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Lyster Army Health Clinic

Primary Care

Lyster Army Health Clinic 301 Andrews Avenue

Fort Rucker, AL 36362

Appointment Line: 1-800-261-7193

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Hours of Operation:

Mon – Fri: 0730-1615 Closed: Weekends and Federal Holidays

Patient Appointment Line: 1-800-261-7193 (option #1) Mon - Fri: 0700-1600 Pharmacy: Mon - Fri: 0730-1700 Refills: 334-255-7671 A/D Sick Call: Mon – Fri: 0600-0630

Laboratory: 0700-1615

*Lyster closes at 1200 every 3rd Wednesday of each month for staff training.

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Welcome to Lyster Army Health Clinic Welcome to Lyster Army Health Clinic. LAHC strives to provide a system of health assuring the readiness of the Warfighter and the wellness of our Family Members, Retirees and Veterans of the Armed Forces. Lyster is located at the home of Army Aviation, Fort Rucker, Ala., and serves about 17,500 patients, including permanent-party Soldiers, Soldiers attending short-term schools, foreign Soldiers, Family members, and Retirees and their Family members. We have embraced the Patient-Centered Medical Home model throughout the clinic and recently consolidated its active duty flight status Soldiers into one clinic for better continuity of care. We have 14 clinics on the first floor and loan the second floor space to the Wiregrass VA. Patients needing specialty care, such as surgeries, or consultations not provided within the clinics, are sent out to the surrounding network. Providers work closely with network specialists to ensure their patients receive the best care possible. We are here to provide you with world-class healthcare and strive to be the first choice for your healthcare because we share the military culture and values.

MISSION Lyster Army Health Clinic provides safe, high quality health services in support of the Total Force to ensure readiness and conserve the fighting strength while protecting those entrusted to our care.

VISION

The Aviation Center of Excellence’s premier medical force meeting the

ever-changing challenges of today and tomorrow

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Referrals, travel and billing issues: 1-800-261-7193, option #4 Patient Rep: 334-255-7229 Behavioral Health: 334-255-7028 Release of Medical Information: 334-255-7242/7239 Immunizations: 334-255-7754 Preventive Medicine: 334-255-7930 Nutrition Care: 334-255-7986 EFMP: 334-255-7431 Physical Therapy: 334-255-7169 Optometry/Audiology: 334-255-7185 Radiology: 334-255-7155 Chiropractic: 334-255-7709 Fort Rucker MP: 334-255-2222 Victim Advocacy Services: 334-379-7947/7946 Wounded Soldier and Family Hotline: 1-800-984-8523 National Suicide Hotline: 1-800-SUICIDE (784-2433) TRICARE: 1-800-444-5445

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RIGHTS AND RESPONSIBILITIES OF THE INDIVIDUAL

This portion focuses on the patient’s responsibility in their own care, by knowing their rights, and making decisions affecting their care.

How are patients informed of their rights?

A pamphlet, “Patient Bill of Rights,” is available for both staff and patients throughout the facility and contains detailed information about patient rights. We give patients this booklet during the admission process. Rights and Responsibilities of the Patient are posted throughout the hospital and outlying clinics.

How do we protect our patient’s right to privacy?

Knock on the door before entering.

Use privacy curtains.

Shut doors when an exam/test is being performed.

Provide gown/robe to patient.

Do not talk about patients in public areas such as dining facilities, hallways or elevators.

Use privacy screens on computers.

Before releasing patient information, the patient must consent.

How can the staff help hearing impaired or non-English speaking patients?

Non-English speaking or LEP patients were discussed under the Provision of Care Chapter, Hearing Impaired patients can use the TTY (Tele Typewriter) lines or use the Language Line for American Sign Language.

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Lyster’s Patient-Centered Medical Home (PCMH) model places the patient at the center of

care and emphasizes care coordination and communication.

Patient-Centered Medical Home

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What is a Primary Care Medical Home (PCMH)?

A PCMH is an accredited ambulatory care organization (through The Joint Commission) that focuses on care coordination, access to care, and how effectively a primary care clinician and interdisciplinary team work in partnership with the patient and their family. We focus on education and self-management by the patient and with the patient. We track and coordinate your care and use health information technology to support your care. We focus on these core functions and attributes: Patient-centered care - Relationship-based care focused on the whole person and understanding and respecting each patient’s unique needs, culture, values and preferences. The practice actively supports the patients in learning to manage and organize their own care at the level they choose. Recognition that the family members are also core members of the care team and are included in establishing goals and care plans. Comprehensive care - A team of providers who work to meet each patient’s physical and mental health care needs, including prevention and wellness, acute and chronic care. Coordinated care - Care is coordinated across the spectrum to include specialty care, hospitals, home care and community services and support. This is a critical component during transitions of care between sites such as when a patient is discharged from a hospital. Superb access to care - Our goal is that patients have shorter wait times for urgent needs, enhanced in person hours, around the clock telephone or electronic access to all members of the team. Systems-based approach to quality and safety - We use evidence-based medicine and clinical decision tools, engage in process improvement and performance measurement, respond to patient experiences and satisfaction, practice population health management and share quality and safety data and improvement activities. Your health and safety are our TOP priority! Please come prepared with your full health history and current list of medications to EACH visit!

We are here to help YOU manage YOUR goals for health.

Our goals are to improve health outcomes with the continuity, quality and efficiency of the health care services we provide.

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How do I choose my Primary Care Manager (PCM)? Please understand that you can CHANGE YOUR PCM at any time, OR ask for a second opinion to another PCM. To change your PCM, please call HUMANA at 1-800-444-5445 selecting option 1 and then option 5 or visiting the HUMANA website www.humanamilitary.com.

What are Advanced Directives? Advanced Directives are decisions patients make in advance that clearly state what they would like done in the event of an irreversible or terminal illness. Patients are asked at the time of admission whether they have an advanced directive. If they have one, they are asked to provide a copy for their medical record. Physicians are responsible for discussing Advanced Directives with their patient. There are 2 types of advanced directives: A Living Will and a Health Care Proxy: Living Will - a document that states a patient’s desires concerning treatment the patient does or does not want to receive if he/she becomes unable to make decisions for themselves. A “DO NOT RESUSCITATE” order is a common example of a living will. Health Care Proxy-a document which grants another adult person the legal authority to make medical treatment decisions for a patient who is unable.

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Frequently Asked Questions:

What is the late policy?

How do I get a copy of my medical records?

How do I find a Tricare Network Specialty Provider?

Call Humana at 1-800-444-5445 or visit their website www.humanamilitary.com

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Lyster has three medical home teams:

Team Courage- Family Medicine/Pediatr ics Team Integrity- Internal Medicine/Family Medicine Team Respect- Aviation Medicine

Available Services at Lyster Army Health Clinic: •Primary Care Manager for All Active Duty

•Sick call: Monday - Friday from 0600 - 0630

*Available for Active Duty Soldiers with acute illness/injury

•Up-Slips / Aviation related issues

*Call 1-800-261-7193 to book a SAME DAY APPOINTMENT with Team Respect. Process created to reduce your wait time and improve continuity between the patient and provider.

•Physicals – BY APPOINTMENT ONLY

•Immunizations

•Pharmacy

•Radiology

•Laboratory

•Physical Therapy

•Behavioral Health

•Lifespace Center

•EDIS

•Audiology/Optometry

•Nutrition Care

•Speech Therapy

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What is EFMP? The Exceptional Family Member Program also known simply as EFMP is a Department of the Defense (DOD) Program assisting family members of active duty soldiers, DA civilians, National Guard, and Reserves. It is designed to identify any special education or medical need and to facilitate consideration of these needs in the personnel assignment process. Enrollment of eligible families is MANDATORY. Who should be enrolled? When on an Individual Education Plan (IEP) or Individual Family Service Plan (IFSP). Any family member with a medical condition that warrants care other than with a family practitioner. Any family member who receives Occupational, Physical, or Speech Therapy or who is on an assisted learning program with an IEP or IFSP. Anyone who is seeing a mental health specialist to include social work. Anyone with asthma on daily inhaled steroid medication

for greater than 6 months regardless of severity must be enrolled. Anyone seeing a specialty twice a year or more annually. Enrollment AR 608-75 mandates enrollment for qualified family members. Army personnel with a family member who meets the criteria for enrollment have a responsibility to see that the enrollment takes place. Family members enrolled in the EFMP are enrolled permanently unless medical and/ or special education needs warrant case closure or the soldier separates from the Army. Enrollment information should be updated when there is a significant change or at least EVERY 3 YEARS.

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Have a concern?

Speak with our Patient Advocate at 334-255-7229

Please tell us how we are doing!

Following a visit to our clinics, you may receive a JOES survey in the mail. Please take the time to fill these out as they provide us valuable information as to how we can im-

prove the care and services we provide to you.

With good scores, we earn money that we put right back

into our clinics…

Please help us, help you!

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Have a question for a nurse?

Nurse Advice Line (NAL) 1-800-874-2273 option 1.

What can RelayHealth do for me?

Set up and manage your Personal Health Record

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Disenrollment A family member may be dis-enrolled from EFMP when the Enrollment condition no longer exists. Asthma and Behavior Health diagnosis require enrollment for minimum of 5 years.

Enrollment Facts Commanders are authorized to take appropriate action against any soldier who knowingly provides false information or who knowingly fail or refuse to enroll in EFMP or disregard the 3 year anniversary to update information. Enrollment is not a guarantee for concurrent travel or automatic grounds for deletion or deferment of military service. Enrollment is not a guarantee that the sponsor will not serve an unaccompanied tour. Enrollment does not mean the families will not be separated and does not guarantee a command sponsorship for family members.

The Army Privacy Program AR 340-12 protects the names

of exceptional family members and information about their enrollment in the program. Such information is not available to schools and promotion boards.

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Educational and Developmental Intervention Services (EDIS)

Why would a family need EDIS? Your baby starts learning the day he or she is born.

This learning happens through everyday activities and interactions, such as getting dressed, eating meals, playing with toys and being part of family activities.

During the first three years, your baby will learn many important skills needed for future learning and getting ready for school

Every child learns differently. Some will reach certain milestones faster than others. Some will need a little help. Because you know your child best, you might notice

that he or she is growing or developing differently that other children the same age.

If you have questions, concerns or think your baby needs a little help to learn, it is very important to ask for it as early as possible to be sure your baby has the best outcome.

Who is eligible? The Army EDIS provides early intervention services to military and civilian families in the DoD who: Have a child less than three years of age who has a

developmental delay or a diagnosed medical condition that places the child at high risk for developmental delay. Live on a military installation in the United States

with a DoD elementary and/or secondary school Live in an overseas area with the DoD sponsor on a

“command-sponsored” tour.

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What services does EDIS provide? Developmental Screenings to assist you with determining if your child is meeting his/her developmental milestones. Developmental Evaluations to determine if your

child has delays in development and is eligible for early intervention services (EDIS).

Individualized Family Service Plan (IFSP) for eligible children to identify your goals and needs with regard to your child’s development. Early Intervention Services to support you with

reaching the goals you have for your child and family.

Transition assistance to help you and your child move on to another program as he/she turns three years of age. Or to help you access services at your next duty location.

How do families access services? Families may request developmental screening or

evaluations directly from EDIS. Health care providers in military treatment facilities may refer families directly to EDIS. All services the Army EDIS teams provide are free

of charge to eligible families.

For additional information, log in to www.EDIS.army.mil