General Info

Chat start timeApr 5, 2015 7:48:48 PM EST

Chat end timeApr 5, 2015 8:49:43 PM EST

Duration (actual chatting time)01:00:55

OperatorGaurav

Chat Transcript

info:Your approximate wait time is 6 minute.info:Your approximate wait time is 4 minute.info:Your approximate wait time is 4 minute.info:Your approximate wait time is 4 minute.info:Your approximate wait time is 4 minute.info:You are now ready to chat with Gaurav.Gaurav:Thanks for contacting EA Customer Experience, my name is Gaurav. How may I assist you today?Gaurav:Hi, May I know your name?you:Hi,you:DaniloGaurav:Hello Danilo, How are you feeling today?you:look, sorry, but my english is bad, I'm brazilian. so maybe I take a while to answer because I will translate in googleyou:i'm fineGaurav:Ohk, No problem.you:I'm having the following problem in battlefield4you:momentGaurav:I apologize for the trouble. I assure you my support.you:every time I go into a server battlefield4 I'm kicked and the following message appearsyou:game disconnected: you were kicked by Punk Buyster. Started Reason: PunkBuster kicked player "Dzitske" (for 1210minutes) ... PBBans.com enforced an Unofficial MBi Ban for the GUID 26d47ced. (admin decision)you:I already deleted the game and redid the download and installation by origin and the error continuesGaurav:Thanks for providing me the error message.you:already accessed the site punkbuster.com 've downloaded the version for all PC games and added BF4 and updated the punkbuster and the error went on. I tested 5 minutes ago on a server and the error continuesGaurav:I may suggest you to please uninstall the punkbuster after that follow the below linkhttp://help.ea.com/in/article/punkbuster-technical-issues/you:ok, 1 minuteGaurav:Yes, Please take your time.you:finishGaurav:Alright, Have you uninstalled the punkbuster?you:yesGaurav:And follow the steps which are mentioned in the above link?you:just uninstalled . Should I install again ? (following the steps in the link ... )Gaurav:Yes, Please follow the all steps mentioned in the above link.you:ok, momentyou:ok, its doneGaurav:Have you downloaded the punkbuster version from the link which is provided in the above link?you:yesyou:client version v 2.349 | A1390Gaurav:Alright, Please try to play your game, I Hope Now you won't face this issue again.you:server version v 1.902 | A 1390 | c2.349you:okyou:joinning gameyou:I hope that as wellyou:Can I have this error on a server and the other not ?Gaurav:Are you still kicking out from the server?you:yesyou:same erroryou:I took one printGaurav:Have you uninstalled the punk buster from the control panel?you:yesyou:http://s16.postimg.org/l8d5h3zlh/bf4_error.png]you:http://s16.postimg.org/l8d5h3zlh/bf4_error.pngGaurav:Alright, please let me look into it.you:okGaurav:Thanks for providing me the link it cleared everything, and I am sorry to say that it seems that you have been banned by the Punk buster.Gaurav:In this case you have to contact their Punk buster support, They are the only one who will able to help you out from this situation.you:hmmyou::/you:how do I contact with punkbuster support ? you have some useful link ?Gaurav:Wait I am providing the link of their support.http://evenbalance.com/index.php?page=support.phpyou:thank you.Gaurav:You are our valued customer and as a token of appreciation, I wish to provide you a 15% discount coupon code you can use towards your next purchase at origin store.you:I can provide that our conversation for their support ?you:oh, thank you, I'm thinking of buying hardline battlefield . this discount will be very good . where I get this cumpom off ?Gaurav:Thanks for waiting, Here's your 15% discount code : XXXXXXXXXXX ( I HID THIS INFORMATION, ---- ME, DANILO ZITSKE)Gaurav:The same code has been sent out to your e-mail address. The code can be used to make purchases through Origin with the following exceptions - the code cannot be used to purchase virtual currency, placing pre-orders, third party games, already on sale items and games released within 1 month. This code will be valid from March 1 2015 - May 31 2015.Gaurav:In order to purchase the Battlefield Hardline, I may suggest you to please use this code in the end of this month, becasue In the End of the April you are able to applied this code on Hardline.Gaurav:Because this is a new release and After 1 month of the release date, you can use that code.Gaurav:Is there anything else I may assist you with?you:No thankyouGaurav:And I forgot, Happy Easter to you and your family :)Gaurav:Please do click on **End Chat** button to end our chat session instead of closing the browser to end the chat successfully.