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Making the Leap
Good to Great
APPA Award of Excellence
S h a w n M . C o n n o l l y, Vi c e P r e s i d e n t , U n i v e r s i t y
F a c i l i t i e s
J o a n a D o s S a n t o s , A s s o c i a t e D i r e c t o r , L e a r n i n g a n d
D e v e l o p m e n t , U n i v e r s i t y F a c i l i t i e s
LEARNING
OBJECTIVES
Today’s Objectives
• Define organizational culture
• How it relates to operation & success of the
organization
• APPA Award of Excellence and its role in
MSU’s Journey
• Identify steps MSU took to address change
• MSU’s 5 year plan
Good to Great – MSU’s Journey
First Who…than the What
• 4 New AVP’s– Campus Planning &
Project Management
– Maintenance & Engineering
– Facilities Services
– Facilities Logistics Support & I.T
Re-Org Changes
• Director of Strategic Operations
• Director of Facilities Human Resources
• Environmental Health and Safety staff
• Associate Director, Facilities Learning & Development
Our greatest assets, employees
Leadership & Communication
• Create a leadership team with a shared vision
• Create the environment for change
• Align organization to the mission
Strategic & Operational Planning
• Director of Strategic Operations
• Focus on Business Processes
• Measure, Monitor, Manage
• Facilities Master Plan
Customer Focus
• Communicate value of Organization
• Create clear expectations for Customers and Staff
Information and Analysis
• Enhance Organizational Performance through Feedback
• Be data driven
• Adjust Focus
• Repeat
Development & Management of
Human Resources
• Director of Facilities Human Resources
• Union Relationship
• Reset the bar for expectations
University Facilities Learning &
Development
• Associate Director Learning & Development
• Professional Development
• Fully engaged workforce?
Process Management
• Annual capital renewal process
• Annual deferred maintenance inspections
• Summer maintenance inspections
• Design standards
• APPA maintenance level standards
• Technology tools
Performance Results
• Spanish Mission Style
• MicroGrid
• Energy Master Plan
Other Considerations
• Facilities outreach
• Campus
Engagement
• Impactful initiatives
MSU’s Five Year Plan
• Employee focus
• Facilities capital master plan
• Technology and data
Thank You
Please don’t forget to do the
Survey in Guide Book.
Shawn M. Connolly
Joana Dos Santos