MANAGED SUPPORT SERVICE Health and Safety Handbook

M A N A G E D S U P P O R T S E R V I C E

Health and Safety HandbookPRO47

www.tlsltd.org

TLS LTD are a Specialist Managed Support Service for the Traffic Management Industry who:

• Deliver a high quality tailored recruitment service • Suppliesalllevelsoftrafficmanagementoperatives • We are based in Retford, Nottinghamshire • We supply the entire United Kingdom

September 2015 www.tlsltd.org


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TLS LTD Health and Safety H

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Health and Safety Handbook PR047

Contents

Page 3 Introduction |Definitions Page 4 Welcome | Mission Statement Page 5 Core Values | Health and Safety Policy Page 8 Organisation Page 9 TLS Ltd Staff Responsibilities Page 16 Personal Protective Equipment Page 19 WorkingNextToLiveTraffic Page 24 Lantra,City&GuildsandHighfieldAccredited Training Centre

Definitions:

TLS Ltd Traffic Labour Supplies Ltd Partners Contractors who are used by TLS Ltd Client the Company requesting partners from TLS Ltd

This TLS Ltd Health and Safety Staff Handbook provides partners with important information to help them manage their own health and safety effectively.

AllpartnerswillreceiveacopyofthishandbookattheTLSLtdsafetyinduction training they will also be given an updated copy at their annual re-induction when changes have been made within it.

This handbook provides the health, safety and welfare information that clients have to provide to TLS Ltd partners whilst at work.


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If you receive this handbook from TLS Ltd please ensure that you read and fully understand the details within it. It is your responsibility to ensure that you follow any guidance given within the handbook and that you work within your company policies, procedures and safe systems of work. Failure to do so could lead to disciplinary action and being barred from that company.

If you have any questions about the contents of this handbook please contactTLSLtdforclarification.

Welcome to TLS Ltd

Congratulations on completing our selection induction/interview process.

TLSLtdisbuiltonover25yearsexperiencewithinthetrafficmanagementindustry.Itsownersidentifiedthattherewasadefiniteneedfortrainedandexperienced labour to be readily available via a support agreement within the peaks and troughs of highways industry programmes.

During the induction you were advised and signed up to the policies that TLS Ltdhaveinplace,theseare:

TLS Ltd Mission Statement

Our mission at TLS Ltd is to be the undisputed leader and preferred major supplychainpartnerwithinthetrafficmanagementindustry.Westandby our clear vision and the core values that build and drive the company toachieveexcellenceineveryaspectofthebusiness.AtTLSLtdweare dedicated to providing outstanding products and services and are committed to developing its core business. Our aim is to provide each of our clients with the most effective and comprehensive service through our commitment to continuous improvement.

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OurCoreValues:

Customers Commitment to building long term relationships.

Partners To promote an honest and open culture and excel in gaining respect.

Teamwork Give all partners the opportunity to make the working environment a better place.

Commitment Committed to building and strengthening bonds with the public, clients and partners.

Endurance Be in it for the long term.

Accuracy The ability to accurately find candidates with the necessary skills required for the contract.

Finance Strive for efficiency to maintain profit and enable greater performance.

TLSLtdaimistoprovideareliable,efficientandeconomicallyviableservicethat exceeds the expectations of our customers.

Health and Safety Policy

In compliance with the requirement of Section 2 (3) of Health and Safety at WorkAct1974,TLSLtdareeffectivelydischargingtheirstatutorydutiesbypreparing a written health and safety policy.

Acopyofthepolicyhasbeenpreparedandoutlinesthecompany’shealthandsafetyarrangements.Acopyofthisisavailableforallstafftoread,andis freely available on FastLane to refer to if required.

Please read the Health and Safety Policy documents regularly to ensure you are up to date with the contents.


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a) DrugsandAlcoholPolicy

b) Disciplinary Policy

c) Grievance Policy

d) Equal Opportunity Policy

e) Environmental Policy

f) Smoking Policy

g) Anti-briberyandCorruptionPolicy

You also received instruction how to register on FastLane.AllthecontentsoftheRegistrationPackareavailableonyourprofile.Pleaseensureitiscomplete and up to date at all times.

If you need to refer to any of these or any other documents i.e. forms they are available on the FastLane system.

Should you have any questions that cannot be answered by viewing these documents then please contact a member of staff who will be pleased to help you.


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You will recall that during the pre-induction selection you were asked for the followingdocumentation:

• TwoformsofIDpassportorbirthcertificate

• CopyofyourPartBdrivinglicense,(PartAnowheldonnational Computer data base)

• CopiesofStreetworksandLantracards/andcertificatesyouhold

• National Insurance number

Should circumstances change

i.e. you receive an endorsement (points) on your license or one of your tickets expires, then you will need to advise us at the earliest opportunity.

Shouldyoufailtoinformusandwefindoutduetoaproblem,thenyourassociation with TLS Ltd will be terminated immediately.

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Organisation

The management of TLS Ltd look upon the promotion of health and safety measures as a mutual objective for themselves and the staff at all levels. Therefore it is the policy of the management to do all that is reasonably practicable to prevent injury to persons or damage to property, also TLS Ltd aims to protect everyone, including members of the public, in so far as they come into contact with TLS Ltd or its activities, from any foreseeable hazard of danger.

AllPartnershavedutiesundertheHealthandSafetyatWorkAct1974andthey are informed of their personal responsibilities to take due care for the health and safety of themselves and to ensure that they do not endanger other persons by their acts or omissions. They are also informed that they must co-operate with TLS Ltd so it can comply with the legal requirements placed upon it in its implementation of this policy.

TLS Ltd will ensure continued consultation with the staff to enable all viewpoints and recommendations to be discussed at regular intervals.

TLS Ltd will ensure that all partners are briefed with current client risk assessments and method statements. The client will also provide, so far as is reasonably practicable, safe places, safe systems of work, safe plant and machinery, safe handling of materials and substances, and the provision of adequate safety equipment. TLS Ltd will also ensure that appropriate information, instruction and training is given.

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TLS Ltd Staff Responsibilities

Director

Responsible for planning and developing strategic plans for the continued growth and operation of the company.

Directing strategic plans to achieve both the short term and long term objectives of the company to enable promotion for sustainable growth.

Focussed on the development and maintenance of open communication with clients via feedback on service provided in order to uphold and build upon strong relationships.

Provide training and development opportunities to all staff in order to improveanindividual’sknowledgebaseandunderstandingofcompanypolicies and objectives.

Implementingandoperatingplanningandfinancialcontrolsystems.Monitorfinancialresultsagainstplans,forecastsandbudgets.

Maintain open dialogue between senior and lower level management in order to build and maintain and productive and effective management team.

QE & SH Manager

Responsible for the design, development, revision of policies and procedures related to the company and the dissemination of to all TLS Ltd staff.

Develop and produce company procedures and practices to comply with ISO’s9001,14001,18001.

Monitor systems to ensure their effectiveness.

EnsurethatcomplianceisthefirstthingTLSstaffandpartnersthinkabout.


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Undertake risk analysis on issues and trends that could affect the company business.

Document any complaints or supposed breaches and report to regulatory agencies where required.

General Manager

Responsible for the development and planning of managed support services.

Liaising with existing, and developing future clients in line with the strategic plan for the company.

Monitors and develops the operational aspect of the company.

Oversees and manages partner relationships.

Projects/Events Manager

Manage project/event development.

Resource clients and contractors to establish events.

Represent the company in local and national business network opportunities.

Problem solving strategies to enhance business performance.

Compliance Manager

Manage new start registrations on FastLane.

Update and complete FastLaneprofiles,includingevidenceofcompliance.

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Induct all partners into TLS Ltd.

Manages the company drug and alcohol process.

Office Manager/Operational Manager

Managing the partner payroll, client invoicing and training deductions for TLS Ltd training centre.

Managing the administration and ensuring that processes are kept up to date.

Manages the client management and development.

Manages logistics of the partners.

Manage the software development for FastLane (bespoke software) and the liaison between TLS and the software writers.

Update and manage FastLane.

Head of Managed Support/Operations Manager

Managing the administration and ensuring that processes are kept up to date.

Manages the client accounts.

Manages logistics of the partners / plant/ equipment.

TrafficmanagementsitesurveysandCADdrawings.

Update and manage FastLane.


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Service Consultant

Oversee the day to day running of FastLane.

Administerclientbookings.

Maintainanddeveloppartnerprofiles.

Develop and maintain all data bases to create ongoing resources.

Control day to day logistics of partners.

Maintain customer satisfaction.

Accounts Manager

Controlling company bank accounts (postings & reconciling).

Posting purchase invoices and making payments when due.

Weekly payments for sub-contractors and payroll companies.

Posting weekly sales invoices.

Weeklyreportingforgrossprofitmargins.

MonthlyandquarterlyVATreturns.

Collating monthly information to prepare for management accounts.

Cross referencing statements against ledger balances.

Completing relevant accounts forms on a daily/weekly basis.

Communicating with other departmental managers on any expenditure.

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Opening and distributing daily post.

Preparing audit schedules.

Over-seeing revenue and expenditure of the business.

Training Manager

Manage the training centre operations.

Process training courses and logbooks.

Building a client base.

Pursue increased training centre abilities or opportunities.

Programme training and assessments for clients and partners.

Manage trainers and assessors.

Carry out training and assessments.

Liaise with operations for operatives to train and assess in relevant areas of the country to assist with the provision of labour.

Responsible for achieving targets to improve growth in the business and coveringoverheadsandprofitandloss.


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Trainer/Assessor

Carry out training and assessments.

Manage client bookings.

Liaise with operations for operatives to train and assess in relevant areas of the country to assist with the provision of labour.

Manage the distribution of administrative tools for training and assessing.

Administration Assistant

Responsible for generating the timesheet and releasing them for client approval, then follow up on approvals in a timely manner.

Review any timesheets for additional payments which is passed to the payroll.

Chase clients for outstanding purchase orders to allow invoices to be raised.

Submit the timesheet for invoicing.

Assisttheoperationsteamwithdaytodaydutieswhichinclude.

Answerthetelephone.

Scheduleinvoicesanddistributetoclientandfiles.

Keeptheinvoicerecordsothatwecanestablishwhat’sbeendistributedandwhat’soutstanding.

Review the core contracts compliance to ensure that FastLane is kept up to date.

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Responsible for the stock control.

Assistwithanyotherdutiesasrequired.

Business Administration Apprentice and IT Apprentice

Responsible for the day to day running of the training administration which includes.

Booking candidates onto courses.

Booking venues for future courses.

Scanningandfilingdocumentsandpreviouscoursematerial.

Taking payments for courses.

Managingandmaintainingthetrainingfiles,thematrixandFastLaneprofiles.

Manage company social media.


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Personal Protective Equipment

If Personal Protective Equipment (PPE) is dirty it ceases to be hi-visibility and conspicuous, this makes it difficult for the public and workforce approaching to see you, and creates a significant risk.

ALLTHEFOLLOWINGAREMANDATORY,ANDWILLAPPLYTOALLSITES,OTHERTHANWHEREITSUSEGIVESRISETOANINCREASEDRISK,THISWILLONLYAPPLYINHIGHLYEXCEPTIONALCIRCUMSTANCES.

Foot Protection

Lace up work boots to EN345-1, steel toe cap, mid-sole and good ankle support. TLS advise the use of metatarsal protection on all boots as extra protection on site. Rigger boots may not be worn on any site.

Body Protection

For all site and depots yard work.

BSEN471Class3LongSleevedJackets/Coats,orBSEN471Class3Waistcoats, BSEN471Class1Trousers.

You need to understand the importance of ensuring your PPE is kept clean, and that coats and vests are fastened up at all times. If your PPE is dirty, it stops the reflective strips on your equipment being conspicuous anditmakesitverydifficultfordriversofvehicles etc. approaching to see you. You can claim tax relief because you wash it, so you need to discuss with your payment company.

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Hand Protection

Gloves must be worn at all times.

Other Personal Protective Equipment you must always have with you

SafetyhelmetstoEN397,andiftheriskorCOSHHassessmentrequiresit safety glasses to EN166 other items such as hearing protection and respiratory equipment may be required by the risk assessment so must be available if the hiring company you are contracted to requires it.

Events Team PPE

Alleventsteamstaffwillbesuppliedwithappropriateandlegallycorrectpersonal protective clothing in accordance with the area they work also conforming to all legislative requirements such as Food Hygiene and SafetyAct.

Behaviour and Attitude

TLS Ltd pride themselves on their professionalism and have worked hard to promote their high quality service to our clients, we do however need your assistance in helping us to do this. We have zero tolerance for anyone who presents a negative attitude towards the company whether this be general chit chat whilst working on the network, via feedback to clients or even use of social media i.e. Facebook or twitter.

You should behave with civility towards your fellow employees other agency workers and anyone else, rudeness will not be tolerated towards customers or members of the public.

TheHighwaysAgencyhavedevelopedanapproachtohealthandsafetycalled“AimingforZero”.TLSLtdandtheirclientswhollysupportthis


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strategy to help eliminate all fatalities and serious injuries to road workers who maintain the road network.

To demonstrate this support and actually make a difference we need you toreportanyaccidentornearmissthatoccurs,notobe“blamed”buttoallow an appropriate investigation to occur which will identify any prevention methods that are required, so as to prevent incidents to both yourself and your colleagues.

Alleventsteamwillundergotrainingincustomerservicetoensuretheyareaware of correct procedures and ways to deal with the general public and any issues caused during a major event so at all times acting in the best interest and practices of the company.

AllTLSEvents’staffwillreporttoandbesupervisedbyafullytrainedeventsmanager/supervisor while on site who will act as their direct contact during the duration of the event.

The manager/supervisors will be fully trained in the areas of events marshalling having the knowledge to control and react to any situations that couldendangerthegeneralpublic&TLSEvents’staffandbecapableofdirecting the events team to take the safest and most appropriate actions, the supervisors training will include full pre-event risk assessment and crowdcontroltechniquesandalevel2firstaidcertificatesotheyareabletoofferfirstresponsetoanyaccidentsthatmayoccurinadvanceofthearrivalof the emergency services.

EVENTS Ltd.EVENT MANAGEMENT

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WorkingNexttoLiveTraffic

Oxford University whilst undertaking accident surveys for all industries have deemedthatroadworkers/trafficmanagementisthe16thmostdangerousactivity in the UK. You need to take care of both yourselves and your work colleaguesbyensuringthefollowing:

• TheLeadOperativeorForemanmusttakeatrafficcountandrecorditto ensureno-onehastocrossthecarriagewayinhightrafficflow.

• Alwaysensurethecorrectsignageisinplacebeforeyouattemptto cross the carriageway. Whether installing a TM scheme or removing one, thisshouldbethefirstsignupandthelastonedown.

• Alwaysbeawarethatworkingatnighte.g,shadowscastfrom headlights,HGV’scanaffectyourjudgementofspeed&distance.

• Never work alone unless obeying a risk assessment.

• Never take any risks.

Don’tbecomecomplacent,maintainthesafetyzoneorkeepbehindabarrier,but be aware a barrier can deflect to and over your 1.2 metres safety zone.

Alwaysfollowtherulesofsituationalawarenesswhichisknowingwherethetrafficis,knowingwherethesitemovementsare,knowingwhereyourworkmates are, and having a continuous picture in your head of the environment you are working in.

Loss of concentration is loss of situational awareness which could lead to loss of life.


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If as part of your job you are driving clients vehicles the following are general pointstoremember:

• Never use your mobile phone whilst driving.

• Alwayswearyourseatbelt.

• Neverjumpoffthesideofatrafficmanagement/worksvehicle.

• Neverwalkbetweenthesideofaworks/TMvehicleandlivetraffic.

• Whenconewellsarenotinuseensurethecoverisfittedsecurely.

• Never use the cone well to store items of equipment.

• Never carry hitch-hikers.

• Treat the vehicles with respect.

• Report all damages immediately.

• It is against the law to smoke in any workplace (this includes vehicles).

Manual Handling

Because of the repetitive nature of placing and removing cones, injury can occur, you need to ensure that you follow all safe lifting principles as per the video clip in the induction and especially pay attention to the following.

Undertake a dynamic risk assessment before any lift takes place and considerationshouldbegiventoTILE:

• Task (i.e. lifting, size of frame/plate)

• Individual(i.e.person’scapabilities)

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• Location (i.e. ground conditions)

• Environmental(i.e.proximitytotrafficorstructures)

Alleventsteamwillundergothecompanymanualhandlingprocedures.

Before Starting Work

Everyonemustreceiveafullbriefingbeforetheshiftstarts,staffshouldknow:

What task/activity they will be completing

Who it is with

Who is the Lead Operative/Foreman

Whathazardshavebeenidentifiedwiththework

Record of the weather

Everyone will have been briefed with current risk assessments and method statement for all activities to be undertaken or other similar documents as required by the client.

They should make sure that detailed descriptions of maintenance activities are included on here. This is sometimes the only record we have to defend 3rd party claims.

Beforestartinganeventthedesignatedevent’ssupervisorwillbriefallmembers of the team on the event, lines of communication, emergency procedures including crowd control and safety routes, emergency service routes, radio control information, procedures for handling any public disorder and line of contacts, rota of work and map of layout of site, reporting structure for event.


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Should an Incident Occur

Communication(Emergencyarrangements):

When working on or near the carriageway you may witness some serious incidentsincluding:

• Roadtrafficcollision.

• Injuries and accidents.

• Suicide.

Ifyouwitnessorareinvolvedinanyincident:

• Stay calm and stay safe – never endanger yourself or your colleagues.

• Ring the emergency services immediately, if SOS phones are in use utilise them for an accurate location.

• Co-operatewiththePolice/HATO/EmergencyServices(butdonottake instructionstomovetrafficmanagementunlessauthorisedbyTSCO/ Line Manager).

• Communicate with your colleagues.

• Record as much detail about the incident as soon as possible after it has happened.

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TopromoteourcommitmenttoTargetZerowewouldliketosharewithyouanoldpoemthatbringstheneedforall“NearMisses”tobereported.

IChosetoLookAway

I could have saved a life that day, but I chose to look the other way,

itwasn’tthatIdidn’tcare,IhadthetimeandIwasthere,

butIdidn’twanttoseemafool,orargueoverasafetyrule.

Iknewhe’ddonethejobbeforebutifIpulledhimuphemightbesore.

Theriskdidn’treallyseemthatbad,I’vedonethesame,heknewIhad.

So I shook my head and walked on by, he knew the risks as well as I.

He took the chance; I closed my eye - and with that act, I let him die.

I could have saved a life that day, but I chose to look the other way,

noweverytimeIseehiswifeI’llknowIshouldhavesavedhislife.

ThatguiltissomethingImustbearbutthisisn’tsomethingyouneedshare,

if you see a risk that others take, that puts their health or life at stake.

The question asked or thing to say, could help them live another day.

Ifyouseeariskandwalkaway,thenIhopeyou’llneverhavetosay-

“I could have saved a life that day, but I chose to look the other way.”


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Lantra,City&GuildsandHighfieldAccreditedTrainingCentre

TLSLtdrunaLantra,City&GuildsandHighfieldaccreditedtrainingcentre,fromwheretheycantrainandassessinmostoftheTrafficManagementCoursesandsomeEventingCourseswhichincludes:

12a/b TemporaryTrafficManagementforOperatives.

12d M1MinorMovingWorksNotIncorporatingPositiveTrafficControl.

12d T1/T2MinorMovingWorksIncorporatingPositiveTrafficControl, PrioritySystems,StopAndGoAnd2Phase2WayTrafficLights.

12d T3TrafficManagementOnDualCarriagewaysRestrictedTo 40 Mph Or Less.

12d T4 Convoy.

12d T5MultiphaseTrafficSignals.

12d T6RegisteredLeadTrafficManagementOperative.

12d T7ManagersandDesign.

12 a/b Impact Protection Vehicle.

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City&GuildsNRSWAUnit2&10.

City & Guilds 615 Winter Maintenance.

Manual Handling.

HABCLEVEL2 EventSecurityOperationsQualifications.

HABCLEVEL2 StewardingofEvents.

HABCLevel3 InEventsSpectatorSafetyNVQ3.

FirstAidInternationalAward

1 Day First Responder Level Course.

3DayLevel2AppointedPersonFirstAidCourse.

We will advise as we add more courses to the syllabus.

www.tlsltd.org

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FOR A SUPERIOR WORKFORCE MOVE INTO THE FASTLANE

www.tlsltd.org

Health and Safety Handbook

Traffic Labour Supplies Ltd

19 Churchgate

Retford

DN22 6PF

01777719808


Documents

MANAGED SUPPORT SERVICE Health and Safety Handbook