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What is Lokvani?

Lokvani, Sitapur is an internet kiosk based system for providing various informations and public

grievance redressal in a transparent, accountable and time-

bound manner.

Public Grievence Redressal

Senior Officers

Departmental officers

Field levelofficers/employees

?

EXISTING SYSTEM

Third Party, Lokvani Kiosk

Lokvani Server

DM

Concerned Department

Lokvani - Process

A Typical Lokvani Kiosk

3 key components :

• Viability

• Sustainability

• Replicability

Lokvani – Business Model

S .No . Lokva n i Ce ntre No o f Com pla in t

s Re ce ive d (ti l l June

05)

Am ount Co lle cte d (Rs.) (in 7 m onths)

Incom e pe r

M onth (Rs.)

(A ) (B) (C ) (D) = (C ) * 20 (E) = (D) / 7

1 B is wan -1 775 19375 2768

2 B is wan -2 3279 81975 11711

3 Laharpur -1 534 13350 1907

4 Laharpur -2 1355 33875 4839

5 M ahm udabad -1 1635 40875 5839

6 M ahm udabad -2 1342 33550 4793

7 M is rik h -2 992 24800 3543

8 M is rik h-3 1334 33350 4764

9 S idhauli -1 1470 36750 5250

10 S itapur -1 3195 79875 11411

11 S itapur -2 6563 164075 23439

Average Income of Kiosks (from single service)

Highest Earning Kiosk

Kiosk - Services Offered Vs Income

No of Services

Inco

me

Income ofKiosks

Kiosk - Reach of Kiosks Vs Income

Reach

Inco

me

Income ofKiosks

Kiosk - Sustainable Income

Increase in Reach + Increase in no. of services

Income

IncomeofKiosks

Online court cases, cause lists, judgements Online Electoral Rolls Vehicle Registration, Driving License Payment of electricity bills, phone bills Ration cards and allotment to qotedar. Police thana computerization / networking

connectivity Tourist Related information Daily rates of Fruits/ Vegetables/ Grains Online pensioners info. / Installation of IVRS –

SMS Parivar register Database (Rural & Urban) All employees Database University/ College info. (Seat Availability,

Admission)

Proposed Services

Health info. (All Hospitals/ Nursing Homes/ Laboratories)

Recovery Certificates (R.C.s) Industries info (Durry exporters etc.) Registry of properties Banking Services Drinking Water facilities Database Development from MP/MLA funds Khasra and Jamabandi records SC/ST tracker

Proposed Services (Contd…)

AchievementsSuccessful implementation of project in spite of heavy power shortage (6 to 7 hours electricity availability)

Successful even in adverse conditions (illiteracy, attitude, work culture etc.)

People have appreciated, as the media reports and feedback shows

Replication: 18 districts have already implemented it. Government has asked all districts to implement through G.O.dated 16th June 2005.

Achievements contd…

Best session of phase-2 in LBSNAA, Mussoorie

Appreciation by LOKAYUKTA, UP

Independent case study by IIM Lucknow

Grievances concerning central govt. departments also being resolved through Lokvani

Kiosk opened by army for welfare of serving and ex-soldiers

Accepted and extensively used by the common man. An average of 150-200 grievances being received daily

ChallengesMindset of government functionaries.Lack of satisfaction of meeting personally with the officer.Enclosures cannot be attached with application.Possibility of fake complaints.SustainabilityQuality vs. Quantity

E-Governance : Components of Success

20

35

40 5

Technology

Business ProcessReengineeringChangeManagementLuck

Lessons for future No subsidies and loansFirst increase the no.of services delivered through kiosks and then increase their reach in rural areasKiosks must be self-sustainable and profit drivenA combination of govt. and private services to be delivered through kiosks to ensure sustainability

Road Ahead

Making kiosks a single window ATM for all citizen related government services of the state and central government.

Road Ahead contd…

Using the model for the effective implementation of RTI Act, 2005.

Road Ahead

Going beyond the RTI Act in not only giving the information but also ensuring positive action on that information.“Strengthening the largest democracy of the world”