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Maintenance & Support PlansWith Maintenance & Support Plans users are never left behind.
The “Stay Current Guarantee”
Zemax
Maintenance Plans - “Stay Current Guarantee”
Maintenance & Support Plans Include:
Access to the Latest Major ReleaseEasily download updates of the latest major release! With a current maintenance agreement, you may immediately benefit from the perpetual development of Zemax. The newest features, functions and benefits are at your fingertips, ready to help design your next big innovation.
• Adopt the newest release
• Leverage advanced technology
• Employ the latest enhancements
• Utilize the latest features and functionalities
• Discover new capabilities
• Enhance productivity
• Shorten time to innovation
• Gain a competitive edge (Preempt the competition)
Periodic Software Improvements Software improvement and fixes between major releases yield:
• Greater uptime
• Faster issue resolution
• Enhanced productivity
• Reduced obstacles to design completion
Global 24/7 SupportOf course, Zemax Maintenance & Support Plans include access to our global team of optical engineers if and when needed. We have technical support teams in the USA, Europe and China to ensure 24/7 availability by e-mail – every business day. This dedicated team resolves most issues within 24 hours.
• 1st line support – Most queries are resolved immediately by a Zemax Analyst
• 2nd line support – Difficult questions may be escalated to a Senior Zemax Analyst, who provides in-depth support as required
• Zemax Development Team implement fixes for bugs discovered
Online Self-Help ToolsThe Zemax Knowledge Base Provides how-to articles and many example files. Visit: www.zemax.com/support/knowledgebase
User Forum The KB provides the opportunity to list issues and seek solutions from fellow Zemax users. Visit: www.forum.zemax.com
• Online release updates• Instant access to the newest features,
functions and capabilities• Continuous improvements
Maintenance Plans - “Stay Current Guarantee”
Maintenance & Support Plans Include:
Zemax
Optional Zemax TrainingZemax Training Courses can help you efficiently and accurately model, analyze, optimize and tolerance virtually any optical system. Introductory to advanced level courses are offered in the US, Europe, Japan and China. Private, customized training is also available. Please contact a Zemax representative for details.
Courses offered:• Optical System Design Using Zemax
• Advanced Imaging System Design Using Zemax
• Lighting and Illumination Design Programming Zemax
• Private Training Courses
• Essential Skills for Optical Design, U.K. only
Contact SupportTechnical Support ......................................................................... [email protected] .............................................................................................. www.zemax.comInquiries .................................................................................................. [email protected]
Zemax Productivity Assurance:Our Zemax Productivity Assurance plan (purchased annually as an add-on to support), delivers outstanding service and value. In addition to unlimited technical support and new release versions via download, Productivity Assurance includes:
• 80% Off Key Replacement If your Zemax key is lost, damaged or stolen, obtain a replacement at an 80% discount from the regular price.*
• 20% Off Zemax Training Make the most of your Zemax investment. Save 20% on a Zemax training course of your choice from our published course schedule. Please visit us online at www.zemax.com/services/training for complete details and sign-up instructions.
• Online release updates• Instant access to the newest features,
functions and capabilities• Continuous improvements
• Global 24/7 email support • Phone support during business hours• Online self-help tools • Zemax Productivity Assurance
with key replacement*
I have been a Zemax owner for over 20 years. I also use two copies where I work (one in a classified area). I have always been thrilled with the quality of the software and support. You should be very proud of your software and staff.
- Malcolm J. MacFarlane, PhD
“ “
Copyright © 2014, Zemax LLC. All rights reserved. Specifications are subject to change without notice. OpticStudio is a registered trademarks of Zemax LLC.
Contact Us Today
Global Corporate HeadquartersZemax, LLC
22908 NE Alder Crest Drive, Suite 100Redmond, WA 98053
T. +1 425 844-0152 F. +1 425 844-0153
Greater ChinaZemax China, Ltd.
B301 SOHO ZhongShan Plaza No.1065 West ZhongShan Road
ChangNing District Shanghai 200051
T. +86 21 5242-2288F. +86 21 5242-2066
EuropeZemax Europe, Ltd.
8 Riverside Business Park, Stoney Common Road
Stansted, CM24 8PL, UKT. +44 1279 810911F. +44 1279 810912
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