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Lynn Questell Tennessee Emergency
Communications Board (TECB)
Executive Director
December 6, 2012
4 Takeaways
A State 911 Board to advocate for and manage
911 advances deployment and performance
A mobile society needs uniform statewide NG911
In the long run it will be cheaper and better technically
911 is a utility, like water or electricity – pay for it
with a monthly service charge – not taxes
911 needs its own funding -- which cannot be
solely population based
911 in Tennessee
1984 Legislation passed to create local Emergency Communications Districts
Based on legislation creating Utility District Boards
Designed to minimize politics in 911 administration
Funded by 911 service charge on landlines.
911 is not Dispatching in TN
1998 Legislation passed to create the TECB
Funded by $1 per user per month 911 service charge on non-wireline telecommunications service capable of connecting to 911
911 in Tennessee
911 in TN is a joint effort between State (TECB)
and Local Government (ECDs)
100 Emergency Communications Districts
(ECDS) provide or facilitate 911 call taking and
dispatching locally.
TECB was created to assist the ECDs in
management, operations and accountability and
to create a uniform statewide 911 system.
TECB Governance -- 911 by 911 for 911
By law, 5 of the TECB’s 9 members have experience in 9-1-1; in fact, all 5 run 9-1-1 call centers
9 is a manageable number – staggered 4 year terms provide stability
Members are appointed by the Governor from nominees by TN NENA, TN Municipal League and TN County Serv. Assn.
The Board is Exec. Dir.’s boss; TECB is admin. attached to –not governed by– Dept. of C&I
911 Funding does not revert to General Fund
T
TECB Responsibilities
Sets technical, operational and revenue standards
Provides technical assistance
Oversees local operations compliance
Provides funding for operations, dispatcher training
and equipment
TN law requires the TECB to remit 25% of 911 fees to ECDs
but . . .
$.85 of every dollar received was remitted to districts in 2011
Is responsible for statewide deployment of Phase 2
and NG911
911 Deployment in TN Tennessee was the 3rd state in the nation to
deploy call locating technology statewide in April
2005
Tennessee was named the best State or regional
911 program by the E-911 Institute in 2005
Tennessee is one of a handful of States that are
deploying a Next Generation 911 project to
modernize the 911 infrastructure from analog to
digital -- been saving for it since 2005.
Having a State 911 Board Matters!
2010 Phase II Status
NG911 Deployment
What is NG911 in TN?
A project to modernize the 911 infrastructure –
upgrading from analog to digital
A partnership between State and Local
Government and Private Enterprise
NG911 runs on a private, secure, statewide
Multiprotocol Label Switching (MPLS) network
owned and managed by the State of TN.
Why Do NG911? The 911 infrastructure was built for landlines. It was
brilliantly reconfigured for cell phones – but this infrastructure cannot fully support Internet Protocol (IP) activities
Avoid the circular firing squad -- NG911 will be more redundant and robust than the current 911 infrastructure
NG911 creates the infrastructure that will provide 911 with all the capabilities we expect from modern telecommunications technology –
Will be part of a national 911 system of systems
NG911 Objectives
Creates a Uniform Statewide 911 Infrastructure
Statewide Call Transfer Capability
Improved Reliability/Redundancy/Repair
24x7x365 Network Operations Center
Makes Text to 911, Photos, Video to 911 possible
Improved Communications Between PSAPs
Harassing NSI Calls Rerouted
Roles of the Major Players TECB Our Baby
OIR/NetTN Program TN State Agency that oversees statewide MPLS network
Office
AT&T Service provider for the statewide MPLS fiber network
TCS Vendor for NG9-1-1 over NetTN Managed Services, including 9-1-1 management, risk and change management, monitoring, ALI Database and 24x7x365 NOC
L.R. Kimball Technical consulting
OIR/GIS TN State agency that provides GIS services
