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'HDFC' - A HOUSEHOLD NAME THAT INDIANS PROUDLY RECKON WITH!HDFCHousing Development Finance Corporation Limited (HDFC Ltd.) was established in 1977 with the primary objective of meeting a social need of encouraging home ownership by providing long-term finance to households.

Over the last three decades, HDFC has turned the concept ofhousing financefor the growing middle class in India into a world-class enterprise with excellent reputation for professionalism, integrity and impeccable service.

ORGANISATION & MANAGEMENT

HDFC is a professionally managed organisation with a board of directors consisting of eminent persons, professionals who represent various fields including finance, taxation, construction and urban policy & development. The board primarily focuses on strategy formulation, policy and control, designed to deliver increasing value to stakeholders.Mr. Deepak S. Parekh ChairmanMr. Keshub Mahindra Vice ChairmanMr. Keki. M. Mistry Vice Chairman & CEO

HDFC GOALS

Develop close relationships with individual households.Maintain our position as the premier housing finance institution in the country.Transform ideas into viable and creative solutions.To grow through diversification by gaining leverage from our existing client base.To nurture the values and ethos of Brand HDFC through all its Subsidiaries and Associate Companies.HDFC BankHDFC Asset Management Company LtdHDFC Standard Life Insurance Company LimitedHDFC SalesHDFC ERGO General Insurance Company ltd ( formerly HDFC General Insurance Company Ltd)HDFC Investments LtdGRUH Finance Ltd.

SUBSIDIARIES AND ASSOCIATE COMPANIES OF HDFCMANAGEMENT INFORMATION SYSTEM

A Management information system (MIS) is a subset of the overall internal control of a business covering the application of people, documents, technologies, and procedures by management accountants to solve business problems such as costing a product, service or a business-wide strategy. MIS should be designed to achieve the following goals: Enhance communication among employees. Deliver complex material throughout the institution. Provide an objective system for recording and aggregating information. Reduce expenses related to labor-intensive manual activities. Support the organization's strategic goals and direction

INFORMATION SYSTEM IN HDFC

Information technology can be a strategic tool in making HDFC more efficient and effective. HDFC can reach more people in more efficient way by implementing right management information system. IT creates an evolution in whole world in every business and so in banking system.Due to IS employees can easily connect with other branches, customer service get improved, online banking emerged and lot of others benefits

MAIN SERVICES:

Consumer Banking

Wholesale Banking

ORGANISATIONAL RESOURCES

Application Software:-General Application Software :Microsoft OfficeNOD32 Anti-VirusAdobe ReaderDatabase management softwareIntegrated software : CLARIS , LOTUS

2 . Specific Application Software :HR software called ATLAS Accounting software called TALLYMarketing software called CALLPAN Financial software called SPSS

TOPOLOGY USED IN HDFC

Hybrid topology is used which consist of ring and bus network. The bus trunk serves as a backbone Of network.

Transaction Processing Systems (TPS)

TYPE : Operational-levelINPUTS : Transactions, EventsPROCESSING : UpdatingOUTPUTS : Detailed ReportsUSERS : Operations Personnel, SupervisorsDECISION-MAKING : Highly Structured

EXAMPLE: Payroll, Accounts Payable

PAYROLL

A Symbolic Representation for a payroll TPS EMPLOYEE RECORD

All employees are supposed to login when they enter the bank and logout. The software used is called EMPOWER. This device is connected with the HUB which continuously makes record of their hours spent in the bank. This help management to monitor the working efficiency of an employee.

CUSTOMER INQUIRY

FAST PATH 7100 FUNDS TRANSFER

FAST PATH 1006Go to the option by using the Fast path 1006CHALLENGES FACED BY HDFC

PROPER MIS IS NOT ABLE TO FORM AS IT LACKS STANDARISATION AND IS RAPIDLY GROWING.

SOMETIMES THERE IS LACK OF COMMITMENT FROM THE MANAGEMENT

THERE IS RESISTANCE OF CHANGE

RECOMMENDATIONS

SOFTWARE INDUSTRY NEEDS TO DO MORE IN DEVELOPING QUALITY SOFTWAREPROPER TRAINING SHOULD BE GIVEN TO EVERYONE ABOUT HOW TO USE THE SOFTWARE EFFICIENTLY.CAPACITY WITHIN INSTITUTION SHOULD BE MANAGED PROPERLY

ByShashi Kumar M .RMBA1NZ12MBA51NEW HORIZON COLLEGE OF MANAGEMENT STUDIES