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Looking Out/Looking In Eleventh Edition. Chapter Six: Nonverbal Communication: Messages Beyond Words. Ronald B. Adler, Russell F. Proctor II, and Neil Towne. Nonverbal Communication Messages Beyond Words. Types of Communication Communication. Types of Communication Communication. - PowerPoint PPT Presentation
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Chapter Six:Chapter Six:
Nonverbal Communication:Nonverbal Communication: Messages Beyond WordsMessages Beyond Words
Looking Out/Looking InLooking Out/Looking InEleventh EditionEleventh Edition
Ronald B. Adler, Russell F. Proctor II, and Neil TowneRonald B. Adler, Russell F. Proctor II, and Neil Towne
Copyright © 2005 Wadsworth 2
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Nonverbal CommunicationNonverbal CommunicationMessages Beyond WordsMessages Beyond Words
Copyright © 2005 Wadsworth 3
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Communication Types of Communication CommunicationCommunication
Copyright © 2005 Wadsworth 4
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Communication Types of Communication CommunicationCommunication
Copyright © 2005 Wadsworth 5
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Communication Types of Communication CommunicationCommunication
Copyright © 2005 Wadsworth 6
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Communication Types of Communication CommunicationCommunication
Copyright © 2005 Wadsworth 7
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Nonverbal CommunicationNonverbal CommunicationImportanceImportance
• Nonverbal Coding and Decoding Predictors of Nonverbal Coding and Decoding Predictors of
Popularity, Attractiveness, Well-BeingPopularity, Attractiveness, Well-Being
• Nonverbal Sensitivity Part of “Emotional Nonverbal Sensitivity Part of “Emotional
Intelligence”Intelligence”
Copyright © 2005 Wadsworth 8
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Nonverbal Nonverbal CommunicationCommunication CharacteristicsCharacteristics
• Impossible Not To CommunicateImpossible Not To Communicate
• All Behavior has Communicative ValueAll Behavior has Communicative Value
– DeliberateDeliberate
– UnintentionalUnintentional
Copyright © 2005 Wadsworth 9
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Nonverbal CommunicationNonverbal Communication CharacteristicsCharacteristics
Nonverbal Communication is Culture-BoundNonverbal Communication is Culture-Bound
Copyright © 2005 Wadsworth 10
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Nonverbal CommunicationNonverbal Communication
CharacteristicsCharacteristics Male and Female Nonverbal Communication Male and Female Nonverbal Communication
Differs in Some WaysDiffers in Some Ways
• AppearanceAppearance
• BehaviorBehavior
Copyright © 2005 Wadsworth 11
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Nonverbal CommunicationNonverbal Communication
CharacteristicsCharacteristicsNonverbal Communication is Primarily RelationalNonverbal Communication is Primarily Relational
• Identity ManagementIdentity Management
• Definition of Relationships We Want with OthersDefinition of Relationships We Want with Others
• Conveyance of EmotionConveyance of Emotion
Copyright © 2005 Wadsworth 12
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Nonverbal CommuniNonverbal Communicaticationon CharacteristicsCharacteristics
Copyright © 2005 Wadsworth 13
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Nonverbal CommunicationNonverbal Communication CharacteristicsCharacteristics
• Repeating Repeating
• Substituting Substituting
• AccentingAccenting
• RegulatingRegulating
Nonverbal Communication Nonverbal Communication Serves Many FunctionsServes Many Functions
• ComplementingComplementing
• ContradictingContradicting
• DeceivingDeceiving
Copyright © 2005 Wadsworth 14
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Nonverbal CommunicationNonverbal Communication Characteristics - DeceptionCharacteristics - Deception
Copyright © 2005 Wadsworth 15
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Question:Question:
According to research, which of the According to research, which of the following tend to occur more often when following tend to occur more often when someone is being deceitful?someone is being deceitful?
a. speech errorsa. speech errors
b. lower voice frequencyb. lower voice frequency
c. consistent behaviorsc. consistent behaviors
d. all of the aboved. all of the above
Copyright © 2005 Wadsworth 16
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Nonverbal CommunicationNonverbal Communication CharacteristicsCharacteristics
• Nonverbal Communication is AmbiguousNonverbal Communication is Ambiguous
• NVLD SyndromeNVLD Syndrome
Copyright © 2005 Wadsworth 17
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Differences Between Verbal Differences Between Verbal and Nonverbaland Nonverbal
• Single vs. Multiple ChannelsSingle vs. Multiple Channels
• Intermittent vs. ContinuousIntermittent vs. Continuous
• Clear vs. AmbiguousClear vs. Ambiguous
• Verbal vs. Nonverbal ImpactVerbal vs. Nonverbal Impact
• Deliberate vs. UnconsciousDeliberate vs. Unconscious
• Single vs. Multiple ChannelsSingle vs. Multiple Channels
• Intermittent vs. ContinuousIntermittent vs. Continuous
• Clear vs. AmbiguousClear vs. Ambiguous
• Verbal vs. Nonverbal ImpactVerbal vs. Nonverbal Impact
• Deliberate vs. UnconsciousDeliberate vs. Unconscious
Copyright © 2005 Wadsworth 18
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Influences on NonverbalInfluences on Nonverbal CommunicationCommunication
• GenderGender
• CultureCulture
Copyright © 2005 Wadsworth 19
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Nonverbal Types of Nonverbal CommunicationCommunication
• Body OrientationBody Orientation
Copyright © 2005 Wadsworth 20
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Nonverbal Types of Nonverbal CommunicationCommunication• PosturePosture
– Forward or Forward or Backward LeanBackward Lean
– Tension and Tension and RelaxationRelaxation
Copyright © 2005 Wadsworth 21
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Nonverbal Types of Nonverbal CommunicationCommunication• GesturesGestures
– IllustratorsIllustrators– EmblemsEmblems– Adaptors Adaptors
(Manipulators)(Manipulators)
Gestures around the Worldhttp://www.isabellemori.homestead.com/questionsgestus.html
Gestures around the Worldhttp://www.isabellemori.homestead.com/questionsgestus.html
Copyright © 2005 Wadsworth 22
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Question:Question:
A head nod is an example of:A head nod is an example of:
a. an illustratora. an illustrator
b. an embelmb. an embelm
c. an adaptorc. an adaptor
d. a microexpressiond. a microexpression
Copyright © 2005 Wadsworth 23
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Nonverbal Types of Nonverbal CommunicationCommunication
• Face and EyesFace and Eyes– ComplexityComplexity– SpeedSpeed– Emotions ReflectedEmotions Reflected– MicroexpressionMicroexpression
Copyright © 2005 Wadsworth 24
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Nonverbal Types of Nonverbal CommunicationCommunication
Face and Eyes: Kinds of MessagesFace and Eyes: Kinds of Messages
• InvolvementInvolvement
• Positive/Negative AttitudePositive/Negative Attitude
• Dominance/SubmissionDominance/Submission
• Interest (Pupils)Interest (Pupils)
Copyright © 2005 Wadsworth 25
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Nonverbal Types of Nonverbal CommunicationCommunication• Voice (Paralanguage) Voice (Paralanguage)
– ToneTone– SpeedSpeed– PitchPitch– Number Number – Length of PausesLength of Pauses– VolumeVolume– DisfluenciesDisfluencies
Copyright © 2005 Wadsworth 26
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Nonverbal Types of Nonverbal Communication Communication
• Touch - TypesTouch - Types
– Functional/ProfessionalFunctional/Professional
– Social/PoliteSocial/Polite
– Friendship/WarmthFriendship/Warmth
– Sexual ArousalSexual Arousal
– AggressionAggression
Copyright © 2005 Wadsworth 27
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Nonverbal Types of Nonverbal Communication Communication
• TouchTouch– Increases LikingIncreases Liking– Boosts ComplianceBoosts Compliance– Connected to HealthConnected to Health
Copyright © 2005 Wadsworth 28
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Nonverbal Types of Nonverbal CommunicationCommunication
• Physical Physical AttractivenessAttractiveness
Copyright © 2005 Wadsworth 29
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Nonverbal Types of Nonverbal CommunicationCommunication
• ClothingClothing
Copyright © 2005 Wadsworth 30
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Nonverbal Types of Nonverbal CommunicationCommunication
• Distance (Proxemics)Distance (Proxemics)– IntimateIntimate– PersonalPersonal– SocialSocial– PublicPublic
Copyright © 2005 Wadsworth 31
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Nonverbal Types of Nonverbal CommunicationCommunication
• TerritorialityTerritoriality
Copyright © 2005 Wadsworth 32
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Nonverbal Types of Nonverbal CommunicationCommunication
• Physical EnvironmentPhysical Environment
Copyright © 2005 Wadsworth 33
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Types of Nonverbal Types of Nonverbal CommunicationCommunication
• Time Time (Chronemics)(Chronemics)
Copyright © 2005 Wadsworth 34
Chapter 6 - Nonverbal Communication: Messages Beyond WordsChapter 6 - Nonverbal Communication: Messages Beyond Words
Question:Question:
This morning as David entered the classroom, This morning as David entered the classroom, he felt frustrated when he saw that Geni had he felt frustrated when he saw that Geni had already taken “his” seat near the window. already taken “his” seat near the window. This example best relates to the concept of:This example best relates to the concept of:
a. personal spacea. personal space
b. violation of intimate distanceb. violation of intimate distance
c. physical environmentc. physical environment
d. territorialityd. territoriality