Making it Stick!Enhanced Services to

Increase Job Seeker Success

Jen Cheyer, Lisa Rijhwani & Cindy StahlCWA Spring Conference — April 23, 2014

CWA 2014: Making It Stick!

Quick Question What are some of the

challenges you are seeing with customers retaining and using the information you are sharing?

CWA 2014: Making It Stick!

Explore materials & ways to help customers to successfully retain and use the information shared with them. Share our model Engage in discussion about

successful strategies

Goals for Session

CWA 2014: Making It Stick!

Santa ClaraCounty

NOVA’s 7-City Consortium

Location

CWA 2014: Making It Stick!

Currently enrolled =2,358 Dislocated =1,317 Adult =1,041

Age 40+ = 82% Bachelor’s degree or higher =

71% DW long-term unemployed =

43%

Demographics

CWA 2014: Making It Stick!

July 2013 – March 2014

Total Clients Served 4,710

Total Services Provided 64,461

Career Advising Appointments 7,163

Workshops Attended 7,403

Computer / Communication Classes Attended 1,537

Employer Presentations Attended 419

Average customer visits / day 269

Services Provided

CWA 2014: Making It Stick!

Individualized job-search plan & customer choice

How we provide career advising: In-person Advice line Ask the advisor

Service-Delivery Model

CWA 2014: Making It Stick!

Changing demographics Demoed third-party tools

— not aligned with our materials

Desire to integrate NOVA’s branding, workshop materials, job-search plan& website

Why Implement New Tools?

CWA 2014: Making It Stick!

Quick Question How many of you are already

offering study hall or lab sessions in which customers can devote time to working on their job-search activities?

CWA 2014: Making It Stick!

Quick Question How many of you currently have

your job-search content available online?

CWA 2014: Making It Stick!

Job-Search Plan

CWA 2014: Making It Stick!

Labs Plan For Your Success Focus Resume & Applications Job Search & Networking Interview & Negotiating

Website

What We Created

CWA 2014: Making It Stick!

Quick Question How many of you are thinking

about adding labs or online elements to your offerings?

CWA 2014: Making It Stick!

Development ProcessLabs Advisor led Small teams Content generation Content tabs Binder

CWA 2014: Making It Stick!

Development ProcessWebsite Technology stack IT staff (1) Graphic designer (1) Career advisor (content & technical

knowledge) Licensing: Creative Commons Board input: IDEO

Thank youfor joining us today!