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Management and Communication in Crisis Situations.Experiences of the German Federal State of Baden-Württemberg.
Thomas Egelhaaf
Cairo, 22.04.2009
Management and Communication in Crisis Situations 2
• the Federal State Baden-Württemberg
• Organisation of Disaster Management in Baden-Württemberg
• Leadership and Command in Emergency Operations
• Communication
Contents
Management and Communication in Crisis Situations 3
Baden-Württemberg Structure of Administration
Management and Communication in Crisis Situations 4
The Dual System ruled by fundamental law
Protection of Population
Federal Republic of Germany
non military Civil Protection in case of defense (`war`)
• THW• Task Forces
State of Baden-Württemberg
Disaster Management (`peace`)
• Police• Medical Rescue• Fire Service
Integrated system
Management and Communication in Crisis Situations 5
Protection of Population
Preparation for incidents… with many injured persons with hazardous material as a result of terror attacks in the consequence of climate change: flooding,
storm, … caused by electrical power breakdown …
Management and Communication in Crisis Situations 6
Management in Crisis Situations Leadership and Command in Emergency Operations
Political Componenthaving the overall
responsability
Administrativ-Organisatorical
Component
Operativ-Tactical
Component
Management and Communication in Crisis Situations 7
Leadership and Command
Administrativ-
Organisatorical
Component
Operativ-
Tactical
Component
State X
Administrative Districts X
Districts X X
Independent Cities X X
Municipality in a district X
Principle of Subsidiarity
Management and Communication in Crisis Situations 8
Echelons off Commandoperativ-tactical A: tactical unit with two groups (18 persons) B: company or brigade at a disaster scene
command team C: brigade at disaster scene
command team of 9 D: several brigades at a disaster scene or at several
disaster scenes
command team of 9 or command staff (regional level)
use of command facilities of the authority having
jurisdiction
Management and Communication in Crisis Situations 9
SMS
Adm
inis
trat
ion
Inte
rnal
sta
ffA
dmin
istr
atio
nIn
tern
al s
taff
Info
rma
tion
Gat
heri
ng,
Rep
orts
Info
rma
tion
Gat
heri
ng,
Rep
orts
Med
ia a
nd p
ress
Med
ia a
nd p
ress
Pol
ice
mat
ters
Pol
ice
mat
ters
Director of Crisis Cell
Pub
lic h
ealth
Pub
lic h
ealth
Env
iron
men
tE
nviro
nm
ent
EMS
Vb 1Vb 1
Res
ourc
e m
anag
emen
t F
orce
s, e
quip
men
t
Res
ourc
e m
anag
emen
t F
orce
s, e
quip
men
t
Vb 2Vb 2 Vb 3Vb 3 Vb 4Vb 4 Vb 5Vb 5 Vb 6Vb 6 Vb 7Vb 7 Vb…Vb…
KGS
Crisis CellAdministrativ-Organisatorical
Management and Communication in Crisis Situations 10
Disaster Management Organisation Example:
Staff for extra-ordinary eventsadministrative
district
Crisis Celldistrict A
Command staffdistrict A
Crisis Celldistrict B
Command staffdistrict B
IncidentCommand
A1
IncidentCommand
A2
IncidentCommand
A3
IncidentCommand
B1
IncidentCommand
B2
IncidentCommand
B3
Management and Communication in Crisis Situations 11
Communication in Crisis SituationsExample: Staff for
extraordinary events
Crisis CellDISTRICT A
Crisis CellDISTRICT B
Crisis CellDISTRICT C
Management and Communication in Crisis Situations 12
Communication in Crisis Situations (old)
Staff for extraordinary
events
Crisis CellDISTRICT A
Crisis CellDISTRICT B
Crisis CellDISTRICT C
Problem: no coordination in the flow of information
Management and Communication in Crisis Situations 13
Communication in Crisis Situations (new)
Staff for extraordinary
events
Crisis CellDISTRICT A
Crisis CellDISTRICT B
Crisis CellDISTRICT C
Solution: database
Management and Communication in Crisis Situations 14
webbased Database
Information gatheringoperativ-tactical andadministrativ-organisatorical
Mission controloperativ-tactical
Management and Communication in Crisis Situations 15
Experiences
the dual system `Protection of Population` is merged to an `integrated system`
training is essential graduated redundancy system for
communication required (satellite phone, …) Having command facilities `stand by` Having a disaster-management strategy for
`possible` incidents
Management and Communication in Crisis Situations 16
Thomas C. Egelhaaf
Regierungspräsidium Freiburg
Bissierstraße 7
Germany
+49 761 208 4910
Thank you!
