LOGGING INTO PLAYGROUND · Epic Playground icon installed directly onto their computer’s desktop. If you don’t see it, don’t worry, there are other ways to easily log into Playground

LOGGING INTO PLAYGROUND We’ll walk you through it!

Instructional Guide for Epic Playground Users

MD version

Table of Contents

Logging in via On-site Web Access ............................................................ 2 Logging in via On-site Desktop Access ...................................................... 6 Logging in via Off-site Remote Access ....................................................... 8 Epic Playground Generic Logins ............................................................... 11

Additional Information: Please remember that the Playground is refreshed every Friday at 1 am. The refresh process resets the Playground back to its original state, with any changes and fixes that have been added to the EHR since the last refresh. This process also removes any work that has been done since the previous Friday. Therefore, if you have made any changes or additions to a patient's record, they will be removed during the refresh process.

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Tip: Save the link as a favorite to make your next log in quicker!

How to Log into Epic Playground via On-site Web Access

Are you in a Sutter office, on the hospital floor, in the cafeteria? If you are at a Sutter location you are on the Sutter network and don’t have to jump through any additional hoops to gain access to the network. This particular way of logging into Playground is by far one of the easiest. Just remember, this method is only available if you are already on a Sutter site. Follow the step-by-step instructional guide below to access Playground.

1. Launch Internet Explorer

2. Delete the current address in the URL box. This includes “http://”. You want the URL box to be completely empty. 3. Next, type in the following address: entry.sutterhealth.org You can also left-click on the above link in this document and it’ll take you straight to the website.

4. You’ll be prompted for your Sutter username and password. Also referred to as your AD Login. This is the same username and password you use to log into a Sutter machine or access your Sutter email.

5. Once you click “Log On”, you’ll be taken to a site that will look like this…

You know what to do. Double-click on the EHR Training – Hyperspace folder.

Via On-site

Web Access

https://entry.sutterhealth.org/Citrix/Entry/auth/login.aspx

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6. You will now see two applications from which you can choose.

Which is the right one for you? Read below and we’ll let you decide.

Welcome to the future. FS Playground - Future State Playground - is Playground version 2012. This particular version of Playground will look most similar to the version of Epic your hospital will be receiving come Go Live. CSPlayground - EHR Farm is Current State Epic Playground version 2010. This version of the Playground environment is an older version. Try not to use this version if you are provisioned with both 2012 and 2010.

7. Now that you’ve chosen the version that’s right for you, you’ll see a screen prompting you

to log into Playground. We have provided you with the generic logins. They are located on Page11. Please note: WBR users will be assigned a personal EHR login and password after their training classes.

For this example we’ve chosen the login CBIPMD, note that this stands for Collaborative Build Inpatient MD. We then entered the password associated to that specific login. Note: WBR Generic Logins are in the process of being built. Please use the CB generics logins provided on pg. 11 while we wait for the build to be completed.

Enter the generic login and password you’ve chosen from page 11.

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8. Once you click “Login”, the window will prompt you to select a department. The window will pre-select the department field with the department that was used most recently. If the field reflects the department you would like to log in under, click “Ok”. Note: If you don’t see the department you want, click the magnifying glass to search.

9. If you chose to look for your department, the next window you’ll see will look similar to the

window below. The most recent departments are listed under the “Recent” tab. Note: Each department has multiple categories, giving you further detailed information about each department.

Select your department and click “accept”

Note the abbreviations and the categories: The first department, WBR SH Login General VRT, refers to the West Bay Region Sutter Health General Med with the location category showing California Pacific Medical Center. Whereas the department with CVR SH Login General VRT refers to Central Valley Region Sutter Health General Med with that location category showing Memorial Hospital. Dependent on how you choose to search, you may also see department abbreviations for other regions: CV for Central Valley, EB for East Bay, and MP for Mills Peninsula – just to name a few.

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10. Still don’t see your desired department? Click the search tab. In the search field you can type keywords like WBR for all West Bay Region departments. Just make sure to pay special attention to the abbreviations of the department you eventually choose. Note: When searching for your specialty’s department, search the WBR (West Bay Region) departments before looking into WB (West Bay). If your region’s specialty department is not yet fully built, meaning you don’t see any patients, search for a region that had previously gone live. Try the abbreviations EB (East Bay) or CVR (Central Valley Region).

Type department keywords here. Example: WBR or WB

Don’t forget to click “accept”

What you’ll see next in the Epic Playground is based on which department you selected, role that you are

currently using, and patients that are built in that area already.

Feeling overwhelmed? To help you get started, sample step‐by‐step exercises by Role can be found on http://mysutter/SHEBR/Clinical/EHR. Under Related Links, click on Cyber Café Exercises.

Most physician exercises can be found under Role: ED Physician or General Provider (LIP).

http://mysutter/SHEBR/Clinical/EHR

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How to Log into Epic Playground via On-site Desktop Access

Do you see an Epic Playground icon on your desktop? By now, most users will have received an Epic Playground icon installed directly onto their computer’s desktop. If you don’t see it, don’t worry, there are other ways to easily log into Playground which are clearly outlined in this guide. Follow the step-by-step instructional guide below to access Epic Playground via your desktop. Log-in Option I: 2012 and 2010 environment

1. Locate and double-click the Epic Playground icon on your desktop. You may see two applications from which you can choose. Which is the right one for you? Read below and we’ll let you decide.


2. Now that you’ve chosen the version that’s right for you, you’ll see a screen prompting you to log into Playground.

Ready to log in?

Via On-site Desktop Access

Refer back to page 3, step 7 to start the step-by-step tutorial on how to log in to Playground.

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Tip: Click the Application Refresh tab if you notice any glitches or just

want to manually update your Citrix applications. This will keep you

current to any Cirtix updates that may occur.

Login Option II: 2010 and 2012 environment

1. Locate the Task Bar at the bottom right side of your desktop screen.

Right-click on the blue Citrix icon.

2. Hover your mouse over the Applications tab. An EHR Training – Hyperspace tab

will appear. Slowly move your mouse and hover over the EHR Training – Hyperspace tab.

3. Do you see two applications from which you can choose? Read below and we’ll let you decide which is right for you.


4. Now that you’ve chosen the version that’s right for you, you’ll see a screen

prompting you to log into Playground.

Ready to log in?


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Tip: Save the link as a favorite to make your next log in quicker!

How to Log into Epic Playground via Off-site Remote Access

Are you at your home office, at a café, out of town? If you are off-site, you are no longer on the Sutter network. You will need to go through a few security steps to gain access to the Sutter network. This method of logging into Playground can be a bit tricky but before you throw in the towel, let us walk you through it.

You should have previously received materials that laid the foundation for your Off-site Remote Access by setting up a generated soft token. This additional security protocol creates a bridge between you and the secured Sutter network. This bridge is referred to as VPN. You will be required to login to VPN in order to log into Playground when you are off-site.

Follow the step-by-step instructional guide below to access Playground. Just remember, you must have registered your VPN before you can log into Playground via Off-site Remote Access.

1. Launch Internet Explorer

2. Delete the current address in the URL box. This includes “http://”. You want your URL box to be completely empty. 3. Next, type in the following address: access.sutterhealth.org

You can also left-click on the link in this document and it’ll take you straight to the website.

You’ll be prompted for your Sutter username.

Also referred to as your AD Login. This is the same username and password you use to log into a Sutter machine or access your Sutter email.

Via Off-site Remote Access

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Tip: The quickest way to receive your generated token (soft token) is to have your token sent to your Sutter email account. Having the token sent to you mobile phone or personal address can take hours to receive. To access your Sutter Webmail follow this link: https://mailbox.sutterhealth.org It might be a good idea to save this web page to your favorites as well.

4. Once you click a generated token is automatically sent to the email address

or mobile number you designated during your VPN setup.

5. Your next window will look like this

Next, enter your PIN number and your newly generated token number.

Your PIN was the series of numbers you chose during the VPN setup.

6. Once you are securely logged in, you will see a variation of the window below. Click on entry.sutterhealth.org.

7. You’ll be prompted for your Sutter username and password.

https://mailbox.sutterhealth.org/

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You know what to do. Double-click on the EHR Training – Hyperspace folder.

Also referred to as your AD Login. This is the same username and password you use to login into a Sutter machine or access your Sutter email. It’ll look just like the image below:

8. Once you click “Log On”, you’ll be taken to a site that will look like this… 9. You will now see two applications from which you can choose.

Which is the right one for you? Read below and we’ll let you decide.


10. Now that you’ve chosen the version that’s right for you, you’ll see a screen prompting

you to log into Playground.

Ready to log in?


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Epic Playground Generic Logins

Please use the generic logins below while the WBR Playground logins are being built.

PASSWORD: sutter1 Role User ID Preferred Department

General IP MD CBIPMD WBR SH GENERAL VRT Anesthesia MD CBHYANE WBR Anesthesia VRT Critical Care MD CBIPMDICU WBR ICU VRT ED MD CBEDMD WBDE Emergency – Davies ; WBCF Emergency –

California; WBLU Emergency – St. Luke’s; WBPC Emergency – Pacific

General Surgery MD CBIPMDSUR WBR GENERAL SURGERY VRT Neonatal MD CBIPMDNEO WBR NICU VRT Obstetrics MD CBIPMDOB WBR OB VRT Orthopedic MD CBIPMDORTH CVR ORTHOACUTE VRT Pediatrics MD CBIPMDPED WBR PEDSACUTE VRT

Ambulatory MD TEBKMD16 WBR SH LOGIN GENERAL VRT Cardiology MD CBIPMDCARD WBR CARDIO VRT Endocrinology MD CBHYEND WBR ENDOCRINOLOGY VRT Gastroenterology MD CBIPMDGAS WBR GASTRO VRT Hand Surgery MD CBIPMDHND WBR HND VRT Nephrology MD CBIPMDNEP WBR NEPHROLOGY VRT Neuro Surgery MD CBIPMDNS WBR NEURO SURGERY VRT Neurology MD CBIPMDNEU WBR NEUROLOGY VRT Oncology MD CBIPMDONC WBR ONCOLOGY VRT Ophthalmology MD CBIPMDOP WBR OPHTHALMOLOGY VRT Oral Maxillofacial Surgery MD CBHYORAL WBR ORAL MAXILLOFACIAL VRT Otolaryngology MD CBIPMDENT WBR ENT VRT Plastic Surgery MD CBHYPLA WBR PLASTIC SURGERY VRT Podiatry MD CBIPMDPOD WBR PODIATRY VRT Psychology MD CBIPMDPSY WBR PSYCH VRT Radiology MD CBRISREADMD WBPC DI XRAY Spine MD CBHYSPI WBR SPINE VRT Thoracic MD CBIPMDTHOR WBR CARDIOTHORACIC SURGERY VRT Urology MD CBIPMDURO WBR UROLOGY VRT Vascular MD CBIPMDVAS WBR VASCULAR SURGERY VRT Vascular Surgery MD CBHYVAS WBR VASCULAR SURGERY VRT

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LOGGING INTO PLAYGROUND · Epic Playground icon installed directly onto their computer’s desktop. If you don’t see it, don’t worry, there are other ways to easily log into Playground