management priceless

8/13/2019 management priceless

1/15

SUBMITTED TO : DR DOLHADI ZAINUDIN

COURSE CODE : MGT 2010

COURSE NAME : PRINCIPLES AND PRACTICE OF MANAGEMENT

PREPARED BY : 1) AHMAD MARZUKI BIN ABDUL JALIL

(0124209671)(1215601)

2) SYED ABDURRAHMAN BUKHARI BIN AHMAD JAMIL

(1214399)

3) AHMAD MADANI BIN MOHAMED HANIFA

(1212829)

4) MUHAMED SHARIZAL BIN MOHD RASOL

(121256)

SECTION : 8

DATE SUBMITTED: 22 NOVEMBER 2012 ( THURSDAY )


2/15

TABLE OF CONTENTS

NO CONTENTS PAGE

STUDENT PERSPECTIVES

1. Question 1 12. Question 2 23. Question 3 34. Question 4 45. Question 5 56. Question 6 6

EXECUTIVE/MANAGER PERSPECTIVES

7. Question 1 78. Question 2 89. Question 3 9-1010. Question 4 1111. Question 5 1212. Question 6 13


3/15

STUDENT PERSPECTIVES

Q1. Describe your perceptions ( thought, attitudes ) of the word management before

you first studied MGT2010 management in your degree program?

: Management is a thing that a person or a organization must have to achieve their target.

: Management is about the arrangement of company and something like business

strategic in operation system

: Management it is about managing something or someone in order to get things well in

order in right place and also in the right time

: Management is a subject required for a person to become a manager.

Conclusion :

It can conclude that they comes with their own perception depending on their knowledge

before they get to learn management regarding about the word Management.As

studentbefore studying this course, the thought of the word management isaboutachieving target and time management in an organization or daily life. From a students

perspective, it is important to managing something or someone in order to get things well

in right place and also in right time so that they can gain the best benefits from it.

1


4/15

Q2. In what way has your perception changed after studying the course for 11 weeks?

: After studying MGT2010 I start to change my decision making style and start to know

the steps that should be taken in order to make an ethical decisions as an example , I

start to plan before taking any action.

: After studying this course , I realize that the management not only focus for industrial

company but it covers wide range in other sector as well such as non-profitable

organization , education and etc.

: I felt that management is not about organizing only but it also includes and covers other

aspect such as making decision, leadership, teamwork and also other related to

management.

: MGT is a complex subject. Based on what I have learned, it has a wide range of

problems and many best solutions were made, so that the upcoming people do less

mistake in managing anything.

Conclusion :

As a conclusion , after studying the course for almost a semester, the word management in our perception did mean a lot in different ways. We manage to have a better ideas

and view as to what management is before we studied MGT 2010, which is to attain

organizational goals in an effective and efficient ways through planning, organizing,

leading and controlling organizational resources. From what we learned in MGT 2010

now we manage to learn to become a better leader for an organization and become morewise in decision making and yet by becoming an excellent and skilled managers. It is

also important for us to apply the management skill that we learn such as conceptualskill , technical skill and last but not least human skill.

2


5/15

Q3. How beneficial is knowledge in Management subject to your life as a student?

Explain by giving two benefits only?

: It benefits me in terms of achieving my aims.

: It helps me to be more confidence in making decisions or becoming a leader.

: Can make planning on related to budget, targeted goals, mission, vision of company.

: Can give motivation to workers.

: Teaches me how to manage my time to achieve good benefits from all aspects.

: Teaches me to be a leader.

: Plan my daily life.

: Learn to manage people.

Conclusion:

Management subjects give many benefits to students life. By studying management,

student learn to improve communication skills, how to resolve the conflict at work when

they finish theirs studies and how to become more efficient leaders. At the peak study of

this subjects, students will have a better idea of how to work with people from a variety

of backgrounds and make them accomplish their work tasks smoothly. Moreover, this

subject will cover issues on leadership, accounting, economics, marketing, etc. Theseissues ensure that students will learn a little bit of everything pertaining to their careers.

This general subjects will provide a foundation of knowledge that the learners can build

up on with others courses later. Besides, Management also teach students with career

advancement. Furthermore, it also very valuable because it helps students learning how to

manage people and foremost learn how to manage themselves and their own time wisely.

Management will set good examples in time management, productivity, and in other

aspects that are essential in keeping their business running smoothly and efficiently.

3


6/15

Q4. Do you think you would like to be a manager after you have completed your

studies?

: Agree. Yes as a manager because I have the authority to manage the company.

: Agree. Yes surely I want to become a manager because in management I have learntmany things that will be related back to a manager.

: Agree. Yes I want to be a manager because manager do not just make decisions by his

or her opinion but must know the effect of the result.

: Disagree. It is not proper to be a manager straight away after completing studies. A

person has to feel being managed before he or she can manage others.

Conclusion:

From the studentsoverall perspective, they agree to become a manager after completing

the studies because they have a very bright future in management. They understand well

this subject and hoping to get the best of the best in this industry. Besides, they also can

develop their planning skills in their work place and real life. Furthermore, when it comes

to a situation where as a manager need to make a decision and apply what was learnt in

management, such as basic role of manager planning, leading, organizing, controlling and

the skills such as technical, human and conceptual. However, is better to be a manager

rather than non-manager so that we would be able to prepare ourselves to deal with any

challenges or crisis that we might face in the higher level management by referring back

to previous experiences.

4


7/15

Q5. In your opinion, what may be the greatest challenge faced by a manager in the work

place?

: Achieving the goals and the vision of the company and also to bring out the best from

employees.

: The greatest challenge is when it come to make a decision in a critical situation where a

lot of thing we should put under consideration.

: Managers are responsible if the staff does not committed with work as an example ,

manager have to be blamed if the task are not complete.

: how to make every single staff happy doing their given job.

Conclusion :

The greatest challenge face that we would face as a manager we need accomplish the

goals and the vision of the company we work .The other challenge that we could faced

during our managing period is to find the solution for the problem of the company and

also sometimes involving our employee. As we all know that when it comes to the

employee different people had different personality and individual satisfaction ,therefore

it is not easy to deal with it when we need to satisfy all the employee without hurting

their feelings . As for manager support from the employee are the most important things

which without it the performance of the manager may effect itself and also the

company.

5


8/15


9/15

EXECUTIVE/MANAGER PERSPECTIVES

Q1. Describe your perception (thoughts, attitudes) of the word management before you

first studied a course in Management?

1. Eric Ng tells that management it is about managing an organization which needexperiences and knowledge.

2. Kamarulzaidi tells that management is something related to organizing or else can saymanaging thing in order.

3. Muhd Jafni tells that management is something that on how to manage works.4. Mrs. Ida said that management is about managing the customers and employee.5. Mrs. Maggie said that management is like how to manage people, how to operate company

and handle human resource.

6. Justin perception in management word is something that related to company.7. Leong said that management is about managing the company and bring it to the next level.8. Mohd Redzuan tells that management is about how to rule the employee.9. Senheng said that management is something like to manage business or like a multi-level

marketing.

10.Vicky Chow said that she just knows management from the word,that is managing people,nothing more.

11.Mohd Kamal Khairi tells that management is a study on how to be a manager.12.Syimir said that he has no idea at all about management study until he studied the subject.

Conclusion :

It is hard to understand the actual meaning before learning this subject. Even if someone

understands, maybe it is any experience from workplace or family and friends. Many of the

managers understand the word management means organizing, which is one of the concept learnt

in this subject. When applying this concept, the managers should need the knowledge and

experience to bring the organization to the next level. Other than that, management is related to

staffs or employees. To be exact, it is how to manage employees to work things done in effective

manner.

7


10/15

Q2. In what way has your perception changed after studying the first course?

1. Eric Ng tells that management changed his view by knowing management has biggerscope in organizing company.

2. Kamarulzaidi felt that management didnt only involvewith works, but also in daily life nfamily background.

3. Muhd Jafni think that management not only about on how to manage work but it comeswith management skills.

4. Mrs.Ida learns from previous manager is about planning and organizing for the company.5. Mrs. Maggie tells that studying management is more on theoretical which use theory to

realize how to handle work but practically management is same.

6. After Justin studied the course, I realize that management is something like to developand organizing the company.

7. Leong tells that studying management is all about theory but practically in the real life itis totally different but of course we learn something to make a wise decision.

8. Mohd Redzuan said that it is more about managing not only rule the employees but alsopersonal life and company.

9. Then, I think management is about how to organizing my work in a company which wastold by Senheng

10.Vicky said that she actually started to understand when she started to work. It is all aboutmaking a good plan, how to control staff and updating every staff about any latest

updates.

11.Khairi states that management is mainly about communication between managers andtheir staffs.

12.By studying management, Syimir understands how to manage his business better bydoing plans.

Conclusion :

By conclusion, after the managers studied management, they felt that management had a

bigger scope in organizing company which covers all aspects of management function,

organizational performance, decision making and others that related to management. From a

manager perspective, management is all about theory but practically in the real life it is

totally different but of course we learn something to make a wise decision.

8


11/15

Q3. How beneficial is knowledge on Management to your work then as executive/manager?

Could you please explain two benefits.

1) 1stbenefit : Efficiency. In management, efficiency of the staff is very important toimprove their service.

2

nd

benefit : Effective. In every plan that were made, it has to be an effective plan.2) 1stbenefit : Higher position. If the person has management skills good enough, he cangrow higher position than a normal staff.

2nd

benefit : Learn different things. A manager learns different things and has a betterexperience than sales or other staff.

3) 1stbenefit : Expand. By applying management, it can expand the business better.2

ndbenefit : Controlling. In management, he learnt how to control staff.

4) 1stbenefit : Taught me to be a better leader.2

ndbenefit : Teach me on communication skills to interact with other people in different

organization.

5) 1stbenefit : Having clear goals and knowing the ideal position I want people to hold.2

nd

benefit : Increase my organizing performance.6) 1stbenefit: The knowledge help me to overcome problems among my staff such as time

management and social life.

2nd

benefit: I get more improvement in my communication skill so that I get the

confidence in handling business partners, customers and others.

7) 1stbenefit: Can improve the relationship between customer. Know how to deal with thepsychology of the customer.

2nd

benefit : Know how to manage and organizing the workers.

8) 1stbenefit : It help me in improving my personal skills2

ndbenefit : Teach me to become more responsibility.

9) 1stbenefit : Know how to cooperate and manage employees.2ndbenefit : I know how to dealing with customers.

10) 1stbenefit : Benefits me in being a leader in the company and as a role to the employee.2

ndbenefit : Teach me to make good decisions, work in organization and how to control.

11) 1stbenefit: I learn from mistake. Management improve me in intellectual skill.2

ndbenefit: Know the way to handle workers that have problem in family ang college.

12) 1stbenefit: Improve my management skills2

ndbenefit : maximize profit.

9


12/15

Conclusion:

Management particularly benefits those who manages people, and those who wishes to inspire

themselves and their teams to higher performance such as manager. Managers have become one

of the most important determining factors in the success of any functioning organization. A vitalchallenge that any enterprise face nowadays is to constantly update and sharpen the skills of

managers so that he or she can counter the newest forms of challenges in todays precarious,

unpredictable market. Manager found that management helped them plan and organize theirwork properly, making crisis management and efficient allocation easy tasks to pursue. Besides

that, its also helps manager to improve three management skills that is conceptual, technical and

human skills. Management is also said to have been a source of stability, especially in dealingwith rather difficult and disgruntled employees, and to get them back on track to achieve their

goals as well as those of the organization. Furthermore, management helps them in

communication skill which they will use to deals with customers effective and efficiently.

10


13/15

Q4. Given a choice, do you prefer to be a superior supervising a number of executives or

manager or subordinate(supervisees)?

Circle or boldface your position(i.e the number that best reflects your opinion)

Could you please explain your rationale?

1.

To be manager. So that Eric Eg can develop his performance and planning.Disagree 1 2 3 4 5 Agree2. Kamarulzaidi prefer manager, because he will have an authority and become a leader.

Disagree 1 2 3 4 5 Agree

3. Muhd Jafni would prefer manager, because he will be in a position that involvingplanning and organizing.

Disagree 1 2 3 4 5 Agree4. Miss Ida no idea in choose, because she not expecting to be in high position.

Disagree 1 2 3 4 5 Agree5. Miss Maggie choose executives, because she want to sharpen her knowledge widely in

management.

Disagree 1 2 3 4 5 Agree6. Justin prefer managers, because by being a manger I have people under me.Disagree 1 2 3 4 5 Agree

7. Leong prefer executives, because having the authority to handle the company.Disagree 1 2 3 4 5 Agree

8. Mohd Redzuan prefer executives, because he like to be a leader.Disagree 1 2 3 4 5 Agree

9. Senheng prefer executive, because Im top of the company. I can do anything.Disagree 1 2 3 4 5 Agree

10.Vicky likes manager because she wants to manage people.Disagree 1 2 3 4 5 Agree

11.Khairi also chose manager because he thinks he has skills handling people.Disagree 1 2 3 4 5 Agree

12.Syimir thinks he wants to be a supervisor because it is less work by just monitoring.Disagree 1 2 3 4 5 Agree

Conclusion:

As a conclusion, only 33% of the managers prefers to be executive. The advantage by being anexecutive is they have the power of handling the company by themselves. But, the dark side is

with great power, comes great responsibility. Other than them, they prefer to be manager because

executive it is a high position job and they would not be able to carry the burden of theresponsibility in an organization. Moreover, they want to develop their skills in managingpeople, ideas and things who prefer to be manager.

11


14/15

Q5. In your opinion, what may be the greatest challenge faced by a manager in the

workplace?

1. Handling customer is the greatest challenge faced by Eric Eg.2. Competition from other company and behavioral of the employee are the greatest

challenge faced by Kamarul Zaidi.3. Muhd Jafni said that when comes to dealing with underperforming employees.4. Miss. Ida tells the greatest challenge are to handle the employee and the customer .5. Miss. Maggie tells the greatest challenge is to handle the employees. All person does not

have the same felling.

6. Economical situation is the greatest challenge for Justin.7. Leong tells that the greatest challenge faced was when the economy is down and had to

think solution for the problem.

8. Mohd Redzuan said that the problem occurs when facing the employee and customer.9. My things in the shop goes missing and lost. To stabilize the economic, I must pay by

myself. That was told by Senheng.

10.Vicky said, the challenging part is the staffs attitude.11.Khairi also said it is the staffs attitude.12.Syimir says that how to improve sales is the greatest challenge so far.

Conclusion :

The greatest challenge that a manager would face in real life during working time is achieving a

stretch goal it is when the organization we as a manager is responsible for something as anexample when performing a business process , supporting other organization , developing a new

product and getting new customers. There are goals associated with our objectives, and if our

organization is aggressive then those goals require more than the typical amount of effort.

Its going to take some careful planning for us to figure outhow to apply it to our

organizations people and resources to achieve an aggressive goal.Besides that a manager will

also face when we had to respond to a crisis . Sometimes no matter how mush planning we do ,

things will go wrong . Planning is a part of managing, but perhaps more important is a

managers ability to change plans on the fly inresponse to changing conditions. When a

crisis hits, we have to be able to deal with it calmly, quietly and without being overwhelmed

by stress.

12
http://blog.makingitclear.com/2009/05/04/quest/http://blog.makingitclear.com/2009/05/04/quest/http://blog.makingitclear.com/2009/05/04/quest/http://blog.makingitclear.com/2009/05/04/quest/http://blog.makingitclear.com/2009/05/04/quest/http://blog.makingitclear.com/2009/05/04/quest/


15/15

Q6. Indicate your preference in dealing

with these as a manager:

1. Muhd RedzuanPeoples : Dislike 1 2 3 4 5Like

Ideas : Dislike 1 2 3 4 5LikeThings : Dislike 1 2 3 4 5Like

Miss Ida

2. Peoples : Dislike 1 23 4 5 LikeIdeas : Dislike 1 2 3 45 Like

Thing : Dislike 1 2 3 4 5Like

Leong


Things : Dislike 1 2 3 4 5Like

Muhd Jafni4. Peoples : Dislike 1 2 3 45 Like

Ideas : Dislike 1 2 3 45 Like

Things : Dislike 1 2 3 45 Like

Kamarulzaidi



Eric Eg



Justin

7. Peoples : Dislike 1 2 3 4 5LikeIdeas : Dislike 1 2 3 45 Like


Senheng



Miss Maggie



Vicky

10.Peoples : Dislike 1 2 3 4 5LikeIdeas : Dislike 1 2 3 4 5Like


Khairi

11.Peoples : Dislike 1 2 3 4 5LikeIdeas : Dislike 1 2 3 45 Like


Syimir

12.Peoples : Dislike 1 2 3 45 LikeIdeas : Dislike 1 2 3 45 LikeThings : Dislike 1 2 3 4 5Like

Conclusion:

There is about 70 percent of the managers interviewed likes when it comes to deal with peoples. Peoples

here means, the staffs that works under their management. Very small portion of them is less favorable

in dealing with the staffs. This is because their behavioral at work place. Maybe, this situation happens

because of inadequate relationship between the manager and staff. When dealing with ideas, almost allof them likes it. This is a good condition for an organization to bring it to the next level because by

useful ideas, it can make the company grow further. In things perspective, also most of them has a high

interest. When dealing with things such as product, many of the managers has no dislikes. The manager

always find the new way to produce good product so that can they compete with other company and be

the leading company.

13

Documents

management priceless