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Making the Most of the Service Member
Experience
Amy SalinasCAC Consulting
Cultivating Agents of Change
Nancy KeelerTraining Associate
NextSTEP
Agenda
• Welcome• Why Service Experiences Matter• Service Experience Key Tools• Applying Concepts to Program Practices• Q & A
The Bigger PictureGoal 2: Strengthen national service so that participants engaged in CNCS
supported programs consistently find satisfaction, meaning and opportunity
• “CNCS supports the national service network in providing experiences that offer a unique combination of professional, educational and life benefits to service participants. The network also recruits a diversity of Americans, especially those from underrepresented populations.”
Goal 2 Priority Measures• “Percent of service participants engaged in CNCS-supported programs who report
having an experience that expands educational, employment or civic opportunities.”
Why Service Experiences Matter
• Taking an example from AmeriCorps:• Getting Things Done• Strengthening Communities• Encouraging Responsibility• Expanding Opportunity
• The Service Impact Zone:• Service Participant Impact • Social Impact • CNCS’ Impact Zone
Criteria for Meaningful Service Experiences
1. Increased future community and civic engagement
2. Structured opportunities for participants to reflect and learn
3. Strong connection to national service
4. Broadened community and networks
5. Expanded opportunities for professional and educational development
All of these realities create an opportunity for us to re-focus and
re-energize the pieces of our program that focus on our members.
Activity
• Spend five minutes discussing your tables questions• Prepare a one minute summary to share with the group
Service Experience Key Tools
Service Experience Key Tools
Service Experience Key Tools
Applying Concepts to Program Practices
• Based on your criteria, create 5 steps or activities that will integrate your criteria into the service experience
Criteria for Meaningful Service Experiences
1. Increased future community and civic engagement
2. Structured opportunities for participants to reflect and learn
3. Strong connection to national service
4. Broadened community and networks
5. Expanded opportunities for professional and educational development
All of these realities create an opportunity for us to re-focus and
re-energize the pieces of our program that focus on our members.
Questions & Answer
Thank you!
Amy Salinas CAC Consulting
Cultivating Agents of [email protected]
Nancy KeelerTraining Associate
