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Getting work done through others. Efficiency. Effectiveness. Management Is…. 1. Efficiency and Effectiveness. Efficiency Getting work done with a minimum of effort, expense, or waste Doings things right—most output for least input Effectiveness - PowerPoint PPT Presentation
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Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
Management Is…
1
EffectivenessEffectiveness
EfficiencyEfficiencyGetting workdone through
others
Getting workdone through
others
11
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
Efficiency and Effectiveness
• Efficiency– Getting work done with a minimum of effort,
expense, or waste– Doings things right—most output for least input
• Effectiveness– Accomplishing tasks that help fulfill organizational
objectives– Doing the right things
2
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
Management Functions
3
Planning
Organizing
Leading
Controlling
Planning
Organizing
Leading
Controlling
Management Functions
22
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
Planning
4
2.12.1
Planning
Determining organizational goals and a means for achieving them
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
What Really Works: Meta-Analysis
5
General Mental Ability
10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
probability of success 76%
This statistic shows that an employee hired on the basis of a good score on a general mental ability test stands a 76 percent chance of being a better performer than someone picked at random from the pool of all job applicants.
Meta-Analysis is a study of studies that shows what works and when.
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
Organizing
• Deciding where decisions will be made
• Who will do what jobs and tasks
• Who will work for whom
6
2.22.2
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Leading
7
MotivatingMotivating
InspiringInspiring
LeadingLeading
2.32.3
For Anne Mulcahy, CEO of Xerox,
the key to successful leadership is
communicating with the company’s
most important constituents:
employees and customers.
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
Controlling
8
2.42.4
Controlling
Monitoring progress toward goal achievement and taking corrective action when needed
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
The Control Process
9
2.42.4
Set standards toachieve goals
Compare actualperformance to
standards
Make changesto return
performance tostandards
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
Kinds of Managers
• Top Managers
• Middle Managers
• First-Line Managers
• Team Leaders
10
33
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Top Managers
• Chief Executive Officer (CEO)
• Chief Operating Officer (COO)
• Chief Financial Officer (CFO)
• Chief Information Officer (CIO)
11
33.13.1
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Responsibilities of Top Managers
12
Creating a context for changeCreating a context for change
Developing commitmentand ownership in employees
Developing commitmentand ownership in employees
Creating a positive organizational culture through language and action
Creating a positive organizational culture through language and action
Monitoring their business environmentsMonitoring their business environments
3.13.1
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Middle Managers
• Plant Manager
• Regional Manager
• Divisional Manager
13
33.23.2
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Responsibilities of Middle Managers
14
3.23.2
Coordinate and link groups, departments, and divisions
Coordinate and link groups, departments, and divisions
Monitor and manage the performance of subunits and managers who report to them
Monitor and manage the performance of subunits and managers who report to them
Implement changes or strategies generated by top managers
Implement changes or strategies generated by top managers
Plan and allocate resources to meet objectivesPlan and allocate resources to meet objectives
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
First-Line Managers
• Office Manager
• Shift Supervisor
• Department Manager
15
33.33.3
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Responsibilities of First-Line Managers
16
3.33.3
Manage the performance of entry-level employees
Manage the performance of entry-level employees
Encourage, monitor, and reward the performance of workers
Encourage, monitor, and reward the performance of workers
Teach entry-level employees how to do their jobsTeach entry-level employees how to do their jobs
Make detailed schedules and operating plansMake detailed schedules and operating plans
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
Responsibilities of Team Leaders
17
Facilitate team performanceFacilitate team performance
Facilitate internal team relationshipsFacilitate internal team relationships
3.43.4
Manage external relations Manage external relations
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Managerial Roles
18
H. Mintzberg, “The Manager’s Job: Folklore and Fact:.” Harvard Business Review, July-August 1975.
Adapted from Exhibit 1.444
Interpersonal Informational DecisionalFigurehead
Leader
Liaison
Monitor
Disseminator
Spokesperson
Entrepreneur
Disturbance Handler
Resource Allocator
Negotiator
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
Managerial Roles
19
Figurehead
Leader
Liaison
Figurehead
Leader
Liaison
Managers perform ceremonial duties
Managers motivate and encourageworkers to accomplish objectives
Managers deal with people outsidetheir units
Managers perform ceremonial duties
Managers motivate and encourageworkers to accomplish objectives
Managers deal with people outsidetheir units
4.14.1
Interpersonal Roles
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Managerial Roles
20
4.24.2
Monitor
Disseminator
Spokesperson
Monitor
Disseminator
Spokesperson
Managers scan their environmentfor information
Managers share information with others in their company
Managers share informationwith others outside their departments or companies
Managers scan their environmentfor information
Managers share information with others in their company
Managers share informationwith others outside their departments or companies
Informational Roles
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
Managerial Roles
21
Entrepreneur
Disturbance Handler
Resource Allocator
Negotiator
Entrepreneur
Disturbance Handler
Resource Allocator
Negotiator
4.34.3
Managers adapt to incremental change
Managers respond to problems thatdemand immediate action
Managers decide who gets what resources
Managers negotiate schedules, projects, goals, outcomes, resources, and raises
Managers adapt to incremental change
Managers respond to problems thatdemand immediate action
Managers decide who gets what resources
Managers negotiate schedules, projects, goals, outcomes, resources, and raises
Decisional Roles
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What Companies Look for in Managers
22
Technical SkillsTechnical Skills Human SkillsHuman Skills
Conceptual Skills
Conceptual Skills
Motivation to ManageMotivation to Manage
55
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Managers’ Skills
• Skills Approach– Technical skills
• Knowledge and proficiency in a specific field
– Human skills• The ability to work well with other people
– Conceptual skills• The ability to think and conceptualize about abstract
and complex situations concerning the organization
23
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What Companies Look for in Managers
24
55
Skills are more or less important at different levels of management:
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
Mistakes Managers Make
25
Adapted from Exhibit 1.6McCall & Lombardo, “What Makes a Top Executive?” Psychology Today, Feb 1983
1. Insensitive to others1. Insensitive to others
2. Cold, aloof, arrogant2. Cold, aloof, arrogant
3. Betrayal of trust3. Betrayal of trust
4. Overly ambitious 4. Overly ambitious
5. Specific performance problems with the business5. Specific performance problems with the business
6. Overmanaging: unable to delegate or build a team6. Overmanaging: unable to delegate or build a team
7. Unable to staff effectively7. Unable to staff effectively
8. Unable to think strategically 8. Unable to think strategically
9. Unable to adapt to boss with different style9. Unable to adapt to boss with different style
10. Overdependent on advocate or mentor10. Overdependent on advocate or mentor
66
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The First Year Management Transition
26
Be the boss
Formal authority
Manage tasks
Job is not managing people
Be the boss
Formal authority
Manage tasks
Job is not managing people
Initial expecta-tions were wrong
Fast pace
Heavy workload
Job is to beproblem-solverand troubleshooter
Initial expecta-tions were wrong
Fast pace
Heavy workload
Job is to beproblem-solverand troubleshooter
No longer “doer”
Communication,listening, positivereinforcement
Learning to adaptand control stress
Job is peopledevelopment
No longer “doer”
Communication,listening, positivereinforcement
Learning to adaptand control stress
Job is peopledevelopment
Managers’Initial Expectations
After Six MonthsAs a Manager
After a YearAs a Manager
Adapted from Exhibit 1.7
77
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Competitive Advantage through People
27
Management Practices in Top Performing CompaniesManagement Practices in Top Performing Companies
Adapted from Exhibit 1.8
1. Employment Security1. Employment Security
2. Selective Hiring2. Selective Hiring
3. Self-Managed Teams and Decentralization3. Self-Managed Teams and Decentralization
4. High Wages Contingent on Organizational Performance 4. High Wages Contingent on Organizational Performance
5. Training and Skill Development5. Training and Skill Development
6. Reduction of Status Differences6. Reduction of Status Differences
7. Sharing Information7. Sharing Information
88
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Competitive Advantage through People
28
Competitive Advantages of Well-Managed Companies
Competitive Advantages of Well-Managed Companies
Sales RevenuesSales Revenues ProfitsProfits
Stock Market Returns
Stock Market Returns
Customer SatisfactionCustomer Satisfaction
88http://www.greatplacetowork.com/best/list-bestusa.htmWeb Link
Copyright ©2007 by South-Western, a division of Thomson Learning. All rights reserved
How The Manager’s Job Is Changing
• The Increasing Importance of Customers– Customers: the reason that organizations exist
• Managing customer relationships is the responsibility of all managers and employees.
• Consistent high quality customer service is essential for survival.
• Innovation– Doing things differently, exploring new territory, and taking risks
• Managers should encourage employees to be aware of and act on opportunities for innovation.
29