Mahmoud Samir MohamedTahaIT INFRASTRUCTURE & TECHNICAL ADMIN SUPPORT

Jeddah | mahmoudroche@gmail.com | 966565459052 ✉

leverage 7+ years of experience - including 5+ years of senior- level leadership-spanning ITinfrastructure, Communication and Network management, System operations, Service Managementand disaster recovery.

WORK HISTORY

SEP 2010 - PRESENT IT INFRASTRUCTURE & TECHNICAL ADMIN.ROCHE DIAGNOSTICS MIDDLE EAST - SAUDI ARABIA.

Almost six years of experience in workflow projects, IT infrastructure & adminsupport for regions of Saudi Arabia in All Roche Offices -Diagnostic & Diabetes care.

Excellent knowledge of handling all the integration between Roche instruments &HIS (hospital information system ).

Main support to middle ware Roche applications by allow the correct configurationas per customer need.

Configuration , troubleshooting of HL7 & ASTM message .

HL7 & ASTM message refers to a set of international standards for transfer ofclinical and administrative data between software applications used by varioushealthcare providers. These standards focus on the application layer, which is"layer 7" in the OSI model.

AUG 2008 - AUG 2010 IT Specialist.PME (PRESIDENCY OF METEOROLOGY AND ENVIRONMENT).

Handling about 10 stations of Air Quality system projects in kingdom of SaudiArabia and responsible to establish direct connection through GPS Modem in everysingle station by collecting data parameters to the main data center of PME(Presidency of Meteorology and Environment) , Using FTP protocol for transferring to main PME Main Web Page.

Troubleshooting the MAIN IMS systems in Airports towers (connection of Windspeed Tower and wind direction ).

IMS system- Airport Weather Observation System is an airport weather observingsystem for regional, national and international airports. The IMS AWOS measures,processes, stores, presents and communicates all meteorological data at the airport:measurements produced by variety of meteorological sensors.

EDUCATION

SEP 2003 - JUL 2007 Bachelor degree of information systems technology Grade :Good 73%AL ALSON ACADEMY FOR LANGUAGE & INFORMATION TECHNOLOGY-CAIRO

CERTIFICATIONS

NOV 2013 - NOV 2013 IP addressing.ROCHE GLOBAL CUSTOMER SUPPORT-ROTKREUZ-SWITZERLAND.

Internet Protocol address, IP Versions, IP4 addresses, IP6 addresses, Routing .

NOV 2013 - NOV 2013 Cobas 8000 Data Manager Network & Host Interface TechnologyTraining.ROCHE GLOBAL CUSTOMER SUPPORT-MANNHEIM, GERMANY.

Configuration Part . The cobas 8000 data manager consists of a PC whichcoordinates data in real time between the cobas® 8000 instrument in thelaboratory and the host (usually the laboratory information system (LIS)).

NOV 2013 - NOV 2013 Protocols and Terminologies.ROCHE GLOBAL CUSTOMER SUPPORT-ROTKREUZ-SWITZERLAND

Internet Email, ISP Services, Internet Services

NOV 2013 - NOV 2013 Network Troubleshooting.ROCHE GLOBAL CUSTOMER SUPPORT-ROTKREUZ-SWITZERLAND

Finding and resolving problems and establishing Internet/network connectionof a computer/device/node.

SEP 2013 Network Cabling.ROCHE GLOBAL CUSTOMER SUPPORT-ROTKREUZ-SWITZERLAND

Coaxial cable, Optical fiber cable, Twisted Pair.

SEP 2013 Network Connectivity Devices.ROCHE GLOBAL CUSTOMER SUPPORT-ROTKREUZ-SWITZERLAND

Hubs, Repeaters, Routers, Bridges, Switches.

SEP 2013 - SEP 2013 Computer Networking.ROCHE GLOBAL CUSTOMER SUPPORT-ROTKREUZ-SWITZERLAND.

Facilitate communication via email, video conferencing, instant messaging, etc.

Enable file sharing across the network, remote systems.

JAN 2012 - FEB 2012 Cobas IT 1000 Solution Service Training & Operator Training.ROCHE GLOBAL CUSTOMER SUPPORT-ROTKREUZ-SWITZERLAND.

Point of Care System for POCT Department in Hospitals.

JAN 2012 - JAN 2012 Cobas Academy Operator Training.ROCHE DIAGNOSTICS LTD ROTKREUZ-SWITZERLAND.

complete Roche system which Manage and handling all point of care Users Trainingin Hospitals .

JUN 2010 - JUL 2010 LINUX Power User.IBM.

Installation, default packages, Fedora, red hat

FEB 2008 - APR 2008 INTERNATIONAL ENGLISH CONVERSATION PROGRAM.NEW YORK ACADEMY.

conversation Skills

MAR 2008 - APR 2008 planning and maintaining a microsoft windows server 2003 networkinfrastructure.MICROSOFT.

JAN 2008 - FEB 2008 Implementing a Microsoft windows server 2003 networkinfrastructure Network hosts .MICROSOFT.

JAN 2008 - FEB 2008 Maintaining a Microsoft windows server 2003 environment .MICROSOFT ID#6131607.

DEC 2007 - JAN 2008 Managing a Microsoft windows server 2003 Enviroment.MICROSOFT ID#6131607.

Introduction to Administering Accounts and Resources.

Managing User and Computer Accounts, Groups, Access to Resources

APR 2007 - JUL 2007 English Studies Division.AUC (AMERICAN UNIVERSITY IN CAIRO).

Upper Elementary II (3 IU).

JAN 2007 - MAY 2007 Diploma in web designing static.TFS EDUCATION CENTER.

SKILLS IT SERVICES

Supporting end-to-end IT services demands newservice management roles and significantly changeswhich skills will be most important to theorganization. It will also require significantcoordination of IT and business stakeholders; thiscannot be done effectively without dedicated role.

IT INFRASTRUCTURE

Providing day-to-day support for acquisition,configuration, deployment, maintenance andretirement of hardware or softwarecomponents.Coordinating and documenting systemconfiguration changes.Installing hardware and software according toan organization's design specifications.

IT OPERATIONS

Analytical and problem solving.Recommends and coordinates IT departmentresources to effectively manage help desk,system/network/telecom administration.Provides support to end users in the selection,procurement, usage and maintenance ofcomputing software and hardware.Implements and monitors managementinformation systems policies & controls toensure data accuracy, security, legal andregulatory compliance.