Making IP Telephony Simple Update Date: 10-09-2015training.revesoft.com/SwitchFeatures.pdf · Making IP Telephony Simple… Update Date: 10-09-2015 Active registration Advanced live

Making IP Telephony Simple… Update Date: 10-09-2015


REVE Systems offers a comprehensive and dynamic carrier grade solution through its most significant

innovation iTel Switch Plus. iTel Switch Plus is one of the most popular and market leader soft switch

brand for the global retail and wholesale platform. iTel Switch Plus ensures most reliable and cost

effective solution that can help entrepreneurs grow as a giant global carrier in VoIP industry. Multi-

level reseller support, easy end user interface, integrated billing, and class 4 & 5 soft switch features

are some of the core competencies of iTel Switch Plus.

ACHIEVEMENTS:

* 10,000 SIP transaction/sec while using 3% CPU

* 5000 SIP registration/Sec while using 3.5 CPU usages

* Maximum 14,000 SIP registrations/Sec

* CPS 625 for mentioned Hardware

* Maximum handled call in one server (Mid Level H/W):

•15,000 calls without Media

•5,000 calls with Media


UNIQUE ADVANTAGES OF ITEL SWITCH PLUS

Supports All Modes Of VoIP Business

Quickest Call Connectivity

Wholesale and Retail solution In Single Platform

Distributed Architecture To Maximize Server Efficiency

Scalability Without Service Interruption

Instant Data Back Up Panel and Replication facility to protect Data loss

Behavioural Based Alarm Through Email & SMS

Dashboard To Give An Overview Of Your Business Status

Supports all modes of Routing tools

Stable while handling large Call volume

Client Balance Can Never Go Negative

Separate Database for Failed and Successful CDR to make sure smart and fastest

Reporting

Supports Multiple online Payment Gateways

Supports International Mobile Top Up and Money Transfer

Easy Migration Facility from Other Switch with all necessary data

Data Backup For Redundancy


FEATURES ITEL SWITCH PLUS:

SL No. Feature Remarks

1. Client Management:

iTel Switch Plus supports 4 types of clients. They are

Reseller,

Originating,

Terminating and

Both (Originating & Terminating).

Admin will have the below key features to manage these clients:

Create unlimited Resellers

Create “Commission Based” or “Rate Based” resellers

Set Balance and Rate Plans for the reseller

Supports both type of payment -Prepaid and Postpaid.

Number of call for Reseller can be controlled.

Client authentication can be done by IP, Prefix and

Caller ID.

2. Rate Plan Management:

Cutting-edge Rate Management Module of iTel Switch Plus can

be used for

Assigning different rate plan for originating and

terminating clients.

Prefix wise rate plan management

FnF rate plan

Voice packages with separate rate plans

Option to Add TAX on rate plan

Easily create New Rataplan by changing a specific

amount (of % value) in existing rataplan.

Time Slotting facility (Peek/off Peek) based on

destination

Recharge Card

Set Future rataplan for auto-activation on “ Particular

date and time”

Fast Upload and easy to Download Rate plan as CSV

file.


3. Route Management:

a) Routing Methods to ensure maximum profitability:

Prefix Based Group Routing

Destination Code wise Routing

Priority Base Routing

Longest Destination Code Base Routing

Loss Less Routing (LLR)

Time Base Routing

Percentage base routing

Quality Base Routing

Quality Base LCR routing

Traffic sharing or Percentage Base Routing

Least Cost Routing(LCR)

Client Wise Specific Routing

Port capacity Base Routing

Stop Retry Facility

Error Code Base Routing

Translation Base Routing

b) Routing with GSM Gateway:

Supports GSM Gateway or VOIP SIP BOX to terminate

calls with Private gateway

c) Number Portability:

iTel Switch Plus offers the best routing features to

comfortably handle and manage call terminations to

places where Mobile Number Portability is available.

Mobile Operators are offering mobile number

portability facility to all their customers, whereby they

can switch between carriers by keeping their same

mobile number.

4. Advanced Monitoring

System

Monitoring system for iTel Switch Plus will allow the user to get

detailed and summary reports to manage and plan the business

Transparent monitoring system with detail and

summery reports.

Monitoring Graph (Pie chart, Bar Graph)

Active Call List


Active registration

Advanced live call log monitor facility along with

detailed SIP log

Financial report (Profit loss report, Invoice generation

, Recharge History)

5. Call simulator

Call Simulator feature allows service provider or admin to test PINs

with the available routes and check if they are performing

properly. The main functions of Call simulators are -

Check for termination or PIN related issues to a

particular dialed number or for a particular route.

Check routing Sequence among available routes and

explore the status.

Check balance and rate plan.

Check Gateway and Rout quality

Mailing option for sending the report to the vendor.

It provides the information of available route list and

routing sequence.

6. Monitoring Dashboard

Dashboard plays an important role in planning, monitoring and

forecasting business condition. In our dashboard at a glance

admin can see following Data:

Live Statistics

Call statistics

Server Status

Revenue Status

System Client Status

Last Days Statistics

Top 10 customers/ Gateway wise report

Country wise report

7. Security

iTel Switch Plus values maximum security for the users to avoid

unauthorized login attempts or hacking and ensure a

uninterrupted profitable business.

Provides second layer authentication by integrating

OTP device for admin and reseller access.

Set user wise role and build IP restriction.

Https Supported WEB page


Encrypted password in Database

Auto block of “Username and Password” for

consecutive failed attempts

System will force to Change password on every month

8. Behavioral Based Alarm

System can generate and send alarm to Admin via SMS or Mail:

Server performance based on Disk Usage, Memory

Usage and CPU usage

Performance alert based on ASR< ACD and Average

PDD

Impulsive call termination

Unexpected amount recharge

Rapid increase in call volume

Low balance

Replication status

Security alarm

Database backup alert

Unauthorized user access alert

Blacklisted IP Alert

9. Payment Module:

iTel Switch Plus supports multiple payment Modules. Such as-

Online payment gateway

Recharge Card

Bank/Exchange Payment

Online Payment Gateway:

End users, originating carriers & resellers can pay to the service

providers via VISA, Master, and American Express Cards. Not only

Admin but also resellers can configure their own payment

gateway from their panel and can also receive payment from

their own clients. iTel Switch plus Supports following payment

gateways:

PayPal

Authorized.net

eProcessing

CASHU

Payment Wall

Btaintree


Ingenico

Recharge Card:

Generate recharge Card which can be used to

recharge client’s account.

Bank/Exchange Payment :

Admin can set currency conversion rate to adjust

balance in billing automatically.

To keep track and to inform admin, clients can Make

payments at Bank and Exchanges and upload

information in System.

10. Mobile TOP UP Facility:

User can enjoy Top-up facility from any part of the world by using

the same VoIP Pin.

a) MTU Report Modification

b) MTU Failed Reason on Report

c) Supported Payment Gateways are as follows:

TransferTo

Ezetop

RechargeNow

PrepayNation

PayPoint

CellCom

TopUpForYou

TopUp24

Mobikwik

11. PIN to PIN call facility iTel Swith Plus can be configured for Free or Chargeable PIN to

PIN call facilities.

12. Reseller partition Reseller Partitioning, administrator can create a new customized

billing interface for his resellers

13. Commission Based

Reseller or Agent Module

This module will promote the business of Admin by helping

individuals who will be an Agent of the Admin.

Admin will provide a certain percentage as a

commission with the balance of Agent and this

commission value will be the profit of that Agent.

This module will promote Admin business with the help

of individuals who will be an Agent to the Admin.


Admin will provide a certain percentage as a

commission with the balance of Agent and this

commission value will be the profit of that Agent.

Delete option for inactive Reseller or client.

An Agent can do the following things on behalf of

Admin:

o Creates new pin for the Admin

o Recharge every pin of Admin

o Generate recharge Card

14. Never Go Negative

NGN is a next generation billing feature that intelligently prevents

user account balance from going negative. This feature of this SIP

soft switch is specially developed in order to prevent the losses

incurred by many resellers. Switch can stop a running call if there

is insufficient balance

15. Supports multiple

language

By default, switch has 10 languages such as English, Bengali,

French, Spanish, Turkish, Arabic etc. but we can add other

languages as per the preference of clients.

16. IVR Recharge User can hear account balance or recharge information through

IVR (Interactive Voice Response)

17. End user access panel

Through this option end-user will be able to do following things-

End user can check balance and Call Details

End user can check destination wise rate

Can Recharge from WEB

Can make VOIP Calls from WEB

Can do Mobile TOP UP

Can use online payment gateway

18. Call Record Facility System can save voice conversation and Admin can listen the

audio from the web.

19. Video Call Supports Video Call

20. Advanced Role

Management

Supports Multiple role Management and can allocate with

different System user.

21. Class 5 Features

iTel Switch plus have following class 5 Features:

Call Forking

Extension Calling


PIN to PIN calling

Call Forwarding (Via IVR)

Call Waiting

Music on hold

Three-Way Conferencing

Video Calling

Prepaid and Post Paid Client Management and

Invoicing

FAX and Voice Mail ( Will come soon)

22. Online Signup

With this features anyone can get his account instantly. We are

supporting following features of online signup:

PIN, Reseller and IP client Signup available

Switch have own Signup Page to support this facility

If Needed User can integrate this Signup with his

WEBSITE by using API

23. Reporting

iTel switch plus have Comprehensive and flexible Reporting along

with following Features:

User can generate report for both Terminating and

originating destination code.

PIN client can check their CDR within a custom date

Summary report from Pin panel

Reporting at Originating client panel

Reporting for Both type client

Reporting with Custom date

Unused PIN Report

24. Auto Invoice and Due

Date in Invoice

Our soft switch have Client and prefix wise auto invoice

generation facilities to reduce manual invoicing load

of the user.

Client wise auto invoice to reduce manual invoicing

load for the user

25. IM Message

Broadcasting

Admin can broadcast message based on country, PIN batch and

even single PIN.

This messages can also be scheduled to be sent

latter.


26. IP Firewall Management

(White / Black Listing)

User can create White List or Black List of IPs to restrict and control

who can send calls through the system.

27.

Proxy and Non Proxy

Mode configuration for

IP client

Client wise Termination IP hiding facility. System can reduce

Server Bandwidth and load as well.

28. Client Authentication

facility

There are Multiple ways to authenticate clients such as -With IP,

Caller ID, and Prefix

29. Audio Codec Priority

configuration

As per the requirement user can set priority of Voice codec so that

termination switch can negotiate with the available of codec

termination.

30. Switch Partition

iTel Switch Plus provides complete switch partitioning facility,

which allows administrator to make switch partition and distribute

it to other clients. Every partition will be a completely new switch

and child partition switch owner can use it as an independent

switch.

Fully customized billing interface

Admin can change billing outlook anytime

Possible to assign domain name or IP wise separate

billing link

Admin can assign separate switch IP for each switch

partition (if server has additional IP)

Admin can assign same switch IP with different SIP port

if server has one available IP

Admin can block/unblock child partition switch

anytime

Admin can increase/decrease call volume of child

partition switch

31. Captured billing

modifications

General Activity Log report enables highest-level of

security

With this admin can trace all billing activities. It helps to

track the changed, updated, and deleted information

by any other existing user.

32. Facilities for CLI and Non

CLI CLI and Non CLI Route Checker:


CLI and Non-CLI checker is a unique feature in iTel

Billing. Using this option user will be able to check their

route whether they are CLI or Non-CLI.

CLI Translation:

In our system we are giving opportunity for sending

Both Fixed and Random CLI. System will generate CLI

randomly based on given value by the user.

As per incoming CLI prefix you can change CLI before

sending termination

33. VoIP Web Dialer VoIP call facility through website

34. Routing for Number

Portability

iTel Switch Plus offers the best routing features to

comfortably handle and manage call terminations to

places where Mobile Number Portability is available.

Number Portability:

Mobile Operators are offering mobile number portability facility to

all their customers, whereby they can switch between carriers by

keeping their same mobile number.

35. Advertisement section Admin can set advertisement for his End User,

Originating IP client and for Resellers.

36. SMS Supports user wise separate rating and Billing

Supports Https and SMPP Based Gateway

37. Voice Package

Management

It comes with a readymade feature that enables its

users to easily offer call bundling to different

destinations clubbed into one, for higher reseller profits.

38. Refer a Friend

Automatically tracks all invites sent by your current

users through the social media platforms, to any non-

user and creates the appropriate database in the

billing system. This feature helps you to easily manage

all their rewards payable.

39. Promotion & Discounting

Module

According to Recharge Value Admin can offer

different Promotion and Discounting offer to the User

40. API Support all standard API to make sure communication

with 3rd party platform


41. Call Center Support Supports Short Number and DID number to manage

Call Centre Solution

42. Online Data Backup

Panel

Web based Database backup Panel

Data backup Monitoring panel

Real time Replication Support

Notification Alert on Backup Status

43.

Supports

Bank/Exchange

Payment Update

Support currency conversation

Support Instant Payment and balance Adjustment

Save all transaction history

44. CDR Reprocess/ Re-

rating

Support client wise Reprocess facility to ensure Perfect

Invoice and loss

45. Separate Billing access

Panel for Multiple User

System Supports Separate Panel for Different User in

same system

Like Separate Panel for Reseller, Separate Panel for End

User, Separate Panel for IP client within same Billing Link


Modules of ITEL SWITCH PLUS:

CALLING CARD PLATFORM:

1. Online Signup facility

2. Multiple user Authentication Mode

3. DID menu for Reseller

4. Call forward through IVR

5. Search PIN with Caller ID from Admin and Reseller Panel

6. Batch operations for PIN - Activate, Block, Delete

7. Find PIN list with Serial number.

8. Enable or Disable minutes IVR.

9. Auto Online Recharge option

10. Configurable welcome IVR for each DID

11. Supports Pin and Pin less calling

12. Supports Multisession

13. Speed Dial facility

14. Dialing option without # key

15. Supports IVR with multiple Currency

16. Chargeable DID call per min

17. Caller ID add option through IVR

18. Supports multiple payment system such as : PayPal, Master Card, VISA Card etc.

19. Time limiting option for DID call

20. Buying and Selling Cost for DID Calling card

21. Recharge using recharge card number only (no serial number of card is required)

22. DID for Outgoing Call

DID Forwarding :

The people those who travels frequently Forwarding DID is a very nice option for

them. The end user will collect a Forwarding DID number from the Admin of our

switch and can be used that DID to receive all Local GSM number to his foreign

GSM number. If he registered with the account than call will come fast to his

VOIP Pin account.

DID Multiplex:

New innovative features that will facilitate End user to do DID Hot dialing. That

means without any destination number any registered User can make call Via

DID number and it will pass automatically to the required GSM number.


23. Business value

Pre-paid:

before using the DID.

Post-paid:

after successful call.

24. DID numbers will be deleted automatically by the system after time is being expired

25. DID purchase option from Client panel

26. Client can choose his own IVR Language (for both DID and minutes, balance IVR, call

back service)

27. DID wise Profit summary to keep close eye on your business

28. Rate Based Reseller can do DID business

CALL BACK SERVICE:

1. Single DID Number based calling facility

2. Balance IVR and minute IVR

3. Configurable DTMF timeout

4. 1st leg and 2nd leg call wise separate billing facility

5. Supports multiple call session

6. Configurable Welcome Message to imitate calls

7. Registering option through IVR

8. Support Multiple IVR language

9. Language Selection for end user on DID Call Back service 10. Can set different rate plan for the First leg call in Call Back Service


SWITCH PARTITION

iTel Switch Plus provides switch partitioning facility. This feature allows administrator to make partitions of the

switch and distribute it to clients. Every partition (Child partitions) will act as independent switch. The total

concurrent call will be divided as per configuration between all partitions of the switch.

By default, administrator can generate 3 switch partitions but it's configurable and can allow switch partitioning

facility to his newly created child switch as well.

Note: Every switch partition will decrease the admin switch call volume and that volume will be assigned to child

partitioned switch.

Features:

Fully customized billing interface

Admin can change billing outlook anytime

Possible to assign domain name or IP wise separate billing link

Admin can assign separate switch IP for each switch partition (if server has additional IP)

Admin can assign same switch IP with different SIP port if server has one available IP

Admin can block/unblock child partition switch anytime

Admin can increase/decrease call volume of child partition switch


RESELLER PARTITION

iTel Switch plus has introduced Reseller Partitioning where administrator can generate new customized billing

for his reseller and that new billing will be only accessible by that reseller along with his child reseller as well as

pin user.

Features

Unlimited reseller

partitioning in a single switch

Admin can modify billing

interface as per reseller’s

choice

Create new billing-domain

wise or additional IP

wise

Reseller wise realm to restrict

registration

Reseller he has to login

with his assigned link

User can provide Reseller Partition

without SIP login

restriction


ITEL DATA BACKUP

Web based Online database management and Backup system

Options for taking back up from both main and replication server.

Separate module for Data Backup and Replication with situation status update.

Instant backup facilities and options for scheduling time to take backup by the system automatically.

Complete backup of main database and CDR backup of specific time.

Options for downloading backed up database from the server.

Complete information about important data like total number of client, Pin, Rate plan from both main

and replication database and also replication status information.

List of the entire backup database taken so far.

Notification via mail if replication broken.

AdvantagesSolution

DescriptionRisk FactorsBackground


ITEL SECURITY DEVICE:

Two layer Security:

iTel Switch Plus is powered with two levels of protection- primary and secondary

I. The primary protection is an IP and Password based authentication that restricts any kind of

unauthorized IP access.

II. The secondary layer protection is the use of the iTel Security device. It is an electronic device,

which generates a One Time Password (OTP) or security code, required to be entered, at the

time of logging in to iTel Switch Plus.

Easy To Use:

I. It is easy to integrate with the System and just with one click any one can get the advanced

security.

II. This solution allows user to use a security within 60 sec and ensure a secure login.


Mobile Apps (Mobile Billing)

iTel Switch Plus Mobile App has brought in new dimensions of ease and conveniences to the management of

VoIP businesses. It allows complete access to iTel Switch Plus from the mobile phone. Available in all leading

mobile platforms; Android, iOS, Windows Mobile the app allows Service Provider’s and Reseller’s to accomplish

important tasks like PIN generation, reseller creation, account recharging and more, from their fingertips.

Service provider can run their business from

anywhere through mobile.

Enjoy world’s easiest billing control interface.

24/7 updated information

Gain competitive advantage by identifying and solving

problem quickly.


Alarm Management

By this feature, system will send a notification to user if any of the following limits will exceed or decrease. User

will be able to set expected threshold value for Notification.

Features:

System Alert (Based on CPU, RAM and HDD usages limit)

Performance Alert (Based on ACD, ASR and PDD)

Behavioral Alert

( Based on expensive Route, Call limit, Usages limit, Recharge limit and Gateway Down)


TECHNICAL SPECIFICATION

OS Red Hat Enterprise, Fedora, Core, Cent OS (64 Bit)

Platform Linux / Unix based

Programing Code Behind Java

Protocol Use(VoIP/Web): SIP (RFC 3261), SIP-I, RTCP, RTP, H.323, T.38, STUN, Web Services, H.263,

Ajax, HTML, SDP

SMS SMPP & HTTP

Database Support MySQL, Oracle

Reporting Tools Crystal Report, Reporting Services

Browser Support Internet Explorer 5 or higher, Netscape 6.2 or higher, Mozilla Firefox 1.0,

Safari, Google Chrome or any web-browser supporting DOM,

JavaScript enabled.

Voice Codec Support In transparent mode bypasses all standard audio codecs

Voice Transcoding Support

In conversation mode: AMR, Broad Voice, iLBC, GSM, G.711 ,

G.722 , G.722.1, G.723.1, G.726, G.729, Speex

Web server Jakarta- Tomcat

Other VOIP Media Video (H.263, H264), Fax (T.38), DTMF, etc.

Tones DTMF (RFC 2833)

Supported Protocols Supported Protocols H.323, SIP (RFC 3261) & SIP-I

Full interoperability between industry standard protocols SIP,

H.323

Tunneling / Proxy Protocols : SIGTRAN, H.248, MEGACO

Tones : DTMF (RFC 2833)

Media : RTP, RTCP

FAX : T.38


SERVER SPECIFICATION

FOR 1,000+ CONCURRENT CALL WITH A SINGLE SERVER (FULL PROXY MODE)

Processor Xeon 3.5 GHz, 6 core, 12 MB Cache or higher

Ram 12 GB

Hard disk At least 500 GB

Network Card 1 Gigabit Ethernet

FOR 3500+ CONCURRENT CALL WITH A SINGLE SERVER (NON PROXY MODE)

Processor Xeon 3.5 GHz, 6 core, 12 MB Cache or higher

Ram 16 GB

Hard disk 4 Disk each > 500 GB, Configure them for RAID 5

Network Card 1 Gigabit Ethernet

FOR 2500+ CONCURRENT CALL SERVER SPECIFICATION (FULL PROXY MODE)

Processor Dual Xeon 3.5 GHz, 4 core, 12 MB Cache or higher

RAM 24 GB


Network Card 2 Gigabit Ethernet, one for the signaling and media, other for the web

access.

FOR 4000+ CONCURRENT CALL WITH A SINGLE (FULL PROXY MODE)

Processor Dual Xeon 3.5 GHz, 6 core, 12 MB Cache or higher

RAM 48 GB


Network Card 2 Gigabit Ethernet, one for the signaling and media, other for the web

access.

FOR 10,000+ CONCURRENT CALL WITH 3 SERVER (FULL PROXY MODE) & 1 + 1 REDUNDANCY

Processor Dual Xeon 3.5 GHz+, 6 core+, 12 MB Cache+

RAM 64 GB 1866 MHz RDIMMS

Hard disk 8 Disk each > 300 GB 15k RPM 6 Gbps Configure them for RAID 5

Network Card 4 * 1 Intel Corporation I350 Gigabit Network Connection

PLEASE NOTE THAT TO SUPPORT MORE CALL NEED TO ADD MULTIPLE SERVER TO DISTRIBUTED CALL LOAD ACCORDINGLY


24x7 Platinum Level Support

Live chat with support engineers available in 365

days

Efficient Trouble

Ticketing system

Average response time

15 minutes each Ticket


COMPANY PROFILE

One of the Top Hundred Company in the world

REVE Systems today holds leadership position in Mobile VoIP and Soft switch & Billing solutions.

An ISO 9001:2000 certified Telecommunication & Software Solution provider

Our operation is in over 76 countries, where more than 1700 VoIP and telecommunication service

providers


Offices:

Corporate Office-Singapore

WCEGA Tower, 21 Bukit Batok Crescent

Unit 15- 84, Singapore 658065

Phone: +65 6502 7880 Fax: +65 6491 5550

Regional Offices:

India

Address: F-12, Kalkaji

New Delhi 110 019, India

Phone: +91 11 43046790

Bangladesh

Address: Facilities Tower (11th, 12th& 13th Floor)

Kha-199/2, Middle Badda,

Dhaka-1212, Bangladesh

Phone: +88029897111 Fax: +88029897411

UK

Address: 6 High Street, Hanslope, Milton Keynes,

MK19 7LQ, United Kingdom

Phone: +44 1908 510703

USA

Latitude Brickell Centre

175 SW 7th Street, Suite 1900

Miami, FL – 33130

Cell: + 1 858 869 3518

Phone: + 1 305 704 4612

Fax: + 1 305 704 4613


Documents

Making IP Telephony Simple Update Date: 10-09-2015training.revesoft.com/SwitchFeatures.pdf · Making IP Telephony Simple… Update Date: 10-09-2015 Active registration Advanced live