Managed VoIP Brochure

HostedMaximiser

The business phone made simple

Unit 12 Epsom Business Park Kiln Lane Epsom Surrey KT17 1JFTel: 0844 770 7000 [email protected] www.intralan.co.uk

HostedMaximiserBrochure_12pp.indd 1 10/07/2015 10:47

Hosted Maximiser

Key Features

Working as part of a team• 3-Way Call for convenient collaboration with colleagues, or

meet me conferencing for larger number of participants

• Hunt Groups for distributing and allocating calls across your

team

• Call Transfer to any internal or external number

• Common or customisable settings for Users, Groups and

Departments

• Hold a call and pick it up on another phone with Call Park

• Answer a group member’s phone with Call Pick Up

• Instant Group Call enabling efficient collaboration

• Page to phone, or page to zones

Working efficiently• Recent call history for convenient repeat dialling

• Easily make a call with Click to Dial through the user

interface or client (Gold package only)

• Assign calls to cost centres using Account Codes

• Use Presence or Pre-set Availability Profiles to manage

incoming calls

• No more unwanted calls ability to block/divert calls based on

incoming CLI

• Call your colleagues when they are free using Busy Lamp

Keys

• Show you are unavailable using Do Not Disturb

• Company directory available from the handset and use

customisable speed dials for frequent numbers

• Use Call Recording for audit trails, compliance or training

purposes (silver & gold packages)

• Use Management reports to effectively measure & manage

your business, to ensure SLA’s are met

• Send and receive faxes via Outlook (150 per DDI) with Efax

option

Mobile and flexible working• Manage incoming calls effectively with Call Forwarding/

Twinning

• Log into the system via any handset, or softphone

• Play a Voicemail message from your desktop, save it or

forward a copy to your entire team

• Never miss a call with One Number Anywhere and Sequential

Ringing

• Use your number and preferences on any enabled phone in

your company with Hot-Desking

Improving your company image• Call Waiting ensures you’re ready to take your next call

• Provide callers with menu options for call routing using Auto

Attendant

• CLI Flexibility to allow you to present any number you have

permission to call on behalf of

Ensuring security and preventing fraud• Use Call History to view all calls made, received and missed

• Bar unapproved call types with Call Barring

• Allow access to phones using Authorisation Codes


Hosted MaximiserHosted Maximiser

Hosted Maximiser

Deployment

Platforms

Embedded Apps

Unified Comms

Fully featured Smartphone App

Internet

SIP

Optional – NSG – for ISDN failover

Intuitive Desk Phones

Switch

PSTN

Router

Virtual PBX

PC

ISDN

FTTC

ETHERNET

THIRD PARTY

On Premise Hybrid Cloud Hosted

Operators Console Phone Partners Analogue IP Softphones IP Desk for Windows for Windows Phones for Smartphone Phones & Mac & Mac & Tablet

Soft PBX Hard PBX Virtual PBX

IP PBX Voice Mobility Historical Call Wallboards & Call API Processing Reports Recording Dashboards Centre

Hosted Maximiser is very different to the majority of offerings that you may have come across. It is a privately managed platform, under our direct control. What’s more, we can include ISDN failover for complete peace of mind for anyone who has concerns with a VoIP deployment. Deployment is simple, and if you don’t have sufficient bandwidth, we can also provide the connectivity to run the service. The Maximiser solution can be deployed to suit all requirements – please speak to one of our voice specialists to find out how we can tailor a hosted solution for your business.


Hosted Maximiser

Cloud TelephonyThe business phone made simple

ISDN back up – we’ve yet to find anyone else offering a

hosted cloud service that can maintain service without

an internet connection. Hosted Maximiser can – lose

your internet? No problem, your calls will still ring into

your handsets on the desk.

Extension anywhere – our cloud solution conveniently

integrates your fixed and mobile capabilities so you

never miss a call. Callers need only dial one number

to reach you at your desk phone and mobile phone

simultaneously.

An on-demand service with no hidden costs – our

cloud solution is hosted on your behalf, you only pay

for what you need on a simple per seat basis. As

you’re not buying a PBX, there is no major hardware

investment and no financing costs to consider.

Lower call costs – leverage the power of the cloud to

substantially lower your call costs. By taking the Gold

Package you’ll get all your UK landline and mobile calls

included in the package – a totally fixed cost for your

telephony spend.

Flexible working – access the cloud service from

anywhere, from a multiple array of end points.

Number choice – you have total flexibility in the

numbers you want to use. You can use your existing

numbers or get new numbers. Extend your business

reach with any geographic, or international number.

A business continuity solution – unexpected events

such as snow, fire, floods, strikes, or utility roadwork’s

won’t disrupt your business. Because the platform sits

in the cloud, the service is always available from any

Internet connection, enabling you to carry on making

and taking calls.


Dynamic businesses that want flexibility

Businesses with employees who are regularly on the move

or out of the office will never lose calls as each user can

simply tell the system, at the click of a mouse, where their

calls should be sent: their desk, their mobile (or both) or

their colleague. And if they miss a call they can pick up

their voicemail no matter where they are.

Organisations that want management information

Using Vision reports, you’ll get a detailed breakdown by

users and departments, for inbound/outbound missed

calls. See how long it takes for calls to be answered,

and see who isn’t working as efficiently as they could

be. Coupled with Vision Live, get an instant dashboard

of events published directly to one, or many wallboards,

enabling you to manage by exception. No server onsite

needed.

Ideal for multi-sites

The service is provided centrally so you don’t need an

expensive system on each site. Maximiser connects

branch offices together, calls are free between locations

and mobiles and everyone shares the same dial plans and

directories.

Organisations that prefer outsourcing and Opex

Hosted on your behalf, there are no expensive

maintenance or running costs and you only pay for what

you use.

Organisations that need a business continuity

solution

In the event of a disaster the services can be instantly

moved across to a backup plan that can include, for

example, diverting calls to different locations without loss

of functionality and without expensive call forwarding costs.

Improving customer contact

Put calls on hold, move calls seamlessly between users,

remote workers & offices so your customers will get the

best experience when calling your business.

Training and monitoring (Silver & Gold only)

Maximiser provides a cost-effective way to record calls.

This centralised feature means calls can be recorded from

any location, in any direction and configured instantly at the

click of a mouse. User rights can allow everyone to access

their own call recordings, and management to access all

calls for all users/departments.

Who is Hosted Maximiser aimed at?


1 End user experience on multiple devices

99% of hosted solutions on the market use 3rd party SIP phones. The company

manufacturing the phones are different from the company who write the core routing

software. What does this mean? Limited functionality, and no coherent thinking, which

means a substandard end user experience.

Because all of Splicecom’s core telephony platforms, devices and apps have been

developed in-house by the same team, they all work together and are interchangeable.

You can handle your telephone calls on one device, or many – it’s your choice based

on the way you want to work. Advanced system features are implemented in a common

way across all devices making it easy to switch from one to the other. This enables us

to deliver an unrivalled end user experience with an easy to use, intuitive interface.

Think all hosted solutions are the same? Think again... Four key reasons why we are different

Hosted Maximiser


2 Business Management Reports

Most hosted offerings only have limited management information – a by-product

of the architecture of the multi-tenanted model. Our hosted solution is different,

as Vision provides and in-depth view, company-wide view of how your business

is performing when you want it, and how you want it. The 30 standard reports

can be accessed through a standard web browser from anywhere at a time, and

printed off, or saved in CSV format if required.

• Historical call management reports for Maximiser OS platforms

• Browser based, for viewing anytime, anywhere, on anything

• User permission based access

• 30+ Standard Reports

• Capacity Planning

• Cost Analysis

• Performance Management

• Scheduled Email Reporting

• Call Alarms (Fraud Alert)

• Integration with SAP Crystal Reports

Hosted Maximiser

Vision Reports

Vision LiveVision Record


Hosted Maximiser

3 Call Recording

Vision record is seamlessly integrates mandatory and manual call recordings

with Vision Reports, providing easy to use facilities for search, playback, and

management. Details of the call recordings – including the ability to “click and

play” are included with the full call logging details of each call.

The provision of call recording as an

integrated application, (not a 3rd party

bolt on) independent of end point

device, location or trunk type delivers

a sophisticated flexible and easy

solution that is not only considerably

more cost effective than other

products on the market, but infinitely

more user friendly.


Hosted Maximiser

4 Vision Live

Delivering real-time information on business performance to Directors,

Managers and Administrators, Vision Live allows potential issues to

be identified and resolved before they can impact operations. Browser

based for viewing anytime, anywhere on any device, Vision Live provides

the information that enables companies to optimise their resources for

maximum productivity, so facilitating a

smooth running operation.

In addition, Vision Live allows

configurable thresholds to be set for

Warnings and Alarms, on an individual

tile by-tile basis, ideal for alerting you

to any dips in service levels.

Each Vision Live tile allows User,

Department or Reporting Group

performance to be monitored.

Drill Down for Dashboards

Vision Live also allows access to “the

information behind the information.” Clicking on a Report Panel drills

directly down to the relevant Vision Report, so allowing you to react

immediately to any abnormal occurrence.

Features

• Real-time wallboard application

• Browser based, for viewing anytime, anywhere, on anything

• User/Department and Reporting Group filters

• Threshold Alarms configurable per Tile

• Drill down via selected Report Panel opens related Vision Reports

• Information presentation:

Statistic Panel – 29 standard tiles

Status/Favourites/Busy Lamp Field Panel

Report Panel

Web Panel


Hosted Maximiser

Features Bronze Silver Gold

Non Geo Number (0844) ● ● ●

Geo Number (01/02) ● ● ●

Hold/Transfer ● ● ●

Call Forward ● ● ●

User Speed Dials with Personal Folders ● ● ●

Mobile Twinning ● ● ●

Voicemail to phone or email ● ● ●

Department Hunt Group ● ● ●

Department Hunt Group with Queuing ● ● ●

Single Layer Auto Attendant ● ● ●Time Profiles ● ● ●

Busy Lamp Fields ● ● ●

Music On Hold ● ● ●

Dedicated Ringtone by Department/Caller ● ● ●

Visual Call Features/Department Folders ● ● ●

Visual Call Parking ● ● ●

Visual Voicemail ● ● ●

On Hook Dialing ● ● ●

Paging/Intercom ● ● ●

Vision Management Reports ○ ● ●Vision Call Recording ○ ● ●Inclusive Basic Display Handset ○ ● ●Multi Level Auto Attendant ○ ● ●Centralised Directory ○ ● ●Vision Live Dashboard ○ ○ ●ISDN Back Up Capability ○ ○ ●Inclusive UK Landline Calls ○ ○ ●Inclusive UK Mobile Calls ○ ○ ●Efax ○ ○ ●CRM Integration ○ ○ ●

Call Centre Agents ○ ○ ●Call Centre Supervisor ○ ○ ●Skype for business (O365) Integration ○ ○ ●Min Term 12 months 12 months 12 months

Packages starting from as low as £8 per user per

month

●Included in Package○Not included in Package

Bespoke Packages available on request


Hosted Maximiser

Selection of available PCS endpoints

BASIC LCD 8 COLOUR 9 COLOUR 18 WINDOWS iPHONE / DISPLAY BUTTON BUTTON BUTTON SOFTPHONE ANDROID APP INTUITIVE INTUITIVE INTUITIVE

User Driven Intuitive/ Intuitive/ Intuitive/ Intuitive/ Intuitive/ Intuitive/Interface Advanced Advanced Advanced Advanced Advanced Advanced

Busy Lamp No Soft Labelled, Soft Labelled, Soft Labelled, Soft Labelled, Soft Labelled,Fields/Presence with folders with folders with folders with folders with folders Dual Ethernet Yes Yes – Gb option Yes Yes – Gb as standard N/A N/APorts available

Headset Yes Yes Yes Yes Yes YesCompatible

Speakerphone Yes Yes Yes Yes Yes Yes

Outright Sale £115 £150 £212 £270 N/A N/A

3 Year Lease £3.90*

£5.00* £7.10* £9.00* £1.50* £3.75*Rental

5 Year Lease £2.60*

£3.33* £4.70* £6.00* £0.95* £2.50*Rental

* per month


Hosted Maximiser

IntraLAN has been a Microsoft Partner

since 1995, based in Epsom and

Maidstone. For further information, please

call us on 0844 770 7000.

IntraLAN Customer Services

IT SupporT | cloud | Telephone SySTemS & maInTenance | Telephone lIneS

InTerneT connecTIvITy | buSIneSS conTInuITy | mobIleS


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Managed VoIP Brochure