Magnet April 2014

Canara Bank RSTC Gurgaon

Magnet- April 2014

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Magnet- April 2014

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OOUURR BBAANNKK

Our Founding Principles

To remove superstition and ignorance. To spread education among all to sub-serve the first principle. To inculcate the habit of thrift and savings. To transform the financial institution not

only as the financial heart of the community but the social heart as well.

To assist the needy. To work with a sense of service and dedication. To develop a concern for fellow human beings and sensitivity to the surroundings with a

view to make changes / remove hardships and sufferings.

Organizational Values

Family Culture Focus and belief in People Commitment Customer Orientation Open Culture

Versatility Concern for Community Spirit of challenge Sensitivity to performance Consistency.

Corporate Vision: To emerge as a world class Bank with Best Practices in the realms

of Asset Portfolio, Customer Orientation, Product Innovation, Profitability & enhanced

value for Stake Holders.

Our Corporate Mission: To provide quality banking services with enhanced customer

orientation, high value creation for stakeholders and to continue as a responsive corporate

social citizen by effectively blending commercial pursuits with social banking.

Organization Details:

Board of Directors: The Bank's policies and business are governed by Board of Directors

consisting of following members

Shri R K Dubey - CMD Shri V. S. Krishnakumar - ED Shri Ashok Kumar Gupta - ED Shri. P S Rawat- ED Dr Rajat Bhargava Director representing Government of India Smt Meena Hemchandra Chief General Manager & Principal, CAB - Director

representing RBI

Shri. G V Sambasiva Rao - Workmen Employee Director Shri G V Manimaran Officer Employee Director Shri. Sunil Hukumchand Kocheta Chartered Accountant - Part -time Non-Official

Director

Shri. Sutanu Sinha - Part -time Non-Official Director Shri. Mocherla Sairam Bhaskar- Part -time Non-Official Director Shri. Rajinder Kumar Goel - Shareholder Director Shri. Sanjay Jain - Shareholder Director


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No. Of functional activities based upon which wings are formed at HO: Four They are -Business functions, Business support functions, Corporate support functions &

Control functions

No. Of wings in the Head Office: 25.

1. Human Resource Wing 2. Vigilance Wing 3. Corporate Credit Wing -I 4. Corporate Credit Wing-II 5. Corporate Credit Wing-III 6. Risk Management Wing 7. Customer Service & Economic

Intelligence Wing

8. Priority Credit & Financial Inclusion Wing

9. Recovery Wing 10. Retail Assets Wing 11. Inspection Wing 12. Retail Resources Wing 13. Credit Administration & Monitoring

Wing

14. Strategic Planning & Development Wing

15. Integrated Treasury Wing 16. General Administration Wing 17. Department of Information Technology

Wing

18. Financial Management and Subsidiaries Wing

19. Transaction Banking Wing 20. International Operation Wing 21. MSME Wing 22. Regional Rural Bank & Lead Bank Wing 23. Technology Risk & Fraud Prevention

Wing

24. Govt Business & Cash Management Wing

25. Marketing & Business Process Re-engineering Wing

Regional Offices : No regional Offices now.

1. Chairman & MD's Secretariat 2. Executive Directors' Secretariat 3. Compliance Department* (* More about Compliance department given separately) RRBS SPONSORED BY

OUR BANK

South Malabar Gramin Bank Kerala Pragathi Gramin Bank Karnataka

No of Branches 4557+ [Rural-1363(29.94%), Semi Urban-1429(31.39%) Urban-

890(19.55%), Metro-870(19.11%)]

ATMs 3700+

No of Circles 34

RSTC 16 + One Apex college

FOREIGN BRANCHES LONDON, HONGKONG, SHANGAI, LEICHESTER, MANAMA

Representative Office Sharjah, UAE

Joint venture Bank COMMERICAL BANK OF INDIA LLC - (CBIL) @ Moscow

with State Bank of India on 60:40 basis.

Bank's International

Operations

Network of 537 Correspondent Banks, spread over 94 Countries.

Rupee Drawing

arrangement

with 20 Exchange Houses and 18 Banks in the Middle East for

channelizing the remittances of expatriates

Electronic funds transfer (EFT): (a) Al Razouki Intl Dubai (b) Eastern Exchange Doha (c) Bahrain

India Intl Exchange Co Bahrain (d) Al Fardan Exchange (e) Zenj Exchange Company

Mutual Funds CANARA ROBECO Mutual Fund Products


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HDFC Mutual Fund Products

Bancassurance

(Non-Life)

United India Insurance Company Limited as a Corporate Agent

ECGC

Life Insurance

Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited. launched on 16th of June 2008. Canara bank has a stake of 51%, HSBC Insurance (Asia Pacific)

Holdings Ltd 26% and Oriental bank of Commerce 23%.

We also act as a Corporate Agent of Our JV Company.

Overseas centres

Identified QFC-Qatar, South Africa, Germany, USA,

Brazil, Tanzania & Representative office in Tokyo

Compliance Department

An independent Compliance Department is set up at Head Office and is headed by Chief Compliance Officer in the rank of Deputy General Manager.

Compliance Department does not come under any Wing and reports directly to Top Management.

Non adherence to Regulatory/Statutory guidelines/provisions would invite levying of penalty/penal interest by the Regulators. Such instances of penalty need to be disclosed

in the Annual Report of the Bank and thus would lead to Reputation Risk for the Bank.

Branches are also requested to note that any Non Adherence to Regulatory/Statutory/Internal Regulations/Guidelines would amount a Compliance

Breach and all major Compliance Breaches would be placed before the Top

Management/Board. Executives shall pay special attention to Compliance aspect during

their branch visits

Objectives:

Put in place an effective Compliance Risk Management System, applicable Bank wide encompassing: All the Wings at HO; All the Cos; All the branches and other operating

units; All the Subsidiaries and sponsored entities of the Bank; Exchange Houses

abroad; Overseas branches.

To ensure strict adherence / compliance to various regulatory guidelines issued by Government, RBI and other Regulatory Bodies from time to time and also the Internal

Guidelines issued by the Bank from time to time

Functions of Compliance Department:

Lay down the Compliance Policy every year with the permission of ORMC/ RMC and Board.

Prepare organizational structure for effective Compliance Risk Management. Define roles & responsibilities to various bodies involved in Compliance Risk

Management like: Board of Directors; RMC of Board; ORMC; Chief Compliance

Officer; Principal Officer to ensure adherence to KYC / AML guidelines.; Compliance

Officers at various other units (Wings at HO to branches).; Compliance Department at

HO; Compliance Officers at Overseas branches, Subsidiaries, Sponsored entities and

Exchange Houses abroad.

Draw Compliance Programme and procedure including dissemination of Regulatory Guidelines.


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Put in place a proper reporting framework and system. Put in place an appropriate monitoring and review mechanism. Advise Functional Wings for development of Compliance Manuals incorporating all

Regulatory Guidelines.

Create awareness across the Bank about Compliance Risk Management.

Compliance Function

Pursuant to the RBI guidelines a comprehensive Compliance Policy was put in place in our Bank.

The Compliance Policy covered group-wise and also multi-jurisdictional, making it applicable to all Subsidiaries, Sponsored entities, Overseas branches, Exchange Houses

etc.

Bank has also introduced suitable Reporting Framework vide Ho Circular 18/2008 dated 22.01.2008.

The Compliance shall ensure strict adherence to all statutory, regulatory provisions contained in various legislations such as: Banking Regulation Act, Reserve Bank of India

Act, Foreign Exchange Management Act, Prevention of Money Laundering Act, Right to

Information Act (RTI) etc.,

Compliance Risk Definition: RBI defined Compliance Risk as: "The risk of legal or regulatory sanctions, material financial loss or loss to reputation a bank may suffer as a

result of its failure to comply with laws, regulations, rules, related self-regulatory

organization standards and codes of conduct applicable to its banking activities".

Compliance risk can be broadly classified into Legal, Regulatory and Reputation Risks.

The Compliance Function shall include:

Specific areas such as prevention of money laundering and terrorist financing and may extend to tax laws that are relevant to the structuring of banking products or customer

advice.

The Compliance Function is likely to go beyond what is legally binding and embrace broader standards of integrity and ethical standards.

Adhering to Internal guidelines / Norms such as Various internal policies and guidelines issued by the Bank from time to time, Fair Practices Code, Time norms (customer

service),Compliance of redressal mechanism on customer complaints., Compliance of

redressal mechanism on shareholders' complaints. Etc.,

In order to assist the branches to ensure strict Compliance to various Regulatory/Statutory/Internal Laws, rules, guidelines etc a check list { illustrative & not

exhaustive} on various aspects of Deposits/Advances/Foreign Exchange / KYC & AML

activities / Tax Matters is evolved from Compliance Angle and the same is enclosed as

Annexure to this Circular 421/2009.

The check list provided can also be used by the branches for self inspection on monthly basis.


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Staff Strength as on 1st Mar 2014

CGM/General Managers 49 Special Assistant 955

Deputy General Manager 116 Clerk 17961

Assistant General Manager 350 Sub-Staff 8648

Divisional / Chief Manager 779 Part Time

Employee

246

Senior Manager 2330 Grand Total 48648

Manager 5047

Officer 12167


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GENERAL MANAGERS/CGMs

STAFF

NUMBER STAFF NAME PRESENT PLACEMENT

13862 K S SURESH KAMATH Department of Information Technology Wing, HEAD OFFICE

BANGALORE

14999 K S BALACHANDRA RAO Govt Business & Cash Mgmt Wing, HEAD OFFICE BANGALORE

17348 S RAMESH Regional Rural Banks & Lead Bank Wing, HEAD OFFICE BANGALORE

17728 MYTHILI

KRISHNAMURTHY, Marketing & BPR Wing, HEAD OFFICE BANGALORE

21791 J RAGHUNADHA RAO, Recovery Wing, HEAD OFFICE BANGALORE

22204 SAMPATH KUMAR R No Section, BANGALORE RURAL C.O.

22300 R COURTRALA RAJAN Credit Administration & Monitoring Wing, HEAD OFFICE BANGALORE

23079 P RANGA RAJ Inspection Wing, HEAD OFFICE BANGALORE

23671 BRIJ MOHAN TREHAN No Section, CANBANK COMPUTER SER LTD@BLORE

26364 DEVENDER ARORA No Section, CHANDIGARH C.O.

26900 M A K PRABHU No Section, CANARA BANK SECURITIES LTD

26911 G SASEENDRAN

UNNITHAN Credit Administration & Monitoring Wing, HEAD OFFICE BANGALORE

26934 K R BALACHANDRAN No Section, TRIVANDRUM C.O.

27062 SUNIL KUMAR DUBEY, No Section, BANGALORE STAFF TRAINING COLLEGE

27217 BASANT KUMAR BAJAJ Corporate Credit Wing 2, HEAD OFFICE BANGALORE

27360 P K TRIPATHY Strategic Planning & Development Wing, HEAD OFFICE BANGALORE

27709 N PRASAD Corporate Credit Wing 3, HEAD OFFICE BANGALORE

27981 K LAKSHMIPATHI KUMAR, No Section, MADURAI C.O.

28133 T SREEKANTHAN No Section, DELHI C.O.

29874 S S BHAT Priority Credit & Fin Inclusion Wing, HEAD OFFICE BANGALORE

29886 G SREERAM No Section, MUMBAI C.O.

29888 P J JOY No Section, STATE BANK OF INDIA

29897 S THIRUVADI No Section, CANBANK VEN CAP FUND LTD@BLORE

30177 U RAMESHKUMAR No Section, COIMBATORE C.O.

30181 K VELUSWAMY Recovery Wing, HEAD OFFICE BANGALORE

30208 MADHUSUDAN R M S M E Wing, HEAD OFFICE BANGALORE

30211 SHYAMALENDU SAHA Human Resources Wing, HEAD OFFICE BANGALORE

30213 ILANGO C No Section, CANFIN HOMES CNGM RD@ B'LORE

30216 N K JHA Recovery Wing, HEAD OFFICE BANGALORE

30220 S K VERMA Technology Risk & Fraud Prevention Wing, HEAD OFFICE BANGALORE

30479 S KRISHNAN Managing Director's Secretariat, HEAD OFFICE BANGALORE

30964 SELVARAJAN N Financial Mgmt & Subsidiaries Wing, HEAD OFFICE BANGALORE

32821 L K VAID No Section, MUMBAI NEW INDIA ASSURANCE CO. LTD

33089 V K SHUKLA No Section, KOLKATA C.O.

33949 SHOME NATH MUNSHI No Section, CENTRAL VIGILANCE COMMISSION

35737 BHARATHI P V Risk Management Wing, HEAD OFFICE BANGALORE

36201 K MANICKAM No Section, CANBANK FACTORS BANGALORE

37651 SUBRAMANIA IYER G No Section, HYDERABAD C.O.

37673 B MAHESH KUMAR SINGH No Section, HONG KONG

37689 RAVINDRA BHANDARY No Section, BANGALORE METRO C.O.

37695 D KALLU RAO Retail Assets Wing, HEAD OFFICE BANGALORE

38266 R M MEENAKSHI

SUNDARAM No Section, CHENNAI C.O.

39430 K N RAMAMOORTHY General Administration Wing, HEAD OFFICE BANGALORE

39638 KRISHNAKUMAR S No Section, TIRUCHIRAPALLI C.O.

41489 N K SAHOO No Section, LONDON BRANCH

44898 S A KADUR Corporate Credit Wing 1, HEAD OFFICE BANGALORE

46879 M G AJAYAN No Section, PUNE C.O.

49174 HEMANTH KUMAR No Section, AGRA C.O.

73618 MANORANJAN SHARMA Customer Service &Customer Grievance Redressal Wng, HEAD

OFFICE BANGALORE

PI0018 RAJ KUMAR ALREJA, Vigilance Wing, HEAD OFFICE BANGALORE


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Canara Banks Dec 2013 Results (Press release dated 31.01.2014)

Q2FY14 Q3FY14 Total Business `.672717 crore `.696624 crore Total deposits `.391613 crore `.408924 crore Advances (net) `.281104 crore `.287700 crore Total business Growth Rate 21.80% 28.50% Domestic business out of the total business 96% 94% Net Interest Margin (NIM) 2.22% 2.21% Capital Adequacy Ratio 10.62% 9.83% Tier I capital ratio 8.52%. 7.48%. Share of CASA deposit in domestic deposits 25.60% 24.27% Gross NPA ratio 2.64% 2.77% Net NPA ratio 2.30% 2.39% Net Profit `.626 Crore `.409 Crore Net Profit cumulative `.1418 crore `.1827 crore Operating profit `.1425 crore `.1591 crore Operating profit cumulative `.3323 crore `.4914 crore Return on average assets (RoAA) 0.58% 0.37% Earnings per Share (EPS) `.14.13 `.9.24 Book Value `.524.94 `.518.61 Government of India holding 67.72% 69% Net Interest Income `.2191 crore `.2227 crore Net Interest Income cumulative `.4182 crore `.6409 crore Total income `.10427 crore `.10935 crore Total income cumulative `.20395 crore `.31871 crore Non-interest income `.773 crore. `.851 crore. Non-interest cumulative `.2011 crore `.2863 crore Savings deposits `.80070 crore `.79671 crore Business per Employee `.14.28 crore `.14.34 crore Business per Branch `.159.56 crore `.152.87 crore Banks clientele base 51.60 million 53.90 million Deposit accounts 45.70 million 47.59 million Borrowal accounts 6.00 million 6.28 million BSBD accounts since inception 74.08 Lakh 81.43 Lakh Total Fin Inclusion achieved in Lead Districts

26 26

Gross NPA `.7475 crore(2.64%)

`.8074 crore(2.77%)

Net NPA `.6459 crore(2.30%)

`.6870 crore(2.39%)

Cash recovery `.1923 crore `.324 crore Cash recovery cumulative `.2811 crore `.3135 crore


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Credit growth 30.30% 31.80% Credit to Deposit Ratio 71.78% 70.36% Retail lending portfolio `.30274 crore `.32847 crore Direct housing loan `.18392 crore `.20042 crore Housing loan as a % of retail lending portfolio

60.75% 61.02%

Micro, Small and Medium Enterprises `.43464 crore `.47678 crore Advances to the priority segments `.88280 crore `.93018 crore Agricultural advances outstanding `.44042 crore `.45703 crore Education loan portfolio `.4671 crore `.4791 crore Students covered in EL 2.27 lakh 2.44 lakh Lead districts (spread over five States) 26 29 Total financial inclusion achieved All 26 districts All 26 districts No Frill Accounts yearly cumulative 22.00 lakhs 29.35 lakhs No Frill Accounts cumulative 74.08 lakh 81.43 lakh ATMs 4005 4543 Banks debit card base 116 lakhs 133.21 lakhs Domestic branches added cumulative 561(yoy) 829(yoy) Overseas branches 5 Landon,

Leicester, Hong Kong, Sanghai & Manama

Landon, Leicester, Hong Kong, Sanghai & Manama

Representative Office at Sharjah, UAE Sharjah, UAE Total branch network 4216 4552 Major Highlights

Operating Profit for 9 months at 4914 Crore, up by 17.2% y-o-y.

Net profit for 9 months at 1827 Crore

Total provision made for the quarter was at 1182 crore compared to 799 crore for Q2FY14 and 1106 crore for Q1FY14. The provision for NPAs during

the quarter was 543 crore and provisions made for depreciation on

investments was 157 crore.

Total income for Q3FY14 rose to 10935 crore, with a y-o-y growth of 16.4%.

Gross NPA Ratio at 2.79% compared to 2.77% as at Dec12, despite spike in stressed assets at the industry level.

Upgradation was of 2061 crore in 9 months of this year compared 779 crore same period last year.

Record Cash Recovery at 3135 crore compared to 2477 crore as at Dec12.

Recovery from technically written off accounts plus bad debts at 351 crore compared 185 crore last year.

Net Interest Income increased to 6409 crore, with a y-o-y growth of 10.7%.

Non-Interest Income at 2863 crore, up by 33.4% y-o-y.

Ratio of E-transactions increased to 44% compared to 22% as at Dec12.

Total Deposits at 4.09 lakh crore, up by 26.2% y-o-y.

Advances (net) at 2.88 lakh crore, up by 31.8% y-o-y.

Continued robust y-o-y credit growth. Priority Credit- 33%, Agriculture-29%, MSME- 46%, MSE- 50%, Retail Lending- 55%, Housing Loans- 71%, Vehicle

Loans- 58% and other personal loans-50%.


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876 New Branches and 1262 ATMs added y-o-y and 829 branches and 1017 ATMs added during the year.

The Bank has declared an interim dividend of 65%. Business Performance

Global Deposits of the Bank reached 408924 crore, with 26.2% y-o-y growth compared to 323963 crore as at December 2012.

Global Advances (Net) recorded 31.8% y-o-y growth to reach a level of 287700 crore compared to 218242 crore as at December 2012.

Global Business of the Bank reached 696624 crore, with 28.5% y-o-y growth compared to 542206 crore as at December 2012.

CD ratio of the Bank improved to 70.36% from 67.37% as at December 2012.

The Banks overseas business constituted 6% of the total business. Total business of the 5 overseas branches increased to 39788 crore from 26276 crore a year ago.

The Banks CASA ratio (domestic) stood at 24.27%.

The Banks savings deposits increased to 79671 crore, with a y-o-y growth of 16%, compared to 68689 crore as at December 2012.

The Banks clientele base increased to 5.39 crore from 4.55 crore as at December 2012. Over 83.5 lakh clientele added during the year.

Business per Employee stood at 14.34 crore. Business per Branch stood at 152.87 crore compared to 147.30 crore as at December 2012.

Profits and Profitability Q3 FY14

Operating profit at 1591 crore recorded a y-o-y growth of 5%.

Total provision made for the quarter was at 1182 crore compared to 799 crore for Q2FY14 and 1106 crore for Q1FY14. The provision for NPAs during the quarter was

543 crore and provisions made for depreciation on investments was 157 crore.

Net profit for Q3FY14 stood at 409 crore.

Earnings per Share (EPS) for the quarter stood at 9.24. Book Value rose to 518.61 compared to 486.55 as at December 2012.

Income and Expenses- Q3 FY14

Total income for Q3FY14 increased to 10935 crore, with a y-o-y growth of 16.4%.

Income from loans/advances increased to 7360 crore, with a y-o-y growth of 23.5%.

Non-Interest Income for the quarter stood at 851 crore.

Total expenses for the quarter was 9344 crore compared to 7874 crore for Q3FY13.

Operating expenses for the quarter stood at 1488 crore compared to 1317 crore for Q3FY13.

Net interest income for the quarter increased to 2227 crore, with 12% y-o-y growth. First Nine Months (9M) Performance

Operating profit at 4914 crore recorded a y-o-y growth of 17.2%. Net Profit for 9M FY14 aggregated to 1827 crore.

Net Interest Income was at 6409 crore, with a y-o-y growth of 10.7%.

Total income rose to 31871 crore, including 20774 crore income from loans/advances.

Non-interest income for the first nine months aggregated to 2863 crore, with a 33.4% y-o-y growth.

Total expenses increased to 26957 crore, with an operating expenses level of 4358 crore.

Capital Adequacy under New Basel III norms


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As per the new Basel III norms, Capital Adequacy Ratio stood at 9.83% (against requirement of 9%) and Tier I ratio at 7.48% (requirement 6.5%) as at December 2013.

Adequate headroom available under both Tier-I and Tier-II options to raise capital to

support business growth momentum.

Govt. of India has infused 500 crore capital in the Bank by way of preferential allotment of 1.83 crore equity shares on 31.12.2013. With this, the Government of

Indias shareholding in the Bank increased to 69% from the earlier level of 67.72%.

Asset Quality

The Banks gross NPA stood at 8074 crore, with a gross NPA ratio of 2.79% compared to 2.77% as at December 2012.

Net NPA stood at 6870 crore, with a net NPA ratio of 2.39% compared to 2.35% as at December 2012.

Cash Recovery during 9MFY14 aggregated to a record 3135 crore compared to 2477 crore as at December 2012.

The Banks outstanding restructured portfolio at 21728 crore constituted 7.46% for the gross advances.

Diversified Credit Portfolio

Outstanding advances to various Priority Segments rose to 93018 crore, with a growth of 33.5% y-o-y, achieving 40.46% to ANBC as against mandated target of 40%.

Advances under Agriculture portfolio increased to 45703 crore, with a growth of 29.2% y-o-y, achieving 19.88% to ANBC as against mandated target of 18%.

Advances under Direct Agriculture increased to 41787 crore, with a growth of 27.4% y-o-y, achieving 18.18% to ANBC against mandated target of 13.5%.

Advances to Micro, Small and Medium Enterprises (MSMEs) reached 47678 crore, with a y-o-y growth of 46.2%.

Credit to M&SE reached 34773 crore, with a growth of 49.5% y-o-y (against mandated norm of 20%).

The number of Micro Enterprises Accounts recorded a growth of 92.7% against mandated norm of 10%.

Advances to Weaker Sections reached 28484 crore, with a y-o-y growth of 23%, achieving 12.39% to ANBC against mandated target of 10% norm.

Lending to Specified Minority Communities reached 16318 crore, constituting 17.54% in priority sector lending against mandated target of 15%.

The Banks Retail Lending Portfolio increased to 32847 crore, with a y-o-y growth of 54.5%.

Outstanding Housing Loan Portfolio increased to 20042 crore, with a y-o-y growth of 71.3%. Vehicle and other personal loans recorded good growth of 57.8% and 50%

respectively.

The Banks Education Loan Portfolio increased to 4791 crore, covering over 2.44 lakh students compared to 4307 crore as at December 2012.

A Holistic Approach to Financial Inclusion

Under more than 2000 population category, the Bank has covered all the allotted 1624 villages in 24 states. Under less than 2000 population category, the Bank has covered

1544 villages out of the allotted 3794 villages.

Out of the total 466 branches opened in unbanked villages, 191 of them are opened in this financial year, garnering a total business of 200 crore.

Of the 542 USBs opened in more than 2000 population category, 25 have been upgraded to branches.


Magnet- April 2014

11

Basic Savings Bank (BSB) accounts increased to 81.43 lakh, with outstanding deposit balance of 1431 crore. In built OD facility provided to 2.49 lakh BSB a/c holders to

the extent of around 97 crore.

Exposure under Self-Help Groups (SHGs) is 1406 crore under 81322 SHG a/cs.

Exposure under General Credit Cards is 804 crore under 3.76 lakh accounts.

60 Financial Literacy Centres, 460 Farmers Clubs and 20 Micro Finance Branches operational as at December 2013.

A new Scheme Canara Gramodaya launched for holistic development of select 60 villages and 3 slums adopted by the Bank for this year. The Scheme aims at bringing

socio, cultural and economic change through credit and non-credit support.

In the 121 DBT Districts, the Banks branches received details of 122322 beneficiaries from District Administration and opened 122322 accounts (100%). Aadhaar seeding has

been done in 95162 accounts (99.98%), out of the 95181 beneficiaries details received.

Lead District Waynad reached 89% Aadhaar seeding under DBTL and is No. 1 District among 20 Districts in Phase 1.

Enhanced Delivery Channels

The Bank has opened 829 branches during the year, highest by any bank in the country. Over last year, the Bank added 876 domestic branches, taking the total tally

under the branch network to 4557, including 5 overseas branches.

The Bank added 1262 ATMs y-o-y, taking the total number to 4543 as at December 2013. The Banks debit card base rose to 133.21 lakh compared to 84.1 lakh as at December 2012. Apart from these, there are 60 e-lounges established across major

cities.

Ratio of E-transactions increased to 44% compared to 22% as at December 2012. New Products/Processes

Canara Club Cards and EMV Cards.

Facility of hot listing of Debit Card through Net Banking.

Cash Withdrawal in ATMs by two Joint Holders of account operated jointly.

Mobile Banking registration through Net Banking and Mobile Banking activation through ATM.

Increased the Fund transfer limit per day per Net Banking Corporate Customer from Rs.50 lakh to Rs.1 Crore.

Central Processing Centres (CPC) enabled for Net Banking Retail User creation and Mobile Banking registration.

Request for cheque book through ATM, Net Banking & Mobile Banking.

Fund Transfer through IMPS using MPIN and beneficiary mobile number (or) Using IFSC Code and beneficiary Account Number under Net Banking.

CANSECURE made optional to Retail Banking Customers.

Facility of registration and verification of Aadhaar number has been provided to customers through 5 channels, viz., SMS, Mobile Banking, Internet Banking, Call Centre

and Website.

Customer Service Centres (CSC) for financial inclusion services through Kiosks implemented in Akshaya Centres in Kerala.

Call Centre services extended to 24x7.

Cheque Truncation System implemented in 12 Centres of Western Grid.

Next generation RTGS implemented.

Biometric authentication for login to CBS system by staff implemented in more than 1000 branches.


Magnet- April 2014

12

Awards and Accolades

In recognition of the varied initiatives, the Bank was conferred with the following awards

during the quarter.

Golden Peacock Award for excellence in Corporate Social Responsibility for the year 2013.

Greentech Award for excellence in Corporate Social Responsibility for the year 2013.

Skoch Renaissance Award 2013, with a Medal and Citation for being India's Best-2013.

Jury Award for New Initiatives under MSME instituted by Chamber of Indian MSME under Banking Excellence Awards 2013.

Best Bank Award for implementation of Rural Self Employment Training Institutes for the second consecutive year by the Ministry of Rural Development, Govt. of India.

Award under Category l & Category II for its two of its exclusive RSETIs at Hassan

(Karnataka) and Tiruppur (TN) as best performing RSETIs. 5 of the 27 RUDSETIs co-

sponsored by the Bank awarded as best performing RUDSETIs.

Top Performer in New Demat Accounts Opened in banking sector by National Securities Depository Ltd., (NSDL) for the year 2013.

Future Goals

Aims to reach an aggregate business figure of more than 7 lakh crore, with deposit growth of 17%+ and advances growth of 21%+.

To take the number of branches to 5500 plus and number of ATMs to 10000 by March 2015.

Open 4 branches at Johannesburg (South Africa, License already received), Dar-es-Salaam (Tanzania), Frankfurt (Germany), DIFC (Dubai) in coming six months and

remaining 10 branches at New York (USA), Sao Paulo (Brazil), , Tokyo (Japan), Abuja

(Nigeria), Jeddah (Saudi Arabia), Qatar Financial Centre (Qatar), Sydney (Australia),

Ontario (Canada), Wellington (New Zealand) and Singapore by March 2015.

Thrust on Retail Business- CASA, recovery, fee income and retail credit.

Technology and business process reengineering.

Thrust on improving operational financial ratios, such as, NIM, RoA, RoE and Cost-to-Income.

Project Shikhar aimed at rejuvenating the Bank by focusing on several themes like energizing branches and customer service, increasing sales from branches, growing a robust

asset base and revamping the operating model is in progress. Global Management Consulting

firm viz., M/s Boston Consulting Group (India) Private Limited (BCG) is assisting the Bank

in this transformation journey.


Magnet- April 2014

13

CCAANNAARRAA BBAANNKKSS MMAARRCCHH 22001133 FFIIGGUURREESS (In Cr)

Mar2012 Mar2013

Net Profit 3283 2872

Operating Profit 5943 5890

Net Interest Income 7690 7879

Total Business 559544 598033

Total Deposits 327045 355856

Net Advances 232490 242177

Branch Network 3600 3728

Clientele (Million) 42.00 47

Gross NPA ratio 1.73% 2.57%

Net NPA ratio 1.46% 2.18%

Capital Adequacy Ratio 13.76% 12.40%

Subsidiaries

1. Canara Robeco Asset management Company Ltd

2. Canbank Venture Capital Fund Ltd

3. Canfin Homes Ltd

4. Canbank Factors Ltd

5. Canbank Computer Services Ltd

6.GILT Securities Trading Corpn Ltd

7. Commercial Bank of India LLC

8. Canara HSBC Oriental Bank Of Commerce Life Insurance Company Ltd

9.Canbank Financial Services Ltd (CANFINA)

10. Regional Rural Banks sponsored by the Bank


Magnet- April 2014

14

WWHHOO IISS WWHHOO??

CCAABBIINNEETT MMIINNIISSTTEERRSS

SSEERRIIAALL

NNOO PPOORRTTFFOOLLIIOO TTIITTLLEE

11

PPRRIIMMEE MMIINNIISSTTEERR

DDEEPPAARRTTMMEENNTT OOFF AATTOOMMIICC EENNEERRGGYY

DDEEPPAARRTTMMEENNTT OOFF SSPPAACCEE

MMIINNIISSTTRRYY OOFF PPEERRSSOONNNNEELL,, PPUUBBLLIICC GGRRIIEEVVAANNCCEESS AANNDD PPEENNSSIIOONNSS

MMIINNIISSTTRRYY OOFF PPLLAANNNNIINNGG

DDRR.. MMAANNMMOOHHAANN SSIINNGGHH

22 MMIINNIISSTTRRYY OOFF FFIINNAANNCCEE SSHHRRII PPAALLAANNIIAAPPPPAANN CCHHIIDDAAMMBBAARRAAMM

33 MMIINNIISSTTRRYY OOFF AAGGRRIICCUULLTTUURREE

MMIINNIISSTTRRYY OOFF FFOOOODD PPRROOCCEESSSSIINNGG IINNDDUUSSTTRRIIEESS

SSHHRRII SSHHAARRAADD CCHHAANNDDRRAA GGOOVVIINNDDRRAAOO

PPAAWWAARR

44 MMIINNIISSTTRRYY OOFF DDEEFFEENNCCEE SSHHRRII AA..KK.. AANNTTOONNYY

55 MMIINNIISSTTRRYY OOFF RRAAIILLWWAAYYSS SSHHRRII MMAALLLLIIKKAARRJJUUNN KKHHAARRGGEE

66 MMIINNIISSTTRRYY OOFF HHOOMMEE AAFFFFAAIIRRSS SSHHRRII SSUUSSHHIILL KKUUMMAARR SSAAMMBBHHAAJJIIRRAAOO

SSHHIINNDDEE

77 MMIINNIISSTTRRYY OOFF EEXXTTEERRNNAALL AAFFFFAAIIRRSS SSHHRRII SSAALLMMAANN KKHHUURRSSHHIIDD

88 MMIINNIISSTTRRYY OOFF EEAARRTTHH SSCCIIEENNCCEESS

MMIINNIISSTTRRYY OOFF SSCCIIEENNCCEE AANNDD TTEECCHHNNOOLLOOGGYY SSHHRRII JJAAIIPPAALL SSUUDDIINNII RREEDDDDYY

99 MMIINNIISSTTRRYY OOFF HHEEAALLTTHH AANNDD FFAAMMIILLYY WWEELLFFAARREE SSHHRRII GGHHUULLAAMM NNAABBII AAZZAADD

1100 MMIINNIISSTTRRYY OOFF NNEEWW AANNDD RREENNEEWWAABBLLEE EENNEERRGGYY DDRR.. FFAARROOOOQQ AABBDDUULLLLAAHH

1111 MMIINNIISSTTRRYY OOFF PPEETTRROOLLEEUUMM AANNDD NNAATTUURRAALL GGAASS DDRR..((SSHHRRII)) MM.. VVEEEERRAAPPPPAA MMOOIILLYY

1122 MMIINNIISSTTRRYY OOFF OOVVEERRSSEEAASS IINNDDIIAANN AAFFFFAAIIRRSS SSHHRRII VVAAYYAALLAARR RRAAVVII

1133 MMIINNIISSTTRRYY OOFF CCIIVVIILL AAVVIIAATTIIOONN SSHHRRII AAJJIITT SSIINNGGHH

1144 MMIINNIISSTTRRYY OOFF HHUUMMAANN RREESSOOUURRCCEE DDEEVVEELLOOPPMMEENNTT DDRR.. MM.. MMAANNGGAAPPAATTII PPAALLLLAAMM RRAAJJUU

1155 MMIINNIISSTTRRYY OOFF RROOAADD TTRRAANNSSPPOORRTT AANNDD HHIIGGHHWWAAYYSS SSHHRRII OOSSCCAARR FFEERRNNAANNDDEESS

1166 MMIINNIISSTTRRYY OOFF TTEEXXTTIILLEESS DDRR.. KKAAVVUURRII SSAAMMBBAA SSIIVVAA RRAAOO

1177 MMIINNIISSTTRRYY OOFF LLAABBOOUURR AANNDD EEMMPPLLOOYYMMEENNTT SSHHRRII OOSSCCAARR FFEERRNNAANNDDEESS

1188

MMIINNIISSTTRRYY OOFF CCOOMMMMUUNNIICCAATTIIOONNSS AANNDD IINNFFOORRMMAATTIIOONN

TTEECCHHNNOOLLOOGGYY

MMIINNIISSTTRRYY OOFF LLAAWW AANNDD JJUUSSTTIICCEE

SSHHRRII KKAAPPIILL SSIIBBAALL

1199 MMIINNIISSTTRRYY OOFF HHOOUUSSIINNGG AANNDD UURRBBAANN PPOOVVEERRTTYY AALLLLEEVVIIAATTIIOONN DDRR..((KKUUMM..)) GGIIRRIIJJAA VVYYAASS

2200 MMIINNIISSTTRRYY OOFF CCOOMMMMEERRCCEE AANNDD IINNDDUUSSTTRRYY SSHHRRII AANNAANNDD SSHHAARRMMAA

2211 MMIINNIISSTTRRYY OOFF CCUULLTTUURREE SSMMTT.. CCHHAANNDDRREESSHH KKUUMMAARRII KKAATTOOCCHH

2222 MMIINNIISSTTRRYY OOFF SSHHIIPPPPIINNGG SSHHRRII GG..KK.. VVAASSAANN

2233 MMIINNIISSTTRRYY OOFF PPAARRLLIIAAMMEENNTTAARRYY AAFFFFAAIIRRSS

MMIINNIISSTTRRYY OOFF UURRBBAANN DDEEVVEELLOOPPMMEENNTT SSHHRRII KKAAMMAALL NNAATTHH

2244 MMIINNIISSTTRRYY OOFF WWAATTEERR RREESSOOUURRCCEESS SSHHRRII HHAARRIISSHH RRAAWWAATT


Magnet- April 2014

15

SSEERRIIAALL


2255 MMIINNIISSTTRRYY OOFF SSOOCCIIAALL JJUUSSTTIICCEE AANNDD EEMMPPOOWWEERRMMEENNTT KKUUMMAARRII SSEELLJJAA

2266 MMIINNIISSTTRRYY OOFF HHEEAAVVYY IINNDDUUSSTTRRIIEESS AANNDD PPUUBBLLIICC EENNTTEERRPPRRIISSEESS SSHHRRII PPRRAAFFUULL MMAANNOOHHAARRBBHHAAII PPAATTEELL

2277 MMIINNIISSTTRRYY OOFF CCOOAALL SSHHRRII SSRRIIPPRRAAKKAASSHH JJAAIISSWWAALL

2288 MMIINNIISSTTRRYY OOFF MMIINNOORRIITTYY AAFFFFAAIIRRSS SSHHRRII KK.. RRAAHHMMAANN KKHHAANN

2299 MMIINNIISSTTRRYY OOFF MMIINNEESS SSHHRRII DDIINNSSHHAA JJ.. PPAATTEELL

3300 MMIINNIISSTTRRYY OOFF PPAANNCCHHAAYYAATTII RRAAJJ

MMIINNIISSTTRRYY OOFF TTRRIIBBAALL AAFFFFAAIIRRSS SSHHRRII VV.. KKIISSHHOORREE CCHHAANNDDRRAA DDEEOO

3311 MMIINNIISSTTRRYY OOFF SSTTEEEELL SSHHRRII BBEENNII PPRRAASSAADD VVEERRMMAA

3322 MMIINNIISSTTRRYY OOFF RRUURRAALL DDEEVVEELLOOPPMMEENNTT SSHHRRII JJAAIIRRAAMM RRAAMMEESSHH

MMIINNIISSTTEERRSS OOFF SSTTAATTEE WWIITTHH IINNDDEEPPEENNDDEENNTT CCHHAARRGGEE

SSEERRIIAALL


11 MMIINNIISSTTRRYY OOFF TTOOUURRIISSMM DDRR.. KK.. CCHHIIRRAANNJJEEEEVVII

22 MMIINNIISSTTRRYY OOFF WWOOMMEENN AANNDD CCHHIILLDD DDEEVVEELLOOPPMMEENNTT SSMMTT.. KKRRIISSHHNNAA TTIIRRAATTHH

33 MMIINNIISSTTRRYY OOFF YYOOUUTTHH AAFFFFAAIIRRSS AANNDD SSPPOORRTTSS SSHHRRII JJIITTEENNDDRRAA SSIINNGGHH

44 MMIINNIISSTTRRYY OOFF CCOONNSSUUMMEERR AAFFFFAAIIRRSS,, FFOOOODD AANNDD PPUUBBLLIICC

DDIISSTTRRIIBBUUTTIIOONN PPRROOFF.. KKUURRUUPPPPAASSSSEERRYY VVAARRKKEEYY TTHHOOMMAASS

55 MMIINNIISSTTRRYY OOFF CCHHEEMMIICCAALLSS AANNDD FFEERRTTIILLIIZZEERRSS

MMIINNIISSTTRRYY OOFF SSTTAATTIISSTTIICCSS AANNDD PPRROOGGRRAAMMMMEE IIMMPPLLEEMMEENNTTAATTIIOONN SSHHRRII SSRRIIKKAANNTT KKUUMMAARR JJEENNAA

66 MMIINNIISSTTRRYY OOFF IINNFFOORRMMAATTIIOONN AANNDD BBRROOAADDCCAASSTTIINNGG SSHHRRII MMAANNIISSHH TTEEWWAARRII

77 MMIINNIISSTTRRYY OOFF DDEEVVEELLOOPPMMEENNTT OOFF NNOORRTTHH EEAASSTTEERRNN RREEGGIIOONN SSHHRRII PPAABBAANN SSIINNGGHH GGHHAATTOOWWAARR

88 MMIINNIISSTTRRYY OOFF DDRRIINNKKIINNGG WWAATTEERR AANNDD SSAANNIITTAATTIIOONN SSHHRRII BBHHAARRAATTSSIINNHH MMAADDHHAAVVSSIINNHH

SSOOLLAANNKKII

99 MMIINNIISSTTRRYY OOFF PPOOWWEERR SSHHRRII JJYYOOTTIIRRAADDIITTYYAA MMAADDHHAAVVRRAAOO

SSCCIINNDDIIAA

1100 MMIINNIISSTTRRYY OOFF EENNVVIIRROONNMMEENNTT AANNDD FFOORREESSTTSS DDRR..((SSHHRRII)) MM.. VVEEEERRAAPPPPAA MMOOIILLYY

1111 MMIINNIISSTTRRYY OOFF MMIICCRROO,, SSMMAALLLL AANNDD MMEEDDIIUUMM EENNTTEERRPPRRIISSEESS SSHHRRII KK..HH.. MMUUNNIIYYAAPPPPAA

1122 MMIINNIISSTTRRYY OOFF CCOORRPPOORRAATTEE AAFFFFAAIIRRSS SSHHRRII SSAACCHHIINN PPIILLOOTT

MMIINNIISSTTEERRSS OOFF SSTTAATTEE

SSEERRIIAALL


11 MMIINNIISSTTRRYY OOFF SSOOCCIIAALL JJUUSSTTIICCEE AANNDD EEMMPPOOWWEERRMMEENNTT SSHHRRII MMAANNIIKKRRAAOO HHOODDLLYYAA GGAAVVIITT

22 MMIINNIISSTTRRYY OOFF HHEEAALLTTHH AANNDD FFAAMMIILLYY WWEELLFFAARREE SSMMTT.. SSAANNTTOOSSHH CCHHOOWWDDHHAARRYY

33 MMIINNIISSTTRRYY OOFF CCOOMMMMEERRCCEE AANNDD IINNDDUUSSTTRRYY DDRR.. EE..MM.. SSUUDDAARRSSAANNAA NNAATTCCHHIIAAPPPPAANN

44 MMIINNIISSTTRRYY OOFF FFIINNAANNCCEE SSHHRRII JJEESSUUDDAASSUU SSEEEELLAAMM

55 MMIINNIISSTTRRYY OOFF EEXXTTEERRNNAALL AAFFFFAAIIRRSS SSHHRRII EE.. AAHHAAMMEEDD

66 MMIINNIISSTTRRYY OOFF DDEEFFEENNCCEE SSHHRRII JJIITTEENNDDRRAA SSIINNGGHH

77 MMIINNIISSTTRRYY OOFF LLAABBOOUURR AANNDD EEMMPPLLOOYYMMEENNTT SSHHRRII SSUURREESSHH KKOODDIIKKUUNNNNIILL


Magnet- April 2014

16

SSEERRIIAALL


88 MMIINNIISSTTRRYY OOFF RRUURRAALL DDEEVVEELLOOPPMMEENNTT SSHHRRII LLAALLCCHHAANNDD KKAATTAARRIIAA

99 MMIINNIISSTTRRYY OOFF PPAARRLLIIAAMMEENNTTAARRYY AAFFFFAAIIRRSS SSHHRRII PPAABBAANN SSIINNGGHH GGHHAATTOOWWAARR

1100 MMIINNIISSTTRRYY OOFF UURRBBAANN DDEEVVEELLOOPPMMEENNTT SSMMTT.. DDEEEEPPAA DDAASSMMUUNNSSII

1111 MMIINNIISSTTRRYY OOFF CCIIVVIILL AAVVIIAATTIIOONN SSHHRRII KK.. CC.. VVEENNUUGGOOPPAALL

1122 MMIINNIISSTTRRYY OOFF HHUUMMAANN RREESSOOUURRCCEE DDEEVVEELLOOPPMMEENNTT SSHHRRII JJIITTIINN PPRRAASSAADDAA

1133 MMIINNIISSTTRRYY OOFF HHUUMMAANN RREESSOOUURRCCEE DDEEVVEELLOOPPMMEENNTT DDRR.. SSHHAASSHHII TTHHAARROOOORR

1144 MMIINNIISSTTRRYY OOFF HHOOMMEE AAFFFFAAIIRRSS SSHHRRII RRAAMMAACCHHAANNDDRRAANN MMUULLLLAAPPPPAALLLLYY

1155 PPRRIIMMEE MMIINNIISSTTEERR OOFFFFIICCEE

MMIINNIISSTTRRYY OOFF PPEERRSSOONNNNEELL,, PPUUBBLLIICC GGRRIIEEVVAANNCCEESS AANNDD PPEENNSSIIOONNSS SSHHRRII VV.. NNAARRAAYYAANNAASSAAMMYY

1166 MMIINNIISSTTRRYY OOFF CCOOMMMMEERRCCEE AANNDD IINNDDUUSSTTRRYY SSMMTT.. DDAAGGGGUUBBAATTII PPUURRAANNDDEESSWWAARRII

1177 MMIINNIISSTTRRYY OOFF RRAAIILLWWAAYYSS SSHHRRII AADDHHIIRR RRAANNJJAANN CCHHOOWWDDHHUURRYY

1188 MMIINNIISSTTRRYY OOFF RRAAIILLWWAAYYSS SSHHRRII KKOOTTLLAA JJAAYYAA SSUURRYYAA PPRRAAKKAASSHH

RREEDDDDYY

1199 MMIINNIISSTTRRYY OOFF PPEETTRROOLLEEUUMM AANNDD NNAATTUURRAALL GGAASS

MMIINNIISSTTRRYY OOFF TTEEXXTTIILLEESS SSMMTT.. LLAAKKSSHHMMII PPAANNAABBAAKKAA

2200 MMIINNIISSTTRRYY OOFF FFIINNAANNCCEE SSHHRRII NNAAMMOO NNAARRAAIINN MMEEEENNAA

2211 MMIINNIISSTTRRYY OOFF RROOAADD TTRRAANNSSPPOORRTT AANNDD HHIIGGHHWWAAYYSS SSHHRRII SSAATTHHYYAANNAARRAAYYAANNAA SSAARRVVEEYY

2222 MMIINNIISSTTRRYY OOFF EEXXTTEERRNNAALL AAFFFFAAIIRRSS SSMMTT.. PPRREENNEEEETT KKAAUURR


MMIINNIISSTTRRYY OOFF FFOOOODD PPRROOCCEESSSSIINNGG IINNDDUUSSTTRRIIEESS DDRR.. CCHHAARRAANN DDAASS MMAAHHAANNTT


MMIINNIISSTTRRYY OOFF FFOOOODD PPRROOCCEESSSSIINNGG IINNDDUUSSTTRRIIEESS SSHHRRII TTAARRIIQQ AANNWWAARR

2255 MMIINNIISSTTRRYY OOFF TTRRIIBBAALL AAFFFFAAIIRRSS SSMMTT.. RRAANNEEEE NNAARRAAHH

2266 MMIINNIISSTTRRYY OOFF SSOOCCIIAALL JJUUSSTTIICCEE AANNDD EEMMPPOOWWEERRMMEENNTT SSHHRRII PPOORRIIKKAA BBAALLRRAAMM NNAAIIKK

2277 MMIINNIISSTTRRYY OOFF HHEEAALLTTHH AANNDD FFAAMMIILLYY WWEELLFFAARREE SSHHRRII AABBUU HHAASSEEMM KKHHAANN CCHHOOUUDDHHUURRYY

2288 MMIINNIISSTTRRYY OOFF PPAARRLLIIAAMMEENNTTAARRYY AAFFFFAAIIRRSS

MMIINNIISSTTRRYY OOFF PPLLAANNNNIINNGG SSHHRRII RRAAJJEEEEVV SSHHUUKKLLAA

2299 MMIINNIISSTTRRYY OOFF RROOAADD TTRRAANNSSPPOORRTT AANNDD HHIIGGHHWWAAYYSS DDRR.. TTUUSSHHAARR AAMMAARRSSIINNHH CCHHAAUUDDHHAARRYY

3300

MMIINNIISSTTRRYY OOFF CCOOMMMMUUNNIICCAATTIIOONNSS AANNDD IINNFFOORRMMAATTIIOONN

TTEECCHHNNOOLLOOGGYY

MMIINNIISSTTRRYY OOFF SSHHIIPPPPIINNGG

SSHHRRII MMIILLIINNDD MMUURRLLII DDEEOORRAA

3311 MMIINNIISSTTRRYY OOFF CCOOMMMMUUNNIICCAATTIIOONNSS AANNDD IINNFFOORRMMAATTIIOONN

TTEECCHHNNOOLLOOGGYY DDRR.. ((SSMMTT..)) KKRRUUPPAARRAANNII KKIILLLLII

3322 MMIINNIISSTTRRYY OOFF CCOOAALL SSHHRRII PPRRAATTIIKK PPRRAAKKAASSHHBBAAPPUU PPAATTIILL

3333 MMIINNIISSTTRRYY OOFF MMIINNOORRIITTYY AAFFFFAAIIRRSS SSHHRRII NNIINNOONNGG EERRIINNGG

3344 MMIINNIISSTTRRYY OOFF RRUURRAALL DDEEVVEELLOOPPMMEENNTT SSHHRRII PPRRAADDEEEEPP KKUUMMAARR JJAAIINN AADDIITTYYAA

3355 MMIINNIISSTTRRYY OOFF HHOOMMEE AAFFFFAAIIRRSS SSHHRRII RRAATTAANNJJIITT PPRRAATTAAPP NNAARRAAIINN SSIINNGGHH


Magnet- April 2014

17

Governor, RBI Dr D. Subbarao

RBIs four deputy governors Dr.K C

Chakrabarty(Resigned)

Sri Urjit Patel

Sri Anand Sinha(Retired)

Sri H R Khan Finance Secretary Dept of Economic Affairs. Sri Arvind Maya Ram

Finance Secretary Dept of Financial Services (Banking & Insurance) Sri Rajiv Takru

Finance Secretary Dept of Expenditure Sri R S Gujral

Chief Economic Advisor, Department of Economic Affairs, Sri Raghuram Rajan

Chairman, SEBI Sri U K Sinha

Chairman, Pension Fund Regulatory and Development Authority. Sri Anup Wadahwan

Chairperson of BCSBI Sri A C Mahajan

Chairman, Insurance Regulatory and Development Authority (IRDA) Sri T S Vijayan

Prime Minister's Economic Advisory Council - PMEAC Chairman Dr. C Rangarajan IBA Chairman Sri K R Kamath, PNB

Planning Commission - Deputy Chairman of the panel Mr Montek Singh Ahluwalia,

President of the Indian Institute of Banking and Finance Dr R Bhaskaran

Chairman of Unique Identity Authority of India Mr.Nandan Nilekani

BIFR Chairman Sri B S Meena

14TH finance commission Chairman Shri.Y V Reddy

Cabinet Secretary Mr. Ajit Kumar Seth

Exim Bank CMD Mr. Yaduvendra Mathur

Principal Secretary to PM Mr.Pulok Chatterjee

Know Your Branch Date of opening of branch Important Depositors / Borrowal Clients: Targets for Deposits, Advances, NPA, Productivity Staff Strength Profit before HO Int. , After HO Int., Cost , Yield on advances, Cost of deposits Major Business of branch Inspection Gradation Section/Work being attended by you at present. Low Cost Deposits - % Burden Ratio


Magnet- April 2014

18

REVISION IN BASE RATE OF THE BANK W.E.F. 01.01.2014

1. BASE RATE WILL BE 10.20% p.a.

2. ROI ON EXPOSURES ABOVE 2.00 CRORE IS TO BE BASED ON CREDIT RISK RATING (INTERNAL / EXTERNAL). ROI ON EXPOSURES OTHER THAN RETAIL

LOANS ABOVE 2.00 LAKHS UPTO 2.00 CRORES IS TO BE BASED ON THE SCORING NORMS.

3. CHANGES IN ROI SHALL BE COMMUNICATED TO THE BORROWERS AS PER

EXISTING GUIDELINES

4. INTRODUCTION OF RATE OF INTEREST ON STAFF ADVANCES LINKED TO BASE RATE OF THE BANK

REVISION IN BPLR OF THE BANK W.E.F. 01.01.2014 BPLR SHALL BE 14.45% P.A. INCREASE FROM 14.20% TO 14.45 % P.A. 1. THE RATE OF INTEREST FOR LOANS / ADVANCES NOT EXCEEDING Rs.2.00 LACS IN RESPECT OF SHORT TERM LOANS, TERM LOANS AND WORKING CAPITAL LIMITS (BARRING CERTAIN EXCEPTIONS) SHALL BE AT BPLR (14.45% P.A.) 2. MAXIMUM SPREAD OF 3.50% OVER BENCHMARK PLR FOR PRICING OUR LOAN PRODUCTS CONTINUES TO APPLY 3. CHANGES IN RATE OF INTEREST SHALL BE COMMUNICATED TO THE BORROWERS AS PER EXISTING GUIDELINES

FFOOCCAALL IINNDDIICCAATTOORRSS

RBI Reserve Ratios: CRR as % of net demand and time liabilities (NDTL)

4.00%

RBI Reserve Ratios: SLR as % of net demand and time liabilities (NDTL)

23.00%

RBI's Policy Rates Bank Rate 9.00%

RBI's Policy Rates Repo Rate 8.00%

RBI's Policy Rates Reverse Repo Rate 7.00%

Service Tax wef 01.04.2012(i.e., Base rate of 12% plus 2% Education

Cess plus 1% Secondary & Higher Education Cess)

12.36%

\

***


Magnet- April 2014

19

Profile of Our C&MD:

Sri Rajiv Kishore Dubey, has taken over as Chairman & Managing Director of Canara Bank on 11th January 2013.

A professional banker par excellence, Sri Dubey carries with him vast knowledge and multi-dimensional banking experience, spanning over three decades.

His key areas of expertise include planning and budgeting, resource mobilization, credit, risk management, HR, IT and marketing.

A post graduate in English, Sri Dubeys academic credentials also include LLB, MBA in HR and a Certified Associate of the Indian Institute of Bankers.

Born on 10.09.1954, he joined Punjab National Bank in the year 1977 as a Management Trainee and moved up to the ranks of a General Manager in 2008 and was appointed as

an Executive Director of Central Bank of India in 2010.

Amongst the many awards, he has received the most coveted Best Bankers Award for his contributions in SME Sector by the SME Chamber of India.

Sri Dubey is certain to bring to bear his rich fund of experience to his new assignment as CMD of our bank.

***

Profile of our ED Shri V S Krishnakumar

Shri V S Krishna Kumar has assumed charge as the Executive Director of our bank with effect from 04.04.2013. He carries with him vast knowledge and multi-

dimensional banking experience spanning over three decades. He worked in different

branches and diverse departments of Allahabad Bank with distinction. His key areas

of expertise include Credit, Inspection, Vigilance and Human Resources

Management. He has done graduation in law and science. Born on 01.05.1955, He

joined Allahabad Bank in 1981 as a Probationary Officer in JMG Scale I and moved

up to the ranks of a General Manager in 2009.

Profile of our ED - Shri Ashok Kumar Gupta

Sri Ashok Kumar Gupta, General Manager of Punjab National Bank has taken over charge as Executive Director of our bank on 28.07.2011.

He is a graduate in Commerce (Honours) and a diploma holder in Financial Management.

He started his career as Management Trainee in Punjab National Bank in 1976. During his tenure of over three decades, he polished himself in various aspect of

banking by virtue of his performance in Inspection and audit of the branches, working

in Industrial Finance branch and Large Corporate branch.

His tenure in Central Staff College further widened his horizon of knowledge. Further he had varied exposure in securities related business, investment banking, project

appraisal, loan syndication, corporate advisory activities and treasury operations.

He started his journey in the Top Executive Grade by heading BOECE House, New Delhi having highest business figures among all branches and guided it to new

heights.


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PNB GILTS, a subsidiary of Punjab National bank, during his tenure as Managing Director, earned rich dividends on account of his acumen and fast decision making on

investing in government securities and other market instruments.

PNB GILTS transformed itself and excelled in all the parameters during his tenure. When he was elevated to the rank of General Manager, bank found it prudent to

assign him the prestigious Credit administration Division at Corporate Office.

He gained knowledge by attending many training programmes covering various areas of banking in India at IIM Ahmedabad & MDI, Gurgaon and abroad at Hong Kong,

London and New York.

He was conferred with a trophy by the Chief Minister, Haryana for his dedication to the cause of farmers in Haryana.

He also received best techno savvy and customer friendly award in entire banking industry by IDRBT Hyderabad.

***

Profile of our ED Sri PRADYUMAN SINGH RAWAT

Shri Pradyuman Singh Rawat joined Bank of India as a Probationary Officer in the year 1979.

During his career spanning over three decades, he has headed various branches, Zones, National Bank

Group, overseeing several zones across the country and abroad.

He carries with him vast knowledge and multi-dimensional banking experience, spanning over thirty

four years with expertise in Operations, Credit, Inspection, Stock Exchange and Overseas Operations.

As GM of Bank of India, he has been giving new direction to credit monitoring and other corporate

goals.

As ED of Canara Bank, he is overseeing North, East, PCB Branches, HR, Vigilance, Department of

IT, Inspection, Transaction Banking, Technology Risk & Fraud Prevention, General Administration,

Corporate Credit and Restructured Assets Division.

Capital Gains Account

Income Tax under the head long term Capital Gains (LTCG) is payable whenever a capital asset (like house, etc) is sold or transferred by an assessee.

However, exemption is available for a specified period till the sale proceeds / gains are reinvested in Capital Assets & if the funds are deposited in Capital Gains Accounts.

Capital Gains Accounts Scheme applies to all assesses who are eligible for exemption u/s 54, 54B, 54D, 54F or 54G of the IT Act.

The Capital gains accounts are only transitory in nature pending investment in the specified assets.

Mere depositing the money in the capital gains accounts will not entitle the depositors to tax exemption.

The accounts can be opened by all branches excluding rural branches.

Who can open the accounts?

Accounts can be opened by an individual or on behalf of a minor or a HUF or a firm or a company or an Association of Persons or a Body of Individuals.


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Types of accounts:

There are two types of accounts under this scheme. They are: CGA/c - A - SB account. CG A/c B (FD// KD).

Common Guidelines For CG: A & B Type Of Accounts:

Introduction is not required. NRE / FCNR cannot be opened. Can be transferred to other branches except to rural branches. Account is exempted from wealth tax. Application for opening should be in NF 730 (FORM A) in duplicate for both CG A/c

A & B type.

Nomination can be made in Form E (NF 733) in favor of one or more (Not exceeding 3 persons). The first named nominee will have the right to receive payment.

Nomination CANNOT be made on behalf of a Minor or a HUF or a Firm or a Company or AOP / Body of Individuals.

Nomination can be cancelled / varied. The deposits under this account cannot be placed or offered as security for any loan or

guarantee. Cannot be charged / alienated in any manner whatsoever.

For closure of capital gains account: Application should be made with the approval of Assessing Officer in form G (NF 734).

Withdrawals should be used only for the purpose to which it is made. It should be utilized within SIXTY DAYS from the date of withdrawal.

If the amount is not utilized within 60 days it should be re-deposited immediately.

CAPITAL GAINS ACCOUNT SCHEME A: (SB):

Separate specimen card is not required. Pass books can be issued. Cheque books should NOT be issued. For every subsequent deposit after initial deposit, along with remittance, application

should be obtained.

Withdrawals under this account can be made from time to time, subject to other provisions of the scheme.

For initial withdrawal depositor can apply at any time but in Form 731 (Form-C). Subsequent withdrawals should be applied in Form D (NF 732) in duplicate. He should

inform the manner and extent of usage of money withdrawn earlier.

If withdrawals is more than Rs.25000/- branch should only give DD favoring the person to whom payment is to be made. No DD commission is to be charged.

Preferential rate is not applicable to any category of depositors under CGA/c A (SB).

CAPITAL GAINS ACCOUNTS SCHEME B: Term Deposits:

KDR CGA (Cumulative) // FDR CGA (Non cumulative) can be opened at the option of depositor.


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FD interest payable only quarterly OR at longer intervals. Interest to be credited to SB- CG account only.

FD / KD to be closed on the completion of the term. Pre-closure 1% penal cut. No penal cut for premature closure for deposits of deceased persons. Refer HO circular 279/2008 dated 6.10.2008 for rate of interest payable after 10.10.2008. For Senior Citizens, additional interest of 0.50% over and above the base rate can be

offered for deposits of less than Rs.15 lakhs.

TDS applicable like any other time deposits.

***

Advantages of CBS

Customer: Multiple touch points; Online Remittances; Investment and Trading

Opportunities; Unified View of Accounts; Anytime Anywhere Any Device Banking;

Bank: Customer-centric; Real-time MIS; Reduction in Transaction Cost; Instantaneous

Product Launch; Cross-selling of products; New avenues for profitability

Branch: Centralised back-office; Automatic Reconciliation; Efficient delivery channels;

System generated statements and returns; Empowering people; Marketing Force; Comfort to

Users

***

Deposits from cooperative banks:

Co-operative Banks are a good source of term deposits. Advantages: (a) There is no reserve requirement for Bank deposits under CRR. (b)

Reserve requirement under SLR depends on the net Asset- Liability with the Banking

system. (c) Term deposits from banks are low risk, non-volatile deposits and hence do not

constitute any concentration risk.

Considering the importance of Co-operative Bank deposits in augmenting the deposit base, notional weightage is permitted to term deposits from co-operative banks towards

reckoning of target achievement, subject to the following: (a) Minimum amount of Rs.

25 lakh. (b) Minimum period of 3 months. (c) 50% of the quantum of term deposit

outstanding over and above the level outstanding as on last day of previous year shall be

reckoned for Branch/CO target both under aggregate and average deposits. (d) The

notional weightage will not be available for deposits secured from our sponsored RRBs.

Major portion of the deposits should be by way of cheques (Cash component should be generally less than 50% of the deposits).

Interest rates for the deposits of the Co-operative Banks will be as per the prevailing interest rate guidelines.

Branches to utilize these relaxations and garner deposits.

***

What is DTAA? DEDUCTION OF TDS ON NRO A/c at a lesser rate:


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Based on Double Taxation Avoidance Agreement (DTAA) of Government of India with the

government of the countries mentioned below, revised rate of TDS are applicable for the

interest earned by the NRI customers residing abroad in countries covered by DTAA.

Branches have to obtain proof of residential status from the NRI deposit holder.

Country Article

No. of

DTAA

Income

Tax

Rate(%)

Country Article

No. of

DTAA

Income Tax Rate(%)

Australia 11 15 Russia 11 10

Canada 11 15 Singapore 11 15

China 11 10 S. Africa 11 10

France 12 10 Spain 12 15

Germany 11 10 Srilanka 11 10

Hungary 11 10 UAE 11 12.5

Saudi 11 10 UK 12 15

Indonesia 11 10 USA 11 15

Italy 12 15 Malaysia 11 10

***

Internet Banking

Internet and Mobile Banking (IMB) is a service, which drives banking technologically providing the ultimate in banking convenience, by facilitating easy and secure access to

account information at any time from any part of the world through the Internet and

Mobile Phone.

CNet-Banking is the trade name for Internet and Mobile Banking Services in our bank. It consists of two modules: (a) CNet-Personal for Retail Users (b) CNet-Business for

Corporate Users

Customer can access Net-Banking through the Banks URL www.canarabank.in. Customers can access all their accounts maintained in CBS Branches under one login

provided all the accounts are linked to the same customer number. All their accounts will

be seen on a single page.

The facility is available to all NRI's and is very helpful to access accounts sitting in the luxury of office or home from any part of the world.

Facilities available in Net Banking - Individuals:

Summary of Operative Accounts/Term Deposit/Loan Accounts. View/Query transactions in all your Operative/Loan Accounts. Account Details of all your Operative/Term Deposits/Loan Accounts. Funds transfer facility between your own accounts of the same branch/maintained across

CBS branches and Third Party Transfers

Opening and Viewing of Term Deposits, Term Deposit Payout Instructions and TDS Inquiry

Initiation/Modification/Deletion and Viewing of Standing Instructions Repayment of Loan Bulletins from Banks Relationship Manager


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Cheque Book Request Cheque / Cheque Book Status Inquiry Request Account Statement. Forex Rate / Interest Rate Inquiry Term Deposit / Loan Calculator Change Password // Update Profile Contact Relationship Manager MAIL (View inbox / Draft / Compose mail to Relationship Manager / Sent Items) Stop Payment Instructions // DD/Pay Order Requests

Facilities available under Internet Banking are: (a) Viewing of account details (b) Query on Operative/Term Deposits/Loan Accounts (c) Request for Deposit

Renewal/Change Mailing Address/Cheque Book Request.

Facilities available under Mobile Banking are: (a) Enquiry on Balance and Last Five Transactions (b) Changing of SMS password (c) Sending Messages to Relationship

Officer

The above facilities are available FREE OF COST as of now.

Net Banking Corporate: Net-Banking is the Internet Banking service provided by Canara Bank in Core Banking Branches. Net-Banking Corporate is a part of Internet-

Banking tailor made specifically for Corporate customers. The following facilities are

available on-line to the Corporate users of Internet & Mobile Banking under CBS.

1. View/Query/Print of account summary, account details and transaction details of all Operative accounts.

2. Funds transfer between your own accounts and Third party account. 3. Viewing and Initiating Term Deposits. 4. Bulk file upload facility for one debit and multiple credits. 5. Online Excise / Service Tax payment 6. Facility to request for account transaction statement for a particular range based on dates,

amounts, only debits or credits.

7. Request for issue of cheque book. 8. Stop payment Instruction. 9. Initiation, modification and Inquiry of Letter of Credits. 10. Initiation, modification and Inquiry of Bank Guarantee. 11. Enquiry of Import and Export Bills. 12. Inquiry on Forex rates . 13. Inquiry on Deposit and Loan interest rates. 14. View Bulletins posted by the Bank 15. Mail Box option to contact Banks Admin 16. Facility to change password

SMS (Short Messaging Service): A facility extended to the customer to give short messages through his mobile phone. All mobile phones are SMS enabled.

WAP (Wireless Application Protocol): A facility offered to the customer by which the Internet/Mobile Banking facility is extended into his/her WAP enabled Mobile Phone. All

mobile phones are not WAP phones. Though technically, all the functionalities supported

on the browsers can be supported on WAP devices, the displays of the WAP devices are

much smaller than the PC monitor browsers. Thus, the size of the display on the WAP


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device will be critical factor in deciding the various functionalities that are being offered.

Display of the screen/data to the customers depends on the WAP enabled phone from

which the caller makes the call. The commonly used set of WAP enabled phones can be

classified into groups based on the sizes of the display and templates will be maintained

for each group. Depending on the group that the callers phone belongs to, a corresponding

template will be used to show the display. If in case the phone does not belong to any of

the groupings, a standard template will be used to show the data.

Ineligibility: (a) Joint accounts where operation is jointly (b) Illiterate Persons (c) Blind Persons (d) HUF, Trusts, Clubs and Associations {exclusive Internet Banking facility

without Mobile Banking has since been permitted vide Cir.344/2008} (e) Accounts with

court/attachment orders or which are subject to litigation/disputes

Norms for Eligibility: Customers who have completed at least one year of satisfactory dealings are eligible to avail this facility. However the branch can exercise discretion to

extend the facility to a new account holder whose account has not completed one year

provided he/she is satisfied with the dealings of such an account holder.

Relationship Manager: A Relationship Manager (RM) is a contact person for the Internet Banking Customer. One RM is identified for each circle. Any Customer enrolled

for Internet Banking Service is linked to a RM of the circle overseeing the branch. All

mails and requests sent by the customer through Internet Banking reaches the RM, who

takes up the matter with the branch concerned for redressal. Any query/request made by

the RM on behalf of the customer should be attended on PRIORITY.

How safe is our Bank's Net-Banking?

Encryption: Customers Data and Messages travel in a 128Bit SSL mode encryption technique provided by IDRBT (Institution for Development and Research in Banking

Technology), which is a subsidiary of RBI.

Change Password Option: Customers are provided with an option to change Customers passwords any number of times through the application. Customers can change the

passwords whenever Customers feel that Customers passwords have been compromised. Data Confidentiality: Customers Data and other Information is kept highly confidential.

This will not be disclosed to anybody unless legally warranted.

Password Confidentiality: Customers Passwords are known only to Customers. The Passwords are randomly generated by the system and will not be known to any person in

the Bank.

Number of Attempts to Login: Since Customers security is of foremost importance to us, we only allow three attempts for Customers to login. This will minimize brute force

attacks. After the three attempts Customers User id will be automatically gets locked. Customers will have to request Customers branch to unlock the same, by way of a letter.

Validity of Passwords: Customers passwords are valid for One year (Earlier 90 days). System will prompt Customers to change Customers passwords from 10 days before expiry of one year (earlier 90 days) from the date of previous change.

Expiry of Passwords: Customers passwords will expire after one year of generation if Customers have not logged in. Customers will have to request for fresh set of passwords

thereafter.


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Internet Banking Facility for HUF/Trusts/Clubs/Associations.

Access to be provided only to those who have been authorized by the respective bodies to access/operate the accounts.

A resolution to this effect is to be obtained authorising person/s to access or operate the account through Internet banking facility on behalf of the subject bodies.

The authorization should be in conformity with the regular instructions for the operation of the account.

The signature/s of the person/s authorized to operate the account as per the resolution, to be obtained on the Internet Banking Application form.

Since the subject accounts belong to the high risk category, branches are advised to exercise caution. Limits for funds transfer stipulated here below:

Nature of fund transfer Limit per day (Max) Per transaction limit

Own account fund transfer Two lacs Cir.139/2010 Two lacs Cir.139/2010

Third party fund transfer Two lacs Cir.139/2010 Two lacs Cir.139/2010

Issue of pay order 50,000/- 50,000/-

Issue of DD 50,000/- 50,000/-

Opening term deposit No limit Rs.1000/- minimum

Standing instruction 50,000/- 50,000/-

The letter of acceptance, signed by the authorized signatories who are authorized to operate the internet banking facility, is to be obtained in addition to internet banking

application form.

***

Internet Mobile Banking to Customers

Capturing of internet data pertaining to corporate Customers at branches Procedure for User Maintenance: Cir. 438/2009

The admin functionalities of user creation (capturing internet data pertaining to customers,

generation of user-id, reset of passwords etc) are being done at Branches for IMB Retail

customers from 15.4.2008 onwards.

Bank has now decentralized admin functions of capturing internet data, generation of user-id

/ passwords, reset of user passwords, etc. pertaining to Corporate Customers also.

Password / Id:

Validity of pass word: One Year (Cir.19/2010). (Earlier 90 days). Customer passwords are valid for one year and password will expire only after a period of

one year from the date of last change of password, by the customer.

User ID will be locked after a period of 2 months, if the user has not logged in for a period of 2 months continuously (User Hibernation)

If a customer wants to withdraw internet banking facility, he has to give 21 days notice. Password reset charges Rs. 10/-


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Facilities Available To Customers under IMB:

Customers can view Accounts and Transactions details pertaining to Operative, Term deposits, Loans.

Retail customers can view last six months transactions and Corporate Users can see last one month transactions

Customer can request for cheque book issue, Change Mail Address and FD renewal Customers can change passwords, e mail id, formats of amount and date, account nick

name etc whenever required.

Mails utility is available to customer to correspond with the Bank. Activities carried out by customers can be enquired by themselves.

What-if-analysis (Modelling) facility for Deposits and Loans is available for knowing the Maturity values and EMI amount, for a given deposit or loan amount and rate of interest.

Internet Banking Registration of mobile number mandatory

Presently the value added mobile phone SMS alerts are given for the following alerts free

of cost :

Alert Type Amount / Periodicity

Debit Transaction Alert Amount to be more than the Rs. 5,000/- (Minimum

amount fixed by the bank )

Credit Transaction Alert Amount to be more than the Rs. 5,000/- (Minimum

amount fixed by the bank)

Mobile alerts besides providing convenience of account information, serves as means of

security also. Moreover we are going to introduce in course of time the two factor

authentication for funds transfers and third party beneficiary maintenance. It is all the more

necessary that our Net Banking users register their mobile number with their branch where

their accounts are maintained.

Branches are requested to adhere to the following:

1. Sensitize the customers to register their mobile numbers immediately. 2. Display a notice board in the banking hall requesting customers to provide the mobile

numbers

3. Whenever new account is opened please convince and obtain from the customer the details of his mobile number without fail for registration.

4. When customer submits the net banking application ( this contains a column for mobile number details) for internet facility please ensure that the details of the mobile number is

furnished In the application without fail.

5. ensure that mobile number details are entered in Menu CIM09 ( under option Mailing address) without fail

6. Please convince the customer that mobile number registration is a must and it helps the customer to prevent / detect fraud.

Internet Banking Retail and corporate-Customer Address Updation and complaints handling:


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In order to avoid the delay in creation of user id and passwords, the work regarding user creation for both Retail and Corporate customers have already been decentralized.

Branches can themselves attend to the following now: (a) Creation of user id and password for Retail customers (b) Creation of user id and password for Corporate

Customers (c) Resetting of passwords for both Retail and corporate customers (d)

LOCK / UNLOCK user accounts (e) Activate user accounts.

For facilitating branches to do the above works, admin users are to be created at branches for both Retail and Corporate internet banking applications.

The procedure for requesting admin user creation is enumerated in Cir 438/2009. Branches to write & email ([email protected]) to Delivery Channel

Group for creation of admin user-id and passwords to the Branch staff.

Branches can recommend only 4 admin users. There are two types of admin users Creator and Authorizer. If creator (clerk or officer) creates an entry it has to be authorized by another authorizer

(officer and above).

If authorizer creates an entry then it has to be authorized by another authorizer.

Attending customer complaints:

In CH021 the internet banking tick box has to be ticked to enable the customer to get the internet facility.

Cust ID to be properly linked & Roles properly to be granted. Address should be updated. Or else the cover will get returned. (CIM09). Any change in address should be effected both in CIM 09 as well as in IMB package .

***

Funds transfer facility through NEFT to retail customers under

Internet Banking.

NEFT launched in our Bank : Enhanced features and functionalities under Internet Banking in CBS Environment: Now, in addition to those facilities, Funds Transfer facility through NEFT under Internet

Banking is introduced for Internet Banking retail Customers of CBS Branches.

The Salient features:

The product is available for retail customers of Internet Banking. Facilitates online interbank fund transfer by customer, without branch intervention. Fund transfer upto Rs. 2 lakh per day per customer. Fund Transfer facility available to own a/c as well as Third Party account. Various security features incorporated to ensure secured fund transfer. SMS alerts for all transactions, irrespective of the amount. Centralized monitoring at Head Office under Corporate Cash Management Section,

SP&D Wing, to monitor the fund flow.

The facility is account specific. Funds transfer facility through NEFT under Internet Banking will be available only to

retail accounts with internet banking facility.


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The charges as applicable will be debited to the account online. Transactions involving NRI accounts shall be governed by the existing regulations

regarding the same.

The operational details of the product are provided in Annexure I of Cir.139/2010. Additional clauses in the Terms and Conditions for the customers for internet Banking

consequent to introduction of NEFT facility are provided in Annexure-III. Terms and

conditions for the customers are available in the website and when customer initiates to

undertake NEFT transaction, system will prompt to accept the terms and conditions,

which is displayed, before proceeding further.

Eligible accounts for NEFT facility under Net Banking- Retail:

Any running account of individual/s including staff, NRI and Minor represented by Guardian.

Joint Account/s where operation condition is severally Joint or First (JOF) or Joint or Others (JOO).

Such account/s should be fully KYC compliant. Existing accounts should have satisfactory operations for reasonable period. Newly opened accounts, depending upon the value of the account and at the discretion of

the Branch-in- charge.

The eligible persons to access are:

By account holder himself/herself. By PA/LA holder*. (*Power of attorney should specifically mention the authority to

transact under Internet Banking. The customer should also undertake to give proper

intimation to the bank in case of revoking of the power of attorney).

Minor accounts operated by guardians, by guardian of the minor. In respect of joint accounts where operation condition is specified as JOF or JOO,

different user ids will be issued to each account holder of the account on specific request

to the Bank.

The ineligible accounts:

Joint accounts where operation condition is other than severally. Account/s of illiterate persons. Account/s of blind persons. Account/s under Court orders /Attachment orders. Dormant accounts. Frozen account/s for various reasons like disputes, litigation etc. Any other accounts not included under eligible accounts category.

Guidelines to Branches:

Branch to confirm that the mobile number and e-mail id are valid before enabling the facility.

Once the customer is enabled and subsequently wants to opt out, a request letter is to be obtained from the customer and the facility has to be disabled immediately.

Branch-In- Charge/ Manager of Deposit section is the authorized person to enable/disable the facility.


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Daily reports of transactions at branch level are provided under option 7775, in Adhoc Reports 'BA121' and 'BA122'.

These reports should be generated daily and reviewed/ scrutinized by the Branch-in-charge to ensure compliance of KYC/AML guidelines as well as non-diversion of funds

from OD/OCC accounts.

These reports are to be duly authenticated and filed. The same are to be made available during branch inspections. Detailed guidelines on generation and preservation of reports are provided in Circular

355/2009 by Payment Systems Group, DIT Wing.

Customers opting for Internet Banking facility are to be advised to take sufficient care with regard to confidentiality of password in view of risks such as phishing.

***

MOBILE BANKING FACILITY-CANMOBILE

FACILITIES: Interbank and Intra-bank Funds Transfer, Balance Enquiry, Mini Statement, Cheque Request features through Mobile Handset.

Mobile Banking Service can be accessed by the following four channels a. GPRS (General Pocket Radio Service ) b. WAP (Wirelss Application Protocol ) c. USSD (Unstructured Service Data) d. SMS (Short Messaging Service )

ELIGIBILE ACCOUNTS :SB, CA, OD - individual a/cs, Satisfactory operations, KYC compliant, new accounts as per discretion of branch in charge.

INELIGIBLE ACCOUNTS : Joint A/cs, NRI a/cs, HUF, Trust, Clubs, Associations, Attached a/cs, Dormant A/cs, Corporate a/cs, KYC Non Complied accounts.

Limits: Per Transaction and Per Day: USSD/SMS: Max.Rs.5000/- for Intra and Inter Bank. Service Charges NIL

GPRS/WAP: Per Transaction Limit & Limit Per day: Rs.50,000/- & NIL Service Charges.

Change password Option: Customers are provided with an option to change the MPIN at any number of times through application.

Number of attempts to login: Only three wrong attempts are allowed to login in a day. After three unsuccessful attempts in a day, system will allow other three attempts on next

day, then the user ID automatically gets deregistered. Customer has to apply afresh for

new user ID.

Validity of Passwords: There is no validity period for MPIN Miscellaneous Interbank Funds Transfer is extended through Interbank Mobile Payment Service (IMPS)

of M/s National Payment Corporation of India Ltd (NPCI) on real time basis.

In order to avail IMPS facility, the customers require MMID (Mobile Money Identifier) Number for each of their accounts. The MMID will be 7 digit number consisting of

Banks identifier (like 9015 for canara Bank) and three digit number for that account. The 7 digit Mobile Money identifier (MMID) number will be given to the customers by

the bank, providing Mobile banking facility.

Customer can remit funds/receive funds to/from other banks through IMPS


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***

Facilities Available at our ATMs Presently

Cash Withdrawal Fast cash Mini statement Balance Inquiry Pin Change Cheque deposit for customer's of ATM

branch.

Mobile Top Up

Registration for Mobile Top Up through SMS.

Daily Limit 25000 for cash withdrawal Daily Limit 25000 for POS transactions Biometric ATMs ( at selective places) Mobile ATMs (at selective places) Canmobile Service Activation

***

Issue of Canara Bank Debit Card-Non Personalised (CBDC-NP):

Issuing NP Cards to existing eligible accounts permitted (Box item to Cir.180/2010) Now the competent authority has permitted extension of this scheme to all branches Issue of Non Personalised Cards enables the branches to reduce (i) Foot-fall at the

branches (ii) Risk of Cash handling and (iii) Considerable operational cost of the

transactions.

CBDC-NP is Debit Cards similar to the existing Canara Bank Debit Cards except that the name of the cardholder is not printed on the card and validity of the card will be 10

years.

The cards will be issued in association with Visa International Cards with residual validity of more than 6 months only should be issued to the

customers.

The CBDC-NPs will have the card number and month & year of issue & expiry (valid from & valid thru) as in the case of existing Debit cards. The space meant for name on

the card will be left blank.

Customer has the option to take Non-personalised or our regular Canara Bank Debit Card. The CBDC-NP is issued to the customer as a part of Welcome Kit. The Cardholder should sign on the signature panel on the reverse of the card in the

presence of the Bank Official.

Card is activated after three working days from the date of linking the card. Cardholder to activate the card by using the card first in ATM for any financial or non-

financial transactions.

On expiry of validity of the card, Personalised Canara Bank Debit Card shall be issued as renewal card.

Replacement card is issued at the branch itself in place of damaged cards. If the cardholder who opted for CBDC-NP requests for personalised Debit card before

completion of its validity period, a service fee of Rs 100/- will be collected.

The system facilitates instant issue of Debit cards while opening the accounts itself and helps to improve our card base.


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Cards can be delivered to the customers immediately after linking and delay in issue is avoided.

Replacements for lost & hot listed cards can be issued immediately on the spot. The branches need

Documents

Magnet April 2014