Lynn Edwards

74 George Road Farncombe Godalming Surrey GU7 3LXTel: 07767 330555 or 01483 428364

E-Mail: lynn_44@hotmail.com

A highly adaptable and organised Senior Administrator with 17 years experience in the Telecommunications sector incorporating Logistics, Supply & Demand Planning, Order Handling & Customer Service functions. Working the EMEA regions across different time zones and cultures with many of the major Operators and Distributor accounts, ensuring 95% accuracy on CRD (Customer requested date).

KEY SKILLS

Computer Skills Proficient in MS Office also SAP and CPFR.Communication Able to clearly communicate to all levels and customer focused.Interpersonal Skills A friendly professional approach enjoys building relationships internally and externally.Creativity Imaginative in looking forward to continually look for improvements in department.Organisational Effective time management and ability to prioritise a heavy workload.Results Orientated Enjoys challenge of taking on a project with full responsibility from beginning to end.

CAREER HISTORY

HansGrohe – Temporary Contract - Order Processing Administrator  Feb 16 – Nov 16

Processing a large number of orders daily being received both through E-mail and EDI, contacting customers to clarify any discrepancies to ensure the upmost accuracy is maintained from both Retail/Merchant customers.

Responsibilities & Skills:

Process quotations, orders, using SAP/R3, verifying quantity, product and price, as well as the Warranty Policy and prevailing Pricing and Conditions Policy. 

Contacting customers regarding Price discrepancies to obtain new order or approval to process. Checking all blocked orders within SAP/R3 Manage orders through to delivery, ensuring service level agreements (SLA) are met and the order management is

conducted in an efficient and timely manner.  Following all policies and procedures, ensuring high levels of Delivery Services and On Time In Full.

Collaborate with MRP controller to ensure efficient management of purchase orders and to request setup of any missing productsand to inform customer and ASM about any delays or shortages.

Liase with ASM’s regarding discounts on orders. Identifying Contract orders and ensuring passed to the Projects Team. Continuously challenge and seek to improve processes and service provided to customers.   Provide support and cover for other team members, working as a team player consistently providing first class

levels of customer service. 

Blackberry – Fulfilment/Supply Operations Specialist Nov 11 to Dec 15 Provided 1st line support to major accounts across EMEA region. Maintained seamless order fulfilment from beginning to end ensuring accurate delivery of products & services.

Responsibilities & Skills:

Order Placement in SAP ensuring all orders meet SOX compliance. Maintain 95% accuracy on CRD. Scheduling booking slots for delivery with the relevant carriers Managing CPFR calls with Carriers & Internal Business Units to ensure the replenishment of stocks. Close communication with Supply Planning & Manufacturing to ensure best solutions are met for any supply issues. Main focal point for all exception handling & escalations. Monitor pricing and update accordingly with Pricing team.

Manage back orders Request Credit/Debits when required and obtain relevant approvals. Arrange Returns/Claims for any quality issues on shipments. Work closely with Account Managers to meet their targets

Key Achievements: Co-ordinated the setup of daily reports from SAP for all different regions, liasing with technical teams to

develop Macros to pull different results. Built up excellent relationships and standardised weekly processes with customers and internal departments .

Sony Ericsson Mobile Communications – Senior Logistics Administrator June 97 to Jul 11

Provided a lead role within a department of 5 in the Order Management team while working very closely with the Sales & Marketing and Pre Sales teams.

Responsibilities & Skills: Placing orders into SAP for all major UK/Ireland Mobile Networks & Retail and Distribution customers. Set up and maintained all sales office processes . Creating KPI’s for forecast accuracy and delivery accuracy with company specific tool SMART. Chairing meetings both in person and on conference calls for Collaborative Planning and Forecasting. Highlighting key areas of concern on stocks to customer to ensure no Out of Stock situations. Manage order backlogs against allocations along with the MU Demand Planner. Drive resolutions and investigations of shipment returns and discrepancies. Work closely with Key Account Managers to achieve their volume targets. Daily communication with Transport carriers to ensure booking times can be met. Coordinating the launch of products with Pre Sales team to ensure delivery on time. Monitoring the monthly pricing for each customer. Communicating closely with the Credit controller to ensure customer payments are made. Dealing with all Claims & Returns of stock. Processing all Internal and C&J samples orders along with dummies to ensure delivery before launch. Attending Monthly and Quarterly reviews. Nominated as Superuser for all internal tools used for the Sales/Forecasting and Order processing. Support and cover for the MU Demand Planner.

Key Achievements: Coordinated implementation of CPFR (Collaborative Planning & Forecasting Tool) for two major networks Produced User manuals/guides for all customers. Co-ordinated implementation of macros for producing automatic schedules for the outsourced carriers Company Outstanding Achievement Award for dedication and working over and beyond expectations.

Alpha Numeric - Data Entry Operative - Part Time Mar 94 to Jun 97Processing of different data from Payrolls to Purchase Ledgers on a ROCC system.

Input of both Numeric and Alpha data for processing by various customers including one of the major banks. Speed Accuracy and confidentially kept to a high level.

Thorn Business Communications - Customer Service Operator Mar 93 to Mar 94(1 yr temporary contract)

Supported the Field agents with logging and booking appointments within the Hotel/Public House sector.

Dealt with customers from the Hotel/Public House sector for Satelite systems maintenance and installations. Arranged bookings for the engineers to attend via radio controlled system. Raising Invoices and Credit notes for all works carried out.

Alpha Numeric Recruitment Agency – Temporary Employment Mar 93 to Mar 94

Working in various temporary positions in Administration and Customer Services within the Surrey area.

Data Sciences – Application Control Supervisor Mar 86 to Oct 92Data Sciences – Production Controller Nov 82 to Mar 86Computer Services Company processing work for major household companies.

Supervisory responsibilities supporting 8 members of staff.. Customer base of approximately 80 clients including major banks and London Underground. Attending regular customer meetings. Deputising for the Manager and Operations Manager and supervising 20 staff. Implemented the data transmission of the BACS system. Supporting Sales team with new prospective customers. Help Desk duties – First line support for technical problems. Producing programs to run payrolls/purchase ledgers on IBM Mainframe. Supporting these programs outside office hours to ensure that all processing completed by deadlines set. Setup of batch jobs using MVS JCL and diagnose and resolve any failures. Cross checking reports before data is despatched. Control of all media usage and maintain regular housekeeping and archiving tasks. Running of all backups

Education & QualificationsBroadwater Country Secondary - CSE passes in Maths / English / Geography/ Home Economics & Pitman Typing.Courses attended – Effective Team Leadership, Supervisory Skills, Presentation and Communication Skills.InterestsEnjoy Walking/Cycling and Cooking also a keen Rugby and Cricket supporter for local clubs of which I am a committee member.