Lorraine Hall – Credentials & Experience

As at September 2011

~Lorraine: 27 years in Logistics ~Initial 2 yrs

Began with Europcar Car Hire, UK – intuitively found talent for scheduling

collection and deliveries of ‘rentals’

Incorporated optimisation principles subsequently found this was formal theory

when came to study subject matter

From there the expertise broadened and the career grew…

Lorraine – 27 years in LogisticsExperiential Learning

Parceline UK – leading national Next Day Courier Co now Introduction of computers into the discipline / business environment

– a natural fit Roles within this successful Mayne Nickless

company Customer Service Executive

• Problem resolution Customer Service Supervisor

• Policy development• KPI setting & measurement

Sales Administration & Credit Control• Validation of Profitability of potential bids – previously been focussed purely on

revenue!• Conciliation with customers due to losses or failure to deliver to service standards

Sponsored Student – F/T Undergraduate Transport Mgmt• In Uni Vacations – undertook applied theory projects within Parceline

Linehaul Manager & Offshore Dept Manager (concurrent)• Sandwich year placement – Budget $5m• Managed Fleet > 80 Semis +> 200 Trailers• Instituted Changes delivering cost transparency – both depts• Rated as “‘Best Linehaul Manager’ he’d ever worked with” by CEO

~Lorraine: 27 years in Logistics ~

Tertiary UnderGraduate Education

Loughborough University , UK Bachelor of Science: Honours

(F/T) – Transport Management & Planning • Diploma in Industrial Studies for Sandwich

Year on placement with Parceline • Final Year Project – “The Drive for Quality in

Transport Services”

~Lorraine: 27 years in Logistics ~Tertiary - Post Graduate Education

Cranfield University, UK

Master of Science (F/T) Logistics & Distribution

Thesis - "Investigate the potential market for multi-use distribution Centres in Shopping Centres in Australia”

Thesis sponsored by Online Distribution, Divn of Mayne Nickless

Endorsement “ "Cranfield's reputation as a leading management

school in logistics and supply chain management was a clear attraction, as were the great reviews I had received from past students. Well balanced between academia and true commercial experience - Cranfield delivered beyond expectations, living up to its reputation through the professionalism of fellow students and faculty."

Stuart Whiting, Country General Manager, DHL Express, Taiwan

Modules: Logistics and Supply Chain

Concepts Procurement Management Supply Chain Process Re-design Freight Transport Warehousing Manufacturing and Operations

Management Demand and Inventory

Management Business Statistics and Forecasting Management Science Techniques International Logistics Accounting and Finance Physical Network Design Information Systems and e-

Business Supply Chain Sustainability Research Methods Personal Development Global Supply Chain Game

Lorraine – 27 years in LogisticsApplying the Theory &

Learnings

Exel Logistics, UK, 3rd Party Logistics Co

Transport Modelling of 3PL RFQ – Scottish & Newcastle Brewery• Solution to the Value of $50m+ annual operation

Recruited by Safeway, Australia & emigrated Transport Systems Manager

• Mgmt & review of existing Transport Info Systems

• Initiating Driver Log System, Fleet Maintenance,• On-board computers and Routing & Scheduling

~Lorraine: 27 years in Logistics ~

Academia & Lecturing RMIT, Melbourne

Lecturer in Logistics – core subject (P/T)• Bachelor of Business (Logistics and Supply Chain

Management) Monash University, Caulfield Campus

Logistics Research Fellow, • School of Information Mgmt & Systems• Undertook industry sponsored “Logistics

Benchmarking Survey”

Lecturer – Geographical Information Systems• Incorporating GPS and its applications

Lecturer – Logistics Information Systems• Developed in-house Tutor Management System

Lecturer & Course Designer -Transport Management• Masters in Marketing – Logistics & Supply Chain

~Lorraine: 27 years in Logistics ~

Top Security Logistics & Info Systems

Note Printing Australia – Banknote & Passport manufacturer Logistics Manager

• Solutions Development to overcome RBA auditory concerns

• Risk Mitigation – International Supply Chain – security features

Information Systems Manager• Systems Design & Development

Note Number Enquiry Systems for Export Clients SNAPITS – Sheets, Notes & Passport Issue Tracking

System InLine Passport Manufacturing Audit System

• Business Systems Requirements Analysis ERP replacement system Successful project Implemented on-time, on-budget and

in-full

~Lorraine: 27 years in Logistics ~

3PL & Retail Postal Post Logistics – 3rd party logistics arm of

Australia Post Supply Chain Solutions Specialist

• 3PL Business Development Solutions• Modelling existing Logistics / Transport

Operations• Troubleshooting – Internal Consultancy Role

Australia Post Project Lead – Retail Logistics Network

Modelling & Strategic Review• 3,000+ outlets, 5 state DCs & 200 key suppliers

Formulation of Plan to reduce overall costs by 12% whilst retaining service levels

~Lorraine: 27 years in Logistics ~

Independent Consultant

Synergy Logistics Consulting - Current Undertaking collaborative initiatives with Medium

to Large Manufacturing Companies Delivering Positive Change – “Working Smarter

not Harder” – enabling growth Logistics Training Course Design & Delivery 3PL service reviews in advance of Contract

Renegotiations Logistics Systems Requirement Analysis &

Design