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8/8/2019 Manage Men Tun Control Systems Final 10
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Emergent Management Control
Systems
Demystifying the recent trends of
management uncontrol system
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Lets simplify
things
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System
Group of elements, working together, in an
integrated, interdependent and co-
ordinated manner so as to achievesynergy
No longer so disorganized
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Control
Measurement of performance against
predetermined goals
Identification of deviations from these goals Initiating course corrective actions to rectify
deviations
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Management
Amplify and aggregate human effort
Tayloristic model The hierarchy
To reduce transaction costs Cascading Accountability
Responsibility for control and coordination
should be located one level above where thework is actually performed
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Gary Hamels Hierarchy of Human CapabilityGary Hamels Hierarchy of Human Capability
curious case
otivation
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The Old Vs The New
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Sphere of Business Stake Holder
management
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Non Market Alternatives Vs Markets
Machine
learning/Statistics
Historical data
Past and future are
related
Hard to incorporate
recent new information Identifying experts can
be difficult
Prediction Markets
No need for data
No assumption on pastand future
Immediately
incorporate new
information Real Time
Monetary incentive
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Resource Allocation
What can we learn from the financial markets? Markets are effcient mostly.
The price of the financial assets reflects all publicly availableinformation about the fundamental value of the assets ( with no
insider information) Intuitively designed for information aggregation and prediction
Payoffs of the traded item is associated with outcomes of futureevents.
Difficult to manipulate the markets
Harnessing the Wisdom of the Crowds Will sales value exceed `15,00,000 in October?
Will (Should) Microsoft and Yahoo merge?
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Prediction Markets
A prediction market is a financial market that
is designed for information aggregation and
prediction.
Payoffs of the traded item is associated with
outcomes of future events.
Turn an uncertain event of interest into a random
variable Create a financial contract, payoff = value of the
random variable
Open a market in the financial contract and attract
traders to wa er and s eculate
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Semco
Founded in 1953 by Antionio Curt Semler
Recession came to Brasil in the early 80s.
Ricardo Semlar joined the company at age 19 Fire two-thirds of the top management, many
of whom were his father's friends.
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Pre requisites of a Management
Control System
Plans
Clear- cut organizational structure
Top management involvement Employee motivation
Effective communication
Supporting Accounting and InformationSystems
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Plans
Teams of employees working on a project come upwith their own plans, with a control system for thatgroup.
Every six months, Semco shuts down and starts up all
over again. Through a rigorous budgeting andplanning process, every businesses must justify itscontinued existence.
If this business didn't exist today would it belaunched? If it is closed down, would importantcustomers be alienated? If the answers are no, thenthe money, resources, and talent is movedelsewhere.
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Clear- cut organizational structure
No organizational chartsjob titles
personal assistants
Employees set their own salaries
set their own schedules
share in the profits.
Handle multiple job duties Come up with new procedures that saved time and
money
Autonomous groups formed in the various
businesses of the group
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Organizational Circle
Counsellors
Partners
Employees
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Top management involvement
Great rapport with the employees and the groups
they are in because they know every employee isequal.
Rotate CEO every six months
this gives equal opportunity for status gain in thecompany.
Puts a lot of weight on leaders because then canno longer simply protect themselves with symbolsof power like closed offices or special parkingplaces.
They have to rely exclusively on their ability togenerate respect.
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Employee motivation
Rather than force people to expand business
beyond its natural limits, encourage starting new
businesses.
Give people the freedom to do what they want,
and over the long haul their successes will
outnumber their failures.
At every board meeting, two seats are reserved foremployees on a first-come, first-served basis.
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Supporting Accounting and
Information Systems
6 monthly budget. So however unpleasant a decision might be, it has
to be taken soon and cant be postponed to the3rd or 4th quarter.
Information is available to all persons and not justto the top levels.
400 cost centers were pared down to 50.
All financial information is publicly available.
The company works on the 3 values of democracy,profit sharing, and information which work in acomplicated circle, each dependent on the othertwo.
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W.L. GORE
Founded by William Gore by 1958, after a 17yr career in DuPont
Today it has approximately 9000 employees,
called associates Located in 30 countries
Annual revenue is $2.5 billion
Four divisions: fabrics, electronics, medicaland industrial.
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Plan
No predetermined goals.
Every team can form their own plans but
remain committed to it Most of their products are individual projects.
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Top management involvement
Free to choose anyone as CEO
Top management have to prove themselves
else they will be kicked out by thesubordinates
Compensation decided by fellow subordinates
and not by superiors
Cant get things done just because one is
perched higher up in the leader
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Effective Communication
Informal communication between employees
Anonymous feedback of employees
No hidden information
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Google Inc
Founded in 1996 by Larry Page and Sergey Brin.
Want to help people find anything on web.
This Stanford duos algorithm of ranking web pages
caught up success.
Search based advertising turned searches into
cash.
Vision to evolve faster than web itself.
Tomorrows profitability depends on todays evolvability
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Plans
Organize Worlds Information to democratizeknowledge to change the way people learn.
70-20-10 policy for innovation.
Innovation is everyones responsibility
Launch early, Launch often and launch fast
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Clear-Cut Organizational structure
Wafer thin hierarchy based on web centric principle:peer to peer
Highly democratic, tightly connected, open, flat,
nonhierarchical and decentralized. A host of nimble, independent teams which are loosely
linked with multifaceted development approach.
Each team rotates members with other teams with no
dependency on manager
When highly motivated and eminently capable people share a
common vision, they dont need to be micromanaged
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Effective communication
Each newcomer is allotted a sponsor
Lines of communication are direct- person to
person and team to team. Information flow in all directions, unfiltered by
intermediary
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Top Management Involvement
Breakthrough comes from questioning assumptions
and smashing paradigms.
Recruit truly exceptional people by a grueling
process which takes several weeks.
Regular discussion with Innovators to convert their
ideas into business models.
Experienced Managers may not be the best management innovators
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Employee Motivation
Just Try it culture emphasize on test and learnthan plan and execute.
Employees empowered to change the World
20 percent of time can be spend on own project
Outsized rewards for outsized ideas: Founders
award
More standard Deviation than industry fromaverage salary.
Half of Google products are result of this 20 percent projects
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Effective Communication
A dense network of lateral communication.
Message Oriented Middleware application.
Snippets for weekly accomplishments.
TGIF for meeting with Brin and Page.
Any decision is made in reverse order: Customers,
dozens of googlers, senior management
Its easy to run flat organization when everyone is doing same thing,
only thing to be communicated to this collective genius is
entrepreneurial ship
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