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TERMS & CONDITIONS
1. Loyalty Program Members will benefit from priority custom-er service by our Head Concierge Mr. Hristian Manoilov, every day from 9 AM till 8 PM through e-mail: [email protected] [email protected] and +359 885 333 078;
2. The benefits of the Loyalty Program apply only to direct reservations trough our Reservation Team, Reception or Thra-cian Cliffs online reservation system and are not applicable to third-party (tour agents, tour operaotrs) reservations;
3. Loyalty Program Membership is personalized customer care service and only a Member can claim the benefits;
4. Loyalty Program benefits are also valid for Loyalty Program Members’ family members;
5. The accommodation discounts are not applicable to group reservations and apply only to the Member’s residence;
6. If a Loyalty Program Member does not reach the minimum required stay during the year, he / she switches to a lower Membership level during the next year;
7. If a Loyalty Program Member has 0 days stay for 2 consecu-tive years, his / her Membership expires;
8. Discounts are not applicable on special offers & packages or already discounted accommodation packages; Not valid on special/theme and/or holiday menus; 9. Changes may apply to the Loyalty Program in order to opti-mize customer care and Members’ experience at Thracian Cliffs.
MEMBERSHIP LEVEL SILVER GOLD PLATINUM
ENTRYREQUIREMENT
from 20 to 39 nights
from 40 to 59 nights 60 nights +
MEMBERSHIP RENEWAL
7 nightsmin. stay per
year
14 nightsmin. stay per
year
20 nightsmin. stay per
year
BENEFITS
Advanced Priority booking X X X
Preferential rates on golf services X X X
Free access on Spa & Fitness Center X X X
Free Wi-Fi X X X
Early Check-In on request X X X
Late Check-Out on request X X X
Beach Priority Check-In X X X
Preferential rates for accommodation -10% -15% -20%
Complimentary Room Upgrades* X
Personal Concierge Customer Service X X X
*Upon availability
LOYALTY PROGRAM
[email protected] | [email protected] | +359 885 333 078
