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International Journal for
QUALITY IN HIGHER EDUCATION INSTITUTIONS
Year 2014, Vol. 1, No. 1
Journal website:
http://www.quality.uaic.ro/index.php?page=revista&detail=despre&lang=en
MAIN VALUES OF THE HIGHER EDUCATION INSTITUTIONS. THE CASE OF
ALEXANDRU IOAN CUZA UNIVERSITY OF IASI
Panaite Nica1, Andrei Ştefan Neştian
2, Ramona – Diana Leon
3
Abstract Purpose: Employees’ relationships and their work performance are shaped by the values that an organization decides to promote. Their importance becomes even higher in educational institutions. In this case, they influence not only the relationships between academics but also the quality of teaching and students’ development. Starting from this, we aim to analyze the organizational values that are promoted and desired in Alexandru Ioan Cuza University of Iasi, from the perspective of academics and students. Design/methodology/approach: In order to achieve our goal, we have employed an ethical approach and applied the “Organizational Values Inventory” methodology. For evaluating the current and desired level of 37 organizational values, we have used a questionnaire-based survey. The research sample was represented by 279 persons. Findings: The results have shown that there are no significant differences between the students’ and academics’ perspective on the main organizational values. Both categories described Alexandru Ioan Cuza University of Iasi as being based on quality, competence, tradition and responsible attitude. Still, stakeholders’ needs are not fully satisfied. They would prefer an organizational culture based on values like: quality, competence, fairness, fellowship, cooperation and communication. Research limitations: The results present the organizational culture only from 2 stakeholders’ perspective. We have neglected the opinion that researchers, administrative staff and other members of the community may have. Practical implications: The cultural tension perceived by academics and students may serve as a basis for future institutional policies and strategies that aim to sustain the university’s cultural development and to increase stakeholders’ satisfaction. Originality/value: This is the first study that reflects the cultural tension perceived by two categories of university stakeholders – employees and clients. This approach was possible due to two main factors: the students’ (clients of the educational services) significant involvement in the university’s activities and a borderless vision on the organization and its culture. Keywords: Culture, Organizational values, Quality, Higher education, Students. JEL classification: D23, I23.
1 The Faculty of Economics and Business Administration, Alexandru Ioan Cuza University of Iasi, 22 Carol I, 700505, Iasi,
Romania, [email protected]. 2 Alexandru Ioan Cuza University of Iasi, [email protected]. 3 Alexandru Ioan Cuza University of Iasi, [email protected].
Nica et al. – Main values of the higher education institutions. The case of Alexandru Ioan Cuza University of
Iasi
42
1. The university’s values and culture
The research on organizational culture is rooted in the work of Jacques, who used this
concept for the first time in 1951. Thirty years later, in 1979, Pettigrew managed to consolidate and
describe its general framework (Pettigrew et al., 2001). He presented it as an intermediate
dimension between personal attitudes – beliefs and individual values – and collective mentality –
trans-generational culture of a particular nation (Constantin, 2004). It represents a set of traditions,
values, procedures, concepts and attitudes that create the organizational framework (McLean and
Marshal, 1993).
At the time, the concept of organizational culture started to be associated with corporate
rituals (Deal and Kennedy, 1982), organizational excellence and cultural determinants (Peters and
Waterman, 1982; Schmiedel et al., 2013), personal productivity and a company’s financial results
(Cram, 2012; Denison, 1990; O’Neil et al., 2011). Thus, the researchers in management
concentrated not only on identifying the influence factors of organizational culture (rituals, beliefs,
cultural determinants etc.) but also on determining the consequences that they may have at the
organizational level (its impact on productivity, employees’ satisfaction, financial results, services
quality etc.).
Still, they focused mainly on the business environment actors and neglected the fact that
most of individuals’ values are developed through the educational system. The agents from this
environment operate on different bases. They are characterized by an institutional culture, use a
different scale for measuring their success on the market; compete on the special market of
educational programs; satisfy different types of needs and the effects of their actions can be
observed only in a couple of years (Bartell, 2003; Fralinger and Olson, 2007; Marques, 2012). On
the one hand, they are developing future employees since they are facilitating the creation of the
necessary knowledge, abilities and competencies. On the other hand, they are developing humans’
character by establishing and promoting a certain set of values or by generating some cultural
tensions (the differences between the current and ideal values). Based on these, educational
institutions sustain individuals’ development and society’s progress.
Starting from this assumption, we aim to analyze the main organizational values that are
promoted and desired in Alexandru Ioan Cuza University of Iasi, according to academics’ and
students’ opinion. The classical approach of organizational culture analysis has generated until now
plenty of studies that focus on the employees’ perspective. This reveals a vision in which the
boundaries of the organization and its organizational culture are clearly delimitated. By analyzing
students’ opinions, we have abandoned this classical view and assumed that the organizational
culture is a borderless construct, defined through the influence that different categories of
stakeholders have on the organization’s life. According to this, in order to identify the
organizational culture particularities, the opinions of all the categories of stakeholders regarding the
organizational values must be taken into account.
In the next section of this article, we will present the methodology that we have used in
order to achieve our goal and then we will emphasize the main results. We are going to highlight
International Journal for Quality In Higher Education Institutions, 2014, 1(1)
43
the main sources of cultural tension that influence academics’ and students’ performance. In the
end, we will summarize the main results and we will bring forward the aspects on which the
management team of Alexandru Ioan Cuza University of Iasi should reflect when developing future
policies and strategies.
2. Research methodology
The research purpose was to analyze the main organizational values that are promoted and
desired in Alexandru Ioan Cuza University of Iasi, according to students’ and academics’ opinion.
In other words, we wanted:
to analyze the most promoted values in Alexandru Ioan Cuza University of Iasi,
according to students’ opinion;
to analyze the most promoted values in Alexandru Ioan Cuza University of Iasi,
according to academics’ opinion;
to determine if there are significant differences between academics and students in
relation to their perception on the most promoted organizational values;
to determine if there are significant differences between academics and students in
relation to their perception on the most desired organizational values;
to determine the main sources of cultural tension from the students’ and academics’
perspective.
In order to achieve our objectives, we have used the case study as a research strategy. The
unit of analysis was selected based on the prestige, the quality of the educational services and easy
access to data. As a result, we chose Alexandru Ioan Cuza University of Iasi which is the oldest
higher education institution in Romania. With over 38.000 students and 800 academic staff, the
university is a member of some of the most important university networks and associations, namely:
the Coimbra Group, EUA – European University Association, Utrecht Network, International
Association of Universities, University Agency of Francophony and Network Francophone
Universities (RUFAC). On the other hand, in 2013, for the third year in a row, Alexandru Ioan Cuza
University of Iasi was placed on the first position in the national research top compiled on the basis
of the Shanghai criteria.
For evaluating the values of Alexandru Ioan Cuza University of Iasi, we have used the
“Organizational Values Inventory” (Nica and Iftimescu, 2004; Nica and Neştian, 2008) that
concentrates on measuring the intensity of 37 organizational values.
The first version of the “Organizational Values Inventory” was developed in 2004 (Nica and
Iftimescu, 2004) and focused on ensuring its compatibility with one of the studies developed by the
American Management Association (2002). Based on the obtained results, a new version of the
questionnaire has been developed. After processing 1330 questionnaires that had been completed in
January – February 2007 by respondents from public and private institutions, the instrument was
validated (Nica and Neştian, 2008).
In the process of data analysis, we have used medium coefficients that represent the intensity
of promoting the values (presented as a percentage). These were determined based on Equation (1):
Nica et al. – Main values of the higher education institutions. The case of Alexandru Ioan Cuza University of
Iasi
44
(1)
, where:
i – the organizational value submitted to analyze;
ICi – intensity coefficient of the “i” organizational value;
Ci – sum of the points granted to the “i” organizational value;
CT – sum of the points granted for all 37 organizational values.
For evaluating each value, a five - point scale was used. According to this, the value situated
on the first position received 5 points; the one on the second position, 4 points; the one on the third
position, 3 points; the one on the fourth position, 2 points and the one on the fifth position, 1 point.
The sum of the coefficients determined for all the 37 values was 100. These medium coefficients
were used for determining the intensity of promoting the values at the level of each category of
respondents.
So, we used an ethical approach and applied a questionnaire-based survey. The survey was
developed, from January until March 2012, on a population of 453 persons (academics and students
from Alexandru Ioan Cuza University of Iasi). We distributed the questionnaire by using the
GoogleDocs application and we recorded a 53.20% rate of responses. This ensures that survey
results are representative of the target population. According to Figure 1, 37.34% of the respondents
were academics while 62.66% were students.
Figure 1. Respondents’ distribution based on their professional status
For processing the collected data, we used both SPSS Program and Microsoft Excel. We
also applied techniques like systematization, tabling and graphs.
3. Alexandru Ioan Cuza University of Iasi - an analysis of the organizational
values
According to students’ and academics’ opinion, the organizational culture of Alexandru Ioan
Cuza University of Iasi can be described as being based on quality, competence, tradition,
responsible attitude, focus on results and competition (Figure 2). These values seem to be the
engine of the university’s actions and programs since they have been identified by both categories
International Journal for Quality In Higher Education Institutions, 2014, 1(1)
45
of stakeholders (academics and students). Besides, they may explain the university’s position on the
national market of educational services. Although times have changed and the economy’s and
society’s demands have evolved, Alexandru Ioan Cuza University of Iasi has managed to maintain
the quality of its services by respecting tradition and encouraging competence and competition.
The intensity of promoting tradition and competition is perceived differently by students and
academics. The first one is perceived intensely by the academics. On the one hand, they have to
maintain certain standards of quality in order to support the progress and sustainability of the first
Romanian university. On the other hand, a long history is accompanied by strong resistance to
change; although not impossible, innovating organizational processes is a challenging task.
Competition has a more powerful impact on students because of the main characteristics of
the national educational programmes. As part of the Bologna process, each semester, students must
compete with one another in order to obtain a scholarship or a stated-funded study place.
Figure 2. Comparative analysis between ten most important values in Alexandru Ioan Cuza
University of Iasi, according to the academics’ and students’ points of view
An independent sample t-test has been conducted to examine whether there is a significant
difference between students and academics in relation to their perception of the most promoted
organizational values in Alexandru Ioan Cuza University of Iasi (Table 1). For 35 values, the test
revealed there is no statistically significant difference between students and academics. Still, some
distinctions appear on the evaluation of 2 values, namely: consultation and participation and
creativity, innovation and inventiveness.
For consultation and participation, the test revealed a statistically significant difference
between academics and students (t=-2.155, df=78, p=0.034). Students (M=2.77, SD=1.221)
perceived more intensely the promotion of consultancy and participation than academics (M=2.13,
SD=1.227) did. This difference may be generated by the fact that students’ activities tend to be
mainly organized around team works and they are actively involved in university’s life (course,
Nica et al. – Main values of the higher education institutions. The case of Alexandru Ioan Cuza University of
Iasi
46
seminars, students’ elections etc.). Despite these, we should take into account that the results may
have been influence by the small number of respondents (less than 50%) that included this value in
their top 10 most promoted organizational values in Alexandru Ioan Cuza University of Iasi. Only
26.67% of academics and 37.09% of students included this value in the top 10.
Table 1. Testing the differences between academics and students in relation to their perception on the current
organizational values promoted in Alexandru Ioan Cuza University of Iasi
Organizational values
Levene's Test t-test
F Sig. t df Sig.
Mean
Dif.
SE
Dif.
Accessibility Equal variances assumed 3.623 .060 .450 107 .653 .134 .297
Equal variances not assumed .393 31.394 .697 .134 .341
Aggressiveness Equal variances assumed .044 .834 1.536 64 .129 .515 .335
Equal variances not assumed 1.534 58.045 .130 .515 .336
Risk-taking Equal variances assumed .417 .520 -.711 72 .479 -.193 .271
Equal variances not assumed -.697 55.657 .489 -.193 .277
Responsible attitude Equal variances assumed .002 .968 -.017 117 .986 -.004 .222
Equal variances not assumed -.017 95.134 .986 -.004 .222
Autonomy Equal variances assumed .269 .606 -.148 77 .883 -.040 .269
Equal variances not assumed -.148 76.201 .883 -.040 .270
Quality Equal variances assumed 1.893 .171 -.768 153 .444 -.160 .208
Equal variances not assumed -.777 127.164 .439 -.160 .206
Fellowship Equal variances assumed .000 .986 -.609 108 .544 -.148 .243
Equal variances not assumed -.603 76.207 .548 -.148 .245
Competence Equal variances assumed .464 .497 -.230 127 .818 -.051 .219
Equal variances not assumed -.234 112.275 .816 -.051 .216
Competition Equal variances assumed .004 .948 -.369 111 .713 -.101 .275
Equal variances not assumed -.364 60.775 .717 -.101 .278
Open
communications
Equal variances assumed .231 .632 -.910 74 .366 -.285 .313
Equal variances not assumed -.892 42.678 .378 -.285 .320
Consistency,
tenacity,
perseverance
Equal variances assumed .370 .545 -.609 54 .545 -.242 .398
Equal variances not assumed -.575 22.557 .571 -.242 .421
Consultation and
participation
Equal variances assumed .030 .863 -2.155 78 .034 -.643 .298
Equal variances not assumed -2.151 43.394 .037 -.643 .299
Cooperation,
collaboration,
partnerships
Equal variances assumed .672 .414 -.503 98 .616 -.141 .280
Equal variances not assumed -.521 69.970 .604 -.141 .270
Fairness, honesty,
dignity, ethics,
integrity
Equal variances assumed .241 .625 -.919 95 .360 -.259 .282
Equal variances not assumed -.930 66.777 .356 -.259 .279
International Journal for Quality In Higher Education Institutions, 2014, 1(1)
47
Table 1. Testing the differences between academics and students in relation to their perception on the current
organizational values promoted in Alexandru Ioan Cuza University of Iasi – continuation
Organizational values
Levene's Test t-test
F Sig. t df Sig.
Mean
Dif.
SE
Dif.
Creativity,
innovation,
inventiveness
Equal variances assumed .019 .892 -2.241 77 .028 -.653 .291
Equal variances not assumed -2.273 58.006 .027 -.653 .287
Increasing efficiency
and reducing costs
Equal variances assumed .173 .678 -.718 68 .476 -.227 .316
Equal variances not assumed -.709 53.318 .481 -.227 .319
Cultural diversity Equal variances assumed .005 .946 -.368 53 .714 -.172 .468
Equal variances not assumed -.356 16.835 .727 -.172 .485
Evaluation and merit
recognition
Equal variances assumed 1.227 .271 -1.699 97 .093 -.491 .289
Equal variances not assumed -1.753 66.299 .084 -.491 .280
Organizational
excellence
Equal variances assumed 1.203 .277 -.963 60 .339 -.333 .346
Equal variances not assumed -1.034 41.049 .307 -.333 .322
Running exactly
managers’ orders
Equal variances assumed .313 .578 1.375 60 .174 .441 .321
Equal variances not assumed 1.368 56.573 .177 .441 .322
Flexibility,
adaptability
Equal variances assumed .999 .322 .663 53 .510 .235 .355
Equal variances not assumed .719 26.311 .478 .235 .327
Initiative Equal variances assumed .361 .550 -.688 66 .494 -.232 .337
Equal variances not assumed -.666 35.768 .510 -.232 .348
Improving the work
climate
Equal variances assumed .004 .947 -.732 50 .468 -.264 .361
Equal variances not assumed -.730 28.737 .471 -.264 .361
Trust Equal variances assumed 1.053 .309 .443 63 .659 .160 .361
Equal variances not assumed .451 23.707 .656 .160 .355
Freedom of
expression
Equal variances assumed .991 .322 1.171 81 .245 .431 .368
Equal variances not assumed 1.090 30.809 .284 .431 .395
Order and discipline Equal variances assumed 1.647 .203 -.050 81 .960 -.017 .344
Equal variances not assumed -.048 41.145 .962 -.017 .360
Focus on results Equal variances assumed .244 .623 -1.030 91 .306 -.279 .271
Equal variances not assumed -1.032 66.385 .306 -.279 .270
Passion and
professionalism
Equal variances assumed .116 .734 1.209 79 .230 .390 .323
Equal variances not assumed 1.227 51.068 .225 .390 .318
Managers’
compliance to their
commitments
Equal variances assumed 3.513 .069 -2.113 36 .082 -.827 .392
Equal variances not assumed -1.912 20.127 .070 -.827 .433
Compliance with
regulations and
procedures
Equal variances assumed 3.099 .082 .116 76 .908 .035 .301
Equal variances not assumed .115 69.441 .909 .035 .305
Nica et al. – Main values of the higher education institutions. The case of Alexandru Ioan Cuza University of
Iasi
48
Table 1. Testing the differences between academics and students in relation to their perception on the current
organizational values promoted in Alexandru Ioan Cuza University of Iasi – continuation
Organizational values
Levene's Test t-test
F Sig. t df Sig.
Mean
Dif.
SE
Dif.
Managers’ respect
for others opinions
Equal variances assumed .402 .529 -1.760 44 .085 -.639 .363
Equal variances not assumed -1.690 31.547 .101 -.639 .378
Satisfaction Equal variances assumed .235 .630 -.036 53 .971 -.013 .366
Equal variances not assumed -.035 35.447 .972 -.013 .371
Personal and
professional security
/ safety
Equal variances assumed .356 .553 1.216 64 .229 .396 .326
Equal variances not assumed 1.231 62.700 .223 .396 .322
Teamwork and
mutual trust
Equal variances assumed 5.946 .018 -.342 62 .734 -.125 .366
Equal variances not assumed -.383 53.280 .703 -.125 .327
Organizational
stability
Equal variances assumed .501 .482 .021 67 .983 .006 .298
Equal variances not assumed .022 55.525 .982 .006 .288
Tradition Equal variances assumed .044 .834 -1.323 100 .189 -.367 .277
Equal variances not assumed -1.312 87.921 .193 -.367 .279
Transparency Equal variances assumed .587 .446 -.434 73 .665 -.137 .314
Equal variances not assumed -.437 55.003 .664 -.137 .312
Regarding creativity, innovation and inventiveness, the test revealed a statistically
significant difference between academics and students (t=-2.241, df=77, p=0.028). Students
(M=3.12, SD=1.259) perceived more intensely the promotion of creativity, innovation and
invention than academics (M=2.46, SD=1.201) did. This difference may be caused by the fact that
students’ activities tend to continuously encourage them to think out of the box, to change the
current state of art, to go beyond their limits. Besides, 31.11% of academics and 33.77% of students
rated this value as being one of the 10 most promoted organizational values in Alexandru Ioan Cuza
University of Iasi.
If we take into account the desired organizational values (Figure 3), we notice that both
students and academics would prefer a more flexible and open environment. Both categories of
stakeholders have declared that they would like the organizational culture from Alexandru Ioan
Cuza University of Iasi to be based on quality; competence; fairness, honesty, dignity, ethics and
integrity; fellowship; accurate evaluation of individual performance and merit recognition;
cooperation, collaboration and partnership and open communication. These describe a university
that encourages cooperation and communication in order to achieve excellence. Both students and
academics have emphasized the need for the university’s culture to become more adaptable, more
excellence oriented.
International Journal for Quality In Higher Education Institutions, 2014, 1(1)
49
Figure 3. Comparative analysis between the ten most desired organizational values in Alexandru
Ioan Cuza University of Iasi, according to the academics’ and students’ points of view
Another aspect that we should take into account is the importance that the accurate
evaluation of individual performance and merit recognition has for students. They placed this value
on the second position while the academics situated it on the sixth position. On the one hand, this
may be caused by the subjectivity that students tend to adopt when it comes to evaluate their own
performance. On the other hand, it emphasizes students’ interest in using the appropriate systems of
admission and evaluation for merit recognition, and it brings forward the need for changing the
university’s practices.
We have also conducted an independent sample t-test in order to examine whether there is a
significant difference between students and academics in relation to the desired organizational
values in Alexandru Ioan Cuza University of Iasi (Table 2). The results have shown that there is no
statistically significant difference between students’ and academics’ desired organizational values,
irrespective of which value is analyzed.
Nica et al. – Main values of the higher education institutions. The case of Alexandru Ioan Cuza University of
Iasi
50
Table 2. Testing the differences between academics and students in relation to their perception on the desired
organizational values in Alexandru Ioan Cuza University of Iasi
Organizational values
Levene's Test t-test
F Sig. t df Sig.
Mean
Dif.
SE
Dif.
Accessibility Equal variances assumed 2.545 .114 .438 88 .663 .159 .363
Equal variances not assumed .409 36.211 .685 .159 .389
Aggressiveness Equal variances assumed 1.108 .299 1.215 42 .231 .545 .448
Equal variances not assumed 1.184 31.329 .245 .545 .460
Risk-taking Equal variances assumed .028 .868 -1.726 64 .089 -.618 .358
Equal variances not assumed -1.712 44.037 .094 -.618 .361
Responsible attitude Equal variances assumed 3.206 .077 .153 88 .879 .045 .294
Equal variances not assumed .152 84.033 .879 .045 .296
Autonomy Equal variances assumed 1.825 .181 -1.300 64 .198 -.417 .321
Equal variances not assumed -1.304 63.945 .197 -.417 .320
Quality Equal variances assumed .382 .537 -.701 145 .484 -.150 .214
Equal variances not assumed -.714 120.397 .477 -.150 .210
Fellowship Equal variances assumed .087 .768 -.945 92 .347 -.280 .297
Equal variances not assumed -.937 74.903 .352 -.280 .299
Competence Equal variances assumed 3.224 .075 -.210 118 .834 -.053 .251
Equal variances not assumed -.215 114.464 .830 -.053 .246
Competition Equal variances assumed 5.042 .028 -.601 74 .550 -.195 .324
Equal variances not assumed -.643 57.040 .523 -.195 .303
Open communication Equal variances assumed 1.502 .223 -.811 94 .419 -.240 .295
Equal variances not assumed -.829 69.187 .410 -.240 .289
Consistency, tenacity,
perseverance
Equal variances assumed .092 .763 .090 45 .928 .045 .502
Equal variances not assumed .088 16.034 .931 .045 .514
Consultation and
participation
Equal variances assumed 1.120 .293 -1.405 77 .164 -.456 .325
Equal variances not assumed -1.415 62.812 .162 -.456 .323
Cooperation,
collaboration,
partnerships
Equal variances assumed .776 .381 -.764 87 .447 -.234 .306
Equal variances not assumed -.777 67.691 .440 -.234 .301
Fairness, honesty,
ethics, integrity
Equal variances assumed .161 .689 .140 110 .889 .039 .278
Equal variances not assumed .142 83.333 .888 .039 .275
Creativity,
innovation, invention
Equal variances assumed 2.714 .104 .378 76 .706 .125 .331
Equal variances not assumed .406 52.514 .687 .125 .308
Increasing efficiency
and reducing costs
Equal variances assumed 1.832 .182 -1.849 53 .070 -.845 .457
Equal variances not assumed -1.921 24.140 .067 -.845 .440
Cultural diversity Equal variances assumed .199 .657 -1.195 52 .238 -.564 .472
Equal variances not assumed -1.171 24.493 .253 -.564 .482
International Journal for Quality In Higher Education Institutions, 2014, 1(1)
51
Table 2. Testing the differences between academics and students in relation to their perception on the desired
organizational values in Alexandru Ioan Cuza University of Iasi – continuation
Organizational values
Levene's Test t-test
F Sig. t df Sig.
Mean
Dif.
SE
Dif.
Evaluation and merit
recognition
Equal variances assumed .169 .682 -1.396 115 .165 -.397 .285
Equal variances not assumed -1.376 73.223 .173 -.397 .289
Organizational
excellence
Equal variances assumed 2.897 .093 1.013 68 .315 .354 .349
Equal variances not assumed 1.106 46.820 .274 .354 .320
Running exactly
managers’ orders
Equal variances assumed 2.489 .123 .603 36 .550 .314 .521
Equal variances not assumed .675 20.078 .507 .314 .466
Flexibility,
adaptability
Equal variances assumed 1.498 .226 -.225 60 .823 -.090 .401
Equal variances not assumed -.232 30.932 .818 -.090 .388
Initiative Equal variances assumed .003 .959 -.890 64 .377 -.340 .382
Equal variances not assumed -.873 32.014 .389 -.340 .390
Improving the work
climate
Equal variances assumed .034 .854 -2.032 55 .067 -.793 .390
Equal variances not assumed -2.047 48.609 .046 -.793 .387
Trust Equal variances assumed .603 .440 .373 63 .710 .153 .411
Equal variances not assumed .383 24.001 .705 .153 .400
Freedom of
expression
Equal variances assumed .779 .381 .427 68 .671 .166 .389
Equal variances not assumed .411 29.998 .684 .166 .405
Order and discipline Equal variances assumed .483 .490 -1.670 60 .100 -.706 .423
Equal variances not assumed -1.543 21.029 .138 -.706 .458
Focus on results Equal variances assumed 1.827 .181 -.299 65 .766 -.117 .391
Equal variances not assumed -.273 20.221 .788 -.117 .427
Passion and
professionalism
Equal variances assumed 2.238 .139 .633 81 .528 .216 .341
Equal variances not assumed .660 64.422 .512 .216 .327
Managers’
compliance to their
commitments
Equal variances assumed .010 .922 -.302 39 .764 -.135 .447
Equal variances not assumed -.292 24.224 .773 -.135 .462
Compliance with
regulations and
procedures
Equal variances assumed 1.594 .213 -1.636 45 .109 -.767 .469
Equal variances not assumed -1.540 23.808 .137 -.767 .498
Managers’ respect for
others’ opinions
Equal variances assumed .002 .968 -1.150 41 .257 -.524 .456
Equal variances not assumed -1.108 18.663 .282 -.524 .473
Satisfaction Equal variances assumed 2.674 .107 -.813 67 .419 -.286 .352
Equal variances not assumed -.827 66.880 .411 -.286 .346
Personal and
professional security /
safety
Equal variances assumed .032 .858 .000 50 1.000 .000 .418
Equal variances not assumed .000 28.283 1.000 .000 .422
Nica et al. – Main values of the higher education institutions. The case of Alexandru Ioan Cuza University of
Iasi
52
Table 2. Testing the differences between academics and students in relation to their perception on the desired
organizational values in Alexandru Ioan Cuza University of Iasi – continuation
Organizational values
Levene's Test t-test
F Sig. t df Sig.
Mean
Dif.
SE
Dif.
Teamwork and
mutual trust
Equal variances assumed .242 .624 -.147 71 .883 -.054 .369
Equal variances not assumed -.145 38.345 .886 -.054 .376
Organizational
stability
Equal variances assumed .021 .885 -.085 39 .933 -.048 .571
Equal variances not assumed -.082 14.470 .936 -.048 .591
Tradition Equal variances assumed .009 .924 .057 63 .955 .022 .391
Equal variances not assumed .057 37.401 .955 .022 .387
Transparency Equal variances assumed .568 .454 -1.216 70 .228 -.458 .377
Equal variances not assumed -1.256 50.233 .215 -.458 .365
If we analyze the main sources of cultural tension (the difference between the value’s rank
in the current situation and its rank in the desired situation) at Alexandru Ioan Cuza University of
Iasi (Figure 4), we notice that academics would prefer an organization in which consultation and
participation (increases 19 positions), stakeholders’ satisfaction (moves up 19 positions),
improving work climate (improves 15 positions), open communication (goes up 15 positions) and
organizational excellence (increases 14 positions) are promoted.
Figure 4. The main sources of cultural tension at Alexandru Ioan Cuza University of Iasi, according
to the academics’ perspective
Besides, they believe there is too much pressure on complying with rules and procedures
(drops 26 positions), running exactly managers’ orders (falls 26 positions), maintaining
organizational stability (moves down 22 positions), focusing on results (goes down 21 positions)
International Journal for Quality In Higher Education Institutions, 2014, 1(1)
53
and respecting order and discipline (moves down 18 positions). This set of values, analyzed
separately, defines a work environment in which employees feel that their freedom of action and the
possibility of achieving performance by using their abilities are limited. The academics focus on
reducing these limitations.
From the students’ perspective, the main sources of cultural tension at Alexandru Ioan Cuza
University of Iasi (Figure 5) include the intensity of promoting responsible attitude (falls 15
positions), tradition (drops 14 positions), organizational stability (moves down 14 positions),
competition (falls 13 positions) and respecting the order and discipline (goes down 11 positions).
The pressure that these values exercise may affect the development of their abilities, relationships
with others and overall satisfaction.
Regarding the values that should be promoted in the university’s culture, students’ opinions
focus on teamwork and mutual trust (increases 15 positions), transparency (moves up 12 positions),
organizational excellence (improves 11 positions), open communication (goes up 10 positions) and
fairness, honesty, dignity, ethics and integrity (increases 9) are encouraged. As we may notice, the
intensity of their promotion goes bellow students’ expectations.
Figure 5. The main sources of cultural tension at Alexandru Ioan Cuza University of Iasi, according
to the students’ perspective
If we compare the main sources of cultural tension, from the students’ and academics’
perspective (Figure 4 and Figure 5), we observe that both categories are unhappy with the pressure
exerted by the encouragement of ensuring organizational stability and respecting the order and
discipline. This may excessively develop their obedience and may inhibit students’ and academics’
professional development. Instead of these, they all appreciate a more intense promotion of
organizational excellence and open communication, values that support creative thinking and
individuals’ constant development.
Nica et al. – Main values of the higher education institutions. The case of Alexandru Ioan Cuza University of
Iasi
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It is remarkable that values such as quality and competence are included in the first three
positions in both the academics’ and students’ rank. Besides, they are describing the current and
also the future situation. Therefore, they represent the stable core of the university’s culture.
Synthesizing, academics and students define Alexandru Ioan Cuza University of Iasi by
using values such as quality, competence, tradition, responsible attitude, focus on results and
competition. Although these seem to be the key to university’s success, some are perceived as
sources of cultural tension. As we have seen earlier, academics believe there is too much pressure
on focusing on results while students support the intensity of promoting tradition, responsible
attitude and that competition should be decreased significantly. These should be replaced with
organizational excellence and open communication.
4. Conclusions and further research directions
Identifying the main organizational values and sources of cultural tensions in higher
education institutions is critical since they affect directly and indirectly the relationships between
the members of the academic community, the quality of the teaching process as well as students’
development.
The organizational culture of Alexandru Ioan Cuza University of Iasi is described as being
based on quality, competence, tradition, responsible attitude, focus on results and competition.
These values ensure the university’s success on the dynamic and challenging market of educational
programmes.
Besides, the fact that there are no statistically significant differences between students and
academics in relation to their opinion on the most promoted values at Alexandru Ioan Cuza
University of Iasi emphasizes the university’s success on using the appropriate instruments for
encouraging the same values among two different types of stakeholders: employees (academics)
and clients (students).
Still, the management team should take into account the stakeholders’ need for
development in a flexible environment that encourages knowledge acquisition, creation,
dissemination and exploitation. Both students and academics brought forward their need for using
their knowledge efficiently, for mutually sharing their ideas and for being appreciated for their
performance. Therefore, they presented the ideal organizational culture as being based on: quality;
competence; fairness, honesty, dignity, ethics and integrity; fellowship; accurate evaluation of
individual performance and merit recognition; cooperation, collaboration and partnership and
open communication. So, according to students’ and academics’ opinion, the ideal university
culture is the one that aims to achieve excellence by fostering quality, competence, communication
and cooperation.
Last but not least, when developing future policies and strategies, the management team of
Alexandru Ioan Cuza University of Iasi should take into consideration the main sources of cultural
tension. Both categories of stakeholders emphasized the necessity of reducing the importance of
organizational stability, tradition and respecting the order and discipline; they believe the efforts
should focus on promoting organizational excellence, performance, adaptability and open
International Journal for Quality In Higher Education Institutions, 2014, 1(1)
55
communication. Maintaining the current cultural orientation will influence, in time, the work
climate, thus affecting students’ and academics’ satisfaction and performance. In this process of
cultural transformation, two values namely, quality and competence, may be used as anchors for
stability and cultural identity since they may generate changing initiatives, accepted by the majority
of the academic community.
The research is limited by the fact that it only shows the situation in one Romanian public
university. As a consequence, its results cannot be generalized to the local or national educational
system. Besides, we only took into account the perspectives of two categories of stakeholders and
neglected the opinion that other internal and external stakeholders (researchers, administrative staff,
business agents etc.) may have.
Despite these limits, we aim to extend the research at the national level and to analyze
whether organizational values are influenced by the faculties’ profile or not. We want to find out if
there is any difference between the system of values promoted in the social sciences and humanities
faculties and the ones in the exact sciences faculties.
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