Magical Kenya Tourism and Travel Health and Safety ... KENYA TOURISM … · Tours and travel agencies and adventure sports 27 4.3.1 Tour operators 27 2 . 3 . 4 Travel agents’ operations

Magical Kenya Tourism and Travel Health and Safety Protocols for The ’New Normal’

REPUBLICOF KENYA

MINISTRY OF TOURISM AND WILDLIFE

JUNE 2020 w w w . t o u r i s m . g o . k e

Photo Credits: KWS, Versatile Adventures, Unsplash, WTTC, Courtesy

Table of Content 2Foreword by the cabinet secretary 5Acknowledgment 61.0 INTRODUCTION. 7 1.1 Background 7 1.2 Principles of the protocols 8 1.3Objectivesoftheprotocols. 8 1.4 Scope 82.0 THE FOUR PILLAR APPROACH OF THE HEALTH AND SAFETY PROTOCOLS 9 2.1 Operationalandstaffpreparedness 10 2.2 Ensuring a safe experience 11 2.3 Rebuildingtrust&confidence 12 2.4 Implementingenablingpoliciesandintegrating innovation 133. GENERAL PROTOCOLS 14 3.1 Broad protocols for all tourism establishments andfacilities 14 3.2 Inter county and cross-border management 15 3.3 Dedicatedhealth,safetyandhygieneofficer/team 16 3.4 Visitor/guestdeclarationoftravelhistory and medical status 16 3.5 Guestinformationandsignage 17 3.6 Guestprotectiveequipment 17 3.7 Sanitationandhygienepractices 18 3.8 Officestaffoperationprocedures. 19 3.9 Frontlinestaffhealthandpreventivemeasures 20 3.10 Stafftraining 21

Table of ContentsREPUBLIC OF KENYA

MAGICAL KENYA TOURISM AND TRAVEL HEALTH AND SAFETY PROTOCOLS

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4. SPECIFIC PROTOCOLS 22 4.1Accommodationandcatering(classa&b) enterprises 22 4.1.1 Hotelsrestaurants/eateriesservingfood andbeveragesoperations 23 4.1.2 Kitchen,cookingandfoodpreparation areasoperations 23 4.1.3 Suppliesdeliveryandreceiving operations 23 4.1.4 Guestrooms&housekeepingservices 24 4.1.5 Swimmingpoolareasoperations andservices 25 4.1.6 Healthclubandspaservices 25 4.2 Entertainment,events,meetings,conferencesand exhibitions 26 4.3. Toursandtravelagenciesandadventuresports 27 4.3.1 Tour operators 27 4.3.2 Travelagents’operationsandservices 28 4.3.3 Adventuresportsfacilitatorsand employees 28 4.3.4 Golftourismoperationsandservices 29 4.3.5 Zipliningtours,operationsandservices 30 4.3.6 Motor sports, cycling, walking, mountain climbing 31 4.3.7 Water sports 32 4.4. Professionalsafaris&services 33 4.5Touristmobileserviceandtransportproviders 34 4.5.1 Touristservicevehicles 34 4.5.2 Carryingcapacityoftouristservice vehicles/safarivehiclesandboats 34

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4.5.3 Maintenance of Cleanliness of the Vehicles/Boatsontrips 35

4.5.4 Hot air balloon operators 35 4.5.5 Airlineoperations 36 4.5.6Airportoperations 36

4.5.7 Management and conduct of crew at hotels 37 4.6 Nationalparks/reserves,natureandamusementparks,

conservancies 38 4.6.1Nationalparks/reserves 38 4.6.2Gameranches,conservancies&other

attractionsites 38 4.6.3Gamedrive/naturewalkandexcursion

activities 40 4.7Homestays,community/culturalvillagesandinformal

attractionssites 41 4.8Shops/curiosandgeneralvendors(classe)enterprises 42

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ThetourismandtravelsectorisundoubtedlyoneoftheworsthitgloballyfollowingtheoutbreakofCOVID-19pandemic.Arisingfromthepandemic,thetourismandwildlifesectorsareexperiencingunprecedented health and socio-economic crisis of unimagined proportions. Global responsemeasureshavedevastatedthetourismandwildlifesectorsoccasionedbytravelrestrictions.ThereisundoubtedlynodeterminedendinsightoftheCOVID-19pandemicalthoughglobaleffortstofindvaccine(s)anddevelopguidelinesonhowtolivewithCOVID-19havepickedmomentum.

Kenya’stourismsectorhasdevelopedtourismandhospitalityprotocolsonhealthandsafetytomitigatetheeffectsofthedisruptionscausedbythecoronavirusdiseaseinbusinessandpeople’slivelihoods.Actors in the tourism sector have therefore, through adoptionof theseprotocols,takenresponsibilityofensuringthatdestinationKenyaissafefortourismbusiness.

Theobjectivesoftheprotocolsareto:a. InculcateinstitutionalOperationalandStaffPreparednesstoensureserviceprovisionthat

meetsWorldHealthOrganization guidelines andKenya’sMinistry ofHealthmeasuresaimedatpreventingspreadofcovid-19.

b. Ensureasafeexperienceforvisitors/guestsandserviceproviders.c. Rebuildtrust&confidencehenceincreaseandsustaindemandforholidayandinvestment

inthedestination.d. Implementenablingpoliciesandguidelinesthusprovideastepbystepprocessofacareful

reopening and restart of business in the tourism sector.Toallvisitorsfromnearandfar,MagicalKenyaawaits.Karibuni,wearereadytoreceiveyou.

……………………………………………………………….Hon. Najib Balala, EGHCabinet Secretary, Ministry of Tourism and Wildlife

FOREWORD BY THE CABINET SECRETARY

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ACKNOWLEDGMENTTheseprotocolsbenefittedfromtheinputsfromgovernmentandindustryactorsinTourism,conservationandaviationsectorsinKenya.Valuablecontributionswereprovidedbytourismandconservationassociations,aviationactorsbothingovernmentandinprivatesectorstogetherwithgovernmentinstitutionschargedwithtourismmattersinthecountry.MuchappreciationgoestotheCabinetSecretary,MinistryofTourismandWildlifeHon.NajibBalala,EGHforprovidingleadershipbyappointingaNationalTourismandHospitalityTaskforceto:

a. Developtourismandhospitalityhealthandsafetyprotocolsb. Developguidelinesfortheimplementationoftheprotocolsc. Proposeimplementationapproachfortheprotocolsd. Makerecommendationsforeffectivecomplianceandself-regulationsof the industry in the implementationof the

protocolse. Identifyandrecommendareasofsupportneededduringimplementationoftheprotocolsf. CompileandsubmittotheCabinetSecretaryaTaskforceReportandDraftProtocols.

SpecialappreciationandrecognitiongotothenationaltaskforcememberscomprisingPrincipalSecretaryfortheStateDepartmentofTourismandChairpersonoftaskforce,Hon.SafinaKwekweTsungu;ChiefExecutiveOfficer,KenyaAssociationofHotelkeepersandCaterers,Mr.MikeMacharia;ChiefExecutiveOfficer,KenyaAssociationofTourOperators,Mr.FredKaigua;ChiefExecutiveOfficer,Pubs,EntertainmentandRestaurantsAssociationofKenya,Mr.UyiEdokpolo;ExecutiveSecretary,KenyaAssociationofAirOperators,Col (Rtd)EutychusWaithaka;Chairperson,EventsManagementAssociationofKenya,Ms.ZuhuraOgada;ChiefExecutiveOfficer, Tour Operators Society of Kenya,Mr. AnthonyOchieng; Representative of Adventure Tourism,Mr. JamesSavage;ChiefExecutiveOfficer,RetailTradersAssociationofKenya,Ms.WambuiMbarire;ChiefExecutiveOfficer,KenyaWildlifeConservanciesAssociation,Mr.DicksonKaelo;Chairperson,KenyaProfessionalSafariGuidesAssociation,Mr.EdwinSempero;Ag.Director,TourismResearch,PolicyandInnovation-Directorate,StateDepartmentofTourism,Mr.BernardKahuthia;Director-General,TourismRegulatoryAuthority,KipkorirLagat;Director-General,KenyaCivilAviationAuthority,representedbyDr.FestusIlako;Ag.ManagingDirector,KenyaAirportsAuthority,Mr.AlexGitari;NationalCoordinator,KenyaNationalConventionBureau,Ms.JacintaNzioka;InternationalairlinesinKenyarepresentedbyMr.AllanKilavukaCEOKenyaAirways;andthesecretariatteamat the Tourism Regulatory Authority for their diligent support to the taskforce.

WecalluponalltourismandrelatedbusinessesandserviceproviderstosubscribetotheseprotocolsasameasureofconfidencetotheworldthatKenyaisreadyforstructuredopeningofthetourismindustryinlinewiththeprinciplesunderlyingtheprotocolsof;

1. Protectingpeoples’livesandlivelihoods2. Gaininginvestorandvisitorconfidenceinthecountry;3. Adoptionoftechnologies intourismandhospitalityoperationstosupportgovernmenteffortstocombatspreadof

Covid-19;4. Restructuringtheoperationsoftourismandhospitalityfacilitiestoconformtothenewnormal;and5. Collaborations between the public and private sector to effectively implement and enhance compliance with the

prescribedhealth,safetyandhygienebestpracticesforthetourismindustry.

Theprotocolsareapplicabletoalltourismenterpriseslistedundertheninthschedule(ClassAtoG)oftheTourismAct,2011,thatencompassesaccommodationandcatering/eateriesestablishments,ToursandTravelOperators,touristtransportationservices,adventure sports tourism, events and entertainment, meetings and convention/exhibition centers, Amusement parts, tourismattractionssitesandrelatedenterprises’Theprotocolsshallbesubjecttoregularreviewtoenhanceorreducecontainmentmeasuresputinplaceasnewinformationaboutthevirusbecomesavailable.Specifically,monitoringandreviewshallbeconductedatleastafterevery21daysinthefirstthreemonthsofimplementationand90daysforthefollowingthreemonthsandsubsequently,after180days.RiskAnalysisFrameworkandPolicyguidelinesonhealthandsafetybyeachindustryplayershallbealignedtotheNationalCovid19policy.

…………………………………………… …………………………………………Hon. Safina Kwekwe Tsungu, CBS Prof. Fred Segor,CBSPrincipal Secretary Principal SecretaryState Department for Tourism State Department for Wildlife

1. IntroductionThetourismsectorhascontinuedtobean importantcontributor to economies worldwide. According to the UnitedNationsWorldTourismOrganization(UNWTO),tourism continued to outpace the global economyhavingrecorded1.5billioninternationaltouristarrivalsin2019representinga4%increasefromthepreviousyear. Although the UNWTO had projected growth of about 3% to 4% in international tourist arrivalsworldwidein2020basedonthe2019growthtrends,economic prospects and the UNWTO confidenceindex, theseprojectionsarenow indoubtduetotheoutbreakoftheCovid-19pandemic.

In Kenya, tourism remains the third largest contributor to GDPafteragricultureandmanufacturing.Forinstance,thenumberofinternationalvisitorarrivalsincreasedby0.4% to 2,035.4 thousand in 2019whereas tourismearnings grew by 3.9% from Kshs 157.4 billion in2018 toKshs163.6billion in2019according to theKenyaNationalBureauofStatistics (KNBS)EconomicSurveyReportof2020.Inaddition,theyear2019sawa significant growth in bed night numbers from4.48million in 2018 to 4.95million in 2019 representing

a10.4%growth rateaccording to the tourismsectorperformance report released early in the year by the TourismResearchInstitute.

However, the outbreak of the corona virus and itssubsequent declaration as a global pandemic by theWorld Health Organization threw all these positiveprojections into disarray. The key to fighting thispandemic as has been touted by the World Health Organization, UNWTO, Health Practitioners andGovernments globally is good hygiene, physicaldistancing and wearing of masks when outdoors.

The Cabinet Secretary for tourism established the National Tourism and Hospitality Protocols Taskforcethrough a gazette notice dated 29th May 2020, todevelopprotocolstoguidethegradualreopeningofthesector. These protocols therefore, will greatly contribute topositioningKenyaasasafeandsecuredestinationappealing to the needs of the “germaphobic” tourist, hencerecovervisitorconfidenceaswellasenablethetourism and hospitality businesses to operate safely amidTheCovid-19PandemicandBeyond.

1.1 Background

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Theprinciplesunderlyingtheseprotocolsinclude;

1. Protectingpeoples’livesandlivelihoods

2. Gaininginvestorandvisitorconfidenceinthecountry;

3. Adoption of technologies in tourism and hospitalityoperations to supportgovernmentefforts tocombatspreadofCovid-19;

4. Restructuringtheoperationsoftourismandhospitalityfacilitiestoconformtothenewnormal;and

5. Collaborationsbetweenthepublicandprivatesectorto effectively implement and enhance compliancewith the prescribed health, safety and hygiene best practicesforthetourismindustry.

Theprotocols address the travel and tourism sector andaredividedinto:

Theglobalfourpillarrequirements,asguidedbytheWorldTourismandTravelCouncilrestartguidelines,followedbythe general protocols which all establishments, facilitiesand enterprises in the tourism and allied sectors along the tourismvaluechainsshouldadhereto,targetedprotocols

thatrelatetospecifictypesofestablishments,facilitiesandenterprises customized to the nature of their business.

The Tourism Regulatory Authority shall oversightcompliancetotheprotocolsincollaborationwiththeothergovernment agencies including Ministry of Health andthetourismprivatesector throughtheirassociationsandindividualenterprise.

The Objective and purpose to develop these protocolsinclude

1. To facilitate a strong and sustainable restart of the tourism sector in Kenya.

2. To restore confidence of visitors in the destinationthrough implementation of the health and safetyprotocols to reduce risks in each step of the tourism valuechain.

3. To explain implementation approach of the healthand safety protocols to facilitate their adequateimplementationintourismandalliedsectors.

4. Toprovideaframeworkofcollaborationbetweenthepublic and private sector to help the sector emergestrongerandmoresustainablefromthecovid-19crisis.

5. Torebuildconfidenceamongtravelers,andwithinthesector,sosafetravelcanresumeoncerestrictionsareeased.

6. Toprovideconsistencytotourismsectorplayersandstakeholders in Kenya and as well as guidance to travelproviders,operators,&travellers,aboutthenewapproachtohealth&hygiene inthepostCOVID-19world.

7. Toprovide alignment andconsistency, toensure thesafetyoftravelers&workforcesinKenyaasthesectorrecoversfromCOVID-19

8. To promote coherence through a coordinated, collaborative, and transparent health and safetyapproach, within the Travel & Tourism sectorrsupported by Ministry of Health in Kenya.

9. To provide guidelines and approach to rebuild trustand confidence with travellers through effectivecommunication & marketing of Kenya Magicaldestinationinthe.NewNormal’period.

10. To align Magical Kenya protocols with the WTTC protocols so to restore confidence in travelers torestarttheTravel&Tourismsector.

11. To enhance & align the development andimplementation of the enabling policies to supporttherecoveryanddemandregenerationfortheKenyaTourism sector with global protocols.

1.2 Principles of the protocols

1.4 Scope

1.3 Objectives of the protocols.

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2. The four pillar approach of the health and safety protocols

Operational and Staff Preparedness

Ensuring a Safe Experience

Rebuilding Trust & Confidence

Implementing Enabling Policies and Integrating Innovation

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Operational and Staff Preparedness2.1

The tourism & hospitality establishments,travelandtourcompanies,accommodation,eateries,foodandbeverageoutlets,entertainmentandrecreationfacilitiesshall:

1. InstituteandadoptaFoodSafetyManagementSystem(FSMS)topreventcontaminationtoclients,staffandsupplychainworkers

2. Redesign the physical work space and work processes to ensure compliance with physical distancing of not less than 1.5 meters apart.

3. Adopt and share physical distancing guidelines,especiallyforqueues,and where possible, marked to clearlycommunicatetoparticipantsandstaff

4. Institutehygieneoperations,sanitation&minimizedcontactbetween persons and Implement Ministry of Health guidelines for staffsafetyandhealth,includinghealthchecksforstaff.

5. Developinternalguidelinesformanagingstaff/guestinteractionwithin the facility and surrounding environmentinlinewiththisprotocol and general health guidelines by the Ministry of Health.

6. Adopt and implement documented StandardOperatingProcedures(SOPs)forhandlingsuspected

Covid-19casesandensuredoctor/patientconfidentiallyandpreventstigmatizationoftheaffectedPersonsduringsicknessandaftercure

7. Developandreviseexistingtechnologiestoenableautomationsuchashumanregistrationandpayments where possible

8. Ensureuseofpersonalprotectionequipment(PPE)forstaffsuchasmasksandglovesaslongasrequiredasperrisk-basedapproach

9. Ensureguests/visitorswearappropriate,qualitypersonalprotectiveequipmentexceptwhenintheirroom(s)orwhendiningorwhenenjoyingtheirprivacywithphysical distancing in the hotels garden or on the beach.

10. The guests can buy masks and glovesifnecessary.Accommodationfacilitiesmayofferadedicated,acceptable and specialized cloth masklaundryservice

11. Obtainlicensesandcertificate/permitorstickerssignifyingcompliancewiththeprovisionofthese protocols to be considered for reopeningfromnecessarynationalandcountyauthorities.

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Ensuring a Safe Experience2.2

AlthoughtheTourismandTravelindustryplayershavealwaysstrivedtoensurethattheydeliverasafeexperiencefortheirstaffandgueststhrough enhanced hygiene best practices,hotelsshouldensuretheyhave:

1. Implemented processes focused on enhancedsanitationandfrequentdisinfection.

2. Implemented measures for health screening, if mandated and backed bymedicalevidence,includingtravellerinformationandphysicaldistancing, while minimising interruptionstoairlineandairportoperations:

3. Provideapprovedhandsanitizers/hand washing facility with running waterandsoapattheentrance/exit of the outlet and other strategic locationproportionaltothesizeof the facility, which shall be hygienically operated

4. Providevisiblenoticesandanyothersensitizationinformationatstrategiclocations/entranceonCovid-19preventivemeasures,screening,frequenthandwashingandsanitizationandmandatorywearing of face masks

5. Guest/visitorsregistershallbekept and updated daily and include mobile contact & physical address for ease in contact tracing

6. MakeprovisionforPlexiglassbarriers at the payment counter or

designatefloormarkingsofatleast1.5-meterdistancetoprotectstaffand maintain physical distancing in areaslikelytohavequeues

7. Integrate technologies to enable automation,suchascontactlesspaymentsplatformssuchasmobilepayment where possible and discourage cash payments

8. Wherepractical,doorsshallbeleft/wedged open to reduce surface touchingorporters/securityshallbe deployed to open doors and pressliftbuttonsforguesttolimittheir touching of surfaces. Use of smart/automateddoorsishighlyencouraged

9. Promotedigitalcommunication/automationofprocessestominimize touch points such as check in/outpaperlesstransactions(wherepossible),e-menus,e-shoppingandcloud technologies

10. Developcleaningprocedureswithappropriatedisinfectants/sanitizersfocusingonguest’sbody,luggage,traveldocumentsandhigh-frequencytouchpoints/surfaces

11. Establish and maintain documented listofemergencycontacts,reportingsystemandevacuationproceduresfor any arising health related incidents at the facility

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Rebuilding Trust & Confidence2.3

TheTourismandtravelsectorplayerinKenyashallcontinuetoenhanceandrebuildtrustandconfidencethroughtransparencyandcommunicationwithallsectorplayersatalltimes.

In general, the sector leadership, players, serviceprovidersandgovernmentinstitutionsshall;

1. Provideinformationtoguests/staff/suppliers,online,atallservice/staffareas,walkwaysandlifts,whereapplicable.

2. Ensure there is prompt, clear, accurate, consistent and enhanced communicationwithcustomersonnew health and safety protocols, both digitally and physically placed at strategic points.

3. Makeprovisionforeasilyaccessiblecentralizedplatformforinformationaccessanddisseminationforguests,staffandsuppliers

4. Standardsafetybriefingsshallbeprovidedtoallguestsinlinewiththefacilities’SOPsforfirstarrival/check-inorboardingofvehiclesandairplanes.

5. Implement clear signage throughout thefacilitiestoinformparticipantsof the enhanced cleaning protocols, physical distancing and recommendationswithnoticesputon walls, seats and tables in order to avoidcontaminationbytouch.

6. Where possible, Apps and other electronicinformationprovisionshallbeimprovisedwithextracaretoprotectguest’spersonalinformation

7. Makeavailableapproveddisinfectingproductstoparticipantsin the form of alcohol-based hand sanitizers,asappropriatebasedonhigh-trafficareas.Provideormakeavailableforpurchaseadditionalindividualdisinfectingproductsforparticipants

8. Workwithpublicandprivatesector partners, such as county governmentandtourismassociations,toexplaintheprotocols and encourage them to be advocatesaswellastopromotethetheregenerationofthe,county,andnationaleconomy.

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Implementing Enabling Policies and Integrating Innovation

2.4

AsthetourismandtravelindustryinKenyaworkstorecover,itisessentialtoenableimplementationofpoliciesatthegovernmentallevel.TheKenyangovernmentthroughtheMinistryof Tourism & Wildlife and other governmentinstitutionsshall;

1. Workcollaborativelywiththeindustryandothergovernmentsasnewrulesforcross-bordertravelaredeveloped

2. Providefinancialrelieftothesectorthroughthereductionorexemptionoftaxes,refurbishmentfundsfortourismfacilitiesandotherestablishments

3. Enhancedestinationpromotiontoboostdemandbothdomesticallyandinternationally

4. Exemptionoflandingfeesandothersupportincentivesfortheaviationsectorbythegovernment

5. FostertoImplementvisafacilitationmeasures,makingitmoreaffordableand simpler to obtain.

6. Implement public transport measures to and from the destinationwhichobservephysicaldistancing.

7. Acontinuousevolutionofsafetyand well-being measures informed bytheevaluationofscientificguidanceprovidedbymedicalandresearch professionals to shape best practice.

8. Acceleratetherecoverythroughtheintegrationoftechnologytoprovidedigitalservicesthatadvancea seamless guest experience withinopen-airenvironmentsandwhere physical distancing can be comfortablyobserved.

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3. General protocolsAll tourism and hospitality establishments, facilities and enterprises shall observe the general protocols forsafetyoftheirstaff,clientsandthegeneralpublicwhomtheyinteractwith.Thesewillapplyattheworkplaceand any facility used for tourism business.

3.1 Broad protocols for all tourism establishments and facilities

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Touristaccommodation,foodandbeverageoutletsshallinstituteaFoodSafetyManagementSystem(FSMS)topreventcontaminationtoclients,staffandsupplychain workers.

Developinternalguidelinesformanagingstaff/guestinteractionwithinthefacility and surrounding environmentinlinewiththisprotocol

Regulated tourism and hospitalitypractitionersshallhavevalidrelevantTRAlicense,health and county licenses and obtaincertificate/permitorstickerssignifyingcompliancewiththeprovisionofthisprotocols to be considered for reopening, and

Tourismpractitionersshallredesign the physical work space and work processes to ensure compliance with physical distancing of not less than 1.5metersapartandinstitutehygieneoperations,sanitation& minimized contact between persons

Developandimplementdocumented SOPs for handling suspected Covid-19casesandensurepatientconfidentiallyandpreventstigmatizationoftheaffectedPersons

Tourism Regulatory Authority incollaborationwithtourismstakeholderstocontinuouslymonitor the tourism work environmentandrecommendnecessary enactment or amendmentofexistinglawstosafeguardvisitors/guests,staffand the general public in the tourismvaluechain.

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3.2 Inter County and Cross-Border Management

County Governments in collaboration with TRA shall issue approval

declaration for facilities/attraction sites within their jurisdiction free for

tourism to allow tourists access to the facilities without any hindrance

Inter county border point’s management shall put in place measures to facilitate free transit for tourists in TSV compliant vehicles, checked at points of departure and en-route to tourist facilities/attraction sites

Inter county border point’s management shall put in place measures to facilitate

free transit for tourists in TSV compliant vehicles, checked at points of departure

and en-route to tourist facilities/attraction sites

Inter county border point’s management shall be consistent with

regional and international protocols and coordination while managing or

reopening the borders for tourism activities

Inter county border point’s management shall be consistent with regional and international protocols and coordination while managing or reopening the borders for tourism activities

The Inter-county borders procedures shall be regularly revised in tandem with international and national travel restriction & protocols.

The Inter-county borders procedures shall be regularly revised in tandem

with international and national travel restriction & protocols.

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3.3 Dedicated Health, Safety and Hygiene Officer/Team

3.4 Visitor /Guest declaration of travel history and medical status

Asamandatoryprecautionarymeasure,tourismandtravelestablishmentshallbeexpectedtoappointadesignatedhealth,safetyandhygieneofficerorteaminplaceatalltimesdependingonthesizeofthefacilityorasappropriate.Thesafetyofficerandteamshallberesponsiblefor;

1. Riskassessmentsofallaspectsofoperationin-linewiththeMinistryofHealthguidelinesonCovid-19pandemic.

2. Developing,maintaining,implementingandkeepingrecordsofthefollowing:

a. Standardhygieneandsanitizingproceduresforall areas

b. Cleaningproceduresforallareasasrequired

c. Capacity limits and controls to maintain physical distancing

d. Physical distancing plans

e. Visitor/guesthandlingprocedures

f. Staffoperatingprocedures

g. EnforcingPPEstandardsforbothstaffand

guests/visitorsasmayberequired

h. Enforcingproceduresfordealingwithstaffandguests/visitorsexhibitingsymptomsofCovid-19disease

i. Monitoringandevaluatingtheimplementationoftheprotocolsandtheeffectivenessofthemeasures undertaken

3. MonitoringcompliancewithStandardOperatingProcedures(SOPs)specifictothedifferentareasofoperations

4. Maintainstaffandguest/visitor/passengerpersonaldetails for ease of contact tracing

5. Maintain,managestockandobservecorrectusageofPPEsbyallstaff,guestsandsuppliersandconductingspot checks regularly

6. Monitoring compliance with the Ministry of Health andLabouronCovid-19preventionandOccupationalHealth and Safety guidelines

Tourismandhospitalityfacilityoperatorsshallidentifyanddeterminethesuitability,levelsofcompetenceoftheofficersandsizeoftheteamasmaybedictatedbythesize of business.

1. Asmuchaspossible,makearrangementforadvancebookings/reservationasapre-requisiteforguestsvisitingthefacilityortouristattractionsite

2. Makeprovisionstoenableguestscompletemedicalandtraveldeclarationformonlineatthetimeofreservation/bookingbeforearrivalasappropriate

3. Grant access to the facility upon assessment of the levelofrisksofexposuretoCovid-19andtakingprecautionarymeasuresinlinewiththisprotocolandMOH guidelines

and travel declaration form online at the time ofreservation/booking before arrival as appropriate

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3.5 Guest information and signage

3.6 Guest protective equipment

Tourism,Travelandhospitalityoperatorsshallprovideinformationtoguests/staff/suppliers,online,atallservice/staffareas,walkwaysandlifts,whereapplicable.

1. Ensure there is prompt, clear, accurate, consistent andenhancedcommunicationwithcustomersonnew health and safety protocols, both digitally and physically placed at strategic points.

2. Makeprovisionforeasilyaccessiblecentralizedplatformforinformationaccessanddisseminationforguests,staffandsuppliers

3. Standardsafetybriefingsshallbeprovidedtoallguestsinlinewiththefacilities’SOPsforfirstarrival/check-inorboardingofvehicles.TheinformationandbriefingsshallemphasizeCovid-19measuresenhancingguestsandstaffsafety,andshallcover;

a. Frequentandcorrecthandwashing/sanitizing

b. Footwearsanitizingwhereapplicable

c. Surfacesanitizing

d. Physicaldistancing,spacingandqueues

e. Use of masks

f. Briefonhightemperatureandothercovid-19symptoms

g. Accesstomedicalservicesandpharmacies

h. Anyotherinformationonthevirusasmaybeavailablefromtimetotime

Tourism,travelandhospitalityestablishmentsshall,whereapplicable;

1. Ensureguests/visitorswearappropriate,qualitypersonalprotectiveequipmentexceptwhenintheirroom(s)orwhendiningorwhenenjoyingtheirprivacywith physical distancing in the hotel garden or on the beach

2. Ensureallfacilitiesandbusinessesavailasparesupplyofmasksandhandgloves(wherenecessary)whichshallbeavailbaleforsaletoguest.

3. Accommodationfacilitiesmayofferadedicated,acceptableandspecializedclothmasklaundryservice

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3.7 Sanitation and hygiene practicesTourism,TravelandHospitalityestablishmentsshall,whereapplicable;

1. Provideapprovedhandsanitizers/handwashfacilitywithrunningwaterandsoapattheentrance/exitoftheoutletandotherstrategiclocationproportionalto the size of the facility, and shall be hygienically operated

2. Providevisiblenoticesandanyothersensitizationinformationatthestrategiclocations/entranceonCovid-19preventivemeasures,screening,frequenthandwashingandsanitizationandmandatorywearing of face masks

3. Guest/visitorsregistershallbekeptandupdateddailyand shall include mobile contact & physical address for ease in contact tracing

4. MakeprovisionforPlexiglassbarriersatthepaymentcounterordesignatefloormarkingsofatleast1.5-meterdistancetoprotectstaffandmaintainphysicaldistancinginareaslikelytohavequeues

5. Integratetechnologiestoenableautomation,suchascontactlesspaymentsplatformssuchasmobilepayment where possible and discourage cash payments

6. Wherepractical,doorsshallbeleft/wedgedopentoreducesurfacetouchingorporters/securityshallbedeployedtoopendoorsandpressliftbuttonsfor guests to limit their touching of surfaces. Use of smart/automateddoorsishighlyencouraged

7. Promotedigitalcommunication/automationofprocessestominimizetouchpointssuchascheckin/outpaperlesstransactions,e-menus,e-shoppingandcloud technologies

8. Developcleaningprocedureswithappropriatedisinfectants/sanitizersfocusingonguest’sbody,luggage,traveldocumentsandhigh-frequencytouchpoints/surfaces

9. Guest luggage shall either be sprayed with a disinfectionsprayafteroff-loading,orwiped,andall handles and corners carefully wiped with surface sanitizer

10. Ensurepublicfacilities(washrooms,lobby/loungeetc)adheretophysicaldistancing,frequentcleaninganddisinfectionandareprovidedwithadequatesupplyofhandwashingandsanitizingfacilities

11. Maintainrecordsofsanitizedareas/surfaces,detergentsusedandpersonnelinvolvedincleaningandsanitizationprocess

12. Provideseparatepedalwastebinsatstrategiclocationsandappropriatemethodforcollectionand storage of used PPEs to ensure hygienic waste disposal with minimum contact

13. Establish and maintain documented list of emergency contacts,reportingsystemandevacuationproceduresfor any arising health related incidents at the facility

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3.8 Office staff operation procedures.

Tourism,travelandhospitalitymanagement,supervisorsandoperatorsshallensurestaffworkinginthefacilityhavetheirtemperaturescheckedregularlyandprovidedwithPPEsinaccordancewithMOHCovid-19preventivemeasures.Inaddition,theoperatorshalltakethefollowingintoconsideration:-

1. Developofficestaffworkschedulesandshiftsandprovidetheoptionofworkingfromhomewherepracticable.

2. Officestaffshiftsshallbestaggeredandteams/shiftsreducedtolimitthenumberofstaffinofficesinlinewiththefacility’shumanresourcepolicy.

3. Excessofficefurnitureandsuperfluousitemsshallberemoved.Inaddition,tablesandchairsshallbespacedapartortapedofftoensureproperdistancingand spacing, with Perspex screens used to separate facingworkstationsandnearbyworkstationswhereapplicable.

4. Whereequipmentsuchasheadsets,personalcomputers, desks, telephones are used, they will be dedicatedtoonestaffmember

5. Staffofficesshallhaveprovisionforadequateventilationandmaximizedviaopenwindowsorair-conditioning.with the facility’s human resource policy. conditioning.

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3.9 Frontline Staff Health and Preventive Measures

Tourismandhospitalityfacilitiesstaffareasshallbekeptclean,sanitizedandphysicalspacingofatleast1.5metersobservedinallpublicareas.Inaddition,thefollowingproceduresshallbeadopted;

1. Staffshallhavevalidcovid-19freecertificationforcorestaffnotmorethan14daysoldfromarecognizedgovernmentapprovedfacilityatthefirsttimeandsubsequentlymaintainCovid-19preventionguidelines prescribed by the Ministry of Health (MOH)andrelevantagencies

2. Establishmentsshallprovidestaffwithappropriate,qualityandsufficientapprovedPPEs(Masks/Faceshields,Gloves,Gowns/Aprons,CapsandBootsorBootscoversetc.)asappropriate

3. Staffshallmaintainphysicaldistanceof1.5metersapartfromguestsatalltimes

4. Staffshallfrequentlywashorsanitizetheirhandsbeforeandimmediatelyafterenteringtheworkpremises,afterchangingintouniforms,afterusinglockersandfrequentlywhileonshift,particularlyaftertouching items or surfaces

5. Staffstationedintheirareasofoperationshallberesponsibleforsanitizingtheareasurfacesaftereveryserviceorperiodicallyasmaybenecessary

6. Surfacesanitizingschedulesshallbedrawnupforotherareas,whicharenotusedcontinuouslybymembersofstaff

7. Staffhandlingluggageshallutilizegloves,sanitizeorwashhandsimmediatelybeforeandaftertouchingluggage

8. Staffmembers’temperatures,includingvisitingstafforout-sourcedworkersshallbetakenonarrivalandappropriatelyrecordedincaseofanyobserved

temperaturereadingsabove37.50C

9. Staffmemberwithasuspecttemperatureorshowingcovid-19symptomsshallnotbeallowedwithinareasofoperationandshallinsteadberequiredtoself-isolateforaminimumoffourteen(14)days

10. Specialconsiderationsshallbegiventostaffathigherrisksuchasthosewhoareolderorhaveco-morbidityconditions.

11. Whereastaffmemberisconfirmedcovid-19positive,allstaffonthatmembers’shiftteamshallself-isolatefor14daysafterwhichtheyshallbetestedandcovid-19freestaffallowedtoreturntowork

12. Foraccommodationestablishments,considerationtoaccommodatehigherriskstafftostaywithintheestablishmentsmaybegiventoavoidpublictransportrisks

13. Effortsshallbemadetohaveshiftsstaggeredslightlytoavoidqueuesatstaffentrancesandcongestioninchanging rooms

14. Staffkitchens,canteens,andbathroomsandserviceelevatorswhereapplicableshallbeoperatedunderthesamehygiene,sanitizingandspacingstandardsasguestareasandfacilities

15. Stafftransportvehiclesshalladheretosimilarsafetyandhygienepracticeswithrespecttophysicaldistancing,sanitizing,cleaning,capacity,entryandexitanddriverinteractionasthatprovidedforvehiclesferrying guests

16. Where outsourced workers are concerned, the companyshallensuretheirstaffrecordsarekeptandtheyfollowstandardoperatingproceduresofthefacility

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3.10 Staff training

Tourismandhospitalityenterprisesshalldeveloptrainingmodulesincollaborationwithamedicalofficerorcompetentorganizationoftheirchoicetoequipstaffwithknowledgeon:

1. Thespreadandsurvivalofthecovid-19virusonsurfaces

2. Sanitizationanddistancingproceduresforselfandguests

3. EffectiveuseofPPEs

4. Propercleaninganddisinfection&sanitizationprocedures

5. Special procedures including but not limited to shiftstaggeringanddedicatedseparateshiftteams,separationofduties,entryandexitqueuesandprocedures, locker use and canteen procedures

6. Staffcarryingoutfunctionswithhigherrisksuchaswash-up,roomcleaning,vehiclecleaningandlaundryshallbeprovidedwithadditionaltrainingspecifictotheir roles

7. Trainingshallbecontinuousandcoveranyotherrelevanttopicslikelytosupportstaffinareassuchascounsellingservices

procedures

4. Specific protocols SPECIFIC FOR ENTERPRISES CLASSIFIED AS PER SCHEDULE NINE OF THE TOURISM ACTTheseprotocolsapplytospecificenterprisesinthetourismandhospitality industry i.e.

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4.1 Accommodation and Catering (Class A & B) Enterprises 4.1.1 Hotels Restaurants/Eateries Serving Food and Beverages operations

Hospitalityfacilitiesprovidingservicesoffoodandbeveragetoguestsshalladheretothefollowingprotocols;

1. Havevalidcovid-19freecertificationforcorestaffnotmorethan14daysoldfromarecognizedgovernmentapprovedfacilityatthefirsttimeandsubsequentlymaintainCovid-19preventionguidelines prescribed by the Ministry of Health (MOH)andrelevantagencies

2. EnsurecompleteandregulardisinfectionandsanitizationoffoodservicepremisesoroutletsbytheMOHorapprovedoutsourcedserviceprovider

3. Dining/Conventiontablesandchairsshallbespacedat least 1.5 meters apart while bar stools set at 1.5 meters apart to comply with MOH physical distancing guidelines

4. Creativelymakeuseofopengroundssuchasgardens,gazebos and terraces to accentuate compliance with physical distancing protocol where applicable

5. Guestsshallnotbeallowedtoservethemselvesfromabuffet

6. WherebuffetsareservedserviceshallbedonebyhotelchefswhowillwearmasksandglovesorwherepossiblestaffbehindPerspex

7. Buffetmayalsobeservedifpre-portioned,platedordeli-typetake-away/grab-and-gostylemeals

8. DrinksshallbeservedonthetablebywaiterswhowillbekittedwithappropriatePPE’s.

9. Arrivalinstructionsshouldexplaintogueststhattheyshould come down to the restaurants only when a tableisavailabletoavoidcrowding.

10. Electronicmenus(onsanitizedtablets),fixedboard, or printed single use-disposable menus are recommended

11. Self-servicemachinessuchasforjuiceandcoffeeandreceptaclesshallalsobemannedbystaff

12. Waitingstaffshallstandatleastameterfromtableswithfloormarkingstoassist

13. Staffdeliveringroomserviceshallstandbacktwometersuntiltheguesthasretrievedthefooddeliveryto minimize contact

5. Guests shall not be allowed to serve themselves froma buffet

meters until the guest has retrieved the food deliveryto minimize contact

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4.1.2 Kitchen, cooking and food preparation areas operations

4.1.3 Supplies delivery and receiving operations

Toaddressfoodsafetyandhygienickitchenoperation,physicalspacing,worksurfaceandequipmentsanitizingarecritical.Thefollowingshallapplyforkitchenoperations;

1. Put in place a robust Food Safety Management Systems(FSMS).

2. Menusshallbesimplifiedtoreduceproductioncomplexitiesandthenumberofrequiredstaffandrangeofsuppliesatanyonetime.

3. Kitchenworktops/sectionsshallbedemarcatedtoindicatethephysicalspacingrequired.

4. Kitchenequipmentandguestcrockeryandcutleryshallbehandledwithglovesanddisinfected/washedseparately both on deep and high temperature wash cycles.

5. Guestsshallnotbeallowedtoservethemselvesfromabuffetstyleofmealservice

6. Ventilationshallbemaximizedeitherwithopenwindowsorefficientfumeextractor.

7. Disinfectants shall be used to deep clean kitchen areasandstorageareasfromtimetotime.

All Operators and suppliers shall adhere to the following protocols;

1. Suppliersshallbeadvisedinadvance,toadheretotherequiredMOHprotocolswhileconductingpick-upsormakingdeliveries

2. Numberofpersonscarryingoutsuppliesdeliveryandreceivingactivitieswithintheestablishmentsshallbekept to the bare minimum

Theentireloading/offloadingareaandallitssurfacesshallbedisinfected/sanitizedatregularintervalsandaftereveryloading/offloadingevery loading/offloading

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4.1.4 Guestrooms & Housekeeping ServicesGuest’saccommodationserviceprovidersshalladheretothefollowingprotocols;

1. Where shared rooms are used and shared between non-group/non-familymembers,amaximumnumberofoccupantsperroom,atapproximately50%ofcapacity, must be determined with 4 – 5m minimum spacing per bed.

2. Providetravelsizehandsanitizertoguestsaspartofin-room amenity during their stay

3. Guestroomairconditioningandventilationsystemsshallbeenhancedandcleanedaftereverycheck-out

4. RoomcleaningandlinenchangefrequencymaybereducedtolowercontaminationrisksduringCovid-19period.

5. Whencleaningrooms,contactsurfacesandfloorsshall be thoroughly cleaned and disinfected, beddings andlinen,handledwithcaretoavoidcontactandsoiledlinenbaggedimmediatelyafterremoval.

6. Handglovesshallbechangedbetweenroomsanddisposed of safely

7. Turndownservicesshallberestrictedtofacilitateminimal contacts

8. Extra cushions, throws, blankets and décor items shall beremoved

9. Guestsshallbeprovidedextraroomrequirementsincludingbutnotlimitedtosewingkits,vanitykits,shoecleaningkits,irons,magazinesonlyonrequest.

10. Mini-barstockshallonlybeprovidedonrequestasaroomservice.

11. Oncheck-outallfurniture,allsurfaces,allmovableitems,wallsurfacesclosetotraffic/seating/lyingareas,allfloorsandbathroomsshallbethoroughlycleanedwith aneffectivedisinfectant.

12. Considerationshallbegiventoincreasingthetimebetweencheck-outandcheck-intoensurehousekeepinghavesufficienttimesforthoroughdeepcleaning of rooms.

13. Laundryshallbehandledwithmasksandglovesunderallcircumstancesandguest’spersonallaundryitems handled separately for each room

14. Laundry, linen, towels and guest cloths shall be putintoamplequalitynon-plasticbagsforlaundrycollectionortransportingtothelaundryforproperwashinginhotcyclesabove70degreesCelsius

15. Accommodationestablishmentsareencouragedtorotateroomuseleavingausedroomforatleastone(1)idledaybeforesubsequentcheck-in

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4.1.5. Swimming pool areas operations and services

4.1.6. Health club and spa services

The following protocols shall apply for swimming pools areasandservices;

1. Beoperatedatmaximumsafetyconditionwithchlorinelevelsinpoolskeptbetween1-3mg/l,withpHrangeof6.8-7.4’

2. Ensure the number of loungers are reduced and appropriately spaced at 1.5 meters apart to adhere to physical distancing guidelines

3. Pool use capacity shall be determined and monitored bylifeguards,inadditioninter-groupplaysorminglingshallnotbepermittedinpools.

4. Communal pool usage should limit the number of people to allow physical distancing

5. Sunbathing chairs shall be appropriately spaced at 1.5metersapartandareasroutinelycleanedanddisinfected.

6. Swimming towels shall be immediately collected and placedinlaundryplasticbagsforcleaningafteruse.

The following protocols shall apply for health clubs and spas;


2. Adheretoallhealth,safetyandhygienepractice,sanitizingandspacingguidelinesprescribedingeneralprotocolprovisionsunderparttwoofthisprotocol

3. Spa therapist shall follow strict hygiene rules and shallwearamaskduringtreatments.However,facialtreatmentsshallbesuspendedforthetimebeinguntilthesituationisreviewed

4. Spaequipmentshallbesterilizedbetweentreatments

5. SpalinenshallbereplacedaftereachtreatmentandwashedasperthespecifiedMOHguidelinesandprescribed protocols herein

6. Creativelyprovidealternativeformsofexercisesuchasrunningorhikingtoinvolveguestinotheractivephysical exercises

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4.2 Entertainment, Events, Meetings, Conferences and Exhibitions (Class F & G) Enterprises

EventandEntertainment,Conference/Exhibitionfacilitiesareconsideredhighriskareas.OperationsshallremainrestrictedduringtheCovid-19pandemicperiodinaccordancewiththeMinistryofHealth(MOH)guidelinesandshallbegraduallyopenedwithnewavailableinformationonthevirus.Onopening,thefacilitiesshallcomplywiththegeneralprovisionsprescribedinparttwoofthisprotocolandanyotherrelevantagencies’guidelineswhileholdinganyactivityand;


2. EnsureallMICEactivitiesareconductedinaccordance with strict health, safety and hygiene proceduresofthisprotocol,withrevisedfloorplansto facilitate 1.5-metre distance between delegates or patrons

3. Provideadequatespacebetweenboothsandaislesforeaseofmovementandphysicaldistancingmeasures

4. Provideparticipant’scontrolmechanismsbyintroducingbarriersandfloormarksspacedat1.5meterstoensurephysicaldistancingatallarrivalareas,queues,conferenceroomsandallpublicplaces

5. Event/banquetwithover15personsandpublicgatheringslikelytoattractmorethan15people,likediscos,dancesandpartiesshallensurephysicaldistancing of 1.5 meters is adhered to between participants

6. Providehealthandsanitationstationsstrategicallylocatedwithintheconference/exhibitionarea

7. Conventionregistration/guestbookingsshallbesetupatmultiplestationstomaintainphysicaldistancing

8. Breaktimesandmealperiodsbeextendedtoallowforadditionalsanitization,andencouragepre-packagedfoodofferingsasalternativeoptions

9. Foodserviceshalladheretothefoodserviceprotocols prescribed under part three of this protocol andcocktailfunctionsarenotallowedwithinMICEactivities

10. Promote and encourage online bookings to minimize

physicalregistrationandissuanceofbadgesbywalk-in clients

11. Ensure water, mints and any other supply within meetingroomsaresuppliedtoindividualsandnotcollectivelyorshared

12. Providepens,notepads,filesandsuchsuppliesonrequestandguestsrequiredtokeepanysuchsupplydistributed to them or in their possession

13. Ventilatemeetingroomsandexhibitionhallswelltoallowforfreeflowofair

14. Ensurerealtimemonitoringofparticipantsmovementswithinandcontrolofthenumberofpeopleaccessingtheexhibitionarea

15. Conference delegates to maintain their designated seatingareathroughouttheevent,andinstitutecontrol measures for breakout sessions to reduce multipletouchpoints

16. Discouragegiveawaysandsouvenirstodelegatesfromanybooths,andwherepromotionalmaterials,informationpacks,presspacksandcollateralsarerequestedfor,thelaiddownprocedureforsanitizationofallsuppliesanddeliveriesshallbeadhered to

17. Discourageissuanceofmeetingbags,folders,programmesandprovidedownloadablematerialthrough QR Codes or online Apps with all necessary delegateinformationincludingpresentations

18. Organized transport for delegates shall adhere to protocolsfortransportvehiclesassetoutinthisprotocol

19.Adaptfrequencyandscheduleforregularwastedisposalfromallbooths,exhibitionstands,conferencehalls and common areas

20. Alleventattendees/delegatesmustagreetounderstanding the rules and procedures and commit to adhering to the same prior to being accepted at registration,andgainingaccesstoeventfacilities

21. Everyindoorvenueorconventioncentershallsetasideawell-equippedCovid19holding/emergencyroom for any suspected cas

22. Exhibitionsandbuildingmaterialsforallbooths,furniture,Audiovisualequipmentandallitemsondisplayshallbesanitizedondeliveryandpersonnel

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manningthemrestrictedtotheirareaofoperation

23. Eventscrewshallbeguidedbytimelinesofsetupplan.Timekeepingshallbecriticaltoensurezerointeractionbetweenthecrewsofdifferentsuppliers

24. ForSportsevents,thetypeofsportsandnumberofattendeesshalldeterminethesizeanddesignofthevenue.Venues/fieldsshallbesanitizedbefore,duringhalftimeandaftergames.Pre-gameholdingareasshallnotbeshared,eachteamisencouragedtohave

theirownchangingroomfacilities

25. Atvenuesandconventioncenters,screensshallbeinstalledatentrancestodisplayCOVID-19safetyawarenessinformation,whilebrandambassadorswillengage all customers and consumers checking into theeventandadvisethemonsafetyprotocols

26. A no handshake, physical contact policy shall be maintainedatalleventstoenhancecompliancewithCovid-19preventivemeasuresputinplace

half time and after games. Pre-game holding areasshall not be shared, each team is encouraged to have

maintained at all events to enhance compliance withCovid-19 preventive measures put in place

Thetouroperatorsandtheirserviceprovidersshallberequiredtocomplywiththegeneralprovisionunderthisprotocoland;


2. HavedocumentedStandardOperatingProcedure(SOP)forguestManagementlinewiththeseprotocolsandMOHCovid-19preventiveguidelinesas appropriate.

3. Guest/visitorsregistershallbekeptandupdateddailyand should include mobile contact & physical address

for ease in tracing.

4. Establishandmaintainaregisterofallstaff,driversand guests handled.

5. Wheneverpossible,minimizewalk-inclientsandencourage online bookings

6. Ensuretourvansandtransfervehiclesareproperlycleanedandsanitizedduringandaftereachtrip/transfers

7. Providepackedlunchesforlongdrivetoavoidstop-overs.Staffwhileservingfoodanddrinksshallobservetheguidelinessimilartocateringandaccommodationfacilitiesprovidedherein

8. Ensuredriversandguidesusesuitablecommunication

4.3. Tours and Travel Agencies and Adventure Sports (Class C) enterprises

4.3.1. Tour operators

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gadgetsforvehiclescarryingmorethan7passengerstocommunicatewithguesttoavoidturningorshoutingtoenablethemtobeheardbyguests

9. Ensuredisposableheadrestscoversarereplacedaftereach trip

10. Wherepossible,havevehicleair-conditionersmodifiedtoincludeairpurifierswhereapplicable,whichwillreducetheabilityoftheviruscirculatinginsidethevehicleespeciallyforlargerandluxuryvehicles

11. Encourage open windows when weather permits, to allowaircirculation.

12. Developcreativepersonalizedgrouptoursandpackagestoincentivizedomestictours,excursions,

shorttripsandvisitstonearbydestinationsintheshort term

13. Limitthenumberofstaffaccompanyingguestsineverytrip

14. Ensureinformationprovidedisstuckonthebackofthechairsorthebodyofthevehicletominimizecontact

15. Promoteuseofsmart/automateddoorstominimizetouching contaminated surfaces where applicable

16. Integratetechnologiestoenableautomation,suchascontactlesspaymentsplatformssuchasonlinemoneytransactionwherepossibleanddiscouragecashpayments

Thetravelagentsandtheirserviceprovidersshallberequiredtocomplywiththegeneralprovisionsprescribedonthisprotocolandinaddition;


2. Minimize walk-in clients and encourage online bookings.

3. Promoteuseofsmart/automateddoorstominimizetouching contaminated surfaces.

4. DevelopaCovid-19TravelRiskAssessmentPlantoassessanypotentialrisks.Theriskassessmentplanshallhelpprovidequestionandanswer—questions

relatingtohealth,safetyandhygienemeasuresinthedestinationinresponsetoguests’queriesandspecificneeds.

5. Installphysicalbarriers/transparentscreenstoprovidespecialseparationbetweencustomersandemployees,especiallyfortravelagentslocatedinshopping malls, airports, or in areas with direct public access.

6. Encouraging physical distancing of at least 1.5 meters andprovidingsignagetoensureproperseparationincommonareas,discouragingcongregatingincrowdedareas,limitingthenumberofemployeesandcustomersinthetravelagent’sshop.

7. Educatingbothemployeesandcustomersabouttheirshared responsibility to help protect each other in a Covid-19environment

4.3.2. Travel agents’ operations and services

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Complywiththegeneralprovisionsprescribedunderparttwoofthisprotocoland;


2. Protectemployeeswithvariousapproaches,includingbarriers/visors,PPE,anddistancing.

3. Put in place measures to manage density of people withinthefacilitiestokeeppeopleorfamilyunitsapart,flowofpassageindefinedvisitor’spathsandthe use of common spaces.

4. Reduce or manage capacity to enhance compliance with physical distancing of at least 1.5 meters apart andmonitorentranceandvenuecapacityatalltimes

5. AllactivityPPEshouldbecleaned,sanitizedandstored following manufacturers guidelines

6. Clientsshallontheirown,putonactivityPPEundertheguidanceandinstructionsofaninstructor.However,wheretheinstructorisrequiredtophysicallyhelp/checkactivityPPE,bothshallproperlywear appropriate PPE to ensure safety is not compromised

7. All clients and instructors shall carry and wear face masksiftheyareNOTonactivities oriftheyhavetointeract with the public. Put your masks away during watersportsandwaterrekatedactivities.

8. CheckandcleanequipmentthatisnotPPEwithappropriatedisinfectantbeforeclient’sarrival.

9. Appropriatevenueandactivityshallbechosenandconsideredbytheinstructor(sizeofwaterbody,difficulty,wind,weather,tideandaccess)whiletakingintoconsiderationphysicaldistancing,rescuescoaching and leadership.”

4.3.3. Adventure sports facilitators and employees

8. EnhancedSanitationbycustomizedprocedurestosuiteachagentsoperatingenvironmentandtheexpectationsofitscustomers

9. Implement touchless technologies or low-touch solutions,wherepractical,suchase-ticketing,e-visasolution,onlinecheckinservices,e-paymentor

mobilepaymentservices,customer,passengertracingservicesandtravelagentsairporttransferstolimittheopportunityforvirustransmissionwhilealsopromotingasafeandenjoyabletravelexperienceforcustomers

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Golfclubtourismfacilitiesareconsideredhighriskareas.OperationsshallremainrestrictedduringtheCovid-19pandemic period in accordance with the Ministry ofHealth(MOH)guidelinesandshallbegraduallyopenedwithnewavailableinformationonthevirus.Onopening,thefacilitiescomplywiththegeneralprovisionsprescribed in part two of this protocol and any other relevantagencies’guidelineswhileholdinganyactivityand:


2. Allmembers/golfersandstaffshallhavetheirtemperature and any other health details taken (Healthdeclaration)beforeenteringthefacility

3. Allmembers/golfersandstaffshallwearmasksandotherrelevantPPEs.

4. Informationoncovid-19protocolsshallbeclearlydisplayedinstrategicpositionswithinthefacility,andmembersandstaffshallbetrainedonthenewprotocols.

5. Thedetailsofgolfersandstaffshallberecordedandmaintainedeverydayuponarrival

6. Allmembersshallobservesanitizing,hygieneandphysicaldistancingguidelinesprovidedherein

7. Themanagementshallincreasefrequencyofcleaningandsanitizingofallsurfacesthatarefrequentlyused

8. Allclubsofferingcateringandaccommodationfacilitiesshalloperateinlinewithcateringandaccommodationfacilitiesguidelinesprovidedherein

9. Themanagementshallprovidevisibly-marked,wall-mountedhandsanitizerdispenserintheclubhouseand at all entries and exits points

10. Membersshallbeencouragedtoavoidcashpaymentsand instead use online and mobile phone payments foralltheirtransactionswiththeclubs.

11. Members shall only be allowed entry into the club upon producing membership cards at the gate and havingtheirtemperatureschecked

12. Allmembersshallobservephysicaldistancingandself-caddied play where golfers carry their own golf bags around the course.

13. Golfers are encouraged to either play alone, in twos or threes for physical distancing purposes.

14. Thestartingintervalsshallberestrictedandmustbestaggered by at least ten minutes.

15. Golfers shall not gather at the starters.

16. Thefacilitiesshallonlyaccommodatealimitednumberofmembersatanyonetimetoensurephysical distancing guidelines are adhered to

4.3. 4. Golf tourism operations and Services

6. All members shall observe sanitizing, hygiene andphysical distancing guidelines provided herein

physical distancing guidelines are adhered to

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TheoperatorsandvisitorstotheZipLiningtoursshallberequiredtoccomplywiththegeneralprovisionsunderparttwoofthisprotocolands;


2. BothinstructorsandguestsshallwearfacecoveringsandlatexglovesundertheirprotectiveglovesduringZiptoursexceptwhen;

3. Theguestiscallingforassistancefrominstructors;forclarity.

4. Theinstructorgivesafetyinstructionsatadistanceofat least 1.5 metres

5. Safetycriticalchecksshallbeadoptedtoenablephysical distancing where possible without compromising safety

6. Instructors shall brief each zip tour group on these protocolsbeforedepartingfromreception.

7. SafetycriticalPPEchecksshallbeperformedvisuallyby instructors while maintaining physical distancing

withoutcompromisingtheguest’ssafetyduringtheactivity.ToaidinphysicalchecksguestsshallbeinstructedtodemonstratethattheirPPEsarefittedcorrectly.Wherephysicalchecksareessential,bothguestsandinstructorsshallwearlatexglovesandmasksatalltimes.

8. Duringphysicallychallengingportionsoftheactivity,for example during trekking, physical distancing shall bemaintainedatalltimestoensurethehealthoftheguest

9. Instructorsshallcarrysparefacecoveringsandglovesfor the guests.

10. GuestsshallremovetheirPPEsoutsidethepremiseandplacetheminarackprovidedforlaundry

11. Guests shall pick their belongings from an assigned officer

12. Guest’sbelongingsshallbeproperlystoredinacleansanitizedsurface

13. PPEsshallbecleanedandsanitizedinaccordancewiththemanufacturer’sguidelinesorMOHguidelineswherethemanufacturershasnotprovidedany

4.3.5. Zip lining tours, operations and services

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Theoperators,facilitators,serviceprovidersandvisitorsundertakingtheseeventsandactivitiesforleisureandtourismpurposeshallberequiredtoccomplywiththegeneralprovisionofthisprotocoland;inaddition;


2. Ensureparticipantsarebriefedontheseprotocolsandtheexpectationsduringtheactivitieswhileobservingphysical distancing of 1.5m-2m.

3. Crew members are encouraged to carry their packed mealsorhavethemsuppliedbyanoutletthathasbeencleared/certifiedundercatering/restaurantProtocols.

4. Crew members are encouraged to carry their own drinking water and other items like snacks.

5. Kitchen tents shall be operated in line with food serviceprotocolsprescribedunderpartthreeofthisprotocol.

6. Allpublictoiletsshallbedisinfectedatleastaftereveryhourwhenguestsarewithinthevicinity.

7. Alleatingspotsshallbeplannedtoaccommodatedistancing of groups.

8. KWSMountainRescueoramedicalofficershallbenotifiedofanysuspectedcaseofcovid-19formedicalattention

9. Eachclientshallbeprovidedwiththeirownharness,helmet,carabiner,figure8,cowstaillanyardorany

otherequipmentforthedurationoftheactivity.Aftergearallocationandfittingallclientsandstaffshallberequiredtosanitizebeforeactivitycommencement

10. Instructors shall belay all ropes at least 2m fromclientsexceptinsituationswheresafetyiscompromised. No client shall belay

11. Clientsshallclipthemselvesontotheropesusingcarabiner while the instructors check from a distance exceptwhereassistanceisrequired

12. Backupbilayershallbestationedatleast2mfrombilayer

13. Thecarabinershallbesanitizedaftereachclimb

14. Clientsandbilayershallsanitizetheirhandsatthewashstationsetupatthebaseofthecrag

15. Where applicable, Food and food containers shall be sanitized,andclientsspacedouttoobservephysicaldistancing.Ahandwashstationshallbesetupforusebeforeandaftereating

16. AllPPEsshallbesanitizedandwashedfollowingmanufacturing guidelines or MOH guidelines where themanufacturershavenotprovidedany

17. All third-party contractors including rangers, guards anddriversshallbebriefedonthe1.5-2-meterdistancing rules and they shall wear masks when in close proximity of guests and other employees.

18. Mountain biking routes shall be limit to remote trails andnotthroughvillagesorsettlementstoavoidanycontactwiththelocalpopulation.Wherethetrailspassthroughvillages/settlements,participantsshallwear face masks and maintain physical distancing

4.3.6. Motor Sports, Cycling, Walking, Mountain Climbing/ Rock Climbing and Mountain Biking Activities

9. Each client shall be provided with their own harness,helmet, carabiner, figure 8, cowstail lanyard or any

wear face masks and maintain physical distancing

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ScubaDiving,Snorkelling,Kitesurfing,Sailing,JetSki,Rafting,CanoeingandKayakingOperatorsshallcomplywiththegeneralprovisionunderparttwoofthisprotocol.Inaddition,shalladaptthefollowingprotocols;


2. Appropriatevenueandactivityshallbechosenandconsideredbytheinstructor(sizeofwaterbody,difficulty,access)whiletakingintoconsiderationphysical distancing, rescues coaching and leadership

3. Continuallyconsiderandacttominimizetheriskofinfection/transmission,suchasavoidingsharingorpassinganyequipmenttothepaddlerorhelpinglifttheircraft/helpingthemputequipmentonandequipmentchecksshallbedonebyindividualclient

4. Thereshallbeappropriatetimeallocationbetweendifferentgroupsaccessingthewatertoobservephysical distancing

5. Instructortoclientratioshallbereducedto1:6

6. Suitablecanyonsandactivitysectionsshallbeselectedforthegrouptoobservephysicaldistancingwhilstonactivity

7. Ensureallsportingactivitiesaredoneindesignatedsafeareastolimitinteraction/contactwiththelocalpopulation

8. Tight canoes with limited space where clients cannot observethecurrentMOHphysicaldistancingregulationsshallNOTtobeused

4.3.7. Water Sports: Scuba Diving, Snorkelling, Kite surfing, Sailing, jet Ski, Rafting, Canoeing and Kayaking

lift their craft/helping them put equipment on andequipment checks shall be done by individual client

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4.4. Professional Safaris & Services, Photographers, Tour Guides/ Leaders and Beach Operations Services (Class E) Enterprises

Allprofessionalsafariproviders,guidesandbeachoperatorsshallcomplywiththegeneralprovisionunderthisprotocolandinaddition;


2. Safariguidesshallcarrysanitizeratalltimesanditsregular use encouraged.

3. Guides and guests shall wear appropriate PPEs at all times

4. AdditionaldisposablePPEsshallbemadeavailableinthevehicleforuseatalltimes

5. WastebinsshallbeavailableforthedisposalofusedPPEs

6. A contactless thermometer for checking temperature shallbemadeavailableforuseinthevehicleatalltimes

7. Maintain good personal grooming and ensure clothing properly cleaned and ironed on a daily basis

8. Ensure Vehicles used in guest transport are cleaned andsanitizedaftereverypassenger/grouptour

9. EachBeachManagementOrganization/OperatorAssociationshallappointaSafetyOfficerresponsiblefor temperature screening of beach operators and clientsbeforetheirinteraction

10. Maintainaregisterofclientstransportedorwhohaveinteractedwiththetourguides/beachoperators.

11. Maintain appropriate and reliable list of emergency contacts for rapid assistance in case of health and safety related instances.

12. Handling of cash shall be minimized or eliminated andonlinemobilepaymentorcredit/debitcardsencouraged

13. Guidebooksshallbeprovidedonrequests

14. Developandimplementauniformstandardoperatingproceduresharedamongallassociationmembers,TSV operators and companies

15. Membershiptorecognizedprofessionalassociationsis encouraged

times

7. Maintain good personal grooming and ensure clothing properly cleaned and ironed on a daily basis

15. Membership to recognized professional associationsis encouraged

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4.5 Tourist Mobile Service and Transport Providers– Local Air Charters, Tourist Vehicle Service & Boat Operators (Class C & E) Enterprises

TouristServiceVehicle/BoatOperatorsshallberequiredtocomplywiththegeneralprovisionsinthisprotocolandinaddition;


2. EnsureTSVs/Boatsaresanitizedbeforethestartof each trip and this will include cleaning and disinfectingofallsurfaces(handrails,doorhandles,tables,seatsetc.)atregulartimesinthecourseoftrip

3. Ensurevehicles/Boatsaresanitizedbetweenusesbydifferentguests/clients

4. Havehandsanitizersfreelyavailableonboardfortheguests to use throughout the journey.

5. Makeavailableapprovedqualityfacemasksforsaletoguests on all trips

6. Touristvehicles/boatsshallnotbeallowedtomakestopoversatanyotherplaceapartfromthepre-arranged designated point or areas unless in a case of emergency

1. Carry a capacity that ensures physical distancing betweengueststravellingtogether

2. Themaximumrecommendedcapacitytobeobservedforeachclassofvehicleareasfollows;

a. For Minibuses, Land cruisers and similar vehiclesthecarryingcapacityshallnotexceed7passengers,unlesswhentravellingasafamilyunit

b. For 23-seater Coaches, the carrying capacity shall notexceed70%occupancy

c. For 33-seater Coaches, the carrying capacity shall notexceed70%occupancy.

d. For 45-seater Coaches, the carrying capacity shall notexceed70%occupancy

e. For 56-seater Coaches, the carrying capacity shall notexceed70%occupancy

3. Ensure that all tour arrangements consider the needs ofpersonswithdisabilities

4. ChoosepartnersthatareconfirmedtocomplywithexistingGovernmentdirectivesforthesafehandlingof their guests

5. Keep a record of emergency contacts for rapid responseservicesincaseofCovid-19suspectedinstancesfromdesignatedAuthorities.

4.5.1 Tourist Service Vehicles

4.5.2 Carrying Capacity of Tourist Service Vehicles/Safari Vehicles and Boats

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1. EnsurethatinteriorsurfaceofVehicles/boatsaresanitizedfrequently.Particularattentionshallbepaidtodisinfectingfrequentlytouchedareasandsurfacesboth internal and external such as door handles and arm rests.

2. 3rd party cleaners and car washers shall be encouragedtowearappropriatePPEs(gloves,apronsorboilersuits)

3. Guests are encouraged to bring their own water bottles.

4. Anyprovidedwaterbottlesoritemsshallbelabelledwitheachguestsnametoavoidsharingorusebyanother

5. Portablefoodcontainersshallbesanitizedregularly.

6. Binoculars, telescopes and cameras shall not to be sharedandshallbesanitizedregularly.

7. Blanketsorponchosarediscouraged,however,whereprovidedforguestuse,theyshallnotbeshared,andbedisinfected/sanitizedregularly.

8. Particularattentionshallbegiventoluggagedisinfectionbeforeandafterhandling

Balloonoperatorsshallcomplywiththegeneralprovisionprescribed under part two of this protocol and airlines operationsprotocols.Inaddition,theoperatorsshalladaptthefollowingprotocols;

1. Hotairballoonflightsoperatorsshallprovideadditionalantibacterialhandsanitizerswithineachballoonforcustomersandstaffuse.

2. AppropriatePPEsshallbewornbyallstaffwhencleaningballoonbasketequipment.

3. Hotairballoonoperatorsshallobserveregularcleaningprocedures,sanitizinghightraffic/highusageareasandsurfacesbeforeandaftereveryflight,includingregularlydisinfectingallsurfacesand

equipment.

4. Hot air balloon operators shall ensure physical distancingisobservedduringeachtrip.

5. Allpassengersshallfillahealthdeclarationformandavailaproofofcovid-19-freecertificatebeforebooking.

6. Binoculars, telescopes and cameras shall not to be sharedandshallbesanitizedregularly.

Blanketsorponchos,whenprovidedforguestuse,shallnotbeshared,andshallbedisinfected/sanitizedregularly.

4.5.3 Maintenance of Cleanliness of the Vehicles /Boats on trips

4.5.4 Hot air balloon operators

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1. Implementproportionatehealthcheckproceduresasappropriate according to risk assessment

2. Deepenandincreasethefrequencyofaircraftandcabin cleaning

3. Providemasksforpassengersandcrewandensuringtheiruseduringthewholeflight

4. Implement boarding and deplaning processes that reducecontactwithotherpassengersorcrew(usefrontandreardoors)inrespectofphysicaldistancingrules

5. Limitmovementwithinthecabinduringflight

6. Simplify catering and other procedures that lower crewmovementandinteractionwithpassengers

7. Facilitate people not to sit next to each other where load factors make it possible

8. Providein-flightsanitizingtissuestopassengersandcrew members.

9. Reducethenumberofobjectsinthecabin(printedmaterialandsouvenirs)andlimithandluggage

10. Adhere to any other guidelines as may be issued by KCAAfromtimetotime

11. InadditiontotheseprotocolsAirlinesshallbeguidedbyInternationalCivilAviationOrganization(ICAO),WorldHealthOrganization(WHO),MinistryofHealth(MoH),KenyaCivilAviation(KCAA)guidelinesthatpromotehighstandardsofaviationhealthsafetytoprotectairpassengersandaviationworkers.

KenyaAirportsAuthority(KAA),Immigration,KenyaRevenueAuthority(Customs),PortHealthandallotheragenciesinvolvedinbordercontrolactivitiesshallinlinewithInternationalCivilAviationOrganization(ICAO),WorldHealthOrganization(WHO),MinistryofHealth(MoH)andKenyaCivilAviation(KCAA),promotehighstandardsofaviationhealthsafetytoprotectairpassengersandaviationworkerswhilstimplementingtheAirTravelOperationsprotocols.Inaddition,theyadaptthefollowing;

1. Control of unnecessary access to the airports to decongestthefacilities.Onlypassengers,airportworkers and facilitators will be allowed in the airports and terminals.

2. Routinesanitizationanddisinfectionofairportfacilitiesandequipment.Handwashingfacilitiesandsanitizersshallbeplacedstrategicallyonthepassengerdepartureandarrivalconcourses.

3. HealthScreening–PortHealthofficersshallconductpre-flightandpost-flightscreening(arrivalsanddepartures)intermsofCovid-19symptoms,bodytemperaturesandtravellinghistory.

4. Physical distancing consistent with World Health Organization(WHO)andMinistryofHealth(MOH)guidelineswithinairportfacilities.Alltheservicelevelpoints at the terminals shall be marked at a distance of at least 1.5 meters apart for physical distancing for queuesandseatingarrangements

5. Promotionofcleanairintheterminalsandlounges.Terminalsandloungesshallbewellventilated.

6. PubliceducationandsensitizationonCovid-19–provisionofaccurateandtimelyinformation,useofflightinformationdisplaysystems,pamphletsandbrochures(acrosstheentirepassengerjourney).

7. UseofPersonalProtectiveEquipment(PPEs)likegloves,masks,faceshieldsbypassengersandairportworkers.

8. Prohibit:

i. Self-servicebuffetoutlets

ii. Caféseatingandmultipurposeseating

iii. Smoking areas

iv. Children play areas

9. Promotionoftouchless/contactlessprocessesandtechnology, where possible, on-line booking and check-in, security screening, purchases and payments on phone Apps

10. Healthself-declarationstosupporthealthauthoritiesin contact tracing. Passenger Locator forms and SurveillanceformsdevelopedbyMinistryofHealthshallbefilledbyalltravelers

11. Sanitizationofcargoandcargofacilitiesbothatexport and import points

12. CommunicateairportCovid-19protocolstopassengers, workers, stakeholders and members of public so that they know what to expect when they travelthroughtheairport

4.5.5 Airline operations

4.5.6 Airport operations

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To ensure that risk of exposure to crew members through contactwithlocalpopulationisminimized,thefollowingmeasureswillapply;

1. Crewtransportationshallbedonewithaminimumseparationofoneseatbetweencrewmembers

2. The airline shall ensure that crews do not share the transport with any passengers or other airline crew

3. Attherestingfacilities(hotel)thecrewmembersshallnotbeallowedtoleavethehotelfacilityorroomsexcept for emergency reasons

4. Onlyhotelroomservicemealsanddrinkswillbeallowed

5. The crew hotels rooms are to be disinfected prior to being used

Inadditiontotheabove,whencrewmemberstravelintohighriskareas,theyshallpracticehealthself-monitoringtechniques,whichshallinclude:

1. Measuring of body temperature at least twice a day

2. Monitoringforsymptomssuchasfever,persistentcoughing,orbreathingdifficulties

3. Clearandexpeditiousreportingmeanstoinformtheoperatorofpotentialsignsofinfection

4.5.7 Management and conduct of crew at hotels

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Parkandreservemanagementshallcomplywiththegeneralprovisionunderthisprotocolandinaddition;

1. TheRangersondutyshallwelcomethevisitor,conductsecuritychecksanddirectthevisitortothescreeningdesktoundergoCOVID19precautionaryprotocols including temperature checks

2. TheHealthcarestaffshallconductscreeningcheckstoallvisitorsaccessingKWSmanagedfacilitiesanddirectvisitortotheircorrectdestination

3. TheCustomerServiceAssistant(CSA)shallensurethatpointsofsalesorpointofinterestsfacilities(machines/equipment/tickets)areinorderandensurecontinuoussanitizationthroughouttheday

4. Customerservicestaffshallwelcomeandservethevisitorsandwhilemaintainingphysicaldistancingatalltimes

5. Alltop-upsfortheapplicablefeestonew/existingsafari cards shall be done through Cashless payment modes(mobilepayment,Bankcards,EFTorDirectBankdeposit)asperthecustomer’srequest

6. Wherethecustomerrequiresapermanent/temporary/replacementcard,theCSAshallkeyinthecustomer’sdetailsinthesystemforissuance/loadingoftheapplicableconservationfeesontothecard

7. ThevisitorshallpresenttheticketatthePOAforentryprocessing,visitorsmatrix,vehicledetailsandtimeofentryshallberecorded

8. TheGateEntryregistershallbefilledbycustomerservicestafftoruleouttransmissionorinfections.

Themanagers,wardens,serviceprovidersandvisitorsattheranchesConservancies&OtherAttractionsitesshallberequiredtoccomplywiththegeneralprovisionunderthisprotocolandinaddition;


2. Thefacilitiesshalldevelopownpolicies/guidelinesconformingtothisprotocoltomanageguests/staffinteraction,conductandbehaviourwithanimalsinrelationtoCovid-19preventivemeasures

3. Ensuremonitoringofvisitorsandstafftoguaranteecompliancewiththephysicaldistancingrequirementsof at least 1.5 meters a part

4. Frequentlycleananddisinfectcommonlysharedsurfaces and spaces

5. Allattractionsitesandvisitorsshall,whileserving,takinganddisposingmeals,observesimilarcateringandaccommodationfacilitiesguidelineslaiddownunder part three herein

6. Allattractionsitesshallwherepossibleconducton-linepre-salesoftheirservicesandproductswherepossible

7. Visitorsshallhavespecifiedtimeslotsforvisitingandqueuemanagementpracticedtomaintainphysicaldistancing

8. Touristbriefingandde-briefingareasthatallowtherequiredphysicaldistancingbetweenvisitorsshallbeset up

4.6.1 National Parks/reserves

4.6.2 Game Ranches, Conservancies & Other Attraction sites

National parks/reserves, nature and amusement parks, conservancies, game ranches, monuments, and other tourism attraction sites (Class C & E) enterprises

4.6

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9. Thebriefingandde-briefingareasshallhavehandwashingfacilitieswithcleanwater,soapandsanitizerforvisitors

10. Thevisitors/touristshallberequirednottotouchsurfacesoritemswhiletouringanattractionsite

11. Thenumberofvisitorsinaspecificattractionsiteshallbestaggeredtopreventovercrowdingandensure physical distancing

12. There shall be reduced number of tour guides and leadersamongagroupofvisitorstominimizenumberofinteractionsbetweenthem

13. Signageshallbepostedattheentrancetoattractionsitesadvisingonsocialdistance,hygienicwashhandprocessandanyotherCovid-19preventionmeasurestobeobservedbytheguestsandstaff.

14. VisitorsorstaffdepictingCovid-19symptomsshallbebarredfromenteringtheattractionsitesandshallbe referred to the nearest health facility or county command centre informed

15. Aregisterofgueststotheattractionsitesshallbemaintainedandupdatedatalltimes.

16. Organizedsportingactivitiesintheprotectedareawith probability of close contacts are discouraged.

17. AdoptionofCashless/contactlesspaymentisencouraged

18. Publicwashroomsintheattractionsitesshallberegularlyandproperlycleanedandhaverunningwaterwithsoapforhandwashingatalltimes.

19. Thereshallbeapprovedwastebinsforlitter,collectionsitesandappropriatedisposalofusedfacemasks,glovesandotherPPEsitemsconformingtoMOH and WHO standards

20. EmergencycontactsforthehealthAuthoritiesshallbe prominently displayed

21. Clearsignageoutliningallowableactivities,useandenforcement shall be placed strategically

command centre informed

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ThevisitorsonGameDrive/NatureWalkandExcursionActivitiesshallberequiredtoccomplywiththegeneralprovisionunderprotocolandinaddition;

1. As much as possible, families, tour groups and couples shallbeallocatedtoaspecificvehicleandaguideforthedurationoftheirstaytominimizeexposuretoother guests and guides.

2. Allgameviewersandboatsshallhaveatleastonebottleofdisinfectanthandgel/sanitizersstrategicallypositionedtoofferguestswhileonboard.

3. Guidesandsupportstaffshallcarrytheirownhandsanitizerstomaintainhygieneduringtheactivityand

whensettingupdrinkstops.

4. Aftertheactivity,allsurfacesandobjectsusedshallbe sprayed with disinfectant i.e., car door handles, roll bars, boat railings, seats, binoculars or guide books used by guests, pouches behind the seats etc.

5. Communal containers shall be replaced with pre-packedandsealedindividualsnacksforbreakfast/sundowner stops.

6. Visiting(fullboard)safariguidesshallbebriefedtofollow these protocols

4.6.3 Game Drive /Nature Walk and Excursion Activities

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Homestays, Community/ Cultural Villages and Informal Attractions Sites

4.7

Homestaysandcommunity/culturalvillagestourist,owners,serviceprovidersshallberequiredtocomplywiththegeneralrequirementsoutlinedthisprotocolhereinand;

1. Guestsshallinformthehosthomestay,community/culturalvillageoftheirintendedvisitatleastthree(3)daysinadvancetoallowhoststoablypreparefortheirvisits.

2. Homestay/hostfamiliesconductingguesthostingshallberequiredtohavevalidcovid-19freecertificationnotmorethan14daysoldfromarecognizedgovernmentapprovedfacilityatthefirsttimeandsubsequentlymaintainCovid-19preventionguidelines prescribed by the Ministry of Health (MOH)andrelevantagencies

3. Guestshallonlybeallowedatspecifiedhomesorcommunitiesthatenableguestandhostkeeptherequiredphysicaldistanceandpracticesafehygienepractices.

4. Vulnerable persons, children and elderly members of thehostfamily/communityshallnotbeallowedtointeract with guests.

5. Guestsshallhavetheirspecificutensils,furnitureitems,toiletfacilitiesandsanitizationitemsthatshallnotbeusedbymembersofthehostingfamilyorcommunity/culturalvillage

6. Unregistered/licensedhomestaysshallnotbeallowedtoreceiveand/oraccommodateguestsovernightwithinhostingcommunity/culturalvillage

7. Guestsshallonlybeallowedtotouchsouveniritemsthat they purchase

8. Foodpreparationandservicedemonstrationsbycommunity/culturalvillagesshallnotbeallowed

9. InformalattractionssuchasValleyviewpointsandcurioshopsalongtouristroutesshallprovidehygieneandsanitationfacilitiesincludingrunningwaterandsoap for hand washing.

10. Greatcareshallbetakenwhenusingequipmenttoavoidsharingitemssuchasboatsandlifejacketsamong others.

11. Whereasafariguidestopsatanyinformalattractionsite, they shall ensure strict hygiene protocols are followedincludingfacecoveringessentialsandsanitizationbeforeandafterstopoveratthesites.

by hosting familycommunity/cultural village

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Shops / Curios and General Vendors (Class E) Enterprises

4.8

Shops/curiovendersshallcomplywiththegeneralprovisionunderparttwoofthisprotocoltoensureminimumcontactwithguestand;

1. Havevalidcovid-19freecertificationnotmorethan14daysoldfromarecognizedgovernmentapprovedfacilityatthefirsttimeandsubsequentlymaintainCovid-19preventionguidelinesprescribedbytheMinistryofHealth(MOH)andrelevantagencies

2. Sanitizeorwashhandsbeforeandimmediatelyafterenteringtheworkpremisesandaftertouchingitemsor surfaces

3. Guestshandsanitizers/handwashfacilitiesshallbeprovidedinstrategiclocationswithinandaroundthepremises or entrance of the premises

4. Credit card machines where used, shall be wiped with alcoholwipesbeforeandafterusebyeachguest

5. 70%alcoholsanitizerspraycanbesprayedthinlyonall items that had been touched and then allowed to evaporate(nowipingneeded).

6. Guestsshallberequiredtoproperlysanitizeand/orwashtheirhands-oninitialarrivalbeforeentrytotheshop.

7. Goods/itemsshallbepacked,cleanedandsanitizedanddeliveredtoguest’spick-uptray/trolleyortabledesignated for the purpose.

8. Staffdeliveringpackedgoods/itemsshallstandbacktwometersuntiltheguesthasretrievedthegoods/itemsdelivery.

9. Thereshallbezoningofgeneralvendors/beachtradersoperatinginacertainlocalitytoensurephysical distancing is maintained.

10. GeneralvendorsshallbeencouragedtobelongtoanassociationwhichwillensuretheseprotocolsandMOH guidelines are followed.

11. Aregisterofgeneralvendorsoperatinginacertainlocalityshallbekeptbylocalassociationsorlocalauthoritiesforeaseintracing.

12. Unlicensedvendorsshallbebarredfromoperatingonthe beach as they may pose problems in tracing

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• These Protocols shall be implemented through a “Collaborativemodel’betweenthepublicandprivatesector as enshrined in the Tourism Sector Policy and RegulatoryAuthorityStrategyfortheregulationofthetourism sector.

• Specifically,forthepurposeofimplementingtheprotocols, the co-regulatory approach adopted will comprise of the Authority on behalf of the Ministry of Tourism and Wildlife, Ministry of Health, County Governmentsandthetourismindustryprivatesectorstakeholders

• TheAuthoritywillplayacoordinationroleofrallyingindustryplayersthroughcollaborativenetworkswithemphasisonpromotinguptakeofqualitystandardsinbusinessoperations

• Greaterfocuswillalsobegiventoenhancedparticipationinstandardsdevelopment,adoptionofdigitaltourism,innovationandtechnologyandup-skillingthetourismandhospitalitypractitionerstoincrease their capacity to mainstream health, safety andhygienepracticesintheirbusinessoperationsaswellasconductowninternalqualityauditstoenhancecomplianceandself-regulation

• The approach therefore will go a long way in building theimageofKenyaasacompetitivedestinationforethicalandbestpracticessuppor

Implementation approach (co-regulatory approach)

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Protocols are aligned to1. WHO Guidelines2. UNWTO Guidelines for reopening

Tourism

The Protocols are approved by Kenya’s Ministry of Health

Ministry of Health

Find more information herewww.tourism.go.ke

#safetravels

Documents

Magical Kenya Tourism and Travel Health and Safety ... KENYA TOURISM … · Tours and travel agencies and adventure sports 27 4.3.1 Tour operators 27 2 . 3 . 4 Travel agents’ operations