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1 Local Customer Services Manual - CASS-Export Indonesia

Local Customer Services

Manual

CASS Export

Indonesia

v.1


PREFACE

The Cargo Accounts Settlement System Indonesia-Export (CASS-Export Indonesia) for export

consignments has been launched with the wish of the Members of IATA that they, the contracting Agents

of export consignments and the public, should benefit as follows. From the possibilities Electronic Data

Processing can offer for the rationalisation of the settlement of cargo accounts between Airlines on the

one hand and Agents on the other hand.

CASS-Export Indonesia has been designed and is subject to further development by IATA Financial and

Distribution Services (FDS), in consultation with IATA Airlines, Delivering Companies and representatives

of Agents and Trade Association.

CASS-Export Indonesia is aimed at simplifying the settling of amounts due on export consignments.

It is foreseen that CASS-Export Indonesia related data capture exchange may form an integral part of the

overall air cargo data exchange via a local interchange facility, in which carriers, Agents and other air

cargo oriented partners could participate to their mutual benefit.

This Manual contains all the information relevant to the administration and procedures governing the

participation of Agents in the operation of CASS-Export Indonesia. The Manual conforms to the

requirements of:

− IATA Resolution 851, the Settlement Systems Service Provisions Cargo Manual and the

CASS Technical Specifications Handbook;

− Any other decision taken by IDFS Settlement Systems (ISS) in consultation with the Local

Customer Advisory Group – Cargo (LCAG-C) and the Global Customer Advisory Group –

Cargo (GCAG-C), as appropriate for the administration of CASS-Export Indonesia.

An Agent who appears not to be acting in accordance with the Manual for Agents, may be considered in

breach of its’ Cargo Agent Agreement [IATA Resolution 801a (II)] and CASS Associate Agreement (IATA

Resolution 851, Appendix D1). This could result in the cancellation of its’ further participation in CASS-

Export Indonesia.

The Manual will be periodically updated by an Amendment Advice issued from the CASS Indonesia

Office.


SECTION 1

TABLE OF CONTENTS 1.1 SECTION DETAILS Page

SECTION 1 3

Table of Contents

SECTION 2 5

List of Billing Participants

SECTION 3 6

Glossary

SECTION 4 9

Outline of the CASS

SECTION 5 13

Local Service Provisions and Codes of Conduct

SECTION 6 15

Administrative Forms and Procedures

SECTION 7 20

Air Waybill Completion

SECTION 8 22

Billing and Remittance Schedules

SECTION 9 23

Output Documentation

SECTION 10 28

Settlement Procedures

SECTION 11 31

Notification of Changes by Agents and CASS Associates Criteria for CASS Associates Financial Criteria

SECTION 12 33

Statistics

SECTION 13 34

CASS Management Contacts


SECTION 1

TABLE OF CONTENTS 1.2 APPENDICES

1. Appendix A Resolution 851 2. Resolution Appendix A 3. Resolution Appendix B 4. Resolution Appendix C 5. Resolution Appendix D1 6. Resolution Appendix E 7. Resolution Appendix F 8. Resolution Appendix G


SECTION 2

LIST OF BILLING PARTICIPANTS

AIRLINES PARTICIPANT PREFIX 3-DIGIT

AIR CHINA CA 999

CATHAY PACIFIC CX 160

CARGOLUX CV 172

EMIRATES EK 176

GARUDA INDONESIA GA 126

KLM CARGO KL 074

KOREAN AIR CARGO KE 180

KUWAIT AIRWAYS CORPORATION KU 229

LUFTHANSA CARGO A.G. LH 020

PT AYUBERGA (GSA of SAUDI ARABIAN AIRLINES)

SV 065

QANTAS FREIGHT QF 081

QATAR AIRWAYS QR 157

TURKISH AIRLINES TK 235


SECTION 3

GLOSSARY OF CASS-EXPORT TERMS

3.1 ACCOUNTABLE TRANSACTIONS (Resolution 801r -Section 2)

Transactions for which Air Waybills (AWBs) are issued by an Agent or CASS Associate; the term

also includes Cargo Charges Correction Advices (CCA) issued in connection therewith by any of

the Airlines involved in the carriage of the relevant shipment and received by CASS-ID.

3.2 AGENT

Registered IATA Cargo Agent(s) whose name(s) is (are) entered on the Cargo Agency List.

3.3 BILLING (Resolution 801r -Section 2)

The statement issued in respect of each Agent or CASS Associate by CASSlink’s Data

Processing Centre (DPC), HP indicating the net amount due from or to an Agent. Depending on

the circumstance, an Agent’s bank account may be directly debited or credited in respect of the

accountable transactions reported for the period covered by the billing.

3.4 BILLING PERIOD

The time span covered by the billing statement.

3.5 BILLING ANALYSIS

A Billing Analysis comprises a set of Cargo Sales Invoice/Adjustments, which indicate in

numerical sequence the details of AWBs issued during the reporting periods covered by the

billing.

3.6 BILLING DATE (Resolution 801r, Section 2, Paragraph 2.3)

The date on which the billing is issued and which appears on the Export Billing Statement.

3.7 BILLING PARTICIPANT (Resolution 801r, Section 2, Paragraph 2.2.2)

Billing Participant (i.e. CASS Airline) is required to upload the Air Waybill (AWB) data in an electronically readable form to CASSlink in respect of accountable transactions made on its behalf

by Agents and CASS Associates, and which has so notified the Agency Administrator in

accordance with Resolution 851.

3.8 BILLING PERIOD (Resolution 801r, Section 2, Paragraph 2.3)

The sales period covered by the billing which would be 1st

to 15th of month or 16th to end of

month.

3.9 CARGO CHARGES CORRECTION ADVICE (CCA)

The advice raised by a CASS Airline to adjust the amount owed by/to the Agent or CASS

Associate to/from the Airline resulting from a revision to the charges set out on an AWB.


SECTION 3


3.10 CASS ASSOCIATE

Any Air Forwarder other than an IATA Registered Cargo Agent who has executed an agreement

for participation in CASS-ID.

3.11 CASS MANAGEMENT (Resolution 823)

The department of IATA responsible to the Agency Administrator for the administrative

management and development of the CASS, and includes the local representatives of CASS-ID

Management.

3.12 CASS-ID AIRLINE

It can comprise of an IATA Member Airline, non-IATA Airline and/or GSSA who are fully

participating in CASS-ID from which the Agency Administrator has accepted an application and

concurrence in the prescribed form to fully participate in CASS-ID.

3.13 COUNTRY MANAGER OF INDONESIA

Country Manager of Indonesia also referred to as CASS Manager, based in Indonesia, is the

person acting on CASS Management’s behalf as an impartial co-ordinator of CASS activities in

Indonesia and applies the irregularity and default provisions of the IATA Resolutions.

3.14 LOCAL CUSTOMER ADVISORY GROUP -CARGO (LCAG-C)

A group representing all IATA members operating services or delivering air cargo consignments

to intermediaries locally. Following implementation of CASS-Indonesia, the membership of the

Group may be increased by inclusion of the non-IATA air carriers, if any, which participate in the

CASS-Export and the CASS-Import.

3.15 IATA SETTLEMENT SYSTEMS (ISS)

The functional area of IATA Industry Distribution & Financial Services (IDFS) responsible for the

management of CASS, and includes the representatives of CASS Indonesia Management

(Resolution 801).

3.16 ISSUING AIRLINE

The Airline whose AWB is issued for the transportation of a consignment.

3.17 REMITTANCE (Resolution 801r, Section 2, Para 2.5)

The CASS Management Office by direct debit from the Agent’s Bank Account under authorisation

given by the Agent (i.e. GIRO).

3.18 REMITTANCE DATE AND TIME (Reso. 801r, Section 2, Para 2.5)

The latest date and time by which the Agent or CASS Associate’s remittance in respect of the

appropriate billing is to be in possession of the CASS Management Office.


SECTION 3


3.19 REPORTING PERIOD (Resolution 801r, Section 2, Para 2.2)

The sales period within a billing period as published by CASS-ID stipulated in the CASS Reporting

Calendar (timetable).

3.20 SETTLEMENT OFFICE (i.e. CASS-ID) (Resolution 801r, Section 2, Para 2.1.2)

The Institution appointed by the local CASS Management to perform all or some of

the following functions:

- Render billings to Agents and CASS Associates.

- To make payments to CASS-ID Airlines.

- To perform such other functions as are prescribed in the Cargo Agency Rules in Resolution

801.

3.21 SUBMISSION DATE (Resolution 801r, Section 2, Para 2.2)

The latest date which billing file relating to a particular billing period is required to be uploaded CASSlink. Submission dates are stipulated in the CASS Reporting Calendar. A copy of the

Calendar can be found in Section 8 of this Manual.

3.22 WEIGHT CHARGE

The amount entered on the AWB in the Weight Charge Box. In this Manual, the term ‘Weight

Charge’ includes the charge by volume of a consignment.


SECTION 4

OUTLINE OF THE CASS-EXPORT 4.1 OPERATION OF CASS-EXPORT

In Indonesia, all IATA Registered Cargo Agents and CASS Associates are required to remit to

CASS Member Airlines in accordance with Section 2, Resolution 801r.

CASS does not process charter transportation sales. Collection of charter prices and payment of

commission thereon is undertaken directly between the Carriers and its Agent or CASS

Associates.

4.2 PARTIES INVOLVED IN CASS-EXPORT

4.2.1 Agent The CASS Agent submits all copies (except the copies specified for Agent’s use but including the designated CASS Copy) of completed Air Waybills (AWBs) directly to the Issuing Carrier (to the Handling Carrier if the Issuing Carrier and Handling Carrier are not the same Airline) when delivering consignments ready for carriage.

4.2.2 CASS Associate (aka Agents for the purposes of this Manual) The CASS Associate submits all copies (except the copies specified for Agent’s use but including the designated CASS Copy) of completed AWBs directly to the Issuing Carrier (to the Handling Carrier if the Issuing and Handling Carriers are not the same Airline) when delivering consignments ready for carriage.

4.2.3 Billing Participants A Billing Participant captures its own data and submits the data in the manner prescribed and agreed by electronic means which to be uploaded into CASSlink to enable it to produce invoices in the accepted layout and format. All adjustments to Air Waybill charges between Agents or CASS Associates and Billing Participants are carried out directly between the parties and incorporated in the electronic data submitted to CASSlink.

4.2.4 Data Processing Centre (DPC) - CASSlink

Upon completion of the data receipt from CASS Airlines, CASSlink extracts the relevant billing data for processing into billing and statistical records. A billing is then computed in respect of the data which can be downloaded from CASSlink by the Agent or CASS Associate and Airlines.

CASSlink does not control or correct the data shown on Air Waybills such as the rates and

charges entered, but instead validate and reflect errors in the Data Validation Irregularities

report.

The basis of CASSlink’s billings is therefore the factual information on the Air Waybill –

submitted by the Billing Participants by electronic means.

Each CASS Airline thus retains direct communication with its appointed Agent or CASS

Associate with regard to its activities on that airline’s behalf. Airlines continue to control

their Agent’s Air Waybill issuance activities and to take direct corrective action where

necessary.


SECTION 4

OUTLINE OF THE CASS-EXPORT

It is through the Country Manager, Indonesia that the Agency Administrator is informed of

irregularity and default action in respect of Agents and CASS Associates.

The provision of the IATA Cargo Agency Administration Rules (Resolution 801r, Section

2) makes the Country Manager, Indonesia responsible for certain aspects of irregularity

and default action at CASS Indonesia level. The Agency Administrator is responsible for

advising the IATA Membership of default situations in relation to Agents.

The Country Manager, Indonesia is responsible for advising the CASS Airlines of default

situation in relation to both CASS Agents and CASS Associates.

Discrepancies and shortcomings are reported to IATA Customer Services immediately for

appropriate action with the Agent or CASS Associate.

4.2.5 CASS-Indonesia Local Customer Advisory Group -Cargo (LCAG-C)

Comprises a selection of the CASS-Indonesia Airline Customers who advise and make

recommendations on the improvement of CASS-Indonesia operations and services.

To assist ISS Management and the LCAG-C perform the tasks allotted them the Agents

Liaison Group (ALG) Working Group has been created to assist with specific specialist

tasks. In addition other specialist groups may be created to handle specific tasks as the

need arises.

4.2.6 The working Group is:

- Agents Liaison Working Group (ALWG)

This Group conducts regular meetings with the Agents’ Trade Association and

Agents in order that dialogue between all users of CASS-Export Indonesia may take

place to ensure a smooth operation for CASS-Export Indonesia.


SECTION 4

OUTLINE OF THE CASS-EXPORT

4.2.7 Flow Chart of Parties to the CASS-Export Indonesia

CASS AIRLINE

OR

CASS ASSOCIATE

REMITTANCES


SECTION 4

OUTLINE OF THE CASS

4.3 RESPONSIBILITIES ARISING FROM THE CASS-EXPORT SYSTEM

Each of the parties participating in a CASS has a particular responsibility to ensuring the smooth

and secures flow of Air Waybills and Air Waybill data. These responsibilities are outlined below:

4.3.1 Local CASS Management

- Receipt and security control of statistical reports from the CASS Settlement Office;

- Informing the Agency Administrator and CASS-Export Indonesia Billing Participants

of serious anomalies;

- Monitoring Settlement Office activities as shown in paragraph 4.3.6

4.3.2 Billing Participants

- Timely submission of accurate billing data;

- Prompt handling of Agents’ queries;

- Processing of all adjustments within the prescribed schedule.

4.3.3 Agents

- Safe keeping of Air Waybills and the correct issue of Air Waybills;

- Timely payment of the Settlement Office’s billings;

- In accordance with the Cargo Agency Agreement, Agents are required to report to

the Manager, Cargo Services the total sales made which are not reported through the

CASS. The form in which such report is to be made shall be determined by the

Manager, Cargo Services and shall include: o Charter transportation sales; o Sales made on behalf of IATA Members not participating in CASS;

4.3.4 CASS Associates (aka Agents for the purposes of this Manual)

- Safe keeping of Air Waybills and the correct issue of Air Waybills;

- Timely payment of the Settlement Office’s billings;

4.3.5 CASS Management Office

- Investigating remittance discrepancies;

- Timely payment to CASS Airlines of remittances received from Agents and CASS

Associates;

- Timely payment to Agents and Associates of funds due to them as a result of a billing

creating a ‘due Agent’ balance.

4.3.6 Data Processing Centre (DPC) – CASSlink

- Processing data contained in Billing Participants electronic data submissions;

- Preparation, on behalf of Billing Participants, invoices in the prescribed format on the

due dates;

- Recording receipts of electronic data submissions;

- Billings for each Billing Period can be downloaded from CASSlink on the due dates

stipulated in the CASS Reporting Calendar for Agents, CASS Associates and Billing

participants;


SECTION 5

LOCAL SERVICE PROVISION AND CODES OF CONDUCT

5.1 BILLING FREQUENCY

For each calendar month period, IATA Agents and CASS Associates will receive two (2) billings:

1st Billing Invoice: (Reporting Period 1-15 of each month)

Covering:

- Air Waybills executed in or before 1-15 of current month and so far processed.

- Any Credit / Debit Memos & CCA’s from the current or previous Billing Periods.

- An Export Billing Statement detailing the 1st

billing period.

2nd Billing Invoice: (Reporting Period 16-date ending of each month)

Covering:

- Air Waybills executed in or before 16 to end of the current month and so far processed.

- Any Credit/Debit Memos & CCA’s from the current or previous Billing Periods.

- An Export Billing Statement detailing the 2nd billing period.

5.2 SETTLEMENT/REMITTANCE DATES

- Amounts Due to an Agent / CASS Associate

Where the net result of a billing is an amount due Agent / CASS Associate, the CASS

Management Office will ensure the payment is made by direct credit on the Airline Settlement

Date (as per CASS Reporting Calendar).

5.3 BILLING DISCREPANCIES

When IATA Agents or CASS Associates identify errors in the billings, Agents can issue correction requests online via CASSLink, Correction Services module.

Airlines have the opportunity to address any correction request in three (3) ways:

- Enter a correction document (CCA or DCM) into a billing file and load manually into CASSLink (in the same way as AWB’s), or

- Enter an Online Correction, if on-line corrections have been activated for the particular

carrier.

- Approve a Request for Correction entered by the agent, if on-line corrections have been

activated for the particular carrier.

From 01 October 2009, Resolution 801r and 801re have been amended to allow the provision for CASSLink to “Accept” corrections entered by an Agent that are not “Action” by the Airline before

the cut-off date.

What constitutes “Action” by the Airline? Accept, Reject, Amend or Airline Handled are all acceptable responses to a correction request.


SECTION 5

LOCAL SERVICE PROVISION AND CODES OF CONDUCT

It is recommended that communication with the Airline concerned continued to ensure billing disputes is being resolved at the soonest possible time. For more information on CASSLink Correction Services module and fact sheet, please visit our website at: www.iata.org/ps/financial_services/casslink.htm

5.4 FEES INCURRED FOR LATE REMITTANCE

According to Resolution 801, Section 2, subparagraph 2.6.10. of the Cargo Agents’ Handbook,

Agents will incur the following fees for each late payment:

- Bank’s overdraft (OD) interest amount subject to IATA Clearing Bank’s prevailing interest rate;

- Administration fee imposed by ISS Management.


SECTION 6

ADMINISTRATIVE FORMS AND PROCEDURES 6.1 INTRODUCTION

This Section will describe the following Administrative forms and the procedures to be adopted

when completing such forms.

- Cargo Charges Correction Advice (CCA)

- Debit/Credit Memo (DCM)

6.2 COUNTRY AND CURRENCY CODES – ASIA

The following codes apply in the CASS and should be correctly recorded on appropriate CASS administrative forms.

Country ISO & Numeric Codes Currency Code

Bangladesh BD 42 BDT

Brunei BN 04 BND

Cambodia KH 06 KHR

Hong Kong SAR HK 13 HKD

India IN 14 INR

Indonesia ID 15 IDR

Laos LA 18 LAK

Macao SAR MO 19 MOP

Malaysia MY 20 MYR

Myanmar MM 05 MMK

0Pakistan PK 27 PKR

Singapore SG 32 SGD

Sri Lanka LK 07 LKR

Taiwan TW 34 TWD

Thailand TH 35 THB

Vietnam VN 37 VND

This form is raised by Billing Participants to correct billings.


This form is raised by an Agent/CASS Associate or by a CASS Airline to correct any errors or

changes in relation to cargo charges.

6.3a Carrier would issue the CCA.

One copy would be given to the Agent or CASS Associate and one copy to the CASS DPC

for processing.

6.3b Specimen CCA

An explanation of the information contained in the CCA and the instruction on completion of

the CCA form are set forth below.


SECTION 6

ADMINISTRATIVE FORMS AND PROCEDURES

Box 1 -Airline No. Insert the 3-digit Airline code number to prefix the pre-printed CCA serial number.

Boxes 2, 3, 4, 5 and 6 -AWB No / Origin / Destination / Date / Place of AWB Issue

Insert the full number (prefix and serial) of the Air Waybill concerned; the three letter

codes of airport of departure and destination as shown on the original Air Waybill and the

Air Waybill date of issuance and place of issuance.

Box 7 and 8 – Name and City / Code

For CASS Collect Area only. Box applicable to Agent, Associate and Recipient.

Box 9 -Revised / Original charges

Box 9a – Revised / Correct Charges

For all AWB charges as they should have appeared on the Air Waybill in the

Revised/Corrected (prepaid or charges collect column as appropriate) charges column.

Box 9b – Original / Correct Charges

All charges actually appearing on the Air Waybill in the Original/Incorrect (prepaid or

charges collect column as appropriate) charges column.

Box 9c -Remarks and Reason for Issuing CCA

Insert in what way the original charges were incorrect.

6.4 DEBIT/CREDIT MEMO (DCM)

This form is raised by Billing and Full Participants to correct billings.

6.4a Any CASS Airline may raise this CASS administrative form.

The purpose of the DCM is mainly bookkeeping or accounting and allow all parties

(Agents/ Associates and DPC) to have an official record the changes reflected in the

CCA. In the main, the DCM is used by Carriers participating in the net net billing system

to adjust errors created by incorrect application of CASS codes.

6.4b Specimen DCM (Page 18)

An explanation of the information contained in the DCM and the instructions on completion

of the DCM form are set forth below.

Box 1 -Number

Insert the 3-digit Airline code number to prefix the CCA serial number.

Box 2 -Agent Code

Insert the appropriate Agent/Associate Code (including CASS Location Code) details.

Box 3 -Airline Code

Insert the applicable IATA 3-numeric Airline Code of the Carrier raising the DCM.


SECTION 6


Box 4 -Reporting Period

Indicate the period under which the AWB in question was processed in error and requires

correction.

Boxes 5, 6, 7 and 8 -AWB No / Origin / Destination / Date

Insert the full number (prefix and serial) of the Air Waybill concerned; the three-letter

codes of airport of departure and destination as shown on the original Air Waybill and the

Air Waybill date of issuance.

Box 9 -Revised / Original charges

Box 9a -Currency Code

Insert the ISO 3-alpha currency code of Air Waybill in terms of Section 5.2

Box 9b – Revised / Correct Charges

For all AWB charges as they should have appeared on the Air Waybill in the

Revised/Corrected (prepaid or charges collect column as appropriate) charges column.

Box 9c -Original / Incorrect Charges

All charges actually appearing on the Air Waybill in the Original/Incorrect (prepaid or

charges collect column as appropriate) charges column.

Box 9d -Reason for Advice

Insert the reason for raising the DCM.

Box 10 -Amount of DCM

Insert the net net amount of the DCM after highlighting whether the amount is meant to

be a debit or credit.

Box 11 -Memo Authorised By

Insert Name, Title and Signature of the Airline that raises the DCM.


SECTION 6



SECTION 6


(11) RESTRICTIONS 1. Prepaid to Collect (Resolution 612 – Shipper’s Request for Air Waybill Amounts) 2. Increase of Collect due Agent 3. Loss or Damage Claims 4. Time limitations to overcharge claims within the carrier’s conditions 5. Carrier reserves the right to recharge the Agent via the Settlement Office or directly if the adjustment is rejected. Further disputes must be resolved with carrier directly. Airline Name _________________________________________________ Street Address_________________________________________________ City Address _________________________________________________

Sincerely Yours

____________________ _______________________________ Date Signature of Carrier’s Representative

6.5 BILLING PARTICIPANT FILE SPECIFICATIONS – CASS EXPORT

Note: Please refer to the attached CASS Technical Specification Handbook – Section 2


SECTION 7

AIR WAYBILL COMPLETION 7.1 INTRODUCTION

As Air Waybills represent the fundamental source document for CASS-ID, the importance of

their correct and complete completion cannot be over-emphasised. Agents and CASS

Associates are reminded of their obligation in this regard.

7.2 NUMERICAL ISSUE OF AIR WAYBILL STOCK

Air Waybills for each Airline should be issued in the consecutive order of the serial numbers.

All current stock is to be used up before issuing from new stock.

7.3 AIR WAYBILL COPY DESIGNATED AS CASS COPY

CASS-ID has determined that the ‘ORIGINAL NUMBER 1 (FOR ISSUING CARRIER)’ (green

copy) shall be deemed the CASS Copy of an AWB and is the copy from which the Data

Processing Centre extracts necessary data that is used to bill an Agent/CASS Associate.

7.4 SUPPORTING DOCUMENTS AND FORMS

Supporting documents and forms in relation to an Air Waybill shall be attached behind the Air

Waybill and NOT to the CASS Copy of the AWB.

7.5 AGENT/CASS ASSOCIATE CODE

All documentation must show full Agent/CASS Associate code including CASS location code.

Agent/CASS Location Code should be shown in the “Agent’s IATA Code” rubric whilst CASS

Associate/CASS Location Code should be shown in the “Account No” rubric.

7.6 VOIDED AIR WAYBILL

Voided Air Waybills should contain Agent/CASS Associate code and CASS location code

and must be submitted to the appropriate Issuing Carrier for necessary action.

7.7 LOST AIR WAYBILL CASS COPY

Lost copy of CASS Copy of an Air Waybill must be reported to the appropriate Issuing Carrier

who will advise the Agent/CASS Associate of the procedures to be followed.


CCAs should be forwarded to the Agent or CASS Associate concerned and to CASS DPC for processing. Under no circumstances should CCAs be handed to the Handling Carrier.


SECTION 7

AIR WAYBILL COMPLETION 7.9 CASS COMMISSION CODE

CASS Commission Code is formatted ANN (e.g. Z31) and when required to be quoted on an Air

Waybill, should appear in the top right hand corner of the “Accounting Information” rubric.

Note: Please refer to Resolution 600a, Attachment A – Air Waybill Technical Specifications.


SECTION 8

BILLING AND REMITANCE SCHEDULES

Note: Please refer to Attachment.


SECTION 9

OUTPUT DOCUMENTATION

9.1 INTRODUCTION

This Section deals with the printed output (and electronic billing data) available from CASSID.

Airlines, CASS Agents and CASS Associates will receive all or a combination of the following

printed reports and may purchase the electronic data:

- Data Validation Irregularity Report }

- Irregularity Report – Capture }

- Notification of Volume CASS } Airline’s Report

- Cargo Sales Invoice / Adjustment }

- Export Billing Statement }

- Cargo Sales Invoice / Adjustment } Agent’s Report

- Export Billing Statement }

Each report is covered in detail later in this Section. All reports will be downloaded from CASSlink.

REPORT ENQUIRIES Agents and Associates are reminded that the CASS Management Office

does not raise any documentation passing through the CASS. Accordingly, enquiries on any item

appearing on a CASS billing should be referred to the appropriate Issuing Carrier in the first

instance.

Any matter requiring the attention of CASS will, in turn, be re-directed to CASS by the Issuing

Carrier concerned.

9.2 DATA VALIDATION IRREGULARITY REPORT ----- AIRLINE REPORT

Explanation of items

Item 1 Country Code

- Name of regional CASS participating country

Item 2 Origin Code

- Airline’s prefix will appear in this column.

Item 3 Detail Records

- “NO IRREGULARITIES” must show on this column.

- This means that tape is clean for processing.

Item 4 AWT/BTT/Trailer

- Number of documents entered into the system will appear.

Item 5 Counted

- This column will indicate the correct number of documents entered into system.

Item 6 Hash Amount

- This column will indicate the total amount Agents payable to Airlines.


SECTION 9

OUTPUT DOCUMENTATION 9.3 NOTIFICATION OF VOLUME CASS ---- AIRLINE REPORT


Item 1 Airline - Airline prefix will appear here

Item 2 AWB-Rev - Total number of valid AWB will show here

Item 3 AWB – VD - Total number of Void AWB will show here

Item 4 CCA - Total number of CCA will appear here (if any)

Item 5 DCM - Total number of DCM will appear here (if any)

Item 6 BTA - Report will always shows ‘0’ as BTA no longer use for CASS

Item 7 Lines CUM - Total number of documents received (ie: AWB-Rev, AWB-VD, CCA & DCM)

Item 8 LNS

- Accumulative of UTP records from 1st

billing of the year

Item 9 Share

- UTP share, actual share of nett/nett amount (Percentage of each airlines vs. total nett amount of all airlines)

Item 10 Total Amount

- Total amount due airlines per billing period will show here.

Item 11 Share

- Volume share, actual share of billing amount (Percentage of each airlines vs. total

volume of all airlines)

9.4 CARGO SALES INVOICE / ADJUSTMENT ------AIRLINE REPORT


Item 1 Country - Name of regional CASS participating country.


SECTION 9


Item 2 Agent - The registered full name and address of the Agent or CASS Associate.

Item 3 Airline Name and Invoice Address - Full name and address of invoicing Issuing Carrier.

Item 4 IATA Numeric Code

- The Agent’s or CASS Associate’s IATA or CASS Associate Code and CASS

location code.

Item 5 Currency

- The notation “IDD” for Indonesia Dollars will appear in this area to signify the

settlement currency of the report.

Item 6 Billing Period

- The commencing and finishing dates of the CASS period covered by the billing will

be shown in the format ddmmmyy, e.g. 01/Jun/00-15/Jul/00

Item 7 Page

- Page count of the invoice/statement production.

Item 8 Air Waybill Serial Number

- Air Waybill serial number of the AWB under report.

Item 9 SP IN (Special Indicator) -(If Any)

- Highlighted information under report. “VD” indicates a void AWB, “SR” indicates a

service AWB, “DL” and “AD” indicates a CCA/DCM reported and “LT” indicates a late

payment of an AWB.

Item 10 Origin---Destination Column (ORGDES)

- Column reports both the Origin and Destination three Alpha City Codes. Eg: SIN is

Origin XXX is Destination Airport

Item 11 Gross Weight

- Chargeable weight will be indicated in this column.

Item 12 Prepaid Weight Valuation Charges

- Prepaid weight and valuation charges will be indicated in this column.

Item 13 Prepaid Other Charges Due Airline

- Other prepaid charges due airline, amount will be indicated in this column.

Item 14 Collect Weight Valuation Charges

- Collect weight and valuation charges will be indicated in this column.

Item 15 Collect -Other Charges Due Agent

- Other collect charges due agent, amount will be indicated in this column.


SECTION 9


Item 16 Recapitulation

- Total prepaid charges due airline will reflect the totals of items 12 and 13. -

Total commissionable sales will reflect the totals of items 12 and 14.

Item 17 Commission Due Agent

- Will reflect the commission percentage (if applicable) paid. -Commission

due agent will reflect the amount of commission payable (if any). Other

charges due agent will reflect the total of item 15.

Item 18 Net Total Due Airline

- Indicates the net amount due to or by the airline to which the invoice relates.

9.5 Export Billing Statement – Airline Report


Item 1 Country

-Name of regional CASS participating country.

Item 2 Airline

-Full name and address of Airline.

Item 3 Currency

-The notation “IDD” for Indonesia Dollars will appear in this area to signify the

settlement currency of the report.

Item 4 Page

-Page count of the billing statement production.

Item 5 IATA Numeric Code

-The Agent’s or CASS Associate’s IATA or CASS Associate code and CASS

location code.

Item 6 Billing Period

-The commencing and finishing dates of the CASS period covered by the billing will be

shown in the format ddmmmyy, e.g. 01 Jul 00 – 15 Jul 00

Item 7 Agent Number -Name

-The IATA alpha and numeric codes of the invoicing CASS Agent will appear here.

Item 8 Prepaid Weight Charge

-Total prepaid weight charges will appear in this column.

Item 9 Prepaid Other Charges Due Airline

-Total other prepaid charges due airline will appear in this column.


SECTION 9


Item 10 Charges Collect Weight Charge - Total collect weight charges will appear in this column.

Item 11 Charges Collect Other Charges Due Agent - Total collect other charges due agent will appear in this column.

Item 12 Commission

- Total of commission value from the recapitulation area of the cargo sales

invoice/adjustment report for the invoicing airline will appear here.

Item 13 Net Due Airline

- If the value of a cargo sales invoice/adjustment report results in an amount due

airline, the value of that report total will appear here.

Item 14 Remittance Date

- On due date, amount will be debited/credited in accordance with the settlement

calendar.

Note: Please refer to Attachment for reports sample.


SECTION 10

SETTLEMENT PROCEDURES

10.1 INTRODUCTION

This section deals with the procedure to be followed by an Agent/CASS Associate when settling

CASS billings.

10.2 BILLING FREQUENCY

The Cargo Agency Conference has set the billing frequency of CASS–ID.

The set frequency is: - 1st

to 15th each month

- 16th to end each month

Data electronically uploaded by Billing Participants to CASSlink during the above billing periods

will be invoiced to Agents/CASS Associates in the billing relating to the appropriate frequency.

10.3 REMITTANCE DATE

The Remittance Date has been set between 28 -30 days following the last day included in the

remittance cycle under settlement (i.e. 15th of the month) or brought forward to a business day if

the dates fall on a Fri/Sat/Sun or CASS Management Office is closed for business on that day.

Please ensure funds are well maintained in your designated sub-account on every Remittance

Dates. Remittances received after the said close of business cannot be physically processed on

the same day and will thus be deemed not to have been received on the Remittance Date.

10.4 BILLING DISCREPANCIES

To facilitate the correction process, IATA has developed an online CASSLink correction module,

allowing Agents to simply raise a “REQUEST FOR CORRECTION” and subsequently Airlines

have the option to ACCEPT, REJECT, AMEND or AIRLINE HANDLED and process the correction via CASSLink or a DCM through their own in-house accounting system for submission to CASS.

ISS Management has enhanced the CASS reporting calendar to include two (2) additional

deadlines:

10.4.1 A query notification deadline, by which date Agents must register billing queries through CASSLink. Such deadline shall be no less than 4 calendar days following the dispatch of the CASS invoices for the billing period in question.

10.4.2 A query response deadline, by which date CASS Participants must respond through

CASSLink to all queries registered. Such deadline shall be no less than 4 calendar days prior to the Remittance date for the billing period in question. Responses may be one of the following;


SECTION 10


- Accept, meaning the Participant agrees with the query registered;

- Reject, meaning the Participant does not agree with the query registered;

- Amend, meaning the Participant wishes to process a credit for a different amount to that

registered;

- Airline handled, meaning the Participant agrees with query registered and will be

generating the appropriate credit within its own system for processing through CASS;

Prior to each CASS processing the correction period, all queries registered in accordance with

paragraph 10.4.1 above that have not been responded to in accordance with paragraph 10.4.2.

above shall be automatically processed as approved.

Notwithstanding paragraph above, CASS Participants may in subsequent billing periods re-

invoice registered queries, which they reject.

The procedures are defined in IATA Resolution 801r, Section 2, subparagraph 2.13.

10.5 AMOUNTS DUE TO AN AGENT/CASS ASSOCIATE

Where the result of a CASS Billing is an amount due the Agent or CASS Associate, the Agent or

CASS Associate nominated bank account will be credited with the amount of the refund on

Remittance Date.

10.6 REPORTING, BILLING AND REMITTANCE

A Reporting, Billing and Remittance Schedule for CASS-ID will be issued by the Country

Manager, Indonesia in November each year for the following year and will appear in a CASS-ID

Bulletin at that time. A copy of the Reporting and Remittance Calendar appears at the end of this

Manual – Section 8.

10.7 IRREGULARITIES AND DEFAULT

The settlement period as defined under section 10.3.above requires payment to be made by the

stated date (the Remittance Date).

Any Agents who have not settled their account in full by the Remittance Date, subject to the

procedures outlined in Section 10.3, will be issued an irregularity. Additionally, any Agent whose

payment is subject to rejection by their bank, i.e. returned cheque or rejected direct debit will be

subject to the issuance of one (1) irregularity.

Four (4) issuances of irregularities during a twelve-month period will then instigate the coordinator

CASS-Indonesia declaring that Agent in Default. The Default declaration will occur immediately

upon the issuance of the fourth irregularity.

The Default will be maintained until such time as all the lifting criteria are met. The full irregularity

and default procedures are contained within Resolution 801r.


SECTION 10


10.8 GRACE PERIOD

Further to the procedures outlined above there is a 10-day period that exists after the Remittance

Date to enable any payments not yet made to be forwarded to the CASS Office. This period

enables Agents to deal with problems and internal issues that inhibited payment to be made on

time.

Should payment still be outstanding at the end of this “Grace Period” then the Agent would be

declared immediately in default.

Although, in the case of four (4) accumulated irregularities the Grace Period will not prevent an

immediate default declaration.


SECTION 11

NOTIFICATION OF CHANGES

11.1 INTRODUCTION

Agents and CASS Associates should be aware of their obligations under their respective Cargo

Agency and CASS Associate Agreements to give PRIOR notice of any changes taking place to

their Agency or Organisation. This very important requirement, if overlooked, can lead to an Agent

or CASS Associate being SUSPENDED from CASS-ID, until such changes are resolved.

11.2 CHANGES TO AGENCIES OR ORGANISATIONS-NOTIFICATION

The following changes should be action as indicated: - Change of Ownership; - Change of Legal Status; - Change of Name; - Change of Address or - Change of bank

Agents and CASS Associates:

To the Country Manager, Indonesia at the address shown in Section 13 of this Manual.

11.3 CRITERIA FOR CASS ASSOCIATES

Admission Criteria CASS Associate

Source Reference to IATA Resolution 851

Company

at least 6-month in operations; accompanied by Certificate of Incorporation / Registration by the Registrar of Companies or equivalent Authority, Articles and Memorandum of Association and Company Business Profile

Paid-up Capital At least IDR200,000,000

Directors/Shareholders

Never found guilty of a criminal offence by a court of law and/or have worked for a company which has been wound up compulsorily (*TA)

Financial Guidelines Reference to IATA Resolution 801, Financial Criteria Indonesia Section 2

Insurance Policies

Have adequate insurance to cover its liability for loss of or damage to shipper’s cargo e.g. Fire and Theft/Burglary or Public Liability or Bailee

Premises Lease or Rental Agreement; Documentary evidence of ownership

Cargo Handling Equipments Forklift and Scale Machines

Appointment by Airline Sponsorship from 1 CASS Airline


SECTION 11

NOTIFICATION OF CHANGES * TA = if an IATA Cargo Agent also has Approved Location for passenger sales under the IATA Passenger Sales Agency Rules applicable and such Approved Location is declared in default under those Rules by reason of accumulated irregularities, such IATA Cargo Agent shall also be deemed in default under these Rules and default action with respect to the Agent shall be taken.

11.4 FINANCIAL SECURITY

All IATA Registered Cargo Agents and CASS Associates are required to provide an Industry

Bank Guarantee equivalent to the sum of the three (3) highest billing periods in the past 12

months or USD 15,000.00 whichever is higher or participation in insurance (DIP).

Note: Please refer to Resolution 801, Financila Criteria – Indonesia, section 1.


SECTION 12

STATISTICS

12.1 STATISTICS

Statistics reports will be provided upon request. For subscription, please refer to the following: http://www.iata.org/services/statistics/intelligence/cargois/Pages/index.aspx


SECTION 13

CASS MANAGEMENT CONTACTS

13.1 IATA INDONESIA Contact Details Address: Summitmas II 17th floor Jl. Jendral Sudirman kav.61-62 Jakarta 12190, Indonesia Tel: +62 21 2934 9000 Fax: +62 21 522 0706/08 Customer service Portal: http://www.iata.org/customer-portal/Pages/contactus.aspx

Resolution 851

• Monitor local CASS member costsRESOLUTION 851• Review the CASS budgets on a consultative basis

CARGO ACCOUNTS SETTLEMENT WHEREAS it is further recognised that in the event of anySYSTEM disagreement or dispute between the CPG and IDFS,

such dispute shall be referred to the Cargo Committee;CAC1(35)851 (except USA) Expiry: Indefinite

WHEREAS ISS Management shall operate in accordance(amended) Type: Bwith the IATA Settlement Systems Service ProvisionsCAC1(35)851 (amended)Manual, the CASS Technical Specifications HandbookCAC1(35)851 (amended)and the Local Customer Services Manual which describeCAC2(36)851 (amended)the provision of services in the operating CASSs;CAC3(37)851 (amended)

CAC1(38)851 (amended)WHEREAS the Cargo Agency Conference (hereafterreferred to as “the Conference”) exercises authority andresponsibility over the IATA Cargo Agency Programme,WHEREAS the 1998 IATA Annual General Meetingincluding the relationship between Airlines and Agents,agreed to restructure the IATA Industry Settlement Sys-andtems and has approved the establishments of IATA

Distribution and Financial Services (hereafter referred toWHEREAS Cargo Accounts Settlement Systems (CASS)as “IDFS”), as an IATA division responsible to the IATAhave been introduced.Board of Governors for the Management and efficient

operation of this business activity and to that end has It is hereby RESOLVED that,authorised changes in the management and operation ofthe IATA Industry Settlement Systems (hereafter referredto as “ISS”), and 1. CARGO AGENCY CONFERENCEWHEREAS it is therefore necessary to recognise the 1.1 The Conference is responsible for, amongst otherresponsibility of IDFS for all ISS administration and things, setting CASS technical standards, together withoperational functions, such as: corresponding changes to Standard forms used in the• ISS budgets (cost and revenues) operation of the CASS. These are published in the CASS

Technical Specifications Handbook, Attachment A, which• ISS staffingconstitutes part hereof;• ISS contracts (service agreements) to include signa-

ture authority 1.2 amendments to the CASS Technical Specifications• ISS office management and administration Handbook shall be subject to agreement by the Confer-

ence, however, should the CASS Policy Group (CPG)And further to recognise that ISS matters will be super- recommend action be taken on a particular amendment(s)vised by the IATA Board of Governors, and between Conferences, ISS Management shall publish theproposed amendment(s) in writing to all Members. If noWHEREAS the IATA Board of Governors has charged theprotest is received from any Member within 45 days of theCargo Committee to provide advice and guidance to thepublication of the amendment(s), the amendment(s) willBoard on all Cargo settlement matters, andbe deemed endorsed and the CASS Technical Specifica-tions Handbook will be amended accordingly. In the eventWHEREAS the IATA Cargo Committee has established aof a protest, the reasons therefore shall be given inCASS Policy Group (hereinafter referred to as “CPG”) towriting and the protested amendment will be reconsideredprovide policy direction to IDFS on CASS matters and toat the next meeting of the CPG with a view to overcomingprovide advice to IDFS Management on all mattersthe reasons for disagreement. In the event of continuingrelating to the functional management and operation ofdisagreement, the matter shall be referred to the Confer-CASS;ence for final action.

WHEREAS it is recognised that the terms of referenceand activities of the CPG are to:

2. LOCAL CUSTOMER ADVISORY• Provide a CASS consultative forum between IDFSGROUPS — CARGO (LCAGC)Management and Member airlines

• Formulate a global representation policy 2.1 the Conference has established Local Customer• Develop the CASS cost sharing formula and CASS Advisory Groups — Cargo (LCAGC) in countries

pricing policy wherever a CASS is in operation, to provide advice to ISSManagement on local customer service issues and to• Develop a CASS country development planco-ordinate local needs;• Approve the commencement of all new feasibility

studies and appoints CASS feasibility study groups to 2.2 the Conference determines the procedures forwork with IDFS Management in the preparation of establishing the membership of the LCAGC;feasibility study reports

2.3 the Rules and Procedures for the LCAGC, as• Review reports received from the Local Customeragreed by the Conference, are contained in Appendix ‘B’Advisory Groupsto this Resolution and constitute part hereof.

33RD EDITION, OCTOBER 2010 105

Cargo Agent's Handbook — Resolution 801 — Worldwide

If such an agreement is effective, then a person other3. FEASIBILITY STUDY —than an Agent may become a CASS Associate andIMPLEMENTATION OF A CASSparticipate in the CASS-Export provided that such person:

The Head Office of any Member, or group of Members, 6.1.1 (except for area covered by Resolution 805zz)may request ISS Management to initiate a feasibilityabides by financial obligations to settle through thestudy, respecting CASS implementation.system in accordance with Resolution 801r, and besponsored by a CASS carrier. If any other requirement islocally recommended, it should be submitted to the Cargo4. PARTICIPATION BY MEMBERSAgency Conference for endorsement prior to application;

4.1 Participation by IATA Members in any CASS is6.1.1 (for area covered by Resolution 805zz) abides byvoluntary. IATA Members may join at the inception of afinancial obligations to settle through the system inCASS or may join at a later date by paying the applicableaccordance with Resolution 801re and is sponsored by ajoining fee set by ISS Management;CASS Carrier. If the Associate has accumulated 3 pay-

4.2 participation in any CASS shall be dependent on the ment irregularities in the preceding 12 months, a bankMember continuing to pay the appropriate charges for guarantee shall be provided by the Associate to cover itsthose services that have been provided to the Member in average CASS remittance value, as determined by ISSconnection with the operation of that CASS; Management. If any other requirements are locally recom-

mended, they should be submitted to the Cargo Agency4.3 a Member's participation shall be dependent on it Conference, for adoption, prior to its application. CASScontinuing to meet financial criteria established by the Associates who are shipping Cargo under their ownershipConference, if any; and who are Direct Accounts of an Airline shall not be

subject to the bank guarantee provision.4.4 upon joining a CASS, a Member must sign aCounter-indemnity Agreement with IATA as prescribed in 6.1.2 signs an agreement in the form specified inAppendix ‘C’ to this Resolution. Where a current signed Appendix ‘D’ to this Resolution and pays the participationcounter-indemnity is in place, the changes specified in fees determined by ISS Management from time to time;Appendix ‘C’ are deemed to be incorporated therein;

6.2 the Agency Administrator, after confirming the appli-4.5 once a Member has joined a CASS, it automatically cant meets the applicable criteria, signs the agreement onbecomes a Billing Participant as defined in Resolu- behalf of all Airlines participating in that CASS and shalltion 823 “Definitions of Terms Used in Cargo Agency then issue to the applicant a CASS Associate codeResolutions;” number;

4.6 where a negative settlement occurs as a result of 6.3 such number may only be used as long as themonthly CASS billings, monies due to IATA should be Associate continues to meet the local qualifying criteriaremitted by the Member by the published applicable and has paid all applicable fees;remittance date.

6.4 further to Paragraphs 6.1 and 6.1.1 above, where adecision regarding Associate participation or applicable

5. PARTICIPATION BY AGENTS criteria is required between Conferences, a mail vote maybe initiated. Providing unanimous support for the proposal

Where a CASS-Export has been adopted for a given is received, the proposal shall be adopted. Failure to votecountry/area, then: will be deemed to be an abstention. Abstentions shall

count as positive votes.5.1 effective from the date of implementation, all Agentsin that country/area shall be governed by the provisions ofSection 2 of Resolution 801r (except for countries where 7. PARTICIPATION BY NON-IATAResolution 805zz has been implemented in which case AIR CARRIERSResolution 801re applies) with respect to transactionsmade on behalf of CASS-Export Airlines; 7.1 A non-IATA air carrier (an Airline), having lodged its

own Air Waybills with Agents, may request participation5.2 where a CASS is implemented, the Agency Adminis-in a given CASS by submitting to the Agency Administra-trator shall so advise all Agents affected.tor a Form of Application and Concurrence, in which,amongst other things, they agree to be bound by5.3 (Australia only) nothing in these procedures shallthe applicable Cargo Agency Resolutions. The Form ispreclude an airline and an intermediary from makingprescribed in Appendix ‘E’ to this Resolution;alternative arrangements on a bilateral basis outside of

CASS. 7.2 upon acceptance by the Agency Administrator, theAirline agrees;

6. CASS ASSOCIATES 7.2.1 to pay the applicable joining fees set by ISSManagement;6.1 The Cargo Agency Conference may decide that

charges due on consignments tendered by persons other 7.2.2 to contribute to the management and other coststhan Agents are to be collected in a particular CASS inof such CASS as set by ISS Management;accordance with the provisions implemented thereof.

33RD EDITION, OCTOBER 2010106

Resolution 851

7.2.3 to meet the financial criteria established by the 8.6 once a GSSA has joined a CASS, it may elect aConference, if any; mode of Participation, Billing or Full, as defined in

Resolution 823 “Definitions of Terms Used in Cargo7.3 participation in any CASS shall be dependent on the Agency Resolutions”;Airline continuing to pay the appropriate charges for thoseservices that have been provided to the Airline in connec- 8.7 where a negative settlement occurs as a result oftion with the operation of that CASS; monthly CASS billings, monies due to IATA should be

remitted by the General Sales and Service Agent by the7.4 upon joining a CASS, an Airline must sign a published applicable remittance date.Counter-indemnity Agreement with IATA as prescribed inAppendix ‘C’ to this Resolution;

9. IATA SETTLEMENT SYSTEM SERVICE7.5 once an Airline has joined a CASS, it may elect a PROVISIONS MANUALmode of Participation, Billing or Full, as defined inResolution 823 “Definitions of Terms Used in Cargo ISS Management, in consultation with the CPG, shallAgency Resolutions”; produce an IATA Settlement System Service Provisions

Manual containing terms, conditions and codes of con-7.6 where a negative settlement occurs as a result of duct of CASS operations applicable in all areas. The CPGmonthly CASS billings, monies due to IATA should be will be responsible for the content of the Manual, howeverremitted by the Non-IATA Carrier by the published appli- it shall at all times be in conformity with applicable IATAcable remittance date. Resolutions.

8. PARTICIPATION BY GENERAL SALES 10. LOCAL CUSTOMER SERVICESAND SERVICE AGENTS (GSSAs) MANUALFor the purpose of this Paragraph, the term ‘General Wherever a CASS has been implemented, ISS Manage-Sales and Service Agent (GSSA)’ shall also include any ment shall produce a Local Customer Services Manual,Person appointed by one or more air carriers to carry out containing local terms, conditions and codes of conduct ofaccounting functions in respect of cargo sales transac- the local CASS operation. The Cargo Agency Conferencetions made by Agents on behalf of such carrier(s), but not delegates the authority for the contents of this Manual toperforming sales reservations functions: the Local Customer Advisory Groups Cargo (LCAGC), for

subsequent endorsement by the CPG. The contents of8.1 a General Sales and Service Agent (GSSA),this Manual shall be in conformity with applicable IATAappointed by air carriers which have lodged their own AirResolutions and are described in Appendix H.Waybills with Agents, may request participation in a given

CASS by submitting a Form of Application and Concur-rence to the Agency Administrator. The form, prescribed 11. VOLUNTARY TERMINATIONin Appendix ‘F’ to this Resolution, amongst other things,binds the applicant to the Cargo Agency Administration A Member, Airline or GSSA may withdraw from a particu-Rules; lar CASS by giving written notice of not less than

3 months and shall be liable for its share of all costs8.2 the appointing Member or Airline shall be requested through to the end of the notice period, except that ato confirm the appointment by submitting a Form of GSSA's participation in a CASS may be terminated whenAuthorisation. This form is described in Appendix ‘G’ to the Member appointing the GSSA has notified the Agencythis Resolution; Administrator, in accordance with Resolution 871, with not

less than three calendar months' notice in writing that8.3 upon acceptance by the Agency Administrator, thethey have terminated their appointment of the GSSA.GSSA agrees;

8.3.1 to pay the applicable joining fees set by ISS 12. AIRLINE SUSPENSION OFManagement;OPERATIONS

8.3.2 to contribute to the management and other costsof such CASS as set by ISS Management; 12.1 Reasons for Suspension8.3.3 to meet the financial criteria established by the Where an Airline participating in a CASS (“the Airline”)Conference, if any; ceases operations, due to financial or other reasons, or

where the Airline becomes subject to formal bankruptcy,8.4 participation in any CASS shall be dependent on the operational embargo or reorganization proceedings, ISSGSSA continuing to pay the appropriate charges for those Management shall suspend settlements to the Airlineservices that have been provided to the GSSA in connec- from CASS operations.tion with the operation of that CASS;

12.2 Action by ISS Management8.5 upon joining a CASS, a GSSA must sign a Counter-indemnity Agreement with IATA, as prescribed in Appen- When an Airline ceases operation, ISS Management willdix ‘C’ to this Resolution; continue to collect monies due to such airline in accor-

dance with the settlement office procedures.



An Agent or Associate (or in Europe, an Intermediary) RESOLUTION 851would not be expected to settle any amount in respect ofan air waybill of an airline that has ceased operations, Appendix ‘B’where as a direct consequence of such cessation of

RULES AND PROCEDURES LOCALoperations, the consignment has not been transported inaccordance with the original shipping instructions. In this CUSTOMER ADVISORY GROUPScase the normal CASS dispute procedures apply. CARGO (LCAGC)12.3 Lifting of Suspension

1. FunctionIf the Airline resumes its operations or the reorganisationproceedings terminate, and the Airline continues or Local Customer Advisory Groups – Cargo (LCAGC) areresumes operations, ISS Management shall lift the established by the Cargo Agency Conference wherever asuspension. CASS is in operation. Each LCAGC provides advice to

ISS Management on customer service issues and inparticular, establishing and addressing local needs.13. TIE-IN

This Resolution shall not come into or remain in effect 2. Membershipunless Resolution 853 comes into and remains in effect.The LCAGC will normally consist of not more than(Attachment ‘A’ is the CASS Technical Specifications 10 persons. The Cargo Agency Conference may author-Hand-book and is published separately). ise a larger number, following a request from an area.LCAGC members and their designated alternates shall beAppendices:elected for a two-year term by all Participating Airlines inAppendix A: Intentionally left blank that CASS, from nominations received from these Partici-

Appendix B: Local Customer Advisory Group – pating Airlines. Ideally, LCAGC members should beCargo, Rules and Procedures suitably qualified representatives at a senior level, provid-

ing expertise in the different fields of the CASS activity.Appendix C: CounterindemnityLCAGC members attend LCAGC meetings as local indus-Appendix D: Associate Agreementtry representatives.Appendix E: Application and Concurrence –

Non-IATA Carrier 2.1 If elected, GSSAs/GSAs may be accepted asLCAGC members. They may participate in LCAGC meet-Appendix F: Application and Concurrence – Generalings representing themselves alone and not representingSales Agenttheir appointing Airlines.Appendix G: Form of Authorisation

Appendix H: CASS-Export Local Customer Services 2.2 A Participating Airline may nominate a suitablyManual – CASS (Import/Export) Contents Outline. qualified individual from a GSSA/GSA. If elected, such

GSSA/GSA individual shall attend the LCAGC meetings14. RIGHT OF SET OFF as a local industry representative, and their LCAGC

membership shall represent no greater weight than anyWhen an Airline is suspended from CASS, ISS Manage- other LCAGC member despite that the GSSA's/GSA'sment shall have the right to set off any debt or claim owed business may serve as an agent or representative ofby such Airline to CASS in relation to a CASS settlement, more than one Participating Airline.including any amount owed by the Airline to IATA for theprovision of CASS processing and management fees,against any monies held or owed by IATA or any of its 3. Meetings, Quorum and Votingdivisions and which are payable to that Airline.

The frequency of meetings is determined by ISS Manage-ment, in consultation with CPG or the LCAGC. A quorumshall be a simple majority (one half plus one) of themembership. Each LCAGC is a consultative body andtherefore there will be no formal voting. LCAGC will act inthe form of making recommendations. Each LCAGC willelect its Chairman from among its members. The localISS Manager will act as Secretary of these meetings.Other Participating Airlines in the CASS may attendmeetings as observers, subject to the prior consent of theCAGC Secretary. Representatives of non-airline entitiesparticipating in that CASS may attend certain parts of aCAGC meeting, at the invitation of its Chairman and ISSManagement. Additionally, the local/regional ISS Managermay call a customer meeting, at least once per year.


Resolution 851 — Appendix ‘B’

4. ActivitiesISS Management may typically consult a LCAGC for:— advice, as a user forum, on all local matters

presented to it by ISS Management, concerning thelocal operation of CASS;

— advice to the local ISS Manager on the establishmentof local CASS business requirements and enhance-ments, especially where differences from worldwidepolicy and standards are sought;

— guidance to the local ISS Manager, concerning:marketplace activities and development opportu-nities, and other local/area needs;

— other matters, as appropriate.

5. Agenda and ReportsThe Agenda of each LCAGC shall consist of customerservice issues on which ISS Management seeks theadvice of the LCAGC, or proposals submitted by Partici-pating Airlines. It shall be circulated by the LCAGCSecretary not later than 10 days before the start of themeeting. The report of LCAGC meetings shall be submit-ted to the CPG and circulated promptly by the Secretaryto LCAGC Members, and all Participating Airlines. TheSecretary of the LCAGC will provide a regular update onaction taken pursuant to recommendations from theLCAGC.


WHEREAS the CASS-Export, jointly with other CASS-Export Airlines participating in the same respective Cargo Accounts

Settlement System (“CASS-Export”), has considered it desirable that IATA operates and maintains certain CASS-Export

bank accounts (including a “Hinge Account” for clearing services) on its behalf, and

WHEREAS IATA has agreed to provide such service subject to the CASS-Export Airline and other such airlines providing a

Counterindemnity relating to the risks arising therefrom.

For the purposes of this Agreement, the term “Hinge Account” shall mean the bank account into which

Agents'/Associates'/Recipients' remittances are paid and from which monies are distributed to CASS-Export Airlines;

This Agreement applies to all bank accounts established and operated in the name of IATA on behalf of a CASS-Export for

the purpose of operating through the Settlement Bank clearing services or administrative or other associated services, for the

benefit of the CASS-Export Airline and other carriers participating in the respective CASS-Export.

The undersigned CASS-Export Airline will indemnify IATA, its officers and employees, against any liability and costs, for any

action taken or omitted in good faith in the performance of the operation of the Clearing (Hinge) Account or other accounts

mentioned in Paragraph 1 above, or arising in any other way from the operation of these accounts. Such liability may include,

inter alia, shortfalls caused by under-remittance or non-remittance by Agents/Associates/Recipients in cases where the

Settlement Bank has credited the CASS-Export Airlines, in anticipation of full and timely remittance by the

Agents/Associates/Recipients. In case of such under-remittance or non-remittance, the undersigned CASS-Export Airline,

when so requested by the CASS Manager, undertakes to immediately refund the corresponding amount(s) remitted to it to

the CASS-Export Hinge Account, and herewith acknowledges and agrees that IATA and lSS Management may take all such

action, including legal action, as deemed required in this connection, both on behalf of IATA and the CASS-Export and on

behalf of the CASS-Export Airlines concerned. In the event of a liability arising otherwise than by way of non-remittance or

under-remittance, the undersigned CASS-Export Airline undertakes to pay the amount of the obligation under this Agreement

within 15 days of it being called upon to do so.


RESOLUTION 851Appendix ‘C’


If it cannot be established immediately for which CASS-Export Airline(s) a transaction not supported by a full

Agent/Associate/Recipient remittance was effected, the undersigned CASS-Export Airline, jointly with the other CASS-Export

Airlines having signed an identical agreement, shall forthwith reimburse and indemnify IATA for any shortfalls, which shall be

deemed to be CASS-Export operating costs and expenses. Such cost of reimbursement shall be reapportioned as soon as it

has been established for which CASS-Export Airline(s) the respective remittance has been effected, in proportion to each of

the undersigned CASS-Export Airline's share in the respective remittance.

Upon signature, the present document, in conjunction with identical documents signed by other CASS-Export Airlines and

IATA, shall constitute a collective binding Agreement, which shall continue in full force and effect for as long as IATA operates

any bank accounts as referred to in Paragraph 1 above, provided that if any CASS-Export Airline withdraws from a CASS-

Export, it shall cease to be a party to the Agreement with respect to that CASS-Export.The undersigned CASS-Export Airline

shall nevertheless remain liable in respect of any of its liabilities arising prior to withdrawal from the respective CASS-Export

or termination of IATA's operation of respective bank accounts as referred to in Paragraph 1 above.

Note: In accordance with the EXCOM decision (EXCOM/157, 28 May 1993), this Single Counterindemnity Agreement is to

signed by all airlines participating in a CASS-Export. This one Agreement relates to all CASS-Export operations in which the

Airline paticipates.

Resolution 851 — Appendix ‘C’



‘IATA Settlement Systems Management (ISSRESOLUTION 851 Management)’ means the appropriate department ofIATA responsible for the administrative and opera-Appendix ‘D1’ (except the area coveredtional functions of the IATA Settlement Systems,by Resolution 809 or 805zz) such as ISS budgets (cost and revenues), ISSstaffing, ISS contracts (service agreements) toinclude signature authority and ISS office manage-CASS ASSOCIATE AGREEMENTment and administration. This includes the localdesignated ISS representative for Cargo, who shallIt is Agreed as Follows:have overall responsibility for the CASS-Export or theCASS-Import.1. Definitions‘Person’ means an individual, partnership, firm,

For the purpose of this Agreement: association, company or corporation.‘Agency Administrator’ means the IATA official ‘Settlement Office’ means the institution appointeddesignated by the Director General from time to time by ISS Management to issue billings and to receiveas the holder of that office or his authorised repre- remittances from Agents and to distribute the moniessentative. to CASS Airlines.‘Agent’ means a Registered IATA Cargo Agent For applicable definition terms used for the purpose ofwhose name is entered on the Cargo Agency List. this Agreement, reference should be made to Resolu-

tion 823 (Definition of Terms Used in Cargo Agency‘Billing Participants’ means CASS Airlines whichResolution).submit to the Settlement Office Air Waybill data in an

electronically readable form in respect of transactionsmade on their behalf by Agents, and which have so 2. Compliance with Cargo Agency Rules andnotified the Agency Administrator in accordance with other Resolution and RulesResolution 851. Billing Participants in CASS-(country)

The following Rules, Resolutions and other provisions, asare named as such in the First Schedule to thisamended from time to time, are deemed to beAgreement, as amended from time to time in accor-incorporated in this Agreement and made part hereof:dance with Paragraph 7 hereof.

‘Cargo Accounts Settlement System (country)’ (a) those provisions of IATA Resolution 851 and its(‘CASS-(country)’) means the method of accounting Attachments relating to the participation in a CASS byand settling accounts between CASS Airlines on the persons (other than IATA Cargo Agents) tenderingone hand, and their Agents on the other hand, as consignments;described in the applicable Cargo Agency Rules and

(b) the provisions of IATA Resolution 801r, Section 2,in Resolution 851 and its Attachments, as adoptedexcept that the term ‘Agent’ as used therein shall for thefor the (country).purpose of this Agreement be deemed to read ‘CASS

‘Cargo Agency Rules’ means as the case may be Associate’;Resolution 801, 803, 805, 807 or 813, and Resolu-tion 801r of the IATA Cargo Agency Conference, as (c) the Local Customer Services Manual – CASSapplicable in the (country). (Export).‘CASS Airlines’ means both an IATA Member and a 3. Authority of CASS Managementnon-IATA air carrier from which the Agency Adminis-trator has accepted an application and concurrence In all matters affecting the obligations of the CASSin ed form participating in CASS-(country). Associate under this Agreement and all applicable IATA

Resolutions, ISS Management is authorised to act on‘CASS Associate’ means any Person, other than abehalf of each CASS Airline; and any direction or requestRegistered IATA Cargo Agent or an air carrier, whichgiven or made to the CASS Associate by ISS Manage-has executed an Agreement for participation inment shall be as effective as if given or made by suchCASS-(country).CASS Airline.

‘Hinge Account’ means the account opened by theCASS Management with the Settlement Office for a 4. Monies due by CASS Associate due CASSgiven period of settlement, used to receive CASS Airlines – RemittanceAssociates’ remittances and to pay out monies due tothe CASS Airlines named in the First Schedule (a) the CASS Associate shall be responsible for thehereto. payment of any and all monies due to any CASS Airline

resulting from the issuance of any transportation docu-‘IATA’ means the International Air Transport Asso-ments in the name of the CASS Airline and/or from theciation, incorporated by Special Act of the Canadiansale of any ancillary services under this Agreement;Parliament, having its Head Office at 800 Place

Victoria, Montreal, in the Province of Quebec, (b) as from the time such monies become due forCanada and an office at 33 Route de l'Aé roport, payment to the CASS Airline, such monies are deemed to1215 Geneva 15 Airport, Switzerland. have become the property of the CASS Airline and shall


Resolution 851 — Appendix ‘D1’

be held by the CASS Associate in trust for or on behalf of 8. Assignment of CASS Associate Codethe CASS Airline until satisfactorily accounted for to the

On the execution of this Agreement, the CASS Manage-CASS Airline and settlement made in accordance withment shall assign an alpha/numeric code designation toIATA Resolution 801r, Section 2, even though pursuant tothe CASS Associate for use on Air Waybills and CASSthat Section the CASS Associate may have been author-administrative forms. The code shall be administered andised to retain temporary custody of such monies. Thepublished by the Agency Administrator.CASS Airline may, subject to applicable currency regula-

tions, designate the currencies in which remittances areto be made; 9. Force Majeure

(c) the CASS Associate shall remit to the CASS Airline Neither party shall be liable for failure to perform any ofsuch monies at such times and under such conditions as its obligations under this Agreement when such failure isthe CASS Airline may designate from time to time in due to fire, flood, strikes, labour troubles or otherwriting. industrial disturbances, inevitable accidents, war

(declared or undeclared), legal restrictions imposed bythe national government, riots, insurrections or any cause5. CASS Associate in Defaultbeyond the control of the party concerned.

When the CASS Associate is in default, the SettlementOffice shall immediately cease to process transactions 10. Assignment of Rightsconcerning the CASS Associate. The Agency Administra-tor, using the applicable financial criteria adopted by the The CASS Associate shall not assign any of its rights orCargo Agency Conference, shall review the financial obligations under this Agreement.standing of the CASS Associate and shall either instructthe Settlement Office to reinstate the CASS Associate or 11. Cessation of Operations and Changes interminate this Agreement pursuant to Paragraph 13 Ownership or Controlhereof.

If the CASS Associate ceases (or transfers) the operationof the business to which this Agreement relates, or if any6. Liabilitysubstantial change occurs in the control of a CASS

IATA and the Director General of IATA, the Agency Associate which is a company or corporation, or if aAdministrator, ISS Management and employees and rep- change in partners occurs in a CASS Associate which isresentatives of IATA concerned in the administration or a partnership, the CASS Associate shall, prior to theoperation of the CASS, shall not be liable to the CASS cessation, transfer or change becoming effective, notifyAssociate for any loss or damage suffered by the CASS the Agency Administrator for appropriate action.Associate arising out of any act done or omitted in goodfaith in carrying out their functions under this Agreement 12. Governing Law and Arbitrationor any other functions which they may be required toperform in the administration or operation of CASS- This Agreement shall be governed by and interpreted in(country). accordance with the laws of (country) and any difference

or dispute arising between the parties with respect to theinterpretation, meaning or effect of this Agreement or7. Changes in CASS Airlines’ Participationrelating to any rights or obligations herein contained shallStatusbe finally settled by arbitration to be held in the (country),

(a) The Agency Administrator may, from time to time under the rules of Conciliation and Arbitration of theduring the currency of this Agreement, give written notice International Chamber of Commerce by one or moreto the CASS Associate that the name of a CASS Airline is Arbitrators appointed in accordance with such Rules.to be added to the list of CASS Airlines in the FirstSchedule hereto. The CASS Airline mentioned in the 13. Terminationnotice shall become a party to this Agreement on the date

This Agreement shall remain in force until:specified in the notice;

(a) terminated by not less than three (3) months' written(b) the Agency Administrator may, from time to timenotice given by one party to the other party; orduring the currency of this Agreement, give written notice

to the CASS Associate that the name of a CASS Airline is(b) terminated by the Agency Administrator pursuant toto be deleted from the list of CASS Airlines in the FirstParagraph 5 hereof; orSchedule hereto. The CASS Airline mentioned in the

notice shall cease to be a party to this Agreement on the (c) execution of the Cargo Agency Agreement (IATAdate specified in the notice; Resolution 801a (II) or applicable Cargo IntermediaryAgreement) by the CASS Associate; or(c) the notices referred to in this Paragraph shall specify

whether the CASS Airline is to be listed as a Full (d) application has been lodged by the CASS AssociateParticipant or Billing Participant, as the case may be. for registration as an IATA Cargo Agent, and suchapplication has been disapproved for failure to meet thefinancial criteria laid down in or established pursuant tothe Cargo Agency Rules; or



(e) the CASS Associate ceases to operate the business RESOLUTION 851to which this Agreement relates.

Appendix ‘D2’14. Use of Records

CASS ASSOCIATE AGREEMENT FORThe CASS Associate authorises the Agency Administrator EUROPEAN AIR CARGO PROGRAMMEto make use of the financial records of CASS-(country) in (EACP) COUNTRIESrespect of the CASS Associate in the event that theCASS Associate applies for Registration as IATA CargoAgent. Participation in the Cargo Accounts

Settlement System (CASS) – (country) as15. Participation Feea CASS Associate

The CASS Associate shall pay a fee for its participation inAn Agreement between CASS Airlines, represented byCASS-(country) in accordance with the Second Schedulethe Agency Administrator or his authorised representativeto this Agreement, being an amount established from time(hereinafter referred to as the “CASS Airlines” or “CASSto time by ISS Management.Airline”) and

16. Effectiveness ............................................................................................(Name of CASS Associate)This Agreement shall become effective on ........................having its principal office at ................................................In witness whereof(hereinafter referred to as the “CASS Associate”).this Agreement has been executed this .............................

day of ..................................... 20 ..................................... WHEREAS it is in the mutual interest of the CASSAirlines and the CASS Associate to settle amounts dueOn behalf of the CASS Airlines by the Agency Administra-on Air Waybill transactions through CASS (country).tor or his authorised representative:

On behalf of the CASS Associate: It is Agreed as Follows:............................................................................................

1. DefinitionsTitle:

For the purpose of this Agreement:

‘Agency Administrator’ means the IATA officialdesignated by the Director General from time to timeas the holder of that office, or his authorized repre-sentative.

‘CASS Airline’ means any airline that participates inthe IATA Cargo Accounts Settlement System(CASS).

‘CASS Associate’ means any person, other than aregistered IATA EACP Intermediary, which hasexecuted this Agreement for settlement of moneyowed to CASS airlines.

‘IATA’ means the International Air Transport Asso-ciation, incorporated by Special Act of the CanadianParliament, having its Head Office at 800 PlaceVictoria, Montreal, in the Province of Quebec,Canada and an office at 33 Route de l'Aéroport, 1215Geneva 15 Airport, Switzerland.

‘Person’ means an individual, partnership, firm,association, company or corporation.

2. Compliance with CASS Rules andProcedures

The following Rules and Procedures shall apply:

the Local Customer Services Manual — CASS.



registered letter or e-mail. Any CASS Associate sent a3. Authority of CASS ManagementNOI will be given a penalty point(s).

In all matters affecting the obligations of the CASSb) For the purposes of recording irregularities, theAssociate under this Agreement the IATA CASS Manage-following penalty point (pp) system shall be applied duringment is authorised to act on behalf of each CASS Airline;the grace period:and any direction or request given or made to the CASS

Associate by the IATA CASS Management shall be aseffective as if given or made by such CASS Airline. a) Late payment 1 pp

b) Unauthorised short payment 1 pp4. Monies due by CASS Associate to CASS

c) Dishonoured cheque 1 ppAirlines — Paymentd) Rejected Direct Debit 2 pp

a) The CASS Associate shall be responsible for the e) Rejected electronic transfer 2 pppayment of any and all monies due to any CASS Airlineresulting from the issuance of any transportation docu-

9. CASS Payment Integrityments in the name of the CASS Airline;

a) If 4 penalty points in respect of a CASS Associate inb) Monies payable at origin shall be deemed due by thea specific country are accumulated during any 12 con-CASS Associate to a CASS Airline when the air waybill issecutive months, the CASS Manager shall suspend suchexecuted;CASS Associate from CASS, pending a financial review.

c) Where the associate acts as an agent for the carrier,b) If payment is refused or cannot be obtained from asuch monies shall remain the property of the CASSCASS Associate by the end of the grace period,Airline, and shall be held in trust by the CASS Associatethe CASS Manager shall suspend such Associate fromuntil such monies are paid to the CASS Airline inCASS, pending a financial review.accordance with the terms of this Agreement;

c) Before any Associate can be re-instated in CASS,d) The CASS Associate shall remit to the CASS Airlinessuch Associate must have settled all outstanding amountssuch monies at such times and under such conditions asplus any pending items up to the date of reinstatement.the CASS Airline may designate from time to time, in

writing. d) If, following any review, the Associate is re-instated inCASS, but subsequently receives two additional penalty5. CASS Billing Frequency points during the next 12 months period in the samecountry, the CASS Manager shall again suspend suchCASS Associates shall be billed by CASS Airlines inAssociate from CASS, pending a further financial review.accordance with local CASS procedures.e) If a CASS Associate is not re-instated in CASS, then

6. Payment Terms and Conditions the Agency Administrator may terminate this Agreementin accordance with Paragraph 17.CASS Associates shall remit monies due in accordance

with the CASS remittance frequency, so as to reach the f) In all cases, the CASS Code of Conduct, contained inCASS Office by the close of business on a date which the CASS Local Customer Services Manual shall beshall be the 30th day following the last day of the applied.calendar billing period. If this date falls on a weekend orbank holiday, then the payment date shall be the first g) The Trust provisions of Paragraph 4 c) shall beworking day thereafter. This date shall be called the applied to any outstanding monies owed by any CASSremittance date. Associate that enters bankruptcy or receivership.

Details of exact dates and times shall be advised by 10. LiabilityCASS Management and reflected in the CASS LocalCustomer Services Manual. IATA employees and their representatives concerned in

the administration or operation of the CASS, shall not beOther governing Rules and Procedures shall be those liable to the CASS Associate for any loss or damageshown in the CASS Local Customer Services Manual. suffered by the CASS Associate arising out of any act

done or omitted in good faith in carrying out their7. Grace Period functions under this Agreement or any other functions

which they may be required to perform in the administra-From and including the first day after the remittance date, tion or operation of CASS-(country).a grace period of 10 calendar days (15 days in the UK forCASS Imports) will be allowed for any Associate to settle 11. Changes in CASS Airlines' Participationany outstanding amounts.

Status8. Irregularities The CASS Manager may, from time to time during the

term of this Agreement, give written notice to the CASSa) Irregularities in the CASS Associate's settlement shallAssociate that the name of a CASS Airline is to be addedresult in the CASS Manager sending a “Notice of Irregu-to or deleted from the list of CASS Airlines participating inlarity” (NOI) to the CASS Associate in the form of a



CASS. The CASS Airline mentioned in the notice shall 18. Use of Recordsbecome, or cease to become a party to this Agreement

The CASS Associate authorises the CASS Manager toon the date specified in the notice.make use of the financial records of CASS-(country) inrespect of the CASS Associate in the event that the12. Assignment of CASS Associate CodeCASS Associate applies for registration as an IATA EACP

On the execution of this Agreement, the CASS Manager Intermediary.shall assign an alpha/numeric code designation to theCASS Associate for use on any transportation documents 19. Participation Feeand CASS administrative forms.

The CASS Associate shall pay any applicable fee for itsparticipation in CASS-(country) The CASS Manager will13. Force Majeureadvise if such a fee applies.

Neither party shall be liable for failure to perform any ofits obligations under this Agreement when such failure is 20. Effectivenessdue to fire, flood, strikes, labour troubles or other

This Agreement shall become effective on ........................industrial disturbances, inevitable accidents, war(declared or undeclared), legal restrictions imposed bythe national government, riots, insurrections or any cause In witness whereofbeyond the control of the party concerned.

this Agreement has been executed this .............................14. Assignment of Rights day of ..................................... 20 .....................................The CASS Associate shall not assign any of its rights or On behalf of the CASS Airlines by the Agency Administra-obligations under this Agreement. tor or his authorised representative:

15. Cessation of Operations and Changes in On behalf of the CASS Associate:Ownership or Control

............................................................................................If the CASS Associate ceases (or transfers) the operation Title:of the business to which this Agreement relates, or if anysubstantial change occurs in the control of a CASSAssociate which is a company or corporation, or if achange in partners occurs in a CASS Associate which isa partnership, the CASS Associate shall, prior to thecessation, transfer or change becoming effective, notifythe CASS Manager.

16. Governing Law and Arbitration

This Agreement shall be governed by and interpreted inaccordance with the laws of (country) and any differenceor dispute arising between the parties with respect to theinterpretation, meaning or effect of this Agreement orrelating to any rights or obligations herein contained shallbe finally settled by arbitration to be held in the (country),under the rules of Conciliation and Arbitration of theInternational Chamber of Commerce by one or moreArbitrators appointed in accordance with such Rules.

17. Termination

This Agreement shall remain in force until:

(a) Terminated by not less than one month writtennotice given by one party to the other party; or

(b) Terminated by the Agency Administrator pursuant toParagraph 9 e);

(c) Superceded by the Associate becoming a registeredIntermediary in the IATA European Air Cargo Programme(EACP).



‘CASS Associate’ means any Person, other than aRESOLUTION 851Registered IATA Cargo Agent or an air carrier, whichhas executed an Agreement for participation inAppendix ‘D3’ — (area covered byCASS-(country).Resolution 809 only)‘Hinge Account’ means the account opened by theCASS ASSOCIATE AGREEMENT CASS Management with the Settlement Office for a

Participation in the Cargo Accounts given period of settlement, used to receive CASSAssociates' remittances and to pay out monies due toSettlement System — (country) asthe CASS Airlines named in the First ScheduleCASS Associate hereto.

Agreement between CASS Airlines, represented by the ‘IATA’ means the International Air Transport Asso-Agency Administrator or his authorised representative ciation, incorporated by Special Act of the Canadian(hereinafter referred to as the “CASS Airlines” or “CASS Parliament, having its Head Office at 800 PlaceAirline”) and Victoria, Montreal, in the Province of Quebec,

Canada and an office at 33 Route de l'Aéroport, 1215............................................................................................ Geneva 15 Airport, Switzerland.(Name of CASS Associate)‘IATA Settlement Systems Management (ISS

having its principal office at ................................................ Management)’ means the appropriate department ofIATA responsible for the administrative and opera-(hereinafter referred to as the “CASS Associate”). tional functions of the IATA Settlement Systems,Whereas it is in the mutual interest of the CASS Airlines such as ISS budgets (cost and revenues), ISSand the CASS Associate to settle amounts due on Air staffing, ISS contracts (service agreements)Waybill transactions through CASS (country). to include signature authority and ISS office manage-ment and administration. This includes the localdesignated ISS representative for Cargo, who shallIt is Agreed as Follows:have overall responsibility for the CASS-Export or theCASS-Import.1. Definitions‘Person’ means an individual, partnership, firm,

For the purpose of this Agreement: association, company or corporation.‘Agency Administrator’ means the IATA official ‘Settlement Office’ means the institution appointeddesignated by the Director General from time to time by ISS Management to issue billings and to receiveas the holder of that office or his authorised repre- remittances from Agents and to distribute the moniessentative. to CASS Airlines. For applicable definition terms

used for the purpose of this Agreement, reference‘Agent’ means a Registered IATA Cargo Agentshould be made to Resolution 823 (Definition ofwhose name is entered on the Cargo Agency List.Terms Used in Cargo Agency Resolution).

‘Billing Participants’ means CASS Airlines, whichsubmit to the Settlement Office Air Waybill data in an 2. Compliance with Cargo Agency Rules andelectronically readable form in respect of transactions other Resolution and Rulesmade on their behalf by Agents, and which have sonotified the Agency Administrator in accordance with The following Rules, Resolutions and other provisions,Resolution 851. Billing Participants in CASS-(country) as amended from time to time, are deemed to beare named as such in the First Schedule to this incorporated in this Agreement and made part hereof:Agreement, as amended from time to time in accor- a) those provisions of IATA Resolution 851 and itsdance with Paragraph 7 hereof. Attachments relating to the participation in a CASS

by persons (other than IATA Cargo Agents) tendering‘Cargo Accounts Settlement System (country)’consignments;(‘CASS-(country)’) means the method of accounting

and settling accounts between CASS Airlines on the b) the provisions of IATA Resolution 801r, Section 2,one hand, and their Agents on the other hand, as except that the term ‘Agent’ as used therein shall fordescribed in the applicable Cargo Agency Rules and the purpose of this Agreement be deemed to readin Resolution 851 and its Attachments, as adopted ‘CASS Associate’;for the (country). c) the Local Customer Services Manual — CASS

(Export).‘Cargo Agency Rules’ means Resolution 809 andResolution 801r of the IATA Cargo Agency Confer-

3. Authority of CASS Managementence, as applicable in the (country).

In all matters affecting the obligations of the CASS‘CASS Airlines’ means both an IATA Member and aAssociate under this Agreement and all applicable IATAnon-IATA air carrier from which the Agency Adminis-Resolutions, ISS Management is authorised to act ontrator has accepted an application and concurrencebehalf of each CASS Airline; and any direction or requestin the prescribed form participating in CASS-given or made to the CASS Associate by ISS(country).



Management shall be as effective as if given or made by Airlines in the First Schedule hereto. The CASSsuch CASS Airline. Airline mentioned in the notice shall cease to be a

party to this Agreement on the date specified in thenotice;4. Monies due by CASS Associate due CASS

Airlines — Remittance c) the notices referred to in this Paragraph shall specifywhether the CASS Airline is to be listed as a Fulla) the CASS Associate shall be responsible for theParticipant or Billing Participant, as the case may be.payment of any and all monies due to any CASS

Airline resulting from the issuance of any8. Assignment of CASS Associate Codetransportation documents in the name of the CASS

Airline and/or from the sale of any ancillary servicesOn the execution of this Agreement, the CASS Manage-under this Agreement;ment shall assign an alpha/numeric code designation tob) Monies payable at origin shall be deemed due by the the CASS Associate for use on Air Waybills and CASSCASS Associate to a CASS Airline when the air administrative forms. The code shall be administered andwaybill is executed; published by the Agency Administrator.

c) Where the associate acts as an agent for thecarrier, such monies shall remain the property of the 9. Force MajeureCASS Airline, and shall be held in trust by the CASSAssociate until such monies are paid to the CASS Neither party shall be liable for failure to perform any ofAirline in accordance with the terms of this its obligations under this Agreement when such failure isAgreement; due to fire, flood, strikes, labour troubles or other

industrial disturbances, inevitable accidents, ward) the CASS Associate shall remit to the CASS Airline(declared or undeclared), legal restrictions imposed bysuch monies at such times and under suchthe national government, riots, insurrections or any causeconditions as the CASS Airline may designate frombeyond the control of the party concerned.time to time in writing.

10. Assignment of Rights5. CASS Associate in DefaultThe CASS Associate shall not assign any of its rights orNotwithstanding the provisions of IATA Resolution 801r,obligations under this Agreement.Section 2, Paragraph 2.8.1.4, when the CASS Associate

is in default, the Settlement Office shall immediately11. Cessation of Operations and Changes incease to process transactions concerning the CASS

Associate. The Agency Administrator, using the appli- Ownership or Controlcable financial criteria adopted by the Cargo Agency

If the CASS Associate ceases (or transfers) the operationConference, shall review the financial standing of theof the business to which this Agreement relates, or if anyCASS Associate and shall either instruct the Settlementsubstantial change occurs in the control of a CASSOffice to reinstate the CASS Associate or terminate thisAssociate which is a company or corporation, or if aAgreement pursuant to Paragraph 13 hereof.change in partners occurs in a CASS Associate which isa partnership, the CASS Associate shall, prior to the6. Liabilitycessation, transfer or change becoming effective, notifythe Agency Administrator for appropriate action.IATA and the Director General of IATA, the Agency

Administrator, ISS Management and employees and rep-resentatives of IATA concerned in the administration or 12. Governing Law and Arbitrationoperation of the CASS, shall not be liable to the CASS

This Agreement shall be governed by and interpreted inAssociate for any loss or damage suffered by the CASSaccordance with the laws of (country) and any differenceAssociate arising out of any act done or omitted in goodor dispute arising between the parties with respect to thefaith in carrying out their functions under this Agreementinterpretation, meaning or effect of this Agreement oror any other functions which they may be required torelating to any rights or obligations herein contained shallperform in the administration or operation of CASS-be finally settled by arbitration to be held in the (country),(country).under the rules of Conciliation and Arbitration of theInternational Chamber of Commerce by one or more7. Changes in CASS Airlines' ParticipationArbitrators appointed in accordance with such Rules.Status

a) The Agency Administrator may, from time to time 13. Terminationduring the currency of this Agreement, give writtennotice to the CASS Associate that the name of a This Agreement shall remain in force until:CASS Airline is to be added to the list of CASS a) terminated by not less than three (3) months' writtenAirlines in the First Schedule hereto. The CASS notice given by one party to the other party; orAirline mentioned in the notice shall become a party

b) terminated by the Agency Administrator pursuant toto this Agreement on the date specified in the notice;Paragraph 5 hereof; orb) the Agency Administrator may, from time to time

c) execution of the Cargo Agency Agreement (Resolu-during the currency of this Agreement, give writtention 801a(II) or the Cargo Intermediary Agreementnotice to the CASS Associate that the name of a(IATA Resolution 809zz) by the CASS Associate; orCASS Airline is to be deleted from the list of CASS



d) application has been lodged by the CASS Associatefor registration as an IATA Cargo Agent, and suchapplication has been disapproved for failure to meetthe financial criteria laid down in or establishedpursuant to the Cargo Agency Rules; or

e) the CASS Associate ceases to operate the businessto which this Agreement relates.

14. Use of Records

The CASS Associate authorises the Agency Administratorto make use of the financial records of CASS-(country) inrespect of the CASS Associate in the event that theCASS Associate applies for Registration as IATA CargoAgent.

15. Participation Fee

The CASS Associate shall pay a fee for its participation inCASS-(country) in accordance with the Second Scheduleto this Agreement, being an amount established from timeto time by ISS Management.

16. Effectiveness

This Agreement shall become effective on ........................

In witness whereof

this Agreement has been executed this .............................day of ...................................... 20 ......................................

On behalf of the CASS Airlines by the Agency Administra-tor or his authorised representative:

On behalf of the CASS Associate:

............................................................................................Title:



RESOLUTION 851Appendix ‘E’


c) Annual charges in accordance with pricing schedule communicated and published by ISS Management

(all amounts, plus tax, if applicable).

The amounts specified under a) and b) above shall be payable in their entirety upon the acceptance of thepresent application by the Agency Administrator. The level of amounts for subsequent calendar years shall bethose set from time to time by ISS Management, after consideration of the operating expenses of the CASS,and shall be payable at the beginning of each calendar year. The amounts specified under c) above shall bepayable according to a payment schedule established by CASS (country).

4.5 The conditions of the Airline’s participation in the CASS may be amended by the Cargo Agency Conference from timeto time upon serving the Airline notice in writing reasonably in advance of the effectiveness of such amendment.

4.6 The Airline’s participation in the CASS shall continue until either:

4.6.1 The Airline has (through the Agency Administrator) given three calendar months’ advance notice in writing to theSettlement Office of withdrawal from the General Settlement Office Agreement and such notice has become effectivein accordance with the terms of the said Agreement; or

4.6.2

5. The Airline undertakes to indemnify IATA, its officers and employees against any liability (including liability for legalcosts) for any action taken or omitted in good faith in the performance of their functions with respect to the CASSunder Section 2 of Resolution 801r (or Resolution 801re for EACP countries) and under Resolution 851 and itsAttachment.

6. This Application may be accepted, and will then become a contract binding the parties, upon counter signature by theAgency Administrator of the enclosed duplicate copy to be returned to the Airline at the address given above.

To be completed by the Airline:

Signature: .................................................................................................

Name: .......................................................................................................

Title: ..........................................................................................................

Date: .........................................................................................................

Accepted for and on behalf of IATA Cargo Accounts Settlement System by the Agency Administrator

Signature: .................................................................................................

Name: .......................................................................................................

Title: ..........................................................................................................

Date: .........................................................................................................

The Agency Administrator has given to the Airline three calendar months’ advance notice in writing, of termination of

the Airline’s participation in CASS (country). In the event the Agency Administrator gives such notice, he shall at the

same time give notice to the Settlement Office of termination of the Airline’s participation in the General Settlement

Office Agreement; thereafter the Airline shall cease to be a party to that Agreement three calendar months from the date

of the said notice. In the case of non payment of IATA fees no notice period is required.

Resolution 851 — Appendix ‘E’



RESOLUTION 851Appendix ‘F’


4.4 The amounts for participation in CASS (country) are as follows:

*00.005,3DSUeefgniniojASSG)a

*00.005DSUeeflaunnaASSG)b

c) Annual charges in accordance with the pricing schedule communicated and published by ISS Management

(All amounts plus tax if applicable)

The amounts specified under a) and b) above shall be payable in their entirety upon the acceptance of the presentapplication by the Agency Administrator. The level of amounts for subsequent calendar years shall be those set fromtime to time by ISS Management, after consideration of the operating expenses of the CASS, and shall be payableat the beginning of each calendar year. The amounts specified under (c) above shall be payable according to apayment schedule established by CASS (country).

4.5 The conditions of the GSSA’s participation in the CASS may be amended by the Cargo Agency Conference, fromtime to time, upon serving the GSSA notice, in writing, reasonably in advance of the effectiveness of such amendment.

4.6 The GSSA’s participation in the CASS shall cease:

4.6.1 Only when the GSSA has given three months’ advance notice, in writing, to the Settlement Office (through theAgency Administrator) of withdrawal from the Settlement Office Agreement and such notice has become effective inaccordance with the terms of the said Agreement;

4.6.2 Only when the Member(s) appointing the GSSA has (have) notified the Agency Administrator, in accordance withResolution 871, with not less than three calendar months’ notice, in writing, that they have terminated their appointmentof the GSSA;

4.6.3

5. The GSSA undertakes to indemnify IATA, its officers and employees against any liability (including liability for legalcosts) for any action taken or omitted in good faith in the performance of their functions with respect to the CASSunder Section 2 of Resolution 801r (or Resolution 801re for EACP countries) and under Resolution 851 and itsAttachment.

6. This Application may be accepted, and will then become a contract binding the parties, upon counter signature by theAgency Administrator of the enclosed duplicate copy to be returned to the GSSA at the address given above.

To be completed by the GSSA:

Signature: .................................................................................................

Name: .......................................................................................................

Title: ..........................................................................................................

Date: .........................................................................................................

Accepted for and on behalf of IATA Cargo Accounts Settlement System by the Agency Administrator

Signature: .......................................................................................

Name: .............................................................................................

Title: ................................................................................................

Date: ...............................................................................................

* Amount determined for country by ISS Management in conjunction with CPG

The Agency Administrator has given to the GSSA three calendar months’ advance in writing, of termination of the

GSSA’s participation in the CASS. In the event the Agency Administrator gives such notice, he shall at the same time

notify the Settlement Office of termination of the GSSA’s participation in the Settlement Office Agreement; thereafter

the GSSA shall cease to be a party to that Agreement three calendar months from the date of the said notice. In the

case of non payment of IATA fees no notice period is required.

Resolution 851 — Appendix ‘F’



RESOLUTION 851Appendix ‘G’


Resolution 851 — Appendix ‘G’


Documents

Local Customer Services Manual - iata.org Customer... · It is foreseen that CASS-Export Indonesia related data capture exchange may form an integral part of the overall air cargo