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“Trading Zone:”Higher Education Performance
Jim SpohrerIBM Director University Programs
April 4th, 2013Convener: Lumina Foundation,
with Center for American Progress, and IBM
Trading Zone (Galison; Gorman): A place or event where different disciplines convene to share perspectives and make progress on challenges of mutual interest or concern;often associated with developing better interactional expertise & communication breadth.
Trading Zone:Economists, Policymakers, Service Scientists
Planned Reconvening: T SummitIBM Almaden, San Jose, CAMarch 24-25, 2014
Industry Transformation
Donald Clark, TEDxGlasgow
Trading Zone:Economist, Policymakers & Service Scientists
Service Science• Service System Entities
– Types: Businesses, Universities, Governments, etc.– Nested & Networked Globally– SD Logic (A2A; Resource Integrators)
• Value Co-Creation Interactions– Types: Value-Proposition & Governance Mech-based– Collaboration & Competition Blended– SD Logic (Operant & Operant Resources)
• Builds On…– Decades of Service Research (Marketing, Operations, etc.)– SSME+D; From I to T to Pi-shapes… and beyond!– T Summit (March 24-25, 2014)
• Measures– Productivity, Quality, Compliance, Sustainable Innovation– Holistic Service Systems
• Quality of Life, Balance Challenge & Routine• Innovativeness, Equity, Sustainability, Resilience
Personalized Education
• TREND: The education industry is at the brink of an IT-enabled transformation
• OPPORTUNITY: Analytics enabled personalized-at-scale learning for better outcomes and talent management
• CHALLENGE: Integration of education content management and analytics solutions
SSME: Service Science, Management, and Engineering
IBM Research © 2007 IBM Corporation7
Example: Are there “scale laws” of service innovation – year-over-year compounding effects?
ProblemsInput: Student quality
Process: Faculty motivation
Output: Industry fit
AugmentationsA: -20% eLearning certification
B. +10% Faculty interest tuning
C. +10% On-the-job skills tuning
Year 1: 20%
Year 2: 20%
Year 3: 20%
Year N: 20%
. . . . . . . .
After a decade the course may look quite differentService systems are learning systems: productivity, quality, etc.
8
Degrees matter
…But it can be costly, American student loan debt at record highs…
Importance
• Learning (Teaching & Degrees) matter– Knowledge Construction & Transfer– Where degree & what degree– BLS Statistics (Salary & Unemployment Rate)
• Discovery (Research) matters– Knowledge Creation
• Engagement (Entrepreneurship) matters– Knowledge Application