Management and Business Skills Workshops 2014

01752 305026 [email protected] www.cityplym.ac.uk/employers

Management andBusiness Skills

Workshops2014 – 2015

Training Tailored to Meet Business Needs employersPARTNERS IN BUSINESS SUCCESS 125 YEARS

Est. 1889

1 01752 305026 [email protected] www.cityplym.ac.uk/employers

If you would find it easier to read this guide in larger type or a different format, please call 01752 305300 ore-mail [email protected].

Please note: Whilst every effort is made to ensure the accuracy of information in this guide, it is advisable to check details prior to enrolment. Changes to course start dates/times and/or prices may occur.

Management and Business Skills Workshops

One Day WorkshopsStarting from just £100 …

Focusing on business critical areas these one day workshops ensure you and your staff can quickly update and add to existing skill sets. Highly effective, workshops offer great value for money, starting from just £100 per person.

91% of delegates deemed the workshops excellentSource: 2013/14 Workshop Feedback

To book your place please call 01752 305026 or e-mail [email protected].

We understand that you need training that is flexible, specific to your business needs, cost-effective and which adds value across all areas – our range of Management & Business Skills Workshops provides just this.

Having listened to your needs we have introduced a refreshed range of workshops. This exciting range of workshops gives you access to a wide choice of training, which really can impact positively on business and team performance.

We have also introduced a series of packages to help you access job specific training to support internal progression and workforce development. Training packages of one, three, five and eight days provide you and your business with flexibility when choosing training for your staff, allowing you to pick and choose the workshops that best fill your skills gaps.

Workshops can be delivered onsite at your premises or here at City College Plymouth. We can provide dates and times around those advertised in this guide should you wish to book a session for your team (minimum/maximum 12 delegates) and we can offer special discounts for businesses looking to make repeat purchases or looking to roll out a programme of training across the whole organisation.

It is easy to choose and book your workshops, see page six for a step-by-step guide or call 01752 305026 or e-mail [email protected].

Tra in ing Tai lored to Meet Business Needs

01752 305026 [email protected] www.cityplym.ac.uk/employers 2

Level Course Description Code Venue Date Time Duration Cost

2 Assertiveness & Confidence Management MTK20 KR 22/10/1418/03/15

9.00am - 4.30pm 1 Day £150

2 Basics of Purchasing MTK24 KR 10/09/1426/03/15

9.00am - 4.30pm 1 Day £150

2 Business Communication MTK28 KR 15/10/1411/03/15

9.00am - 4.30pm 1 Day £150

2 Coaching & Mentoring MTK21 KR 05/12/1419/05/15

9.00am - 4.30pm 1 Day £150

2 Conflict Management MTK25 KR 04/11/1407/05/15

9.00am - 4.30pm 1 Day £150

2 Customer Service MTK26 KR 01/10/1425/02/15

9.00am - 4.30pm 1 Day £150

2 Digital Marketing MTK27 KR 24/02/1501/07/15

9.00am - 4.30pm 1 Day £150

2 Effective Communication MTK04 KR 11/11/1412/05/15

9.00am - 4.30pm 1 Day £175

3 Management Essentials MTK29 KR 24/09/1403/03/15

9.00am - 4.30pm 1 Day £150

2 Marketing Essentials MTK30 KR 20/01/1503/06/15

9.00am - 4.30pm 1 Day £150

2 Marketing Planning MTK31 KR 03/02/1517/06/15

9.00am - 4.30pm 1 Day £150

2 Minute Taking MTK18 KR 18/09/1424/03/15

9.00am - 4.30pm 1 Day £150

2 Negotiation Skills & Overcoming Objectives MTK32 KR 02/12/1409/06/15

9.00am - 4.30pm 1 Day £150

2 NLP (Neuro-linguistic Programming) - An Introduction MTK33 KR 05/11/1411/03/15

9.00am - 4.30pm 1 Day £200

2 NLP (Neuro-linguistic Programming) & Sales MTK34 KR 08/10/1411/02/15

9.00am - 4.30pm 1 Day £200

2 Project Planning MTK010 KR 11/12/1423/06/15

9.00am - 4.30pm 1 Day £150

2 Public Speaking - Intro to Professional Presentation Skills MTK35 KR 08/10/1404/03/15

9.00am - 4.30pm 1 Day £150

2 Sales Techniques MTK36 KR 30/09/1413/01/15

9.00am - 4.30pm 1 Day £175

One Day Workshops

Computing WorkshopsThink you know everything you need to know about Microsoft Word or Excel? Take your computing skills to the next level with our range of computing workshops, which cover basic skills to advanced levels.

Level Course Description Code Venue Date Time Duration Cost

1 Excel Basic MTK14 KR 27/10/1416/02/15

9.00am - 4.30pm 1 Day £100

2 Excel Intermediate MTK16 KR 29/10/1418/02/15

9.00am - 4.30pm 1 Day £135

3 Excel Advanced MTK23 KR 31/10/1420/02/15

9.00am - 4.30pm 1 Day £150

1 Word Basic MTK15 KR 28/10/1417/02/15

9.00am - 4.30pm 1 Day £100

2 Word Intermediate MTK17 KR 30/10/1419/02/15

9.00am - 4.30pm 1 Day £135

3 Word Advanced MTK37 KR 09/12/1431/03/15

9.00am - 4.30pm 1 Day £150


“A really good, positive experience - I have developed skills to use every day.”Source: 2013/14 Workshop Feedback


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Specialist Training PackagesCertain job roles and work areas require specialist skills and the two packages below have been specifically designed to suit those working within a Personal Assistant / Executive Assistant role, and those working within a marketing function, or who undertake marketing-related work.

Marketing EssentialsThree Days£399 per person

Do you work in a marketing department? Or does your job role involve marketing activity? This three day training package will allow you to develop the essential skills needed to work in

today’s competitive marketing environment. In a fast-paced and ever changing commercial world, it is essential for marketing skills to be up-to-date and relevant in order to effectively promote your business, its products or services. It is easy to book, just pick the dates that suit you for each of the three workshops included in the table below (each workshop has two date options)and call us on 01752 305026 or e-mail [email protected] with your booking.

Level Course Description Code Venue Date Time Duration

2 Assertiveness & Confidence Management MTK20 KR 22/10/1418/03/15

9.00am - 4.30pm 1 Day

2 Business Communication MTK28 KR 15/10/1411/03/15

9.00am - 4.30pm 1 Day

2 Coaching & Mentoring MTK21 KR 05/12/1419/05/15

9.00am - 4.30pm 1 Day

2 Conflict Management MTK25 KR 04/11/1407/05/15

9.00am - 4.30pm 1 Day

2 Customer Service MTK26 KR 01/10/1425/02/15

9.00am - 4.30pm 1 Day

3 Management Essentials MTK29 KR 24/09/1403/03/15

9.00am - 4.30pm 1 Day

2 Project Planning MTK010 KR 11/12/1423/06/15

9.00am - 4.30pm 1 Day

2 Public Speaking - Intro to Professional Presentation Skills MTK35 KR 08/10/1404/03/15

9.00am - 4.30pm 1 Day

Level Course Description Code Venue Date Time Duration

2 Marketing Essentials MTK30 KR 20/01/1503/06/15

9.00am - 4.30pm 1 Day

2 Marketing Planning MTK30 KR 03/02/1517/06/15

9.00am - 4.30pm 1 Day

2 Digital Marketing MTK30 KR 24/02/1501/07/15

9.00am - 4.30pm 1 Day

“A really good, positive experience - I have developed skills to use every day.”Source: 2013/14 Workshop Feedback

PA PlusEight Days£750 per person

Designed in consultation with Personal Assistants and Executive Assistants from across the City and in direct response to the growing needs for assistants to gain formal training that is relevant for the varied and multi-skilled job role, undertaking

this training will ensure you can build on your existing skills and gain support from other PA’s and Executive Assistants in the area. It is easy to book, just pick the dates that suit you for each of the eight workshops included in the table below(each workshop has two date options) andcall us on 01752 305026 or [email protected] with your booking.



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Three Day PackageTwo mandatory

workshops

Five Day PackageTwo mandatory

workshops

Create Your Own Personal Development Plan

How does it work? Follow the step-by-step guide below:

Choose the workshops that best suit you, your staff and your business with our flexible ‘build your own’ training package option. Our three and five day training packages have been designed for staff working within all industries and at all levels, and allow you to become multi-skilled and deal with the many challenges businesses encounter on a daily basis. Be in charge of your own career

progression by boosting the skills that you need.

We can offer a three or five day option, depending on the number of workshops you would like to study. Each package includes two mandatory workshops, with the three day package including one optional workshop and the five day package including three optional workshops.

Choose a training package

(see page eight onwards)

Choose your dates for each workshop using the tables on

page two

Call 01752 305026 or e-mail [email protected]

to make your booking.

Choose either the three day or five day option

Choose one optional workshop

Choose three optional workshops

01752 305026 [email protected] www.cityplym.ac.uk/employers1


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Three day package: £399 per personFive day package: £499 per person

“A very useful courseand well delivered.”Source: 2013/14 Workshop Feedback

Admin ExpertDo you work in an office? Are you an administrator? Does your job role include administration? Then this is the course for you! The Admin Expert package will allow you to develop key administrative skills that will benefit anyone whose job role includes administration. You will have the opportunity to develop your IT skills through Microsoft Word and Excel as well as enhance your communication skills and develop project management abilities. It is easy to book – follow our step-by-step guide on page six.

Mandatory workshops:

Effective Communication

Excel or Word Basic, Intermediate or Advanced

(Course level dependent on existing knowledge)

Optional workshops(choose one or three workshops depending on your training package):Assertiveness & Confidence ManagementBusiness CommunicationCoaching & MentoringConflict ManagementCustomer ServiceEffective CommunicationExcel – all levelsMinute Taking Project PlanningPublic Speaking – Introduction to Professional Presentation Skills

Word – all levels

Customer ServiceDo you work with the public? Are you in a customer facing role? Or do you simply deal with clients and customers on a regular basis? No matter what industry sector you work in, this training package will help you to improve and build on your customer service skills, whether you deal with internal or external customers. Through this three of five day package you will develop effective communication skills and develop the ability to deal with customers. It is easy to book – follow our step-by-step guide on page six.

Mandatory workshops:Customer ServiceEffective Communication

Optional workshops(choose one or three workshops depending on your training package):Assertiveness & Confidence ManagementBusiness CommunicationConflict ManagementNegotiation SkillsProject PlanningPublic Speaking – Introduction to Professional Presentation Skills

Introduction to ManagementHave you just been promoted to a team leading or management role? Do you manage people and / or projects but have not had any management training? Our Introduction to Management package will allow you to develop key managerial skills or formalise existing management skills. This course is suitable for team leaders, newly appointed managers and those seeking to step into management positions in the future. It is easy to book – follow our step-by-step guide on page six


Coaching & MentoringManagement Essentials

Optional workshops

(choose one or three workshops depending on your training package):Assertiveness & Confidence Management Business CommunicationConflict ManagementCustomer ServiceEffective CommunicationExcel – all levelsProject PlanningPublic Speaking – Intro to Professional Presentation SkillsWord – all levels


Three day package: £399 per personFive day package: £499 per person

Selling for SuccessWork in sales? Or support a sales team?If you need the skills to sell, either a product or service, than this is the course for you. Our three or five day package options will allow you to develop not only direct selling skills but also the associated attributes such as the ability to negotiate and to assert yourself. Selling techniques have changed over the last few years and have moved away from a transactional approach to a client-centric and relationship management approach. Selling in today’s competitive market place requires strong negotiation skills, effective customer service abilities and assertiveness and this course will help you to develop these skills in order to compete in a sales environment. It is easy to book – follow our step-by-step guide on page six.


Negotiation Skills

Sales Techniques

Optional workshops(choose one or three workshops depending on your training package):Assertiveness & Confidence ManagementCustomer ServiceEffective CommunicationProject PlanningPublic Speaking – Intro to Professional Presentation Skills



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Bespoke Training Packages Available Upon Request

Not found what you are looking for so far? We have a variety of courses and training programmes that can be tailored to suit your business needs and run at a time to suit you – a minimum of eight delegates are needed.

Change Management£PoAOffered either as a one day workshop, or as a bespoke training package, this programme is designed to develop change management skills, enabling change to be implemented in an effective and productive way. The workshop will allow you to develop the skills needed to engage with individual teams or a whole organisation, leading to sustainable and positive outcomes.

Delegates will also learn about dealing with difficulties and resistance to change.

Developing Team Performance£PoADevelop your leadership skills and learn from an accomplished naval officer with over 12 years’ experience in leading and managing teams in the Royal Navy.

You will gain the valuable tools and techniques in order to build a cohesive and efficient team that is adaptable, motivated and which can operate in an effective manner. This workshop is designed to give you a combination of practical management techniques and approaches that will enable you to lead, encourage and demand performance from your team.

Effective Goal Setting & Performance Appraisals£PoAThis one day workshop will allow you to gain an understanding of the ‘do’s and don’ts’ of performance appraisals, including how to set SMART targets and provide constructive feedback from employees. This workshop will explore the performance management cycle, the performance appraisal process, and allow you to develop the skills necessary to put these into practice.

Reception for the Care Industry£PoAWe recognise that working within the health and care industry often includes it’s own, unique challenges and in order for you and your staff to be ready to face these, specialist training is needed. This three day training package can provide you with training needed to deal with conflict, difficult customers and liaise with patients in an appropriate way.

Find out more about any of these packages, or speak to us about a bespoke package you are looking for by calling 01752 305026 or e-mail [email protected].

To book your place please call 01752 305026 or e-mail

[email protected].


City College Plymouth

Kings Road, Plymouth, PL1 5QG

T: 01752 305026

E: [email protected]

W: www.cityplym.ac.uk/employers

What do previous delegates think of our workshops?

100% overall workshop satisfaction

100% satisfaction for meeting stated objectives

99% satisfaction for relevance to delegate job roles

99% satisfaction for the theory and practical balance of the workshops

Source: 2013/14 Management and Business Skills Workshops Overall Feedback

Documents

Management and Business Skills Workshops 2014