London Borough of Merton Residents Survey 2010/11...©TNS 2013 Adults Survey - Executive Summary 9 • Residents remain generally positive about the Council with 79% agreeing that

©TNS 2013

London Borough of Merton Residents Survey 2013/14 October 2013

©TNS 2013

Contents

2

• Methodology

• Sample profile

• Executive Summary

• Areas of personal concern

• Image of the Council

• Service delivery

• The Council and the local area

• Health and wellbeing

• Crime and antisocial behaviour

• Tackling racism, social cohesion and respect

•Young Person’s Survey

©TNS 2013

Methodology

• 1,032 interviews conducted in home and in street

• Fieldwork conducted 9th September – 13th October 2013

• Similar approach to previous waves:

• Representative quota sample

• Quotas set on gender, ethnic origin, age,

working status of women and housing tenure,

set to 2011 Census – marking a change from the

2012 survey which used the 2001 Census

• 104 sampling points across the borough

3

©TNS 2013

Set Achieved (%) Number

Men 49% 45% 461

Women 51% 55% 571

18-34 36% 30% 312

35-59 43% 51% 525

60+ 20% 19% 195

Owner Occupier/ Other 86% 89% 917

Housing Association 14% 11% 114

Sample Profile

Base: All Merton residents (1032)

4

©TNS 2013

Sample Profile - weighted

Base: All Merton residents (1032) Area 1 (206) Area 2 (145) Area 3 (179) Area 4 (193) Area 5 (159) Area 6 (150)

1: Village/ Hillside/ Raynes Park/ Wimbledon Park

2: Dundonald/ Trinity/ Abbey

3: Cannon Hill/ Merton Park/ West Barnes/ Lower Morden

4: Lavender Fields/ Pollards Hill/ Figges Marsh

5: Ravensbury/ St Helier/ Cricket Green

6: Colliers Wood/ Graveney/ Longthornton

Area 1 Area 2 Area 3 Area 4 Area 5 Area 6

Men 46% 49% 48% 51% 52% 49%

Women 54% 51% 52% 49% 48% 51%

18-34 36% 36% 36% 36% 41% 36%

35-59 37% 48% 42% 50% 42% 42%

60+ 29% 17% 22% 15% 18% 21%

Owner Occupier/

other 92% 87% 95% 83% 83% 92%

Council Rented 8% 12% 4% 18% 17% 7%

5

©TNS 2013

ETHNICITY Set Achieved (%) Number

White British 48% 48% 498

White Other 14% 14% 149

Mixed

37% 37%

381

Black

Asian

Other

Sample Profile

Base: All Merton residents (1032)

6

©TNS 2013

Executive Summary

Merton Residents Survey 2013/14

©TNS 2013

Adults Survey - Executive Summary

9

• Residents remain generally positive about the Council with 79% agreeing that it is doing a good job, a significantly higher score than the London average.

• Service delivery also remains strong, with the percentage of residents rating Public Transport, Policing, Secondary Education, Street Lighting, Primary Education and Social Services for Adults all increasing significantly from last year.

• However despite 60% of residents saying they are satisfied with the way that the Council deals with litter, concern over the amount of litter in the street has risen significantly from 2012, with residents significantly more concerned than the London average.

• Whilst concern about crime has fallen from 2012, crime continues to remain one of the top concerns for residents, reflected by the fact that feeling safe in your local area is the top ranked feature that residents consider important to their sense of health and wellbeing.

• The majority of residents continue to agree that the Council treats them in a fair and non-discriminatory.

©TNS 2013

Areas of Personal Concern


©TNS 2013

Summary – Areas of Personal Concern

11

• Crime remains one of the top concerns for residents, but a slight fall this year sees the level of

concern score significantly below the London average.

• Generally Merton performs well against the London-wide benchmark, with the level of concern about

not enough being done for young or elderly people and the number of homeless people all

significantly lower than the London average.

• However, level of concern with litter has risen significantly from 2012, seeing it score as highly as

crime, and is significantly higher than the London average.

• There has been a significant rise in the level of concern with poor public transport, reversing the

trend seen last year, which also sees it score significantly higher than the London average.

• Level of concern over lack of jobs (perhaps due to a slight upturn in the economy) has fallen slightly,

but clear differences in the level of concern remain between demographic groups.

• Concerns over the amount being done for young people have also fallen slightly, whilst concerns

over the level of council tax have fallen significantly.

• Concern over the standard of education remains higher in the 35-49 age group – these are likely to

be the respondents who have children of school age. Respondents of a lower social grade are

significantly less concerned about the standard of education.

©TNS 2013

Residents’ Personal Concerns

30%

30%

25%

24%

21%

21%

18%

16%

16%

14%

11%

10%

9%

9%

6%

Litter\dirt in streets

Crime

Traffic congestion

Level of council tax

Lack of affordable housing

Lack of jobs

Quality of Health Service

Rising prices\interest rates

Standard of education

Not enough being done for young people

Not enough being done for elderly people

Pollution of the environment

Poor public transport

Lack of recreational facilities

Number of homeless people

% mentioning

Merton 2013/14 Change from

2012/13 (% pts)

*Sig

Source: Q2 Which three of these are you personally most concerned about?

Base: All adults (1032, except the split code ‘Not enough being done for young people’ (507) and ‘Rising prices / interest rates’ (525))

+6*

-2

0

-4*

+1

-3

-1

0

-1

-3

0

+2

+3*

+1

-1

12

©TNS 2013

Significant changes for personal concerns

Since 2012/13


Base: All adults (1032)

Up

Litter/dirt in the street +6% pt

Poor public transport +3% pt

Down

Level of Council Tax -4% pt

13

©TNS 2013

28

46 42

38

32 33 29 29

26 30

26 30

27 29

26 25

39 35 34

29

45

36 32

40 41

36

43

38 37 34

32 30

18

28 32

35 34

47 51

45 45

38 39 37

32 29 27

24

18

26

32 34

39 35

38

31

25 26

21

27 25 24

24

30

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%

Traffic

Crime

Council tax

Litter



Main Personal Concerns

1995 – 2013

14

©TNS 2013

19%

31%

20%

16%

32%

Owner occupier Housing association White Asian Black

Lack of jobs

Differences by housing tenure & ethnicity


Base: All adults (1032) Owner occupied (601), Housing Association (114); White (647) Asian (224) Black (122)

Average

21%

*Sig vs average

* *

15

©TNS 2013

17%

23%

18%

6%

27%

16% 15%

9%

24%

10%

18-34 35-49 50-59 60+ AB C1 C2 DE Children NoChildren


Differences by age, social grade and children in household


Base: All adults (1032), Aged 18-34 (312) 35-49 (364) 50-59 (161) 60+ (195); Social grade AB (233) C1 (322) C2 (194) DE (283)

Average

16%

* *

16

*Sig vs average

* * *

*

©TNS 2013

30%

30%

25%

24%

21%

21%

18%

16%

16%

14%

11%

10%

9%

9%

6%

25%

36%

18%

20%

23%

24%

17%

20%

14%

20%

15%

10%

6%

9%

9%

Litter\dirt in streets

Crime

Traffic congestion

Level of council tax

Lack of affordable housing

Lack of jobs

Quality of Health Service

Rising prices\interest rates



Not enough being done for elderly people




Number of homeless people

% mentioning

Merton

London

Residents’ Personal Concerns Merton 2013/14 Compared with London Difference to

London (% pts)

*Sig


Base: Merton: All adults (1032, except the split code ‘Not enough being done for young people’ (507) and ‘Rising prices / interest rates’ (525))

London: All adults (1020, except the split code ‘Not enough being done for young people’ (533) and ‘Rising prices / interest rates’ (487))

+4*

-7*

+7*

+3

-2

-3

+1

-4

+3

-6*

-4*

0

+3*

0

-3*

17

©TNS 2013

Significant differences for personal concerns Compared with London

Higher

Traffic congestion +7% pt

Litter/dirt in the street +4% pt

Poor public transport +3% pt

Lower

Crime -7% pt

Not enough being done for young people -6% pt

Not enough being done for elderly people -4% pt

Number of homeless people -3% pt


Base: Merton: All adults (1032, except the split code ‘Not enough being done for young people’ (507) and ‘Rising prices / interest rates’ (525))

London: All adults (1020, except the split code ‘Not enough being done for young people’ (533) and ‘Rising prices / interest rates’ (487))

18

©TNS 2013

Image of the Council


©TNS 2013

• Residents remain generally positive about Merton council, with 79% agreeing that Merton is doing a good job, a significantly higher score than the London-wide average.

• Whilst there are some slight changes from 2012, none of these are significant, suggesting that scores are continuing to plateau, albeit it at a good level.

• Following a significant decrease in 2012, performance on ‘responds quickly when asked for help’ has risen slightly, but is still below the peak recorded in 2011.

• ABC1 residents are significantly more likely to agree that the Council is “doing a good job” than C2DE, whilst it is also noticeable that residents who consider themselves to have a disability rate the Council significantly lower than those without a disability on this measure.

• Disabled residents also agree significantly less that the Council is making the area a better place to live, whilst residents aged 18-34 are significantly more positive than those aged 60+ on this measure

• Residents in Housing Association housing, along with those living in Area 3 (Cannon Hill/ Merton Park/ West Barnes/ Lower Morden) are more likely to believe that the Council doesn’t do enough for them.

Summary – Image of the council

20

©TNS 2013

79%

77%

76%

74%

70%

60%

56%

56%

52%

43%

43%

40%

Is doing a good job

Has staff who are friendly and polite

Keeps residents informed about what they are doing

Is making the local area a better place for people tolive

Is efficient and well run

Listens to concerns of local residents

Responds quickly when asked for help

Provides good value for money for the council tax Ipay

Involves residents in making decisions

Is doing a better job now than one year ago

Doesn't do enough for people like me

Is difficult to get through to on the phone

Image of the council 2013/14

% agreeing a great deal/ to some extent

Source: Q3 These are some things which other people have said about their council. To what extent do you think these statements apply to your borough?


Change from

2012/13 (% pts)

No significant differences from 2012/13

+1

0

+2

+1

+2

0

+2

+2

-2

-2

-2

+2

21

©TNS 2013

79

69

64

57 57

68

62 62

69 71 70

74 78

80 79 79

72

59

53

48 46

57 55

53

59 60

65 61

63

70 69 70

52

35

30 27

32

42

37 33 32

41 37

43

53 53 54 56

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%

Is doing a good job Is efficient and well run Provides good value for money for the council tax I pay

Overall perceptions of Merton Council

% saying Great Deal / Some Extent


Base: All adults (2013: 1032)

22

©TNS 2013

83%

75%

68%

81%

ABC1 C2DE Disability No Disability


Is doing a good job

Differences by social class and disability

Average

79%


Base: All adults (1032), ABC1 (555), C2DE (477); Disability (124), No Disability (906)

*Sig vs No Disability

23

*

*Sig vs C2DE

*

©TNS 2013

52

35

30 27

32

42

37 33 32

41 37

43

53 53 54 56

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Value for money Merton scores higher than the London-wide and Outer London averages, which remain consistent with 2012


Base: All adults 2013 (Merton: 1032, London: 1020)

24

©TNS 2013

64%

55% 51%

54%

AB C1 C2 DE


Provides good value for money

Differences by social class

Average

56%


Base: All adults (1032), AB (233) C1(322) C2(194) DE(283))

25

*Sig vs Average

*

©TNS 2013

35 33

36

42 43 45 46 46

51 49 50

54 55 54 52

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Involves residents in decision making

Merton scores roughly inline with the London average



26

©TNS 2013

54

37 36 37

49 47 46

49 53

56 56 57

62 60 60 60

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer


Merton score remains above London score, continuing trend seen since 2010



27

©TNS 2013

39 36

42 42 44

51

45 48

42 45 44

37 33

37 38 40

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer


Despite a fall in London scores Merton residents still rate the Council as less difficult to get through to on the phone



28

©TNS 2013

49

38 38 35

43 45

41 45 46

50 50 53 52

60

54 56

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer


Merton continues to score above the London and Outer London averages



29

©TNS 2013

69

50 52 52

61

56 56

62 66

70

75 74 76 76

74 76

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Keeps residents informed Merton continues to score slightly above the London-wide average despite the gap narrowing in 2013



30

©TNS 2013

74 75

68 69 69 70

65

74 76

74 75 78

75 77 78 77

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer


Merton scores consistently higher than London between 2011 and 2013



31

©TNS 2013

36

45

52 48 48

51

42 44

47 45

49 48 47

42 45

43

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer


Slight fall in agreement keeps Merton scores lower than London-wide scores



32

©TNS 2013

Doesn’t do enough for people like me

41%

55%

42% 40%

52%

45%

37% 40%

Owner/Occ HousingAssociation



Differences by housing tenure & area

Average

43% *


Base: All adults (1032), Owner/Occ (601), Housing Association (114); Area 1 (206), Area 2 (145), Area 3 (179), Area 4 (193), Area 5 (159), Area 6 (150)

1: Village/ Hillside/ Raynes Park/ Wimbledon

Park


3: Cannon Hill/ Merton Park/ West Barnes/

Lower Morden




33

*Sig vs average

*

©TNS 2013

32

26 28

34 36

40 39 42

45 43 42

47 48 45

43

0

10

20

30

40

50

60

70

80

90

100

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer


Steady decline in Merton scores from 2011- 2013 contrasts with rising scores across London



34

©TNS 2013

48 44 44

54 52 52

59

64 66 66

69 71

75 72

74

0

10

20

30

40

50

60

70

80

90

100

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Making the area a better place for people to live

Merton scores remain slightly above London-wide scores, which saw a significant increase this year



35

©TNS 2013

77% 75%

71% 68%

58%

76%

18-34 35-49 50-59 60+ Disability No Disability


Making the area a better place for people to live

Differences by age and disability

Average

74%


Base: All adults (1032), 18-34 (312), 35-49 (364), 50-59 (161), 60+ (195); Disability (124), No Disability (906)

*Sig vs No Disability

36

*

*Sig vs 18-34

*

©TNS 2013

Image of the council 2013/14

Merton 2013/14 Compared with London


Base: All adults (Merton: 1032, London: 1020)

Difference to

London (% pts)

37

79%

77%

76%

74%

70%

60%

56%

56%

52%

43%

43%

40%

75%

74%

75%

73%

68%

56%

52%

52%

53%

45%

46%

43%

Is doing a good job


Keeps residents informed about what they are doing

Is making the local area a better place for people tolive

Is efficient and well run



Provides good value for money for the council tax Ipay

Involves residents in making decisions





Merton

London

+4*

+4

+1

0

+2

+4

+3

+3

-1

-2

-3

-3

*Sig

©TNS 2013

Significant differences for council image Compared with London


Base: All adults (Merton: 1032, London: 1020)

Better

Is doing a good job +4% pt

38

©TNS 2013

Service Delivery


©TNS 2013

• Several services perform strongly in 2013, with a significant increase in the performance of Public Transport making it the strongest performer.

• Ratings of Policing and Social services for adults are particularly strong, improving significantly from 2012 and scoring significantly above the London average.

• Collection of Council Tax, Libraries and Social services for children and families perform strongly in 2013, with all being rated significantly higher than the London benchmark.

• Street lighting and Primary education also perform well, with ratings increasing significantly from 2012.

• Whilst Secondary education is rated significantly higher than in 2012, it remains significantly below the London-wide average.

• Recycling facilities performance falls significantly amongst both users and residents overall, reversing the trend seen in 2012. Performance scores are, however, still above 2011 levels.

• Ratings of parking services were more mixed with a similar proportion of residents rating them as poor (28%) as good (34%).

Summary – Service Delivery

40

©TNS 2013

Merton 2013/14

5%

10%

8%

10%

11%

3%

7%

10%

11%

21%

15%

19%

5%

28%

28%

10%

4%

7%

10%

19%

4%

7%

5%

79%

72%

72%

70%

69%

67%

66%

65%

62%

54%

51%

43%

43%

39%

34%

33%

32%

30%

28%

27%

25%

24%

18%

Public transport

Refuse collection

Street lighting

Parks, playgrounds, open spaces

Recycling facilities

Collection of council tax

Libraries

Local health services

Policing

Street cleaning

Leisure and sports facilities

Fly tip removal

Primary education (5 - 11 yrs)

Repair of roads and pavements

Parking services

Secondary education (11 - 18 yrs)

Nursery education (under 5s)

Adult education/ evening classes

Planning services

Services and activities for young people

Social services for children and families

Social services for adults

Housing benefit service

%

NET Poor

NET Good

Perceived service delivery

Source: Q4 I would like to ask you about local services in this area. What is your opinion of .....?


Change from

2012/13 (% pts)

*Sig

+6*

+2

+4*

-2

-5*

0

+2

0

+5*

-3

+3

0

+5*

-2

+1

+6*

+2

+1

+2

+2

+1

+4*

+2

41

©TNS 2013

Significant changes in service delivery Since 2012/13



Better

Public Transport +6% pt

Secondary Education +6% pt

Policing +5% pt

Primary Education +5% pt

Street Lighting +4% pt

Social Services For Adults +4% pt

42

Worse

Recycling -5% pt

©TNS 2013


Base: All residents (1032) users (33 to 814)

All residents Users


Policing -

Public transport -

Street lighting -

Refuse collection -

Local health services -

Collection of council tax -

Libraries

Street cleaning -


Repair of roads and pavements -


Parking services

Summary of service delivery performance – 1 of 2 Merton 2013/14 compared with 2012/13 and London 2013/14

% saying Good - Excellent

Key

Significantly improved and >3%

above London average

Significantly improved and +/- 3%

of London average or >3% below

London average

No change and +/- 3% of London

average / >3% above London

average

No change and >3% below London

average

Significantly decreased and +/- 3%

of London average / >3% above

London average

Significantly decreased and >3%

below London average

43

©TNS 2013


Base: All residents (1032) users (33 to 814)

All residents Users








Summary of service delivery performance – 2 of 2 % saying Good - Excellent

Key

Significantly improved and >3%

above London average

Significantly improved and +/- 3%

of London average or >3% below

London average

No change and +/- 3% of London

average / >3% above London

average

No change and >3% below London

average

Significantly decreased and +/- 3%

of London average / >3% above

London average

Significantly decreased and >3%

below London average

44

©TNS 2013

Perceived service delivery – among users Merton 2013/2014


Base: All users (33 to 814)

*Low base size (<100) results should be treated as indicative only

Change from

2012/13 (% pts)

*Sig

6%

8%

9%

11%

9%

14%

15%

33%

81%

76%

75%

72%

72%

63%

61%

35%

7%

6%

12%

6%

79%

73%

56%

44%

Libraries (n=604)

Adult education/ evening classes (n=66)

Primary education (n=217)

Parks, playgrounds, open spaces (n=715)

Nursery education (under 5s) (n=87)

Secondary education (11 - 18 yrs) (n=235)

Recycling facilities (n=814)

Leisure and sports facilities (n=446)

Housing benefit service (n=131)

Social services for adults (n=33)

Social services for children and families (n=36)

Parking services (n=497)

%

NET Poor

NET Good

Small base size

Small base size

+4

+5

-2

0

+4

+7

-5*

+2

+3

+13

-17

+1

©TNS 2013

All residents Users

Recycling facilities -5* -5*

Parks, playgrounds and open spaces -2 0

Libraries +2 +4

Leisure and sports facilities +3 +2

Nursery education +2 +4

Primary education +5* -2

Secondary education +6* +7

Adult education +1 +5

Social services for adults +4* +13

Social services for families +1 -17

Parking services +1 +1

Housing benefit +2 +3

Changes since 2012/13 % saying Good - Excellent



*Sig

47

©TNS 2013

58

42

36 36

31

47 45

43

49 53

58

50

57 57 57 54

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%

% saying Excellent/ Very good/ Good

London Merton Outer

Street cleaning Whilst remaining above the Outer London average, Merton scores fall slightly below the London-wide benchmark in 2013



48

©TNS 2013

67

58 59

54 58

62 58

61

68 68 69

63 66

71 67

72

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Street lighting

Significant rise in score following dip in 2012 across Merton and London



49

©TNS 2013

80

66

71

62

50

70

65 65 68

64 66

69 72

70 71 72

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Refuse collection

Merton scores at parity with London and Outer London scores



50

©TNS 2013

69

44

51

44

33

46

58

64 66

62 63

69 73

67

74

69

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer


A fall this year drops score below both London and Outer London scores



51

©TNS 2013

80

49

58

53

40

51

63

70 71

65 68

72

77

70

77

72

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton

Recycling facilities – among users

2013 score is significantly lower than 2012, and falls below London-wide score


Base: All users 2013 (Merton: 814, London: 763)

52

©TNS 2013

30 26

20 24 23

38 39

32

37 41 42

40 40 41 41 39

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer


Merton scores remain slightly above London-wide scores



53

©TNS 2013

54

44 43 39

48 50

47

52

60 63

65 68 67

70 72

70

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Parks, playgrounds and open spaces An increase in London-wide scores this year bring them into line with Merton



54

©TNS 2013

58

50 47 47

56 55 54

59

64

69 72

76 72

76 76 75

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton

Parks, playgrounds and open spaces – among users A rise in London scores raises them above Merton for the first time since 2009


Base: All users 2013 (Merton: 715, London 750)

55

©TNS 2013

31

23

28 26 25

35 35

26 30 30

28 27 30 31 31 32

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Nursery education Merton and London-wide scores remain broadly consistent



56

©TNS 2013

71

60

73

68

73

60

68 65

69 72

66

80

74

80

68

73

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton

Nursery education – among users An improvement in Merton scores brings them back into line with London-wide scores, which have seen a slight decrease this year



57

©TNS 2013

36

25 28 28 28

35 37

31

38 38

33 34 36 37 38

43

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Primary education Scores across London and Merton have increased this year



58

©TNS 2013

64 61

66 66 62

70 67

70 69

64

77 79

76

0

10

20

30

40

50

60

70

80

90

100

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton

Primary education – among users

Decline in Merton, coupled with increase in London average, sees score fall below London benchmark.


Base: All users 2013 (Merton: 217, London :248)

59

©TNS 2013

25

18 16 15 15

27 30

19

24 25 22

25 27 28 27

33

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Secondary education Significant increase sees Merton score reach its highest level over the tracking period, but rating still remains below London benchmark



60

©TNS 2013

31

37

48

55

41

50 53 52

58 57 61

64

72

0

10

20

30

40

50

60

70

80

90

100

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton

Secondary education – among users Performance has continued to increase both in Merton and across London



61

©TNS 2013

41

30 26

29

34 32

34 31

33 32

27 30

28 29 29 30

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Adult education/evening classes Performance remains stable across recent years



62

©TNS 2013

75

65

56 56

71

55

61

68 69 69

63

70

62

70

75 79

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton

Adult education/evening classes – among users Performance in Merton continues to increase and remains significantly above the London average.



63

©TNS 2013

48

40 41

34 33 36

41

35 39 40 39 40

45 47 48

51

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Leisure and sports facilities Performance has increased this year across Merton and London



64

©TNS 2013

63

49

55

48 47

41

49 48 51

54 54 50

55

61 62 63

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton

Leisure and sports facilities – among users A strong increase in London-wide score raises it above Merton score



65

©TNS 2013

71

53 57 56

49

55 52 53

60 62

64 66 66

64 64 66

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Libraries Merton performance remains consistently above that of London



66

©TNS 2013

79

60

70 68

62 63 61

67 71

75 78 79 78

76 77 81

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton

Libraries – among users An increase in performance this year keeps Merton scores above London scores



67

©TNS 2013

58 57 59

41 42

55 55 56 57 58 60

69 69 68 65 65

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Local health services London scores have increased this year, following a slight decrease in 2012



68

©TNS 2013

47

59

47

60 60

54

63 63 65

60 63 62

65 66 67

0

10

20

30

40

50

60

70

80

90

100

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2013 2013

%


London Merton Outer

Collection of council tax Slight rise in Merton scores in 2013 contradicts the fall in performance seen across London



69

©TNS 2013

46

33

43 43

49

54 50

61 60

65 69

67

73 72 73

79

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Public transport Scores rise across London, continuing upwards the trend seen throughout the tracking period



70

©TNS 2013

48

43

36 34

28

35 39

43 45

58

53

59 59 63

56

62

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Policing Merton scores remain consistently above London-wide scores



71

©TNS 2013

30 32

29 32 33 33 34

0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Parking services Performance remains broadly stable



72

©TNS 2013

33 37

30 33

35 35 35

0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2011 2012 2013

%


London Merton

Parking services – among users A continued increase in the London average sees it rise above Merton score



73

©TNS 2013

17 13 13 14

9

20 21

11 14

18 14 14

18 17 16 18

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Housing benefit service Merton performance remains slightly below London-wide average



74

©TNS 2013

56 59

68

52

39 38 37

45

51

65 66

61

66 64

58 61

0

10

20

30

40

50

60

70

80

90

100

1995 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%


London Merton

Housing benefit service – among users

An increase in the London-wide average sees it score at parity with performance in Merton


Base: All users 2013 (Merton:131, London: 181)

75

©TNS 2013

23 20

17

22 20 20

24

0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Social services for adults Score for this service in Merton has risen, despite downward trend in the London average



76

©TNS 2013

41

36 38

36

59

43

56

0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2011 2012 2013

%


London Merton

Social services for adults – among users Merton performance has recovered strongly, despite another fall in London-wide performance



77

©TNS 2013


23 21 20

23 25

23 25

0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2011 2012 2013

%


London Merton Outer

Performance remains stable across tracking period



78

©TNS 2013

62

48

56

44

64 61

44

0

10

20

30

40

50

60

70

80

90

100

2007 2008 2009 2010 2011 2012 2013

%


London Merton

Social services for children & families – among users 2013 performance has fallen to 2010 levels



79

©TNS 2013

Compared with London

5%

10%

8%

10%

11%

3%

7%

10%

11%

21%

15%

5%

28%

28%

10%

4%

7%

4%

7%

5%

79%

72%

72%

70%

69%

67%

66%

65%

62%

54%

51%

43%

39%

34%

33%

32%

30%

25%

24%

18%

Public transport

Refuse collection

Street lighting



Collection of council tax

Libraries


Policing

Street cleaning




Parking services







%

NET Poor

NET Good

Perceived service delivery


Base: All adults (Merton:1032, London 1020)

Difference to

London (% pts)

*Sig

+3

0

+1

-2

-2

+6*

+5*

+1

+9*

-2

+3

+1

+1

0

-5*

0

0

+4*

+6*

-3

80

©TNS 2013

Significant differences for service delivery



Base: All adults (Merton:1032, London 1020)

Better

Policing +9% pt

Collection of council tax +6% pt

Social services for adults +6% pt

Libraries +5% pt

Social services for children and families +4% pt

Worse

Secondary education -5% pt

81

©TNS 2013

Perceived service delivery – among users Compared with London



*Low base size (<100) results should be treated as indicative only

Difference to

London(% pts)

6%

8%

9%

11%

9%

14%

15%

33%

81%

76%

75%

72%

72%

63%

61%

35%

7%

6%

12%

6%

79%

73%

56%

44%

Libraries (n=604)

Adult education/ evening classes (n=66)

Primary education (n=217)

Parks, playgrounds, open spaces (n=715)

Nursery education (under 5s) (n=87)

Secondary education (11 - 18 yrs) (n=235)

Recycling facilities (n=814)

Leisure and sports facilities (n=446)

Housing benefit service (n=131)

Social services for adults (n=33)

Social services for children and families (n=36)

Parking services (n=497)

%

NET Poor

NET Good

Small base size

Small base size

+6*

+19*

-3

-2

-1

+1

-4*

-2

-1

+19

-7

-4 *Sig

©TNS 2013

All residents Users

Recycling facilities -2 -4*

Parks, playgrounds and open spaces -2 -2

Libraries +5* +6*

Leisure and sports facilities +3 -2

Nursery education 0 -1

Primary education +1 -3

Secondary education -5* +1

Adult education 0 +19*

Social services for adults +6* +19

Social services for families +4* -7

Parking services 0 -4

Housing benefit -3 -1

Differences compared with London

% saying Good - Excellent



*Sig

83

©TNS 2013

Merton Extra Questions: The Council and the Local Area


©TNS 2013

• Similarly to 2012, the majority of respondents are satisfied with the way the

council deals with graffiti (65%) and litter (60%) but there remains room for

improvement in satisfaction with the way the council deals with fly tipping and

dog fouling.

• Around 40% of residents feel that there are too many fast-food outlets in the

local area. There are some notable differences between areas, with residents

in Area 2 (Dundonald/ Trinity/ Abbey) and Area 5 (Ravensbury/ St Helier/

Cricket Green) significantly more likely to say there are too many fast-food

outlets.

• Whilst overall the majority of residents feel that there is an adequate amount

of payday loan outlets in the local area (58%), significantly more residents in

Area 5 feel there are too many.

• The most-used method of keeping up-to-date with what is going on in Merton

are information leaflets (a significant increase on last year), whilst significantly

more people are using the Merton website in 2013 than in 2012.

Summary – The Local Area

85

©TNS 2013

Satisfaction with the way the council deals with...

3 4 5

13 3

6 7

19

8

14 20

16

20

20 12

43

55

46 53

7 10 9 7

Dog fouling Graffiti Fly tipping Litter

%

Very satisfied

Fairly satisfied

Neither

Fairlydissatisfied

Verydissatisfied

DK

Source: Q11 How satisfied are you with the way the council deals with the following in Merton?


NET Satisfied 50% 65% 55% 60%

86

NET Satisfied

Change from

2012/13

+2% -2% +1% -2%

©TNS 2013

78%

59% 61%

66% 64%

55%


% Saying Fairly/Very Satisfied

Satisfaction with the way the council deals with Graffiti

Differences by area

Average

65%


Base: All adults (1032) Area 1 (206), Area 2 (145), Area 3 (179), Area 4 (193), Area 5 (159), Area 6 (150)

*Sig vs Average

87


Park



Lower Morden




*

*

©TNS 2013

62%

43%

56%

63%

55%

44%



Satisfaction with the way the council deals with Fly Tipping

Differences by area

Average

55%



*Sig vs Average

88


Park



Lower Morden




*

* *

©TNS 2013

73%

54%

60% 59% 62%

46%



Satisfaction with the way the council deals with Litter

Differences by area

Average

60%



*Sig vs Average

89


Park



Lower Morden




*

*

©TNS 2013

Views on the number of…

9 8 8 12

50 51 58

61

41 42 33

27

Fast-Food Outlets Betting Outlets Payday LoansOutlets

Alcohol Outlets

%

Too many(NET)

An adequateamount

Too Few(NET)

Source: Q18d What are your views on the number of the following in your area?


90

©TNS 2013

35%

53%

33% 33%

50% 48%


% Saying Too Many/ Far Too Many

Views on the number of Fast-food outlets

Differences by area

Average

41%



*Sig vs Average

91


Park



Lower Morden




* *

* *

©TNS 2013

27%

22%

37%

32%

48%

33%


% Saying Too Many/ Far Too Many

Views on the number of Payday loans outlets

Differences by area

Average

33%



*Sig vs Average

92


Park



Lower Morden




*

*

©TNS 2013

40%

32%

31%

24%

11%

10%

9%

9%

5%

4%

3%

3%

2%

2%

2%

2%

1%

1%

5%

Information leaflets provided by the council

My Merton - a council publication

Wimbledon Guardian

Merton Council website

Posters and banners displayed in Merton

Metro

Time and Leisure

BBC London

Evening Standard

ITV London

Wimbledon and South London Press

Facebook

Wimbledon SW19

Twitter

Wimbledon People

Radio Jackie

Darling Magazine

South West Londoner

Other

Ways of communicating with Merton Change from

2012/13 (% pts)

+4*

+2

-7*

+4*

0

+2

-3*

0

-1

0

+1

-1

-1

0

-1

0

0

0

0

93

Source: Q19 Which of the following ways do you use to keep you informed about what’s happening in Merton?


Merton 2013/14

*Sig

©TNS 2013

Merton Extra Questions: Health and Wellbeing


©TNS 2013

• The vast majority of residents (87%) are unaware of the Council’s new responsibility for improving the health of local residents.

• Reflecting continuing high levels of concern about crime, feeling safe in your local area is clearly the most important factor to residents with almost two-thirds rating it as important to their sense of health and wellbeing. 52% of residents also feel that this could be improved.

• Residents in Area 3 rate feeling safe as significantly more important than the average, whilst residents in Area 5 and 6 are significantly more likely to say that this could be improved to increase their sense of health and wellbeing.

• Satisfaction with health and with family relationships and social life are also important to residents, as is feeling satisfied with how the area looks – interestingly almost one-third of respondents feel this could be improved, reflecting increased concern about litter/dirt in the streets.

• Over a quarter of residents (28%) feel satisfaction with health and mental health could be improved, reflecting the fact that 1 in 10 residents rate local health services as poor (although most rate it as good [65%]).

Summary – Health and Wellbeing

95

©TNS 2013

Awareness of new Council responsibility…

2

87

11

Awareness of Responsibility

%

Yes No DK

Source: Q18c From April 2013, Merton Council has a new responsibility for

improving the health of local residents. Were you aware of this new responsibility?


96

©TNS 2013

Features important to sense of health and wellbeing

63%

35%

25%

24%

24%

21%

20%

19%

18%

15%

14%

5%

52%

28%

10%

32%

18%

18%

21%

17%

16%

19%

18%

6%

Feeling safe in your local area

Satisfaction with your health and mental health

Satisfaction with family relationships/social life

Satisfaction with how your area looks

Satisfaction with your school/job

Satisfaction with your housing

Satisfaction with your household income

Satisfaction with access to green spaces

Satisfaction with your experience travelling

A sense of belonging in your local community

Satisfaction with access to sports/physical activities

Satisfaction with qualifications/level of training

%

Most important Could be improved

Merton 2013/14

Source: Q18a Which three of the following factors do you think are the most important to your own sense of health and wellbeing?

Q18b. And which three of the following factors do you think could be most improved to increase your own sense of health and wellbeing?

Base: All adults (Merton 2013: 1032)

97

©TNS 2013

63%

59%

71%

53%

65%

66%

49%

45%

46%

46%

67%

64%

Area 1

Area 2

Area 3

Area 4

Area 5

Area 6

%

Most important Could be improved


Source: Q18a Which three of the following factors do you think are the most important to your own sense of health and wellbeing?

Q18b. And which three of the following factors do you think could be most improved to increase your own sense of health and wellbeing?


98

Differences by area 1: Village/ Hillside/ Raynes Park/ Wimbledon

Park



Lower Morden




*Sig vs average

Average:

Most Important: 63%

Could be Improved: 52%

*

*

*

*

©TNS 2013

Merton Extra Questions: Crime and Anti-social Behaviour


©TNS 2013

• Overall a positive story with concerns with crime, anti-social behaviour and people being drunk and rowdy continuing to fall, and concern with drug users falling slightly following a slight rise in 2012.

• Despite a positive overall performance there are some regional differences: residents in Area 6 (Colliers Wood/ Graveney/ Longthornton) are significantly more worried about crime and drug users versus the Merton average, whilst residents of Area 5 (Ravensbury/ St Helier/ Cricket Green) are more worried about anti-social behaviour.

• There is also a positive story in regards to the number of residents who feel informed about measures to combat anti-social behaviour, with a strong rise reversing the negative trend seen in 2012.

Summary – Crime and Anti Social behaviour

100

©TNS 2013

Worry about…

Concern about antisocial behaviour continued to fall slightly this year, following an increase in 2011

67

65

57 59

54 54 54 52

50

66 65 64

59 55

48 51

45 44 43 45

36 38

33 36

33 34 33

47 47 48 46 45

43 41

0

10

20

30

40

50

60

70

80

90

100

2005 2006 2007 2008 2009 2010 2011 2012 2013

%

% saying Very worried/ Fairly worried

Crime Anti-social behaviour Drug users People being drunk and rowdy

Source: Q6 How worried are you about each of the following in Merton?


101

©TNS 2013

N=206 N=145 N=179 N=193 N=159 N=150

Worry about crime

56 52

63

76 72

70

48 51

53

65 63

66

54 55 52

70

64 66

54

45 48

58 56

64

50

44

56

62

55 54

44

59

52

62

53 56

46 48

50

57 54

57

47 43 42

52

57 61



2006

2007

2008

2009

2010

2011

2012

2013


Park



Lower Morden




Source: Q6 How worried are you about each of the following in Merton? …Crime


2013

Average

50%

*Sig vs average

102

*

©TNS 2013

Worry about anti-social behaviour

54 54

69

75 73

67

51

63

53

67 65

71

53 57 56

67

62 62 58

48 49

59 59 59

44 41

48

56 58

45

39

58

48

65

54 53

32

44 42

57

50

55

38

45

38

44

53 50



2006

2007

2008

2009

2010

2011

2012

2013


Park



Lower Morden




Source: Q6 How worried are you about each of the following in Merton? …Anti-social behaviour


2013

Average

44%

N=206 N=145 N=179 N=193 N=159 N=150

103

*Sig vs average

*

©TNS 2013

Worry about drug users

31

39 41

58

53 52

25

30 29

45 42

47

29 28

35

49

43 46

29

21

26

44

34

44

31 31 34

42 46

35

17

34 36

44

38 35

26 29 28

45 41 41

23

32 29

39 38 42



2006

2007

2008

2009

2010

2011

2012

2013


Park



Lower Morden




Source: Q6 How worried are you about each of the following in Merton? …Drug users

All adults (Merton 2013: 1032)

2013

Average

33%

N=206 N=145 N=179 N=193 N=159 N=150

104

*

*

*Sig vs average

©TNS 2013

Worry about people being drunk and rowdy

43

51

39

50 50 49 45

52

41

46 50 51 52

50

40 44

47

56

49 51

45 43

53

38 36

53

39

53 51

43

33

50

40

46 45 48

36

42

33

41

48 50



2007

2008

2009

2010

2011

2012

2013


Park



Lower Morden




2013

Average

41%

Source: Q6 How worried are you about each of the following in Merton? …People being drunk and rowdy

All adults (Merton 2013: 1032)

N=206 N=145 N=179 N=193 N=159 N=150

105

*

*Sig vs average

©TNS 2013

How informed residents feel about measures to tackle anti-social behaviour

30

37 33

42 37 36

29

35

0

10

20

30

40

50

60

70

80

90

100

2006 2007 2008 2009 2010 2011 2012 2013

%

% saying Very informed/ Fairly informed

Source: Q7 How well informed do you feel about what is being done to tackle anti-social behaviour in your area?


Respondents feel better informed this year, after a fall in 2012

106

©TNS 2013

32 29 29 28

31 27

36

31

47

28

40 36

28

34 30

34

39 37 37

47

40 43

37

47

33

49

41

33

40

31

26

38 42

32

44

37

29 30 29 30 28

31 32 35

31

43

30

36


% saying Very informed/ fairly informed

2006

2007

2008

2009

2010

2011

2012

2013


Park



Lower Morden




2013

Average

35%

How informed residents feel measures to tackle anti-social behaviour

Source: Q7 How well informed do you feel about what is being done to tackle anti-social behaviour in your area?


N=206 N=145 N=179 N=193 N=159 N=150

107

*Sig vs average

*

©TNS 2013

Merton Extra Questions: Tackling racism, social cohesion and respect


©TNS 2013

• The majority of respondents (63%) continue to agree that the council treats them in a fair and non discriminatory way.

• 14% of respondents feel that the council does not tackle racism, with around half (47%) not sure – however, as was the case in 2012, disagreement is higher among Black and Asian respondents (16% and 21% respectively). Disagreement amongst Black respondents has fallen 7% however.

• 90% of respondents feel that people from different backgrounds get on well together, with just 7% disagreeing with this statement. Disagreement is lower among Black respondents, with 3% disagreeing.

• There is high agreement that people in the local area treat each other with respect and consideration (91%), and agreement is significantly higher among higher social grade respondents (AB=96%)

Summary – Tackling Racism, Social Cohesion and Respect

109

©TNS 2013

Whether people feel council treats them in a fair and non-discriminatory way

12 10 9 11 11 9

2 1 1 1 1 1

6 7 7 5 6 6

23 27 23 23 22

19

52 49 56 54 52 54

6 5 3 6 8 9

2008 2009 2010 2011 2012 2013

%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Don't know

Source: Q8 Do you agree that Merton Council treats people in a fair and non-discriminatory way?


NET

agree 57% 54% 60% 59% 60% 63%

110

©TNS 2013

Whether people think that the council tackles racism

27

35 32

42

35

40 38 39 38

42 39

36 39

0

10

20

30

40

50

60

70

80

90

100

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

%

% saying Yes

Source: Q10 In your opinion do you think that Merton Council tackles racism or not?


111

©TNS 2013

Whether people think that the council tackles racism

47 50

44 39

14 11

16 21

39 38 40 40

Overall White Black Asian

% Yes

No

Don't know

Source: Q10 In your opinion do you think that Merton Council tackles racism or not?

Base: All adults (Merton 2013: 1032); White (647) Asian (224) Black (122)

112

©TNS 2013

10 7 9 7 8 4 4 4 3

2 1

3 1 2

2 2 1 1

6 8

7 8 8

4 6 7 5

70 66 60 67 66

74 65 69 65

11 18 20 18 16 16

22 18 25

2005 2006 2007 2008 2009 2010 2011 2012 2013

Definitely agree

Tend to agree

Tend to disagree

Definitely disagree

Don't know / toofew people/ allsame background

Agreement that people from different backgrounds get on well together

Source: PS18a To what extent do you agree or disagree that your local area is a place where people from different backgrounds get on well together?


113

©TNS 2013


81 85

81 85

82

90 87 87

90

0

10

20

30

40

50

60

70

80

90

100

2005 2006 2007 2008 2009 2010 2011 2012 2013

%

% who agree



114

©TNS 2013


3 3 3 4

7 7 3

9

90 90 93

85

Overall White Black Asian

%

Agree

Disagree

DK / too fewpeople/ allsamebackground


Base: All adults (Merton 2013: 1032) White (647) Asian (224) Black (122)

115

©TNS 2013

Agreement that people in local area treat each other with respect and consideration

2 2 2 3 2 2 2 1 1 1 1 1

7 7 5 6 5 6

67 65

78 66 71

65

22 25

13

23 21 26

2006 2007 2010 2011 2012 2013

%

Definately agree

Tend to agree

Tend todisagree

Definitelydisagree

Don't know

Source: PS18b To what extent do you agree or disagree that people in your local area treat each other with respect and consideration?


NET

agree 89% 90% 91% 90% 92% 91%

116

©TNS 2013

96 92

89 88

AB C1 C2 DE

% who agree

2013

Average

91%

Agreement that people in local area treat each other with respect and consideration

Source: PS18b To what extent do you agree or disagree that people in your local area treat each other with respect and consideration?

Base: All adults (1032) Social grade AB (233) C1 (322) C2 (194) DE (283)

*

By social grade

117

*Sig vs average

©TNS 2013

Young Persons Survey


©TNS 2013

• Young people’s concerns are similar to those of adults, with crime the biggest concern. Bullying also

remains a key concern but the level of concern on standard of education and bad behaviour has fallen

significantly this year.

• The level of concern about pollution is significantly higher than the London average. The same is true

of concerns over litter and health services.

• Merton council continues to be viewed fairly positively by young residents, with 74% feeling they get

the services they need (up 2% points from 2012). 85% of young people surveyed also agree that

Merton is a good place to live, whilst significantly more young residents in Merton feel that the council

listens to their concerns when compared to the London-wide average.

• There are no significant differences in ratings scores for any services in 2013 versus 2012, but it is

interesting to note that scores for 10 of the services surveyed fell slightly.

• Political involvement amongst young people appears to have increased, with significantly more young

residents saying they have been a member of a school council and taken part in campaigning than in

2012.

• As with adults, feeling safe in the local area is a key factor that contributes to young peoples’ feelings

of health and wellbeing, over half of young residents feeling this is an area where improvement is

required.

• Young people are more likely to want to be involved in sports activities, places to meet friends/others

and parks & playgrounds than in 2012, with these local facilities being well regarded.

Summary – Young People’s Survey

119

©TNS 2013

46%

29%

29%

25%

22%

20%

19%

18%

17%

13%

13%

13%

12%

11%

45%

31%

26%

38%

18%

18%

15%

18%

13%

14%

10%

10%

8%

21%

Crime

Bullying

Litter\dirt in the streets

Bad behaviour

Drug use and pushers

Lack of jobs




Traffic congestion

Health

Poverty



% mentioning

2013

2012

Source: QY1 Which three of these are you personally most concerned about?

Base: All young persons aged 11-17yrs (2013: 265; 2012: 248)

Young people’s personal concerns Concern about bad behaviour has decreased this year

Change from

2012/13 (% pts)

*Sig

0

-3

+3

-14*

+4

+2

+3

0

+4

-1

+2

+2

+4

-11*

120

©TNS 2013

46%

29%

29%

25%

22%

20%

19%

18%

17%

13%

13%

13%

12%

11%

47%

29%

18%

26%

26%

22%

11%

19%

14%

9%

3%

11%

8%

15%

Crime

Bullying

Litter\dirt in the streets

Bad behaviour

Drug use and pushers

Lack of jobs




Traffic congestion

Health

Poverty



% mentioning

Merton

London

Source: QY1 Which three of these are you personally most concerned about?

Base: All young persons aged 11-17yrs (Merton:265; London: 258)

Young people’s personal concerns


*Sig

-1

0

+11*

-1

-4

-1

+8*

0

+3

+4

+10*

+2

+4

-5

Difference to

London (% pts)

121

©TNS 2013

74%

73%

56%

44%

40%

72%

75%

59%

49%

40%

Provides services whichyoung people need

Does enough to protect youngpeople

Listens to concerns of youngpeople

Keeps young people informedabout what they are doing

Involves young people whenmaking decisions

% saying a great deal/ some extent

2013

2012

Source: QY3 To what extent do you think these statements apply to your borough?

Base: All young persons aged 11-17yrs who know a lot or a little about the Council (2013: 176, 2012: 172)

Young people’s image of the council Change from

2012/13 (% pts)

+2

-2

-4

-5

0

122

No significant differences from 2012/13

©TNS 2013

74%

73%

56%

44%

40%

67%

65%

43%

47%

36%

Provides services whichyoung people need

Does enough to protect youngpeople

Listens to concerns of youngpeople

Keeps young people informedabout what they are doing

Involves young people whenmaking decisions

% saying a great deal/ some extent

Merton

London

Source: QY3 To what extent do you think these statements apply to your borough?

Base: All young persons aged 11-17yrs who know a lot or a little about the Council (Merton:176 ; London: 177)

Young people’s image of the council Compared with London

*Sig

+7

+8

+13*

-3

+4

Difference to

London (% pts)

123

©TNS 2013

3%

5%

6%

9%

9%

9%

9%

12%

8%

6%

20%

14%

15%

23%

5%

74%

74%

71%

70%

69%

69%

64%

63%

62%

52%

51%

51%

46%

44%

35%

Primary schools

Libraries



Public transport

Secondary schools



The police

Sixth form/ Further Education colleges

Street cleaning

Repair of roads, pavements and cycle lanes

Arts and culture

Activities for young people


%

NET Poor

NET Good

Young people’s perceived service delivery

Source: QY4 I would like to ask you about local services in this area. What is your opinion of …?

Base: All young persons aged 11-17yrs (Merton:265, London: 258)

Change from

2012/13 (% pts) 0

+2

-4

-6

-2

+1

-3

-8

-3

-3

-8

0

0

-8

-5

124

No significant differences from 2012/13 or to London

Diff to

London(% pts) +2

+1

+2

0

+5

-2

+7

-2

N/A

+5

+8

+3

-3

+2

+5

©TNS 2013

Young people and political involvement

37%

21%

12%

6%

1%

34%

69%

41%

57%

88%

27%

8%

43%

32%

8%

2%

2%

4%

5%

4%

Being a member of aschool council

Doing voluntary work likehelping a local charity or

sponsored event

Campaigning - like going toa march, protest or signing

a petition

Writing to your localcouncillor about a local

issue

Voting in an election

%

I am doing/ have done this already I might do this in the future I don't think I would ever do this Don't know

Source: QY5 Which of the following activities have you ever done, would consider doing in the future or would not consider doing?

Base: All young persons aged 11-17yrs (Merton: 265, London: 258)

Change from

2012/13 (% pts)

*Sig

+10*

+1

+7*

+3

-1%

125

Difference to

London (% pts)

+5

-13*

+2

+1

-5*

©TNS 2013

43%

36%

26%

20%

14%

9%

4%

4%

Libraries and parks

Sports / gym

After-school club

Drama / Dance / Music

Youth club

Scout / adventure / cadet grps

Breakfast club

Other

Out of school activities attended

Source: QY6 Do you attend any of the following out of school activities?


Change from

2012/13 (% pts)

+2

-2

+1

+6*

+1

+3

+1

-1

*Sig

126

©TNS 2013

43

53

44 41

46

41 43

40 40

34

41 43

28

43

38 36

19 20 18

22

18 19 19

14

20

15 12

17

13 14

18 15

13 14

17 17

25 23 23

18

24 24 26

0

10

20

30

40

50

60

70

80

2005 2006 2007 2008 2009 2010 2011 2012 2013

Libraries and parks

Sports / gym

Drama / Dance / Music

Youth club

After-school club

Out of school activities attended


Base: All young persons aged 11-17yrs (2013: 265)

127

©TNS 2013

50

31

20

29

26

6 8

6

49

34

26 28

23

8 6

4

50

31

28 26

18

8 9

2

44

34

24

31

21

9 11

4

35

32

28 27

21

12

7

2

38

30

26

23

18

7 7

4

40

33

18

27

23

11

6 7

43

37

23 25

20

10

5

1

Sports activities Place to meetfriends / others

Parks andplaygrounds

Music / art /drama

Place for playand hobbies

Place to dohomework

Place adultsorganiseactivities

Place adultslisten to probs

2006

2007

2008

2009

2010

2011

2012

2013

Activities young people would like to be involved in

Source: QY7 Which of the following activities would you like to attend out of school hours?

Base: All young persons aged 11-17yrs (Merton 2013: 265)

128

©TNS 2013

43

37

25

23

20

10

5

1

Sports activities

Place to meet friends / others

Music / art / drama

Parks and playgrounds

Place for play and hobbies

Place to do homework

Place adults organise activities

Place adults listen to probs



Change from

2012/13 (% pts)

+2

+4

-2

+5

-3

-2

-1

-6*


*Sig

129

©TNS 2013

44

50 49 50

44

35 38

40 43 44

31 34

31 34

32 30

33

37

13

20

26 28

24

28 26

18

23

35

29 28 26

31

27

23

27 25

23 26

23

18 21 21

18

23 20

0

10

20

30

40

50

60

70

80

2005 2006 2007 2008 2009 2010 2011 2012 2013

Sports activities

Place to meet friends / others

Parks and playgrounds

Music / art / drama

Place for play and hobbies




130

©TNS 2013

Agreement that Merton is a good place for young people to live

2 2 2 1 3 2 1 3 1 2 1 1

2

15 14 13 13 11

9 10

67 68 66

73 69

71 66

14 14 18

11 16 19 19

2007 2008 2009 2010 2011 2012 2013

%

A great deal

To some extent

Not very much

Not at all

DK

Source: QY8 To what extent do you agree that Merton is a good place for young people to live?


NET

agree 81% 81% 84% 85% 84% 90% 85%

131

©TNS 2013

19%

19%

18%

15%

14%

12%

12%

11%

9%

8%

8%

1%

21%

15%

19%

20%

17%

21%

13%

7%

15%

6%

4%

0%

Leaflets delivered to your door

Posters (i.e. at bus shelters)

Email

Merton Website: www.merton.gov.uk

Local newspaper (i.e. The Post, South…

Leaflets and notice boards in Council buildings

My Merton - the Council newsletter

Text messages

Friends, neighbours and relations

Community websites

Local radio

Council offices

% mentioning

2013

2012

Source: QY9 How would you prefer to get most of your information about Merton Council?


Preferred method of getting more information about Merton Council Change from

2012/13 (% pts)

*Sig

-2

+3

-1

-5

-3

-9*

0

+3

-5

+2

+4

0

132

©TNS 2013

Importance of council looks after environment

1 2 2 2 4 2 3 1 2 1 1 2 4

3 5

10 4 7 8

14 12

10

37

41 42

52

43 46 46

48 51 48

35 35 37 36

2007 2008 2009 2010 2011 2012 2013

%

Very important

Fairly important

Neither

Not very important

Not at all important

DK

Source: QY10 How important is it to you that the Council looks after the environment through policies such as recycling and energy saving?


NET

agree 86% 92% 90% 88% 78% 83% 82%

133

©TNS 2013

Awareness of new Council responsibility…

2

93

5

Awareness of Responsibility

%

Yes No DK

Source: QY12c From April 2013, Merton Council has a new responsibility for

improving the health of local residents. Were you aware of this new responsibility?


134

©TNS 2013

Views on the number of…

10 10 6 8

56 62

74 65

34 28

20 27

Fast-Food Outlets Betting Outlets Payday LoansOutlets

Alcohol Outlets

%

Too many(NET)

An adequateamount

Too Few(NET)

Source: QY12d What are your views on the number of the following in your area?


135

©TNS 2013

Features needing improving in Merton

74%

55%

31%

26%

21%

20%

15%

13%

8%

55%

39%

19%

16%

25%

31%

17%

20%

9%


Satisfaction with your school/job

Satisfaction with your health and mental health

Satisfaction with family relationships and your sociallife

Satisfaction with access to green spaces in yourlocal area

A sense of belonging in your local community

Satisfaction with your housing

Satisfaction wih your qualifications and/or level oftraining

Satisfaction with your household income andgetting by financially

%

Most important

Could be improved

Merton 2013/14

Source: QY12a Which three of the following factors do you think are the most important to your own sense of health and wellbeing?

QY12b. And which three of the following factors do you think could be most improved to increase your own sense of health and wellbeing?


136

Documents

London Borough of Merton Residents Survey 2010/11...©TNS 2013 Adults Survey - Executive Summary 9 • Residents remain generally positive about the Council with 79% agreeing that