Upload
docong
View
223
Download
0
Embed Size (px)
Citation preview
Sistema Universitario Ana G. Méndez
School for Professional Studies
Florida Campuses
Universidad del Este, Universidad Metropolitana, Un iversidad del Turabo
MANA 340
Production and Operations Management
Administración de Producción y Operaciones
© Sistema Universitario Ana G. Méndez, 2009
Derechos Reservados.
© Ana G. Méndez University System, 2009. All rights reserved.
MANA 340 Production and Operations Management 2
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
TABLA DE CONTENIDO/TABLE OF CONTENTS
Páginas/Pages
PRONTUARIO ................................................................................................................ 3
STUDY GUIDE .............................................................................................................. 10
WORKSHOP ONE ........................................................................................................ 16
TALLER DOS ................................................................................................................ 19
WORKSHOP THREE .................................................................................................... 22
TALLER CUATRO......................................................................................................... 25
WORKSHOP FIVE/TALLER CINCO ............................................................................. 28
ANEJO A/APPENDIX A ................................................................................................ 32
ANEJO B/APPENDIX B ................................................................................................ 34
ANEJO C/APPENDIX C ................................................................................................ 36
ANEJO D/APPENDIX D ................................................................................................ 37
ANEJO E/APPENDIX E ................................................................................................ 39
ANEJO F/APPENDIX F ................................................................................................. 41
ANEJO G/APPENDIX G ................................................................................................ 42
ANEJO H/ APPENDIX H ............................................................................................... 43
ANEJO I/APPENDIX I ................................................................................................... 45
ANEJO J/APPENDIX J .................................................................................................. 46
ANEJO K/APPENDIX K ................................................................................................ 47
ANEJO L/APPENDIX L ................................................................................................. 48
ANEJO M/APPENDIX M ............................................................................................... 50
ANEJO N/APPENDIX N ................................................................................................ 51
ANEJO O/APPENDIX O ................................................................................................ 52
MANA 340 Production and Operations Management 3
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Prontuario
Título del Curso: Administración de Producción y Operaciones
Codificación : MANA 340
Duración: Cinco semanas
Pre-requisito : STAT 201
Descripción:
El curso Administración de Producción y Operaciones (MANA 340) está
diseñado para el estudiante de tercer año del Bachillerato en Administración de
Empresas con concentración en Gerencia. El curso está diseñado para proveer al
estudiante un trasfondo de la Administración de Producción y Operaciones y su
interrelación con otras funciones de apoyo en las organizaciones. Los tópicos a
explorarse incluyen: productividad y calidad; planificación de capacidad; administración
de materiales y planificación de producción; itinerarios y control; manufactura de clase
mundial. Los tópicos se explorarán desde dos perspectivas: cuantitativa y cualitativa.
Objetivos Generales
1. Describir el rol y la terminología utilizada en la Administración de Producción y
Operaciones.
2. Formular y analizar asuntos importantes de capacidad y distribución a largo
plazo, incluyendo la ubicación de las facilidades.
3. Evaluar asuntos de producción, tales como: el diseño de procesos; tipos y
enfoques de procesos; los factores que influyen en la capacidad; el rol de las
computadoras y la tecnología en los procesos de producción y diseño;
alternativas de medición de desempeño.
4. Determinar los insumos, las salidas y la naturaleza de la planificación de los
materiales requeridos así como las condiciones bajo las cuales el MRP es más
apropiado.
5. Explicar las implicaciones de los itinerarios incluyendo el distinguir las
necesidades de los itinerarios en volúmenes altos, bajos e intermedios.
6. Examinar e ilustrar estrategias de Administración de proyectos utilizando las
técnicas PERT/CPM y los diagramas de redes, incluyendo el análisis de redes
de tiempo constante.
MANA 340 Production and Operations Management 4
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
7. Definir el término Calidad, explicar sus determinantes, los costos asociados con
la calidad, y discutir el concepto de Administración de Calidad Total.
Textos y Recursos
Heizer, J. & Render, B. (2007). Operations Management. (9na ed.) New Jersey:
Prentice Hall
Stevenson, W. (2008) . Operations Management. (10ma ed.) New York: McGraw-
Hill/Irwin
Meredith & Shafer (2006) Operations Management for MBAs. (3ra ed.) New Jersey:
Wiley
Goetsch & Davis (2009) Quality Management (6th ed.) New Jersey: Prentice Hall.
Referencias y material suplementario
APICS Journal
Business Week Magazine
Forbes Magazine
ISO Focus Magazine
JOURNAL OF OPERATIONS MANAGEMENT Logistics Information Magazine
Manufacturing Systems Magazine
Quality Progress Magazine
Supply Chain Management Journal
Wall Street Journal
Evaluación
La nota final estará basada en la participación y ejecución de cada estudiante en
todas las actividades de aprendizaje tanto individual como en grupo.
Actividades de Aprendizaje Taller Peso Puntos Refer encia
Asistencia y Participación, Diario
Reflexivo
Todos 10% 50 Anejo A y D
Ensayo Taller Uno Uno 10% 50 Anejo B y C
MANA 340 Production and Operations Management 5
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Presentación en grupo Dos 20% 100 Anejo E y F
Trabajo en grupo Tres 20% 100 Anejo E y G
Presentación Individual Cuatro 10% 50 Anejo E
Portafolio Todos 20% 100 Anejos H-O
Examen – Análisis de Caso Cinco 10% 100
Total 100% 550 Puntos
Descripción de las Normas del Curso
1. Este curso sigue el modelo “Discipline-Based Dual Language Immersion
Model®” del Sistema Universitario Ana G. Méndez, el mismo esta diseñado para
promover el desarrollo de cada estudiante como un profesional bilingüe. Cada
taller será facilitado en inglés y español, utilizando el modelo 50/50. Esto
significa que cada taller deberá ser conducido enteramente en el lenguaje
especificado. Los lenguajes serán alternados en cada taller para asegurar que
el curso se ofrece 50% en inglés y 50% en español. Para mantener un balance,
el modulo debe especificar que se utilizaran ambos idiomas en el quinto taller,
dividiendo el tiempo y las actividades equitativamente entre ambos idiomas. Si
un estudiante tiene dificultad en hacer una pregunta en el idioma especificado,
bien puede escoger el idioma de preferencia para hacer la pregunta. Sin
embargo, el facilitador deberá contestar la misma en el idioma designado para
ese taller. Esto deberá ser una excepción a las reglas pues es importante que
los estudiantes utilicen el idioma designado. Esto no aplica a los cursos de
lenguaje que deben ser desarrollados en el idioma propio todo en ingles o todo
en español según aplique.
2. El curso es conducido en formato acelerado, eso requiere que los estudiantes se
preparen antes de cada taller de acuerdo al módulo. Cada taller requiere un
promedio de diez (10) horas de preparación y en ocasiones requiere más.
3. La asistencia a todos los talleres es obligatoria. El estudiante que se ausente al
taller deberá presentar una excusa razonable al facilitador. El facilitador
evaluará si la ausencia es justificada y decidirá como el estudiante repondrá el
trabajo perdido, de ser necesario. El facilitador decidirá uno de los siguientes:
MANA 340 Production and Operations Management 6
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
permitirle al estudiante reponer el trabajo o asignarle trabajo adicional en
adición al trabajo a ser repuesto.
Toda tarea a ser completada antes de taller deberá ser entregada en la fecha
asignada. El facilitador ajustará la nota de las tareas repuestas.
4. Si un estudiante se ausenta a mas de un taller el facilitador tendrá las siguientes
opciones:
a. Si es a dos talleres, el facilitador reducirá una nota por debajo basado en
la nota existente.
b. Si el estudiante se ausenta a tres talleres, el facilitador reducirá la nota a
dos por debajo de la nota existente.
5. La asistencia y participación en clase de actividades y presentaciones orales es
extremadamente importante pues no se pueden reponer. Si el estudiante provee
una excusa valida y verificable, el facilitador determinara una actividad
equivalente a evaluar que sustituya la misma. Esta actividad deberá incluir el
mismo contenido y componentes del lenguaje como la presentación oral o
actividad a ser repuesta.
6. En actividades de grupo el grupo será evaluado por su trabajo final. Sin
embargo, cada miembro de grupo deberá participar y cooperar para lograr un
trabajo de excelencia, pero recibirán una calificación individual.
7. Se espera que todo trabajo escrito sea de la autoría de cada estudiante y no
plagiado. Se debe entender que todo trabajo sometido esta citado
apropiadamente o parafraseado y citado dando atención al autor. Todo
estudiante debe ser el autor de su propio trabajo. Todo trabajo que sea plagiado,
copiado o presente trazos de otro será calificado con cero (vea la política de
honestidad académica).
8. Si el facilitador hace cambios al modulo o guía de estudio, deberá discutirlos y
entregar copia a los estudiantes por escrito al principio del primer taller.
9. El facilitador establecerá los medios para contactar a los estudiantes proveyendo
su correo electrónico, teléfonos, y el horario disponibles.
10. EL uso de celulares esta prohibido durante las sesiones de clase; de haber una
necesidad, deberá permanecer en vibración o en silencio.
MANA 340 Production and Operations Management 7
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
11. La visita de niños y familiares no registrados en el curso no está permitida en el
salón de clases.
12. Todo estudiante esta sujeto a las políticas y normas de conducta y
comportamiento que rigen SUAGM y el curso.
Nota: Si por alguna razón no puede acceder las dire cciones electrónicas
ofrecidas en el módulo, no se limite a ellas. Exis ten otros motores de búsqueda y
sitios Web que podrá utilizar para la búsqueda de l a información deseada. Entre
ellas están :
• www.google.com
• www.altavista.com
• www.ask.com
• www.excite.com
• www.pregunta.com
• www.findarticles.com
• www.telemundo.yahoo.com
• www.bibliotecavirtualut.suagm.edu
• www.eric.ed.gov/
• www.flelibrary.org/
El/la facilitador(a) puede realizar cambios a las d irecciones electrónicas y/o
añadir algunas de ser necesario.
MANA 340 Production and Operations Management 8
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Filosofía y Metodología Educativa
Este curso está basado en la teoría educativa del Constructivismo.
Constructivismo es una filosofía de aprendizaje fundamentada en la premisa, de que,
reflexionando a través de nuestras experiencias, podemos construir nuestro propio
conocimiento sobre el mundo en el que vivimos.
Cada uno de nosotros genera nuestras propias “reglas “y “métodos mentales”
que utilizamos para darle sentido a nuestras experiencias. Aprender, por lo tanto, es
simplemente el proceso de ajustar nuestros modelos mentales para poder acomodar
nuevas experiencias. Como facilitadores, nuestro enfoque es el mantener una
conexión entre los hechos y fomentar un nuevo entendimiento en los estudiantes.
También, intentamos adaptar nuestras estrategias de enseñanza a las respuestas de
nuestros estudiantes y motivar a los mismos a analizar, interpretar y predecir
información.
Existen varios principios para el constructivismo, entre los cuales están:
1. El aprendizaje es una búsqueda de significados. Por lo tanto, el aprendizaje debe
comenzar con situaciones en las cuales los estudiantes estén buscando
activamente construir un significado.
2. Significado requiere comprender todas las partes. Y, las partes deben entenderse
en el contexto del todo. Por lo tanto, el proceso de aprendizaje se enfoca en los
conceptos primarios, no en hechos aislados.
3. Para enseñar bien, debemos entender los modelos mentales que los estudiantes
utilizan para percibir el mundo y las presunciones que ellos hacen para apoyar
dichos modelos.
4. El propósito del aprendizaje, es para un individuo, el construir su propio significado,
no sólo memorizar las contestaciones “correctas” y repetir el significado de otra
persona. Como la educación es intrínsecamente interdisciplinaria, la única forma
válida para asegurar el aprendizaje es hacer del avalúo parte esencial de dicho
proceso, asegurando que el mismo provea a los estudiantes con la información
sobre la calidad de su aprendizaje.
5. La evaluación debe servir como una herramienta de auto-análisis.
MANA 340 Production and Operations Management 9
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
6. Proveer herramientas y ambientes que ayuden a los estudiantes a interpretar las
múltiples perspectivas que existen en el mundo.
7. El aprendizaje debe ser controlado internamente y analizado por el estudiante.
MANA 340 Production and Operations Management 10
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Study Guide
Course Title Production and Operations Management
Code MANA 340
Time Length Five Weeks
Pre-requisite STAT 201
Description
Production and Operations Management is a course designed for students of
Bachelors Degree in Business Administration – Major: Management. This course is
designed to allow students to have an idea about Production and Operations
Management and their relationship with different organizations. The subjects to explore
will be: quality and productivity, capacity planning, materials management, production
control planning, scheduling and global manufacturing. The topics will be explored into
two perspectives: quantitative and qualitative.
General Objectives
1. Describe the role and terminology used in Production and Operations
Management.
2. Formulate and analyze important issues about capacity and long-term
distribution, including business locations.
3. Evaluate production issues like: process design; types of processes; factors
that affects the production capacity; the role of computer and technology into
manufacturing environment and different alternatives to measure the
performance in the industry.
4. Determine inputs/outputs using Material Requirement Planning (MRP)
techniques.
5. Explain the meaning of forecasting and scheduling at different levels.
6. Examine and illustrate business strategies using PERT/CPM techniques and
diagram including linear programming.
7. Define the term: Quality and explain the applications, cost involved and
discuss the concept Total Quality Management (TQM).
MANA 340 Production and Operations Management 11
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Texts and Resources
Heizer, J. & Render, B. (2007). Operations Management. (9th ed.) New Jersey:Prentice
Hall
Stevenson, W. (2008) . Operations Management. (10th ed.) New York: McGraw-Hill/Irwin
Meredith & Shafer (2006) Operations Management for MBAs. (3rd ed.) New Jersey:
Wiley
Goetsch & Davis (2009) Quality Management (6th ed.) New Jersey: Prentice Hall
References and Supplementary Materials
APICS Journal
Business Week Magazine
Forbes Magazine
ISO Focus Magazine
JOURNAL OF OPERATIONS MANAGEMENT
Logistics Information Magazine
Manufacturing Systems Magazine
Quality Progress Magazine
Supply Chain Management Journal
Wall Street Journal
Evaluation
The final grade of each student will be based on the participation of all individual and
group learning activities. The final grade will be based on the execution of the following
activities and their relative weight.
Learning Activities Week % Points Reference
Attendance and Participation,
Reflective Diary
All 10% 50 Appendix A&D
Essay Workshop One One 10% 50 Appendix B&C
Group Presentation Two 20% 100 Appendix E&F
Group Presentation Three 20% 100 Appendix E&G
Individual Presentation Four 10% 50 Appendix E
MANA 340 Production and Operations Management 12
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Portfolio All 20% 100 Appendixes H to O
Final Exam Five 10% 100
Total 100% 550 Points
Description of Course Policies
1. This course follows the Sistema Universitario Ana G. Méndez Discipline-Based Dual
Language Immersion Model® designed to promote each student’s development as a
Dual Language Professional. Workshops will be facilitated in English and Spanish,
strictly using the 50/50 model. This means that each workshop will be conducted
entirely in the language specified. The language used in the workshops will
alternate to insure that 50% of the course will be conducted in English and 50% in
Spanish. To maintain this balance, the course module may specify that both
languages will be used during the fifth workshop, dividing that workshop’s time and
activities between the two languages. If students have difficulty with asking a
question in the target language in which the activity is being conducted, students
may choose to use their preferred language for that particular question. However,
the facilitator must answer in the language assigned for that particular day. This
should only be an exception as it is important for students to use the assigned
language. The 50/50 model does not apply to language courses where the delivery
of instruction must be conducted in the language taught (Spanish or English only).
2. The course is conducted in an accelerated format and requires that students prepare
in advance for each workshop according to the course module. Each workshop
requires an average ten hours of preparation but could require more.
3. Attendance at all class sessions is mandatory. A student that is absent to a
workshop must present the facilitator a reasonable excuse. The facilitator will
evaluate if the absence is justified and decide how the student will make up the
missing work, if applicable. The facilitator will decide on the following: allow the
student to make up the work, or allow the student to make up the work and assign
extra work to compensate for the missing class time.
MANA 340 Production and Operations Management 13
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Assignments required prior to the workshop must be completed and turned in on the
assigned date. The facilitator may decide to adjust the grade given for late
assignments and make-up work.
4. If a student is absent to more than one workshop the facilitator will have the
following options:
a. If a student misses two workshops, the facilitator may lower one grade based
on the students existing grade.
b. If the student misses three workshops, the facilitator may lower two grades
based on the students existing grade.
5. Student attendance and participation in oral presentations and special class
activities are extremely important as it is not possible to assure that they can be
made up. If the student provides a valid and verifiable excuse, the facilitator may
determine a substitute evaluation activity if he/she understands that an equivalent
activity is possible. This activity must include the same content and language
components as the oral presentation or special activity that was missed.
6. In cooperative activities the group will be assessed for their final work. However,
each member will have to collaborate to assure the success of the group and the
assessment will be done collectively as well as individually.
7. It is expected that all written work will be solely that of the student and should not be
plagiarized. That is, the student must be the author of all work submitted. All quoted
or paraphrased material must be properly cited, with credit given to its author or
publisher. It should be noted that plagiarized writings are easily detectable and
students should not risk losing credit for material that is clearly not their own (see
Academic Honesty Policy).
8. If the Facilitator makes changes to the study guide, such changes should be
discussed with and given to students in writing at the beginning of the first workshop.
9. The facilitator will establish a means of contacting students by providing an email
address, phone number, hours to be contacted and days.
10. The use of cellular phones is prohibited during sessions; if there is a need to have
one, it must be on vibrate or silent mode during class session.
MANA 340 Production and Operations Management 14
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
11. Children or family members that are not registered in the course are not allowed to
the classrooms.
12. All students are subject to the policies regarding behavior in the university
community established by the institution and in this course.
Note: If for any reason you cannot access the URL’s presented in the module, do
not stop your investigation. There are many search engines and other links you
can use to search for information. These are some examples:
• www.google.com
• www.altavista.com
• www.ask.com
• www.excite.com
• www.pregunta.com
• www.findarticles.com
• www.telemundo.yahoo.com
• www.bibliotecavirtualut.suagm.edu
• www.eric.ed.gov/
• www.flelibrary.org/
The facilitator may make changes or add additional web resources if deemed
necessary.
Teaching Philosophy and Methodology
This course is grounded in the learning theory of Constructivism. Constructivism is a
philosophy of learning founded on the premise that, by reflecting on our experiences,
we construct our own understanding of the world in which we live.
Each of us generates our own “rules” and “mental models,” which we use to make
sense of our experiences. Learning, therefore, is simply the process of adjusting our
mental models to accommodate new experiences. As teachers, our focus is on making
connections between facts and fostering new understanding in students. We will also
MANA 340 Production and Operations Management 15
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
attempt to tailor our teaching strategies to student responses and encourage students to
analyze, interpret and predict information.
There are several guiding principles of constructivism:
1. Learning is a search for meaning. Therefore, learning must start with the
issues around which students are actively trying to construct meaning.
2. Meaning requires understanding wholes as well as parts. And parts must be
understood in the context of wholes. Therefore, the learning process focuses
on primary concepts, not isolated facts.
3. In order to teach well, we must understand the mental models that students
use to perceive the world and the assumptions they make to support those
models.
4. The purpose of learning is for an individual to construct his or her own
meaning, not just memorize the "right" answers and regurgitate someone
else's meaning. Since education is inherently interdisciplinary, the only
valuable way to measure learning is to make the assessment part of the
learning process, ensuring it provides students with information on the quality
of their learning.
5. Evaluation should serve as a self-analysis tool.
6. Provide tools and environments that help learners interpret the multiple
perspectives of the world.
7. Learning should be internally controlled and mediated by the learner.
MANA 340 Production and Operations Management 16
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Workshop One
Specific Objectives
At the end of this Workshop, the student will be able to:
1. Define the general concept of the operations management.
2. Apply the concepts associated with productivity.
3. Manage the general cost principles to produce goods or services.
4. Identify the characteristics of quality in a product.
5. Explain the functions of the global market in relation to the operations
management concept.
6. Define the concept of projects management.
7. Explain the of production forecasting.
8. Explain the most common tools in decision making.
Language Objectives
1. Express ideas orally and in writing using English as the language of
communication.
2. Develop a written work using appropriate grammar, syntax and verb tense.
3. Use the reading process effectively.
Electronic Links (URLs)
http://www.apqc.org
http://asq.org
http://quality.nist.gov/
http://iso.ch/iso/
http://stats.bls.gov/
http://www.cse.dcu.ie/essiscope/sm2/charact.html
http://dictionary.bnet.com/definition/Quality.html?tag=col1;trackDictionary
http://www.bettermanagement.com/Library/Library.aspx?LibraryID=5970
http://www.slais.ubc.ca/PEOPLE/students/resumes/C_Payne/media_pdf/TQMTools.pdf
http://www.en.articlesgratuits.com/business-forecasting-id1433.php
http://www.decision-making-confidence.com/decision-making-tools-and-techniques.html
MANA 340 Production and Operations Management 17
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Assignments to do before Workshop One
1. Read about the subjects on the Specific Objectives section above in any of the
recommended textbooks and sources for the course. You may use any textbook
or reference source. Keep in mind the dates on which they were written. Use
recent references. It is recommended to use suggested references on the
Internet for this module.
2. Prepare a short essay (two pages) on ONE of the following topics: productivity,
cost, quality, global market, project management, forecasting, decision making.
Utilize the guidelines and specifications explained in Appendix C.
3. Besides utilizing all the electronic addresses provided in this workshop, the
student shall look into more information and read about techniques on
forecasting. We recommend bringing a calculator for exercises presented in
class.
4. Visit the following link to an article related to product quality, read it and
summarize it. If the link does not work, find another article related to the same
topic. Bring it to class.
http://mpra.ub.uni-muenchen.de/11142/1/MPRA_paper_11142.pdf
5. Find the definition of the following terms: operations management, productivity,
cost principles, global markets, quality, decision making and forecasting.
6. Start working with your portfolio (Appendixes H to O).
Activities
1. Introduction of the Facilitator. Individual introduction of the members of the group.
2. Ice breaker activity.
3. Discuss objectives, the course evaluation, explain and answer any questions
regarding the course, the module, evaluation forms, rubrics and its uses.
4. The group will select a representative for the course.
5. The Facilitator will collect the assigned essay for this Workshop.
6. The Facilitator will request volunteer students to explain to the rest of the class
the following concepts: operations management, productivity, cost principles,
global markets, quality, decision making and forecasting.
7. Students will discuss the summarized articles.
MANA 340 Production and Operations Management 18
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
8. The Facilitator will cover areas not discussed by students in his/her own
presentation.
9. The Facilitator will assign the subject that each group will present in Workshop
#2.
10. The facilitator will assign topics for the final research project. Each group will
meet and will select a leader, and will assign individual tasks for the research
project.
11. As a method to explain the functions of customer service, the students will
describe the registration process at the University, including the supplies,
operations and products.
12. The facilitator will assign some exercises related to productivity for students to
analyze and solve.
13. The Facilitator will discuss the assignments for the next workshop.
Assessment
1. Reflexive Diary (Appendix D).
2. Written report rubric (Appendix B).
3. Class participation rubric (Appendix A).
MANA 340 Production and Operations Management 19
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Taller Dos
Objetivos Específicos
Al finalizar el Taller, el/la estudiante:
1. Explicar cómo diseñar bienes y servicios.
2. Entender cómo manejar recursos para lograr calidad superior a través de
procesos estadísticos de control.
3. Describir las tres estrategias mayores de procesos y capacidad de
planeamiento.
4. Entender cómo desarrollar estrategias de localización.
5. Evaluar la importancia de desarrollar una estrategia apropiada para diseñar
facilidades.
6. Definir los conceptos de Manejo de Calidad Total (TQM en inglés) tales como:
técnicas Taguchi/Paretto, Gráficas del flujo de procesos, diagramas de Causa y
Efecto, Control Estadístico de Procesos (SPC en inglés).
7. Reconocer los procesos de inspección.
8. Entender la secuencia de eventos utilizando gráficas de flujo de procesos.
Objetivos del lenguaje
1. Expresar ideas oralmente y por escrito utilizando español como leguaje de
comunicación.
2. Desarrollar trabajo escrito utilizando gramática, sintaxis y verbos de forma
apropiada.
3. Utilizar el proceso de lectura de forma eficiente
Direcciones Electrónicas
http://www.asq.org/
http://www.quality.nist.gov/
http://www.tqe.com/
http://www.ansi.org/
http://www.criticaltools.com
http://www.isixsigma.com/me/tqm/
http://www.minuteman.org/topics/tqm.html
http://www.geocities.com/maag111063/calidad23.html
MANA 340 Production and Operations Management 20
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
http://www.espacioblog.com/myfiles/ruben1/Taguchi.ppt#256,1,Dr.GenichiTaguchi
http://www.infomipyme.com/Docs/GENERAL/Offline/GDE_03.htm
http://www.tuobra.unam.mx/publicadas/040710174743-Anexo.html
Tareas a realizar antes del Taller Dos
1. Cada estudiante debe visitar, navegar y familiarizarse con el contenido de las
direcciones electrónicas asignadas para el Taller Dos.
2. Proveer la definición de “calidad del producto” en sus propias palabras.
3. Buscar y analizar artículo escrito acerca de la “calidad” y resumir los puntos más
importantes.
4. Leer y estudiar información relacionada a la estrategia de diseño de facilidades
(layout strategies).
5. Cada grupo someterá un reporte escrito en español acerca del tópico asignado
en el Taller Uno.
6. Cada grupo hará presentación en español acerca del tópico asignado. Esta debe
durar de 25 a 30 minutos y la participación deberá ser igual entre todos los
miembros del grupo.
7. Revisar información relacionada a la gráfica del flujo de procesos (flow chart).
Estar preparado(a) para crear uno en la clase.
8. Continúe trabajando con su portafolio.
Actividades
1. El/la facilitador(a) pedirá a los estudiantes que resuman lo discutido en el Taller
Uno.
2. Cada grupo hará la presentación de sus tópicos asignados.
3. El/la facilitador(a) revisará el criterio de evaluación que será usado para esta
presentación.
4. Una vez finalizadas las presentaciones el/la facilitador(a) organizará nuevos
grupos para el próximo taller.
5. El/la facilitador(a) asignará tópicos para presentación durante el Taller Tres.
6. Los clase se divide en grupos para discutir un articulo provisto por El/la
facilitador(a) relacionado con el diseño de facilidades (layout).
MANA 340 Production and Operations Management 21
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
7. El/la facilitador(a) presentará ejemplos de planeamiento de capacidad (capacity
planning) para así entender y resolver caso relacionado con las necesidades de
capacidad de una organización.
8. El/la facilitador(a) proveerá la situación que los estudiantes utilizarán para crear
una gráfica de flujo de procesos (flow chart).
9. El/la facilitador(a) discutirá los conceptos de Manejo de Calidad Total (TQM en
inglés) tales como: técnicas Taguchi/Paretto, diagramas de Causa y Efecto,
Control Estadístico de Procesos (SPC en inglés).
10. El/la facilitador(a) discutirá los objetivos y asignaciones para el Taller Tres.
Avalúo
1. Diario reflexivo – Anejo D
2. Matriz valorativa de trabajos escritos (Anejo B).
3. Matriz valorativa de participación en clase (Anejo A).
MANA 340 Production and Operations Management 22
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Workshop Three
Specific Objectives
At the end of this Workshop, the student will be able to:
1. Explain what job design is and will know the ergonomic guidelines and
measurements.
2. Understand the “Learning Curve”.
3. Know the importance of product distribution and the definition for sense of
urgency.
4. Know how to apply the most common techniques for inventory control.
5. Know the importance of product reliability.
6. Understand the basic elements of the capacity analysis.
7. Explain the importance of demand, offer, and point of equilibrium.
8. Know the most common tools to use for sampling and products approval. Know
the importance of this during the decision making process.
9. Understand the use and practical application of the lineal programming.
10. Know the most important criteria (advantages and disadvantages) of the
transportation models.
11. Interpret the use and manage of the learning curves.
12. Give an opinion and participate in the discussion of these basic concepts.
Language Objectives
1. Express ideas orally and in writing using English as the language of
communication.
2. Develop a written work using appropriate grammar, syntax and verb tense.
3. Use the reading process effectively.
Electronic Links (URLs)
http://www.acec.org
http://ame.org
http://inventorymanagement.com
http://www.poms.org/
http://www.sfsu.edu/~ergo/guidelines/ergo_long.html
MANA 340 Production and Operations Management 23
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
http://enews.penton.com/enews/occupationalhazards/ergonomics/2008_01_15_e
rgonomics/view.html
http://www.technologystudent.com/designpro/ergo1.htm
http://cost.jsc.nasa.gov/learn.html
http://www.directives.doe.gov/pdfs/doe/doetext/neword/430/g4301-1chp21.pdf
http://www.businessdictionary.com/definition/capacity-analysis.html
http://www.economy-point.org/m/market-equilibrium.html
http://www.investopedia.com/university/economics/economics3.asp
http://www.export911.com/e911/purch/docINSP.htm
http://www.ethics.org/resources/decision-making-process.asp
http://www.virtualsalt.com/crebook5.htm
http://www.me.utexas.edu/~jensen/ORMM/computation/unit/mp_add/subunits/tra
n_add/index.html
http://dictionary.bnet.com/definition/learning+curve.html
Assignments to do before Workshop Three
1. Students must come prepared with a general idea of the subjects to be
discussed. Utilize the electronic websites provided.
2. Prepare presentation of topics assigned during the previous Workshop. Each
group must decide on how the presentation of the assigned topics will be, and
should have been previously discussed with the Facilitator. Therefore, this
activity must be planned ahead and should be the result of teamwork. Be
creative. You may extend your reference search as much as you’d like.
3. Each group will present its work utilizing the format provided in Workshop One.
4. Continue working with your portfolio.
5. The facilitator will schedule a visit of an Operations Manager from the area, who
will speak about challenges and opportunities in his career and in his place of
employment. He/she should contact the administrative office for procedures.
Activities
1. The facilitator will introduce the topics to be discussed in this workshop. Will
emphasize the concept (theory) application with the reality of the modern
industry.
MANA 340 Production and Operations Management 24
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
2. There will be presentations on the assigned topics.
3. The students will use Operational Administration decisions, such as quality,
product, process, location, work design, and human resources, to review the
operations in organizations such as fast food restaurants, medical offices,
attorneys’ offices, education institutions, etc. The students will split into groups to
perform this exercise.
4. The facilitator will emphasize in the importance of operations planning in an
organization.
5. Students will listen to the Operations Manager’s presentation.
6. Assignment of the topics for Workshop Four. The facilitator will assign a topic to
each group as follows:
Inventory Control
MRP
JIT
Control Techniques and size management for lots.
Short term planning
Medium term planning
Long term planning
Preventive Maintenance
Predictive Maintenance
Time to change product or size
Equipment availability
Capacity Management Techniques (work shifts)
7. The Facilitator will summarize the findings or areas to improve and will review, as
needed, the subjects for the next workshop.
8. The facilitator will discuss the assignments for the next workshop.
Assessment
1. Reflexive Diary. (Appendix D)
2. Written report rubric.
3. Class participation rubric.
MANA 340 Production and Operations Management 25
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Taller Cuatro
Objetivos Específicos
Al finalizar el Taller, el/la estudiante:
1. Entenderá la importancia y beneficios en utilizar el Plan de Necesidades de
Materiales (“Material Requirement Planning”, MRP).
2. Conocerá las funciones básicas del manejo y control de inventario (“Inventory
Control”).
3. Aplicará conceptos básicos de la técnica de Justo a Tiempo (“Just-in-Time”, JIT).
4. Explicará las técnicas de tamaño de lotes (“Lot Sizes”).
5. Entenderá las ventajas del planeamiento a corto, medio y largo plazo.
6. Identificará los beneficios de la preparación de un programa efectivo de
mantenimiento de equipos y maquinaria.
7. Revisará los principios del manejo de la cadena de abastecimiento (supply-chain
management).
8. Describirá métodos de un manejo de inventario efectivo.
Objetivos del lenguaje
1. Expresar ideas oralmente y por escrito utilizando español como leguaje de
comunicación.
2. Desarrollar trabajo escrito utilizando gramática, sintaxis y verbos de forma
apropiada.
3. Utilizar el proceso de lectura de forma eficiente
Direcciones Electrónicas
http://www.mfgeng.com/
http://www.geocities.com/TimesSquare/1848/japan21.html
http://www.apics.org/
http://www.poms.org
http://rockfordconsulting.com/supply-chain-management.htm
http://logistics.about.com/od/supplychainintroduction/a/into_scm.htm
http://www.me.utexas.edu/~jensen/ORMM/omie/computation/unit/mrp_add/mrp.html
http://people.brunel.ac.uk/~mastjjb/jeb/or/mrp.html
http://www.rmdonovan.com/inventory_control.htm
MANA 340 Production and Operations Management 26
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
http://www.cris.com/~kthill/sites.htm
http://personal.ashland.edu/~rjacobs/m503jit.html
http://www.strategosinc.com/lean_lot_sizing.htm
http://scm.ncsu.edu/public/inventory/3systems.html#4
Tareas a realizar antes del Taller Cuatro
1. Revisar material discutido en talleres previos.
2. Buscar y leer información relacionada al Manejo de Inventario con demandas
dependientes e independientes.
3. Preparar informe escrito asignado en el Taller Tres y entregar al Facilitador.
4. Preparar informe para ser presentado oralmente. La presentación debe durar de
15 a 20 minutos. Se debe utilizar por lo menos cinco referencias para este
trabajo. Utilice estilo APA.
Actividades
1. El/la facilitador(a) pedirá a estudiantes que resuman lo discutido en el Taller
Tres.
2. Cada estudiante presentará su tópico asignado. El/la facilitador(a) clarificará
conceptos de ser necesario. Estos son:
a. Control de inventario
b. MRP
c. JIT
d. Técnicas de control y manejo del tamaño de los lotes
e. La planificación a corto plazo
f. La planificación a mediano plazo
g. La planificación a largo plazo
h. El mantenimiento preventivo
i. El mantenimiento predictivo
j. Tiempo de cambio de producto o tamaño
k. La disponibilidad del equipo
l. Manejo de técnicas de capacidad (turnos de trabajo)
3. Cada presentación demostrará experiencias obtenidas por los estudiantes a
través del desempeño en sus trabajos u ocupaciones.
MANA 340 Production and Operations Management 27
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
4. El/la facilitador(a) introducirá un evento de simulación. La clase se dividirá en
grupos iguales. Cada grupo creará una empresa y presentará el tipo de producto
que ésta manufactura; el horario de producción; cómo se controla el inventario;
el manejo de almacenamiento; requisitos de materiales; y transportación de
productos terminados
5. El/la facilitador(a) presentará un caso o situación para ser analizado por los
estudiantes antes de someter decisiones al respecto.
6. El/la facilitador(a) asignará un caso de estudio para el análisis y evaluación por
los estudiantes. Resultados serán entregados en el Taller Cinco.
7. El/la facilitador(a) resumirá lo discutido en este Taller en relación a sus objetivos.
8. El/la facilitador(a) explicará tareas adicionales para el Taller Cinco.
Avalúo
1. Diario reflexivo – Anejo D
2. Matriz valorativa de trabajos escritos.
3. Matriz valorativa de participación en clase.
MANA 340 Production and Operations Management 28
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Workshop Five/Taller Cinco
NOTA: Este taller es bilingüe. Tanto,
el Facilitador como los estudiantes,
deberán utilizar el idioma asignado
para cada tarea y actividad.
NOTE: This is a bilingual workshop.
Both the facilitator and student
should use the language assigned
for each homework and activity.
Specific Objectives
At the end of this Workshop, the student will be able to:
1. Understand Maslow Theory and compare with the Herzberg Theory. Explain the
relationship between both theories and the performance of the functions.
2. Know the performance measures most common used.
3. Know the importance of the electronic commerce and the use in modern
management, with special emphasis in decision making.
4. Explain the definition of re-engineering and continuous improvement, in
relationship to the process design.
5. Understand the robotics, with special emphasis on the social and economic
effects.
6. Know the importance of the simulations in the manufacturing business.
7. Explain the general concepts and use of the ISO ruling.
Language Objectives
1. Express ideas orally and in writing using English or Spanish as the language of
communication.
2. Develop a written work using appropriate grammar, syntax and verb tense both
in English and Spanish.
3. Use the reading process effectively in English and Spanish.
Electronic Links (URLs) http://www.iso.org/
http://home.earthlink.net/
http://www.brint.com
http://www.accel-team.com
MANA 340 Production and Operations Management 29
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
http://www.netmba.com/mgmt/ob/motivation/maslow/
http://www.abraham-maslow.com/m_motivation/Hierarchy_of_Needs.asp
http://www.netmba.com/mgmt/ob/motivation/herzberg/
http://www.orau.gov/pbm/sample/sample.html
http://managementhelp.org/perf_mng/measure.htm
http://csrc.nist.gov/nissc/1998/proceedings/paperD14.pdf
http://www.robotics.org/
http://www.sixthsigma.com/leandes100.htm
Assignments to do before Workshop Five
1. Students must be prepared and familiarized with the subjects to discuss in this
workshop (in English).
2. Every student must hand in the case analysis that was distributed in the previous
workshop (in Spanish).
3. Students will develop a chart or a graph to compare the differences between the
Maslow and Herzberg theories (in English).
4. Students will define continuous improvement and will mention companies that
currently operate under this environment or companies that have obtained their
ISO 9000 Certification (in Spanish).
5. Review all the concepts that were presented in class, and to be prepared for the
final exam.
6. Give the final touches to your portfolio.
Activities
1. The facilitator will start the class with a short review (in English)
2. If deemed necessary the first part of this Workshop may be utilized in concluding
presentations from previous Workshop (English or Spanish).
3. The facilitator will introduce the subjects to be discussed (in English).
4. Students will hand in the assigned case from the previous Workshop.
5. The facilitator will present, in English, the Maslow Theory along with the
Herzberg Theory. Will discuss the importance to maintain motivation.
6. The facilitator will allow enough time to clear any students’ doubts or to see
different points of view (in Spanish).
MANA 340 Production and Operations Management 30
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
7. Students will take their final exam. The contents of this exam will be presented in
both languages, English and Spanish.
8. The group representative will be allowed some time to administer the evaluation
of the program and of the course.
Assessment
1. Verbal assessment of the course by each of the students – in Spanish.
2. Written report rubric.
3. Class participation rubric.
4. Oral presentation rubric.
5. Portfolio rubrics (Appendixes H to O)
MANA 340 Production and Operations Management 31
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejos/Appendixes
MANA 340 Production and Operations Management 32
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejo A/Appendix A
MATRIZ VALORATIVA PARA PARTICIPACIÓN EN GRUPO
Nombre del Estudiante: _____________________ Fecha: _______________
Grupo: ________ Nombre del estudiante evaluador: _____________________
Criterio Puntos Puntuación del estudiante
Asistió a las reuniones o actividades del grupo.
10
Colaboró en la planificación y organización de las reuniones o actividades de grupo.
10
Demostró disposición para cooperar con el grupo.
10
Contribuyó frecuentemente a las discusiones del grupo
10
Participó activamente en las reuniones y actividades.
10
Demostró interés en las discusiones y actividades del grupo.
10
Vino preparado(a) a las reuniones, actividades y discusiones del grupo.
10
Demostró atención y apertura a los puntos y argumentos de sus compañeros.
10
Contribuyó al grupo con material e información adicional.
10
Contribuyó significativamente al trabajo que presentó el grupo.
10
Totales 100
MANA 340 Production and Operations Management 33
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
RUBRIC TO EVALUATE PARTICIPATION IN GROUP ACTIVITIE S
Students name: _________________________ Date: _______________
Group: ________ Name of evaluating student: ______________________
Criteria Points Students Points
Attended all the meetings and activities of the group.
10
Collaborated with the planning and organization of activities of the group.
10
Demonstrated cooperation and team work with the group.
10
Contributed frequently with the discussions of the group.
10
Participated actively in the meetings and activities.
10
Demonstrated interest in the discussions and activities of the group.
10
Came prepared to meetings, activities and discussions of the group.
10
Demonstrated attention to the arguments within the group.
10
Contributed to the group with additional information.
10
Contributed significantly with the work that presented the group.
10
Totals 100
MANA 340 Production and Operations Management 34
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejo B/Appendix B
MATRIZ VALORATIVA PARA TRABAJOS ESCRITOS (Ensayos, resúmenes, etc.)
Nombre del Estudiante: ______________________ Fecha: _______________
Criterio Puntos Puntuación
Contenido
Este trabajo está claro, enfocado e interesante. Identifica el propósito, objetivos e ideas principales del documento o actividad.
10
La presentación de ideas es coherente y puede ser seguida fácilmente.
10
El documento explica propiamente el contenido.
10
La presentación de ideas y argumentos está basada en recursos presentados, consultados o discutidos en clase.
10
El documento demuestra substancia, lógica y originalidad.
10
El autor presenta su punto de vista en una manera clara, convincente y bien estructurada.
10
Contiene oraciones bien estructuradas y párrafos que facilitan la lectura y comprensión del documento.
10
Lenguaje Demuestra un conocimiento del español (vocabulario, sintaxis y flujo de ideas).
10
Usa gramática apropiada y correctamente.
10
Maneja verbos y acentuación apropiada y correctamente.
10
Total Puntos 100 (70% contenido y 30%
lenguaje)
Puntuación Total: _______
Firma Estudiante: ____________________ Firma Facilitador:___________________
MANA 340 Production and Operations Management 35
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
RUBRIC TO EVALUATE WRITTEN WORK (Essays, summaries, etc.)
Student Name: ______________________ Date: _______________
Criteria Value Points Student Score
Content
The paper is clear, focused and interesting. Identifies purpose, objectives and principal ideas included in the paper
10
Presentation of ideas is organized, coherent and can be easily followed
10
The paper properly explains content. 10
The presentation of ideas and arguments are based in sources presented, consulted or discussed in class.
10
The paper demonstrates substance, logic and originality.
10
The author presents his point of view in a clear, convincing and well based manner.
10
Contains well-constructed sentences and paragraphs that facilitate lecture and comprehension.
10
Language Demonstrate a command of standard English (vocabulary used, syntax and flow of ideas).
10
Uses grammar appropriately and correctly.
10
Manages and uses verbs appropriately and correctly.
10
Total Points 100 (70% content and 30%
language)
Student’s total Score: _______
Student’s Signature: ____________________Facilitator’s Signature:___________________
MANA 340 Production and Operations Management 36
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejo C/Appendix C
GUIAS ESPECÍFICAS PARA EL ENSAYO
1. Todo ensayo tiene una portada y una tabla de contenido.
2. Tiene una introducción donde se explica de forma abreviada en una o dos
páginas, ¿de qué trata su trabajo?
3. Todo trabajo tiene un alcance. Esto es, específicamente, ¿qué va a investigar?
Es decir, desde donde y hasta donde usted va a tratar el tema seleccionado.
Esto debe tomarle de dos a tres páginas, asumiendo que usted va a utilizar por
lo menos tres referencias. De utilizar más de cinco referencias, esto cambiará el
total de páginas de su trabajo.
4. Todo trabajo tiene una investigación. En ésta sección usted presenta el análisis
de los temas y las fuentes de información utilizadas. Para fines del primer
ensayo se le requiere un mínimo de tres fuentes de investigación. Puede utilizar
fuentes variadas, tales como: revistas, textos, artículos de Internet, periódicos,
entrevistas con profesionales del área o cualquier fuente (seria) de información
que goce de prestigio y credibilidad. En ésta sección su escrito debe de tener de
tres a cinco páginas.
5. Su trabajo debe tener una conclusión. Usted debe hacer un planteamiento
formal de lo investigado y lo encontrado. Esto debe tener de una a dos páginas
de extensión.
6. Todo trabajo de investigación tiene que tener una ficha bibliográfica, presentada
en orden alfabético. Utilice el estilo de APA. Debe tener de tres a cinco
referencias.
7. Incluya una sección de “Anejos”; Entregue copia de las referencias utilizadas.
8. Esta primera actividad tiene un valor de cincuenta puntos o el equivalente del
diez por ciento de su nota final.
MANA 340 Production and Operations Management 37
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejo D/Appendix D
DIARIO REFLEXIVO Nombre ____________________________
Fecha ____________________________
El propósito de este diario es el de reflexionar y escribir sobre los conceptos, los
sentimientos y las actitudes que se desatan a partir de la discusión y los trabajos de
cada taller. Este proceso le ayudará en su autoanálisis, así como propiciará la auto
evaluación.
Utilizando las siguientes preguntas guías, reflexione sobre lo presentado en el taller y
conteste las mismas en forma de ensayo con excelente gramática, ortografía y
puntuación:
1. Hoy aprendí….
2. Este tema presentado en clase me ayuda a……
3. Puedo aplicar lo discutido en la clase a mi vida y experiencias personales…
MANA 340 Production and Operations Management 38
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Reflective Diary
Name ____________________________
Date ____________________________
The purpose of this diary is to reflect and write about the concepts, feelings, and
attitudes experienced after class discussion and assignments. This process will help
your self-assessment.
Using the following questions, reflect about what was presented in this workshop and
answer the questions following an essay style using excellent grammar, syntax and
punctuation:
1. Today I learned…
2. The topic presented today helps me…
3. I can apply today’s discussion to my life and personal experiences…
MANA 340 Production and Operations Management 39
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejo E/Appendix E
MATRIZ VALORATIVA PARA EVALUAR PRESENTACION INDIVID UAL/GRUPAL
ORAL
Nombre del Estudiante: _______________________ Fecha:_________________
Criterio Puntos Puntuación del estudiante
Contenido Realiza una introducción efectiva del tema identificando el propósito, objetivo e ideas principales que se incluyen en la presentación.
10
La presentación es organizada y coherente y puede seguirse con facilidad.
10
El presentador demuestra dominio del tema o materia de la presentación al explicar con propiedad el contenido y no incurrir en errores.
10
Las ideas y argumentos de la presentación están bien fundamentados en los recursos presentados, consultados o discutidos en clase.
10
Capta la atención e interés de la audiencia y/o promueve su participación, según aplique.
10
Proyección efectiva, postura corporal adecuada, manejo de la audiencia, manejo del tiempo asignado.
10
Usa varias estrategias para hablar o definir conceptos, interpretaciones, aplicaciones y evaluación de procesos o experiencias en el contenido del curso.
10
Lenguaje Pronunciación de las palabras es clara y de manera correcta para que se entienda el lenguaje utilizado.
10
Uso correcto de la gramática y conjugación de verbos en el idioma asignado.
10
Uso correcto del vocabulario para expresar el mensaje adecuadamente.
10
Total de Puntos 100 (70% de contenido y 30%
Lenguaje)
Puntuación del Estudiante:
________ Firma del Estudiante: _________________ Firma del Facilitador: ____________________
MANA 340 Production and Operations Management 40
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
RUBRIC TO EVALUATE INDIVIDUAL/GROUP PRESENTATION
Student Name:____________________________Date:___________________
Criteria Value Points Student Total Score
Content Performs an effective introduction to the theme identifying the objectives, ideas and principles that are included in the presentation.
10
The presentation is organized and coherent, and could be easily followed
10
The presenter demonstrates domain of the theme or subject by means of properly explaining content without incurring in errors
10
The ideas and arguments of the presentation are well founded by the resources presented, consulted or discussed in class
10
Capture of the attention and interest of the audience and/or promote their participation, as applicable
10
Effective personal projection, corporal posture and manage of the audience;
10
Uses a variety of speaking strategies to define concepts, interpretation, application and evaluation of processes using experience on concepts or content of class.
10
Language Student pronounces words in a clear and correct manner so as to make the correct language used understood to others.
10
Correct use of grammar and verb conjugation. 10
Use of correct use of vocabulary words to express message.
10
Total Points 100 (70% of content and 30%
of language)
Student’s Total Score: ________
Student’s signature: __________________Facilitator’s Signature: __________________
MANA 340 Production and Operations Management 41
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejo F/Appendix F
TOPICS TO BE PRESENTED IN WORKSHOP TWO
Group 1 – Product or Service Design
Group 2 – Quality Control
Group 3 – Strategies of Processes
Group 4 – Capacity Planning
Group 5 – Product Selection
Group 6 – Facilities Location
Group 7 – Systems Installation
Group 8 – Total Quality Management (TQM)
Group 9 – The functions of Inspection
MANA 340 Production and Operations Management 42
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejo G/Appendix G
TEMAS A SER PRESENTADOS EN TALLER TRES
Grupo 1 – Cuan adecuados son los empleados seleccionados
en operaciones de clase mundial
Grupo 2 – Diseño de trabajo
Grupo 3 – Curva de aprendizaje
Grupo 4 – La importancia de los distribuidores
Grupo 5 – El comercio electrónico
Grupo 6 – Técnicas de control de Inventario
Grupo 7 – Confiabilidad de un producto
Grupo 8 – Diseño de procesos
Grupo 9 – Robótica
Grupo 10 – Análisis de Capacidad
Grupo 11 – Demanda, oferta y punto de equilibrio
MANA 340 Production and Operations Management 43
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejo H/ Appendix H
PORTFOLIO
Guidelines to prepare the portfolio
1. Determination of sources of content
2. The following, but not limited to, documentation will be included:
a. Projects, surveys, and reports.
b. Oral presentations
c. Essays: dated writing samples to show progress
d. Research papers: dated unedited and edited first drafts to show progress
e. Written pieces that illustrate critical thinking about readings: response or
reaction papers.
f. Class notes, interesting thoughts to remember, etc.
g. Learning journals, reflexive diaries.
h. Self assessments, peer assessments, facilitator assessments.
i. Notes from student-facilitator conferences.
3. Organization of documentation
Documentation will be organized by workshop, and by type of assignment within
workshops. Workshops will be separated from one another using construction
paper or paper of different colors, with tabs indicating the workshop number.
4. Presentation of the portfolio
• Documentation will be posted in a binder or in a digital version (e-portfolio).
• The cover page will follow exactly APA guidelines applied to a cover page of
research papers submitted at Metro Orlando Campus. This cover page will be
placed at the beginning of the portfolio.
• The entire portfolio will follow APA style: Courier or Times New Roman font,
size 12, double space, and 1-inch margins. See a “Publication Manual of the
APA, Fifth Edition”
• A log of entries that can be expanded with each new entry properly
numbered. The table, which should be located at the beginning, should
include a brief description, date produced, date submitted, and date evaluated
(Appendix J ).
MANA 340 Production and Operations Management 44
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
• Introduction and conclusion of the income and outcome of the portfolio.
• A list of references and appendixes of all assignments included will be added
to the end of the portfolio.
• The Portfolio Informational Sheet will be placed in the transparent front pocket
of the binder for identification purposes (Appendix I ).
5. Student-Facilitator Feedback Template: Progression follow-up
The final step in implementing portfolios, before returning them to the student or
school life, is sharing feedback with each student to review the contents, student
reflections, and your evaluations of individual items and all of the work together as
related to learning targets (Banks, 2005).
Facilitators will e-mail a feedback template to all students. This template will contain
information pertaining to weaknesses and strengths found in students’ portfolios
(Appendix M ). Facilitators will focus their attention on showing students what is
possible and their progress rather than what is wrong; however, this does not mean
that facilitators will not cover weaknesses and areas for improvement during the
conference. Facilitators will send this feedback template upon completion of
workshop one.
Students will also have the opportunity to respond to the facilitator’s feedback and
write their own comments and/or ideas of how to improve the quality of their
portfolios, and how to become better metacognitive learners on the feedback
template. Students will e-mail the template with their comments back to the facilitator
after every workshop.
6. Portfolio storage:
• Portfolio samples will be safely stored for a six-month term on campus.
• Students will sign an official document empowering Ana G. Mendez
University System with rights to use their portfolios with educational or
accreditation purposes during this term (Appendix N ).
• After this term, and if their authors authorize Ana G. Mendez University
System to discard their portfolios by signing an official document, portfolio
samples will be destroyed; otherwise, they will be returned to their original
authors (Appendix O ).
MANA 340 Production and Operations Management 45
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejo I/Appendix I
PORTFOLIO INFORMATIONAL SHEET
Sistema Universitario Ana G. Méndez Florida Campuses
Universidad del Este, Universidad Metropolitana, Un iversidad del Turabo Check one: � Universidad del Este � Universidad Metropolitana � Universidad del Turabo Check one: � Undergraduate
� Graduate
Concentration
Student’s Name
Facilitator’s Name
Course:
Portfolio rated as
Reason of this rate
MANA 340 Production and Operations Management 46
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejo J/Appendix J
Log of Entries
Entry Description
Date of Entry
Date
Submitted
Date
Evaluated
Page #
1
2
3
4
5
6
7
8
9
10
MANA 340 Production and Operations Management 47
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejo K/Appendix K
Checklist for Portfolio Assessment
Has the student set academic goals?
Does the portfolio include enough entries in each area to make
valid judgments?
Does the portfolio include evidence of complex learning in realistic
setting?
Does the portfolio provide evidence of various types of student
learning?
Does the portfolio include students’ self-evaluations and
reflections on what was learned?
Does the portfolio enable one to determine learning progress and
current level of learning?
Does the portfolio provide clear evidence of learning to users of
the portfolio?
Does the portfolio provide for student participation and
responsibility?
Does the portfolio present entries in a well-organized and useful
manner?
Does the portfolio include assessments based on clearly stated
criteria of successful performance?
Does the portfolio provide for greater interaction between
instruction and assessment?
Adapted from: Gronlund, N. E. (2003). Assessment of student achievement. 7th ed. Boston: Pearson
Education, Inc.
MANA 340 Production and Operations Management 48
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejo L/Appendix L
Portfolio Rubric
4 3 2 1
PORTFOLIO APPEARANCE
� Readable: Are entries typed in an appropriate font and size? Are
entries free of errors? Do ideas expressed in entries follow a logical sequence with appropriate transitions among paragraphs and topics?
� Professionalism: Is the appearance of the portfolio
professional? Are graphics, colors and portfolio language consistent with professional workplace expectations? Is the portfolio presented in a neat and orderly manner?
� Organization: Is the portfolio organized in a manner that makes
it easy to follow and easy to quickly locate information?
PORTFOLIO CONTENT AND FUNCTION
� Content: Are all required entries included in the portfolio? Are
entries relevant to the content of the portfolio? Do all entries contain the student’s reaction or reflection on the selected topics? Do entries provide thorough understanding of content? Resume, Activities List, Varied Samples of Written Work, Evidence of Problem Solving, and Evidence of Decision Making.
� Authenticity: Are the samples and illustrations a true reflection
of the student’s efforts and abilities?
� Growth/Development: Do samples provide thorough
understanding of growth and development related to their field of concentration? Do items show what the student has learned?
� Collaboration: Do items show examples of both individual and
group work? Does the student provide clear understanding of collaboration, and use collaboration to support his/her learning?
MANA 340 Production and Operations Management 49
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
� Reflection and Personal growth: Do items show exceptional
understanding of how to be a reflective thinker and how to seek opportunities for professional growth? Does the student include self-reflective comments? Does the student reflect enthusiasm for learning?
� Professional Conduct: Do items show clear understanding of
ethical behavior and professional conduct? Do items display the pride the student has in his or her work?
Overall Portfolio Impact
� Is this portfolio an asset in demonstrating the student’s value
(skills, abilities, knowledge) to a potential employer or college representative?
Rating Scale 4 = Outstanding 3 = Very good 2 = Good 1 = Need s improvement Source: Retrieved from www.lcusd.net/lchs/portfolio/rubric.htm on February 10th, 2007. Adapted 02/10/2007 by Fidel R. Távara, M.Ed. Coordinator of Assessment and Placement – Metro Orlando Campus
MANA 340 Production and Operations Management 50
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejo M/Appendix M
Portfolio Assessment Feedback Template Strengths Weaknesses Improvement Ideas Facilitator’s comments
Student’s response and comments
Prep. 02/05 Jorge Rivera, MBA / Rev. 02-09 Amilcar T. Martínez, MBA
Anejo N/Appendix N
Use and Return of Portfolio
Sistema Universitario Ana G. Méndez Universidad del Este, Universidad Metropolitana, Un iversidad del Turabo
I, ____________________________________, grant permission to the office of
Assessment and Placement of the Ana G. Méndez University System, to keep in their
records a copy of my portfolio. I understand that the portfolio is going to be used for
accreditation or educational purposes only, and that is not going to be disclosed without
my consent.
By signing this document I authorize the office of Assessment and Placement to keep a
copy of my portfolio for six months and return it to me at the end of this period of time.
_______________________________ ___________
Student’s Name (print) Date
_______________________________ ___________
Student’s Signature Date
MANA 340 Production and Operations Management 52
Prep. 2005 Jorge Rivera, MBA Rev. 2009 Amilcar T. Martínez, MBA
Anejo O/Appendix O
Use and Discard of Portfolio
Sistema Universitario Ana G. Méndez Universidad del Este, Universidad Metropolitana, Un iversidad del Turabo
I, ____________________________________, grant permission to the office of
Assessment and Placement of the Ana G. Méndez University System to keep in their
records a copy of my portfolio. I understand that the portfolio is going to be used for
accreditation or educational purposes only, and that is not going to be disclosed without
my consent.
By signing this document I authorize the Office of Placement and Assessment to keep a
copy of my portfolio for six months and discard it at the end of this period of time.
_______________________________ ___________
Student’s Name (print) Date
_______________________________ ___________
Student’s Signature Date