Steve Hurn GM Cloud SAP

Making Change Your Advantage

Unprecedented Pace of Change

5B5Bmiddle class

growing to 5 billionwill strain resources

15B15Bweb-enabled devices

by 2013 will createintelligent universe

DataDoubling

DataDoubling

every 18 monthscreate opportunitiesand risks for value

creation

75%75%New enterprise IT spend

will be cloud-based orhybrid by 2016

MillennialsMillennialswill transform

customer demands andthe workplace

1B1Bpeople in social network

will rewire businessand personalboundaries

New +Disruptive

New +Disruptive

business modelswill accelerate change

and innovation

Rapid State of Change

EMPLOYEES AREDIFFERENT (TOTALLY)

Mobility Big DataSocial andBusinessNetworks

Apps

THE WORLD INTERACTSDIFFERENTLY

…all powered bythe CLOUD

8

Out Innovated. Couldn’t Simplify.

52% of the Fortune 500 firmssince 2000 are gone

“TECHNOLOGY ISA RESOURCELIBERATING FORCE!”PETER DIAMANDIS, ABUNDANCE ISOUR FUTURE

…BUT FOR NEWREASONS

“The primary driver for cloud adoption willshift from economics to innovation asleading-edge companies invest in cloudservices as the foundation for newcompetitive offerings.”

INNOVATION AND AGILITY

HR CUSTOMERSales, Service &

Marketing

PROCUREMENT FINANCE

LEADINGCLOUDAPPSAND

SUITE

Our Strategy helps Customers to focus on Business OutcomeOur Strategy helps Customers to focus on Business Outcome

© 2014 SAP AG or an SAP affiliate company. All rights reserved.

Change is in the air for HR

Five generationsand impact of millenials create new workforce dynamic

Simplify & standardizeto increase HR flexibility

Just-in-time workforcepools of talent with >33% contingents

Talent managementstill a top 3 CEO priority

To execute successfully at today’s rapidbusiness pace, re-thinking HR strategies is a must

Expansion intonew markets:how to find theright talent

Multi-generational,globally diverseworkforce: howto engage them

Accurate andglobal workforcedata: how to planand measure

Ever-changinglegalrequirements:how to staycompliant

Comprehensive Talent and Core HR ApplicationsDrive efficiency, compliance, and HR strategy execution

Succession &Development

Core HR: Employee CentralEmployee Record | Organizational Management | Payroll | Shared Services

Time Sheet | Global Benefits

CompensationManagement

PerformanceManagementLearningRecruiting and

Onboarding

Competencies, Skills, Best Practices

Global Presence• In-country product managers to track legal

changes

Localization• 177 countries with local time zone,

currency support and business rules• 68 countries localized for Employee Central• 27 countries localized for Employee Central Payroll

Support• 24/7 support across globe

Regional Data Centers• Distributed global organizations and centers of

expertise in Asia, North America, and Europe

Truly GlobalUnparalleled global experience for your globally expanding business

Languages• 37 languages for processes and documentation

Data Privacy• Support for local employee data privacy and

security regulations

Partner Ecosystem• Over 1,000 certified implementation

consultants across the globe

Saved over $5 million on recruitmentfees alone

Reduced monthly payrolltroubleshooting by 40 hours

Supports SuccessFactors solution for90% of workforce in 46 countries with justthree staff members

Reduced agency fees by 47% forcritical positions and in some areasas much as 90%.

15 day reduction in time-to-fill, $200reduction in cost-per-hire and 31.5%increase in hires

16% of new hires came through internaltransfers that were identified by theRecruiting tool

Deployed Employee Central,Performance Management andCompensation in 8 months, withinbudget

Replaced 50 disparate HR systemsaround the world with one solution thatwould integrate core employee datawith talent management

Increased percentage ofemployee performance reviews handledaccording to HRprocesses from 60% to 98%in just five months

Tangible Business Value Scale (# of users)

Proven agility, speed, scalability, and business value:Leading companies trust SAP

370thousand

300thousand

320thousand

50thousand

163thousand

90thousand

SAP-SuccessFactorsTransforming business strategies into business outcomes

Business Outcomes

Top line growth

Revenue peremployee

Profit

Shareholder value

Customer loyalty

HR Execution

Retention

Efficiency

Compliance

Insight

Alignment

Compensation and Rewards

Diversity

Leadership Development

Talent Pipeline

Business Strategies

Organic Growth

M&A

Customer Intimacy

Global Expansion

Renewal

+2011

1986SAP HR is launched

2001• ESS/MSS• E-learning• E-Recruiting

2001-2009:• Goal & Performance Management• Compensation Management & Variable Pay• Succession Management• Development Planning• Recruiting Management• Workforce Planning & Analytics

SAP has enabled HR solutions all over the world for 28 years

25+ million SuccessFactors users in 177 countries, with 13 years of Cloud HR experience

Global expertise across 25 industries

2010 – 2012:• Team Rater• Calibration• Goal Execution• Employee Central Core

HRIS

• JAM Collaboration• Learning Management• BizX Mobile• Headlines

2013• Onboarding• Global Payroll• Recruiting Marketing• Time Off Management• Skills Library

2014• Presentations• Employee Central

Service Center(planned)

• Employee CentralGlobal Benefits(Planned)

Commitment to Innovation28 years of HCM Experience

Communities120,000+ members

EcosystemGlobal network ofImplementation

partners

Customer SupportSupport that doesn’t

sleep: 24X7

LegalGuidanceLocalized by

country

FeedbackLoops

Incorporating thevoice of the customer Training

Learning on demand

Committed to your success

SAP CLOUDFOR CUSTOMER

ENGAGEMENT

Engage with Your Customers Like Never Before

SAP Cloud forService

SAP Cloud forSocial Engagement

SAP Cloud forSales

SAP Social MediaAnalytics by NetBase

PROSPECT CUSTOMER PROMOTER

SOCIAL COLLABORATION ANALYTICS MOBILE AND OFFLINE

SAP Cloud for Customer

RichInsights

SeamlessIntegration

IndustryContent

Beautiful UserExperience

EARN their business byknowing them better

GROW with them astheir needs change

TURN prospects intopromoters

WEB MOBILE EMAIL CALLCENTER

MARKETPLACE

INTERNETOF THINGS

CONTACTCENTER

POS MARKETINGCHANNELS

DIGITALGOODS

SOCIAL

INDUSTRIES

MARKETING SALES SERVICE SOCIAL COMMERCE

PREDICTIVE ANALYTICS

HANA AS A PLATFORM

SAP CLOUD FOR CUSTOMER ENGAGEMENT:PRODUCT PORFOLIO OVERVIEW

SAP CLOUDFOR PROCUREMENT

5) Be Invoiced

Process Invoice

4) Buy it

Request Approve Receive

What we do

2) Sign the Deal

Collaborative Sourcing

Contract

1) Find a Deal (Sourcing)

Ariba Spend Visibility Ariba Discovery(Free) Collaborative Sourcing

Analyze Discover Plan Tender/Negotiate

Supplier Info andKPI tracking

3) Broadcast it

CollaborativeCommerce

BroadcastCatalog

Procurement on Demand

YourNeed

6) Pay

ManageCash

Collaborative Finance

Sup

plie

rWor

ld

Withclose to

1 Million suppliers

CollaborativeCommerce

Sourcing

Contracts

Purchase Orders

Order Confirmation

Shipping Notices

eInvoices

Invoice Status

Payment Status

Early Payments

Catalogs

Typical Value Ariba BringsLeveraging Ariba network and source-to-pay solutions

4-15% Sourcing savings

70% Operating cost reduction (AP & Procurement)

60% Compliance improvement for 1-4% related savings€2-3M Discount savings for €1B addressable spend

40%+ Cost reduction

6 Days DSO reduction

15% Increased sales & wallet share

Buyer Benefits Supplier Benefits

BEST IN CLASS BENCHMARKS1

75%% of PO & Invoice lines

against item Master/Catalog/ Contract

+73%of addressable spendmanaged strategically

10,000+POs processed per FTEInvoices Processed per

FTE

% of spend under earlypayment discount

50,000+20%

(1) Based on Ariba customer engagements and benchmarks

http://www.youtube.com/watch?v=7BGIKZogR48

Influence buyingbehavior

Influence buyingbehavior

Deliver a 360 view ofthe customer

Deliver a 360 view ofthe customer

Improve overallengagement

Improve overallengagement Grow lifetime valueGrow lifetime value

Align people withgoals and objectives

Align people withgoals and objectives

Increase customersatisfaction

Increase customersatisfaction

Increase operationalefficiency

Increase operationalefficiency

Deliver 360° view ofspend and vendor

relationships

Deliver 360° view ofspend and vendor

relationships

Discover newbusiness

opportunities

Discover newbusiness

opportunities

Customers Seek Outcomes Not ProductsCustomers Seek Outcomes Not Products

Enable employees todevelop themselvesEnable employees todevelop themselves

Accelerate time toproductivity

Accelerate time toproductivityReduce COGSReduce COGS

Success Formula with Cloud:Combining LoB and IT to succeed

CIOCPO, CMO, CHROEVP Sales

SAFE, SECURE and SUSTAINABLESIMPLE, SEXY and SCALABLE SUCCESSFUL

Outcome

The right mix

your cloud. your way.