Making It Easier To Do Business With ClimateMaster

Business Center Direction

e-business operations

Andy Taussig

• Easy or Not so Easy?– 12 different product lines, multiple sizes, voltages,

configurations, options, and rules, current prices, transmitted 100% accurately

Making It Easier To Do Business With ClimateMaster

e-business operations

Making It Easier To Do Business With ClimateMaster

• 2005 Introduced New Business Center Platform– Unit Parts BOM Look-Up

- Model or serial number

– Find Orders Search- Customer name, cust#, order#, so#, po#, model#, project

name, invoice#

– EZ-ORDER Connection- No big email files

- Auto order receipt confirmation

– Publish Lead Times– Customer Surveys

2006 Business Center Direction

Improved Systems– New scheduling system, delay sending sales order

acknowledgement– Improve order status visibility– Improve “complete and on time” performance

2006 Business Center Direction

New Online EZ-ORDER Tagging System

e-business operations

2006 Business Center Direction

Database Sharing– 2006 All Product Technical Guide Registrations

2006 Business Center Direction

Database Sharing– 2006 All Product Technical Guide Registrations

www.climatemaster.com/catalog

2006 Business Center Direction

Database Sharing– ClimaSize Downloads

2006 Business Center Direction

Database Sharing– New Rep Locator; Auto forwards inquires from

climatemaster.com to REP selected

2006 Business Center Direction

Database Sharing• E-NEWS for Engineers

2006 Business Center Direction

• New ClimateMaster.com web site – New Layout with Searchable Content Management System

• New Scheduling System

• Improved Order Visibility - Internal Systems

• Online Quotation Registration

• WaterSourceDepot - Parts Site w/Credit Cards

Upcoming Features

2006 Business Center Direction

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Completely Satisfied Very Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied

Measuring Satisfaction

2006 Business Center Direction

Dedicated to making it quicker and easier to do business with ClimateMaster

Customer Self-Service Center 24/7 Quick & Accurate Information

Business Center Direction

QUESTIONS / SUGGESTIONS

• What would you like us to improve in our Business Center Operations?

• What features used on other web sites you would like us to incorporate?