MALAYSIAN INSTITUTE OFPURCHASING AND MATERIALS MANAGEMENT

HRDFClaimableunder SBL

10 Days Program - PROFESSIONAL CERTIFICATE IN RETAIL MANAGEMENT

OBJECTIVES:Learning ObjectivesAt the end of the overall 10 days training period learners will be able to:

Demonstrating a positive management behaviors and practices to lead, direct and motivate people to maximize performance.

Developing a plan of activities to deliver their brand’s unique selling point and supervise and evaluate their effectiveness.

Devise communication policies and positive communication practices, and demonstrate their application through leadership within a diverse customer base and workforce.

Plan, organize and control their product and service range to deliver key performance indicators and maximize people performance and organizational profitability.

Formulate customer relationship policies and initiate practices to enhance customer care standards through continuous improvement.

Devise a marketing plan to support the delivery of organizational key performance indicators, goals and objectives, and appraise its implementation.

Organize point of sale work practices and supervise operator performance to ensure accuracy and security in this area

Regulate the working environment through the supervision of employee practices to meet management’s responsibilities under the Safety, Health and Welfare at Work

Plan and organize the workplace, supervise employee practices, and observe customer, supplier and visitor actions for the provision of a secure working environment

Able to understand the basic green management application.

WHO SHOULD ATTEND:Managers / Executives / Non-Executives /Business Owners related to Retail Management.

TRAINING METHODOLOGY:This Program places heavy emphasis on Experimental learning and the content are delivered through :

Lecturer , Group Discussion , Role Plays, Experimental activities , games .video clips, questions & answers and case studies.

OVERVIEW:Professional Certificate in Retail Management (PCRM) will provide participants with skills and competencies specific to the retail sector in the disciplines of management and marketing.

This program has been designed to provide learners with a comprehensive range of skills in the retail sector, thereby enabling to work efficiently, effectively and safely in the retail sector. In demonstrating the necessary skills, knowledge and competency to meet the expectation of the organization and the customer.

STRATEGIC ALLIANCE RESOURCES (ASIA PACIFIC) SDN BHD IN COLLABORATION WITH

Jointly Organized with PERSATUAN ALUMNI AOTS MALAYSIA (PAAM)

A member of the International Federation of Purchasing & Supply Management

Approved by:Human Resource Development Fund (HRDF), under MINISTRY OF HUMAN RESOURCES MALAYSIA Up- skilling: Initiative to Help Employee in

gettingqualificationata Higher Level

Re- skilling: Initiative to Help Employee in acquiringNewQualification

COURSE CONTENT:Day 1: Effective Management in RetailThe aim of this module is to equip learners with a range of management principles, skills and behaviors to plan, lead, direct, motivate and evaluate a team of people and workplace resources to facilitate the delivery of organizational key performance indicators and goals.Day 2: Brand Management (Branding)The aim of this module is to equip learners with the necessary skill, knowledge and competence to devise a plan of activities to deliver their brand’s unique selling point and supervise and evaluate their delivery by the organization in a highly competitive market place.Day 3: Communication and LeadershipThe aim of this module is to equip learners with the necessary skill, knowledge and competence to develop communication policies, and practices for positive and effective communication across a diverse customer base and workforce through leadership and continuous improvement processes.Day 4: Retail Product and Service ManagementThe aim of this module is to equip learners with the required skill, knowledge and competence to fully manage their product and service range through all stages, from order to the point of purchase.Day 5: Customer Relationship ManagementThe aim of this module is to equip learners with the necessary skill, knowledge and competence required to formulate policies and practices to manage and enhance customer care standards through continuous improvement processes.Day 6: Marketing and SellingThe aim of this module is to equip learners with the necessary skill, knowledge and competence to define their market place and potential customer base, prepare a marketing plan with which to support the delivery of organizational key performance indicators (KPI), goals, objectives and brand values.Day 7: Point of Sale ManagementThe aim of this module is to equip learners with the required skill, knowledge and competence to effectively manage point of sale work practices and operator performance.Day 8: Safety, Health and Welfare SupervisionThe aim of this module is to equip learners with the necessary skill, knowledge and competence to manage and regulate the work environment and employee practices to meet the Safety, Health and Welfare at Work.Day 9: Retail Security SupervisionThe aim of this module is to equip learners with the necessary skill, knowledge and competence to manage the workplace, supervise employee practices and observe customer, supplier and visitor actions for a secure working environment.Day 10: Environmental Related Retail ManagementIntroduction to green management approach in retail and office management.Case Studies & Open Book ExaminationInternal and external Case Studies & Feedback, Presentation and Open book examination.

A - PROGRAM PROFESSIONAL CERTIFICATE IN RETAIL MANAGEMENT

1. Name : (Position)

2. Address :

3. Telephone : Fax:

Email : (HP):

4. Company Name :

Contact Person : (Position)

5. Cheque Number : Amount (RM):

PAYMENT METHODAll cheques are to be made payable to:

Strategic Alliance Resources(Asia Pacific) Sdn. Bhd. (553030-K)

PSMB CLASS A (1269)

TERMS & CONDITIONS:

Normal Fees: RM4800.00

MIPMM & PAAM’ Members: RM4500.00

Venue: KL/ Penang/ Johor Bahru

Intakes: April/ July/ September/ November

Classes Option:Weekdays & Weekends

The Malaysian Institute Of P u r c h a s i n g and Materials M a n a g e m e n t

( MIPMM ) was formed in 1977 As a National institution, it focuses on promoting the importance of Purchasing and Materials Management for economic advancement. MIPMM also aims to upgrade educational standards of the profession by providing training and certification to meet the increasing demand for qualified and competent workforce of the industry.

MIPMM is a non profit,self sustainable institution. The management of the Institute is vested in Governing Council of fifteen members. The National centre is based in Penang with regional centres in Petaling Jaya, Selangor and Johore Bahru.

In 1984, MIPMM was admitted as an affiliated member of the distinguished International Federation of Purchasing & Supply Management (IFPSM). Being a member of an international body, paved the way for the Institute to assume a more pro-active role in regional purchasing and materials management.The Institute has shown significant progress during its existence of ower two decades. It has a membership strength of more than 1,000 people throughout Malaysia. Today, MIPMM has fortified its role as the leading institution in promoting professional developments in the field of purchasing and materials management.

The Persatuan Alumni AOTS Malaysia (or the AOTS Alumni Society of Malaysia) was officially set up in 1985 by a group of Malaysians who had undergone

with the management or technicaltraining programmes with the

Association for Overseas Technical Scholarship (AOTS). The Society has its own administrative centre at Petaling Jaya, Selangor Darul Ehsan, Malaysia. Besides providing training programmes to enhance the region’s human resource skills, in its continuous pursuit to becoming the premier regional centre for educational excellence.

MIPMM ACADEMIC PROGRAM:

· Certified Supply Chain Practitioner· Certified Logistics Management · Certified Warehouse Management · Professional Certificate in Sales Management · Professional Certificate in Marketing Management · Professional Certificate in Retail Management · Professional Certificate in Entrepreneurship & Small and Medium Industry Management · BBA in Supply Chain Management·MBA in Supply Chain Management

A member of the International

Federation of Purchasing & Supply

Management

A member of the International

Federation of Purchasing & Supply

Management

Journey To Excellence through Professional Qualification:In Line with Government‘s effort to fulfill the National Economic Growth Agenda- human capital and talent development.

Let us help you with your journey to success with excellence.

Acceptance for Enrollment:At the discretion of the MIPMM

FOR REGISTRATION AND PAYMENTPLEASE FAX / MAIL TO:

Malaysian Institute of Purchasing and Materials Management (CRC)828, Block B2, Leisure Commerce Square,

9, Jalan PJS 8/9, 46150 Petaling Jaya, Selangor.Tel: +603-7875 2585 Fax: +603-7876 8586 SMS: +017 3889065

Contact: Jeyapal Servai: 016-3667866e-mail: admin@mipmm.org

Website: www.mipmm.org or www.strategic-elearning.com

PERSATUAN ALUMNI AOTS MALAYSIA (PAAM)Tel: +603-7726 2863 Fax: +603-7728 2348