Malaysia 2014 economic impact of travel & tours

The Authority on World Travel & Tourism

Travel & Tourism Economic impact 2014 Malaysia

For more information, please contact:

Rochelle TurnerHead of Research

[email protected]

2014 World Travel & Tourism Council

WTTC Travel & Tourism Economic Impact 2014

The World Travel & Tourism Council (WTTC) has been investing in economic impact research for over 20 years in order to assess and quantify the value of Travel & Tourisms contribution to GDP and employment. We now produce reports and forecasts of the sectors impact in 184 countries and 24 geographic and economic regions in the world. Our 10-year forecasts provide unique information and seek to better equip both public and private bodies with empirical evidence for their policy making and investment decisions.

2013 proved to be another successful year for the Travel & Tourism industry. Our latest annual research, conducted in conjunction with our research partner Oxford Economics, shows Travel & Tourisms contribution to world GDP grew for the fourth consecutive year in 2013, helped especially by strong demand from international travellers. Visitor exports, the measure of money spent by these international tourists, rose by 3.9% at a global level year on year, to US$1.3trillion, and by over 10% within South East Asia. It is clear that the growth in Travel & Tourism demand from emerging markets continues with pace, as large rising middle-classes, especially from Asia and Latin America, are willing and more able than ever to travel both within and beyond their borders.

In 2013, Travel & Tourisms total contribution to the global economy rose to 9.5% of global GDP (US $7 trillion), not only outpacing the wider economy, but also growing faster than other significant sectors such as financial and business services, transport and manufacturing. In total, nearly 266 million jobs were supported by Travel & Tourism in 2013 - 1 in 11 of all jobs in the world. The sustained demand for Travel & Tourism, together with its ability to generate high levels of employment continues to prove the importance and value of the sector as a tool for economic development and job creation.

The outlook for Travel & Tourism in 2014 is also very positive, with Total Travel & Tourism GDP growth forecast to reach 4.3%. Much of this growth is being driven by higher consumer spending as the recovery from recession gathers pace and is becoming firmly established. Tourists are expected to spend more per trip and stay longer on their holidays in 2014, while long haul travel, especially among the European markets, is also expected to gain a greater share of international tourism demand. Profitability for travel companies should also start to edge up, bringing opportunities for further job creation in the process.

Travel & Tourism forecasts over the next ten years also look extremely favourable, with predicted growth rates of over 4% annually that continue to be higher than growth rates in other sectors. Capitalising on the opportunities for this Travel & Tourism growth will, of course, require destinations and regional authorities, particularly those in emerging markets, to create favourable business climates for investment in the infrastructure and human resource support necessary to facilitate a successful and sustainable tourism sector. At the national level, governments can also do much to implement more open visa regimes and to employ intelligent rather than punitive taxation policies. If the right steps are taken, Travel & Tourism can be a true force for good.

David ScowsillPresident & CEOWTTC

Foreword

Foreword

2014 Annual Research: Key Facts ...............................................1

Defining the Economic Contribution of Travel & Tourism .............2

Travel & Tourisms Contribution to GDP .......................................3

Travel & Tourisms Contribution to Employment ..........................4

Visitor Exports and Investment ....................................................5

Different Components of Travel & Tourism ...................................6

Country Rankings: Absolute Contribution, 2013 ..........................7

Country Rankings: Relative Contribution, 2013 ...........................8

Country Rankings: Real Growth, 2014 .........................................9

Country Rankings: Long Term Growth, 2014-2024 ....................10

Summary Tables: Estimates & Forecasts ...................................11

The Economic Contribution of Travel & Tourism: Real 2013 Prices ........................................................................12

The Economic Contribution of Travel & Tourism: Nominal Prices ...........................................................................13

The Economic Contribution of Travel & Tourism: Growth ..........14

Glossary .....................................................................................15

Methodological Note ..................................................................16

Regions, Sub-regions, Countries ...............................................17

Use of MaTeRial is aUTHoRised, PRovided soURCe is aCknoWledged

Harlequin Building, 65 southwark street, london, se1 0HR, Uk Tel: +44 (0)20 7481 8007 email: [email protected] www.wttc.org

The Economic Impact of Travel & Tourism 2014

Contents

1All values are in constant 2013 prices & exchange rates

= Total contribution of Travel & Tourism

Malaysia

2014 ANNUAL RESEARCH: KEY FACTS 2014 forecast

EMPLOYMENT: DIRECT CONTRIBUTION

EMPLOYMENT: TOTAL CONTRIBUTION

VISITOR EXPORTS

INVESTMENT

WORLD RANKING (OUT OF 184 COUNTRIES):Relative importance of Travel & Tourism's total contribution to GDP

23ABSOLUTE

Size in 2013

41Contribution to GDP in 2013

RELATIVE SIZE35

GROWTH2014 forecast

Total Contribution of Travel & Tourism to GDP

Breakdown of Travel & Tourism's Total Contribution to GDP and Employment 2013

2013 MYRbn GDP (2013 MYRbn)

Direct Indirect Induced

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WTTC Travel & Tourism Economic Impact 2014 1

The direct contribution of Travel & Tourism to GDP was MYR70.4bn (7.2% of total GDP) in 2013, and is forecast to rise by 7.0% in 2014, and to rise by 4.4% pa, from 2014-2024, to MYR115.4bn (7.6% of total GDP) in 2024.

The total contribution of Travel & Tourism to GDP was MYR158.2bn (16.1% of GDP) in 2013, and is forecast to rise by 6.8% in 2014, and to rise by 4.5% pa to MYR262.5bn (17.3% of GDP) in 2024.

In 2013 Travel & Tourism directly supported 881,000 jobs (6.7% of total employment). This is expected to rise by 5.1% in 2014 and rise by 3.1% pa to 1,254,000 jobs (7.5% of total employment) in 2024.

In 2013, the total contribution of Travel & Tourism to employment, including jobs indirectly

Visitor exports generated MYR68.7bn (8.5% of total exports) in 2013. This is forecast to grow by 9.5% in 2014, and grow by 4.1% pa, from 2014-2024, to MYR112.8bn in 2024 (8.6% of total).

Travel & Tourism investment in 2013 was MYR20.7bn, or 7.7% of total investment. It should rise by 5.1% in 2014, and rise by 5.7% pa over the next ten years to MYR37.7bn in 2024 (9.0% of total).

2024

GDP: DIRECT CONTRIBUTION

GDP: TOTAL CONTRIBUTION

supported by the industry, was 14.1% of total employment (1,857,500 jobs). This is expected to rise by 4.8% in 2014 to 1,947,000 jobs and rise by 3.1% pa to 2,648,000 jobs in 2024 (15.8% of total).

83LONG-TERM GROWTH

Forecast 2014-2024

1


Defining the economiccontribution of Travel & Tourism

Travel & Tourism is an important economic activity in most countries around the world. As well as its direct economic impact, the industry has significant indirect and induced impacts. The UN Statistics Division-approved Tourism SatelliteAccounting methodology (TSA:RMF 2008) quantifies only the direct contribution of Travel & Tourism. But WTTC recognises that Travel & Tourism's total contribution is much greater, and aims to capture its indirect and induced impacts through its annual research.

DIRECT CONTRIBUTIONThe direct contribution of Travel & Tourism to GDP reflects the internal spending on Travel & Tourism (total spending within a particular country on Travel & Tourism by residents and non-residents for business and leisure purposes) as well as government 'individual' spending - spending by government on Travel & Tourism services directly linked to visitors, such as cultural (eg museums) or recreational (eg national parks).

The direct contribution of Travel & Tourism to GDP is calculated to be consistent with the output, as expressed in National Accounting, of tourism-characteristic sectors such as hotels, airlines, airports, travel agents and leisure and recreation services that deal directly with tourists.The direct contribution of Travel & Tourism to GDP is calculated from total internal spending by netting out the purchases made by the different tourism sectors. This measure is consistent with the definition of Tourism GDP, specified in the 2008 Tourism Satellite Account: Recommended Methodological Framework (TSA: RMF 2008).

TOTAL CONTRIBUTION The total contribution of Travel & Tourism includes its wider impacts (ie the indirect and induced impacts) on the economy. The indirect contribution includes the GDP and jobs supported by:

Travel & Tourism investment spending an important aspect of both current and future activity that includes investment activity such as the purchase of new aircraft and construction of new hotels;

Government 'collective' spending, which helps Travel & Tourism activity in many different ways as it is made on behalf of the community at large eg tourism marketing and promotion, aviation, administration, security services, resort area security services, resort area sanitation services, etc;

Domestic purchases of goods and services by the sectors dealing directly with tourists - including, for example, purchases of food and cleaning services by hotels, of fuel and catering services by airlines, and IT services by travel agents.

The induced contribution measures the GDP and jobs supported by the spending of those who are directly or indirectly employed by the Travel & Tourism industry.

PLEASE NOTE THAT DUE TO CHANGES IN METHODOLOGY BETWEEN 2010 AND 2011, IT IS NOT POSSIBLE TO COMPARE FIGURES PUBLISHED BY WTTC FROM 2011 ONWARDS WITH THE SERIES PUBLISHED IN PREVIOUS YEARS.

MALAYSIA: DIRECT CONTRIBUTION OF TRAVEL & TOURISM TO GDP

MALAYSIA: TOTAL CONTRIBUTION OF TRAVEL & TOURISM TO GDP

1 All values are in constant 2013 prices & exchange rates

3

Travel & Tourism's contribution to GDP1

The direct contribution of Travel & Tourism to GDP in 2013 was MYR70.4bn (7.2% of GDP). This is forecast to rise by 7.0% to MYR75.3bn in 2014.This primarily reflects the economic activity generated by industries such as hotels, travel agents, airlines and other passenger transportation services (excluding commuter services). But it also includes, for example, the activities of the restaurant and leisure industries directly supported by tourists.

The direct contribution of Travel & Tourism to GDP is expected to grow by 4.4% pa to MYR115.4bn (7.6% of GDP) by 2024.

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Constant 2013 MYRbn % of whole economy GDP

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induced income impacts, see page 2) was MYR158.2bn in 2013 (16.1% of GDP) and is expected to grow by 6.8% to MYR168.9bn (16.4% of GDP) in 2014.

It is forecast to rise by 4.5% pa to MYR262.5bn by 2024 (17.3% of GDP).

Constant 2013 MYRbn


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2013 2014 2024202420240.0

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% of whole economy GDP



The total contribution of Travel & Tourism to GDP (including wider effects from investment, the supply chain and

MALAYSIA: DIRECT CONTRIBUTION OF TRAVEL & TOURISM TO EMPLOYMENT

MALAYSIA: TOTAL CONTRIBUTION OF TRAVEL & TOURISM TO EMPLOYMENT

4

Travel & Tourism generated 881,000 jobs directly in 2013 (6.7% of total employment) and this is forecast to grow by 5.1% in 2014 to 926,000 (6.9% of total employment).This includes employment by hotels, travel agents, airlines and other passenger transportation services (excluding commuter services). It also includes, for example, the activities of the restaurant and leisure industries directly supported by tourists.

By 2024, Travel & Tourism will account for 1,254,000 jobs directly, an increase of 3.1% pa over the next ten years.

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The total contribution of Travel & Tourism to employment (including wider effects from investment, the supply

By 2024, Travel & Tourism is forecast to support 2,648,000 jobs (15.8% of total employment), an increase of 3.1% pa over the period.

'000 jobs


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2013 2014 2024202420240.0

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2013 2014 20242024

% of whole economy employment



Travel & Tourism'scontribution to employment

chain and induced income impacts, see page 2) was 1,857,500 jobs in 2013 (14.1% of total employment). This is forecast to rise by 4.8% in 2014 to 1,947,000 jobs (14.5% of total employment).

2024

2024

VISITOR EXPORTS

MALAYSIA: VISITOR EXPORTS AND INTERNATIONAL TOURIST ARRIVALS

INVESTMENT

MALAYSIA: CAPITAL INVESTMENT IN TRAVEL & TOURISM

1 All values are in constant 2013 prices & exchange rates

5

Visitor Exports and Investment1

Visitor exports are a key component of the direct contribution of Travel & Tourism. In 2013,Malaysia generated MYR68.7bn in visitor exports. In 2014, this is expected to grow by 9.5%, and the country is expected to attract 29,285,000 international tourist arrivals.

By 2024, international tourist arrivals are forecast to total 51,997,000, generating expenditure of MYR112.8bn, an increase of 4.1% pa.

Constant 2013 MYRbn Foreign visitor exports as % of total exports

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2024

Travel & Tourism is expected to have attracted capital investment of MYR20.7bn in 2013. This is expected to rise by 5.1% in 2014, and rise by 5.7% pa over the next ten years to MYR37.7bn in 2024.

Travel & Tourisms share of total national investment will rise from 7.7% in 2014 to 9.0% in 2024.

Constant 2013 MYRbn

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Foreign tourist arrivals (RHS)

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Leisure spending

Business spending

Foreign visitor spending

Domestic spending

Direct

Induced

Indirect

29.1%

9.3%

1.3% 1 All values are in constant 2013 prices & exchange rates

44.5%

15.9%

55.0%

45.0%

48.5%

51.5%

39.7%

(c) Government collective

Indirect is the sum of: (a) Supply chain

(b) Investment

6 WTTC Travel & Tourism Economic Impact 2014

Different components ofTravel & Tourism1

MalaysiaTravel & Tourism's Contribution to GDP:Business vs Leisure, 2013 Leisure travel spending (inbound and domestic)

generated 48.5% of direct Travel & Tourism GDP in 2013 (MYR60.6bn) compared with 51.5% for business travel spending (MYR64.4bn).

Business travel spending is expected to grow by 11.6% in 2014 to MYR71.9bn, and rise by 5.6% pa to MYR124.2bn in 2024.

Leisure travel spending is expected to grow by 2.1% in 2014 to MYR61.9bn, and rise by 2.7% pa to MYR81.0bn in 2024.

Malaysia

Domestic vs Foreign, 2013

Travel & Tourism's Contribution to GDP:

Domestic travel spending generated 45.0% of direct Travel & Tourism GDP in 2013 compared with 55.0% for visitor exports (ie foreign visitor spending or international tourism receipts).

Domestic travel spending is expected to grow by 4.1% in 2014 to MYR58.5bn, and rise by 4.7% pa to MYR92.4bn in 2024.

Visitor exports are expected to grow by 9.5% in 2014 to MYR75.2bn, and rise by 4.1% pa to MYR112.8bn in 2024.

c

a

b

MalaysiaBreakdown of Travel & Tourism's Total Contribution to GDP, 2013

The Travel & Tourism industry contributes to GDP and employment in many ways as detailed on page 2.

The total contribution of Travel & Tourism to GDP is twice as large as its direct contribution.

2013 2013(US$bn) (US$bn)

2 China 241.8 2 China 850.1Asia Pacific Average 163.5 Asia Pacific Average 504.2

11 Australia 39.0 11 Australia 151.113 India 37.2 13 India 113.214 Thailand 34.9 16 Indonesia 80.816 Indonesia 27.1 17 Thailand 78.119 Malaysia 22.4 World Average 55.0

World Average 18.0 23 Malaysia 50.326 Singapore 15.3 34 Singapore 31.735 Philippines 11.1 36 Philippines 30.344 Vietnam 7.1 52 Vietnam 14.884 Cambodia 1.6 91 Cambodia 3.6

2013 2013'000 jobs '000 jobs

1 China 22779.8 1 China 64412.32 India 22320.2 Asia Pacific Average 36716.1

Asia Pacific Average 15846.7 2 India 35438.56 Indonesia 3042.5 4 Indonesia 9227.67 Thailand 2562.9 7 Thailand 6011.58 Vietnam 1899.2 9 Philippines 4295.1

14 Philippines 1226.7 10 Vietnam 4071.419 Malaysia 880.8 World Average 2017.4

World Average 799.8 22 Malaysia 1857.524 Cambodia 735.1 25 Cambodia 1690.029 Australia 522.3 29 Australia 1449.368 Singapore 147.2 80 Singapore 295.6

2013 2013(US$bn) (US$bn)

2 China 117.0 Asia Pacific Average 91.1Asia Pacific Average 71.1 4 China 52.2

4 India 33.1 7 Thailand 45.48 Australia 20.6 13 Malaysia 21.9

12 Indonesia 15.5 17 Singapore 19.714 Singapore 12.9 20 India 19.018 Thailand 7.5 21 Australia 18.622 Malaysia 6.6 32 Indonesia 10.3

World Average 4.2 World Average 7.034 Vietnam 3.9 44 Vietnam 6.653 Philippines 1.9 51 Philippines 5.296 Cambodia 0.3 73 Cambodia 2.1

Travel & Tourism's Direct Contribution to GDP Contribution to GDP

Travel & Tourism's Total

Travel & Tourism's Direct Contribution to Employment

Travel & Tourism's Total Contribution to Employment

Travel & TourismCapital Investment

VisitorExports

The competing destinations selected are those that offer a similar tourism product and compete for tourists from the same set of origin markets. These tend to be, but are not exclusively, geographical neighbours.

The tables on pages 7-10 provide provide brief extracts from the full WTTC Country League Table Rankings, highlighting comparisons with competing destinations as well as with the world and regional average.

Country rankings: Absolute contribution, 2013

7WTTC Travel & Tourism Economic Impact 2014

Averages in above tables are simple cross-country averages.

2013 2013% share % share

21 Cambodia 10.4 25 Cambodia 23.525 Thailand 9.0 35 Thailand 20.232 Malaysia 7.2 41 Malaysia 16.152 Singapore 5.3 70 Philippines 11.363 Vietnam 4.6 72 Singapore 10.970 Philippines 4.2 80 Australia 10.098 Indonesia 3.1 84 Vietnam 9.6

World 2.9 World 9.5Asia Pacific 2.9 92 China 9.2

116 China 2.6 93 Indonesia 9.2117 Australia 2.6 Asia Pacific 8.9149 India 2.0 135 India 6.2


25 Cambodia 8.9 28 Cambodia 20.535 Malaysia 6.7 46 Thailand 15.438 Thailand 6.6 50 Malaysia 14.156 India 4.9 59 Australia 12.464 Australia 4.5 68 Philippines 11.370 Singapore 4.3 World 8.984 Vietnam 3.7 91 Singapore 8.7

Asia Pacific 3.5 95 China 8.4World 3.4 97 Indonesia 8.3

95 Philippines 3.2 Asia Pacific 8.2106 China 3.0 105 Vietnam 7.9113 Indonesia 2.7 111 India 7.7


14 Singapore 19.7 39 Cambodia 24.626 Cambodia 14.7 62 Thailand 16.060 Vietnam 7.9 85 Malaysia 8.562 Malaysia 7.7 104 Philippines 6.971 Thailand 7.0 108 Australia 6.178 India 6.2 World 5.492 Indonesia 5.3 119 Indonesia 5.094 Australia 5.0 Asia Pacific 4.9

World 4.4 125 Vietnam 4.7Asia Pacific 3.8 132 India 4.1

123 Philippines 3.6 139 Singapore 3.5148 China 2.8 162 China 2.1

Travel & Tourism InvestmentContribution to Total Capital Investment

Visitor ExportsContribution to Total Exports






Country rankings: Relative contribution,2013

8

2014 2014% growth % growth

2 Cambodia 10.2 4 Cambodia 9.711 Vietnam 8.9 10 Vietnam 8.919 Indonesia 8.1 17 China 8.320 China 8.1 25 Indonesia 7.531 India 7.5 28 India 7.337 Malaysia 7.0 35 Malaysia 6.858 Singapore 5.8 65 Singapore 5.5

Asia Pacific 5.2 Asia Pacific 5.1World 4.3 World 4.3

116 Philippines 3.8 112 Philippines 3.8148 Australia 2.7 143 Australia 2.7182 Thailand 0.0 181 Thailand 0.1


12 Cambodia 6.6 25 Vietnam 5.233 Vietnam 5.4 31 Cambodia 5.038 Malaysia 5.1 35 Malaysia 4.860 Indonesia 3.9 76 Indonesia 3.267 Singapore 3.8 89 India 2.7

105 India 2.5 96 China 2.6Asia Pacific 2.2 Asia Pacific 2.5World 2.2 99 Singapore 2.5

127 Philippines 1.7 World 2.5131 China 1.7 132 Philippines 1.3155 Australia 0.2 150 Australia 0.5183 Thailand -7.2 183 Thailand -5.1


28 India 9.8 1 Indonesia 14.241 Cambodia 8.1 11 Cambodia 10.859 China 6.9 18 Vietnam 9.860 Vietnam 6.8 21 Malaysia 9.561 Thailand 6.7 90 Singapore 5.0

Asia Pacific 6.3 World 4.8World 5.7 Asia Pacific 4.6

80 Singapore 5.4 128 India 2.987 Malaysia 5.1 139 China 2.4

106 Australia 4.2 144 Philippines 2.0117 Philippines 3.8 148 Australia 1.8120 Indonesia 3.4 176 Thailand -1.1



Travel & TourismInvestment

VisitorExports



Country rankings: Real growth,

2014


2014 - 2024 2014 - 2024% growth pa % growth pa

5 China 7.4 3 China 7.78 Cambodia 6.9 6 Cambodia 7.09 Thailand 6.7 8 India 7.0

11 India 6.4 13 Thailand 6.412 Vietnam 6.3 33 Vietnam 6.040 Philippines 5.6 37 Indonesia 5.7

Asia Pacific 5.4 Asia Pacific 5.651 Indonesia 5.3 40 Philippines 5.691 Malaysia 4.4 83 Malaysia 4.5

World 4.2 World 4.2137 Australia 3.4 142 Singapore 3.4138 Singapore 3.4 151 Australia 3.1


6 Cambodia 5.1 8 Thailand 4.48 Thailand 4.9 23 Cambodia 3.8

46 Malaysia 3.1 34 China 3.575 Philippines 2.5 49 Malaysia 3.1

104 India 2.1 Asia Pacific 2.7World 2.0 World 2.4Asia Pacific 2.0 74 Philippines 2.4

129 Indonesia 1.6 99 India 1.9132 Singapore 1.6 108 Indonesia 1.8133 Vietnam 1.5 143 Vietnam 1.2136 China 1.5 149 Australia 1.1157 Australia 0.8 160 Singapore 0.7


2 China 8.4 9 Philippines 7.313 Indonesia 6.9 11 Thailand 7.319 Singapore 6.7 23 Vietnam 6.522 Thailand 6.6 25 Cambodia 6.523 Vietnam 6.5 26 China 6.325 India 6.5 36 Indonesia 5.8

Asia Pacific 6.4 Asia Pacific 4.826 Cambodia 6.4 90 India 4.344 Malaysia 5.7 World 4.2

World 5.1 98 Malaysia 4.1114 Philippines 3.9 163 Australia 2.4165 Australia 2.1 170 Singapore 2.1





Travel & Tourism InvestmentContribution to Capital Investment

Visitor ExportsContribution to Exports


Country rankings: Long term growth, 2014 - 2024

10

2014

Malaysia MYRbn % of total Growth2 MYRbn % of total Growth3

Direct contribution to GDP 70.4 7.2 7.0 115.4 7.6 4.4

Total contribution to GDP 158.2 16.1 6.8 262.5 17.3 4.5

Direct contribution to employment4 881 6.7 5.1 1,254 7.5 3.1

Total contribution to employment4 1,857 14.1 4.8 2,648 15.8 3.1

Visitor exports 68.7 8.5 9.5 112.8 8.6 4.1

Domestic spending 56.3 5.7 4.1 92.4 6.1 4.7

Leisure spending 60.6 3.5 2.1 81.0 3.0 2.7

Business spending 64.4 3.7 11.6 124.2 4.6 5.6

Capital investment 20.7 7.7 5.1 37.7 9.0 5.712013 constant prices & exchange rates; 22014 real growth adjusted for inflation (%); 32014-2024 annualised real growth adjusted for inflation (%); 4'000 jobs

2014

Asia Pacific US$bn % of total Growth2 US$bn % of total Growth3

Direct contribution to GDP 654.1 2.9 5.2 1,170.1 3.0 5.4

Total contribution to GDP 2,017.0 8.9 5.1 3,689.5 9.7 5.6

Direct contribution to employment4 63,387 3.5 2.2 78,954 3.9 2.0


Visitor exports 364.4 4.9 4.6 607.3 4.2 4.8

Domestic spending 1,098.0 4.9 6.1 2,019.4 5.4 5.7

Leisure spending 1,113.9 2.2 5.4 2,031.1 2.3 5.6

Business spending 348.4 0.7 4.9 595.7 0.7 5.0

Capital investment 284.3 3.8 6.3 562.4 4.7 6.412013 constant prices & exchange rates; 22014 real growth adjusted for inflation (%); 32014-2024 annualised real growth adjusted for inflation (%); 4'000 jobs

2014

Worldwide US$bn % of total Growth2 US$bn % of total Growth3

Direct contribution to GDP 2,155.5 2.9 4.3 3,379.3 3.1 4.2

Total contribution to GDP 6,989.7 9.5 4.3 10,962.8 10.3 4.2

Direct contribution to employment4 100,893 3.4 2.2 126,255 3.7 2.0


Visitor exports 1,295.9 5.4 4.8 2,052.4 5.2 4.2

Domestic spending 3,220.6 4.4 4.2 5,057.1 4.8 4.2

Leisure spending 3,412.8 2.2 4.3 5,451.2 2.4 4.4

Business spending 1,103.7 0.7 4.7 1,661.1 0.7 3.7

Capital investment 753.8 4.4 5.7 1,308.5 4.9 5.112013 constant prices & exchange rates; 22014 real growth adjusted for inflation (%); 32014-2024 annualised real growth adjusted for inflation (%); 4'000 jobs

2013

2013

2013 2013 2024

2013 2024

2013 2024

% of total refers to each indicator's share of the relevant whole economy indicator such as GDP and employment. Visitor exports is shown relative to total exports of goods and services.

WTTC Travel & Tourism Economic Impact 2014 11

Summary tables:Estimates & Forecasts

1

1

1

1

1

1

Domestic spending is expressed relative to whole economy GDP. For leisure and business spending, their direct contribution to Travel & Tourism GDP is calculated as a share ofwhole economy GDP (the sum of these shares equals the direct contribution). Investment is relative to whole economy investment

2008 2009 2010 2011 2012 2013 2014E 2024F

Domestic expenditure

(includes government individual spending)

3. Internal tourism consumption(= 1 + 2 )

4. Purchases by tourism providers,

including imported goods (supply chain)

5. Direct contribution of Travel & Tourism to GDP(= 3 + 4)

Other final impacts

(indirect & induced)

6. Domestic supply chain

11. Total contribution of Travel & Tourism to GDP(= 5 + 6 + 7 + 8 + 9 + 10)

Employment impacts ('000)

12.

Other indicators

14. Expenditure on outbound travel

40.7

13.

20.9 21.6 25.5

Total contribution of Travel & Tourism to employment 1,524.9 1,697.3 1,701.8

23.4 25.1

816.9 880.8

158.2

37.714.5 20.7

3.22.0 2.1 2.1

84.8

Direct contribution of Travel & Tourism to employment

Imported goods from indirect spending -7.3

29.5 33.4

1,666.7 1,715.2 1,857.5

22.1

-6.3 -6.8

42.5 42.5 44.4

15.8 15.9

1.6 1.8

18.6

10.

-5.8 -5.2 -6.2

35.6 39.2

9.

139.1 147.4

7. Capital investment

8. Government collective spending

138.9

20.0 21.8 21.9

39.2 41.5

Induced

127.7 135.0

13.7

1.4 1.6

1,947.2

115.4

2,647.8

262.5

925.9 1,254.1

-7.6

26.8

168.9

50.6

741.1 816.4 823.1 805.0

101.6 106.9 110.4 111.0

77.7

-12.3

125.0 133.7 205.3

-89.8-54.6 -58.5

47.3

21.7

63.0 112.8

48.0 92.451.8

116.6

56.3 58.5

Malaysia

(MYRbn, real 2013 prices)

1. Visitor exports 64.7 68.7 75.2

2.

63.5 66.4 65.7

38.1 40.5 44.8

-50.6-43.3 -45.3 -47.8-47.2

58.3 61.6 70.4 75.363.2 63.2 66.0


The economic contribution ofTravel & Tourism: Real 2013 prices

2008 2009 2010 2011 2012 2013 2014E 2024F







Other final impacts





12.

Other indicators

14. Expenditure on outbound travel

Historical data for concepts has been benchmarked to match reported TSA data where available.

*Concepts shown in this table align with the standard table totals as described in the 2008 Tourism Satellite Account: Recommended Methodological Framework (TSA: RMF 2008) developed by the United Nations Statistical Division (UNSD), the Statistical Officeof the European Communities (EUROSTAT), the Organisation for Economic Co-operation and Development (OECD) and the World Tourism Organization (UNWTO).

56.0

13.

20.1 19.5 24.0

Total contribution of Travel & Tourism to employment 1,524.9 1,697.3

2.0 2.1 2.2

1,701.8

21.9 23.4 25.1

816.9 880.8

158.2

1.3 1.4 1.5 1.8

14.0 12.4 14.9 15.7 18.6 20.7 22.4 51.8

116.4


Imported goods from indirect spending -7.3

29.3 33.4

1,666.7 1,715.2 1,857.5

35.6

10.

-5.6 -4.7 -5.8

40.3

9.

138.1 147.5



122.6 121.9 130.6

19.2 19.7 20.6

37.7 37.4

27.6Induced

-6.2 -6.8

40.0 42.2 44.4 47.3

1,947.2

158.6

2,647.8

360.5

925.9 1,254.1

4.4

174.0

52.2 106.7

741.1 816.4 823.1 805.0

127.0

137.8 282.0

-123.4

-7.9 -16.9

97.6 96.5 103.9 110.1

-41.6 -40.9 -47.4-44.4

62.5 155.0

2. 36.6 36.6 42.1 47.6 51.9 56.3 60.3

61.0 60.0 61.8

Malaysia

(MYRbn, nominal prices)

1. Visitor exports

-50.6 -54.6 -60.2

77.564.8 68.7

116.6 125.0

56.0 55.6 70.4 77.659.5 62.7 66.0


13

The economic contribution ofTravel & Tourism: Nominal prices

2008 2009 2010 2011 2012 2013 2014E 2024F 2







Other final impacts





12.

Other indicators

14. Expenditure on outbound travel8.0

4.5

4.3

4.5

3.1

4.4

5.7

4.3

4.1

4.7

4.4

4.47.9 7.1

4.4-5.1 5.7 6.6 7.02.6 -0.1 4.4

9.5

-3.7 4.6 1.34.2

-9.4 4.5 -1.1 -4.1

5.9

2.8

2. 4.9 6.4 10.5 8.0

Malaysia

Growth1 (%)

1. Visitor exports 6.1

4.1

-4.5 5.2 3.3 0.5 5.1 7.2 7.0

7.2

5.1

6.8

7.0

6.3

6.8

5.1

3.1

8.5

5.7

Induced

-5.6 5.7

-1.6 8.8

-11.4 -5.5

4.6 12.2

10.0

9.

0.2 6.0



-5.1

6.515.5 13.3

-2.1 2.9

17.0

8.3

1.0 12.3


Imported goods from indirect spending

10.2 0.8

2.3

10.

-3.1

-7.6

11.2

10.2 4.8

0.5 5.6

15.1 0.3

2.6 -0.1 4.4

1.5

5.8

2.9

0.3

6.6

0.8 5.9 7.4

6.6

12008-2013 real annual growth adjusted for inflation (%); 22014-2024 annualised real growth adjusted for inflation (%)

13.

1.1 3.2 18.0

Total contribution of Travel & Tourism to employment -8.8 4.8 3.111.3 0.3

7.8

7.3

-2.2


14

The economic contribution ofTravel & Tourism: Growth


Key DeFiniTionSTravel & Tourism relates to the activity of travellers on trips outside their usual environment with a duration of less than one year. Economic activity related to all aspects of such trips is measured within the research.

Direct contribution to GDP GDP generated by industries that deal directly with tourists, including hotels, travel agents, airlines and other passenger transport services, as well as the activities of restaurant and leisure industries that deal directly with tourists. It is equivalent to total internal Travel & Tourism spending (see below) within a country less the purchases made by those industries (including imports). In terms of the UNs Tourism Satellite Account methodology it is consistent with total GDP calculated in table 6 of the TSA: RMF 2008.

Direct contribution to employment the number of direct jobs within the Travel & Tourism industry. This is consistent with total employment calculated in table 7 of the TSA: RMF 2008.

Total contribution to GDP GDP generated directly by the Travel & Tourism sector plus its indirect and induced impacts (see below).

Total contribution to employment the number of jobs generated directly in the Travel & Tourism sector plus the indirect and induced contributions (see below).

DiReCT SPenDinG imPaCTSVisitor exports spending within the country by international tourists for both business and leisure trips, including spending on transport, but excluding international spending on education. This is consistent with total inbound tourism expenditure in table 1 of the TSA: RMF 2008.

Domestic Travel & Tourism spending spending within a country by that countrys residents for both business and leisure trips. Multi-use consumer durables are not included since they are not purchased solely for tourism purposes. This is consistent with total domestic tourism expenditure in table 2 of the TSA: RMF 2008. Outbound spending by residents abroad is not included here, but is separately identified according to the TSA: RMF 2008 (see below).

Government individual spending spending by government on Travel & Tourism services directly linked to visitors, such as cultural (eg museums) or recreational (eg national parks).

internal tourism consumption total revenue generated within a country by industries that deal directly with tourists including visitor exports, domestic spending and government individual spending. This does not include spending abroad by residents. This is consistent with total internal tourism expenditure in table 4 of the TSA: RMF 2008.

Business Travel & Tourism spending spending on business travel within a country by residents and international visitors.

Leisure Travel & Tourism spending spending on leisure travel within a country by residents and international visitors.

inDiReCT anD inDuCeD imPaCTS indirect contribution the contribution to GDP and jobs of the following three factors:

Capitalinvestment includes capital investment spending by all sectors directly involved in Travel & Tourism. This also constitutes investment spending by other industries on specific tourism assets such as new visitor accommodation and passenger transport equipment, as well as restaurants and leisure facilities for specific tourism use. This is consistent with total tourism gross fixed capital formation in table 8 of the TSA: RMF 2008.

Governmentcollectivespending general government spending in support of general tourism activity. This can include national as well as regional and local government spending. For example, it includes tourism promotion, visitor information services, administrative services and other public services. This is consistent with total collective tourism consumption in table 9 of TSA: RMF 2008.

Supply-chaineffects purchases of domestic goods and services directly by different sectors of the Travel & Tourism sector as inputs to their final tourism output.

induced contribution the broader contribution to GDP and employment of spending by those who are directly or indirectly employed by Travel & Tourism.

oTheR inDiCaToRSoutbound expenditure spending outside the country by residents on all trips abroad. This is fully aligned with total outbound tourism expenditure in table 3 of the TSA: RMF 2008.

Foreign visitor arrivals the number of arrivals of foreign visitors, including same-day and overnight visitors (tourists) to the country.

Glossary


APEC(ASiA-PACifiCEConomiCCooPErAtion)Australia, Brunei, Canada, Chile, China, Hong Kong, Indonesia, Japan, South Korea, Malaysia, Mexico, New Zealand, Papua New Guinea, Peru, Philippines, Russian Federation, Singapore, Taiwan, Thailand, USA, Vietnam.

The CommonweaLTh Anguilla, Antigua and Barbuda, Australia, Bahamas, Bangladesh, Barbados, Belize, Bermuda, Botswana, Brunei, Cameroon, Canada, Cayman Islands, Cyprus, Dominica, Ghana, Grenada, Guyana, India, Jamaica, Kenya, Kiribati, Lesotho, Malawi, Malaysia, Maldives, Malta, Mauritius, Mozambique, Namibia, Nigeria, New Zealand, Pakistan, Papua New Guinea, Rwanda, South Africa, Seychelles, Sierra Leone, Singapore, Solomon Islands, Sri Lanka, St Kitts and Nevis, St Lucia, St Vincent and the Grenadines, Swaziland, Tanzania, Tonga, Trinidad and Tobago, Uganda, UK, British Virgin Islands, Vanuatu, Zambia.

FoRmeR neTheRLanDS anTiLLeSBonaire, Curacao, Sint Maarten, Saba and Sint Eustatius.

G20Argentina, Australia, Brazil, Canada, China, European Union, France*, Germany*, India, Indonesia, Italy*, Japan, Mexico, Russian Federation, Saudi Arabia, South Africa, South Korea, Turkey, UK, USA.

oaS (oRGanizaTion oF ameRiCan STaTeS)Argentina, Antigua and Barbuda, Bahamas, Barbados, Belize, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Dominica, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, St Kitts and Nevis, Nicaragua, Panama, Paraguay, Peru, St Lucia, St Vincent and the Grenadines, Suriname, Trinidad and Tobago, USA, Uruguay.

oeCD (oRGaniSaTion FoR eConomiC Co-oPErAtionAnddEvEloPmEnt)Australia, Austria, Belgium, Canada, Chile, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, South Korea, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, UK, USA.

meDiTeRRaneanAlbania, Algeria, Bosnia Herzegovina, Croatia, Cyprus, Egypt, France, Greece, Israel, Italy, Lebanon, Libya, Malta, Montenegro, Morocco, Serbia, Slovenia, Spain, Syria, Tunisia, Turkey, Jordan, Macedonia, Portugal.

oTheR oCeaniaAmerican Samoa, Cook Islands, French Polynesia, Guam, Marshall Islands, Micronesia (Federated States of), New Caledonia, Niue, Northern Mariana Islands, Palau, Samoa, Tuvalu.

SaDC (SouTheRn aFRiCan DeVeLoPmenT Community)Angola, Botswana, Democratic Republic of Congo (DRC), Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Swaziland, Tanzania, Zambia, Zimbabwe.

*included in European Union

WTTC has an on-going commitment to align its economic impact research with the UN Statistics Division-approved 2008 Tourism Satellite Account: Recommended Methodological Framework (TSA:RMF 2008) and makes small revisions annually, following a full refinement in 2011. This has involved further benchmarking of country reports to official, published TSAs, including for countries which are reporting data for the first time, as well as to existing countries reporting an additional years data. New country TSAs incorporated this year were Iceland, Serbia, UAE and the UK. In addition to producing reports on 184 countries, we also produce a world report and reports on 23 other geographic regions, sub-regions and economic and geographic groups. This year there are 7 reports for special economic and geographic groups.

methodological note


economic impact reports:regions,sub-regionsandcountries

woRLD

Region Sub- Region CountRy

AfRi

CA

noRt

h

AfRi

CA

AlgeriaEgyptLibyaMoroccoTunisia

Sub-

SAhA

RAn

AngolaBeninBotswanaBurkina FasoBurundiCameroonCape VerdeCentral African RepublicChadComorosDemocratic Republic of CongoEthiopiaGabonGambiaGhanaGuineaIvory CoastKenyaLesothoMadagascarMalawiMaliMauritiusMozambiqueNamibiaNigerNigeriaRepublic of CongoReunionRwandaSao Tome & PrincipeSenegalSeychellesSierra LeoneSouth AfricaSudan

Swaziland

Tanzania

Togo

Uganda

ZambiaZimbabwe

Region Sub-Region CountRy

euRo

pe

euRo

peAn

uni

on

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

UK

othe

R eu

Rope

Albania

Armenia

AzerbaijanBelarus

Bosnia Herzegovina

GeorgiaIcelandKazakhstanKyrgyzstanMacedoniaMoldovaMontenegroNorwayRussian FederationSerbiaSwitzerlandTurkeyUkraineUzbekistan

Mid

dle

eASt

Bahrain

Iran

Iraq

Israel

Jordan

Kuwait

Lebanon

Oman

Qatar

Saudi Arabia

Syria

UAE

Yemen

Region Sub-Region CountRy

ASiA

-pAC

ifiC

noRt

heAS

t AS

iA

JapanChinaHong KongSouth KoreaMacauTaiwanMongolia

oCeA

niA

AustraliaNew ZealandFijiKiribatiOther OceaniaPapua New GuineaSolomon IslandsTongaVanuatu

Sout

h AS

iA

BangladeshIndiaMaldivesNepalPakistanSri Lanka

Sout

heAS

t AS

iA

BruneiCambodiaIndonesiaLaosMalaysiaMyanmarPhilippinesSingaporeThailandVietnam

euRo

pe

euRo

peAn

uni

on

Austria BelgiumBulgariaCroatiaCyprusCzech RepublicDenmarkEstoniaFinlandFranceGermanyGreece HungaryIrelandItalyLatvia

Region Sub- Region CountRy

AMeR

iCAS

CARi

bbeA

n

AnguillaAntigua & BarbudaArubaBahamasBarbadosBermudaCayman IslandsCubaFormer Netherlands AntillesDominicaDominican RepublicGrenadaGuadeloupeHaitiJamaicaMartiniquePuerto RicoSt Kitts & NevisSt LuciaSt Vincent & the GrenadinesTrinidad & TobagoUK Virgin IslandsUS Virgin Islands

lAti

n AM

eRiC

A

ArgentinaBelizeBoliviaBrazilChileColombiaCosta RicaEl SalvadorEcuadorGuatemalaGuyanaHondurasNicaraguaPanamaParaguayPeruSurinameUruguayVenezuela

noRt

h AM

eRiC

A CanadaMexicoUSA


The woRLD TRaVeL & TouRiSm CounCiL iS The FoRum FoR BuSineSS LeaDeRS in The TRaVeL & TouRiSm inDuSTRy.With the Chairs and Chief Executives of more than 100 of the foremost Travel & Tourism companies as its Members, WTTC has a unique mandate and overview on all matters related to Travel & Tourism.

WTTC works to raise awareness of Travel & Tourism as one of the worlds largest sectors, supporting over 266 million jobs and generating 9.5% of global GDP in 2013.

Together with its research partner, Oxford Economics, WTTC produces comprehensive reports on an annual basis to quantify, compare and forecast the economic impact of Travel & Tourism on 184 economies around the world. It also publishes a World report highlighting global trends, as well as reports on regions, sub-regions and economic and geographic groups.

To download the reports or spreadsheets of the data, visit www.wttc.org

aSSiSTinG wTTC To PRoViDe TooLS FoR anaLySiS, BenChmaRKinG, FoReCaSTinG anD PLanninG.Over the last 30 years, Oxford Economics has built a diverse and loyal client base of over 700 international organisations, including leading multinational companies and financial institutions; key government bodies and trade associations; and top universities, consultancies, and think tanks. Headquartered in Oxford, England, with regional centres in London, New York and Singapore, Oxford Economics has offices across the globe in Belfast, Chicago, Dubai, Miami, Milan, Paris, Philadelphia, San Francisco, and Washington DC. The company employs over 130 full-time people, including more than 80 professional economists, industry experts and business editors one of the largest teams of macroeconomists and thought leadership specialists underpinned by our heritage with Oxford University and the academic community including a contributor network of over 500 economists, analysts and journalists around the world.

For more information, please take advantage of a free trial on our website, www.oxfordeconomics.com , or contact Frances Nicholls, Head of Business Development, Oxford Economics Ltd, Broadwall House, 21 Broadwall, London SE1 9PL.

Tel: email: [email protected]

ChaiRman

TUI DEUTSCHLAND GMBH& TUIFLY GMBHDr michael FrenzelChairman of the Supervisory Boards

PReSiDenT & Ceo

WORLD TRAVEL &TOURISM COUNCILDavid Scowsill

ViCe ChaiRmen

BEIJING TOURISM GROUPDuan QiangChairman

ETIHAD AIRWAYSJames hoganCEO

JUMEIRAH GROUPGerald LawlessPresident & Group CEO

MANDARIN ORIENTALedouard ettedguiGroup Chief Executive

RIOFORTE INVESTMENTS SAmanuel Fernando esprito SantoChairman

SILVERSEA CRUISESmanfredilefebvredovidiodiBalsorano de ClunieresChairman

THE TRAVEL CORPORATIONBrett TollmanPresident & Chief Executive

WYNDHAM WORLDWIDEStephen P holmesChairman & CEO

eXeCuTiVe CommiTTee

ABERCROMBIE & KENTGeoffreyJWKentFounder, Chairman & CEO

ACCORSbastien BazinCEO

AMERICAN EXPRESS COMPANYwilliam GlennPresident & CEO of American Express Global Business Travel

BHARAT HOTELSJyotsna SuriChairperson & Managing Director

CARLSONDouglas andersonPresident & CEO Carlson Wagonlit Travel

EMIRATESGary ChapmanPresident Group Services & Dnata, Emirates Group

HILTON WORLDWIDEChristopher J nassettaPresident & CEO

INTERCONTINENTAL HOTELS GROUPRichard SolomonsChief Executive

JTB CORPhiromi TagawaPresident & CEO

MARRIOTT INTERNATIONALJw marriott, JrChairman

arne m SorensonPresident & CEO

OUTRIGGER ENTERPRISES GROUPDr Richard R KelleyChairman Emeritus

REVOLUTION PLACESPhilippe BourguignonVice Chairman

SABRE HOLDINGSTom KleinPresident

SHUN TAK HOLDINGSPansy hoManaging Director

TRAVEL GUARD WORLDWIDEJeffreyCrutledgeChairman & CEO

TRAVELPORTGordon wilsonPresident & CEO

TSOGO SUN GROUPJabu mabuzaDeputy Chairman

VISITBRITAINChristopher Rodrigues, CBeChairman

GLoBaL memBeRS

ABU DHABI TOURISM &CULTURE AUTHORITYmubarak hamad al muhairiDirector General

AEROMEXICOandrs Conesa LabastidaCEO

AGODARob RosensteinCEO

ALL NIPPONS AIRWAYS (ANA)Shinichiro itoPresident & CEO

ALTOURalexandre ChemlaPresident

AMADEUS IT GROUP SALuis marotoPresident & CEO

AVIS BUDGET GROUPRonald L nelsonChairman & CEO

BEIJING CAPITALINTERNATIONAL AIRPORT CODonG zhiyiChairman

zhanG GuanghuiPresident & CEO

BEIJING TOURISM GROUPLiu yiPresident

BEST DAY TRAVELmiguel ortizChairman & Founder

BRITISH AIRWAYSKeith williamsChief Executive Officer

CANNERY ROW COMPANYTed J BalestreriChairman & CEO

CHANGI AIRPORT GROUPLee Seow hiangCEO

CHICAGO DEPARTMENT OF AVIATIONRosemarie S. andolinoCommissioner

CHINA INTERNATIONAL TRAVEL SERVICE, HEAD OFFICE (CITS)yu ningningPresident

CHINA SOUTHERN AIRLINESTan wangengPresident & CEO

CHIMELONGSu zhigangChairman & CEO

Chen wanchengPresident

COSTA CRUISESPier Luigi FoschiChairman of the Board

CORPORATE TRAVEL SERVICESJose Luis CastroFounder & CEO

CROWN LIMITEDRowen CraigieManaging Director & CEO

CTRIP.COM INTERNATIONALFan minVice Chairman of the Board and President

DEPARTMENT OF TOURISM & COMMERCE MARKETING, GOVERNMENT OF DUBAIH.E.HelalSaeedKhalfan al marriDirector General

DIAMOND RESORTSStephen J CloobeckFounder & Chairman

DUBAILANDmohammed al habbaiCEO

DUBAI AIRPORTS INTERNATIONALPaulGriffithsCEO

EAST JAPAN RAILWAY COMPANYSatoshi SeinoChairman & Director

EXPEDIA INCDara KhosrowshahiPresident & CEO

FAIRMONT HOTELS & RESORTSJenniferfoxPresident

FINTRAXJohn mooreChairman

GLOBAL BLUE GROUPPer SetterbergPresident & CEO

GLOBAL LEISURE PARTNERSmark harmsChairman & CEO

GREATER TORONTO AIRPORTS AUTHORITYhoward engPresident & CEO

HERTZ CORPORATIONmark FrissoraChairman & CEO

michel TaridePresident, Hertz International

HNA GROUPChen FengChairman of the Board

HOGG ROBINSON GROUPdavidradcliffeChief Executive

HONG KONG & SHANGHAI HOTELSClement KwokCEO & MD

HUANGSHAN TOURISM GROUPhuanG LinmuPresident and Chairman of the Board

HYATT HOTELS CORPORATIONmark S hoplamazianPresident and CEO

IBMmartySalfenGeneral Manager, Global Travel & Transportation Industry

INDIAN HOTELS COMPANYRK Krishna KumarVice Chairman

INTERNATIONAL AIRLINES GROUPwillie walshChief Executive

INTERSTATE HOTELS & RESORTSJim abrahamsonCEO

JAPAN AIRLINES CO. LTDmasaru onishiChairman

KERZNER INTERNATIONALalan LeibmanCEO

JONES LANG LASALLE HOTELSarthur de haastChairman Hotels & Hospitality Group

LEBUA HOTELS & RESORTSRattawadee BualertPresident

Deepak ohriCEO

LOEWS HOTELSJonathan m TischChairman & CEO

LOS ANGELES WORLD AIRPORTSGina marie LindseyExecutive Director

LOTTEdong-BinShinChairman

MELI HOTELS INTERNATIONALSebastin escarrerVice Chairman

MESSE BERLIN GMBHChristian GkePresident & CEO

MGM RESORTSINTERNATIONALJim murrenCEO

MISSION HILLS GROUPDr Ken ChuChairman & CEO

ORBITZ WORLDWIDEBarneyHarfordCEO

OTI HOLDINGayhan BektasChairman

OZALTIN HOLDINGznur zdemirVice Chairman

PAN PACIFIC HOTEL GROUPBernold SchroederCEO

PEAK ADVENTURE TRAVELDarrell wadeCEO

QUNARzhuanG ChenchaoCo-Founder & CEO

RADISSON EDWARDIAN HOTELSJasminder SinghChairman & CEO

REED TRAVEL EXHIBITIONSRichard mortimoreManaging Director

RELAIS & CHTEAUXPhilippe GombertPresident International, Chairman of the Board

ROYAL CARIBBEAN CRUISESRichard D FainChairman & CEO

R TAUCK & PARTNERSRobin TauckPresident

S-GROUP CAPITALMANAGEMENTVladimir yakushevManaging Partner

SHANGRI-LA INTERNATIONAL HOTEL MANAGEMENTGreg DoganPresident & CEO

SHANGHAI JIN JIANGINTERNATIONAL HOTELSyanG weiminCEO

SHANGHAI SPRING INTERNATIONAL TRAVEL SERVICESXiao QianghuiGeneral Manager

SOUTH AFRICAN AIRWAYSmonwabisi KalaweCEO

STARWOOD HOTELS & RESORTS WORLDWIDEFrits D van PaasschenPresident & CEO

TAJ HOTELS RESORTS & PALACESRaymond BicksonManaging Director & CEO

TAP PORTUGALFernando PintoCEO

TRAVEL LEADERSmichael BattChairman & CEO

TURKISH AIRLINESTemel KotilCEO

UNITED AIRLINESJeffSmisekPresident & CEO

Jim ComptonVice Chairman & Chief Revenue Officer

VALUE RETAILDesiree BollierCEO

VIRTUOSOmatthew D upchurch CTCCEO

WILDERNESS SAFARISKeith VincentCEO

ZAGAT SURVEY LLCTim zagatCo-Founder, Co-Chair & CEO

inDuSTRy PaRTneRS

BOSTON CONSULTING GROUPachim FechtelSenior Partner & Managing Director

THE COCA-COLA COMPANYStefaniedmillerGroup Vice President, Strategic Partnership Marketing

DELOITTEadam weissenbergVice Chairman & Partner, Deloitte & Touche LLP

ECOLABmichael hickeyExecutive Vice President and President, Global Institutional

GOOGLERob TorresManaging Director for Travel

JCBKoremitsu SannomiyaPresident & Chief Operating Officer

SPENCER STUARTJerry noonanGlobal Consumer Leader

TOSHIBA CORPORATIONatsutoshi nishidaChairman of the Board

VISA WORLDWIDEelizabeth BuseGroup President, APCEMEA

ReGionaL memBeRS

ABACUSRobert BaileyPresident & CEO

ALPITOURGabriele BurgioCEO

AMBASSADOR HOTEL GROUPJung-HoSuhChairman

APPLE LEISURE GROUPalex zozayaCEO

DIETHELM TRAVELRichard BrouwerCEO

DOURO AZULmario FerreiraCEO

EL CID RESORTSCarlos BerdeguCEO

GRUPO MASOesteban TorbarCEO

JA RESORTS AND HOTELSDavid ThomsonCOO

MAKEMYTRIP.COMDeep KalraFounder & Chief Executive

MINOR HOTEL GROUPDillip RajakarierCEO

NORTHERN CAUCACUS RESORTSSergey Victorovich VereshchaginDirector General

NRMA GROUPTony StuartCEO

PALACE RESORTSJos Chapur zahoulPresident

ROTANA HOTEL MANAGEMENTCORPORATIONSelim el zyrPresident & CEO

SENTOSA DEVELOPMENTCORPORATIONmike BarclayCEO

SHKP HOTELSRicco De BlankCEO

SWAIN TOURian SwainPresident

THOMAS COOK INDIAmadhaven menonManaging Director

TREND OPERADORA LTDALuis Paulo LuppaCEO

honoRaRy memBeRS

ACCORGrard PlissonCo-Chairman,Supervisory Board

AMERICAN EXPRESS COMPANYJonathan S LinenAdviser to Chairman

ANDR JORDAN GROUPandr JordanChairman

THE HERTZ CORPORATIONFrank olsenRetired Chairman of the Board

TOSCANA VILLE & CASTELLITommaso zanzottoPresident

UNIVERSAL MEDIACarl RudermanChairman

ChaiRman emeRiTuS

RRE VENTURESJames D Robinson iiiGeneral PartnerWTTC Chairman (1990-1994)

immeDiaTe PaST ChaiRman

ABERCROMBIE & KENTGeoffreyJWKentFounder, Chairman & CEOWTTC Chairman (2007-2012)

FoRmeR ChaiRmen

GLOBAL ALLIANCE ADVISORS LLCvincentAWolfingtonChairman

WTTC Chairman (2004-2007)INTERCONTINENTAL HOTELS GROUPSir ian ProsserRetired ChairmanWTTC Chairman (2001-2003)

AMERICAN EXPRESSharvey GolubRetired Chairman & CEOWTTC Chairman (1996-2001)

ROBERT H BURNS HOLDINGSRobert h BurnsChairmanWTTC Chairman (1994-1996)

immeDiaTe PaST PReSiDenT

CREWE ASSOCIATESJean-ClaudeBaumgartenChairman & MD

Harlequin Building65 Southwark Street

London, SE1 0HRUnited Kingdom

Telephone: +44 (0)20 7481 8007Fax: +44 (0) 207 488 1008Email: [email protected]

www.wttc.org

Documents

Malaysia 2014 economic impact of travel & tours