Lynn D Dunn-Pullinger

Lynn Taylor 53 Oak StreetKingswinfordWest Midlands DY6 9LT

07920 401282 / 01384 343377 / 07967 558967lynndenisetaylor@gmail.com

Personal Profile

An experienced, well spoken professional possessed with a good sense of humour and a variety of skills to offer including accounts and credit control. A broad range of experience in both commerce and education, having been promoted over time from receptionist to enjoy and excel in the role of Personal Assistant. Understanding of how an office should be conducted and able to put procedures into place for the efficient use of man power and supplies. Possessed with a calm and supportive attitude, is able to defuse any tense or difficult situations quickly and with the minimum of fuss. Experienced in issues of confidentiality. Keen to find a position within a progressive organisation.

Summary of key skills and experience:

Extensive blue-chip commercial and educational P.A. experience.

A professional, friendly and approachable first point of contact, able to deal with difficult and unsolicited calls or visitors.

Able to develop a role successfully both as a self manager yet working well within a team.

A flexible but organized approach toward work, calm under pressure and able to calm others, balancing courtesy with firmness where appropriate.

Professional written and verbal communication and a concise, accurate record keeper.

Able to prioritise work, solve problems and meet tight deadlines.

PA Duties:

First contact for the Head teacher and Deputy, seeing parents on their behalf and following up where necessary. Able to make judgments and decisions quickly and effectively. Dealing with press inquires.

Primary liaison via telephone, personal contact, email, letter or memo. Organise/rescheduling of appointments via email, letter, telephone call or memo.

Administrative duties including opening confidential mail, answering correspondence and emails, typing and producing reports, including HT report to Governors, SEF and SIPS.

Administration of agendas and minutes for all school including H.R. Teacher's Pensions and Governors meetings.

Interpreting, typing and distributing minutes and arranging follow up meetings and/or actions to be implemented.

Liaise with Governing Bodies, PTA and Senior Leadership and organising and corresponding with outside agencies (Police, Fire Brigade, etc) for visits, school assemblies, celebration days and educational purposes.

HR and Administrative duties:

Process applications for employment, sending out appropriate forms, liaising with candidates on interview times and dates. Collating all paperwork, ensuring that all candidates complete any internal assessments and communicating with unsuccessful candidates by telephone or letter.

Administrate weekly staff absence report, liaising with LA HR & ER departments concerning staff/school related issues and advising Head teacher as necessary. Organisation and administration of staff training through external suppliers.

Keep clear & up to date records of internal and contracts meetings, arranging supplier visits and liaising with departments on their requirements. Negotiating enhanced discounts and delivery dates from suppliers.

Hospitality & Marketing:

Organise hospitality, meeting rooms, travel and accommodation.

Produce range of MS Powerpoint/Publisher presentations, school newspapers and some marketing materials e.g. posters for school.

Work History 2010 2015

Office ManagerSycamore Short Stay School, DudleyFebruary 2015 to present First port of call for the Headteacher and Deputy Head. Managing all aspects of the office administration including the processing of invoices for payment. Use of Integris Pupil and HR system. Exclusion paperwork, new pupil preparation. Processing highly confidential paperwork and child concern issues, liaising with external agencies where necessary.

PA to HeadteacherWilkes Green Primary School, SandwellSeptember 2014 - January 2015To assist the Headteacher with all administrative correspondence and secretarial duties. To prepare agendas, take minutes of meetings, type and distribute in a timely manner. To act as Clerk to the Governors liaising directly with Governors. SIMS administration, updating pupil/staff records, sick leave, liaison with HR Manager. To update policies under the direction of the Headteacher. To speak to parents/visitors/recruitment agencies as first port of call. Assist with the production of SIP, SEF, yearly school calendars and other documents. Compile Safeguarding Audit, HT reports to Governors. Prepare interview schedules liaising with the various departments. To manage the TPS/LGPS Pensions online new recruitment/leavers/updates. Ad hoc duties to ensure the smooth running of the school. Assist with Lunchtime Pupil Clubs. To receive and act upon any complaints or concerns. To maintain pupil confidential records. Minute attendance / behaviour meetings with parents and teachers.

PA to HeadteacherBroadway Academy, Birmingham and Grace Academy, Darlaston September 2014Temporary cover. Duties as per previous post. SIMS experience.

P.A. to the (interim) Principal Black Country UTC, Walsall January 2014 - July 2014Primary liaison between Principal /Staff/Governors/Outside Agencies/Other Schools via telephone, personal contact, email, letter or memo. Organisation/reschedule of appointments for Principal /Staff/Visitors via email, letter or memo. Arranging external and internal meetings for Principal and Senior Staff, liaising with support staff for additional requirements. Obtaining agency staff to cope with staff sickness/absence at very short notice. Opening of Principal private and confidential mail. Ensuring the Principal is fully briefed on the received post. Answering correspondence and emails. Preparing agendas, taking minutes of meetings and daily staff briefings, typing of reports, agendas, minutes and confidential H.R/Union meetings minutes. Experience in exclusions correspondence and procedures. Threshold/lesson observation reports, and correspondence, liaising with the L.A. Human Resources. Obtaining reports from CMIS.

Office Manager Stowlawn Primary School, Bilston September 2013 - December 2013All aspects of office procedures including ordering, invoicing, finances and budgeting. first port of call for all parents and visitors to school. Confidential secretarial service. SIMS/FMS/Birmingham HR Portal experience.

P.A. to the HeadteacherThe Moseley School, Moseley, Birmingham February 2013 July 2013Primary port of call for all enquiries to the Headteacher, taking decisive action following enquiries. Liaison with School Governors and outside agencies of behalf of the Headteacher. Extensive diary management. Confidential secretarial service to Headteacher and senior management. Preparing and distributing agendas for meetings, taking minutes of same, distribution of approved minutes within agreed timelines. Preparing reports for Governors and outside agency meetings. Headteachers confidential post, updating Headteacher on any issues raised by post/email/staff/outside agencies and action as requested. Managing the email enquiry line and disseminating to staff. Supporting school events and administration. CMIS experience.

P.A. to the HeadteacherYardleys Secondary School, BirminghamSeptember 2012 until December 2012 Primary liaison between Headteacher/Staff/Governors/Outside Agencies/Other Schools via telephone, personal contact, email, letter or memo. Organisation/reschedule of appointments for Headteacher/Staff/Visitors via email, letter or memo. Arranging external and internal meetings for Headteacher and Senior Staff, liaising with support staff for addtional requirements. Opening of Headteachers private and confidential mail. Ensuring the Headteacher is fully briefed on the received post. Answering correspondence and emails. Preparing agendas, taking minutes of meetings and daily staff briefings, typing of reports, agendas, minutes and confidential H.R/Union meetings minutes. Experience in exclusions correspondence and procedures. Threshold/lesson observation reports, and correspondence, liaising with the L.A. Human Resources. Obtaining reports from CMIS.

Agency work January 2012 June 2012Temporary roles in schools using SIMS and FMS databases administration. Including Assistant to Finance Manager at Holly Lodge High School, Edgecliff High School, Leighswood Childrens Centre, Grace Academy.

Office Manager and P.A. to the HeadteacherOur Lady of Fatima School, HarborneJanuary 2012All aspects of office procedures including ordering, invoicing, finances and budgeting. first port of call for all parents and visitors to school. Confidential secretarial service. SIMS/FMS/Birmingham Portal experience.

P.A. to the Head teacherJanuary 2011 November 2011Ryders Green Primary School, West BromwichConfidential secretarial service. Preparing agendas. Minuting meetings, (including union/staff disciplinaries/dismissals) following up actions. Confidential reports and small projects on behalf the Head teacher and senior management team. First port of call for all phone calls, parents and visitors to school. Decisive actions in the Head/senior leaders absence. Attending meetings on behalf of the Head teacher. SIMS experience. H.R. experience.

Agency work July 2010 to December 2010Temporary agency work in administration, secretarial, financial roles in several Primary and Secondary schools and Childrens Centres through Monarch, Hays, Connaught and Extra Personnel employment agencies.Schools included Grace Academy, Phoenix Collegiate, Lordswood Boys School, Holly Lodge School.

Work History 2002 - 2010

P.A. to the Coordinator of SOADA (Sandwell)Administrative responsibilities relating to the welfare of abused women and their children. Duties included minuting of committee meetings between CAFCASS, WM Police, Social Services and other agencies. Updating WM Police confidential online live data on case progression/action/decisions. Other P.A. duties as deemed appropriate to the role.

Personal Secretary to the Head of Pre-PrepHallfield Preparatory School, Edgbaston, BirminghamOctober 2009 to July 2010First point of contact for the Headmistress. Registration duties, answering letters & emails, word processing documents and policies, liaising with parents, teachers and other staff regarding pupils attendance. Ensuring accurate records were kept. Liaison with Catering staff for open days and parents evenings. Booking school visits and transport. Diary management and appointments for prospective parents. Experience of issues relating to safeguarding pupils.

Extra Personnel, DudleyJune 2009 to January 2011Accounts Administrator, Reception/Conference Administrator and Secretary temporary roles.

Administrator to The DirectorsR. Bennett Ltd, DudleySeptember 2008 to June 2009Worked with The Company Directors, Finance and Commercial Director. First point of contact for staff and visitors. Knowledge of ongoing site work and projects. Management of Company Fleet Vehicles. Purchaser and stock controller of work wear. General administration duties to include compilation of Company presentation files. Preparation for Board Meetings. Agendas and Minutes of internal meetings. Setting up of new systems on spreadsheets for cost control. (Made redundant).

Assistant to the Finance ManagerEBC UK Ltd, StourbridgeOctober 2005 - September 2008Reception duties and Hospitality. Sage Line 100 and Sage MMS. To assist and deputise for the Finance Manager in her absence. P.A. duties, including travel and hotel arrangements. Receive all accounts calls. Raise any Customer queries with relevant departments and keep Customers informed. Update Memo and Accounts Screens. Compile reports on any unresolved issues and meet with Sales Manager & M.D. monthly. Credit control on all accounts. Taking decisive action for unpaid accounts. New Staff Induction.

Meeting Room Co-coordinator/FacilitiesMitchells & Butlers, BirminghamJanuary 2003 October 2005FTSE 100 Company. Duties include reception work and the meeting and greeting of clients and V.I.Ps. Co-ordinating 24 conference rooms and a Board Room. Liaising with catering, secretarial and facilities staff. Set up and manage systems for the efficient distribution and cost effectiveness of stock control/despatch of all equipments. Managing a small team of ancillary workers. Organising and conducting Health & Safety Inductions and building tours. General enquiries, travel arrangements, administration work.

Receptionist/TelephonistDonaldsons Chartered Surveyors, BirminghamApril December 2002FTSE 100 Company. Duties included all aspects of reception work including switchboard operation, processing mail, travel/hotel accommodation, general administration, & stock control of stationery and sundries. Hospitality & Catering provision. In-house conference bookings. Meeting and Greeting. Answering any telephone queries.

Excellent references available.