions for &as:s !2"+ CustomiBing......................................................................................................20

>eturns an5 >epairs Processing !>"..................................................................................................................21

Processing a Quality Notification 9 > !1"..........................................................................................................22

ntering >eturns 9 > !2"....................................................................................................................................2

Processing >eturns 9 > !".................................................................................................................................2#

Creating a Quality Notification for an Original *ocument.....................................................................................2%

Quality Notifications 9 Lin: to *-.......................................................................................................................2(Customer Complaint+ /nit -ummary......................................................................................................................27

'eneral Aunctions+ /nit -ummary !2".....................................................................................................................23

Customer Complaints+ 6ercises.............................................................................................................................2

Customer Complaints -olutions..............................................................................................................................2

4nternet -er)ice >e$uest................................................................................................................................................1

4->+ /nit Obecti)es.................................................................................................................................................2


4-> 9 ,asic Logic.......................................................................................................................................................#

Notifications 9 Problems8 Questions8 >e$uests .........................................................................................................%

Proce5ure...................................................................................................................................................................(

4nternet -er)ice >e$uest............................................................................................................................................7

4-> 9 /ses an5 >e$uirements....................................................................................................................................3

4-> 9 6ample from Public -ector.............................................................................................................................

asy ntry of Notifications......................................................................................................................................10

>? Client?-er)er rchitecture with 4&-.................................................................................................................11

4->+ /nit -ummary..................................................................................................................................................12

Q Or5er.......................................................................................................................................................................1

Q Or5er+ /nit Obecti)es.......................................................................................................................................2


Q Or5er+ ,usiness -cenario...................................................................................................................................#

Controlling O)erhea5 Costs in the -P -ystem........................................................................................................%

Cost Processing /sing Q Or5er..............................................................................................................................(

lements of a Q Or5er............................................................................................................................................7

Creating a Q Or5er.................................................................................................................................................3


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Lin:+ Quality Notification?Q Or5er........................................................................................................................

-ettling a Q Or5er.................................................................................................................................................10

Cost >eport for Q Or5er.......................................................................................................................................11

Q Or5er+ /nit -ummary !1".................................................................................................................................12

Q Or5er+ /nit -ummary !2".................................................................................................................................1

)aluations.....................................................................................................................................................................1

)aluations+ /nit Obecti)es.....................................................................................................................................2


)aluations+ ,usiness -cenario.................................................................................................................................#

>eporting+ )aluations /sing Lists...........................................................................................................................%

Create


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-olution *atabase+ /nit -ummary...........................................................................................................................1%

-olution *atabase+ 6ercises...................................................................................................................................1(

-olution *atabase+ -olutions...................................................................................................................................13

CustomiBing...................................................................................................................................................................1

CustomiBing+ /nit Obecti)es....................................................................................................................................2


CustomiBing+ ,usiness -cenario................................................................................................................................#

CustomiBing -ettings for Quality Notifications.........................................................................................................%

Notification &ypes+ CustomiBing !1".........................................................................................................................(

Notification &ypes+ CustomiBing !2".........................................................................................................................7

CustomiBing+ *efining -creen reas.........................................................................................................................3

CustomiBing+ *efining &ab Pages.............................................................................................................................

ction ,o6 !CustomiBing 1"+ Plan Aollow9/p Aunctions.......................................................................................10

ction ,o6 !CustomiBing 2"+ Create Aollow9/p Aunctions....................................................................................11

ction ,o6 !CustomiBing "+*efine Aollow9/p Aunctions.....................................................................................12Print Control+ CustomiBing......................................................................................................................................1

-tatus Profile+ CustomiBing.....................................................................................................................................1#

Aiel5 -election.........................................................................................................................................................1%

Configuration !CustomiBing9


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Proce5ures+ Customer =iew......................................................................................................................................

Communication /sing ,P4s..................................................................................................................................10

4nterfaces+ /nit -ummary........................................................................................................................................11

ppen5i6 + =en5or )aluation...................................................................................................................................1

=en5or )aluation+ /nit Obecti)es..........................................................................................................................2

=en5or )aluation+ ,usiness -cenario......................................................................................................................

=en5or )aluation+ Criteria.......................................................................................................................................#

-ubcriteria of the -core .............................................................................................................................................%

Calculating the Complaint -core...............................................................................................................................(

>ele)ant lements for =en5or )aluation................................................................................................................3

=en5or )aluations....................................................................................................................................................

=en5or )aluation+ /nit -ummary.........................................................................................................................10

=en5or e)aluation 6ercises....................................................................................................................................11

=en5or )aluation -olutions...................................................................................................................................1

-P ,usiness


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0

SAP AG 2001

LO710 Problem Processing with Quality Notifications

SAP AG

LO710LO710Problem Processingwith QualityNotifications

Problem Processingwith QualityNotifications

>?

>elease #.(C

Duly 2001

%00#70


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0.2

SAP AG 2002

Copyright 2002 SP !" ll rights reser#e$"

No part of this publication may be repro$uce$ or transmitte$ inany form or for any purpose without the e%press permission ofSP !" &he information containe$ herein may be change$without prior notice"

Copyright

Notes on &ra5emar:s+

-ome software pro5ucts mar:ete5 by -P ' an5 its 5istributors contain proprietary software

components of other software )en5ors.

icrosoftE8 CL Corporation.

4NAO>4FE9OnLine for -P an5 4NAO>4FE*ynamic -er)er&are registere5 tra5emar:s

of 4nformi6 -oftware 4ncorporate5.

/N4FE8 F?OpenE8 O-A?1E8an5 otifEare registere5 tra5emar:s of the Open 'roup. ;&L8 *;&L8 FL8 an5 F;&L are tra5emar:s or registere5 tra5emar:s of ?8 ,P8 -P rchi)eLin:8 -P ,usiness


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worl5. ll other pro5ucts mentione5 are tra5emar:s or registere5 tra5emar:s of their respecti)e

companies.


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0.3

SAP AG 1999

Quality 'anagement (Q')

Quality Management

LO170 3 days

Quality Inspections

LO70* 3 days

Le#el 2 Le#el +

Quality oti!ications

LO710 3 days

QM "#gani$ation and%on!igu#ation

LO7*0 3 days

QM in t&e P#ocess

Indust#y

LO721 3 days

QM in Sales and'ist#i(ution ) Quality%e#ti!icates

LO72* 2 days

QM inP#ocu#ement

LO71* 3 days

QM in 'isc#ete andRepetiti*eManu!actu#ing

LO720 2 days


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0.4

SAP AG 2003

,ecommen$e$-

SP01 . SP O#er#iew

Course Prere/uisites


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0.

SAP AG 2003

Participants-

+&e P,M-10 cou#se is aimed at mem(e#s o! t&e p#oect team

uration- 3 days

&arget !roup

Notes to the user

&he training materials are not teach!yourself "rograms. &heycom"lement the course instructor#s

e$"lanations. On the sheets8 there is space for you to write 5own a55itional information.


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1

SAP AG 2001

Course O#er#iew iagram

usiness Scenario

nit Ob3ecti#es

Course Content

Position of Q'

4lements of the Q' Component

Contents-

Course O#er#iew

!C" -P ' LO710 1


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1.2

SAP AG 2003


Course O#er#iew 1

+

Catalogs5Catalog Profiles 6

Problem Processingin Procurement *

nternalProblem Notifications 8

Customer Complaint 77

efinition an$ Structure

2Problem Processing with

Quality Notifications

16

4#aluations 11

Support es9 1+

Q' Or$er 10

Solution atabase 12

nternet Ser#ice,e/uest :

nterfaces

1*SP usiness ;or9flow

!eneral


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1.3

SAP AG 2001

Course O#er#iew- usiness Scenario

Q' Systemin >our

Company

&he integrate5 -P -ystem comprehensi)ely supports the elements of a $uality management system. 4t

lin:s $uality management functions with all business processes an5 all phases in the life cycle of a

pro5uct.

mo5ern95ay $uality management system is not installe5 as a stan59alone solution8 but is integrate5 in

the o)erall business system. &he -P -ystem enables you to fulfill the in5i)i5ual re$uirements of the

4-O 000 series of stan5ar5s.

!C" -P ' LO710


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1.4

SAP AG 2003

t the conclusion of this unit? you will be able to-

4%plain the integration of the Q' system inlogistical processes

escribe the elements of the Q' system

n$erstan$ that /uality notifications are anelement of the Q' system

Course O#er#iew- nit Ob3ecti#es

!C" -P ' LO710 #


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1.

SAP AG 2003

Course Content

/nit !eneral


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1.%

SAP AG 2003

Quality 'anagement-

ntegrate$ in thelogistical processes of-

Plant

'aintenancean$Customer

Ser#ice

'aterials'anagement

Pro$uctionPlanning

Sales an$istribution

Quality'anagement

Position of Q'

o5ern $uality management systems are not stan59alone systems8 but are fully integrate5 in the

operational proce5ures of a company.

my-P PL Quality anagement illustrates this by its high 5egree of integration in the logistical

processes ofMaterials Management8Production Planningan5 Sales8 as well asPlant Maintenancean5

Customer Service.

&his is especially true for the $uality notifications area.

!C" -P ' LO710 (


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1.7

SAP AG 2003

Quality Planning 'aster $ata for inspection planning? material

specifications

Quality inspection

nspection lots? inspection results an$ $efects recor$ing

sage $ecisions an$ follow.up actions

Sample management

Quality Control

SPC an$ control charts

ynamic mo$ification

Q' nformation System? #en$or e#aluation

Quality Certificates

Certificate profiles

Quality notification

nternal5e%ternal problem sol#ing

&est 4/uipment 'anagement

nsp"

lot

npnp

4lements of mySP PL' Quality 'anagement

!C" -P ' LO710 7


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1.&

SAP AG 2001

&he Q' component is integrate$in thelogistical processes procurement? pro$uctionan$ sales an$ $istribution"

n a$$ition to the classic /uality managementfunctions of /uality planning? /ualityinspection an$ /uality control? the Q'component also contains /uality certificatean$ /uality notification functions"

Quality notifications are use$to help sol#einternal an$ e%ternal problems"

Course O#er#iew- nit Summary

!C" -P ' LO710 3


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2

SAP AG 2001

Problem Processing with Quality Notifications

&opic Ob3ecti#es


usiness Scenario

sing Quality Notifications

Continuous Process mpro#ement

Proce$ure for Problem Processing

4%ample- Customer Complaints

nit Summary

Contents-

!C" -P ' LO710 1


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2.2

SAP AG 2001

Problem Processing with Quality Notifications-nit Ob3ecti#es

&he uses for /uality notifications

&he proce$ure for processinga problem


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2.3

SAP AG 2003


Course O#er#iew 1

+






2Problem Processing

with Quality Notifications

16

4#aluations 11

Support es9 1+

Q' Or$er 10

Solution atabase 12


nterfaces


!eneral


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2.4

SAP AG 2003

Problem Processing- usiness Scenario

Customer complaints

Customer @en$or

Q

Company

nternal problems

Complaint against a#en$or

&he proce5ure for processing problems plays an important part in the business processes of a company.

4t is important to process 5ifferent types of problems effecti)ely.

Problems that occur can be cause5 by e6ternal or internal e)ents.

6amples of these e)ents are+

Customer complaints

Complaint against a )en5or

4nternal company problems !for e6ample8 5efecti)e materials in pro5uction"

&he $uality assurance 5epartment in the company is responsible for coor5inating an5 processing these

problems.

!C" -P ' LO710 #


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2.

SAP AG 2001

sing Quality Notifications

Complaint upongoo$s receipt

Complaintagainst a#en$or

Problem notificationfrom pro$uction

Customer complaint

Customerinformation

Shop floorcomplaint

nternal fee$bac9

" " "

&here are many uses for $uality notifications.

*ifferent business processes can be separate5 if you use )arious types of $uality notifications.

!C" -P ' LO710 %


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2.%

SAP AG 2001

mplementation Chec9

&as9sescription of

problem

Continuous Process mpro#ement


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2.7

SAP AG 2003

iagnosis

efect analysis mme$iate tas9s

mme$iate acti#ities,esearch cause

Correcti#e acti#ities

Correcti#e tas9s

Proce$ure for Problem Processing

nternaltrigger

4%ternaltrigger

Qualitynotification

$uality notification can be processe5 on two le)els.

On the other han5 there are imme5iate tas:s an5 acti)ities that pro)i5e short9term help8 until an e6act

5iagnosis is ma5e.

On the one han58 there is the 5efect analysis that in)ol)es the in)estigation of the cause8 an5 the

intro5uction of the necessary correcti)e tas:s an5 acti)ities !long9term".

!C" -P ' LO710 7


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2.&

SAP AG 2001

4%ample- Customer Complaint

Quality notification Quality notification

Quality assurance$epartment

Customer complainsabout a pro$uct

2

Notification is create$ Notification is sa#e$

nforming personresponsible usingSP usiness;or9flow

,5+

$entification

escription

efects

Causes&as9s

cti#ities (Q')

1 +

6

S $ata Catalogs

customer complaint can be recor5e5 in the following ways+

Gou create a notification with reference to an -* 5ocument !sales or5er8 5eli)ery note". 4n this

instance8 a55itional information such as material number an5 customer is transferre5 5irectly to the

$uality notification.

Gou enter a general 5escription of the problem an5 sa)e the notification.

&he $uality assurance 5epartment is notifie5 using the -P ,usiness


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2.'

SAP AG 2001

Quality notifications are use$ as a tool forcontinuous process impro#ement"

/uality notification can be triggere$ internally aswell as e%ternally"

Quality notifications offer structures for recor$ing thecauses of $efects an$ their correcti#e actions"

4%isting $ata from the SP System can be use$ tocreate a /uality notification"

&he lin9 to the ;or9flow optimiAes problem.sol#ingproce$ures"

Problem Processing with Quality Notifications-nit Summary

!C" -P ' LO710


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3

SAP AG 2003

nit Ob3ecti#es


usiness Scenario

,5+ Notification Systems

Quality Notifications in the Logistics Supply Chain

Structure of a Quality Notification

Contents of a Quality Notification

4lements of the Quality Notification System nit Summary

Contents-


!C" -P ' LO710 1


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3.2

SAP AG 2001

t the conclusion of this unit? you will be able to e%plain-

&he notification systems in ,5+ an$ the areas to whichthey belong

&he structure of a /uality notification an$ how it canbe use$

Bow you can configure a /uality notification

&he $ata containe$ at $ifferent le#els of the

notification

&he elements that ma9e up the /uality notificationsystem

efinition an$ Structure- nit Ob3ecti#es

!C" -P ' LO710 2


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3.3

SAP AG 2003


Course O#er#iew 1

+






2Problem Processing


16

4#aluations 11

Support es9 1+

Q' Or$er 10

Solution atabase 12


nterfaces


!eneral


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3.4

SAP AG 2003

efinition an$ Structure- usiness Scenario

Create Notification: Customer Complaint

SP Notification System

Structure

4lements


&he problem processing proce5ure 5iffers from company to companyH this means that your re$uirements

must be han5le5 in a fle6ible way.

&he $uality notifications in the >? -ystem are e6tremely fle6ible.


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3.

SAP AG 2003

Quality Notifications

Problem notifications of a generalnature

!eneral Notifications

Neutral notifications

Claim Notifications

Notifications for when there are $e#iations inpro3ects

Ser#ice notifications

'alfunction reports concerning in$i#i$ual customerob3ects (for e%ample? in maintenance contracts)

'aintenance notifications

4/uipment malfunction reports

cti#ity reports

Notifications in the SP System? O#er#iew

P'

CS

Q'

,5+ Components

Q

PS

-upporting functions an5 other components of the -P system are integrate5 in the $uality notifications

function.

&he -P system 5ifferentiates between the following notification systems+

'eneral notifications !notification type 0%"

Quality notifications !notification type 02" in Q

aintenance notifications !notification type 01" in P !now sset Life9Cycle anagement L"

-er)ice notifications !notification type 0" in C-

Claim notifications !notification type 0#" in P- !proect system"

&he following notification types are a)ailable in the -P system+

(eneral notifications) 'eneral notification !'0"8 change notifications !%#"

Quality notifications) Customer9relate5 5efect !A1"8 )en5or9relate5 5efect !A2"8 material9relate5 5efect

!A"8 customer complaint !Q1"8 complaint against )en5or !Q2"8 internal problem notification !Q"8

general internal problem notification !I"

*aintenance notifications) aintenance re$uest !1"8 malfunction report !2"8 acti)ity report !"8

malfunction report from Q !Q"

+er,ice notifications) -er)ice notification !-1"8 acti)ity report !-2"8 ser)ice re$uest !-"

!C" -P ' LO710 %


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3.%

SAP AG 2003

Notifications in the SP System? ssociations

Notification category

Notification origin

Notification type

02

Q1Customer

(Q.notification)

Q2@en$or

Q+nternal

Q1


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3.7

SAP AG 2001

Quality Notifications in the Logistics Supply Chain

SalesPro$uctionProcurement

nternal problem notification

Complaintsagainst a#en$or

Problemnotifications

Customercomplaints

&he uses for $uality notifications co)er the entire logistics supply chain.

Customer complaints from the sales area !notification types of notification origin Q1"

anaging an5 processing customer complaints an5 grie)ances

Customer complaints from the procurement area !notification types of notification origin Q2"

anaging an5 processing complaints against a )en5or

4nternal problem notifications !notification types of notification origin Q"

anaging an5 processing problems from pro5uction

'eneral internal problems

!C" -P ' LO710 7


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3.&

SAP AG 2001

Structure of a Quality Notification

Qualitynotification

&as9scti#ities Causes

temPartners cti#ities

mme$iate tas9s

Quality notification !hea5er"+


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3.'

SAP AG 2001

Contents of a Quality Notification . !eneral ata

Create Notification: Customer Complaint

Section of notification hea$er} 1

etail $ata

Notification hea$er $ata

+

2

ction bo%

>eference obect+

aterial?plant?batch

4nspection lot

Purchasing 5ocument?material 5ocument

Pro5uction or5er?pro5uction )ersion

-ales or5er?5eli)ery

*e)ice 5ata?reference number

Copy mo5el number

=en5or material?batch

Problem+ Catalog an5 long te6t 4nternal processing+

Priority

-tatus

*ea5lines

!C" -P ' LO710


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3.10

SAP AG 2003

ser.$efine$ partner functions

4%ternal partners nternal partners

Partner


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3.11

SAP AG 2001

Catalog entry for $efect type($efect class)

Short te%t5long te%t

Classification

Catalog entry for $efect location

ssembly5ill of material item

Number of $efects i$entifie$

efect #aluation

Nonconforming /uantities

Contents of a Quality Notification . Notificationtem

notification item consists of the following elements-

tem

&he information containe5 in the catalog pro)i5es the best basis for the e)aluation of 5efect 5ata.

Gou can co5e a notification item accor5ing to 5efect type as well as 5efect location.

Gou ha)e )arious options to 5escribe a 5efect in 5etail8 using the lin: to the central -P Classification

-ystem.

&he pre5efine5 class type for notification items is class type 01%.

!C" -P ' LO710 11


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3.12

SAP AG 2001

Catalog entry

Short te%t

Long te%t

Contents of a Quality Notification . Cause

cause consists of the following elements-

Cause

Gou can supplement each notification item with a 5etaile5 5escription of the 5efect cause.

Gou can recor5 se)eral causes for each 5efect item.

!C" -P ' LO710 12


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3.13

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Catalog entry

Short te%t

Long te%t

Processing

ea$lines

Quantity factor

Contents of a Quality Notification . cti#ity

n acti#ity consists of the following elements-

cti#ity

Gou can use the acti)ities to 5ocument the steps that ha)e alrea5y been ta:en to sol)e the problem.

&he elements abo)e apply to acti)ities in the hea5er8 as well as acti)ities for in5i)i5ual items in a $uality

notification.

!C" -P ' LO710 1


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3.14

SAP AG 2003

Catalog entry

Short te%t

Long te%t

Processing

ea$lines

Status

Partners


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3.1

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4lements of the Quality Notification System

Status 'anagement

;or9flow


4#aluations

Controlling ction o%

ction Log

Change ocuments

rchi#eLin9

Q' Or$er

ocuments

Classification System

ocument


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n a$$ition to /uality notifications? there are alsomaintenance an$ ser#ice notifications"

>ou can use /uality notifications for complaints against a#en$or? internal problems an$ customer complaints"

/uality notification contains general $ata? to which youcan assign one or more $efect items? partners? imme$iatetas9s an$ acti#ities"

>ou can freely $efine an$ structure a /uality notification"

/uality notification allows you to recor$ a problem in te%tform? an$ to store an$ e#aluate the results of $efectanalyses"

/uality notification has a status management function?an$ a lin9 to the SP ;or9flow"

efinition an$ Structure- nit Summary

!C" -P ' LO710 1(


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3.17ata for 5$ercises

Symbols use$ in the e%ercises an$ solutions

4%ercises

Solutions

Course Ob3ecti#es

1usiness Scenario

&ips &ric9s

;arning

0ata 2se$ in the 4%ercises

0ata type 0ata in training system

aterial &9Q1KK

aterial &9Q2KK

aterial &9QKK

aterial 297%09

aterial &9L70KK

=en5or !material &9Q1KK

an5 &9Q2KK"

1000

Plant !material &9QKK" 1000

Plant !297%09" 1000

&as: list group LO7109KK

Customer 10

Cost center #230

Cost center ##00 !$uality management"

!C" -P ' LO710 17


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cti)ity type 1#20 !machine hours"

cti)ity type 1#21 !labour costs"

cti)ity type 1#22 !setup costs"

Or5er type QN01

Controlling area 1000

,usiness area 1000

Purchasing organiBation 1000

6ception LO710KK

4nfo structure -100

Coor5inator LO7109KK

!C" -P ' LO710 13


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3.1&ata for 5$ercises 85+9

+ymbols use- in the e$ercises an- solutions

5$ercises

+olutions

ourse Ob/ecti,es

usiness +cenario

:i"s ; :rics

arning

ata use- in the e$ercises

ata ty"e ata in 85+ +ystem

Notifications withcoor5inator LO7109KK

=en5or+ 1000

Plant+ 1200

Purchasing organiBation+

1000

Customer complaint aterial+ 297%09

Plant+ 1000

Customer+ 10

Purchase or5ers from C&& =en5or+ 1000Plant+ 1200


1000

aterial+ *PC2000

Purchase or5ers from C&& =en5or+ 1000

!C" -P ' LO710 1


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Plant+ 1200


1000

!C" -P ' LO710 20


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Pro5uction or5er from C&& aterial+ *PC(

Plant+ 1200

4nspection plan 4nspection plan for+

aterial+ *PC(Plant+ 1200

&as: list group+ LO710

Purchase or5ers8 goo5s

receipts8 an5 in)oices from

C&&

Plant+ 1200


1000

Cost center Cost center+ ##00

Cost center+ #230cti)ity type+ 1#20

cti)ity type+ 1#21

cti)ity type+ 1#22

4nternet scenario 4nternet user+ 12

Passwor5+ welcome

!C" -P ' LO710 21


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3.1'efinition an- +tructure of a Quality Notification5$ercises


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3.20efinition an- +tructure of a Quality Notification+olutions


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4

SAP AG 2001

nit Ob3ecti#es


usiness Scenario

sing Catalogs

Catalog Profiles

nit Summary

Contents-

Catalogs an$ Catalog Profiles

!C" -P ' LO710 1


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t the conclusion of this unit? you will be able toe%plain-

Catalogs an$ Catalog Profiles- nit Ob3ecti#es

&he nee$ for catalogs

&he structure of a catalog

&he importance of catalog types for thenotification type

&he meaning of a catalog profile

;here the catalog profile can be store$

Bow the catalog profile is $etermine$ by thesystem

!C" -P ' LO710 2


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Course O#er#iew 1

+






2Problem Processing


16

4#aluations 11

Support es9 1+

Q' Or$er 10

Solution atabase 12

nternet Ser#ice ,e/uest :

nterfaces


!eneral


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SAP AG 2001

Catalogs an$ Catalog Profiles- usiness Scenario

&o process $uality notifications efficiently8 it is often a5)isable to categoriBe the problem areas

accor5ing to their contents. &his allows you to process problems $uic:ly an5 easily.

Gou can use the catalog an5 catalog profile functions to set the system so that an appropriate selection of

5efect 5escriptions is 5isplaye58 5epen5ent on the contents of the problem.

!C" -P ' LO710 #


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sing Catalogs

ente$

;arpe$ amage$

Crushe$

Crac9e$

D4#aluationCo$ing-

1001 Crushe$1002 " " " " "100+ " " " E

;ow 5o you e)aluate 5escriptionsJ

*escriptions of 5efects8 causes8 etc. can only be e)aluate5 if you assign co5es to them.

&hese enco5e5 5escriptions are manage5 in catalogs.

Co5e groups an5 group co5es can be maintaine5 in more than one language 9 an e)aluation of the 5ata is

therefore in5epen5ent of language.

!C" -P ' LO710 %


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SAP AG 2001

Catalog &ypes

&as9s

Causes

efect location

efect type

Co$ing

cti#ities (Q')

Catalogs

Catalog types

Catalogs are sorte5 into catalog types.

Catalog types 0 through an5 through O are pre5efine5 by -P. Catalog types P through I can be

freely 5efine5 by the user.

Catalog types 1 !characteristic attributes" an5 !usage 5ecisions" ha)e a fi6e5 assignment to certain Q

functions. Gou can freely 5efine the use for all other catalog types.

!C" -P ' LO710 (


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4.7

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efect types

'onitor PC ,a$io

Picture is not centere$

Picture $istorte$ 'iscellaneous

System $oes not boot nterference

No access to networ9

Co$e group 1 Co$e group 2 Co$e group +

Catalog Bierarchy

Co$e 1 Co$e 1 Co$e 1

Co$e 2 Co$e 2 Co$e 2

Catalog type :

atalog ty"e one character> al"hanumeric9)

-ummary of co5e groups accor5ing to their contents !for e6ample8 5efect type8 5efect cause"

o-e (rou"s ma$imum of & characters> al"hanumeric9)

'rouping of co5es accor5ing to contents !such as8 monitor8 PC8 etc."

o-es ma$imum of 4 characters> al"hanumeric9)

*escription of a 5efect8 cause.

&he catalog type is maintaine5 in CustomiBing.

Co5e groups an5 co5es can also be maintaine5 in CustomiBing !an a5)antage of this is the transport

connection".

!C" -P ' LO710 7


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4.&atalogs)5$ercises


63/318

4.'atalogs)+olutions

!C" -P ' LO710


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!C" -P ' LO710 10


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4.10

SAP AG 2001

Catalog &ypes in the Notification &ype

Catalogs for-

%at. type p#o(lems

%auses

+as4s

Acti*ities 5QM

"(ect pa#ts

%oding

9

2

7

8

Notification type Q1

'e!ect types

%auses

+as4s

Acti*ities 5QM

'e!ect locations

Se#*ice code

Catalog Profile

Gou can assign se)eral catalogs types to a notification type in CustomiBing for the notification type.

-ubse$uently8 when you process this notification type8 the system ma:es a)ailable the catalog types you

ha)e specifie5

4n a55ition to these catalog types8 you can also enter a catalog profile for the notification type.

!C" -P ' LO710 12


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4.11

SAP AG 2003

Catalog Profile

(Partial/uantitiesfrom catalogs)

Catalogs

: . ,a$ioF: G !en"F* . ,a$io= . ,a$ioF


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4.12

SAP AG 2001

Creating a Catalog Profile (1)

Cat" prof" Catalog profilesCatalogs5co$e grps

ialog Structure Catalogs5co$e groups

Catalogs5co$e grps 000000001

Q'0000001

,a$io

!eneral catalog profile

Catalog profile for Q.notifications

,a$ios

&@0000* Catalog profile for tele#ision sets

Gou can 5efine one or more catalog profiles in CustomiBing for Notification Creation !Notification

Contents".

Gou can also 5efine catalog profiles using the menu !-P enu 9M Logistics 9M Quality anagement 9M

Quality Notifications 9M Catalog 9M Catalog Profile".

!C" -P ' LO710 1#


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4.13

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Creating a Catalog Profile (2)

Catalogs5co$e groups

Catalogs5co$e groups

ialog Structure Catalogs5co$e groups

Catalog Profile 000000001

Catalog Co$e group

2

*

=

,a$ioF

,a$io

,a$io

: !en"F

: ,a$io

Gou can ma:e generic entries using .

6ample+

Co5e group FG in the catalog profile means that all co5e groups that begin with FG can be chosen.

&he mas:ing symbol is the symbol. &he mas:ing symbol stan5s for any symbol.

!C" -P ' LO710 1%


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4.14

SAP AG 2003

4ntry in a Catalog Profile

'aterial

Catalog Profile Catalog Profile

Catalog Profile

Catalog Profile

Notificationtype

Q1

'aterial 'aster-Quality 'anagement @iew

CustomiAing- asic ata forQuality Notification &ype

CustomiAing forefects ,ecor$ing

,eporttype

I

Gou can 5efine a catalog profile for a material8 a notification type an5 also for a report type.

&he catalog profile specifies which co5e groups can be use5 for a certain material8 notification type8 or

report type.

&he notification type specifies the assignment of the catalog types to the appropriate obect in the

notification !for e6ample8 5efect".


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4.1

SAP AG 2003

etermining the Catalog Profile

Create /uality notification

'aterialNotificationtype

Q1

12

Catalog Profile Catalog Profile

Qualitynotification


72/318

4.1%atalog "rofile)5$ercises

!C" -P ' LO710 13


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!C" -P ' LO710 1


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:as)

Catalog type+

Co5e groups+

!C" -P ' LO710 21


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4.17atalog "rofile)+olutions

a5io

efect location)

Catalog type+

Co5e groups+ >a5io

:as)

Catalog type+ 2

Co5e groups+ >a5io

!C" -P ' LO710 22


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SAP AG 1999

&o e#aluate $ata? you nee$ co$e$ $escriptions? thatare manage$ in catalogs"

&he character of a catalog is $escribe$ by thecatalog type"

&he co$e$ $escription is store$ in co$e groups an$co$es"

>ou can use the catalog profile to restrict the co$e

groups in a catalog"

catalog profile is assigne$ to each notificationtype" Bowe#er? it can be o#erwritten by a catalogprofile at the material le#el"

Catalogs an$ Catalog Profiles- nit Summary

!C" -P ' LO710 2


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nit Ob3ecti#es


usiness scenario

Process 1- Complaint bout ncorrect eli#ery

Process 2- Quality nspection with efects ,ecor$ing

nit Summary

Contents-

Problem Processing in Procurement

!C" -P ' LO710 1


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.2

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Problem Processing with Quality Notifications-nit Ob3ecti#es

t the conclusion of this unit? you will be able to-

Create a /uality notification for a complaint againsta #en$or

Process a complaint for a wrong $eli#ery

,ecor$ $efects for a goo$s receipt inspection

!C" -P ' LO710 2


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.3

SAP AG 2003


Course O#er#iew 1

+






2Problem Processing


16

4#aluations 11

Support es9 1+

Q' Or$er 10

Solution atabase 12


nterfaces


!eneral


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.4

SAP AG 2001

Problem Processing in Procurement- usinessScenario

eli#eries

nspections

Complaints

&he procurement process in a company inclu5es planne5 an5 unplanne5 e)ents.


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Process 1- Complaint Concerning a ;rong eli#ery

Purchaseor$er

Compressor:*70B16

Compressor

eli#ery

=*70B16

Purchasing eli#ery !oo$s accepte$

t goo5s receipt8 you 5isco)er that the )en5or has 5eli)ere5 the wrong pro5uct. Gou can use a $uality

notification to 5ocument this e)ent an5 to sen5 a complaint.

!C" -P ' LO710 %


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SAP AG 2003

&riggering a Quality Notification

Complaint against the #en$or (Q2)

Customer complaint (Q1)

nternal problem notification (Q+)

'anually creating-

Gou create a $uality notification manually in the system.

4f a )en5or 5eli)ers the wrong goo5s8 you create a $uality notification !notification type Q2" for the

notification origin Q2 !)en5or".

&he following $uality notification types are a)ailable in the stan5ar5 system for the notification origin

Q2+

Complaint against the )en5or !notification type Q2"

=en5or error !notification type A2"

!C" -P ' LO710 (


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.7

SAP AG 2003

utomatic$ata transfer

ser.$efinable

Complaint gainst @en$or with ,eference Ob3ect

Re!e#ence um(e#

Mate#ial

endo#endo# Mate#ial

Pu#c&asing doc.

Mate#ial doc.

Re!e#ence no.

endo#

endo# mate#ial

ata transferfrom reference$ocument

'aterial frompurchasing inforecor$

Mate#ial):atc&)Plant

endo#Pu#c&asing "#g.)Pu#c&asing

G#oup; Quantity

Re!e#ence

oti!ication

,eference ob3ect?

customer? #en$or?author accor$ing tostructure ,Q'01

Mate#ial

+emplate um(e#endo#; Pu#c&ase "#de#;

Goods Receipt; ...

Plant

Mate#ial

endo#

Pu#c&asing o#g.

nitial screens ata in the Notification Bea$er

4n CustomiBing for $uality notifications!Quality Management -> Quality Notifications -> Notification

Creation -> Notification Type -> efine Screen Templates)8 you can 5efine the initial screen that you

want to appear when you create a notification of this notification type.

Gou can use the initial screen to supply the $uality notification with pre5efine5 problem9relate5 5ata.

4f necessary8 you can alter the assigne5 5ocuments retroacti)ely8 for e6ample8 purchasing 5ocument an5

material 5ocument.

!C" -P ' LO710 7


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SAP AG 2001

&ransfer Posting of !oo$s

,etur

n

loc9e$

stoc9

nrestricte$.

usestoc9


+*+21

1

ction bo%

&ransfer posting ofgoo$s from

unrestricte$.usestoc9 to bloc9e$

stoc9

Gou can use the action bo6 functions to process the wrong 5eli)ery.

Aor e6ample8 you can first perform a stoc: transfer posting. Gou use a function in the action bo6 to post

goo5s that are the subect of a complaint from unrestricte59use stoc: to bloc:e5 stoc:.

4f a $uality inspection is re$uire58 you can also ma:e a transfer posting to inspection stoc:.

!C" -P ' LO710 3


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.'

SAP AG 2001

,eturn

$eli#er

y

;ithre

ference

to

original

$ocum

ent

;ithou

trefere

nce

toorigi

nal

$ocum

ent

,etur

n

Create a ,eturn eli#ery

@en$or

2


+*+21

ction bo%

Create a return$eli#ery

&he ne6t step is to use an action bo6 function to create a return 5eli)ery.

Gou can create a return 5eli)ery with or without reference to an original purchasing 5ocument.

4n a55ition8 you can use a function in the action bo6 to transfer 5irectly to the 5eli)ery !for e6ample8 to

prepare 5eli)ery papers or process the goo5s issue".

!C" -P ' LO710


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.10

SAP AG 2003

Cre$it5ebit 'emo

Cre$it 'emo

,eturn $eli#ery resulting from/uality notification +*+21

tem 'aterial escription @alue1 :*70B17 Compressor 8+0 J

Gou can 5ebit the )en5or with the cost of the returne5 goo5s.

Other follow9up functions that support complaints against the )en5or are+

Ain5ing the )en5or of the material an5 assigning him or her to the notification

Ain5ing the purchasing 5ocument for the material an5 assigning it to the notification

&ransfer posting of material from bloc:e5 stoc: to unrestricte59use stoc:

&ransfer posting of material from bloc:e5 stoc: to inspection stoc:

Creating a transfer or5er !if the


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SAP AG 2003

sage $ecision

Process 2- Quality nspection with efects,ecor$ing

!oo$s receipt Quality inspection

nspection with or without tas9 list

,esults recor$ing by characteristic

efects recor$ing

Process #ariants forinspection lot processing

4n this scenario8 a $uality inspection is triggere5 for a goo5s receipt.

&here are )arious types of $uality inspection+

4nspection without an inspection plan8 manual 5efects recor5ing an5 usage 5ecision

4nspection with an inspection plan8 manual 5efects recor5ing an5 usage 5ecision

4nspection with an inspection plan8 results recor5ing by characteristic8 manual 5efects recor5ing an5

usage 5ecision

4nspection with an inspection plan8 results recor5ing by characteristic8 automatic an5 manual 5efects

recor5ing an5 usage 5ecision

4f 5efects are foun5 5uring the goo5s receipt inspection8 they can be manage5 using $uality notifications

in the 5efects recor5ing function.

!C" -P ' LO710 11


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.12

SAP AG 2003

&riggering a Quality Notification (efects,ecor$ing)

Customer complaint (


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.13

SAP AG 2003

@alue set

. Catalog type

. Co$e groups

(generic)

,eport type

;or9 center

Confirmation profile Catalog Profile

1

2

Planning efects ,ecor$ing

&he following play an important part in recor5ing 5efects+

>eport type

Catalog Profile

Confirmation profile

&he report type can be assigne5 to a wor: center. 4n this way8 the form an5 the )alue set !co5e groups"

can be 5esigne5 base5 on the wor: center.

&he report type is freely 5efinable !for e6ample8 )isual inspection8 function chec:8 assembly8 laboratory8

summariBe5 5efect report8 in5i)i5ual 5efect report8 ...".

4f there is no wor: center a)ailable because the inspection is to ta:e place without an inspection plan8

you can specify the catalog profile on the initial screen of results recor5ing.

&he report type can be propose5 using the user parameter QA.

4n the confirmation profile8 you 5efine the type of information that you can recor5 for a 5efect !such as8

5efect type8 5efect cause8 5efect location8 tas: an5 5efect )aluation". Gou can also 5efine whether an

entry for a confirmation obect is obligatory8 optional or not re$uire5.

&he confirmation profile an5 the report type are 5efine5 in CustomiBing !Quality Management ->

Quality Notification -> efects Recording"

!C" -P ' LO710 1


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SAP AG 2001

etermining a Catalog Profile for efects,ecor$ing

,eport type

Notification type

'aterial

,eport typeCatalog profile from-

'aterial

Catalog profile

Notificationtype

Q1

Catalog profile

Qualitynotification

Statusefects recor$ing

,eporttype

Catalog profile

,ecor$ $efects

catalog profile is 5efine5 in the report type. Gou use in5icators in the report type to control how the

system accesses the catalog profile.

4f you always want to use the catalog profile from the report type8 5o not set the in5icators for the

notification type or the material.

4f you want to use the catalog profile for the material8 you must set the material in5icator. 4f the material

5oes not ha)e a catalog profile assigne5 to it8 the system ta:es the profile from the report type.

4f the in5icator for the notification type is set8 the system uses the catalog profile that has been assigne5

to this notification type.

4f both in5icators are set !notification type an5 material"8 the catalog profile is 5etermine5 in e6actly the

same way as for a manual creation of a $uality notification8 !that is8 the catalog profile assigne5 to the

material8 ta:es prece5ence o)er the profile that has been assigne5 to the notification type".

!C" -P ' LO710 1#


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.1

SAP AG 2003

efects ,ecor$ing5cti#ating the QualityNotification

Quality

notification isacti#ate$

Status-efects recor$ingNotification outstan$ing


efect isi$entifie$ $uringthe /ualityinspection

efects arerecor$e$ in system

1 2

Status- Notificationoutstan$ing


cti#a

te

+


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.1%

SAP AG 2001

'aterial

Outstan$ing

Complete$

2

*

7

@en$or

Outstan$ing

Complete$

6

10

16

'aterial5@en$or

Outstan$ing

Complete$

1

2

+

isplaying ,elate$ Quality Notifications

Q+

'aterial

Q1

'aterialCustomer'aterial5cust"

Notification origin

Q2

'aterial@en$or'aterial5#en$or

Related noti!ications

4mme5iately after creating a $uality notification8 you can 5isplay other relate5 notifications !5epen5ent

on the settings in CustomiBing".

Gou can 5isplay relate5 notifications in inspection processing !results recor5ing8 5efects recor5ing an5

usage 5ecision"8 as well as in notification processing.

&he function allows you to transfer 5irectly to a notification list or to a specific notification. &his

pro)i5es you with useful a55itional information from a relate5 notification8 when processing the current

notification.

&he following is use5 to 5etermine the relate5 notifications+

Original 5ata

-tatistical 5atabase !Q4-"

Gou can 5isplay the following references !5epen5ant on the notification origin"+

Notifications for the material

Notifications for the )en5or

Notifications for the customer

Notifications for the combination of material an5 )en5or

Notifications for the combination of material an5 customer

!C" -P ' LO710 1(


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SAP AG 2003

02"0:"2002 1+-*0-*= uyerKs Negotiation Sheet Page 1

@en$or 1000 C4erlin

endo# data

'eli*e#y #elia(ility

Mo#e t&an 10 days too ea#ly 0

Mo#e t&an days too ea#ly 0

/p to days too late 3

/p to 10 days too late 0

Mo#e t&an days too late 0

+otal num(e# o! deli*e#ies

02"0:"2002 1+-*0-*= uyerKs Negotiation Sheet Page 2

@en$or 1000 C4erlin

Mate#ial 'ata

Mate#ial< %omp#esso# 90=1-

--

isplaying uyerKs Negotiation Sheet

Notification typeQ2 5


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SAP AG 2003

Logo

Print

Opticalrchi#e

Printing a Quality Notification

Qualitynotification


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.1'

SAP AG 2003

,e/uesting an =.,eport


+*+21

+

ction bo%

Create an$ sen$ an=.report

@en$or

=.,eport

0efectsE

4f8 for e6ample8 a )en5or from the automoti)e in5ustry supplies you with 5efecti)e goo5s8 you can

generate an 3*9report when processing a $uality notification.

Gou can generate an 3*9report using a follow9up function in the action bo6 an5 sen5 it to the )en5or.

!C" -P ' LO710 1


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.20

SAP AG 2003

@en$or 4#aluation

Price

Qualityeli#ery

Ser#ice

u$it

'iscellaneous

Complaint

!, inspection

4n materials management8 you can use the )en5or e)aluation in the -P -ystem to choose suitable

)en5ors.

&he )en5or e)aluation pro)i5es you with a summariBe5 statistic that )aluates the )en5or accor5ing to

main an5 subcriteria.

&hese criteria inclu5e+

Price !price le)el an5 price history"

Quality !goo5s receipt inspections8 complaints an5 system au5its"

*eli)ery !on9time 5eli)ery performance8 $uantity reliability8 shipping instructions"

-er)ice

!C" -P ' LO710 20


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SAP AG 2003

@en$or 4#aluation- Criteria

Quality2*

eli#ery2*

Ser#ice2*

'ain Criteria ;eighting Subcriteria ;eighting

Price le#el

Price beha#ior

Other

!, inspection

Complaint

u$it

Other

On.time $eli#ery

Qty" reliability

Other

&echni/ue

Other

1

2

1

2

+

1

2

+

@en$ore#aluation 1

Stan$" ship" instrs

Price2*

&he total score represents the e)aluation of a )en5or. &his score is the sum of the scores that the )en5or

recei)es for all the main criteria.

&he scores for the main an5 subcriteria illustrate the performance of a )en5or in more 5etail than the

total score.

&he scores that the )en5or recei)es for the in5i)i5ual criteria can be of )arying importance for you. &his

is e6presse5 by the weighting share.

!C" -P ' LO710 21


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SAP AG 2001

Completing a notification

,ele#ant 4lements for @en$or 4#aluation

Cause$ e%ternally

Cause$ internally

Notification origin- Q2Complaint against a

#en$or

@en$or e#aluation'ain criterion MQualityM

Only complete5 notifications with origin Q2 an5 status cause5 e6ternally are use5 to calculate the

$uality score.

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>ou can use /uality notifications to processcomplaints against a #en$or"

;hen you create a /uality notification? there are#arious search an$ $etermination functionsa#ailable for the reference ob3ect"

>ou can create a complaint against a #en$or withreference to a purchasing $ocument? material$ocument or a freely $efine$ ob3ect"

>ou can use the /uality notification functions toprocess complaints" &he $efects i$entifie$ $uring $efects recor$ing are

manage$ in /uality notifications"

Problem Processing in Procurement- nitSummary

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SAP AG 2001

>ou can use the /uality notification functionsto process complaints"

>ou can store all rele#ant partners (internalan$ e%ternal) in the /uality notification"

>ou can use a catalog as well as long te%t to$escribe a problem"

>ou can $iagnose a problem with the help of

catalog entries an$ classification"

Problem Processing in Procurement-nitSummary (2)

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.2

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>ou can use CustomiAing to $efine your ownnotification types an$ to structure the screens as youre/uire"

;hen you process a /uality notification? you can copyinformation from relate$ notifications"

>ou can use the action bo% to call up many functions"

n a$$ition to printing $ocuments? you can also archi#ethem"

>ou can store all rele#ant partners (internal an$

e%ternal) in the /uality notification" >ou use tas9 $etermination to-

nitiate pre$efine$ tas9s? base$ on the priority ofthe /uality notification"

Supply $ates from the response profile for$ea$lines? by which tas9s must be complete$"

!eneral


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.2%Problem Processing in Procurement5$ercises

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1919# nter your group as coor5inator an5 then sa)e the $uality notification.

a:e a note of the notification number+

1919% Process the notification that you ha)e ust create5.&he goo5s are to be returne5 to the )en5or.

Post the entire complaint $uantity to bloc:e5 stoc: an5 then create a return

5eli)ery.

a:e a note of the 5ocument number for the transfer posting to bloc:e5 stoc:+

a:e a note of the return 5eli)ery number+

1919( 4nitiate an imme5iate tas:8 to acti)ate a goo5s receipt inspection for the materials

from this )en5or. nter your group as the processor responsible.

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.27Problem Processing in Procurement+olutions

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"urchasing organi?ation> "urchasing grou"> ,en-oran5

@uantityare co"ie- from the "urchase or-er item.

1919 Choose the Contact Persontab page8 then theNotification #ddresstab page8an5 then choose theNotification #ddresspushbutton. nter rs. rica -mith as

the contact person an5 confirm your entries.

1.1.- nter your group number in the Coordinatorfiel5 an5 then sa)e the$uality notification.Notification number+

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1.1. ChooseNotification Changean5 confirm the notification numberpropose5 by the system or enter the notification number you ma5e a note

of earlier an5 confirm your entry.

4n the action bo68 choose the follow9up function $ransfer Post%

&nrestricted '( )loc*ed8 confirm the 5ata that the system proposes for

the transfer p

Documents

LO710-V46c-En Problem Processing With Quality Notifications